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HELLO

by IDEO.org fellows: Sarah Lidgus & Salvador Zepeda

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Seventh Iterati by IDEO.org fellows: Sarah Lidgus & Salvador Zepeda

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Page 1: by IDEO.org fellows: Sarah Lidgus & Salvador Zepeda

HELLO

Page 2: by IDEO.org fellows: Sarah Lidgus & Salvador Zepeda
Page 3: by IDEO.org fellows: Sarah Lidgus & Salvador Zepeda
Page 4: by IDEO.org fellows: Sarah Lidgus & Salvador Zepeda
Page 5: by IDEO.org fellows: Sarah Lidgus & Salvador Zepeda
Page 6: by IDEO.org fellows: Sarah Lidgus & Salvador Zepeda

IDEO.org is more than changing our financial model.It’s more than just projects.

It’s the opportunity to widely share ideas, spread human centered design, and improve the lives of low-income people everywhere.

Page 7: by IDEO.org fellows: Sarah Lidgus & Salvador Zepeda

A GLANCE INTO OUR PROCESS

TIME

Empathy Synthesis Ideation Build prototype

Testprototype

Finalize design

Insights

Themes

Ideas

Prototype

Feedback

Design

Observations

Page 8: by IDEO.org fellows: Sarah Lidgus & Salvador Zepeda

A GLANCE INTO OUR PROCESS

TIME

Empathy Synthesis Ideation Build prototype

Testprototype

Finalize design

Observations

Insights

Themes

Ideas

Prototype

Feedback

Design

Page 9: by IDEO.org fellows: Sarah Lidgus & Salvador Zepeda

SOME TYPES OF OBSERVATIONAL RESEARCH:

Page 10: by IDEO.org fellows: Sarah Lidgus & Salvador Zepeda

A GLANCE INTO OUR PROCESS

TIME

Empathy Synthesis Ideation Build prototype

Testprototype

Finalize design

Observations

Insights

Themes

Ideas

Prototype

Feedback

Design

Page 11: by IDEO.org fellows: Sarah Lidgus & Salvador Zepeda

Design-research through people+

People-centric research through design

In other words, storytelling and prototyping

OUR APPROACH

Page 12: by IDEO.org fellows: Sarah Lidgus & Salvador Zepeda

YOUTH UNEMPLOYMENTfor Rockefeller to address youth unemployment

Storytelling

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IndiaOne of the densest countries on the planet and home to 20% of the world’s total youth population

TanzaniaA weak agriculturally-based economy experiencing rapid urbanization

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“Owning a taxi would let me earn more money, but saving for it takes much time.”

RamRam is a dedicated driver and a loving father often stretched thin by !nancial challenges.

He is originally from rural India, a place more than eight hours away from Delhi. When he was 16, his brother invited him to come to the city so he could train him as a driver. Now 34, being a driver is the only profession he has ever had.

In India, being a driver can be tough. It is a relatively unskilled job and competition is high, so taxi car owners take advantage by seizing nearly all pro!ts.

Not surprisingly, Ram longs to have his own car. “I’d like to buy a taxi,” he says. “But school for my kids is !rst.”

And he manages to send them to private school. “Education is most

important,” Ram says. “So for me to buy a taxi will take many, many years, maybe even in my next life.”

34Driver

To own his own trans-portation business

Problem: Small Business Growth

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ShakerShaker is a man of many talents who has managed to have a world of experiences without needing to leave Mumbai. His friendliness, curiosity, and mastery of English has made him fast friends with many who arrive in India as tourists.

He works part time as a tour guide in the slums of Dharavi (where he also lives), DJs occasionally at clubs, and picks up freelance work as a photographer and a photographer’s assistant, including working with The New York Times. He is entirely

self-taught. “Tourists would ask me to take photos of them,” he explains. “So that’s how I learned how to use a camera: one photo at a time.” After several years of saving, he now owns his own. Despite his passion for photography, Shaker says he does not consider it a viable course of employment because it requires signi!cant investment and lacks community and stability. “And right now,” he says, “I’m focused on saving up for my sister’s dowry.”

“It took me a really long time to save up, but the day I bought my first camera was the best day of my life. I actually cried.”

24Varied

(photographer, tour guide, DJ) Work on a ship to

be able to see the world, or a government job

Problem: Small Business Growth

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Problem: Employment Access

The laundry workers at Dhobi Ghat. Mumbai’s largest open air laundry share their facilities with over 200 families.

“Kids have ideas but they don’t have access to anything to help them grow.” - Chen, MEBTI

“They donated this sophisticated woodworking machinery to the center. We can’t envision when these boys would have access to this eqiupment in the future, so we don’t train them how to use it.” – Joe, Dogodogo Centre

“The skills to shoot and edit video are pretty basic, but the hardest thing about getting into film production is the cost of the equipment. And equipment becomes obsolete really fast.” - Irene, Get Real Training

A significant amount of space in the slum of Dharavi is used for production. Roofs are centers of industry, full of workers drying plastics, dying fabric and collecting metal.

What we learned

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Small Business Growth

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Problem: Small Business Growth

MOBILE COMPUTER LABGives computer lessons in a truck equipped with computers andsatellite connection

TECHSHOPGives access to industrialtools and equipment to its members

GLOBAL VILLAGECONSTRUCTION SETAllows the fabrication of 50 di!erent industrial machines with the same initial parts

TRACTOR SHAREEmpowers farmers in developing nations bylending tools for increasedproductivity

DHOBI GHATWashes clothes in an open laundry space. It employs about 200 families. The space was a grant by the British government to wash the soldier’s clothes

Analogous Inspiration

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Existing ProblemSmall businesses are not as productive as they could be and are not growing as a result.

Current ApproachCreate access to capital so businesses can invest in needed assets through debt or long savings periods.

Problem: Small Business Growth

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Vulnerable youth are risky choices for banks, and the amount of time it takes to save for assets is lengthy if not entirely prohibitive. What could youth do if they had access to assets without taking on debt?

Underused assets are everywhere. What if these assets could be leveraged to increase business opportunities for youth?

Problem: Small Business Growth

Page 21: by IDEO.org fellows: Sarah Lidgus & Salvador Zepeda

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What if?

Page 22: by IDEO.org fellows: Sarah Lidgus & Salvador Zepeda

Imagine pooling resources to create collaborative assets,

timeframe for a young person to become more

From To

ASSET ACQUIRED ASSET ACQUIRED

Page 23: by IDEO.org fellows: Sarah Lidgus & Salvador Zepeda

Imagine giving youth rights to community assets

reimagine and transform underutilized spaces

spaces.

cities and communities, reimagined, become allies

From To

Page 24: by IDEO.org fellows: Sarah Lidgus & Salvador Zepeda

Imagine mobilzing diverse assets

and technologies that can be shared or rented through

lending programs. By making the assets mobile and

needed to make this is a sustainable business model is

Villages are limited by their small scale and

From To

Page 25: by IDEO.org fellows: Sarah Lidgus & Salvador Zepeda

DESINGING FOR SAVINGS

Prototyping

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