BMC Engage 2015: IT Asset Management - An essential pillar for the digital enterprise

© Copyright 05/01/2023 BMC Software, Inc1

Jon HallLead Product Manager,Remedy Asset ManagementSeptember 2015

IT Asset Management:An essential pillar for the digital enterprise

#Remedy9 @BMC_ITSM


Agenda

ITAM’s rapid evolution

Why effective Digital Service Management needs ITAM

How to align ITAM to Digital Services.


How is ITAM Evolving


Assets” are evolving more rapidly than ever+Virtualisation

Virtual machinesNetwork deployable software

Capacity-based licensing

2005-2011

The PC Revolution

Physical machinesPoint installs

Install-based licensing

1985-2005 2015-

+The digital enterprise

Digital ServicesHybrid cloud

ContainerizationInternet of Things

2011-2014

+Cloud and mass mobility

Industrial virtualisationMass-mobility and BYOD

Rapid shift to XaaSUsage-based licensing

#Remedy9 @BMC_ITSM


SaaS Software Growth


Q3 2013 Q4 2013 Q1 2014 Q2 2014 Q3 2014 Q4 2014 Q1 20150

200

400

600

800

1,000

Cloud services are sprawling – average services per enterprise

923897831

738759

626545

Source: SkyHigh Networks Cloud Adoption and Risk Reports (quarterly)


Hybrid Cloud is already here

28% 6% 66%

PRIVATE CLOUD

PUBLIC CLOUD

PHYSICAL SERVERS &NON-CLOUD VMS

Even two years ago, 34% of enterprise servers ran in the Cloud

“Your Cloud Future Is Here - How IT Can Embrace The Business Demand For Cloud And Exceed Expectations”

Forrester, June 2013


2013 2014 2015 20200

5,000

10,000

15,000

20,000

25,000

30,000

3,032 3,750 4,880

25,006

http://www.gartner.com/newsroom/id/2905717

The rise of the Internet of ThingsConnected devices (in millions)


“ORACLE’S FORKLIFT”

• The 30 Forklifts and 15 Temperature Devices in this example require 415 Named User Plus licenses

• Projecting Gartner’s prediction (2015-2020) crudely onto this scenario adds over 200 devices, and +50% to the license cost


The Intelligent Forklift

“Today’s smart forklift includes diagnostics that allow the equipment to signal when it needs to be serviced, speed controls, anti-slip technology that monitors wheel spin and improves traction, collision detection, fork speed optimization,and more…”

Forbes, 16th March 2015


Containerization - a new virtual revolution

APP

APP

APP

APP

APP

APP

APP

APPS APPS APPSAPPS

VIRTUAL MACHINES

HARDWARE HARDWARE

HOST OPERATING SYSTEM HOST OPERATING SYSTEM

CONTAINERS

OS OS OSOS LIBRARIES LIBRARIES

HYPERVISOR DOCKER ENGINE


(and what’s in that container?)

IBM MQ Advanced for Developers


Oracle 11g Enterprise Edition

(and what’s in that container?)


Today’s IT Asset inventory storeroom…- PCs and Laptops

- Smartphones

- Tablets

- Printers

- Consumables

Tomorrow’s Digital Asset inventory storeroom…- Smart meters

- Standalone sensors

- RFID equipment

- Smart vehicle components

- Wearable devices

https://www.flickr.com/photos/mwichary/3301333726


Why effective Digital Service Management needs ITAM


Optimized Infrastructure Agile Applications

Digital Service Management

Service OptimizationOpen ITIL Process & Solution

Content

Digital Workplace

3600

Customer Engagement

Digital Marketplace

IoT ScaleAutomation

Consumer Industrial

Digital Innovation

Requests Engagement

InfrastructureAutomation

Log AnalyticsEvent Monitoring

Capacity Management

App PerfMonitoring

PCMobileSensors & Meters

NetworkStorageServer

Front OfficeAnalytics

Back OfficeJob Scheduling

Business

ProcessDevOps

HybridData Center

Endpoint Mgmt


IT Assets are fundamental to Digital Services

“The digital enterprise runs on diverse technologies, from mainframe to mobile, from hybrid cloud to the Internet of Things.

This infrastructure must be open, scalable, stable, agile, cost-effective, and entirely transparent to consumers”

BMC White Paper (2015) - Powering Innovation and Growth with Digital Enterprise Management


ITSM and ITAM complement each other

ITSM can’t fully understand the services it is providing without understanding the assets on which the service depends.

ITAM can’t optimise usage, support and spend without understanding what services the assets underpin.


“What usually occurs is that IT costs and expenses are collected in a large bucket, which at the end of the fiscal period gets upended on the table”

Pink Elephant:“Defining, Modeling & Costing IT Services”


Digital ServicesNew Challenges for ITAM

New stakeholders

More focus on financials

New devices and components

More shared infrastructure


How to align ITAM to Digital Services


Digital Enterprise ITAM needs new (and existing) methods

Instantiate new instance in Private Cloud

Decommission Desktop-as-a-Service instance and cancel

app subscriptions

Purchase more file storage for cloud instance

Relocate server to new Datacenter

Provision and deploy new physical server

Retire user’s PC, and reclaim software licenses

Add bigger hard drive to physical server

Transfer Amazon instance to new Availability Zone

MOVE

ADD

DELETE

CHANGE


STATIC RAPID

SHAREDCONSUMPTION

INDIVIDUALOWNERSHIP

PUBLIC CLOUD

One size doesn’t fit all

DEVOPS INSTANCESEND-USER

DEVICES

SAAS SERVICES

PHYSICALSERVERS

VIRTUALSERVERS

IoT COMPONENTS

PRIVATECLOUD

PERIODIC DATA DISCOVERY

SERVICE CONTEXT

PERIODIC DATA DISCOVERY

DEVICE CONTEXT

ACTIVE DATA COLLECTION

SERVICE CONTEXT

ACTIVE DATA COLLECTION

DEVICE CONTEXT


Line of Business,Partners & customers

CU

STOM

ER VIEW

CUSTOMER

IT, HR, Facilities

SERVICEFRONT-END

SUPPLIER

VIEW

+ + + NEWASSETS

EXISTINGASSETS

+ + ++

SUPPLIER PROVIDEDASSETS

PRIVATESUPPLIERASSETS

Embed ITAM into new digital services

SERVICE ORG INTERNAL PROVIDER

EXTERNAL PROVIDER

INTERNAL ITSM

PLATFORM

EXTERNAL ITSM

PLATFORM

© Copyright 05/01/2023 BMC Software, Inc25 BMC San Jose

Key Takeaways

TECHNOLOGY IS RAPIDLY EVOLVING

PROACTIVE COMPLIACE & COST OPTIMZATION

THE RISE OF THE IT ASSET MANAGER

Traditional “discover and reconcile” ITAM is still valid, but it must be combined with new data and methods

In As IT shifts from the backroom to the frontline of digital business, the need for proactive compliance and software cost

optimization increases

Nobody is better placed than the IT Asset Manager to provide holistic and proactive oversight to the CIO


Thank You.

Jon Hall

+44 7595 [email protected] @JonHall_

mailto:[email protected]

Technology

BMC Engage 2015: IT Asset Management - An essential pillar for the digital enterprise