Bio Company Overview 2015

Company Overview

Enhancing the capability and

capacity of your IT organisation

…with our innovative augmentation services.

Extend your team | Drive performance | Retain control

Bio, Bletchley Park, Sherwood Drive, Bletchley, Milton Keynes, MK3 6EB

T. 0845 003 9092 | F. 0845 003 9093

E. [email protected] | W. www.bio.uk.com

Bio provides innovative augmentation services to help you enhance the

capability and capacity of your IT organisation. Through our unique

approach, we enable you to extend your team, drive performance and retain

control.

Bio is an independent provider of it professional, operational and

consultancy services. We span the lifecycle of it services, enhancing the

capability and capacity of your IT organisation, through our range of

innovative augmentation services.

WHAT WE DO

No matter how well equipped your in-house IT team is, to enable you to cope with peaks of activity

or changes in priority, it's highly likely that you will need to extend the capacity or capabilities of

your IT organisation.

Bio's business is to provide Augmentation Services - a term that we use very deliberately, as the

literal definition of "Augment" is "to make or become greater in number, amount, strength"

something we pride ourselves in achieving for every client we engage with. Please take a look

around this section to see the wide range of engagements that we undertake.

AUGMENTATION SERVICES

Bio specialise in the following Augmentation Services:

Operational Augmentation

Providing high-intimacy, dedicated or shared service expertise and capacity, to help you manage and

improve the performance of IT service operations.

Operational Augmentation

Project Augmentation

Technical Augmentation

Consultancy Services

Management / Interim Services


T. 0845 003 9092 | F. 0845 003 9093


Project Augmentation

Providing top-up project services as a natural extension to your internal capacity, ensuring you can

cope with the peaks and troughs of business and IT demand.

Technical Augmentation

Accessing a suite of technical services that can be leveraged to increase your internal team's breadth

of capability or capacity.

Consultancy Services

Leveraging Bio's practical and proven experience to help you anticipate results, make informed

decisions and achieve successful outcomes to real world IT and related business problems.

Management/Interim Services

Creating management capacity and expertise when you need it most. Our leaders become part of

your organisation, supporting and strengthening your management team through challenging times.

COMPETENCIES

Strategy & Design

Programme & Transformation

Transition Change & Implementation

Assurance & Governance

Performance Troubleshooting


T. 0845 003 9092 | F. 0845 003 9093


Across our Augmentation Services, our capabilities span the entire IT

lifecycle. Please take a look at some of the engagements and projects we

have worked on for our clients to give you an idea of the range of

competencies our services cover:

STRATEGY & DESIGN

Review of operational working practices; current vs best or common practice

Established an adaptable operating model to accommodate business change and align to

broader IT strategy

Feasibility assessment; Full gap analysis, detailed transition plan

Implementation of plan and transition across to new service model

Audit and alignment of data centre operating standards across Europe

Consulting and audit services involving an independent review, recommendation and

implementation plan for network management environment

PROGRAMME & TRANSFORMATION

Complex global data centre migration

10,000 user Windows 7 migration across Western Europe

ERP integration

Transformation of a mission-critical service operation into a 24x7

Proactive and preventative "command and control" service

Co-ordination and management for associated projects to a number of programmes

CHANGE & IMPLEMENTATION

Provision of a wide range of Technical and Operational Augmentation Services to

supplement a variety of customer in house IT operations

UK telephony upgrade

UK SAP ERP operational support

Wi-Fi implementation and alignment of global standards

Management of business critical application upgrade

Management of an ITSM implementation

Principle liaison & alignment function between IT, the business and user community

Communication and training management


T. 0845 003 9092 | F. 0845 003 9093


TRANSITION

Managing a number of complex projects related to voice and data transitions at various

stages of the service lifecycle, including; readiness assessment, design, transition &

migration, in-life operational handover

Service transition projects - post-sales to live operation

Work stream migration activities

ASSURANCE & GOVERNANCE

Customer technical design authority

Providing governance and assurance to ensure that the business and technical objectives

were met against the technical and service architecture and design

Project/programme management of supplier and outsource delivery partners to support

complex change programmes

Interface between the business and IT for integrated services and unified communications

technologies such as; Lync, BYOD and video

Technical assurance, managing the delivery supply chain to drive through initiatives,

operational oversight of programmes, all with the general objective of working alongside the

client to assist in keeping the suppliers 'honest' and driving through the intended objectives

and desired outcome

Assurance of a network infrastructure refresh, followed by the assurance of a complex

business critical application integration

PERFORMANCE

'Before and after' service performance

IT infrastructure performance analysis

IT service performance analysis

User experience and performance services

TROUBLESHOOTING

Audit, assessment and readiness services; IP telephony, unified communications

Problem management, fault identification, diagnosis and remedial services


T. 0845 003 9092 | F. 0845 003 9093


Why choose Bio? We think our clients say it best:

“Bio is so easy to do business with. They enable us to have an exemplary pool of flexible

and scalable talent at our disposal that we can draw on in an incredibly convenient way.

Bio have the expertise to assist on a vast amount of things and are more than willing to

point us in the right direction if they can’t fulfil it themselves – in this way, they also act as

a brilliant facilitator.”

Damion Osborne, Head of Infrastructure Delivery, Press Association

100% INDEPENDENT

We're 100% independent, so we're not burdened by product targets or vendor pressures and this

clearly ensures objectivity whenever we're advising or developing plans with our clients. Your

priorities remain paramount throughout, with no distraction or deflection. This independence makes

it far easier to focus all our attention on you, the client, as we know that the secret to growing our

business is to make sure that we deliver you outstanding and great value service.

EXPERIENCED

Collectively our team has many hundreds of years of experience in IT Service, drawn from being both

the internal and external providers of such services. Our customers benefit from this experience

every day, as we save them time and money utilising the vast bank of knowledge that this real world

experience has provided. Experience is what fuels the anticipatory skills that ensure that your

programme stays on track and delivers against the ROI. We use industry recognised methodologies

and tools but it is our "real world" experience that ensures that the ones used are the ones most

suited for your objectives and not factors that will add to the timescales and the cost.

AGILE

We operate in the "real world", so we know that if you are in the augmentation business then you've

got to accept that you better be agile if you're going to be of continued value to your customers.

Let's face it, the demands of business don't always come with reasonable and convenient timescales

and the simple fact is that some of the factors that drive the need for our augmentation services

don't come with much notice. Even in the organisation that prides itself on due-diligence and

planning, unforeseen events occur that require more capacity or a different set of skills to those

available.

STRAIGHTFORWARD

In many ways this trait is linked to experience and agility. If we're going to bring maximum value in

limited timescales, then we feel that it is important to get to "the heart of the matter" quickly. We

feel that we owe our customers the most practical and straightforward approach to their

assignments because their worlds are probably complicated enough and our role is to reduce the


T. 0845 003 9092 | F. 0845 003 9093


burden not add to it! As one of our customers said recently, "You guys are so easy to do business

with!" and we believe that life is too short to be any other way.

FLEXIBLE

We start from the position that you're the customer and we're augmenting your team, therefore it

must be part of our job to fit in! Whilst our people are well versed in key service methodologies and

we are strong advocates of best practice, we don't believe that any augmentation relationship can

flourish without a strong emphasis on flexibility.

We recognise that to get the best results it will require us to adapt our approach to align ourselves

to not just your working practices, but also the culture of your organisation.

We try to extend this flexibility to all aspects of our connection to our customers, including

commercial aspects, where we have developed a variety of engagement options to comply with

procurement and vendor management objectives.

COST EFFECTIVE

Feedback from our customers confirms that we offer excellent value for money. We have used our

experience, agility and straightforward approach to develop and hone our services, so that they are

delivered efficiently and cost effectively.

We always hold ourselves to account for the time we are in the service of our clients and our heavy

focus on productivity means we can deliver results beyond customer expectations, assisting our

customers in the drive to "do more with less".


T. 0845 003 9092 | F. 0845 003 9093


OUR CLIENTS: Leading organisations across all industries and sectors enjoy a

successful working partnership with Bio

SOME OF THE CLIENTS WE WORK WITH:


T. 0845 003 9092 | F. 0845 003 9093


Get in touch:


T. 0845 003 9092

F. 0845 003 9093

E. [email protected]

W. www.bio.uk.com

Technology

Bio Company Overview 2015