Being Pro-active has improved Oracle Generic data fix process

Ahmed Jassat APPS DBA +27 76 44 11 873

• Who am I ?

Ahmed Jassat has over 12 years of experience in working as an Oracle APPS DBA; he has done numerous implementations in the financial services, mining, manufacturing, information technology and healthcare sectors. He works as being Pro-active is improving customer experience in the Oracle Ebus suite. Ahmed is a member of the Oracle customer advisory board and has presented at the SAOUG 2011 & 2012. He has mentored and trained clients around South Africa. Ahmed’s white papers have been recognized globally and he has been interviewed by Oracle Media network, Oracle Customer success and Oracle Advanced customer services. He is passionate on being PRO-Active and resolving issues before they occur

Old GDF Process

Issue in Finance APPS dba asked to apply GDF

Finance User runs GDF on EBus

Finace User asks APPS dba for GDF ouput

Apps DBA then e-mails output

Issues with the above process

• 6 Steps to resolve single issue• APPS DBA needs to be available all the time for finance user• Too many steps• Too many e-mails• If there was a communication issue the process had to be started again• Standby for finance User• Standby for APPS DBA• Two client resources to resolve finance issue

Ahmed Jassat has worked on SR 3-6128961691 : Pro-active - Generic Data fix improvement for 2 months convincing Oracle development on the need for a improvement

New GDF Process after the patch

Issue in Finance APPS dba asked to apply GDF Finance User

runs GDF on Ebus without the need of apps dba

Benefits are• No Need for APPS DBA• Finance User can work independently• From 6 steps to 3 steps• No more overtime for finance user• No more overtime for apps dba• No more e-mails• Huge improvement for Oracle Ebus• All South African Customers benefit

• Thank You !!!

Ahmed Jassat+27 76 44 11 873Ahmed.jassat@yahoo.com

“The more proactive you are, the less reactive you'll need to be! "