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Behavioral Economics & E-Commerce Marketplace Gotchas

Behavioral Economics of E-Commerce

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  • 1. Behavioral Economics & E-Commerce Marketplace Gotchas

2. Challenge Restaurant A Restaurant B Which restaurant charges more for the same bowl of ice cream? 3. What Is Behavioral Economics? Combine social, cognitive and emotional factors with economics to solve the simple questions: Why Do We Act Irrationally? How Can Business Make This An Advantage? 4. Or, Put Another Way 5. Dont Believe Me? >$60,000 ~$25,000 This isnt a budget-friendly decision, but its one someone makes every day. WHY??? 6. Value Is More Than A Dollar Sign Homo Economicus, according to classic economic theory, makes rational decisions BUT Rationality Encompasses Factors Beyond Cost: Prestige Immediacy Philanthropy (seriously!) Emotional Attachment 7. An Example: Relative Value (Emotional Attachment) For Sale on Craigslist: Wanted on Craigslist: We Honestly Believe The Things We Own Are Worth More Than The Things We Want To Buy 8. How Can We Use This To Our Advantage? A Trial Version Will Convert Better Than Good Marketing Copy Every Time 9. Fitting It To Social Media The Key To Successful Social Gaming Is Immersion Once the player is in, keep them in Now you can Display ads Sell Virtual Currency When Immersed, Players Feel They Own Their Game So What Happens When They Go To Buy? Now The Player Is Outside What They Own Keep Them Inside And They Will Want More And Pay More 10. Fitting It To Social Media How Can I Help You Today? 11. So What Do We Know 1. Value Is Based On More Than Cost 2. We Think What We Own Is Worth More Than What We Want 3. Actual Value is Relative, Not Absolute 12. And How Do We Use It 1. Emphasize the Prestige 2. Emphasize Ownership 3. Emphasize the Sizzle, Deliver the Steak 13. Who Does It Ridiculously Well? Whose Hand Is That Anyway? 14. THANK YOU