© 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

Shankar Ramachandran, Solutions Architect, AWS and Elaine Tsai, Product Manager, Twilio

December 1, 2016

Building Serverless Bots on AWS

- Botathon

DCS205

What to Expect from the Session

What is How to

build

Amazon

LexBotathon

Bot or Not

Bot

Classification

Not a Bot

Bot

Classification

Not a Bot

Bot

Classification

Not a Bot

Types

Text Chatbots Voice Chatbots Many more types...

Anatomy of a Bot

Conversations,

Bot Logic,

Deployment Platform,

Anatomy of a Bot

Hello, I am the MARS Rover.

Welcome to Mars!

What a fine day to be in

the Red planet!

Conversations,

i.e what does the bot say

Bot Logic,

i.e compute logic

associated with

the actions

Deployment Platform,

i.e, where is the bot deployed

Lifecycle of building a Bot

Build Conversations

1

Build Bot logic

2

Deploy the Bot

3

Monitor

4

Amazon Lex

Amazon Lex

Easily build a voice/text interface into your mobile, IoT,

gaming, or web applications to provide a conversational

experience for your customers.

Amazon Lex

Build Conversations

1

Build Bot logic

2

Deploy the Bot

3

Monitor

4

Amazon Lex

App Developer Challenges

• Speech or text input requires integration with multiple

APIs across speech recognition and language

understanding

• Deployment across multiple platforms increases app

complexity

• Testing for accuracy prior to deployment

Amazon Lex - Technology

Amazon Lex

Automatic Speech

Recognition (ASR)

Natural Language

Understanding (NLU)

Same technology that powers Alexa

Cognito CloudTrail CloudWatch

AWS Services

ActionAWS Lambda

Authentication

& Visibility

Speech

APILanguage

API

Fulfillment

End-Users

Developers

Console

SDK

Intents,

Slots,

Prompts,

Utterances

Input:

Speech

or Text

Multi-Platform Clients:

Mobile, IoT, Web,

Chat

API

Output:

Speech (via Polly TTS)

or Text

Amazon Lex Demo

Bot Use Cases

“Choose your

own adventure”

News

Route Customer Requests

Route Customer Requests

Let’s build a Concierge Bot

Demo

AWS LambdaAmazon Lex

Lex-Powered Twilio App

Serverless

Automated

Determine intent

Holds conversational context

Botathon

Botathon

Choose among the 4 bot themes:

Informational, Social, Transactional, DevOps

Progress from Basic (30 min) to Advanced (30 min).

Code, instructions, and guidance.

Bot Themes

Informational

Social

Transactional

Devops

Botathon

Sample conversation

When was the movie Avatar released?

What are people saying about Avatar on Twitter?

I need 4 tickets to Avatar this evening.

What’s the spot price of compute optimized in

Virginia?

Thank you!

Remember to complete

your evaluations!