Alcatel-Lucent Enterprise Overview

COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.

ALCATEL-LUCENT ENTERPRISE

OVERVIEW PRESENTATION September 2013

3 COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED.

COMMUNICATIONS CHALLENGES ARE LEADING TO MARKET

TRANSFORMATIONS

3

A CONSUMER-LED

REVOLUTION

CHANGES USE OF

COMMUNICATIONS

1. CONSUMER-LED

REVOLUTION

TECHNOLOGY EVOLUTION

REQUIRES AGILITY, EVOLUTIVE AND

NEW ARCHITECTURES & SERVICES

2. TECHNOLOGY

EVOLUTION

BUSINESS MODELS

TRANSFORMATION

OPEN DOORS TO NEW

CONSUMPTION MODELS

3. BUSINESS MODELS

TRANSFORMATION

…TO THE

PERSONAL CLOUD

FROM THE

PERSONAL COMPUTER…

4


ICT INDUSTRY TRENDS

CREATING THE NEW PC ERA

CONSUMER

REVOLUTION

Users driving organizations towards an imperative to deliver

COMMUNICATIONS

SERVICES

AND INFRASTRUCTURE

to transform the way employees and customers communicate.

TECHNOLOGY

EVOLUTION

BUSINESS MODELS

TRANSFORMATION

5


LEADING TO SIX KEY BUSINESS TASKS FOR ENTERPRISES

HARNESS YOUR CLOUD TRANSFORMATION OPPORTUNITIES

ENABLE YOUR BUSINESS TO CAPITALIZE ON NEW TECHNOLOGIES

AUTOMATE YOUR DATA CENTER BY VIRTUALIZING YOUR NETWORK

ENERGIZE YOUR WORKFORCE WITH A NEW COMMUNICATION EXPERIENCE

UNIFY YOUR NETWORKS FOR THE MOBILE ENTERPRISE

ALIGN YOUR CUSTOMER SERVICE AND BUSINESS OBJECTIVES

6


THREE MARKERS INDICATE ENTRY TO THE NEW PC ERA

COLLABORATIVE

CONVERSATIONS APPLICATION FLUENT

NETWORKS SHIFT TO THE CLOUD

7


SO BUSINESSES NEED TO TRANSFORM TO MAKE THIS SHIFT:

USING THESE THREE TICKETS FOR ENTRY

COLLABORATIVE

CONVERSATIONS

APPLICATION

FLUENT NETWORKS

PARTNER ECOSYSTEM

SERVICES

SHIFT TO

THE CLOUD

8


MAKE CONVERSATIONS COLLABORATIVE

COLLABORATIVE

CONVERSATIONS WIDE RANGE OF SOLUTIONS

• A polymorphic open platform

that delivers a “brilliant”

collaborative user experience

supported by innovative

applications and state-of-the-

art devices

PARTNER ECOSYSTEM

SERVICES

SHIFT TO

THE CLOUD

APPLICATION

FLUENT NETWORKS

9


ENSURING THE RIGHT EXPERIENCE TO PROVIDE VALUE:

AT EVERY STAGE OF THE EVOLUTIONARY CHAIN

• Unified communications

• Voice mail

• Instant messaging

• Mobility

• Customer service

• Cloud applications

• Security

• Conferencing

• Collaboration

• Video communications

• Managed & hosted services

• Workforce management

• Workflow integration

• Social media integration

• Multi-party

• Multi-device

• Multi-media conversations

• Available from the CPE to

the cloud

• PBX

• Voice communication servers

GOODS CONVERSATIONS COLLABORATION COMMUNICATIONS CONNECTIVITY

10


COMMUNICATION DEVICES

THIRD-PARTY APPLICATIONS

• OpenTouch™

• OmniPCX Enterprise

• OmniPCX Office (SMB)

• OpenTouch™ Customer Service

• Unified management and IPAM

• Web services

• APIs

• SIP Interop

• Developer portal

• Applications eco-system

• Soft clients (smart phones, tablet, PC)

• Desk phones

• Smart desk phone

• DECT

• VoWi-Fi

• Conferencing Modules

• Whiteboards

• Unified communications & mobility

• Visual communications

• Collaboration

• Web Conferencing

• Broadcasting

• Video store

• Customer service

SUPPORT EDUCATION

PROFESSIONAL

AND MANAGED

SERVICES

COLLABORATIVE CONVERSATIONS

OUR OFFER: OPENTOUCH SUITE OVERVIEW

IP/SIP COMMUNICATION PLATFORMS AND INFRASTRUCTURE

COMMUNICATION APPLICATIONS AND CUSTOMER SERVICE

11


COLLABORATIVE



that supports delivers a

“brilliant” collaborative user

experience supported by

innovative applications and

state-of-the-art devices

PARTNER ECOSYSTEM

SERVICES

SHIFT TO

THE CLOUD

APPLICATION

FLUENT NETWORKS MAXIMIZE NETWORK EFFICIENCY

• Streamlined Operations

• Fine-grained management and

control of users/application

• Simplified architecture to cope

with new multimedia applications – Converged campus networks

– Data center networks

– Cloud services networks

MAKE NETWORKS APPLICATION FLUENT

12


APPLICATION FLUENT NETWORKS

A UNIQUE VISION

RESILIENT ARCHITECTURE

• Simplified, scalable and secure

for next generation cloud

services ready networks

AUTOMATIC CONTROL

• Cohesive content-driven policy engine

• Dynamic performance tuning

STREAMLINED OPERATIONS

• Easy and low touch provisioning

• Unified Management

13


NETWORKS SOLUTIONS STRATEGY

USER EXPERIENCE NETWORK VIRTUALIZATION SERVICE INTELLIGENCE

APPLICATION FLUENT

NETWORKS

MAXIMIZE NETWORK

EFFICIENCY An Application Fluent Network is capable of

automatically adjusting resources at the application

level, with a resilient architecture and automated

control, to ultimately deliver a high quality user

experience.


14


• OmniSwitch 9000E, 10K, 6900,

6850E core & data center

switches

• Pod and Mesh Data Center fabric

• Network automation for virtual

machine mobility

• Data center interconnect (service

routers, optical)

• Host Integrity Check

• Network Access Control

• Guest Access

• BYOD Enablement & Security

• OmniSwitch 9000E, 6855, 6850E,

6450, 6250 edge/access switches

• OmniAccess WLAN

– WLAN controls

– Access points (AP, IAP, RAP)

• OmniAccess Enterprise Services

Routers

• Managed access services

• OmniVista LAN/WAN management

• VitalQIP IPv4/IPv6 address

management (DNS/DHCP)

• VitalSuite network & application

performance management

• Services management

• 5620 Services Aware Manager


OUR OFFER: NETWORK PORTFOLIO

UNIFIED ACCESS

NETWORK SECURITY

DATA CENTER AND CORE

NETWORK MANAGEMENT

SUPPORT EDUCATION

PROFESSIONAL

AND MANAGED

SERVICES

15


PARTNER ECOSYSTEM

SERVICES

SHIFT TO

THE CLOUD

FLEXIBLE DEPLOYMENT MODELS

• A-la-carte consumption schemes for: – IT budget constraints

– Growing demand for “as a service”

communications and network

resources

• Hybrid solutions from premises

to cloud

AND SHIFT TO THE CLOUD

COLLABORATIVE



that supports delivers a

“brilliant” collaborative user

experience supported by

innovative applications and

state-of-the-art devices

APPLICATION

FLUENT NETWORKS MAXIMIZE NETWORK EFFICIENCY

• Streamlined Operations

• Fine-grained management and

control of users/application

• Simplified architecture to cope

with new multimedia applications

– Converged campus networks

– Data center networks

– Cloud services networks

16


WHICH CLOUD DELIVERY MODELS FOR ENTERPRISES?

Company A

CUSTOMIZED

PRIVATE CLOUD

Cloud-ready

communications

and network

infrastructure Creating the

perfect storm to

force change

Company B

PACKAGED

PRIVATE CLOUD

Company A

EXCLUSIVE CLOUD

Company A & B

COMMUNITY CLOUD

Company A & B

AND USERS

PUBLIC CLOUD

ENTERPRISE DATA CENTER

PLATFORMS & APPLICATIONS

CLOUD BROKER &

ASSOCIATED SERVICES

CLOUD

SERVICE PROVIDER

17


ALCATEL-LUCENT ENTERPRISE

OUR OFFER: CLOUD PORTFOLIO

NEXT-GEN COMMUNICATION PLATFORM SIP at the core communication architecture delivering native multi-media, multi-

device and multi-party conversations, integrated into carriers[-like]

architectures for private or exclusive semi-private clouds

CLOUD SERVICE BUSINESS MODEL Metro Ethernet access, enablement of the network services business model for SPs and

BPs, providing unified, secure and guaranteed wired/wireless network services

FLEXIBLE DEPLOYMENT MODELS

Hosted or on premises platforms and services to enable managed services and OPEX-

oriented models, favoring services over products and strengthening the relationship and

loyalty with and of customers.

APPLICATION FLUENT DATA CENTER Fully scalable pod/mesh, optimized storage traffic and connectivity, data center

performance and virtualization “fluency”

18


THE CLOUD EVOLUTION

INFRASTRUCTURE APPS AND SERVICES FLEXIBLE MODELS

SHIFT TO THE CLOUD AND

FLEXIBLE MODELS

FLEXIBLE DEPLOYMENT Enabling the delivery of communications infrastructure,

applications and services through an AS A SERVICE

model that organizations can consume on-demand, with

the appropriate elasticity their business needs and

imperatives require.

TRANFORMED BUSINESS MODELS

19


CLOUD-BASED COMMUNICATIONS PORTFOLIO

OUR SOLUTION: OPENTOUCH SUITE FOR CLOUD

OPENTOUCH OFFICE CLOUD SOLUTION

• An OXO based solution that enables

BPs and VADs to deliver a UCaaS

offer that provides a secure and

private Communication experience

to SMB Enterprises (up to 50 users)

MANAGEMENT AND BUSINESS TOOLS

• An set of management and business

tools enabling the “as a Service” model,

such as integrated management and

provisioning tools, including mobile

management, application & service

catalog, user security/policy

management

OPENTOUCH ENTERPRISE CLOUD SOLUTION

• A comprehensive solution that

enables Cloud Service Providers,

Systems Integrators and BPs to

deliver a UCaaS offer that

provides a secure and private

Communication and Conversation

experience to Mid and Large

Enterprises

OPENTOUCH PERSONAL CLOUD SOLUTION

• An collection of discrete

communication applications

offered to end users in an

overlay, infrastructure agnostic,

as a service model

ENTERPRISE CLOUD SOLUTIONS

MANAGEMENT AND BUSINESS TOOLS

SUPPORT EDUCATION

PROFESSIONAL

AND MANAGED

SERVICES

OFFICE CLOUD SOLUTIONS

PERSONAL CLOUD SOLUTIONS

20


PARTNER ECOSYSTEM

SERVICES

S S

…WITH END-TO-END SERVICES TO SUPPORT

COLLABORATIVE

CONVERSATIONS

APPLICATION

FLUENT NETWORKS

SHIFT TO

THE CLOUD

PROFESSIONAL SERVICES, MANAGED SERVICES, SUPPORT SERVICES AND EDUCATION

21


PROFESSIONAL

SERVICES

MANAGED

SERVICES

EDUCATION

SERVICES

VENDOR ASSSURANCE, RISKS MITIGATION

• Integration services • Mentoring, consulting services

• Project management

• Resident engineer

EXTRA VALUE THROUGH CUSTOMIZATIONS

• Application services

• Customized applications

ENSURE KNOWLEDGE TRANSFER, ACCELERATED ADOPTION SUCCESS

• Training courses for all of our

products

• Adapted to job function & profiles

• Multi-media, class, web-based,

remote, etc.

• Our premises or on customer site

• Standard and/or customizable offer

VENDOR ACCOMPANIMENT

• Managed services • Network operation

• CAPEX to OPEX

• Performance & change

management

• Hosting

• Field services

INVESTMENT PROTECTION, COSTS CONTROL

• 24/7, WW support coverage

• Software support & evolution

• Hardware support & replacement

• Multi-year

A RANGE OF SERVICES

KEY EXPERTISE FOR SUCCESS

BUSINESS PARTNERS

GLOBAL PROJECT MANAGEMENT

PRODUCTS & SOLUTIONS

SUPPORT

SERVICES

22


A TAILORED APPROACH TO INDUSTRIES

FROM SMALL TO MULTI-NATIONAL IN EVERY INDUSTRY

EDUCATION HEALTHCARE

HOSPITALITY MANUFACTURING

FINANCE

TRANSPORT ENERGY PUBLIC SAFETY & DEFENSE

PARTNER ECOSYSTEM

GOVERNMENT

http://www.trafikverket.se/

http://www.en.mi.gov.pl/

23


WITH AN UNMATCHED PARTNER ECOSYSTEM

Ionix

GLOBAL PARTNERS, SYSTEM INTEGRATORS &

SERVICE PROVIDERS

TECHNOLOGY PARTNERS

http://www.ecycleitltd.com/Qlogic_Logo.jpg

http://www.google.com/imgres?imgurl=http://www.richrays.com/media/catalog/category/EmulexLogoHColor.gif&imgrefurl=http://www.richrays.com/partners/emulex-products.html&usg=__USn8FKukS10xMVPtLtZbLHKBVZA=&h=171&w=827&sz=7&hl=en&start=3&zoom=1&um=1&itbs=1&tbnid=MvisIGemPkfGOM:&tbnh=30&tbnw=144&prev=/search?q=Emulex&um=1&hl=en&sa=N&rls=com.microsoft:en-us&tbm=isch&ei=uHDmTYnFK4WKuAPWmrnSCQ

http://www.google.com/imgres?imgurl=http://vworld.nl/wp-content/uploads/2009/11/netapp.jpg&imgrefurl=http://vworld.nl/?cat=7&usg=__9y2XT2qilkYfnS8UTAuXh_j2-_8=&h=198&w=175&sz=7&hl=en&start=1&zoom=1&um=1&itbs=1&tbnid=0H6svFvmDxcpMM:&tbnh=104&tbnw=92&prev=/search?q=NetApp&um=1&hl=en&sa=N&rls=com.microsoft:en-us&tbm=isch&ei=j3LmTayFBtScgQfm_ryqCg

http://www.axede.com.co/index.php

http://www.bcsistemas.es/portal/ebusiness/ecommerce/

http://www.nextel.nl/HomeNeXTeL.aspx

http://www.bytes.co.za/

http://www.alfuttaimtechnologies.com/

http://www.aebdm.ma/

http://www.ncs.com.sg/

http://www.google.fr/imgres?imgurl=http://pyrenni.com/images/logo_ineo.jpg&imgrefurl=http://pyrenni.com/Client.aspx&h=502&w=640&sz=26&tbnid=nxHUofEbL1SU_M:&tbnh=107&tbnw=137&prev=/search?q=LOGO+INEO&tbm=isch&tbo=u&zoom=1&q=LOGO+INEO&hl=fr&usg=__DwMAs9Qk_Es-3XYgC2YuFYqjtIk=&sa=X&ei=FfpyT5rTEYuWhQetsfmlBQ&ved=0CDMQ9QEwCg

http://www.intelecom.no/

http://www.ncs.com.sg/

24


WORLDWIDE PARTNERS FOR GLOBAL SUCCESS

CALA • 11 Value Added Distributors

• 300 Resellers

APAC • 27 Value Added Distributors

• 370 Resellers

EMEA • Global Partners

• 10 carriers and Service Providers

• 40 Value Added Distributors

• 2,000 Resellers

130+ COUNTRIES

~3000 BUSINESS PARTNERS

TOP 10 SERVICE PROVIDERS IN EMEA

500,000 CUSTOMERS

NAR • 4 carriers and Service Providers

• 2 Value Added Distributors

• 275 Resellers

25


THOUGHT LEADERSHIP AND MARKET RECOGNITION

AWARD WINNER

2013 European Visual

Collaboration

Customer Value

Leadership Award

2012 Global SMB Enterprise

Communications

Platforms

Market Share

Leadership Award

AWARD WINNER

2012 Best of Interop,

Collaboration, for

OpenTouch

Conversation

2011 Best of Interop, Data

Center, for

OmniSwitch 6900/10K

AWARD WINNER

2012 PilotHouse award

for UC Market

Challengers –

highest overall

ratings among all

vendors in end-user

survey

MARKET RANKING

2013

•“Very strong”

company rating for

Enterprise Networking

and Data Center, and

UC and Contac Center

•“Very strong” for

OXE / OpenTouch and

Data Center Mesh

•“Strong” for

OmniSwitch portfolio

•“Competitive” for

OXO

MARKET RANKING

2013

•“Leader” in

Corporate Telephony

Magic Quadrant (MQ)

•“Visionary” in both

Wired and Wirless LAN

and Data Center MQs

•“Challenger” in the

UC and Contact

Center Infrastructure

MQs

•“Positive” ranking in

the EMEA UC for SMB

MarketScope

MARKET RANKING

2013 “Major player” WW

UC&C MarketScape

2012 “Major player” in

WW Mobile UC&C

MarketScape

AWARD WINNER 2012 • NYC Accessibility Award:

Telecommunication Products

serving People with

Disabilities

MARKET RANKING

2013 “Strong Performer”

in Data Center

Networking

Hardware WAVE™

26


HELPING OUR CUSTOMERS

BY WELCOMING THEM TO THE NEW PC ERA

EMPLOYEES AT

SAHARA

COMPUTERS

HEALTHCARE

PROFESSIONALS AT

ADVOCATE

HEALTHCARE

STUDENTS AT

CSU

GUESTS AT

CLUB MED

INNOVATIONS THAT TRANSFORM THE WAY PEOPLE COMMUNICATE

27


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28


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Alcatel-Lucent Enterprise Overview