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AI and Salesforce.com
Walter Paliska | KG Charles Harris | Jacqueline Chen | Learie Hercules | Ayori Selassie
Quarrio Corporation
Intelligence begins with a question™
The information challenge
Getting information in is easy
Getting
Information Out is Hard
We have a disconnect
73% Abandonment Rate For BI Systems
It’s the experience!
Objects Fields Relationships Queries SUM AVG COUNT MAX MIN
There is a better way Hercules Learie
Some definitions Artificial Intelligence (AI):
REASONING PROBLEM SOLVING
LEARNING
MACHINE LEARNING
LANGUAGE COGNITION
NLP
PERCEPTION
Typical NLP Architecture
HEROKU
REPORT SERVICES
NLP ENGINE
KNOWLEDGE CENTER
CORE ENGINE
OA
UTH
CUST 1 DATA
CUST 2 DATA
CUST N DATA
Sales
Conversational Analytics™
I NEED IT NOW
HOW DO I SET UP?
MAKE IT PERSONAL
MAKE IT SIMPLE
Questions Means
Thousands of Mini Reports
Connect to SF and “Know”
What’s There
Access to what users need and
should have
Automated Information
Presentation
BULK API SECURITY
NLP ENGINE NLP ENGINE
The user’s perspective Jacqueline Chen
ΝΛΠ: Τηε ΥΙ φορ ινφορµατιον
Δον’τ Λοοκ Φορ
Ρεπορτσ
ϑυστ Ασκ
ΣτοπΩαιτιν
γ
Ινσταντ Ινφορµατι
ον
Περσοναλ Ινφορµατιο
ν
Ψουρ Περσοναλ Αναλψστ
ΙνσταντΑϖαιλαβιλιτ
ψ
Ζερο το Ηερο ιν Μινυτεσ
Demo Walter Paliska
What it Means to You Walter Paliska | Ayori Selasse
Admins: Time to team value
0 180 days
25%
50%
75%
100%
90
TEACH Lexicon & Custom Data
GROW
Expand User Base & Dictionary
ADAPT Monitor &
Grow Lexicon
Traditional Reporting &
Analytics
Developer Notes
FOCUS ON “UI”
IT’S ABOUT THE BUSINESS
USER
REACTION TIME IS
CRITICAL
NLP & AI are there to make the user’s interaction easier and faster, focus on
how AI can help.
NLP and AI are ideal in helping non-
savvy users, don’t let AI get in the way
of the experts.
User expectations are dramatically
higher with NLP. NLP input means
feedback – NOW – not “eventually”
Learn More At: www.quarrio.com
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