25 October 2016

Adapting to a Hybrid World

Hello. I’m Bill!Bill Lowry | Vice President, Products

e: bill@servercentral.com | v: +1.312.268.9227

ServerCentral

+1 (312) 829-1111

ServerCentral OverviewManaged IT Infrastructure for Industry Leading Companies

Privately held company • HQ in Chicago since 2000

• Entering our 16th year of operations

Strong financials• Operations focused vs. capital intensive business model

• Expansion based on organic and self-funded means

Focus on hybrid infrastructure• Swift and flexible from contract to services turn up

Superior, personalized customer service

and support• Trained technicians available 24/7/365 to install, configure, and

troubleshoot

• Continuously manned network operation centers (NOC) by our own staff

• Onsite parts depot for emergency repairs or replacements

ServerCentral provides managed IT infrastructure solutions for leading technology, finance, healthcare, and e-commerce companies including Basecamp, ABN AMRO, iTentive and

Shopify. Since 2000 we've architected, deployed, managed and scaled mission critical solutions across our global data center footprint - including North America, Europe, and Asia.

Whether it's custom designed and managed infrastructure, private clouds, enterprise clouds, DDoS mitigation, DRaaS, backup as a service, managed network stacks, custom managed

networks, real-time remote hands, or simply colocation in one of the eight (8) most advanced data centers on the planet, ServerCentral designs the optimal solution for each client.

ServerCentral

+1 (312) 829-1111

What’s Behind ServerCentral?Proven Processes, Proven Technology, Unmatched Experience

ServerCentral provides managed IT infrastructure solutions for leading technology, finance, healthcare, and e-commerce companies including Basecamp, ABN AMRO, iTentive and

Shopify. Since 2000 we've architected, deployed, managed and scaled mission critical solutions across our global data center footprint - including North America, Europe, and Asia.

Whether it's custom designed and managed infrastructure, private clouds, enterprise clouds, DDoS mitigation, DRaaS, backup as a service, managed network stacks, custom managed

networks, real-time remote hands, or simply colocation in one of the eight (8) most advanced data centers on the planet, ServerCentral designs the optimal solution for each client.

Global data centers & IP network• 8 facilities (16 datacenters) in 8 major metro areas, on 5 continents

• Operate and manage over 40 PoP’s in 24 markets worldwide

• Support for hundreds of gigs of capacity via 10/40/100g connections

Unmatched Service Level Agreements• 100% uptime on power & IP service

• Avg. ticket response time: 15 minutes

Carrier Grade & Enterprise Class Infrastructure• 16+ year strategic partnerships with leading vendors

On-Site Spares / Parts Depot

for All Critical Infrastructure• Switches, routers, firewalls, load balancers, servers, etc.

What is hybrid?

Colocation Managed Services Cloud

• The way it’s done

• Keep it in house

• Feels private, safe

• IT has control

• Need less downtime

• Cheaper than a DC

• Better network access

• Better support

• Increased complexity

• Can’t hire

• Need help

• Less mundane tasks

• Focus on apps

• Shift risk

• Scale

• OpEx v. CapEx

• Lower cost?

• New, cool

Traditional Infrastructure Path

Internal

Why?

Cloud Managed Services

• No infrastructure

• Apps - Microservices

• Scale

• OpEx v. CapEx

• Lower cost?

• Complexity

• Talent

• Focus on apps v.

infrastructure

Current Infrastructure Path

Why?

The Right Services.

The Right Platforms.

The Right Time.

The Right Results.

A Successful

Public Cloud Deployment

Application

Redundancy

• Critical applications must be able to

survive regular provider outages

• Applications should be load balanced

across multiple clouds or multiple AZs

• The more data-driven the application, the

less hyperscale friendly the application

Application

Redundancy

• Ability to pick your ball up and go home

• Applications are not vendor-locked

• Easily decoupled systems

• Legacy app integration

Application

Portability

Development

Competency

• Outsourcing hyperscale development is a

slippery slope

• These are expensive resources onshore

• High short term turnover rate amongst

these employees

Application

Redundancy

• Costs can ‘hockey-stick’ as workloads

increase

• Inefficient operations cost more in the

public cloud

• Need to account for changing your

software to take advantage of hyperscale

environments / microservices

• Might need to hire that help (if not in-

house) and account for those costs

• Will add time to the deployment

Costs of Scale &

Transformation

A Successful

Private Cloud Deployment

Growth Pattern

Implications

• Longer term investments (provider contracts, etc.)

• Capacity planning is key

• Requires up-front understanding of

existing infrastructure inner workings

• Growth happens in larger increments

than on public cloud

• Not all resources used all the time

• Larger up front cost than public cloud

Growth in

“Chunks”

Tradition

• Choose the right platforms

(hypervisor/network/storage) for your

organization

• More flexibility means more decisions

• More decisions means the involvement

and support of your partner becomes

increasingly critical

• Less transformation needed = Less

upfront application costs

A Successful

Hybrid Cloud Deployment

Connecting Public

& Private

• Extend enterprise network into the public

cloud without lowering security or

increasing risk

• Understand impact of latency between

private environments and public cloud

AZs

• Capacity plan for a rainy day

• Clear delineation of duties to manage

private and public

• Keep internal install base up to date

• Reconcile vendor invoices & understand

“what you’re paying for”

Support for

Underlying

Infrastructure

Which Applications

Belong Where

• Some workloads lend themselves to

being fully virtualized, some don’t

• Remember the 80-20 rule with regard to

resource utilization and cost

• Internal teams ensure no cross pollination

exists, or is mitigated

• What are your competitors/friends doing

with these apps?

• Map apps that will ‘burst’ into the cloud,

and understand associated costs

• Ensure data doesn’t ‘bleed’ between

public/private environments without

good reason

Pro Tips

1 Focus on the Benefits

• Is it more cost effective?

• Is it more reliable?

• Is it easier to manage?

• Does it scale more effectively?

• Can someone else operate it?

• Will it support your transformation?

2 Strategic Not Tactical

• Evaluate options holistically

• Everyone signs off

• Keep plans and execution fluid

• Look 12-24 months out, min.

• Existing licensing

• Build your financial model

3 Evaluate Every Application

• 15 Minute RTO

• Critical Systems

• Invest Here

• 1-4 Hour RTO

• Non- Revenue

Generating

Systems

• 4-8 Hour RTO

• Support Systems

• 8+ Hour RTO

• Everything Else!

Tier 0 Tier 1 Tier 2 Tier 3

4 Compliance Considerations

HIPAA PCI Type II AT-101

SOC 2

What’s Happening Today?

Questions?

For More Information Please Visit

www.servercentral.com

25 October 2016

Adapting to a Hybrid World