Flickr Organizr

Andrea Wiggins, Timothy Mills, Matt Rubinstein, Min Hu, David

Lee

Organizr Overview

Personas and Scenarios

LauraArtist, 34 years old

New User

SaraPhysics Ph.D. student, 26 years old

Intermediate User

JohnCarpenter, 46 years old

Expert User

Summary of Findings

• Overall Flickr usability is very good

• Flickr is on an iterative release cycle(it’s constantly being changed… for the better)

• Some issues identified– Visibility– Labeling– Consistency

Usability testing: Overall Findings

Post Questionnaire ResponsesEase of Task Performance

Hardest Aspect of Organizr to Use

Aspect of Organizr they “Don’t Like”

Participant 1 Not too hard Groups Other – small size of text, basic tasks require practice

Participant 2 Very easy “except last task”

Sets Batch Organizr – difficulty selecting subsets of current selection

Participant 3 Not too hard Other – “missing out on little options”

Batch Organizr – “needs prompt to save changes because save button isn’t obvious”

Participant 4 Very easy Other – changing representative photo for sets

Batch Organizr

Evaluation Methods

• User testing– 4 subjects, 5 tasks

• Survey– 107 respondents

• Heuristic Evaluation– 10 heuristics with 5 reviewers

• Comparative Analysis– 9 physical and digital competing systems

• Vocabulary / Visual analysis

Visibility

• Findings: Clear batch, Findr filter feature, save button, date selector are examples of many functions are underutilized because they are not clearly visible

• Evidence: User testing, heuristic evaluation

• Recommendations: Trying other layouts that place functions in better locations. Need more pop-outpop-out

Labeling

• Findings: Some of the labeling is inconsistent. – “Add to set” sometimes creates a new set– Organizr vs Organizer vs Organize

• Evidence: Survey responses, Interviews, Heuristic Evaluation, User Testing, and Vocabulary Analysis

• Recommendations: Card sorting to determine optimal vocabulary

Consistency

• Findings: Good usability principles make for poor usability… sometimes. Its easy to select multiple things into the finder, but when you want to drag them out, it’s one at a time. Same thing is true when you’re working with groups.

• Evidence: User Testing, GTN, and Heuristics• Recommendations: Interaction consistency vs

labeling consistency.

Questions?