Embed Size (px)
DESCRIPTION
Citation preview
Confidential 10/7/2013 1
AGILE TOUR YEREVAN05, October, 2013
ADDING CUSTOMER INSIGHTS INTO YOUR AGILE PROCESS
OVERVIEW
Introduction
Let’s talk about requirements
User needs
Integrating the user into the “machine”
Questions and Your Thoughts
2
ABOUT THE SPEAKERS:
3
Jennifer FraserDirector of DesignMacadamian
Ayesha KhanDevelopment ManagerMacadamian
4
If you are trying to create a great user experience with your software then you need to stop thinking about user requirements.
5
Requirements are kind of like an agile process:
6
Requirements are kind of like an agile process: a lot of people say they have them, but what they are, means completely different things to each person
7
Requirements
Requirements
8
Ottawa10 UX70 Engineering
San Mateo4 UX4 Engineering
Yerevan2 UX51 EngineeringCluj
0 UX15 Engineering
+ many, many contractors!
9
Requirements
Requirements
Requirements
RequirementsRequirements
Requirements
Requirements
Requirements
Requirements
RequirementsRequirements
Requirements
RequirementsRequirements
10
Product Strategy Workshop
11
Product Strategy Workshop otherwise known as:UX Strategy WorkshopProduct Definition WorkshopProduct Deep-diveetc…
12
Agenda An Introduction to Experience Strategy (9:00AM – 10:00AM)
Business Requirements & Analysis (10AM – 11:00AM)
Break (11:00AM – 11:15AM)
Stakeholder Value Chain (11:15AM- 12:00PM)
Lunch (12:00PM – 1:00PM)
Customer Experience Vision For Product (1:00PM- 2:30PM)
Break (2:30AM – 2:45PM)
Deep Dive of Job Creation Process (2:45PM- 4:45PM)
Wrap Up
13
Business Requirements and User Needs
14
Business Requirements and User Needs
and Technical
15
business
technologyuser experience
16
business
user experience technology
17
business
technologyuser experience
where themagic happens
18
business
user experience technology
USER NEEDS
20
21
22
23
“As an end user, I can set user preferences of an existing connection or network profile including DNS, gateway, proxies, PAP/CHAP, WINS, user and password prompt.”
24
25
26
27
Persona and Use Scenarios
28
Agenda An Introduction to Experience Strategy (9:00AM – 10:00AM)
Business Requirements & Analysis (10AM – 11:00AM)
Break (11:00AM – 11:15AM)
Stakeholder Value Chain (11:15AM- 12:00PM)
Lunch (12:00PM – 1:00PM)
Customer Experience Vision For Product (1:00PM- 2:30PM)
Break (2:30AM – 2:45PM)
Deep Dive of Job Creation Process (2:45PM- 4:45PM)
Wrap Up
29
Customer Experience Vision For Product (1:00PM- 2:30PM)
30
PERSONNA
31
USE SCENARIOS
32
WORKFLOW DIAGRAMS
33
WORKFLOW DIAGRAMS
PUTTING THE USER INTO THE MACHINE
35
36
UX
Product Backlog
Sprint Planning+ Task Breakdown
Demo
2 WeeksDaily• Patch• Code Review• Continuous
integration• Test• Bugs
Task 1
Task 2
Task 3
USE SCENARIOS
User Research
37
38
39
UX
Product Backlog
Sprint Planning+ Task Breakdown
Demo
2 WeeksDaily• Patch• Code Review• Continuous
integration• Test• Bugs
Task 1
Task 2
Task 3
USE SCENARIOS
User Research
40
41
“As an end user, I can…
42
USE SCENARIOS
43
CONTACT US
44
Ayesha KhanDevelopment [email protected]
Questions?Thoughts?Stories to share?
Jennifer FraserDirector of [email protected]
