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The top documents tagged [agent utilization]
Business
Free Desktop Support Training Series | Cost vs. Quality in IT Support | MetricNet Certified
476 views
Technology
ACCE 2007
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Technology
Telecom big data call center analytics
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Education
Contact center-datasheet
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Documents
January 23-26, 2007 Ft. Lauderdale, Florida What You Need to Know BEFORE Making the Move to VoIP Sanjeev Sawai Vice President, Research and Development
214 views
Business
Free Service Desk Training Series | Service Desk Image Management - How to Successfully Market Your Service Desk | MetricNet Certified
780 views
Technology
Aca 2006 balaji
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Technology
Metrics that Matter: Focusing on key metrics for an efficient service desk and happy users
620 views
Technology
Avaya aura contact center
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Documents
IBM Global Services © Copyright IBM Corporation 2007 IBM Converged Communications Services – IP contact center
215 views