Embed Size (px)
DESCRIPTION
Greg Lappin presentation at USPTA New England Convention November 9, 2014 Chatham Bars Inn.
Citation preview
Asking the right question gives the best possible answer which allows you to go down the right path
2
3
Does having a vision matter?
How Americans view their jobs
Why are so many people disengaged?
• Lack of understanding of WHY they do their job
• There is no lofty purpose
• Personal values may not be consistent with the company values
Values are
• The priorities that g
• N negotiable
Alignment on Values
Doug Eng will give you $1,440 per day!
What are your personal values?
7
What business are you in?
Motivating Climate
Discussion questions:
• Can you motivate your team?
• If not, what CAN you do?
• What is the difference betweenmotivation and inspiration?
• How do you create a motivating climate?
Concrete behaviors for creating a motivating climate
1. Articulate the Life Time Mission and Vision
2. Make sure the mission is clear
3. Explain and live values
4. Create trust
5. Provide coaching and feedback
6. Involve team members in decision making
7. Model the correct behavior
8. Allow them to grow professionally
9. Have a clear process for conflict resolution
10.Recognize, reward and celebrate success.
10
Celebrate Successes!
• Why- High achievers appreciate praise; they are competitive
• So What
– Improved morale- celebrate a success
– Increased member loyalty & connectedness
– Increased revenues
– Decreased problems for you
– Increased fun
• Tools
– Blue jar exercise for connectedness; thank you’s, other; 3 pennies
– “Theme of the quarter”
– Reward with food, party, recognition
11
Leadership & Management
The overall operation of a department can be separated into two functions.
Leadership Management
• Both require a strategy to be successful and can be carried out simultaneously.
• Both are necessary for the execution of excellence.
• When performed well, this allows everyone and every system to move in the same direction.
• Sometimes intertwined.
Leadership
is… achieving results with p .
The goal, objectives, potential for each undertaking must be established.
What stands in the way of success, what problems must be solved or opportunities can be seized?
To get a better result a leader must remove a barrier or improve or change the way they are doing something (a process).
Need to consider:
Potential BResults
Results
Management
Management is totally different than leadership. It is the creation of excellence in the execution of duties, systems, programs, and implementation of budgets.
Management is:
• Producing orderly results; promoting stability
• Development of a structure which will give organizational clarity, efficiency, and stability
• A clear set of tasks with staff accountable to perform those tasks
• A clear budget planning process
• A deductive process of setting targets and goals
16
Management
• Develop systems; processes
– On boarding
– Ordering balls
– Reviews
– Cleanliness
– For programs
– Have lesson plans
• Have KPI’s
If it can’t be measured; it can’t be managed
17
How to manage
• KPI’s
– Financial and non financial measures(metrics) used to help a club define and evaluate how successful it is in terms of making progress toward its long term organizational goals.
– Answer the question, “What really is important?”
– Use to make changes
– Measures direction, has benchmark, a target, timeframe
– Ex. “Increase non dues revenues per member from 20-25% within the next year.”
“Monitoring increases r ”
Monitor
• The pro t
• A to the standards
• Interaction with the
m
Bicycle Analogy
A bicycle has two wheels of equal importance but each provides a different function
• The front wheel steers
• The back wheel provides power
Front wheel skills are leadership/ interpersonal relationship skills. They steer or guide human interactions throughout the job
Back wheel skills are process skills. They provide power to accomplish tasks throughout the job
21
Results versus Reasons
Result
When perceived value is greater than perceived difficulty
Reason
When perceived difficulty is greater
than perceived value
Success?
A LessonA DirectorA Professional A Department
Factors for your success
Individual•H (net )
•H (s )•H w ( c )
Leader A team that
will produce RESULTS!
24
A team who is aligned, skilled, and informed will
produce the desired results.
Review• There is a difference between leadership &
management- you must be good at both
• Know what business you are in
• Clarify your vision & values
• Define success
• Sacred Trust- create a motivating climate
• Understand what is the “Ultimate Competitive Advantage?”
What/Who is the one major
problem(opportunity) that
I must solve before all others?
I promise to design a plan with priorities, actionable items, and timelines in the next 48 hours
I will fill out before I arrive home
I will do
By
Measure by
29
