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Version 5.3 of ZOOM Quality Management Suite demonstrates ongoing innovative approach to the development of a web-based WFO solution in alignment with our core values: analytics-driven, powerful, easy-to-use, and open.
” Šimon VostrýFounder and CEO
LEVERAGE your existing infrastructure with seamless integration
Cisco UCCE, Cisco UCCX, Genesys and Avaya
Ensure 100 % reliability in critical environments
Maintain redundancy with HIGH AVAILABILITY setup and synchronization to a central location
Get started withSPEECH ANALYTICSin less than an hour without any customisation
and understand what your customers are really talking about
The difference between ZOOM and other vendors is that they showed great flexibility during implementation, and they provide very fast and effective support if issues arise.
Bulent KarginConsulting Designer at IBTech