Teseo. The Opensource Management Solution for Telecentres and Telecentre Networks

Telecentres Management Solution http://www.teseo4telecentres.com

Teseo 4 telecentres

The Smart Opensource Solution for Smart Telecentres and

Telecentre Networks

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http://www.teseo4telecentres.com

What is Teseo 4 telecentres?

It is the comprehensive solution for managing open source telecentres

… designed specifically for telecentres with Linux *

… designed for managers, teachers and coordinators of telecentres and telecentre networks.

... and web accessible.

*also available for telecentres with Windows

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Telecentres Management Solution

Teseo 4 telecentres


What are the main features of Teseo 4 telecentres?

• Open Source

• Easy to install and configure

• Highly customizable

• Statistics dashboard and usage reports

• Web access

• Reliable performance

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Teseo 4 telecentres


Where is it installed?

105.000 registered users

44.000 active users

12.000 training activities managed

128.000 students enrolments

175.000 annual sessions

2.203 technical incidences managed

5.448 registered contacts

Teseo is currently established in 228 telecentres: 3 networks and 22 independent telecentres.

Some use data are:

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Teseo 4 telecentres


What services Teseo provides?

UpgradesOnline training and

support for technicians.

Online training for managers.

Support Resources (FAQs, videos, online

tutorials and manuals)Second level support Host, manage and

maintain

Teseo is commercialized as a Saas (Software as a service) through a monthly or annual subscription service.

What this service includes?

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Teseo 4 telecentres


What are the funcionalities of Teseo?

Comprehensive management of the

telecentre. Planning and Coordination of the

activities.

KPIs, reports and statistics.

Management and incidences escalation.

Promotes the active involvement of end

users.

Collaboration between organizations

participating in the network.

Managing training for users.

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Teseo 4 telecentres


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Users must be logged in to use the computers at the telecentre


Teseo 4 telecentres


coordinators can plan learning activities


Teseo 4 telecentres [email protected]


Teseo provides KPIs and statistics




Management and support tickets escalation




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Users can interact with the network through a web browser


Teseo 4 telecentres


Advantages of using Teseo 4 telecentres

Access to information in real time.

Provides specific services for each different profiles involved in a network of telecentres.

It allows each manager to monitor the telecentre through a set of intuitive tools.

Collect all data related to the use of its terminals and activities.

Access Control: it identifies all users who access the equipment or services offered by the network.

Control of Session Times. Ensures an efficient use of equipment by the users.

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Teseo 4 telecentres


Manages all training activities undertaken in the telecentre network and the enrolment of students or certificates.

KPIs and Reports: provides a set of indicators and configurable reports.

Allows the network coordinators, plan the activities and coordinate the training plan deployed in the telecentres.

Facilitates decision making of high level, thanks to the collection of information on real demand of activities and the opinions of users, collected through assessment questionnaires.

Manages budgets and registers the cost of each training activity.

Facilitates the control of income and expenses for each telecentre.

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Teseo 4 telecentres


Improves the processing and resolution of incidences, by scaling at various levels and the automatic sending of notifications to the different persons involved in its resolution.

Telecentre Network Visibility Online: the contact information and the activities of each telecentre may be available online through a web page.

Allows to end users enrolment at the offered training activities, consult their dossier, provide feedback and modify their personal data through a web browser.

External Collaborations: allows to manage information from the telecentre through the web application to other organizations.

Coordinators may consult the network KPIs in real time through the web application.

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Teseo 4 telecentres

… is the first platform that includes everything that a manager, a teacher and a coordinator of a network needs.

… is developped by a team of professionals with over 8 years of experience in the field of telecentres management and coordination.

… it allows the comprehensive management of the telecentre networks via Internet.


… and also

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Teseo 4 telecentres