Advantages Of Predictive Dialer

What Is Predictive Dialer

Predictive dialer is an outbound calling system mostly used in call center to increase the efficiency of call center. It is computer based autodialer software that automatically calls a list of telephone numbers, screens the unnecessary calls such as answering machines and busy signals, and then connects agent with the customer. Predictive dialer has ability to predict the average handle time, agent availability, available lines, AMD, busy numbers and no answer calls.

Lets See Some Advantages Of Predictive Dialer

Less Wasted Calls

Predictive dialer has ability to efficiently control the wasted calls. Predictive dialer are designed in such a way that agent in call center be on the phone at that time when right people/customer on that. It control the wasted calls by determining the Unanswered calls, busy numbers, unavailable or disconnected lines, and automated answering services.

Increased Sales

By utilizing predictive dialer in call center can increased sales. It minimize abandonment rates, and increased answer call rate therefore revenue increased. Predictive dialer has a function of retry,if in first try numbers which you are dialing are busy you can retries it many times. It not only increase the quantity of calls but also focus on quality.

Increase Productivity

Another benefit of predictive dialer is, it increased productivity. It keep busy all the agent and attained all calls. It has the ability to detect the result of calls and issue commands without any need for human intervention. It used efficient algorithm techniques and helps to manage how calls are assigned to agents and it also ensure that no agent is overloaded with calls.

Real Time Feedback

Predictive dialer provide real time feedback and return on investment benefits. By using smart predictive dialer like ICTBroadcast we can monitor productivity and performance. Through real time feedback monitor calls queues,total calls answer,total busy calls,total unanswered calls and many more.

Reduced Cost

Predictive dialer is not only increased sales, productivity,real time feedback it also cost effective solution of automatic dialing. By using predictive dialer software no need to invest in expensive hardware and equipment.