Engage for Social Media Monitoring Whitepaper

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    25-Dec-2014

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Online reviewers, they love you or they hate you, there never seems to be middle ground. If you arent paying close attention to whats being said about you online, you can easily be blindsided by a bad review that snowballs into a public relations nightmare.

Transcript

<ul><li> 1. Dont let yourself be the Victim of a Bad Online Review engage! from Deep Blue Communications enables you to easily and proactively work to ensure customer satisfaction. Wi-Fi powered customer insight and analyticsTM </li> <li> 2. 2 Wi-Fi powered customer insight and analytics TM Customer Reviews: A Love Hate Relationship Online reviewers, they love you or they hate you, there never seems to be middle ground. If you arent paying close attention to whats being said about you online, you can easily be blindsided by a bad review that snowballs into a public relations nightmare. Well, an ounce of prevention is worth a pound of cure. Using engage! for reputation management is an easy way to communicate with your customers and proactively work to ensure their satisfaction. Protect yourself with Real-time Social Feed Monitor Easily see both Twitter and Facebook feeds in one location. Message Inbox Receive and monitor private messages from Facebook. Facebook Likes Tracker Track Facebook likes and unlikes to see how well you are doing socially. Measure Social Exposure Guage Know the total reach of your tweets and posts. Page Impression Counter Count page impressions by users, age and gender. Track viral, organic and paid sources. Engage Customers on Social Media Platform of their Choice Proactively work to ensure their satisfaction and avoid bad reviews. 90% of Customers Say Buying Decisions are Influenced by Online Reviews. -MarketingLand.com Wi-Fi powered customer insight and analytics TM </li> <li> 3. 3 Wi-Fi powered customer insight and analytics TM Content Management System Manage your Social Media content from one convenient place. Social Scheduling and Updating Timesaver Save time by scheduling your posts ahead of time. Customer Demographics Collector Capture demographics from users social media accounts upon login. Monetization Tool Recoup costs with advertising and other avenues of monetization. Targeted eShot Email Delivery Service Use captured email to send special offers based on users gender, age, number of visits, or birthday. Easy Custom Splash Page Designer You control your splash (login) page. Easily customize your splash page with your own branding. Customer Analytics and Reports Service Engage! includes a wide range of customer reports based on age, gender, location, and more. Network Analytics and Reports Service Engage! includes a wide range of customer reports based on age, gender, location, and more. Inexpensive and Valuable Avoid the high monthly fees of most online reputation management services. 92% of consumers have more confidence in info found online than they do in anything from a salesclerk. - searchenginepeople.com </li> <li> 4. 4 Wi-Fi powered customer insight and analytics TM So, how can I protect myself and my business? </li> <li> 5. 5 Protect your reputation and also have a powerful marketing tool An Ounce of Prevention is Worth a Pound of Cure! Using engage! for reputation management is an easy way to communicate with your customers, monitor your social media, and proactively work to ensure customer satisfaction. Understand your customers and their preferences Monitor and elevate your social media profile Reward customer loyalty Having a great retail Wi-Fi network now goes beyond just making sure that adequate signals are available to shoppers, these networks can provide specialized targeting to support sales and store-customer relationships. The more that stores know about their shoppers habits, the better they can tailor their pricing and marketing to entice those shoppers to buy their stores products. Improving the customer relationship can benefit both business and consumers as many retail companies are quickly discovering. Wi-Fi powered customer insight and analytics TM Use social media, e-marketing, and location analytics to gain a higher level of engagement with your customers. </li> <li> 6. 6 Wi-Fi powered customer insight and analytics TM Real-time Social Feeds Monitor Easily see both Twitter and Facebook feed in one location. Message Inbox Monitor private messages from Facebook. Wi-Fi powered customer insight and analytics TM </li> <li> 7. 7 Wi-Fi powered customer insight and analytics TM Customer Analytics and Reports Service Turn customer data into business insights. With actionable data you can go to market! Wi-Fi powered customer insight and analytics TM </li> <li> 8. 8 Wi-Fi powered customer insight and analytics TM Insta Social Media is todays Word of Mouth Advertising! Wi-Fi powered customer insight and analytics TM eShot sends a coupon or special offer directly to your target demographic. eMarketing Use captured demographics to target consumers The eMarketing tools available within engage are a great way to promote your business. You can customize your splash (log in) page with your branding and advertising, redirect users to your website or other landing page after login, and send targeted advertising via email. Our comprehensive analytic data package provides a wide range of information about your customers, allowing you to segment and target just the consumers you want to reach. Social Media Raise and monitor your social media profile with social Inbox, Feed and Updates. The social media section provides a convenient place from which you can post directly to your Facebook and Twitter accounts, eliminating the need to endlessly bounce back and forth between multiple browser windows and accounts. Updates - Save time by scheduling all your posts at once thereby freeing up your daily schedule. Feeds - Track your social reputation by monitoring customer satisfaction and dissatisfaction. Inboxes - Conveniently view all your facebook private messages. The Login Process and Raising your Social Profile. Users who log in using engage are asked to Like your facebook page or Follow you on Twitter, promoting your social media presence. This raised media presence gives you a wider network of friends and followers with which to engage. You will appear on more social feeds, creating the opportunity to further increase your presence and promote your business. </li> <li> 9. 9 Wi-Fi powered customer insight and analytics TM You are passionate about customer satisfaction. We are passionate about Wi-Fi. Together, we are a perfect match. </li> <li> 10. 10 Wi-Fi powered customer insight and analytics TM Interested in Learning More? Deep Blue Communications is committed to ensuring that its customers have the latest information to make accurate and knowledgeable decisions on the installation, usage and application of their Wi-Fi network. Incorporating the newest trends and technologies into an existing or new Wi-Fi network will be a key factor of success as Internet access and ease of use become increasingly important to consumers. Contact us today for a FREE consultation on engage! and your Wi-Fi network Deep Blue Communications 7 Century Hill Drive Latham, NY 12110 1-866-943-4333 sales@deepbluecommunications.com info.deepbluecommunications.com/engage </li> </ul>