Business Counseling

Chinchu C,

Psychologist & Trainer,

Association for Social Change, Evolution and

Transformation

Counseling – An intro

Professional counseling is a professional relationship that empowers diverse individuals, families, and groups to accomplish mental health, wellness, education, and career goals.

-20/20: A Vision for the Future of Counseling, American Counseling Association

മഺനസ഻കമഺയ, അല്ലെങ്ക഻ല്‍ ജ഼വ഻തല്െ സംബന്ധ഻ച്ച പ്രശ്നങ്ങല്ള നനര഻ടഺനഺകഺല്ത വ഻ഷമ഻ക്കഽന്ന ഒരഺള ം, ഇെരം കഺരയങ്ങള഻ല്‍ രര഻ശ഼ലനം സ഻ദ്ധ഻ച്ച ഒരഽ ല്കൌണ്‍സ഻ലറഽം തമ്മ഻ല്‍ നടെഽന്ന ഒരഽ രരസ്രര പ്രപ്ക഻യയഺണ് ല്കൌണ്‍സല഻ംഗ്. ഇത഻ല്െ ലക്ഷ്യം പ്രശ്നമഽള്ളയഺള്‍ക്ക്ക് ആശവഺസം നല്‍കലഽം അവല്യ നനര഻ടഺന്‍ അയഺല്ള സഹഺയ഻ക്കലഽമഺണ്.

ക ൌണ്‍സല ിംഗ് എന്തലല?

ല്രഺതഽവഺയ വ഻വരങ്ങള്‍ക് നല്‍കല്‍

ഉരനേശ഻ക്കല്‍ , എന്ത് ല്െയ്യണല്മന്ന് ന഻ര്‍ദ്നേശ഻ക്കല്‍

അഭ഻മഽഖ സംഭഺഷണം

ഒരഺള ല്ട മത, രഺപ്ര഼യ വ഻ശവഺസങ്ങല്ള മഺറ്റഺന്‍ പ്ശമ഻ക്കല്‍

വ഻മര്‍ദ്ശനം, വഴക്കഽരറയല്‍ . കടപ്പഺട്: Dr. Harish M T, http://www.manasikarogyam.com

What Counseling is NOT

Giving Information

Giving directions

Sermonizing

Plain Conversation

Interview

Changing one’s political or religious views

Criticizing/Fault finding

What is Business Counseling ?

Business counseling, also known

as business mentoring, is a highly effective

process that enables entrepreneurs,

business owners and managers to work

through, and explore possibilities on the

issues affecting their business.

Source: www.wentworthjones.com

Carl Rogers and his Approach

A pioneer in the field of Psychology.

Advocated a humanistic, ‘client-centered’

approach.

We all have a basic propensity to co-

operative, constructive behaviour.

Focused on the Counselor-Counselee

relationship

Four Basic Conditions

Counselor must show congruence

Counselor must show acceptance and

esteem to the counselee (UPR)

Counselor should see the counselee’s

world from her/his eyes (empathy)

Counselee must feel being fully accepted

(communication)

Client Needs To build confidence

Reassurance

To find money (or sources for it)

To find relevant contracts

To develop a plan/project/proposal

To discuss speculative ideas

To gain allies in a conflict

To get a second opinion

Find marketing avenues

-The key is to identify the psychological needs from

these ‘real’ issues

Role of Counselor

Act as facilitator to identify the steps

needed to be taken.

A reflective role: Putting the problem into

better perspective

An advisory/informing role: Help

identifying the many possible alternatives

The Counseling Interview

Relax the counselee

Minimal questions, letting the counselee talk

Summarize, Rephrase and use Non-verbal

encouragement

Frame of Reference

Clarity on steps to be followed

Clear summary of the session, clear idea of

the stages to follow

A Counseling Model*

◦ Preparation

Exploration

Understanding

Action

◦ Follow-up

• Adopted from Carkhuff (1987)

• Image Courtesy: careersintheory.wordpress.com

The Counseling Process

Seeking Information

Giving Information

Summarizing and Verifying

Proposing

Seeking Information

Open, Simple questions

Listening without interrupting

Picking up leads

Taking notes (without disturbing the counselee)

Giving Information

Clear Sentences

Speaking in digestible units

Using the right language

Demonstrations

Summarizing and Verifying

To help find gaps in narration

To develop understanding

To move forward

To give client ownership

To test the understanding of Counselor

To set course of action

Proposing

Actions related to Counselee’s Capability

Doable goals

Clearly stated tasks

Setting reasonable time frames

Recognising Resources and Constraints

Some tips

Build Rapport: Make the counselee feel

comfortable, Ensure Privacy, Be natural

and sincere, be interested.

Win Confidence: Respect and accept

the counselee, Stress on strengths, Boost

Self-Respect, Maintain confidentiality, DO

NOT sermonise.

Tips… Approaches: Be flexible, Assess receptivity

of the counselee, Follow the lead of the

counselee,

Understand Emotions: Observe facial

expressions, & mannerisms, Listen actively,

Focus on tones,

Wholesome Understanding : Accept the

fact that the counselee is a whole person,

not merely his/her current issue or problem.

Make yourself useful to them

Encourage expression,

Observe keenly

Facilitate emotional release

Stimulate Self-regulation

Encourage problem solving

DO NOT take over

Progress, not sudden closure

Be Ethical

Act as if what you do makes a

difference. It does.

Content Courtesy : Dr. Rupande Padaki

For Help, Queries, Feedback:

Chinchu C. Psychologist, Trainer & Research Consultant

chinchu.c@gmail.com