General etiquette presentation by fola daniel adelesi

Etiquette

Fola Daniel Adelesi

Program Objectives

Understand why etiquette is important.

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How you should use your cell phone, telephone, e-mail and social media at work.


How to behave at public functions.


Let’s try to Define EtiquetteEtiquette is a code of

behavior that defines expectations for social behavior according to contemporary conventional norms within a society, social class, or group.


Synonyms for etiquette

MannersGood mannersProtocolCustomProprietyDecorum


Manners

BehaviourConductComportment


Protocol

ProcedureSet of rulesPracticeCode of behaviour


Custom

TraditionConventionNormHabitPracticeRitualRoutine


Propriety

PolitenessRespectabilityDecencyCorrectnessAptness


Types or categories

GreetingWork placeDiningTelephoneSocial MediaDressingEmail


Greeting


Greeting Etiquette

If you walk into a room you should be the first to greet


Greeting Etiquette

Your voice should be calm and friendly


Greeting Etiquette

When someone asks ‘how do you do,’ the response is how do you do?


Greeting Etiquette

If you have to shake hands it must be a firm handshake.


Greeting

Maintain a good eye contact while shaking hands


Greeting Etiquette

Some people think it is wrong to extend handshake to ladies. Let them be the first to extend the hand.


Greeting

If you are in a new country or environment, please ask how they greet and what the rules are.


Work place


Work Place

Do your work first when you get to the office not social media.


Work Place

Don’t sing out loud when listening to music


Work Place

Don’t play your music without earphones.


Work Place

Don’t walk around bear footed


Work Place

You should not shout at others.


Work Place

Do the make up before or after work.


Work Place

Avoid personal conversations at work.


Work Place

Be careful about office relationships


Work Place

Don’t hesitate to say ‘please’ when asking for favours or even giving instructions.


Work Place

Always use the words ‘Thank you’ at work and at other places too when people do things for you.


Work Place

Be quick to say

‘I am sorry’


Work Place

Learn to stand in for others if their absence will affect company’s image or get customers angry.


DiningPage 33Please follow @foladaniel

Dining

Shake hands with all present at the table and introduce yourself first.


Dining

Remain standing until your host sits or you are offered a seat.


Dining

Place your napkin on your laps after everyone is seated and the host has removed his or her napkin


Dining

Sit up straight and don’t tip your chair back


Dining

Don’t ask the waiter to explain everything on the menu


Dining

Let the host take the lead when ordering. This will give you an idea what to eat. If the host is not the first to order, ask for his or her recommendations


Dining

Order foods that are easy to eat


Dining

Don’t order the most expensive item on the menu


Dining

Don’t order any unfamiliar food


Dining

If you have to drink don’t drink alcohol


Dining

Remember it is:Solids on your left and liquids on your right.


Dining

You should not make sounds with your mouth while eating.


Dining

Cut your meat or meal one piece at a time


Dining

Hold your knife or fork with the thumb and three fingers, keeping the index finger extended on the handle


Dining

When sharing a sauce with others, spoon some of it into your plate. Don’t dip your food into it.


Dining

Keep your elbows off the table


Dining

When you speak, put your silverware on your plate. Not on the table.


Dining

You should not speak with your mouth full.


Dining

Maintain good eye contact


Dining

Do take your time eating, talking and especially listening to everyone at the table.


Dining

Don’t eat yours and start asking for other people’s food.


Dining

Don’t lick your utensils or fingers


Dining

When you finish, place the knife and fork side by side on the 4 O’clock position


Dining

Don’t argue over the bills


Dining

For a business dinner or lunch, do not use toothpick in the presence of the recruiter.


Dining

Make sure you thank the host for the meal.


Dining

Shake hands before you leave and keep your eye contact.


Telephone


Telephone

Keep your phones close by.


Telephone

Try to answer calls as soon as possible.


Telephone

If you don’t want to answer calls switch off your phones.


Telephone

If for whatever reason you miss your calls, courtesy demands that you return the calls.


Telephone

Use decent ring tones


Telephone

Let ring tones be moderately loud


Telephone

Don’t check other people’s phone records or text messages


Telephone

No flashing except when you are in distress.


Telephone

Concentrate while the call is still on


Social Media


Social Media

Don’t post what you don’t want your boss, potential employers, business clients or law enforcement officers to see.


Social Media

Minimize tagging or mentioning people in your post or taking over their timelines.


Social Media

Abide by the rules or purpose of the pages you use.


Social Media

Social Media content should be decent.


Social Media

Try to write simple English


Social Media

Minimize talks about your office and family life on social media


Dressing


Dressing

Always look neat


Dressing

You are expected to be smart


Dressing

For the men, your tie must touch the tip of your belt if you must wear a tie


Dressing

Your belt and shoes ought to match


Dressing

Don’t wear striped shirts under striped suits with striped ties! Only one of the three is allowed to be striped when you dress.


Dressing

Wear the appropriate belts. No big or bogus rock-star kind of belt for official events or to the office.


Dressing

For the ladies, keep you footwear simple, smart and preferably silent for office and other business appointments.


Dressing

You should not expose your cleavage when dressed for any kind of event!


Dressing

Wear appropriate hairstyle.


Dressing

Men are expected to keep their choice of colours restricted for official events – Mostly black, navy blue and brown suits are generally acceptable.


Dressing

Whatever you are going to wear, wear your size!


Email


Choose email addresses carefully

Page 91

Email

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Email

Be sure to use secure email platforms


Email

Have a good password


Email

Check emails very often and respond within 24 hours


Email

Use an auto responder if you are not going to be able to respond within 24 hours or you are on vacation


Email

Do not abbreviate when writing emails even to your friends because it often gets into your business emails as well.


Email

Space your paragraphs well


Emails

Use email signatures


Email

Cross check emails before sending


Email

Check your attachment if you are attaching a file


Thank you


Fola Daniel Adelesi www.foladaniel.com www.ediblepen.org [email protected] @foladaniel – Twitter fola-daniel – Skype www.facebook.com/foladanieladelesi


http://www.foladaniel.com/

http://www.ediblepen.org/

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General etiquette presentation by fola daniel adelesi