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Communication Skills(Basics)

Communication Means

Process of exchanging information in the form of messages, symbols, thoughts, signs, and opinions.

S We communicate through

S Speech

S Sign language

S Body language

S Touch

S Eye contact

Communication Game

Communication Process

Dimensions of Communication

S Non Verbal

S Gestures & others

S Visual

S Verbal

S Oral

S Written

Non Verbal Communication

S Convey without using words

S Symbols, facial expressions, gestures

and eye contact, sign languages

S Music, dancing and sculpturing

S Highly effective

Visual Communication

S Type of non verbal communication

S Visual aids like Photo, signs/signage, symbols, maps, colors, posters, banners and designs.

S Movies and plays, television shows and video clips.

S Icons and emoticons (Emojis) are a form of visual communication.

Oral Communication

S Oral communication is part of verbal

communication

S Oral communication include Sounds,

converted into alphabets which intern

into words.

S Loss of communication because of

encoding/decoding and language

Written Communication

S Communication with the help of written

words.

S Letters, personal journals, emails,

reports, articles, and memos.

S Can be edited or rectified.

S More effective in combination with visual

communication.

Abstract Words

S Ideas or concepts

S Intangible and can’t measure

S They are differently understood

S More abstract more loss of communication

Concrete Words

S Objects/things you experience through 5 senses

S Tangible and measurable

S Their meanings are clear and they bring images with them.

S Needs more time and space for communication

S Concrete words reduces loss of communication

Find Abstract & Concrete

Ball Fairy Dust Water Death Gold Smile Anger

Dragon Happines

s Rainbow Rain Juice

Hopeles

s Warmth Burning

Balloo

n Ice Fire Siren Sad Yellow Damp Itch

Judge Wish Corpse Alive Foreve

r May 5th

Teardrop

s Justice

Abstract & Concrete words

Ball Fairy Dust Water Death Gold Smile Anger

DragonHappines

s Rainbow Rain Juice

Hopeles

s Warmth Burning

Balloo

nIce Fire Siren Sad Yellow Damp Itch

Judge Wish Corpse Alive Foreve

r May 5th

Teardrop

sJustice

Concrete words with green fonts

Closing

S Skills can be developed

S Language is just a medium and not the entire

communication

S Effective communication is a mix of abstract and concrete

words.

S Try using both dimensions (verbal and non verbal) for

effective communication

Development

S Read more books of authors of your interest.

S Use more visual tools in your communication.

S Try recording your conversation and listen afterwards

S Effective communication practical assignments

Assignment

S Write a one page observation on any real life place like library, vegetable market, bus stand, etc

S Try to keep it simple (use more concrete words)

S Submit it in next session in hardcopy

S Ensure page editing parameters (font Arial narrow, size 11, spacing 1.5, alignment Justified) minimum one full page.

S In footer mention your name and roll number, in header date and department