Fausto GiunchigliaUniversity of Trento

Beyond the Sharing Economy

People centered Service Provisioning

Berlin 15/02/20026 www.smart-society-project.eu

Empowering service provision

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So Far: Access to services is extended to cover all the world, timelessly.

Examples: a. Uber: access to rides through the people who offer them;b. AirBnB: access to places to stay through the people who manage them;

Advantages: Going beyond humans’ space and time limitations in service delivery;

Disadvantages: Human intervention is needed at any relevant decision step. All the most «sensitive, mission critical» decisions are left to humans.

Augmented collectivesSmart environments

Smart artifactsRobots

Artificial Intelligence

Augmented Collectives are collectives where people’s social relations and interactions are empowered and automated by their smart phones

Machines do not substitute people. Machines empower their social relations

A provider centric example –online labour market

Kelly is a software developer expert. Recently, Kelly joined a new online labour market platform which dynamically assembles teams to respond to outsourcing requests from major brands worldwide.

...

Today she received an alert that the platform identified her as a possible candidate to join a team ... . Her smartphone had already interacted with the platform SP and the team was already completed: they checked the profile of the team members who already agreed, they recognized Boris, a project manager she worked with last month ... . The service provider is happy: she got a good job at the best conditions with one click, and with no waste of time!

...

The following three weeks are very busy, yet the platform supports effectively team-working, maximising productivity of the team members while helping them maintain a healthy work-life balance. The customer of the service is happy: it saved 43% of costs and 80% of time with respect to the other offers.

...

But things sometimes go wrong ...

… towards Computational HumanismThank you!

Fausto Giunchiglia

Brussels 22/02/16 www.smart-society-project.eu

The person to the moon

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• The ultimate success of Artificial

Intelligence would be to build a

machine whose Intelligence equals

or exceeds human intelligence.

• The ultimate success of Computational

Humanism would be to make it possible

for everybody to exploit, when trying to

achieve her objectives, the best

expertise available in the planet.

• Each person would be augmented with

all the knowledge available in the world.

Augmented Collectives and Artificial Intelligence

The Computational Humanism Triangle

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University and Research Centers

(Research and Education)

Private sector

(Innovation)Public sector

(Governance)--

new

scie

nce

Computational

Humanism