Providing information technology (IT) retail sector solutions with service excellence

October 2016

In 2015, management consulting firm Accenture conducted a study on the purchasing attitudes of 1,000

U.S. consumers. The study found that the overwhelming majority preferred store-based purchasing. It also showed that digitally-savvy

consumers expected a more “personalized” in-store shopping experience.

Retail & Technology

Changing Expectations in Retail

Modern purchasers are expecting:

Mobile device-specific personalization throughout the in-store shopping experience.Real-time notification of in-store promotions and offers.On-the-spot suggestions for complimentary and alternative products.

Retailers Respond

Accenture’s 2015 companion study of 2,000 supply-side executives found the move toward increased customer personalization had already become a business priority.

Well over half of the study participants reported improved financials due to their personalization initiatives.

Retail Study Takeaways

To compete with online alternatives, companies depending on in-person transactions must embrace new business models for personalization.New business models should be implemented through carefully selected technology solutions.Delivering on customer expectations is a win-win:

Purchasers must receive engaging in-store experiences tailored to their specific needs and preferences.Retailers increase purchasers’ per-visit spending, build customer loyalty and create competitive differentiation.

Determining Retail Needs

Upfront needs assessment All-important site survey Validation assessment

There are three major steps to determining a retail company’s technological needs:

Upfront Needs Analysis

As with any sound business investment decision, avoid short-cutting your upfront needs analysis. Key factors to

consider during this initial analysis include:

The intended areas of indoor/outdoor wireless coverage.The mix of data/voice/video traffic that the WLAN will need to carry.The number of simultaneous wireless users.The expectations around future expansion in your wireless footprint and carrying capacity.

The All-Important Site Survey

One basic requirements are clear, the critical next step is to perform a physical assessment of the actual location. A

properly conducted survey will determine the number and preliminary placement of APs, as well as identify the presence of physical obstructions or nearby wireless systems that might

introduce radio interference.

The findings from the initial site survey form the critical underpinning for a wireless network design that will deliver

high reliability and performance. This is a must do survey step.

Validation Assessment

Also referred to as a post-deployment site survey, this step takes place after the wireless network has been fully

implemented. Like the initial survey, the validation assessment is a must do since it will confirm that the WLAN design is

actually delivering the expected coverage, connectivity and capacity.

Should any deficiencies be detected, the survey will provide the necessary performance details to accelerate any

troubleshooting and optimization efforts.

CorAnet and Retail

As the retail space continues to evolve in terms of interconnection and internet-friendliness, CorAnet is

establishing itself as a leader capable of leading that evolution.

Full IT Lifecycle

• Implementation management• Infrastructure build • Rack & stack• Configuration management• Data & asset migration• Communications integration (wired, wireless, telecomm, IP Comm)• Vendor management

• Service management• 24-hour service desk • Level 1, 2 & 3 system/network support• Service desk/help desk user support• NOC services• Workplace integration

• CapX vs. OpX vs. leasing• Budget definition & management • Vendor evaluation & selection• Contract/SLA negotiation or assessment

• Current state assessment• IT strategy• Virtual CTO/CIO• System/Network design• Apps selection • Cable & cabinet design• Proof of concept

Advisory & Design Procurement

Deployment & Migration

Operate & Manage

CorAnet in Retail

Structured cabling Wireless solutions VoIP Video conferencing Data networking Security

Consulting & project management Data centers Unified communications Audio video (AV) systems Digital signage intelligent office integration

CorAnet offers retail clients the following services, among others:

Empowering Innovation

Omni-Channel Advancements

Digital menu boardsQuick Serve Kiosk installation and managementCustomer experience enhancement with music and audio visual systemsTechnology incorporation for Omni-Channel Programs

CorAnet’s Omni-Channel Solutions:

Real-Time Analytics

In-store analyticsExecutive decisions powered by real-time analyticsMerchandising intelligenceUpsell/cross-sell initiatives with key performance indicators (KPIs)Demographic scenarios

CorAnet’s Analytic Solutions

Security Technology

Bio-readersBuilding security and loss prevention technologiesCHIP and PIN integrationRFID solutionsInfrastructure and network security

CorAnet’s Security Solutions

Mobile Enhancements

In-building Wireless networksWireless kiosks and ATMsPersonal device integration for associatesPaperless environmentsInventory and availability programs

CorAnet’s Mobile Solutions

Custom-Tailored Projects

CorAnet’s project managers work directly with clients to create customized plans to fit clients’ needs. They take the

guesswork out of internet technology, designing intricate systems filled with essential elements and offering the most

advanced technologies available.

CorAnet provides constant technical support and routine maintenance to enable cost savings.

CorAnet’s Success in Action

RELEVANT CORANET PROJECT SAMPLES

LCD monitors. For one large fast food retailer, we are replacing digital menu boards with LCD monitors that can be monitored and updated centrally.

Consumer traffic monitoring and analytics for a major retailer. With our help, our client can read outside conversion, time spent in areas and employee resource allocation.

Loss Prevention security cameras for major retailers. Point-of-sale terminals and chip/PIN card installations for major

apparel & luxury retailers.

CorAnet’s Success in Action

MORE RELEVANT CORANET PROJECT SAMPLES

Merchandise inventory tracking using wireless, RFID and scanner guns.

Wireless digital service bars for customer use. Free standing teller cash recyclers for bank employee use for

servicing customers. Customer flow modifications at a major fast food retailer. A wireless install and integration for retail floor sales team

members using iPads. Wireless surveys, both pre- and post-installation.

What Sets CorAnet Apart

Deep experience and track record in national retail rollouts—combined with a flat organizational structure—enabling CorAnet to adapt when faced with change, stress and tight time frames.Combination of excellent customer service paired with cost-effective pricing.We set the benchmark for customer satisfaction in the technology integrator industry*.CorAnet holds an ISO 9001-2008 certification, and is WBENC and WOSB certified.Every CorAnet project manager and lead technician is also Lean Six Sigma certified.

*Netpromoter score 3X our competitors

CorAnet: Capabilities OverviewOverview of Capabilities

• Structured cabling (commercial, retail, public sector)• Networking, including network security• Voice communications - Cisco, Avaya, Alcatel Lucent and other

VoIP solutions• Wireless communications – survey, design, installation, support• Video conferencing• Project management – infrastructure, multi-site roll outs,

relocation, construction build (technology perspective)• Physical security - access, CCTV• Audio visual – conference rooms, digital displays, audio and

visual applications for retail and commercial• Turnkey site roll outs including networking, systems, end user

stations• Support 24/7 with 24/7 live service desk and national dispatch

NAICS codes 517919 – All other telecommunications 238210 – Electrical contractors and other

wiring installation contractors 517911 – Telecommunications resellers 541512 – Computer system design

services 541513 – Computer facilities

management services 541519 – Other computer-related

services 811213 – Communication equipment

repair & maintenance

SIC Codes 3661 – Telephone apparatus 4813 – Telephone communications except

radio telephone 8711 – Engineering services

Contact:Michael ProcopioVice President Sales & Marketing

Direct: 919.654.6886Main: 855-CORANETEmail: mprocopio@coranet.com

Contact:Michael MadiganNational Account Manager

Direct: 954.918.4993Main: 855-CORANETEmail: mmadigan@coranet.com

www.coranet.com