LUMO ENERGY CASE STUDY

How SilkRoad’s integrated talent management solution helped remove the HR paperwork mountain generated by high staff turnover and robust training requirements at Lumo Energy

LUMO ENERGY CASE STUDY

One of Australia’s leading electricity and gas retailers!!Half a million customers and a combined workforce of 500 people!!Won the ‘Most Satisfied Customers Electricity Provider’ award in Victoria in 2013.

About Lumo Energy

Over half the employees are based in a Melbourne call centre!!Created a pressing need for effective recruitment and retention measures

AUSTRALIA

The Challenge

They needed a software solution that would help them better manage the recruitment, onboarding, people management, and learning and development (L&D) processes.

The HR team struggled to overcome excessive paperwork, which prevented them from offering a high level of support to the business.

The Challenge

They also needed to automate several key tasks, reducing the administrative load.

The organisation turned to SilkRoad’s LifeSuite for help

New hiring functionality LifeSuite’s OpenHire recruitment solution:

!Replaced the paper mountain with innovative, strategic processes

Enabled the HR team to grow and refine a pool of potential hires

Reduced the amount of time spent on each recruitment process

Helped identify the right cultural fit and talent profile for each position

Reduced staff turnover

Enabled the company to engage with a broader talent pool

Positioned Lumo Energy as an Employer of Choice

Employee Onboarding LifeSuite’s RedCarpet onboarding solution:

Enabled employees to access content relevant to their role or job function

Shared details about informal benefits such as gym memberships

Outlined information about company procedures to staff

Guaranteed valuable knowledge isn’t lost if an individual leaves

Guided new hires through a six-month onboarding program

Reduced time managers spent onboarding new staff

Helped new employees become productive in their role quickly

Training and development LifeSuite’s GreenLight L&D solution:

Enabled the HR team to deliver timely, targeted training programs

Introduced e-learning units such as online leadership courses

Empowered employees to manage their own development

Allowed the company to update training records quickly online

Created easy access to compliance training records

Reduced the amount of time it took to pull together a training compliance report

Performance management LifeSuite’s WingSpan performance management solution:

Enabled Lumo to set goals, evaluate employee skills and provide feedback

Offered a way to keep staff informed of opportunities for development

Helped improve employee engagement and reduce attrition rates

Improved the ability to manage team or individual workflows, goals and KPIs

Reduced time spent on performance management processes

Freed up the business to focus on building the bottom line

Thanks to all four SilkRoad solutions, the company automated many necessary manual

procedures, increasing efficiencies and saving countless man-hours

The Results

Lumo chose SilkRoad’s LifeSuite because it provided strength in all areas of HR!

Being able to implement the solution in just ten months was a bonus!

The company was able to customise the tools to suit their unique needs!

And training was provided throughout the implementation to a wide range of user groups!

A CUT ABOVE THE REST!

• Ensured staff are engaged, motivated, and providing outstanding customer service!

• Allowed Lumo’s management team to focus on building the business

• Streamlined Lumo’s operational efficiencies

• Freed up valuable time that could be better spent recruiting new talent

SilkRoad’s Life Suite…