G R E E N H O U S E . IO

5 Recruiting Key Performance Indicators

HOW WE MEASURE RECRUITING SUCCESS & PERFORMANCE AT GREENHOUSE

Lauren Ryan

DIRECTOR OF TALENT ACQUISITION, GREENHOUSE

Lauren Ryan is the Director of Talent Acquisition at Greenhouse. She leads recruiting strategy, tracks the company’s recruiting KPIs, and oversees process improvements. She’s thril led that she’s found a company that’s as passionate about the intersection of people and data as she is!

Table of Contents

Introduction

Key Performance Indicator Overview

Our KPIs

Conclusion

IntroductionHow can you use data in recruiting? Until now, there’s been no consensus in the industry on which metrics to track.

At Greenhouse, we’ve been thinking about these metrics, talking to customers, and implementing ideas internally to see what feels most impactful and actionable.

Key Performance Indicator Overview

What’s a KPI?A KPI is a Key Performance Indicator

Key – focused on the most important metrics

Performance-related – tied to business objectives

Indicators – headlines; not the whole story

Our KPIs

1. Qualified Candidates Per OpeningNumber of applicants who had an initial screen interview, per job opening

Qualified Candidates (QC) = candidates who appear to have the skills necessary to warrant an early conversation

How you track towards your QC goals acts as a leading indicator for whether a role is on track for timely hiring

• At Greenhouse, we define QCs as the number of candidates scheduled for a screen phone call

• We look for 15–20 QCs per open role, depending on how unique the candidate profile is

BENCHMARK:

Qualified Candidates Per Opening

2. Candidate Survey ResultsFeedback from candidates indicating a positive experience

Candidates use their experience during recruiting as a proxy for how much value a company places on their people and what their experience will be like as an employee

BENCHMARK:

Candidate Survey Results Across Greenhouse customers, 73%

of candidates indicate they had a positive candidate experience by answering “Strongly Agree” or “Agree” to the question “Overall, my interviewing experience was a positive one.”

3. Source to CloseHow quickly a candidate moves through your recruiting and interview process

We measure Source to Close as the number of days between when a candidate applies and when their offer is resolved (whether accepted or rejected)

This accounts for roles that are left open continuously, where Time to Fill loses its impact

BENCHMARK:

Source to Close Across Greenhouse customers, the

average Source to Close is 39 days

4. Offer Acceptance RateThe percentage of offers extended to candidates that are accepted

A strong Offer Acceptance Rate usually indicates a team has successfully filled a pipeline with candidates, created an efficient and thorough interview process, poured thought into the candidate experience, and helped the hiring team extend an offer to the right candidate for their team

BENCHMARK:

Offer Acceptance Rate

Across Greenhouse customers, the average Offer Acceptance Rate is 87%

5. Hires to GoalHow well you are meeting your hiring objectives

The right quality of hire is only one side of the coin; you also need to consider the right number of hires

Tracking and reporting on your organization’s progress towards this goal is a critical component of measuring its recruiting success

BENCHMARK:

Hires to GoalBecause hiring goals and the way they are set are unique to each organization, we don’t have a benchmark. Of course, we strive to set realistic goals that still challenge the team and thereby shoot for 100%.

Conclusion

ConclusionGreenhouse’s KPIs have not only helped our own company improve our hiring process, but have also helped numerous organizations in various industries use KPIs to support a more strategic recruiting function.

You’ll be amazed at the extent to which using these KPIs and sharing them with senior leadership will drive transparency into your organization’s successes and hard work.

Want more?Download our eBook, “5 Recruiting KPIs,” for a more in-depth description of the points covered in this slideshow.

Get your copy here.

Thank you.