5 Most Relevant Features in SuccessFactors Q1 2016 Release

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5 Most Relevant Features in SuccessFactors Q1 2016 Release


What Is It All About… Cloud Application Management

The Support Challenges When Moving to the Cloud

What changes need to happen in your application support strategy?

How do you integrate between multiple Saas technology providers?

Who is responsible for system integration integrity?

What process changes are required within your ERP landscape?

How do you manage cloud application updates and life cycles?


Cloud Business Application Management Strategies

Recommendations in the ‘Postmodern ERP’ Landscape

• Rebalance ERP/Business application skills and resources

• Adjust enterprise support to gaps in the vendor's model

• Revise business based change approval to include SaaS factors

• Expand and adjust internal application support processes

• Testing and quality assurance

• Incident and escalation management

• Configuration and customization management

• Security management

• End user support network

• Training management

Source: 2015 Strategic Roadmap for Postmodern ERP, Gartner

3


NGA Ongoing – Cloud Application Management

Application Maintenance

• Corrective, Adaptive & Preventive

• All Configuration; Provisioning, XML,

Advanced Reporting Tools, Boomi, HCI

• ITIL Processes Framework

User Support

• Technical & operational support

• Navigation support

Processing Support

• Support and management of automated

processes

• Execution of agreed mass data updates

• Execution of agreed routine reports

Integration and Performance Monitor

• Monitoring and troubleshooting data

mapping and 3rd party integration issues

• Web performance monitoring and reporting

Release Management

• Management, implementation and testing

of new releases and enhancements.

• Refresh management

• Yearly Road Map plan

Configuration Changes

• Minor changes included (less 4 hours)

• Catalogue of Change Requests

• Ad-hoc Change Requests

Security Management

• Management of application security

• Role Based Permissions

Business Continuity Management

• Continuity planning and disaster recovery

support in line with approved plans.

Documentation Maintenance

• Technical & configuration document

updates 4

Application Management Services Fixed Price / Contract


Launch Forms Feature Improvements

• The option to “skip employees who already have a form with an End Date between” for a

recurring schedule form launch has been moved to the “Select Employees” step and can now be

used with all form launch methods.

• The option verbiage has also been updated to ”Only create for users who don‟t have an existing

form with an End Date…”

• If template dates have been provided, these dates will be pre-populated; if template dates are

blank, these dates will be empty

Universal update - PM Launch Forms



• The Select Employees > One Employee option will now only be available for One-time launches

• This option has been removed as a Select Employees option when a form is launched using an

recurring schedule option.




Users launching a form using a Recurring schedule option will now be able use Dynamic Groups

when searching for a Group of Employees and will see an updated UI for the already existing filter

search option.



New Directory Search

The new Employee Directory comes with a modernized user interface that includes additional

advanced search and filter options and improved search results presentation. The new Directory

supports most existing functionality and using the same configuration settings. However, some

older features have been removed and are no longer available in the new UI, including the faces

portrets, photo view, list view, and seating chart.”

Universal update - EC Directory Search


Import Recovery

• Better recovery support for asynchronous processing of imports and Service Event Bus events

• In cases a server went down it is important to know how many batches for imports have been

processed and stored on DB for those records we have to send SEB events which would have

been send at the last batch. With this enhancement we allow a recovery of those events with

next import

• Before: No recovery of events possible

• After: Next import will send missing events of stored records of failed import

This update closes a technical gap on batch processing recovery and event generation. Enabling

recovery of events if a crash happens. Functionalities such as Notifications or Intelligent Services

use Events.

Universal update - EC Import Recovery


Notification Service

Admins now have a central page to visualize all available notifications and enable/disable

notifications at an individual level. 1602 scope covers intelligent services notifications as well as

certain TO DO and Jam actions that send out push notifications to SuccessFactors iOS and

Android applications.

Universal update - EC Notification Service


Continuous Performance Management

Continuous Performance Management helps employees and their manager have meaningful and

structured 1:1 discussions, connects those discussions to the SuccessFactors suite, and allows

employees to capture your most celebrated achievements in real-time.

Benefit:

• Create activities to help managers maintain visibility into what employees are working on and provide

structure around 1:1 meetings between managers/employees

• Create topics for discussion in the 1:1 that are outside of what the employee is working on but important

to their overall engagement

• Create lightweight coaching or advice from manager directly to the employee

• Notifications when updates to 1:1 meeting have not occurred and if manager has not met with

employees in a defined period (threshold configurable)

• Capture achievements in real time via Annual Summary view or tag comments as “achievements” from

the activities view

• Group your achievements by time or by goal to gain varying perspectives on the data

• Link activities and achievements directly to performance goals from your default performance goal plan

• End your 1:1 meeting capabilities captures the content of the meeting and allows you to view meeting

history

• Manager transfer capabilities

• When there is a manager transfer, the new manager will have access to the employee's existing 1:1

meeting

Opt-in update - Continuous PM



Benefit:

• Ad hoc reporting supported

• Web client

• Mobile enabled (iOS) (Android planned)

• Admin Console in Admin Center to configure status labels, icon colors and establish notification

thresholds Integration into Goal Management




1:1 Meeting View –Activities (Web Client)



Home Page (v3) –Manager Access to Employee’s 1:1 Meeting view –Who’s Working on What



• The New UX for the SFSF Home Page is built on FIORI LaunchPad framework organizes role-

based, time-sensitive information and insights on one personalized start page. From the home

page, you can take quick action and identify areas requiring further analysis

• New Home Page has a responsive design that adapts to different screen sizes. TO DOs are now

categorized by type, which are displayed as distinct tiles

• Modern and responsive Homepage provides role-based, time-sensitive info & relevant insights to allow

quick action or further analysis.

• Simple. direct access to key areas

• Cleaner, more inviting

• Organized by the role(s) each user plays

• Configurable by both admins and users

• Extensible

• Manage My Team tile for access to team

• Team Insights tile for analytics

Opt-in update - New Home Page


Opt-in update - New Home Page


Cloud Application Management Model

To maximize your investment in SuccessFactors, and to ensure that you can rely on a correct,

efficient and up-to-date HCM landscape at all times while reducing complexity and minimizing

business risk, NGA manages your SuccessFactors applications on your behalf and with you.

Level 1 Helpdesk

Level 2 SME

Level 3

SFSF Admin

SAP Support

NGA SFSF AMS directly helps customer SMEs providing SuccessFactors administrators for their platform plus

a simplified end user support landscape. NGA certified & skilled resources working as a global team,

managing the key underlying SF modules and integration technologies, plus enabling SAP Support as a partner.

Allowing our customers to focus on processes and results and simplifying their landscape support needs.

17


SFSF Release Management Process by NGA

Stage 1 > Preparation

Stage 2 > Dev/Test Implementation

Stage 3 > Test & Fix

Stage 4 > Alignment

Stage 5 > Production Implementation

18

Stage 2

Stage 3

Stage 4

Stage 5

Stage 1

Copyright NGA Human Resources. All rights reserved. 19

Analyst Recognition

NGA leads in SuccessFactors Services according to HfS Research for

SuccessFactors Innovation and End-to-End Delivery Capabilities

HfS Blueprint Reports 2016 – SuccessFactors Services

Download the free report: http://resources.ngahr.com/successfactors-services-hfs-blueprint-report


NGA Resources Center

Are you looking for more information?

View our webinar „5 Reasons to

Ensure HR Application Stability

& Security’.

Watch the recording at

resources.ngahr.com

How to maximize your strategic Cloud HR

investment after implementation, ensuring you

have the right skills to manage frequent software

releases, expand functionality to meet the needs of

your organization, and simultaneously look for new

ways to reduce cost?

Download the brochure

at resources.ngahr.com

Read our blog: ‘Discover the Hidden Value in your SuccessFactors Q1 2016 Update

www.ngahr.com/blog

http://resources.ngahr.com/5-reasons-ensure-hr-application-stability-security

http://resources.ngahr.com/application-management-services-successfactors

http://resources.ngahr.com/application-management-services-successfactors


Contact Us

More questions? Contact us.

Aljona Lisitsina - Lead SuccessFactors

Application Services

Contact me: [email protected]

Raul Camacho - Director SuccessFactors

Application Services

Contact me: [email protected]

Follow me: https://es.linkedin.com/in/raulcamachomartin

https://twitter.com/raulnga

mailto:[email protected]



https://es.linkedin.com/in/raulcamachomartin








Thank You

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Recruiting & HR

5 Most Relevant Features in SuccessFactors Q1 2016 Release