Customer Service Skills for Real Estate - Pranav Sharma

CUSTOMER SATISFACTION IS WORTHLESS CUSTOMER LOYALTY IS PRICELESS

This one should be obvious, but it truly is the most important! When you show expertise in your field, you immediately gain trust and respect. House Hunt agents are always experts in their exclusive community.

KNOW REAL ESTATE

COMMUNICATIONBe a good listener. Understand their goals and hopes, and then clearly convey your own.

CALL US 8010050744 CALL US 8010050744 CALL US 8010050744 CALL US 8010050744 CALL US 8010050744

Plenty of buyers are needy, indecisive, or confident that they know better than you. Understand that a home is likely the biggest investment they’ll ever make, and try to bear with them.

PRACTICE PATIENCE

BE HONESTIf your client has unreasonable aspirations for a limited budget, be firm in telling them. If there are communities you’re not familiar with, confess it. Honesty on your end will quickly gain trust.


Client expects communication in various ways. Text your client at the idea of a new prospect. Follow up with various forms of social media.

DIGITAL DIALOGUE

SHOW COMPASSIONPut yourself in the clients’ shoes. How would YOU want a situation to be resolved?


“Customers don’t expect you to be perfect. They expect you to fix things when they go wrong.”-Donald Porter, VP British Airways

REMEDY ERRORS

RECOGNIZE BODY LANGUAGERead the things that clients don’t feel 100% comfortable telling you. Also be aware of your own; don’t cross your arms or lean to indicate a lack of interest.


Know how to compromise so that the end result is a win for everyone.

KNOW HOW TO PERSUADE

CLOSE THE DEAL!The most important part of any communication process. Also happens to be part where you get paid.


CONTACT US 8010050744

THANK YOU