Capgemini AutonomicsPlatform-As-A-Service for Automating Business Outcomes

Automic World 2015

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Capgemini Autonomics | 2015

Agenda

I. The Evolution from Labor Arbitrage to Digital Service Delivery

II. Speed & Quality as the New Value Drivers for Growth

III. Intelligent Automation Builds the Foundation for the Cognitive Enterprise

IV. The Rise of Digital Labor

Gerry LeitãoCapgemini, Vice President Managed Services Delivery & Platform Technologies

Gerry Leitão is a global technology leader and visionary with over 20 years’ experience in delivering impactful business transformation and results to his clients. As the leader of Capgemini’s managed service platforms he is focused on disruptive trends such as DevOps, and rapid technology advances in areas like Autonomics, Cognitive Computing and Machine Learning and their impact on service providers and clients. He is continually evaluating, educating and integrating new capabilities into Capgemini’s managed service delivery platforms to enable Capgemini and its clients to capitalize on market disruption and new technologies.

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Capgemini Autonomics | 2015

AM in-a-BoxContinuous

Improvement

Transition

Real-TimeDashboards Capgemini Lean Foundations

Technology Office

Service Delivery Automation is the New Platform

Autonomic SystemsManagement

Business ProcessFocus

Integrated Program OfficeInnovation

as a Service

Digital

Cloud

Analytics

Innovation Accelerators

Social

Autonomics

next GEN Platform

New Buyer Expectations Cognitive Computing

DevOps

Capability on

DemandBusiness Outcomes

Speed

Artificial Intelligence

Natural Language

Processing

Output Based Testing

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Industry Viewpoints on Autonomics

Business management consultant McKinsey & Company forecasts that by 2025, automation technology innovations will assume control over tasks that are now performed by 250 million knowledge workers worldwide, freeing the remaining work force to devote their time and energy to more creative pursuits.

By 2018, 30% of our interactions with technology will be through "conversations“ with smart machines. – Gartner

According to IDC, by 2018 half of all consumers will interact with services based on cognitive computing on a regular basis.

78% said delays within IT Support negatively impact productivity

60% describe their interactions with IT support as time consuming

48% said these interactions are frustrating

- CIO Insight Survey, April 2015

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Capgemini Autonomics | 2015

RoboticsRPA

Islands of Automation

DevOps Virtual Engineer

Testing

Service Delivery Automation

Scripting

Monitoring

Swivel Chair

OrchestrationCognitive

Computing

Capgemini Autonomics

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Automation Impact to drive a “Step Change” in the Speed and Quality of Execution

2015 2016 20172000

Machine Learning

Natural Langue Processing

Digital Assistants

AICognitive

Technical Monitoring

ScriptingManual Testing

Manual Process Execution

Application Performance Management (APM)

Process Automation & Orchestration

Automated Testing

DevOpsAutonomics

Global Delivery Labor Arbitrage

Cloud & Big Data

The Tipping Point to drive

Autonomic & Cognitive Adoption

Operational Excellence

Speed & Qualityof

Execution

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Intelligent Automation

Auto Build

Auto Test

Auto Discover

Auto Diagnose

Auto MonitorAuto Deploy

Auto Scale

Auto Provision

Auto Secure

Auto Heal

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Automating across our Managed Services Stack

Autonomics is woven into all three layers of the Capgemini Managed Services Stack: Business Process Services, Application Services and Infrastructure Services

Targeted Impact

Application Services

Aut

onom

icSy

stem

Man

agem

ent

Ecos

yste

m

Business Process Services

40%

Supply Chain Management (SCM)

Human Capital Management (HCM)

Procurement (S2C), GRC

Customer Experience

Product Management

Finance Transformation

60+%

PRIVATE HYBRIDPUBLIC

Infrastructure Services

• Smart • Predictive• Automated• Digital• Ecosystem 40%

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Building a Digital Engineer

ACT

Auto Heal & Remediate

• Communicate, Think, & Learn• Act• SenseFoundational Engineer Capabilities

Auto Monitor & DiagnoseSEE & SENSE

COMMUNICATE, THINK & LEARN

Digital AssistantDigital Assistant

DigitalEngineer

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Our future workforce will include Digital Engineers

Labor BasedSDMMary

SAP FICO LeadRaj

SAP SD LeadSD

SAP Basis LeadJohn

FICO Sr. ConLisa

FICO ConsVijay

FICODigital

Engineer

SD Sr. ConHarry

SDDigital

Engineer

Basis EngAshok

DBAJoe

DBADigital

Engineer

Security & Authorizations

Digital Engineer

BasisDigital

Engineer

Future SAP ADMStaffing Model

Digital Engineer Service Catalog

SAP FICO, MM, SD…, Digital Engineer

Basis Basis Digital Engineer

Security Security Digital Engineer

DBA Oracle, SQL Digital Server

Middleware Tibco Digital Engineer

... …

… …

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The Value of Autonomic System Management (ASM)

Seconds to Minutes

Autonomic Systems Management (ASM)

Auto Monitor

Auto Diagnose

Auto Heal

90% Improvement in MTTR

90% Improvement in IT Effectiveness

Current ApproachWithout Automation Major Incident

Engage

TriageRepair

Alerts

Days to Weeks

Ineffective IT Service

60% Improvement in MTTR

75% Increase in IT Effectiveness

Minutes to Hours

Deep Monitoring & Diagnostics

Repair

Auto Monitor

Auto Diagnose

The information contained in this presentation is proprietary.Copyright © 2015 Capgemini. All rights reserved.

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www.capgemini.com

About CapgeminiWith almost 145,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2014 global revenues of EUR 10.573 billion.

Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model.

Learn more about us at www.capgemini.com.