MoMo CH #38 Mobile Field Service Zürich - October 13, 2014

About Mobile Monday

Who? • 90 chapters organised around the world, started in Finland in 2000 • 200,000 mobile industry professionals, developers and influencers

!What?

• Networking by organising events to share ideas, best practices and trends from global markets

!How?

• Non-profit organisation (association) of volunteers

!When?

• On the 1st Monday of the month or sometimes during the month

!Where?

• Worldwide (Rio, Singapore, Miami, Sofia, Toronto, Copenhagen,…) • Switzerland (Zurich, Lausanne, Bern, Fribourg)

Who we are? What do we do? Do you want to join us?

Interesting topics • Identify, discuss and select relevant and interesting topics • Relevant and synergistic to the mobile industry at large

Events • Organising events to share ideas, best practices and trends from global markets • Identify and recruit interesting, thought leading speakers • Logistics, preparations, set up and execution • Invite participants from our respective networks and eco systems • Identify and recruit sponsors (Season sponsors and Event sponsors)

Evolve • Help influence the agenda for everything mobile in the Swiss (and global) market • Position Mobile Monday as a meeting place, a catalyst and a foundry for disruptive and great ideas • Serve a community of entrepreneurs, startups, developers and investors • Inspire our community at large

New committee members and contributors are wanted! • We are always looking for new members to our organising committee that can contribute • If you can contribute with great ideas and dedicate some time and effort - please contact us!

Our Sponsors

Evening Sponsors

Agenda

• 18:00 - Registration and welcome

• 18:15 - Introductions

• 18:30 - TSIA, Markus Schwarz

• 19:00 - Alstom Power, Gert-Jan den Boer

• 19:30 - coresystems, Jos Nickmans

• 20:00 - Panel Q & A

• 20:15 - Apéro & networking

Where IT is going? http://www.cnet.com/news/where-it-is-going-cloud-mobile-and-data/

Source CNET April 23, 2012

Drivers• Service as a competitive advantage & differentiator

• Customers want SLA’s and uptime, looks for best TCO

• Products and Systems is increasingly digital, also in the analog world. SW and HW borders blurring everywhere

• Services mission critical in delivering the best TCO

• By 2020, the customer will manage 85% of the relationship with an enterprise without interacting with a human. Source: Gartner

• Service is a business - with its own P&L

• Maximise efficiency and optimise cost of service

• Services Innovation and monetisation

• Recruitment and retention - generation shift to Digital Native

• Engineering “on-site”

• Direct link between customer service and Product Engineering and R&D

• Optimise the use of few critical experts to many technicians

• IoT

• 200B smart objects expected in 2020 Source Intel

• Context aware and personalised solutions and services

• Tangible and Intangible customer benefits

• Business drivers and TCO

• Customer Experiences and Satisfaction

• Hidden treasures….

• Upcoming events from Mobile Monday Switzerland

• MoMo #39: Mobile Sales

• MoMo #40: Digital Mobile Marketing

• MoMo #41: Mobile Music/Media/Content

Agenda

• 18:00 - Registration and welcome

• 18:15 - Introductions

• 18:30 - TSIA, Markus Schwarz

• 19:00 - Alstom Power, Gert-Jan den Boer

• 19:30 - coresystems, Jos Nickmans

• 20:00 - Panel Q & A

• 20:15 - Apéro & networking

Thank you - and see you soon again at another exciting MoMo CH event!