Towards the launch of the eGovernment Action

Plan 2016-2020

Serge NovarettiEuropean Commission, DG CONNECT

Unit H3 Public Services

ICT for Government & Public Services – activities

PolicyeGov Action Plan

Ministerial Conferences

Research&InnovationH2020

ICT enabled PSI / open government

DeploymentCEF / CIP LSPs:

Cross border digital public services

eGovernance – eGovernment - eParticipation

Malmö Ministerial Declaration on eGovernment (2009)

"… We aspire to a vision whereby European governments are recognised for being open, flexible and collaborative in their relations with citizens and businesses. They use eGovernment to increase their efficiency and effectiveness and to constantly improve public services in a way that caters for users’ different needs and maximises public value, thus supporting the transition of Europe to a leading knowledge-based economy…"

Open, Innovative and Collaborative Government

OpenData

Open Process

Open Service

OpenGovernment

Transparency Collaboration

Participation

Source of diagram: http://www.govloop.com/profiles/blogs/three-dimensions-of-open-government

'Vision for Public Services':https://ec.europa.eu/digital-agenda/en/ict-enabled-public-sector-innovation-through-open-government

• User-friendly, digitaldigital service delivery to reduce administrative burden;

• ConnectingConnecting public administrations across Europe to facilitate seamless cross-border service delivery and reuse of successful technologies;

• OpeningOpening government data, services and processes to engage third-parties to create better or new services and help improve policies.

Vision for a digital, border-less and open public administrations

Launching actions based on a set of underling principles

• Digital-by-default: actions should privilege online delivery of services while still enabling other channels for those who are disconnected by choice or necessity, to ensure inclusiveness

• Cross-border by default: actions should not create new barriers to the internal market

• Once-only principle: actions should require citizen / business data/information only if not yet in possession of an administration

• Inclusive by default: actions should enable all citizens and businesses to interact with the administration

• Privacy & data protection: all digital public services must be designed with full respect for the protection of personal data as a fundamental right

• Open & transparency by default: actions should be open for reuse or transparency

Piloting Open Government

eParticipation project clusters • Innovation projects funded under the CIP ICT Policy Support Programme and H2020 • Research projects funded under the 7th Framework Programme

ICT for innovative government and public services• Cloud of public services projects funded under the CIP ICT Policy Support Programme • Study on cloud and service oriented architectures for egovernment • Study on collaborative production in eGovernment

Piloting Consolidation Roll-Out Ecosystem

Users

TimeEarly Adopters Early Majority Late Majority

CEF

Innovators

2014 2020

From piloting … to production

eSENS Pilot

Digital Service Infrastructures

Building block DSIs

Sector-specific DSIs

MaintenanceTraining

Support

Stakeholder Management

Architecture

Software

Central Services

Specifications

Public services in Europe have embraced new technologies to varying degrees but more can be done to modernise public administration, achieve cross-border interoperability and facilitate easy interaction with citizens.

Digital Single Market Strategy for Europe

The Commission will present a new e-Government Action Plan 2016-2020

Policy Priorities - Pillars

Key digital enablers & facilitators

DIGITALISE

Modernising public

administration with ICT

CONNECT

Enabling cross-border mobility

with digital public services

ENGAGE

Facilitating participation in policy making

and co creation of services

eGovernment Action Plan 2016-2020

'…more can be done to modernise public administration, achieve cross-border interoperability and facilitate easy

interaction with citizens….' (DSM Communication)

Two dimensions for the identification and definition of actions:

• (i) one which serves to implement objectives agreed at EU-level, in order to implement EU legislation or to identify further areas where joint action is necessary to improve eGovernment services in the EU (i.e. mandatory requirements set down in EU law)

• (ii) another one which enables citizens and stakeholders to suggest actions to be taken by Member States or the Commission (i.e. actions that Member States commit to in a voluntary manner)

Actions

New eGovernment Action Plan: timeline

• Ideas for action can also be proposed, improved or voted on by stakeholders

• These will be evaluated against a set of transparent criteria (MS and EC)

• If selected, these will then be also reflected in one of the pillars or among the enablers

• Actions approved will be implemented by the European Commission and/or a number of Member States as well as by stakeholders

Further actions to be proposed by stakeholders

Stakeholder Consultation Platform with data

analytics tools

•Crowdsourcing ideas for concrete action and submission process•Use of evidence, statistics and data•Filtering and selection process•Monitoring and evaluating implementation of actions•Feedback mechanism and iterative processes

MS1

MS2

MS3

MS4

MSx

EC

FilteringRules

Actions

DATACertified

Monitoring

Envisaged stakeholder engagement platform

Pillar II.Pillar I. Pillar III.

Key digital enablers

• Collecting ideas for concrete action, submission process, voting

• Submit, modify and improve (co-create)• Voting on proposed ideas

• Use of evidence, statistics and data to visualise rationale, discover correlations, justify proposed actions

• Substantiating ideas with evidence collected from any source• Key Performance Indicators • Tools to visualise the relevant data, discover correlations

Functionalities I.

• Monitoring and evaluating implementation of actions using data and measurements / KPIs

• Mechanism to enable monitoring of implementation• Open and big data for real time results

• Feedback mechanism and iterative processes

• To improve the process iteratively • To fine-tune the actions

-> Community management (discussions, posts, blogs, etc.)

Functionalities II.

Stakeholder engagement platform

Read the Vision Paperhttps://ec.europa.eu/digital-agenda/en/ict-enabled-public-sector-innovation-through-open-government

H2020http://ec.europa.eu/research/horizon2020

Public Serviceshttp://ec.europa.eu/egovernment

Cnect-egovernment@ec.europa.eu

Thank you

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