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TEAM TOXINS AND CONFLICT
July 12 2016
EFFECTS OF ?
If left unchecked, team toxins create negative conflict
Prepare yourselfBe aware
WHAT ARE TEAM TOXINS?Stonewalling
Defensiveness
Blaming
Contempt
Harsh Start-up Bullying Domination Personal Attacks
Sarcasm Demeaning gossip Eye Rolling Undermining
Withdrawal Disengagement Avoidance
Not open to influence Refusal to take
responsibility Not supportive or safe
WHO ARE YOU?Group Activity
Write down your “Go-To” toxin on the provided name tags
Wear it proudly Everyone get up and introduce yourself
TOXINS ARE NORMALRemember…
Toxins are NORMAL!Toxins are never an excuse to tolerate
discrimination!Diagnose yourself, NOT others.
TEAM TOXIN ANTIDOTESStonewalling
Defensiveness
Blaming
Contempt
Curiosity Soft start up
Personal development and coaching
Emotional Intelligence Respectful
communication
Transparency Mediation Professional Coaching
Curiosity 2% Truth
TOXINS LEAD TO TOXINS – AND CONFLICTBlaming leads to DefensivenessBlaming leads to more Blame
Lots of toxic behaviors without intervention will lead to more toxins!
It will build into conflict
CAUSES OF TOXINS
FrustrationLack of power (real or perceived) Inability to affect changeLack of safety
NOW WHAT?
Work on yourself – personal mastery is a journeyLook inwardBe respectfulDoes your team have:
Working Agreements? Conflict Protocol?
QUESTIONS TO ASK – WORKING AGREEMENTS
Team working agreements: What can I be counted on for? When I assume you are stressed, how would you like
for me to ask you about it? How will I know you’re stuck?
QUESTIONS TO ASK – CONFLICT PROTOCOLConflict Protocol:
When conflict occurs, what behaviors do you want to model? Not model?
How do you want to hold each other accountable to the Team Working Agreements?
How do you want it to be when we’re in conflict? How will we surface conflict? What do you know about yourself in dealing with
conflict?
EXAMPLE CONFLICT PROTOCOLBehavior
24 hour rule: address “it” within a day or drop “it” Let go of old issues or stories or conflict Depersonalize conflict
Culture Respect each other and different perspectives Assume positive intent Use humor when it gets tough or heavy
CHALLENGE
Toxins lead to negative conflictBe aware – deal with it – prepare and practice
Working Agreements!Conflict Protocol!Hold one another accountable
THANK YOU FOR ATTENDING!