MOBILE GUEST SERVICES : GUEST CHOICES AND SERVICES INNOVATIONS

Mobile Guest Service Definition: It is the interaction between a guest and a Brand (or Hotel) through a mobile app. It enables the guest or consumer to better communicate with the brand in order to get a service or to solve an issue (for i.e to order a coffee in your room via your mobile app instead of calling the bar from your room).

Mobile Guest Services

Mobile Guest Services : Comparison between 2 alternative stay brands

Air BnB2008

One Fine Stay2009

Cashless Payment Mobile notification (contacts of the host) GPS coordinates Mobile booking

Cashless Payment Mobile notification (contacts, address,hour of arrival)GPS coordinates Mobile booking

+ Mobile concierge + Keyless entry (Sherlock) (2013)

Air Bnb Mobile App

Air BnB development of App

One Fine Stay : Mobile App

One fine Stay : Keyless Entry

Explanation of Sherlock for One fine Stay