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Therefore Consultancy and Services Pvt. Ltd. BFA Analysis Report Auto Mobile Sector 4 Wheeler A Special Study By: 1 st to 15 th Nov’14

4 Wheelers Banificial Factual Adverse Report

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Page 1: 4 Wheelers Banificial Factual Adverse Report

Therefore Consultancy and Services Pvt. Ltd.

BFA Analysis Report Auto Mobile Sector

4 Wheeler

A Special Study By:

1st to 15th Nov’14

Page 2: 4 Wheelers Banificial Factual Adverse Report

BFA REPORT What is been spoken…

Beneficial Factual Adverse

Page 3: 4 Wheelers Banificial Factual Adverse Report

4 Wheeler Industries Snapshot

Total Alerts

7169

News Portal

770

73 582 115

Auto Mobile Review Sites

630

95 442 93

Business Portal

227

15 176 36

Corporate Sites

115

86 29 0

Blogging Portal

68

3 64 1

Beneficial | Factual | Adverse Period: 1st to 15th Nov’14 Source: TC&S

Page 4: 4 Wheelers Banificial Factual Adverse Report

BFA Share

Beneficial | Factual | Adverse Period: 1st to 15th Nov’14 Source: TC&S

41

20

6

22

23

12 29

15

22

55

35 4

Beneficial

Honda Skoda Datsun Nissan

Toyota Hyundai Renault Ford India

Volkswagen Tata Motors Maruti Suzuki Mahindra & Mahindra

115

54 28

106

172

76

93 96

73

231

293

26

Factual

14 10

47

29

23

16 9 16

5

46

61

Adverse

Page 5: 4 Wheelers Banificial Factual Adverse Report

Share Of Content 177

131

100 82 85 82

68

42 58 61 52

12

212 201

118

88 72

49 59 62

42 23 29

18

0

50

100

150

200

250

MarutiSuzuki

Tata Motors Toyota Honda Nissan Renault Ford India Hyundai Volkswagen Skoda Datsun Mahindra &Mahindra

Brand Wise

195

425

88 114 32 21 23 13 15 14 4 3 2 1

575

205 139

1 36 4 0 9 0 0 3 1 0 0 0

100200300400500600700

Genre Wise Web News

Period: 1st to 15th Nov’14 Source: TC&S

Page 6: 4 Wheelers Banificial Factual Adverse Report

Top 5 Brands Genre Share

0

100

200

300

400

500

600

Nissan

Honda

Toyota

Tata Motors

Maruti Suzuki

Period: 1st to 15th Nov’14 Source: TC&S

Page 7: 4 Wheelers Banificial Factual Adverse Report

Coverage Index

Period: 1st to 15th Nov’14 Source: TC&S

Brand Total Points Coverage

Index

Tata Motors 109 7.79

Maruti Suzuki 69 4.93

Nissan 55 3.93

Volkswagen 53 3.79

Toyota 49 3.50

Honda 47 3.36

Renault 38 2.71

Skoda 35 2.50

Ford India 35 2.50

Hyundai 33 2.36

Datsun 22 1.57

Mahindra & Mahindra 19 1.36

Genre were used

Blogging portal

Business Portal

Complaints site

Corporate Site

Discussion Forum

E-Commerce site

Magazine Site

News portal

Online Brokerage

Other website

Press Release

Review site

Social Bkmrktng

Transport Portal

Page 8: 4 Wheelers Banificial Factual Adverse Report

Brand Wise BFA Share

35

55

23

41

22 29

15 12 22 20

6 4

293

231

172

115 106

93 96

76 73

54

28 26

61

46

23 14

29

9 16 16

5 10

47

0 0

50

100

150

200

250

300

350

Maruti Suzuki Tata Motors Toyota Honda Nissan Renault Ford India Hyundai Volkswagen Skoda Datsun Mahindra &MahindraBenificial Factual Adverse

Brand BFA

Visibility Index Maruti Suzuki 206

Tata Motors 194

Toyota 149

Honda 128

Nissan 70

Renault 104

Ford India 79

Hyundai 56

Volkswagen 85

Skoda 54

Datsun -60

Mahindra & Mahindra 30

BFA Visibility Index :-Factual + Beneficial-(2) Adverse Period: 1st to 15th Nov’14 Source: TC&S

Page 9: 4 Wheelers Banificial Factual Adverse Report

Top 10 Genre Wise BFA Share

73 95

15

86

3 2 0 6 0 1

582

442

176

29

64

20 0

14 15 13

115 93

36

0 1 3 23

2 0 0 0

100

200

300

400

500

600

700

News portal Review site Business Portal Corporate Site Bloging portal Discussionforum

Complaints site Other website Transport Portal Social Bkmrktng

Benificial Factual AdverseSite Genre

BFA Visibility Indexing

News portal 540

Review site 444

Business Portal 155

Corporate Site 115

Blogging portal 66

Discussion forum 19

Complaints site -23

Other website 18

Transport Portal 15

Social bookmarketing 14

BFA Visibility Index :-Factual + Beneficial-(2) Adverse Period: 1st to 15th Nov’14 Source: TC&S

Page 10: 4 Wheelers Banificial Factual Adverse Report

Brand Wise Shared & Exclusive

305

292

193

152

133 122

117

90 93

81

42

28

84

40

25 18

24

9 10 14 7 3

39

2

0

50

100

150

200

250

300

350

Maruti Suzuki Tata Motors Toyota Honda Nissan Renault Ford India Hyundai Volkswagen Skoda Datsun Mahindra &Mahindra

Exclusive Shared

Period: 1st to 15th Nov’14 Source: TC&S

Page 11: 4 Wheelers Banificial Factual Adverse Report

Genre Wise Shared & Exclusive 662

522

197

109

55 23 23 20 15 9 6 4 2 1

108 108

30 6 13 2 0 2 0 5 1 0 0 0

0

100

200

300

400

500

600

700

Exclusive Shared

Period: 1st to 15th Nov’14 Source: TC&S

Page 12: 4 Wheelers Banificial Factual Adverse Report

Adverse Share 115

93

36 23

3 2 2 1 1

0

20

40

60

80

100

120

140

News portal Review site Business Portal Complaints site Discussion forum E-Commerce site Other website Bloging portal Online Broakrage

Genre Wise Share

43

14 13 12 8 8 8 6 6 6

05

101520253035404550

Source Wise Share

Period: 1st to 15th Nov’14 Source: TC&S

Page 13: 4 Wheelers Banificial Factual Adverse Report

Beneficial Share 95

86

73

15 6 3 3 2 1

0

20

40

60

80

100

Review site Corporate Site News portal Business Portal Other website Bloging portal E-Commerce site Discussion forum Social Bkmrktng

Genre Wise Share

35

21

14 12 11

8 7 6 6 6

0

5

10

15

20

25

30

35

40

Source Wise Share

Period: 1st to 15th Nov’14 Source: TC&S

Page 14: 4 Wheelers Banificial Factual Adverse Report
Page 15: 4 Wheelers Banificial Factual Adverse Report

Tata Motors Report Snap Shot

Tata Motors - vehicle-condition unsatisfactory-replacement request

after spending 5Lakhs rupees, and getting such a vehicle, we are not all satisfied. Iam also not satisfied with dealer's agreement that future problem will be solved by them. I want if to be solved now. my vehicle is still in your workshop. The payment of 1st installment(Canara Bank) Rs.8000/- has become due. Since I am not able to run the vehicle Idid not get even a Rupee as return. So I need to be compensated by Tata Motor by replacement of the vehicle and loss of revenue incurred by me owing to no fault of .

Tata Motors zest xms - radiator fan not working

I have purchased tata zest xms on 12th of oct'14. At the time of delivery i have complained about the leakage of coolant. However, they said all is ok. Today coolant leakage again arise then i contacted autovikas service centre dwarka after checking the car they said the radiator fan is not working since 1km of the car. Also they dont have a new one to replace. This is really a shocking news for me that my new brand car who rans only 210 km are in service centre. Name Rajnesh yadav ph 9711465884

Adverse Response Upon reaching the scene,i called the shreeji motors & insurance, they then took the car and it has not been repaired so far - only lame excuses that they are waiting for the companies approval. They have not provided a service car and so am very inconvenienced and frustrated, so am complaining.

Tata nano caught fire while parked, has not been repaired After the companies announced price increases in the range of 1-2 per cent, stocks of auto majors Tata Motors and Mahindra & Mahindra rose up to 3 Per cent, citing higher input costs. Tata Motors climbed by 2.83 per cent to Rs. 536.50, while Mahindra & Mahindra gained 1.13 per cent to Rs 1,275 on the BSE.

The Honda Amaze finished fourth, moving a position down with the Tata Zest coming in third by a marginal difference and the Hyundai Xcent maintaining the second position. The Maruti DZire continues to rule the segment by a huge margin.

Beneficial Response

"The move to collaborate with NSDC is to create employment opportunities for educated youth of the country by providing them with skillful practical knowledge of vehicle operations and service," said Ravindra Pisharody, executive director (commercial vehicle), Tata Motors.

Period: 1st to 15th Nov’14 Source: TC&S

Page 16: 4 Wheelers Banificial Factual Adverse Report

Beneficial Posts Date Source URL

4-Nov hindustantimes.com

http://www.hindustantimes.com/autos/htauto-topstories/tata-to-introduce-refreshed-safari-storme-in-mid-2015/article1-1282016.aspx

6-Nov m.economictimes.com

http://m.economictimes.com/wealth/loan-centre/auto-loans/auto-loans-

news/idbi-bank-ties-up-with-tata-motors-to-provide-auto-finance/articleshow/5296964.cms

6-Nov in.news.yahoo.com

https://in.news.yahoo.com/tata-motors-nsdc-train-students-automotive-skills-110404678--finance.html

7-Nov timesofindia.indiatimes.com

http://timesofindia.indiatimes.com/business/india-business/Automotive-sector-gets-a-major-push-on-Skill-Development/articleshow/45068672.cms

8-Nov news.oneindia.in

http://news.oneindia.in/sports/tsd-rally-chidananda-sujith-duo-aims-5th-win-a-row-bhubaneshwar-1555884.html

9-Nov news.oneindia.in

http://news.oneindia.in/sports/tsd-rally-tata-motors-claim-top-three-places-bhubaneshwar-1556686.html

12-Nov zeenews.india.com

http://zeenews.india.com/business/automobiles/auto-news/mahindra-tata-motors-up-prices-to-offset-rising-input-costs_111699.html

13-Nov bignewslive.in

http://www.bignewslive.in/mm-tata-shares-get-post-price-rise/

Period: 1st to 15th Nov’14 Source: TC&S

Page 17: 4 Wheelers Banificial Factual Adverse Report

Factual Posts Date Source URL

3-Nov forum.punjabijunktion.co.in http://forum.punjabijunktion.co.in/f21/spied-tata-bolt-prepares-take-

maruti-swift-facelift-530193/

3-Nov forum.punjabijunktion.co.in http://forum.punjabijunktion.co.in/f21/spied-tata-bolt-prepares-take-

maruti-swift-facelift-530193/

9-Nov jharkhandnews.com http://www.jharkhandnews.com/tata-motors-nsdc-to-train-students-in-

automotive-skills/

9-Nov en.newsview.in http://en.newsview.in/sports/12439

10-Nov timesofindia.indiatimes.com http://timesofindia.indiatimes.com/city/pune/PCMC-to-roll-out-cycle-day-

on-Sundays/articleshow/45092378.cms

13-Nov newsnation.in http://www.newsnation.in/article/60841-jaguar-land-rover-union-reject-

offer-pay-pension.html

14-Nov in.news.yahoo.com https://in.news.yahoo.com/jaguar-land-rover-uk-staff-reject-pay-deal-

131940863--finance.html

14-Nov m.newshunt.com http://m.newshunt.com/india/malayalam-newspapers/asianet-

news/youtube-asianet/test-drive-tata-zest-smart-drive-12th-nov-2014_33528250/c-in-l-malayalam-n-asianene-ncat-youtubeasianet

Period: 1st to 15th Nov’14 Source: TC&S

Page 18: 4 Wheelers Banificial Factual Adverse Report

Adverse Posts Date Source URL

6-Nov consumercomplaints.in http://www.consumercomplaints.in/tata-motors-vehicle-condition-

unsatisfactory-replacement-request-c963605

8-Nov consumercomplaints.in http://www.consumercomplaints.in/tata-motors-zest-xms-radiator-

fan-not-workingg-c964645

11-Nov forum.autocarindia.com http://forum.autocarindia.com/index.php?/topic/10789-perfect-

time-for-tata-aria-to-sort-out-niggles/

11-Nov latestnews-headlines.com http://www.latestnews-headlines.com/nifty-holds-8300-amid-

pressure-tata-motors-lt-ongc-drag/

13-Nov grahakseva.com http://www.grahakseva.com/complaints/222294/tata-nano-caught-

fire-while-parked-has-not-been-repaired

14-Nov zeenews.india.com http://zeenews.india.com/business/automobiles/auto-news/tata-

motors-profit-falls-after-domestic-sales-drop_111937.html

15-Nov m.economictimes.com http://m.economictimes.com/markets/stocks/earnings/tata-motors-

says-profit-falls-after-domestic-sales-drop/articleshow/45147626.cms

Period: 1st to 15th Nov’14 Source: TC&S

Page 19: 4 Wheelers Banificial Factual Adverse Report

Tata Motors Genre Wise Share

46 14%

55 16%

231 70%

Tonality

Adverse Beneficial Factual

201 61%

131 39% TATA

BFA Share

News Web

14 12 12

7 6

0

5

10

15

Newsportal

Reviewsite

Corporatesite

Businessportal

Otherwebsite

Top 5 Beneficial Genre 19

17

3 2 2

0

5

10

15

20

News portal BusinessPortal

Complaintssite

Review site E-Commercesite

Top 5 Adverse Genre

117

41 25

9 3

0

40

80

120

160

Newsportal

BusinessPortal

Reviewsite

Otherwebsite

BlogingPortal

Top 5 News Genre 38

27 21

13 12

0

40

Reviewsite

BusinessPortal

Newsportal

Otherwebsite

CorporateSite

Top 5 Web Genre

Period: 1st to 15th Nov’14 Source: TC&S

Page 20: 4 Wheelers Banificial Factual Adverse Report

Genre Wise Alert Share

63

6

68

3 13

3 7 1

138

2 22

0 1 5

0

40

80

120

160

Tata Motors

68

227

23 115

25 7 1

770

2 22 4

630

14 15 0

100200300400500600700800900

Overall

Period: 1st to 15th Nov’14 Source: TC&S

Page 21: 4 Wheelers Banificial Factual Adverse Report
Page 22: 4 Wheelers Banificial Factual Adverse Report

Honda Report Snap Shot

Honda Cars India's production issues have been in the news for quite sometime now. Considering those issues and the long waiting periods that followed in its wake, it came as no surprise whenHonda Citylost its position to theMaruti Suzuki Ciazin October, 2014 sales. In August, 2014, the company had temporarily suspended the production of City to shift its manufacturing to the Rajasthan based facility from the Greater Noida plant in order to meet the rising demand for the Mobilio MPV.

I Had Booked Honda Mobilio (Titanium Grey In Colour And Diesel Version) In July 2014.Our Booking Is As Earliest In Satara That Is 4Th Number Booking.Still I Have Not Received The Car. Dealer In Satara Told Us That Petrol Version Come Wrongly And U Have To Wait For One And Half Month More. Im Really Fed Up Of Enquiring About Mobilio Delivery As My Receipt No.Is Br/Str/14-15/040024. My Booking Amount Of Rs.51, 000/- Is With U. Im Not Satisfied With Your Service. Im Really Thinking Of Switching To Other Car And Cancelling Our Deal. Im Just Waiting For Your Reply.

Police today claims to have arrested two alleged liquor smugglers and seized 35 cartons of liquor from their possession in Noida's Sector 39 area. The two men, who were travelling in a car laden with illicit liquor, were arrested when the police stopped the vehicle at a check post last night near Hajipur underpass, they said. The accused were identified as Braj Mohan and Bittu, both residents of Faridabad. Their Honda City was seized along with the 35 cartons of illicit liquor, they added.

Adverse Response

One of the most popular cars Honda sells in India is the Amaze sedan and the company wants to cash in on it’s success further by launching the CNG equipped Honda Amaze CNG. The natural gas propelled Amaze will be launched soon maybe by the end of the year at a premium of around Rs. 30,000-50,000 over the standard petrol version. High fuel efficiency and low running costs will be it’s trump cards.

Honda Cars India today reported 18.08 per cent increase in domestic sales at 13,242 units in October. The company sold 11,214 units in October 2013, Honda Cars India Ltd (HCIL) said in a statement. Last month, the company sold 1,584 units of small car Brio, 3,482 units of compact

sedan Amaze, 2,985 units of Mobilio and 5,120 units of the mid-sized sedan City.

Japanese automobile giant Honda has taken India by storm with its new products. Vehicles like City, Brio, Amaze and Mobilio have an instant hit with customers. The manufacturer had recently begun its ‘Honda Amaze Longest Drive Through Amazing India'. Now it has been confirmed that Honda Cars India have secured a Guinness World Record. They have won a record for the longest journey by a car in a single country. Honda's family sedan Amaze has travelled across 400 towns accomplishing 23,800 kilometres across India.

Beneficial Response

Period: 1st to 15th Nov’14 Source: TC&S

Page 23: 4 Wheelers Banificial Factual Adverse Report

Beneficial Posts Date Source URL

1-Nov rushlane.com http://www.rushlane.com/honda-city-hybrid-12135201.html

1-Nov rushlane.com http://www.rushlane.com/honda-city-hybrid-12135201.html

2-Nov rushlane.com http://www.rushlane.com/maruti-ciaz-beats-honda-city-

12135237.html

3-Nov msn.com http://www.msn.com/en-in/money/stockdetails/financials/fi-

138.1.HCIL.NSE

7-Nov rushlane.com http://www.rushlane.com/top-10-cars-october-2014-12135652.html

11-Nov drivespark.com http://www.drivespark.com/four-wheelers/honda-amaze-drives-

into-guinness-world-records-008880.html

13-Nov drivespark.com http://www.drivespark.com/four-wheelers/2014/honda-amaze-

defeated-in-october-by-tata-zest-008901.html

13-Nov thehindubusinessline.com http://www.thehindubusinessline.com/companies/honda-cars-to-

expand-dealership-network/article6594208.ece

Period: 1st to 15th Nov’14 Source: TC&S

Page 24: 4 Wheelers Banificial Factual Adverse Report

Factual Posts Date Source URL

1-Nov motoroids.com http://www.motoroids.com/news/honda-cars-india-registers-18-

sales-growth-october-2014/

2-Nov theautomotiveindia.com http://www.theautomotiveindia.com/forums/indian-auto-

news/14701-2014-honda-city-first-look-page-12-a-106.html

4-Nov ibtimes.co.in http://www.ibtimes.co.in/honda-cars-india-ltd-october-sales-by-18-

613047

5-Nov autoportal.com http://autoportal.com/videos/comparison-honda-city-vs-maruti-

suzuki-ciaz-autoportal-7479.html

8-Nov brunchnews.com http://www.brunchnews.com/team-bhp/auto/honda-ramps-ups-

city-production-to-take-on-maruti-ciaz-1977019

9-Nov team-bhp.com http://www.team-bhp.com/forum/official-new-car-reviews/134501-

honda-amaze-official-review-157.html

12-Nov ibtimes.co.in http://www.ibtimes.co.in/next-gen-2016-toyota-innova-led-drls-spied-testing-expected-launch-feature-price-details-video-613683

14-Nov business-standard.com http://www.business-standard.com/article/news-cd/honda-cars-

india-inaugurates-its-200th-dealership-114111301950_1.html

Period: 1st to 15th Nov’14 Source: TC&S

Page 25: 4 Wheelers Banificial Factual Adverse Report

Adverse Posts Date Source URL

3-Nov afaqs.com http://www.afaqs.com/news/story/42352_ASCI-upholds-84-out-of-

95-Complaints-in-August

3-Nov afaqs.com http://www.afaqs.com/news/story/42352_ASCI-upholds-84-out-of-

95-Complaints-in-August

4-Nov team-bhp.com http://www.team-bhp.com/forum/indian-car-scene/157091-honda-city-4th-gen-niggles-compilation-honda-cars-niggle-free-anymore-

9.html

5-Nov business-standard.com http://www.business-standard.com/article/pti-stories/police-arrests-

two-liquor-smugglers-114110401026_1.html

10-Nov consumercomplaints.in http://www.consumercomplaints.in/honda-cars-india-ltd-not-

delivering-vehicle-even-after-paying-all-money-c965803

11-Nov complaintsaboutbusiness.in http://www.complaintsaboutbusiness.in/shopit4me-fake-honda-

mobilio-car-contest/

15-Nov business-standard.com http://www.business-standard.com/article/pti-stories/ford-expands-

air-bag-recall-after-malaysian-death-114111500078_1.html

Period: 1st to 15th Nov’14 Source: TC&S

Page 26: 4 Wheelers Banificial Factual Adverse Report

Honda Genre Wise Share

14 8%

41 24%

115 68%

Tonality

Adverse Benificial Factual

88 52%

82 48%

Honda BFA Share

News Web

21

16

2 2 0

0

5

10

15

20

25

Reviewsite

Newsportal

BusinessPortal

CorporateSite

SocialBkmrktng

Top 5 Beneficial Genre

6

5

3

0 0 01234567

Newsportal

Review siteComplaintssite

BusinessPortal

TransportPortal

Top 5 Adverse Genre

47

27

13 1 0

0

40

80

Newsportal

Reviewsite

BusinessPortal

Blogingportal

Discussionforum

Top 5 News Genre

55

14 3 3 2

0

40

80

Review site Newsportal

Blogingportal

Complaintssite

SocialBkmrktng

Top 5 Web Genre

Period: 1st to 15th Nov’14 Source: TC&S

Page 27: 4 Wheelers Banificial Factual Adverse Report

Genre Wise Alert Share 82

4 13

3 2 2

61

2 1 0

40

80

120

Review site Bloging portal Business Portal Complaints site Corporate Site Discussion forum News portal Social Bkmrktng Transport Portal

Honda

68

227

23 115

25 7 1

770

2 22 4

630

14 15 0

100200300400500600700800900

Blogingportal

BusinessPortal

Complaintssite

CorporateSite

Discussionforum

E-Commercesite

MagazineSite

News portal OnlineBroakrage

Otherwebsite

Press Release Review site SocialBkmrktng

TransportPortal

Overall

Period: 1st to 15th Nov’14 Source: TC&S

Page 28: 4 Wheelers Banificial Factual Adverse Report
Page 29: 4 Wheelers Banificial Factual Adverse Report

Skoda Report Snap Shot

,Dr Ajai Agarwal bought a car from Channel Motors, Haldwani on the eve of Independence day when Scoda launched a offer for the car stating a free 5 year warranty etc. The day we went to see the car, a final price of 8,85,000 on road including registration of Bareilly (our hometown), insurance and the independance day offer deal was told. Kanishk Khanna (Owner of Channel motors) sent a car directly and parked at our gate. Taking it as a nice gesture we accepted buyin Scoda without a second thought and paid him 7,35,000 via cheque on

Even Skoda'S Founder Had Spare Parts Problem...May Be Its A Curse On The Company The Origins Of What Became Škoda Auto Go Back To The Early 1890S When, Like Many Long-Established Car Manufacturers, A Company Started Manufacturing Bicycles. In 1894, 26-Year-Old Václav Klement, Who Was A Bookseller In Mladá Boleslav, Bohemia (Today'S Czech Republic, Then Part Of Austria-Hungary), Was Unable To Obtain Spare Parts To Repair His German Bicycle.

He bought a Skoda Octavia DSG Diesel a few weeks backs. His car had 800 kms at the time of this incident. The Curtain Airbags (of the left side) opened without any collision or accident (speed of 40 - 50 kph). The front passenger door deformed slightly from the bottom, while the rear door deformed from the top. The protective plates (under the car) unbolted automatically. He checked under the car; not even a scratch on the protective plates, but they still opened up?

Adverse Response Skoda has launched an all wheel drive version of the popular Octavia sedan for European markets. Unlike India, the Skoda Octavia is available in sedan and estate body-styles in European markets. The new version, badged as the Octavia 4×4, joins the list of the European Octavia range that includes normal sedan, estate car, AWD estate (Scout), vRS sedan and vRS estate. Performance is brisk, too, with a claimed 0-100 km/h time of 7.4 seconds and top speed of 229 km/h

The Four Wheel Drive system in Octavia Combi 4×4 is copy pasted in sedan model. It is a fifth-generation Haldex clutch based All Wheel Drive technology, equipped with an electronic differential lock (EDL) as standard. The system is wired to deliver torque primarily to front axle in regular driving conditions with light load. When demanded, power is directed to rear wheels within fractions of a second. Skoda claims that activation of 4×4 happens so quickly that traction loss is not a possibility.

Skoda Auto has indicated that its future models will have more spacious interiors. he company has stated that the next-generation Superb will have a longer wheelbase than the Volkswagen Passat. The increased wheelbase should translate to improved legroom. The flagship sedan will remain less than 5 metres in length and is expected to be unveiled in less than six months from now. It will slot at the top of Skoda's sedan range and is the longest car in the company's line-up. The Octavia is 4.6 metres long, while the Rapid measures 4.3 metres in length and the Fabia, 4 metres. The Yeti crossover, which stands 4.2 metres long, is also likely to gain 10 cm, which will improve interior and boot space.

Beneficial Response

Period: 1st to 15th Nov’14 Source: TC&S

Page 30: 4 Wheelers Banificial Factual Adverse Report

Beneficial Posts Date Source URL

1-Nov skoda-auto.co.in http://www.skoda-

auto.co.in/models/superb/Gallery/Pages/Images.aspx

5-Nov skoda-auto.co.in http://www.skoda-auto.co.in/models/rapid/features

5-Nov team-bhp.com http://www.team-bhp.com/news/future-skoda-cars-get-roomier-

interiors

6-Nov rujhaan.com http://www.rujhaan.com/topic/Skoda-Octavia.html

7-Nov team-bhp.com http://www.team-bhp.com/forum/test-drives-initial-ownership-

reports/156153-our-skoda-octavia-1-8-tsi-were-we-simply-clever-5.html

10-Nov samachar.com http://www.samachar.com/VOLKSWAGEN-Skoda-Auto-October-

deliveries-grow-by-86-olkuKSheaah.html

13-Nov omsi.in http://omsi.in/shop/coniza-dsr-4030-tablet-10-tablet-skoda-

healthcare-p-ltd/

Period: 1st to 15th Nov’14 Source: TC&S

Page 31: 4 Wheelers Banificial Factual Adverse Report

Factual Posts Date Source URL

1-Nov motoroids.com http://www.motoroids.com/news/skoda-continues-to-have-a-successful-2014-as-sales-and-operating-profits-rise-globally/

2-Nov skoda-auto.co.in http://www.skoda-auto.co.in/models/yeti/test-drive

4-Nov economictimes.indiatimes.com http://economictimes.indiatimes.com/news/international/business/v

olkswagen-to-halt-car-production-in-russia-this-week-citing-a-volatile-rouble/articleshow/45024045.cms

5-Nov indianexpress.com http://indianexpress.com/article/auto-travel/cars/skoda-octavia-4x4-

launched-in-europe/

6-Nov skoda-auto.co.in http://www.skoda-auto.co.in/price/prices

13-Nov snn.co.in http://snn.co.in/auto/1004-global-auto-companies-like-volkswagen-

skoda-hire-indian-design-firms-to-develop-cost-effective-vehicles.html

14-Nov indiatransportportal.com http://indiatransportportal.com/skoda-auto-to-re-launch-fabia-new-

7-seater-suv-in-the-offing-26533

15-Nov indianautosblog.com http://indianautosblog.com/2014/11/next-gen-skoda-superb-unveil-

156925

Period: 1st to 15th Nov’14 Source: TC&S

Page 32: 4 Wheelers Banificial Factual Adverse Report

Adverse Posts Date Source URL

1-Nov team-bhp.com http://www.team-bhp.com/forum/technical-stuff/157158-brand-

new-skoda-octavia-curtain-airbags-deploy-without-impact-accident.html

1-Nov team-bhp.com http://www.team-bhp.com/forum/technical-stuff/157158-brand-

new-skoda-octavia-curtain-airbags-deploy-without-impact-accident.html

9-Nov gearheads.in http://gearheads.in/showthread.php?9546-Another-Skoda-horror-

story!!!&p=480364

9-Nov team-bhp.com http://www.team-bhp.com/forum/technical-stuff/157158-brand-

new-skoda-octavia-curtain-airbags-deploy-without-impact-accident-3.html

9-Nov team-bhp.com http://www.team-bhp.com/forum/technical-stuff/157158-brand-

new-skoda-octavia-curtain-airbags-deploy-without-impact-accident-3.html

10-Nov consumercourtforum.in http://www.consumercourtforum.in/f61/skoda-channel-motors-

haldwani-harrasment-99018/

11-Nov team-bhp.com http://www.team-bhp.com/forum/technical-stuff/157158-brand-

new-skoda-octavia-curtain-airbags-deploy-without-impact-accident-4.html

Period: 1st to 15th Nov’14 Source: TC&S

Page 33: 4 Wheelers Banificial Factual Adverse Report

Skoda Genre Wise Share

10 12%

20 24%

54 64%

Tonality

Adverse Benificial Factual

23 27%

61 73%

Skoda BFA Share

News Web

15

3 2 0 0

0

5

10

15

20

Corporatesite

Review site News portal Businessportal

Complaintssite

Top 5 Beneficial Genre

8

1 1 0 0

0

2

4

6

8

10

Review site Discussionforum

Complaintssite

TransportPortal

News portal

Top 5 Adverse Genre

11 10

2 0 0 0

40

Newsportal

Review site Blogingportal

Complaintssite

Businessportal

Top 5 News Genre

26

17

8 3 3

0

40

Corporatesite

Review site Newsportal

Businessportal

Discussionforum

Top 5 Web Genre

Period: 1st to 15th Nov’14 Source: TC&S

Page 34: 4 Wheelers Banificial Factual Adverse Report

Genre Wise Alert Share

4 3 1

26

3

19

27

1

0

10

20

30

Bloging portal Business portal Complaints site Corporate site Discussion forum News portal Review site Transport Portal

Skoda

68

227

23 115

25 7 1

770

2 22 4

630

14 15 0

100200300400500600700800900

Blogingportal

BusinessPortal

Complaintssite

CorporateSite

Discussionforum

E-Commercesite

MagazineSite

News portal OnlineBroakrage

Otherwebsite

Press Release Review site SocialBkmrktng

TransportPortal

Overall

Period: 1st to 15th Nov’14 Source: TC&S

Page 35: 4 Wheelers Banificial Factual Adverse Report
Page 36: 4 Wheelers Banificial Factual Adverse Report

Datsun Report Snap Shot

In a setback to Nissan Motors, consumer safety testing body Global NC has asked the Japanese car maker to withdraw its compact car Datsun GO from the Indian market saying it was "sub-standard". Datsun GO, which was launched in the country last year, had failed crash test results recently conducted by the Global New Car Assessment Programme (NC ). It had failed on critical safety count. In a letter to Nissan chairman and CEO, Global NC chairman Max Mosley urged for an "urgent withdrawal of the Datsun Go from the Indian and related markets".

As per the results of the Global NCAP crash tests that were revealed a few days ago, the Nissan Datsun Go is a sub-standard car where safety is concerned. The latest car model from the Japanese car maker Nissan for the Indian car market, the Datsun Go has received...

Adverse Response

Datsun GO doesn’t just look modern, it’s modern to the core – filled with advanced thinking usually found on more expensive cars. Keeping your smartphone front-and-center and connected, the Datsun GO makes sure access to all your apps, music and phone calls are a snap.

The 5 door Datson Go hatchback is powered by a 1.2 litre, 3-cylinder petrol engine. The fairly powered engine is mated to a 5 speed manual gearbox and delivers a fuel efficiency of around 20.6 kmpl.

Beneficial Response

Period: 1st to 15th Nov’14 Source: TC&S

Page 37: 4 Wheelers Banificial Factual Adverse Report

Beneficial Posts Date Source URL

4-Nov tribuneindia.com http://www.tribuneindia.com/2014/20141104/biz.htm

4-Nov tribuneindia.com http://www.tribuneindia.com/2014/20141104/biz.htm

5-Nov planetauto.in http://planetauto.in/petalnissan/datsungo.html

5-Nov tribuneindia.com http://www.tribuneindia.com/2014/20141104/biz.htm

5-Nov datsun.co.in https://www.datsun.co.in/vehicles/new-vehicles/go-2014.html

5-Nov datsun.co.in https://www.datsun.co.in/vehicles/new-vehicles/go-2014.html

Period: 1st to 15th Nov’14 Source: TC&S

Page 38: 4 Wheelers Banificial Factual Adverse Report

Factual Posts Date Source URL

1-Nov daily.bhaskar.com http://daily.bhaskar.com/news/HW-maruti-alto-k10-gets-a-major-

overhaul-available-on-advance-booking-4791829-NOR.html

3-Nov rushlane.com http://www.rushlane.com/maruti-alto-k10-specs-compare-

12135291.html

4-Nov indianautosblog.com http://indianautosblog.com/2014/11/new-maruti-alto-k10-hyundai-

eon-datsun-go-comparo-154068

6-Nov datsun.co.in https://www.datsun.co.in/faqs.html

9-Nov indianautosblog.com

http://indianautosblog.com/2014/11/2015-mercedes-c-class-datsun-go-rolls-royce-ghost-series-ii-2015-audi-q3-mitsubishi-pajero-sport-

facelift-156252?utm_source=feedburner&utm_medium=feed&utm_campai

gn=Feed%3A+IndianAutosBlog+(Indian+Autos+blog)

10-Nov thehindu.com http://www.thehindu.com/business/Industry/driving-for-safe-

future/article6580845.ece

13-Nov thehindubusinessline.com http://www.thehindubusinessline.com/features/smartbuy/automobi

les/making-sense-of-the-ncap-brouhaha/article6595483.ece?homepage=true&theme=true

Period: 1st to 15th Nov’14 Source: TC&S

Page 39: 4 Wheelers Banificial Factual Adverse Report

Adverse Posts Date Source URL

3-Nov motorbeam.com http://www.motorbeam.com/cars/maruti-swift/maruti-swift-datsun-

go-fail-ncap-crash-tests-get-0-stars/

4-Nov drivespark.com http://www.drivespark.com/four-wheelers/2014/swift-and-datsun-

go-fail-global-ncap-crash-test-008810.html

5-Nov team-bhp.com http://www.team-bhp.com/forum/indian-car-scene/157204-maruti-

swift-datsun-go-fail-global-ncap-tests-too-8.html

6-Nov rujhaan.com http://www.rujhaan.com/topic/Datsun-GO.html

7-Nov team-bhp.com http://www.team-bhp.com/forum/indian-car-scene/157357-global-

ncap-asks-withdrawal-datsun-go-india.html

8-Nov dreamnfun.com http://dreamnfun.com/showthread.php?tid=8793

14-Nov topic.ibnlive.in.com http://topic.ibnlive.in.com/sagarika-ghose/videos/junkyard-turbo-

swap-chevypowered-1971-datsun-240z-autocross-thrash-roadkill-ep-26-WcjC00J8FaM-395888.html

Period: 1st to 15th Nov’14 Source: TC&S

Page 40: 4 Wheelers Banificial Factual Adverse Report

Datsun Genre Wise Share

47 58%

6 7%

28 35%

Tonality

Adverse Benificial Factual

29 36%

52 64%

Datsun BFA Share

News Web

3

2

1

0 0 0

1

2

3

4

News portal CorporateSite

Review site BusinessPortal

Blogingportal

Top 5 Beneficial Genre

32

14

1 0 0 05

101520253035

Review site News portal Discussionforum

BusinessPortal

Blogingportal

Top 5 Adverse Genre

20

4 4 1 0

0

40

Newsportal

Review site Blogingportal

BusinessPortal

Discussionforum

Top 5 News Genre 37

8 3 3 1

0

40

Review site Newsportal

Discussionforum

CorporateSite

Blogingportal

Top 5 Web Genre

Period: 1st to 15th Nov’14 Source: TC&S

Page 41: 4 Wheelers Banificial Factual Adverse Report

Genre Wise Alert Share

5 1 3 3

28

41

0

10

20

30

40

50

Bloging portal Business Portal Corporate Site Discussion forum News portal Review site

Datsun

68

227

23 115

25 7 1

770

2 22 4

630

14 15 0

100200300400500600700800900

Blogingportal

BusinessPortal

Complaintssite

CorporateSite

Discussionforum

E-Commercesite

MagazineSite

News portal OnlineBroakrage

Otherwebsite

Press Release Review site SocialBkmrktng

TransportPortal

Overall

Period: 1st to 15th Nov’14 Source: TC&S

Page 42: 4 Wheelers Banificial Factual Adverse Report
Page 43: 4 Wheelers Banificial Factual Adverse Report

Nissan Report Snap Shot

My Terrano had a manufacturing defect due to which it would slow down after couple of seconds of accelerating. The service centre guys took 12 days to get this fixed and I got my car back on 17th September. Rs.1200 per day. It has been 52 days since but I haven’t received my reimbursements inspite of several followups on email / calls. Inspite of several followups on email, Nissan has failed/refused to reply to my email sent on 22nd September, asking why exactly was the problem occurring and what measures had they taken to fix it.

Nissan recalls 52,000 units because of the explosive airbags manufactured by Takata Corporation – a Japanese airbag manufacturer. Not so long ago, Honda had recalled some of its cars worldwide due to the same issue – the faulty airbags made by a Japanese firm known as Takata. The airbags had the tendency to explode causing serious injury to the occupants of the car. The pressure inside the inflator rises drastically which causes the airbags to shoot shrapnel when deployed.

The Indian subsidiary of Japanese automobile maker Nissan Motor Company saw a dip in sales by 774 units last month as compared to corresponding period of the previous year, the company said Saturday.

Adverse Response

Nissan's US sales rose more than 13 per cent in October, a sign that auto sales continue to be strong.The Japanese automaker said its Nissan and Infiniti brands sold just over 113,000 cars and trucks last month. Nissan sales rose almost 15 per cent while Infiniti was down 1 per cent.

Nigla Nissan Automobile Pvt. Ltd in the Capital joined the occasion to add their bit to encourage the school children by organizing a drawing competition. Sweets are also distributed to all the students. A total of 63 school children’s from class 4 to class 12 participated in the drawing completion. The company will award special prizes to top 3 contestants on 27th November 2014 during its 1 year anniversary day celebration.

Nissan has announced a free check-up camp for owners starting from 11 November – 17 November, 2014. All customers will be entitled to a 60-point free check-up and a complimentary body wash of the vehicle. Apart from this, the company will be offering discounts on car servicing, labour rates / spare parts etc. Nissan also guarantees assured gifts for each customer who comes for this free check-up camp.

Beneficial Response

Period: 1st to 15th Nov’14 Source: TC&S

Page 44: 4 Wheelers Banificial Factual Adverse Report

Beneficial Posts Date Source URL

1-Nov thehindubusinessline.com http://www.thehindubusinessline.com/companies/festive-season-

lights-up-auto-sales-in-oct/article6555564.ece

3-Nov autocarpro.in http://www.autocarpro.in/news-international/nissan-qashqai-uk-

production-crosses-million-units-6714

4-Nov planetauto.in http://planetauto.in/petalnissan/evalia.html

5-Nov planetauto.in http://planetauto.in/petalnissan/micra.html

10-Nov rushlane.com http://www.rushlane.com/top-3-upcoming-hatchbacks-2015-

12135706.html

11-Nov msn.com http://www.msn.com/en-in/autos/other/nissan-terrano-first-

anniversary-drive/ar-AA7njll

Period: 1st to 15th Nov’14 Source: TC&S

Page 45: 4 Wheelers Banificial Factual Adverse Report

Factual Posts Date Source URL

1-Nov motownindia.com http://www.motownindia.com/Bureau/Features-and-

Travel/59/Nissan-Terrano-1st-Anniversary-drive--Punjabi-by-Nature-Joshua-David-Luther

2-Nov usanews.net http://www.usanews.net/business/nissan-recalls-infiniti-suvs-to-fix-

air-bags-h36355.html

3-Nov seobacklinks.in http://seobacklinks.in/recruitment/comparo-%E2%80%93-2015-maruti-swift-vs-fiat-punto-evo-vs-nissan-micra-vs-toyota-liva-vs-

chevrolet-sail/

4-Nov in.reuters.com http://in.reuters.com/article/2014/11/03/autosalesusa-top-

idINL4N0ST51620141103

5-Nov livemint.com http://www.livemint.com/Companies/5fyoPNM7KzJiLBiD0g3InK/Niss

an-recalls-Infiniti-hybrid-sedans-globally-for-software.html

6-Nov autocarpro.in http://www.autocarpro.in/news-national/poly-plastics-rs-crore-

plant-chennai-6731

15-Nov powerdrift.com http://powerdrift.com/community/index.php/topic/6192-car-news-nissan-india-has-organised-free-check-up-camp-till-november-17/

Period: 1st to 15th Nov’14 Source: TC&S

Page 46: 4 Wheelers Banificial Factual Adverse Report

Adverse Posts Date Source URL

1-Nov economictimes.indiatimes.com http://economictimes.indiatimes.com/industry/auto/news/passenge

r-vehicle/cars/nissan-sales-dip-16-per-cent-in-october/articleshow/45004104.cms

2-Nov newsr.in http://newsr.in/n/Business/750q0j1zw/Nissan-Motor-India-logs-

lower-sales-in-Oct.htm

7-Nov motoroids.com http://www.motoroids.com/news/maruti-swift-nissan-go-zero-star-

ncap-debaclecheap-cars-cheap-lives/attachment/maruti-swift-nissan-go-zero-star-ncap-debacle-6/

8-Nov mediaconvey.com http://mediaconvey.com/2014/11/08/nissan-have-to-withdraw-

datsun-go-ncap/

9-Nov rujhaan.com http://www.rujhaan.com/news/Nissan-recalls-52,000-vehicles-due-

to-faulty-airbags-4225be33ac4f10d8a5944b3c758d096a.html

10-Nov autoportal.com http://autoportal.com/newcars/nissan/terrano/reviews/-6693.html

11-Nov economictimes.indiatimes.com http://economictimes.indiatimes.com/industry/auto/news/auto-

components/nissan-expands-u-s-recall-for-faulty-takata-air-bags-to-52738-vehicles/articleshow/45106260.cms

Period: 1st to 15th Nov’14 Source: TC&S

Page 47: 4 Wheelers Banificial Factual Adverse Report

Nissan Genre Wise Share

29 18%

22 14%

106 68%

Tonality

Adverse Benificial Factual

72 46% 85

54%

Nissan BFA Share

News Web

11

6 5

0 0 0

3

6

9

12

15

Review site CorporateSite

News portal BusinessPortal

PressRelease

Top 5 Beneficial Genre

18

6

3 1 1

0

5

10

15

20

News portal Review site BusinessPortal

Complaintssite

DiscussionForum

Top 5 Adverse Genre

52

12 6 2 0

0

40

80

Newsportal

Review site BusinessPortal

BlogingPortal

CorporateSite

Top 5 News Genre

27 25

14 11

2

0

40

Newsportal

Review site BusinessPortal

CorporateSite

SocialBkmrktng

Top 5 Web Genre

Period: 1st to 15th Nov’14 Source: TC&S

Page 48: 4 Wheelers Banificial Factual Adverse Report

Genre Wise Alert Share

3

20

1 11

1

79

1

37

2 2 0

102030405060708090

Bloging Portal Business Portal Complaints site Corporate Site Discussion Forum News portal Press Release Review site Social Bkmrktng Transport Portal

Nissan

68

227

23 115

25 7 1

770

2 22 4

630

14 15 0

100200300400500600700800900

Blogingportal

BusinessPortal

Complaintssite

CorporateSite

Discussionforum

E-Commercesite

MagazineSite

News portal OnlineBroakrage

Otherwebsite

Press Release Review site SocialBkmrktng

TransportPortal

Overall

Period: 1st to 15th Nov’14 Source: TC&S

Page 49: 4 Wheelers Banificial Factual Adverse Report
Page 50: 4 Wheelers Banificial Factual Adverse Report

Toyota Report Snap Shot

Toyota Kirloskar Motor exported 1,160 units of Etios series in Oct 2014. TKM registered overall sales of 13,716 units, including exports, in Oct 2014 down from 15,576 units sold in October 2013. This equates to 11.94% overall sales decline. When compared to 2414 units of Etios exported in October 2013, exports decline for Oct ’14 is reported at 52%.

Indian unit of Toyota Motors has agreed to pay compensation to both owner and family of driver who died in an accident in November 2012 in Uttar Pradesh. Toyota Motors will pay compensation of INR 10 lakhs to Gautam Sharma, owner of the Fortuner and INR 15 lakhs to the family of the driver, 33 year old Sher Khan, who died in the accident. The owner of a Toyota Fortuner SUV prosecuted the company after his vehicle airbags did not deploy in the accident when the Fortuner rammed into a pole, leading to the death of his driver.

The Supreme Court Thursday quashed a criminal case against the directors of Toyota Kirloskar Motor, the Indian arm of Toyota Motor Corp, as it awarded a compensation of Rs.15 lakh to the family of the driver of a Toyota Fortuner SUV who was killed in an accident in November 2012 in Uttar Pradesh. The court also awarded compensation of Rs.10 lakh to the owner of the car who too was injured in the accident. However, the bench of Chief Justice H.L. Dattu, Justice Madan B. Lokur and Justice A.K. Sikri quashed the criminal case filed against all the directors of the company.

Adverse Response Toyota is recalling 119 units of its sedan Camry that was manufactured in Japan and sold in India. This recall is part of their Volunteer Recall code but is also rectifying a malfunction in the front suspension system. The Japanese parent company Toyota Moto Corp recalled 1.7 lakh part of their global recall program of Camry. The front suspension and the ball joint were a few things that the recall included.

This Children’s Day, Toyota Kirloskar Motor will give many a children a reason to smile with the inauguration of Ashrama Patashale at Hosadoddi to officially handover a newly constructed school to Social Welfare Department. Chief Guests in attendance will be Kimmane Ratnakar, Honorable Minister for Primary & Secondary Education, Government of Karnataka, H C Balakrishna, MLA – Magadi, and C M Lingappa, Ex MLA. Toyota India reps will include Vikram S. Kirloskar, Vice Chairman, Toyota Kirloskar Motor

Toyota Motor Corp and its two Chinese joint ventures sold about 104,700 vehicles in China in October, up 27.1 per cent from a year earlier, the Japanese automaker said on Monday. That followed an 26.1 per cent year-on-year jump in September and a 8.9 per cent rise in August. In the first 10 months of the year, Japan's biggest automaker by sales volume sold about 815,000 vehicles in China, up 13.3 per cent from a year earlier.

Beneficial Response

Period: 1st to 15th Nov’14 Source: TC&S

Page 51: 4 Wheelers Banificial Factual Adverse Report

Beneficial Posts Date Source URL

3-Nov economictimes.indiatimes.com http://economictimes.indiatimes.com/industry/auto/news/passenge

r-vehicle/cars/toyota-says-october-china-auto-sales-up-27-1-yoy/articleshow/45020244.cms

4-Nov kolkatatoday.com http://www.kolkatatoday.com/tag/toyota-kirloskar/

5-Nov 1look4.com http://1look4.com/News/2015-toyota-prius/

7-Nov rushlane.com http://www.rushlane.com/toyota-india-school-toilets-ramanagara-

12135669.html

9-Nov plannto.com http://www.plannto.com/items/compare?ids=4082,953

12-Nov morungexpress.com http://www.morungexpress.com/local/124378.html

Period: 1st to 15th Nov’14 Source: TC&S

Page 52: 4 Wheelers Banificial Factual Adverse Report

Factual Posts Date Source URL

1-Nov economictimes.indiatimes.com http://economictimes.indiatimes.com/news/international/business/g

as-falling-under-3-nationwide-what-to-know/articleshow/44999105.cms

2-Nov enidhi.net http://www.enidhi.net/2014/11/sponsored-video-toyota-dominoes-

future.html

3-Nov indianautosblog.com http://indianautosblog.com/2014/11/2015-maruti-swift-fiat-punto-

evo-nissan-micra-toyota-liva-comparo-154803

4-Nov in.reuters.com http://in.reuters.com/article/2014/11/03/autosalesusa-top-

idINL4N0ST51620141103

5-Nov motoroids.com http://www.motoroids.com/news/unassuming-2015-toyota-sleeper-

camry-hides-850-bhp-dragster-underneath/attachment/2015-toyota-sleeper-camry-18/

6-Nov rujhaan.com http://www.rujhaan.com/topic/Toyota-Fortuner-4-2.html

15-Nov motoroids.com http://www.motoroids.com/reviews/toyota-camry-hybrid-review-

thrifty-indulgence/attachment/toyota-camry-hybrid-14/

Period: 1st to 15th Nov’14 Source: TC&S

Page 53: 4 Wheelers Banificial Factual Adverse Report

Adverse Posts Date Source URL

1-Nov smartinvestor.business-standard.com http://smartinvestor.business-standard.com/market/Compnews-

274412-Compnewsdet-Toyota_Kirloskar_sales_down_12_in_October.htm

2-Nov rushlane.com http://www.rushlane.com/toyota-india-sales-down-oct-2014-

12135210.html

6-Nov mid-day.com http://www.mid-day.com/articles/pmc-to-spend-rs-30-lakh-to-

replace-mayor-deputy-mayors-vehicles/15742196

8-Nov theautomotiveindia.com http://www.theautomotiveindia.com/forums/indian-auto-

news/19142-struggling-toyota-asks-help-cracking-indian-auto-segment.html

11-Nov team-bhp.com http://www.team-bhp.com/forum/technical-stuff/157495-toyota-

etios-run-problems.html

13-Nov business-standard.com http://www.business-standard.com/article/companies/sc-quashes-

criminal-trial-of-toyota-motor-directors-114111300888_1.html

14-Nov rushlane.com http://www.rushlane.com/toyota-fortuner-owner-compensation-

12136096.html

Period: 1st to 15th Nov’14 Source: TC&S

Page 54: 4 Wheelers Banificial Factual Adverse Report

Toyota Genre Wise Share

23 10%

23 11%

172 79%

Tonality

Adverse Benificial Factual

118 54%

100 46%

Toyota BFA Share

News Web

10 9

2 2 0

0

3

6

9

12

15

Review site News portal BusinessPortal

CorporateSite

TransportPortal

Top 5 Beneficial Genre

10

7 6

0 0 02468

1012

BusinessPortal

Review site News portal TransportPortal

CorporateSite

Top 5 Adverse Genre

58

28 22

10 0

0

40

80

Newsportal

Review site BusinessPortal

BlogingPortal

PressRelease

Top 5 News Genre

44 29

10 9 6

0

40

80

Review site Newsportal

BusinessPortal

BlogingPortal

CorporateSite

Top 5 Web Genre

Period: 1st to 15th Nov’14 Source: TC&S

Page 55: 4 Wheelers Banificial Factual Adverse Report

Genre Wise Alert Share

19 32

6

87

1

72

1 0

102030405060708090

100

Bloging Portal Business Portal Corporate Site News portal Press Release Review site Transport Portal

Toyota

68

227

23 115

25 7 1

770

2 22 4

630

14 15 0

100200300400500600700800900

Blogingportal

BusinessPortal

Complaintssite

CorporateSite

Discussionforum

E-Commercesite

MagazineSite

News portal OnlineBroakrage

Otherwebsite

Press Release Review site SocialBkmrktng

TransportPortal

Overall

Period: 1st to 15th Nov’14 Source: TC&S

Page 56: 4 Wheelers Banificial Factual Adverse Report
Page 57: 4 Wheelers Banificial Factual Adverse Report

Hyundai Report Snap Shot

I am working as a regular employee in GJUS&T, Hisar, a state govt. University. I purchased a Verna-SX4 car from Hisar Hyundai, Hisar on April 6, 2014. I was eligible for corporate discount and same was offered at the time of sale by the sale branch of Hisar Hyundai, Hisar. I submitted the required documents for the corporate discount in the sale branch of Hisar Hyundai, Hisar in time. In the month of July,2014, I was informed telephonically by a sale person from

I bought my vehicle I20 Sports petrol (VIN MALBB51BLDM600418) from Durga Hyundai, Malda, West Bengal where I was earlier working. However since I am a native of Manipur, I had the vehicle registered in Manipur. Now, for the same reason--they say cross-territory sale--Punya Hyundai, Hyundai company 's authorized dealer in Imphal is refusing to honor Hyundai Warranty for replacing PCB Block Assembly of my car that they say is defective and is hence causing the problem of continuous honking of the horns. X

On 7-11-2014, I brought my i20(Megna(regd as AS-01-AP-7277 of Aug 2004),Petrol)to Saraighat Hyundai in Guwahati against Booking Ref no-1005445 & Repair Order No-R 201409553.On prior to service inspection, concern Service Advisor Mr.Manoranjan Kalita told me that my vehicle steering need to be checked as the same is hard as compared to normal as well as creating some,concern Technician told me that my car Steering will get smoother later on.But after running nearly 100 KM+ post servicing I found my steering is too noisy(while rotating in both directions).Also it is creating a back push while giving/taking full rotation.Even occurred a minor accident due to this issue leading scratch on the right corner of back side.The entire matter also shared in

Adverse Response

Hyundai Motor India Ltd (HMIL) today reported 11.54% increase in total sales at 56,010 units in October 2014 The company had sold 50,212 units in the same month last year, it said in a statement the domestic market, Hyundai sold 38,010 units last month as compared to 36,002 units in October 2013, up 5.57%.

New Delhi, November 1, 2014: Hyundai Motor India Ltd (HMIL), the country’s second largest car manufacturer and the largest passenger car exporter registered the domestic sales of 38,010 units and exports of 18,000 units with cumulative sales of 56,010 units for the month of October 2014.

Also known as Hyundai Solaris in Russia and China, facelift version is already on sale there, and is expected to launch in India in early 2015. Cosmetic upgrades will be aplenty in new Verna while mechanical ones for Indian model will be minimal and are unconfirmed. New Verna will come with new dual-slat chrome grille and larger headlamps with projector lights. Lower variants other than top end model may continue with halogen bulbs, but given that projector lamps are gaining popularity in Indian market, Hyundai could rewrite them as standard fitment.

Beneficial Response

Period: 1st to 15th Nov’14 Source: TC&S

Page 58: 4 Wheelers Banificial Factual Adverse Report

Beneficial Posts Date Source URL

1-Nov business-standard.com http://www.business-standard.com/article/pti-stories/hyundai-sales-

up-11-54-pc-in-october-at-56-010-units-114110100394_1.html

2-Nov hyundai.com http://www.hyundai.com/in/en/MediaCenter/PressReleases/DF_IN_

LOCALNEWSVIEW_20141101.html?selx2=

4-Nov rushlane.com http://www.rushlane.com/hyundai-verna-facelift-spyshots-

12135359.html

5-Nov rushlane.com http://www.rushlane.com/bmw-shell-service-fills-12135377.html

12-Nov brunchnews.com http://www.brunchnews.com/tag/hyundai-sonata-eco-news

13-Nov theautomotiveindia.com http://www.theautomotiveindia.com/forums/voyage-

junction/19216-vadodara-noida-vadodara-hyundai-xcent-1-2-s-petrol.html

Period: 1st to 15th Nov’14 Source: TC&S

Page 59: 4 Wheelers Banificial Factual Adverse Report

Factual Posts Date Source URL

1-Nov rushlane.com http://www.rushlane.com/maruti-xa-alpha-q1-2016-

12135200.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+rushlane%2FAmZY+(Rush+Lane)

2-Nov kashmirreader.com http://kashmirreader.com/car-service-centres-flooded-with-vehicles-

24543

3-Nov autoportal.com http://autoportal.com/news/hyundai-aslan-gorgeous-new-hyundai-

goes-on-sale-in-south-korea-2352.html

4-Nov auto.ndtv.com http://auto.ndtv.com/news/can-honda-do-a-hyundai-with-the-jazz-

688749

13-Nov indianexpress.com http://indianexpress.com/article/india/india-others/posco-to-invest-

20-million-usd-in-gujarat-south-korean-ambassador/

14-Nov xcentdrive.hyundai.co.in http://xcentdrive.hyundai.co.in/

15-Nov ibtimes.co.in http://www.ibtimes.co.in/indian-hatchback-segment-takes-another-

hit-popular-hyundai-santro-make-way-614083

Period: 1st to 15th Nov’14 Source: TC&S

Page 60: 4 Wheelers Banificial Factual Adverse Report

Adverse Posts Date Source URL

1-Nov economictimes.indiatimes.com http://economictimes.indiatimes.com/industry/auto/news/passenge

r-vehicle/cars/festive-season-fails-to-cheer-car-makers-october-sales-subdued/articleshow/45005563.cms

2-Nov complaintboard.in http://www.complaintboard.in/complaints-reviews/hyundai-motor-

india-l338954.html

5-Nov divyamarathi.bhaskar.com http://divyamarathi.bhaskar.com/news-ht/BUS-false-milege-claim-

expensable-to-hyundai-motors-4796096-NOR.html

7-Nov complaintboard.in http://www.complaintboard.in/complaints-reviews/punya-hyundai-

imphal-l339274.html

13-Nov r9tv.net http://r9tv.net/toyota-aygo-to-take-on-maruti-alto-k10-hyundai-

eon.html

13-Nov theautomotiveindia.com http://www.theautomotiveindia.com/forums/technical-zone/19209-

hyundai-i10-1-1-irde-abs-warning-light-coming.html

15-Nov consumercourtforum.in http://www.consumercourtforum.in/f61/worst-car-servicing-done-

saraighat-hyundai-99454/

Period: 1st to 15th Nov’14 Source: TC&S

Page 61: 4 Wheelers Banificial Factual Adverse Report

Hyundai Genre Wise Share

16 15%

12 12%

76 73%

Tonality

Adverse Benificial Factual

62 60%

42 40% Hyundai

BFA Share

News Web

7

3 2

0 0 0

3

6

9

12

15

Review site News portal CorporateSite

SocialBkmrktng

BlogingPortal

Top 5 Beneficial Genre

10

5

1 0 0

02468

1012

News portal Complaintssite

Review site Businessportal

SocialBkmrktng

Top 5 Adverse Genre

41

14 6 1 0

0

40

80

Newsportal

Review site Businessportal

BlogingPortal

Complaintssite

Top 5 News Genre

22

7 5 3 3

0

40

Review site Newsportal

Complaintssite

Businessportal

CorporateSite

Top 5 Web Genre

Period: 1st to 15th Nov’14 Source: TC&S

Page 62: 4 Wheelers Banificial Factual Adverse Report

Genre Wise Alert Share

1 9

5 3

48

36

1 1 0

10

20

30

40

50

60

Bloging Portal Business portal Complaints site Corporate Site News portal Review site Social Bkmrktn Transport Portal

Hyundai

68

227

23 115

25 7 1

770

2 22 4

630

14 15 0

100200300400500600700800900

Blogingportal

BusinessPortal

Complaintssite

CorporateSite

Discussionforum

E-Commercesite

MagazineSite

News portal OnlineBroakrage

Otherwebsite

Press Release Review site SocialBkmrktng

TransportPortal

Overall

Period: 1st to 15th Nov’14 Source: TC&S

Page 63: 4 Wheelers Banificial Factual Adverse Report
Page 64: 4 Wheelers Banificial Factual Adverse Report

Renault Report Snap Shot

A horrendous case of a customer being duped by a South Delhi Renault dealer, Sprint Cars, Kailash Colony, New Delhi, has been brought to light by Teambhp. One of their forum members, Kshitizag, claims that he bought a Renault Duster 110 PS RXL Adventure (the top-end 2WD version) on 19th of October but the dealer gave him a “repainted vehicle” instead of a new one!

A young couple driving a BMW bumped into a Renault Duster car, ramming into the boundary walls of government quarters in south Delhi’s Sarojini Nagar area during the wee hours on Sunday. The occupants, including a woman escaped with minor injuries. On Sunday, at around 3.30 am, a speeding white BMW car was coming from Railway Colony towards Ring Road. At the traffic signal, the BMW driver, later identified as Aryan (25) lost control over the vehicle and dashed the car into a white Duster coming from the opposite direction.

Adverse Response Renault leads European manufacturers in low CO2 emissions Car and van manufacturers in Europe are meeting CO2 emission targets ahead of deadlines, with Renault leading the way. A new report by the European Environment Agency (EEA) confirms that most manufacturers have already reduced emission rates to standards that will be legally enforced in the next few years – even if there are significant variations between manufacturers and countries.

The Renault Duster has been launched in India with the astonishing powertrains and it has proved as the most fuel efficient carriage in the country. The runabout has a 1.6 litre multi point fuel injection type petrol engine, which pumps out the impressive output of 102 PS and the torque of 145 Nm. The SUV renders the enthusiastic mileage of 10.5 km/l in the urban condition as well as on the highway the car gives the transcendent fuel efficiency of 13.24 km/l. The motor receives the approx price of INR 9.31 Lakhs.

Barely one and a half month back, Renault launched the Duster in India with an All Wheel Drive option which was offered in the RxL and top RxZ trims. The launch price started at Rs 11.89 Lakhs for the lesser variant. And rarely have we seen prices of new cars (even variants) decrease within a few months of its launch. Renault India, in order to clear its 2014 manufactured stocks (as it appears) is offering huge discounts on their complete range of cars. For the rest of them, we are preparing a different post, here are all the details on the discounts offered on Duster and its AWD variant.

Beneficial Response

Period: 1st to 15th Nov’14 Source: TC&S

Page 65: 4 Wheelers Banificial Factual Adverse Report

Beneficial Posts Date Source URL

1-Nov blog.sagmart.com http://www.blog.sagmart.com/tag/renault-duster/

5-Nov renault.co.in https://www.renault.co.in/cars/pulse/home.html

6-Nov blog.alliance-renault-nissan.com http://blog.alliance-renault-nissan.com/blog/infiniti-starts-local-

production-china

7-Nov renault.co.in https://www.renault.co.in/media/media-reviews/fluence.html

10-Nov renault.co.in https://www.renault.co.in/cars/Fluence/specificationsAndEquipment

.html

12-Nov blog.alliance-renault-nissan.com http://blog.alliance-renault-nissan.com/blog/partnership-between-

nissan-and-red-bull-turns-electric

13-Nov motorbash.com http://motorbash.com/offers-duster-awd-price-slashed-discounts/

Period: 1st to 15th Nov’14 Source: TC&S

Page 66: 4 Wheelers Banificial Factual Adverse Report

Factual Posts Date Source URL

1-Nov economictimes.indiatimes.com http://economictimes.indiatimes.com/industry/media/entertainment/shah-rukh-khans-happy-new-year-pockets-rs-30-crore-with-more-

than-20-in-film-product-placement/articleshow/45000461.cms

2-Nov stockindex.in http://stockindex.in/renault-rnsdf-q3-2014-results-earnings-call-

transcript/

3-Nov indiancarsbikes.in http://www.indiancarsbikes.in/cars/fiat-give-avventura-14-liter-jet-

engine-demand-exists-102267/

4-Nov renault.co.in http://renault.co.in/cars/Fluence/visualization.html

13-Nov rushlane.com http://www.rushlane.com/old-renault-duster-sold-as-new-

12135914.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+rushlane%2FAmZY+(Rush+Lane)

14-Nov shifting-gears.com http://www.shifting-gears.com/2014/11/14/year-end-offers-on-

renault-cars/

15-Nov msn.com http://www.msn.com/en-in/news/national/china-training-pak-troops-is-india-looking-at-its-worst-defence-nightmare-ever/ar-

BBdPd77

Period: 1st to 15th Nov’14 Source: TC&S

Page 67: 4 Wheelers Banificial Factual Adverse Report

Adverse Posts Date Source URL

7-Nov auto.ndtv.com http://auto.ndtv.com/news/global-ncap-asks-for-withdrawal-of-

datsun-go-from-india-689529

9-Nov m.newindianexpress.com http://m.newindianexpress.com/nation/389790

10-Nov m.newindianexpress.com http://m.newindianexpress.com/nation/389790

10-Nov dc.asianage.com http://dc.asianage.com/delhi/three-injured-bmw-rams-renault-

duster-400

13-Nov topic.ibnlive.in.com http://topic.ibnlive.in.com/ishrat-jahan/videos/adbuster-renault-

megane-destroy-8HfJcuIG47o-1871485.html

14-Nov motorbash.com http://motorbash.com/horrifying-renault-dealer-sells-repainted-

duster-to-customer/

14-Nov motorbash.com http://motorbash.com/horrifying-renault-dealer-sells-repainted-

duster-to-customer/

Period: 1st to 15th Nov’14 Source: TC&S

Page 68: 4 Wheelers Banificial Factual Adverse Report

Renault Genre Wise Share

9 7%

29 22%

93 71%

Tonality

Adverse Benificial Factual

49 37%

82 63%

Renault BFA Share

News Web

2 2 1

0 0

3

6

9

12

15

Corporatesite

Review site News portal Blogingportal

TransportPortal

Top 5 Beneficial Genre

7

2

0 0 0 0

2

4

6

8

News portal Review site TransportPortal

Businessportal

Blogingportal

Top 5 Adverse Genre

30

14

10

20

30

40

Newsportal

Review site Businessportal

Blogingportal

TransportPortal

Top 5 News Genre

30 26

17

4 3

0

40

Corporatesite

Review site Newsportal

Blogingportal

Businessportal

Top 5 Web Genre

Period: 1st to 15th Nov’14 Source: TC&S

Page 69: 4 Wheelers Banificial Factual Adverse Report

Genre Wise Alert Share

6 6

30

47 40

2

0

10

20

30

40

50

Bloging portal Business portal Corporate site News portal Review site Transport Portal

Renault

68

227

23 115

25 7 1

770

2 22 4

630

14 15 0

100200300400500600700800900

Blogingportal

BusinessPortal

Complaintssite

CorporateSite

Discussionforum

E-Commercesite

MagazineSite

News portal OnlineBroakrage

Otherwebsite

Press Release Review site Social Mrktng TransportPortal

Overall

Period: 1st to 15th Nov’14 Source: TC&S

Page 70: 4 Wheelers Banificial Factual Adverse Report
Page 71: 4 Wheelers Banificial Factual Adverse Report

Ford India Report Snap Shot

Ford India on Saturday reported a decline of 22.12 per cent in total sales at 11,630 units in October.

IMPHAL, November 1: Separate road mishaps in the State killed three including a girl, and left five others injured since yesterday evening. A Ford Figo car heading towards Imphal from the Moreh direction was involved in a self accident around 5pm near the Sita Lamkhai (diversion) along Imphal-Moreh highway killing an occupant and injuring three others. The victim, who is an assistant teacher under the Autonomous District Council, has been identified as Lhunkholet Kuki, 45, son of Khuphao Kuki of Lhangnomphai Village, Churachandpur District presently staying at Kamdou Veng.

Ford has pulled the wraps off its 2015 Ford Figo hatchback, sold as the Ford Ka in the international market, at the 2014 Sao Paulo Motor Show. This new car will replace the ageing Ford Figo once it hits the Indian shores next year. Ford has given the 2015 Figo a complete makeover in terms of design. Apart from a new and more modern look, the new Figo now looks in sync with the Ford family look that currently adorns the EcoSport and new Fiesta.

Adverse Response

The most awaited Compact Sports Utility Vehicle named EcoSport was launched by Ford India recently in the month of June 2,014..

As part of its CSR (corporate social responsibility),Ford Indialaunched 'Happy Schools' program in September, 2014 with an aim to provide 'holistic education' to children in primary schools near its facility in Chennai. This one-of-its-kind program, introduced under Ford's 'Global Week of Caring', will benefit 2000 children in 21 schools in Chennai. "The Happy School Program aims to create ideal learning environments for children by bridging existing gaps..

Ford has officially revealed the production version of the 2015 Endeavour aka Everest. Expected to go on sale in 2015, the new-gen Endeavour will be rolled out in several markets including China, Australia, South Africa, New Zealand and India.

Beneficial Response

Period: 1st to 15th Nov’14 Source: TC&S

Page 72: 4 Wheelers Banificial Factual Adverse Report

Beneficial Posts eDate Source URL

3-Nov mydigitalfc.com http://www.mydigitalfc.com/news/maruti-hyundai-honda-oct-sales-

rise-others-slip-396

5-Nov india.ford.com https://www.india.ford.com/test-crm-form-fipl-1030-buying/test-

drive?v=201

8-Nov carblogindia.com http://www.carblogindia.com/2015-ford-endeavour-teased-launch-

soon/

9-Nov plannto.com http://www.plannto.com/items/compare?ids=4372,970,4894

10-Nov team-bhp.com http://www.team-bhp.com/forum/test-drives-initial-ownership-

reports/139133-ford-nanny-new-ford-fiesta-dct-automatic-3.html

14-Nov snn.co.in http://snn.co.in/auto/tag/New%20Ford%20Endeavour.html

15-Nov tumbol.com http://www.tumbol.com/ford-ecosport-launched-in-india/

Period: 1st to 15th Nov’14 Source: TC&S

Page 73: 4 Wheelers Banificial Factual Adverse Report

Factual Posts Date Source URL

1-Nov rushlane.com http://www.rushlane.com/maruti-xa-alpha-q1-2016-

12135200.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+rushlane%2FAmZY+(Rush+Lane)

2-Nov auto.ndtv.com http://auto.ndtv.com/news/ford-ecosport-storm-beauty-and-beast-

concepts-revealed-687549

3-Nov brunchnews.com http://www.brunchnews.com/autoblog/auto/official-ford-ecosport-

storm-concept-swallows-a-raptor-in-sao-paulo-1945216

4-Nov espncricinfo.com http://www.espncricinfo.com/blogs/content/story/795093.html

13-Nov pricecompareindia.in http://pricecompareindia.in/fashion/Automotive/Car-Interior-

Accessories/details/Cartime-Cartime-Car-Mirror-Cover-Set-of-2-Ford-Figo-Mirror

14-Nov motorbash.com http://motorbash.com/price-comparo-new-swift-vs-i20-polo-punto-

figo/

15-Nov bcmtouring.com http://www.bcmtouring.com/forum/travelogues-north-india-

f61/aalam-balam-kinnaur-ford-ecosport-accomplished-t60983-10/

Period: 1st to 15th Nov’14 Source: TC&S

Page 74: 4 Wheelers Banificial Factual Adverse Report

Adverse Posts Date Source URL

2-Nov samachar.com http://www.samachar.com/Ford-India-sales-decline-22-in-October-

olbrKzhcjgd.html

3-Nov kanglaonline.com http://kanglaonline.com/2014/11/separate-road-mishaps-claim-

three-lives/

4-Nov drivespark.com http://www.drivespark.com/four-wheelers/2014/ford-india-

domestic-and-export-sales-down-in-october-2014-008820.html

5-Nov drivespark.com http://www.drivespark.com/four-wheelers/2014/ford-india-

domestic-and-export-sales-down-in-october-2014-008820.html

6-Nov auto.ndtv.com http://auto.ndtv.com/news/global-ncap-asks-for-withdrawal-of-

datsun-go-from-india-689529

8-Nov keralainformation.com http://keralainformation.com/directory/directory/city-car-jewels-

nedumkandam-idukki/ford-fiesta-my2012-accessories-4/

11-Nov autocarindia.com http://www.autocarindia.com/auto-news/ncap-crash-tests-all-you-

need-to-know-391577.aspx

Period: 1st to 15th Nov’14 Source: TC&S

Page 75: 4 Wheelers Banificial Factual Adverse Report

Ford India Genre Wise Share

16 13%

15 12%

96 75%

Tonality

Adverse Benificial Factual

59 46% 68

54%

Ford India BFA Share

News Web

6 4

3 1 1

0

3

6

9

12

15

Review site Corporatesite

News portal SocialBkmrktng

Businessportal

Top 5 Beneficial Genre

9

6

1 0 0

0

2

4

6

8

10

Review site News portal Complaintssite

SocialBkmrktng

Businessportal

Top 5 Adverse Genre

26 25

6

1 1

05

1015202530

Newsportal

Review site Businessportal

Discussionforum

BlogingPortal

Top 5 News Genre

43

12 4 4 2

0

40

80

Review site Newsportal

SocialBkmrktng

Corporatesite

Businessportal

Top 5 Web Genre

Period: 1st to 15th Nov’14 Source: TC&S

Page 76: 4 Wheelers Banificial Factual Adverse Report

Genre Wise Alert Share

2 8

1 4 2

38

68

4

01020304050607080

Bloging Portal Business portal Complaints site Corporate site Discussion forum News portal Review site Social Bkmrktng

Ford India

68

227

23 115

25 7 1

770

2 22 4

630

14 15 0

100200300400500600700800900

Blogingportal

BusinessPortal

Complaintssite

CorporateSite

Discussionforum

E-Commercesite

MagazineSite

News portal OnlineBroakrage

Otherwebsite

Press Release Review site SocialBkmrktng

TransportPortal

Overall

Period: 1st to 15th Nov’14 Source: TC&S

Page 77: 4 Wheelers Banificial Factual Adverse Report
Page 78: 4 Wheelers Banificial Factual Adverse Report

Volkswagen Report Snap Shot

I Purchased Vento Base Mode In Last Year 2013 On The Eve Of Janasthami From Sirsa Dealer.The Representative (Ashwin) Offer Exchange Bonus Of Rs 20000 For My Old Zen If I Sales So.As He Offered I Did.He Demanded Copy Of Rc.The Time After Purchase For Submitting Is 30 Days.He Pressurised Me To Sale And To Purchase The Car And He Guarntee That As Per The Conditions He Will Benefit

A day after Audi India, a subsidiary of German luxury carmaker Volkswagen, recalled 382 units of its flagship sports utility vehicle (SUV) Q7 over brake system flaw, the national consumer court asked it to carry out repairs of its allegedly defective luxury car (Audi A6 2.0 TDI) after Mumbai-based residents complained that the company was indulging in �unfair and restrictive trade practices and selling defective products in the country

This regarding my car which I have given for service dated 27th Oct 2014 the sales person Mr dipesh kapte told me that I will get my car done by Friday Yesterday I called him he told me that your car is ready and I will get delivery by Saturday afternoon since morning I m calling him he is not picking up my phone I called on landline no also to speak with the Sr manager Mr amit but the receptionist is not transferring the call to him

Adverse Response

Volkswagen decided to kill another car in the Indian Market, Touareg, the luxury SUV. This is the third product that the German Automaker has decided to pull out from the country; the earlier two were the Passat and the Phaeton. The decision can be viewed as wise as the competition that the Volkswagen Touareg was getting from its giant counterparts of Audi, BMW and Mercedes Benz was insurmountable.

The Volkswagen Polo GT is available to buy as both a petrol and a diesel. While this car shares the exact same engines as the standard Polo, a 1.2 litre petrol and a 1.5 litre diesel, the power ratings of both these engines have been pumped up. While the standard petrol powered Polo delivers 74 bhp and the standard diesel produces 89 bhp, both the petrol and diesel versions of the Polo GT put out an impressive 104 bhp. Despite this, the 1.2 litre petrol engine returns 17.21 kpl and the diesel returns 19.91 kpl (both ARAI-certified).

You may not think of it as the most exciting car in the world, but the newly redesigned Volkswagen Golf compact car has been named Motor Trend magazine's Car of the Year. The award is for all four available versions of the Golf. That includes the sporty Golf GTI, the diesel-powered Golf TDI, the electric-powered e-Golf and the basic Golf 1.8T. This seventh-generation version of the compact car is lighter and more fuel-efficient but still larger than previous Volkswagen (VLKAF) Golfs.

Beneficial Response

Period: 1st to 15th Nov’14 Source: TC&S

Page 79: 4 Wheelers Banificial Factual Adverse Report

Beneficial Posts Date Source URL

1-Nov volkswagentirupati.com http://www.volkswagentirupati.com/toolkit/volkswagen-vento-

konekt-onroad-prices-tirupati-en-in.htm

2-Nov volkswagenbangalore.com http://www.volkswagenbangalore.com/toolkit/volkswagen-new-

polo-color-en-in.htm

6-Nov bcmtouring.com http://www.bcmtouring.com/forum/car-suv-reviews-f44/ownership-review-volkswagen-vento-tdi-trendline-4th-service-done-t42775-15/

8-Nov plidd.com http://plidd.com/watch.php?vid=886e88874

11-Nov volkswagenbangalore.com http://www.volkswagenbangalore.com/reviews/volkswagen-polo-gt-

en-in.htm

12-Nov volkswagen.co.in http://www.volkswagen.co.in/en/value_adds/Polo-tactical-

campaign.html

15-Nov economictimes.indiatimes.com http://economictimes.indiatimes.com/industry/auto/news/passenge

r-vehicle/cars/volkswagen-says-group-sales-up-2-9-in-october/articleshow/45147074.cms

Period: 1st to 15th Nov’14 Source: TC&S

Page 80: 4 Wheelers Banificial Factual Adverse Report

Factual Posts Date Source URL

1-Nov business-standard.com http://www.business-standard.com/article/news-cd/toyota-tops-the-global-sales-chart-vw-comes-second-114103101681_1.html

3-Nov asktogeek.com http://www.asktogeek.com/threads/volkswagen-india-customer-

care-number-tollfree-or-helpline-number.627/

4-Nov economictimes.indiatimes.com http://economictimes.indiatimes.com/news/international/business/v

olkswagen-to-halt-car-production-in-russia-this-week-citing-a-volatile-rouble/articleshow/45024045.cms

5-Nov aegindia.org http://www.aegindia.org/2014/11/honda-amaze-cng-spotted-near-

noida-tackles-hyundai-xcent-maruti-dzire-mahindra-verito-and-volkswagen-vento/2166228.html

6-Nov sify.com http://www.sify.com/finance/Compact-SUV-battle-Avventura-vs-

EcoSport-vs-Etios-Cross-vs-Cross-Polo-imagegallery-auto-olfrshbgedjib.html

7-Nov expressbusinessdirectory.com http://www.expressbusinessdirectory.com/Companies/Volkswagen-

Alhambra-C137011

10-Nov indiansportsnews.com http://www.indiansportsnews.com/other-sports/racing-news/34529-

pereira-wins-at-volkswagen-polo-r-cup-on-day-2

Period: 1st to 15th Nov’14 Source: TC&S

Page 81: 4 Wheelers Banificial Factual Adverse Report

Adverse Posts Date Source URL

1-Nov consumercomplaints.in http://www.consumercomplaints.in/volkswagen-claim-of-exchange-

bonus-c961038

1-Nov consumercomplaints.in http://www.consumercomplaints.in/volkswagen-claim-of-exchange-

bonus-c961038

1-Nov financialexpress.com http://www.financialexpress.com/news/consumer-court-asks-audi-

india-to-carry-out-repairs-in-a6-2.0-tdi/1303421

1-Nov consumercomplaints.in http://www.consumercomplaints.in/volkswagen-india-car-at-ahmedabad-service-centre-for-last-10-days-and-no-feedback-

c961320

1-Nov consumercomplaints.in http://www.consumercomplaints.in/volkswagen-india-car-at-ahmedabad-service-centre-for-last-10-days-and-no-feedback-

c961320

Period: 1st to 15th Nov’14 Source: TC&S

Page 82: 4 Wheelers Banificial Factual Adverse Report

Volkswagen Genre Wise Share

5 5%

22 22%

73 73%

Tonality

Adverse Benificial Factual

42 42%

58 58%

Volkswagen BFA Share

News Web

12

6

3 1

0 0

3

6

9

12

15

CorporateSite

News portal Review site Discussionforum

SocialBkmrktng

Top 5 Beneficial Genre

4

1

0 0 0 0

1

2

3

4

5

Complaintssite

BusinessPortal

CorporateSite

SocialBkmrktng

Review site

Top 5 Adverse Genre

29

9 4

0 0 05

101520253035

Newsportal

Review site BusinessPortal

CorporateSite

TransportPortal

Top 5 News Genre

18 14 12

4 4

0

40

Newsportal

Review site CorporateSite

Complaintssite

Discussionforum

Top 5 Web Genre

Period: 1st to 15th Nov’14 Source: TC&S

Page 83: 4 Wheelers Banificial Factual Adverse Report

Genre Wise Alert Share

6 4

12

4

47

1

23

1 2

0

10

20

30

40

50

Business Portal Complaints site Corporate Site Discussion forum News portal Press Release Review site Social Bkmrktng Transport Portal

Volkswagen

68

227

23 115

25 7 1

770

2 22 4

630

14 15 0

100200300400500600700800900

Blogingportal

BusinessPortal

Complaintssite

CorporateSite

Discussionforum

E-Commercesite

MagazineSite

News portal OnlineBroakrage

Otherwebsite

Press Release Review site SocialBkmrktng

TransportPortal

Overall

Period: 1st to 15th Nov’14 Source: TC&S

Page 84: 4 Wheelers Banificial Factual Adverse Report
Page 85: 4 Wheelers Banificial Factual Adverse Report

Maruti Suzuki Report Snap Shot

Plenty of entry level cars had been put through the NCAP crash test recently, and most of them failed to be safe enough. Now, the Maruti Suzuki Swift was put through the Global NCAP crash test, and India’s best selling B2 segment hatchback has failed to be safe enough for occupants.The Swift has received a score of 0 stars in the frontal collision test.

WORST SERVICE ,HELP LESS CUSTOMER I have purchased a SWIFT ldi , from sahibabad mahindra,s first choice, it was the day when my troubles has started . no ONE in that branch who is thinking for the customer . all are only for commitments only . and the main thing is this one will different comment another will different but result will be the same i mean no results .

I Bought new maruti suzuki swft facelite onj 31 oct 2014 from pream moters jaipur. The sound qulality of car's musice system is very poor the speakers are totally crack the sound and it give a very poor experince .

Adverse Response Over the past months, Maruti has been testing a diesel variant of the Celerio hatchback. The production version of the car has been spotted. The car is wearing a DDiS badge on its front fender like other diesel Maruti products. The Celerio diesel is expected to be powered by an 800 cc, twin-cylinder diesel engine that is capable of producing 35 PS and is expected to return about 30 kpl, making it one of the most fuel-efficient cars in the market.

Maruti’s AMT equipped models have tasted great success in India with the Celerio AMT version being in high demand. But, high demand also means long waiting periods which is a big turn off for most buyers which is why Maruti has decided to ramp up the production of the AMT units to meet demand and reduce waiting periods.R. S. Kalsi, Executive Director, Maruti Suzuki, said, “The idea is not to wait for our supplier to first ramp up volumes and then get into AMT for a new model. We are working with our supplier to increase volumes so that the AMT is not provided in one model at the cost of the other

Maruti Suzuki India Limited, India’s largest automaker, is working on a new diesel engine which is to be seen on board Celerio hatchback and the company’s Light Commercial Vehicles of the future. This new 800cc diesel engine, smallest in the market, is being developed at the Maruti Suzuki plant in Gurgaon and claims to have a mileage of 30 kmpl. Maruti Suzuki’s new 800cc diesel motor, smaller than the 1000cc diesel engine currently seen on board Chevrolet Beat, is a twin cylinder engine capable of producing about 35 PS peak power and expected to return approximately 30 kmpl.

Beneficial Response

Period: 1st to 15th Nov’14 Source: TC&S

Page 86: 4 Wheelers Banificial Factual Adverse Report

Beneficial Posts Date Source URL

1-Nov fert.nic.in http://fert.nic.in/rate-contract-hiring-private-taximaruti-sx4-cng-

variant-department-fertilizers

2-Nov msn.com http://www.msn.com/en-in/autos/other/maruti-suzuki-alto-k10-

new-vs-old/ar-BBcaNzE

3-Nov blogs.wsj.com http://blogs.wsj.com/indiarealtime/2014/11/03/maruti-suzuki-

introduces-alto-k10-indias-cheapest-automatic-car/

4-Nov economictimes.indiatimes.com http://economictimes.indiatimes.com/industry/auto/news/passenger-vehicle/cars/maruti-investing-about-rs-4000-cr-in-key-areas-in-2-3-

yrs/articleshow/45034709.cms

5-Nov tribuneindia.com http://www.tribuneindia.com/2014/20141105/biz.htm

10-Nov business-standard.com http://www.business-standard.com/article/companies/bharti-

connects-with-consumers-maruti-s-revenue-in-top-gear-114111000075_1.html

12-Nov snn.co.in http://snn.co.in/auto/1472-maruti-celerio-diesel-will-be-india-s-

most-fuel-efficient-car-at-30-kmpl.html

Period: 1st to 15th Nov’14 Source: TC&S

Page 87: 4 Wheelers Banificial Factual Adverse Report

Factual Posts Date Source URL

1-Nov economictimes.indiatimes.com http://economictimes.indiatimes.com/markets/stocks/news/indian-units-of-japanese-companies-like-maruti-honda-siel-hitachi-soar-as-

yen-hits-6-year-low/articleshow/45000621.cms

2-Nov msn.com http://www.msn.com/en-in/autos/other/maruti-suzuki-alto-k10-

new-vs-old/ar-BBcaNzE

3-Nov economictimes.indiatimes.com http://economictimes.indiatimes.com/markets/stocks/news/september-quarterly-results-show-india-inc-losing-steam-slowest-aggregate-

revenue-since-december-2013/articleshow/45016614.cms

4-Nov motorbash.com http://motorbash.com/new-alto-k10-launched-pics-price-automatic-

details/

14-Nov motoroids.com http://www.motoroids.com/reviews/maruti-suzuki-ciaz-1-3-diesel-1-

4-petrol-review-supersized-sensibility/attachment/maruti-suzuki-ciaz-interior-28/

15-Nov indiatrend.in http://www.indiatrend.in/videos/mds-93

15-Nov carblogindia.com http://www.carblogindia.com/govt-accuses-maruti-suzuki-unfair-

trade-practices/

Period: 1st to 15th Nov’14 Source: TC&S

Page 88: 4 Wheelers Banificial Factual Adverse Report

Adverse Posts Date Source URL

1-Nov economictimes.indiatimes.com http://economictimes.indiatimes.com/industry/auto/news/passenge

r-vehicle/cars/festive-season-fails-to-cheer-car-makers-october-sales-subdued/articleshow/45005563.cms

2-Nov grahakseva.com http://www.grahakseva.com/complaints/220310/maruti-suzuki-

swift-new-2014-sound-problem

4-Nov ibnlive.in.com http://ibnlive.in.com/news/maruti-suzuki-swift-nissan-datsun-go-fail-

crash-tests-get-zerostar-safety-rating/510477-25-162.html

5-Nov pressclubofindia.co.in http://pressclubofindia.co.in/maruti-swift-datsun-go-fail-global-

safety-test/

13-Nov team-bhp.com http://www.team-bhp.com/forum/indian-car-scene/157204-maruti-

swift-datsun-go-fail-global-ncap-tests-too-39.html

14-Nov freepressjournal.in http://freepressjournal.in/robbers-erroneously-throw-rs-14-lakh-in-

bhayander-creek/

15-Nov rushlane.com http://www.rushlane.com/reason-defies-logic-maruti-suzuki-chief-

isnt-big-on-airbags-12135936.html

Period: 1st to 15th Nov’14 Source: TC&S

Page 89: 4 Wheelers Banificial Factual Adverse Report

Maruti Suzuki Genre Wise Share

61 16%

35 9%

293 75%

Tonality

Adverse Benificial Factual

212 54%

177 46%

Maruti Suzuki

BFA Share

News Web

10

3 3 2

0

3

6

9

12

15

Review site News portal BusinessPortal

CorporateSite

Blogingportal

Top 5 Beneficial Genre

29

21

5 5 1

05

101520253035

News portal Review site Complaintssite

BusinessPortal

Blogingportal

Top 5 Adverse Genre

133

34 34

10 1030507090

110130150

Newsportal

Review site BusinessPortal

Blogingportal

DiscussionForum

Top 5 News Genre

98

32 24 8 5

0

40

80

120

Review site Newsportal

BusinessPortal

Blogingportal

Complaintssite

Top 5 Web Genre

Period: 1st to 15th Nov’14 Source: TC&S

Page 90: 4 Wheelers Banificial Factual Adverse Report

Genre Wise Alert Share

18

58

5 5

165

132

525456585

105125145165185

Bloging portal Business Portal Complaints site Corporate Site Discussion Forum News portal Review site Social Bkmrktng

Maruti Suzuki

68

227

23 115

25 7 1

770

2 22 4

630

14 15 0

100200300400500600700800900

Blogingportal

BusinessPortal

Complaintssite

CorporateSite

Discussionforum

E-Commercesite

MagazineSite

News portal OnlineBroakrage

Otherwebsite

Press Release Review site SocialBkmrktng

TransportPortal

Overall

Period: 1st to 15th Nov’14 Source: TC&S

Page 91: 4 Wheelers Banificial Factual Adverse Report

BUZZANGLES Measure What Matters…

Page 92: 4 Wheelers Banificial Factual Adverse Report

Introducing BuzzAngles

The Digital world has given rise to a new breed of influencers, opinion leaders, critics or in some cases just a voice wanting to be heard. It is a complex world and most times replete with jargon or terms which are not easily understood. Having said that, brands are built or (sometimes) destroyed overnight as opinions or experiences are floating freely for anyone who is willing to lend an ear.

In order words the digital world is a necessary evil and listening, tracking and most importantly measuring the impact on the brand has become very crucial and complex at the same time. Making sense out of the data on a common platform is also a huge challenge.

BuzzAngles focuses on measuring what is relevant along with detailed analytics on the brand. It keeps you informed about the dynamics of the digital medium, by Monitoring, Capturing and Analyzing the information. It delivers knowledge that can be visualized and represented via web application and mobile app keeping your focus only on decision making.

Page 93: 4 Wheelers Banificial Factual Adverse Report

• Understand where you stand with a 3600 approach

• Act wisely

• Design your communication strategies

• Capture what’s important and relevant

• Listen to the Digital space

• Understand what is said

Monitor Capture

Analyze Respond

Page 94: 4 Wheelers Banificial Factual Adverse Report

Know what is been spoken about your brand in the Digital PR as well as Social space

Understand how is your brand represents

Who is speaking and when

Which are the sources who speak about your brand the most

Understand the cognitive intelligence behind every communication

Understand the dynamics of the sector and the socioeconomics of the system you are in

Know your competitor better and the perception they creates, understand what they are communication and how are they perceived

Have a relativistic understanding between your brand your competitor and other factors related to your business

Business Benefits with BuzzAngles

Page 95: 4 Wheelers Banificial Factual Adverse Report

Disclaimer

Disclaimer: The research report or any part of the analysis provided by Therefore Consultancy and Services Pvt. Ltd. is strictly meant for its intended recipient/s only. Reproduction in any form, either in part or whole for personal benefit or redistribution without prior permission is strictly prohibited. The information provided in the research documents is an outcome from various methods and data points available which are reliable to the best of our knowledge. However Therefore Consultancy and Services Pvt. Ltd. and/or any of its affiliates and/or employees shall not be liable for loss or damage that may arise from use of this research/ analysis. Therefore Consultancy and Services Pvt. Ltd and/ or any of its affiliates and/ or employees may or may not hold positions in any of the representations mentioned in the document. The report also includes analysis and views expressed by our research team. The research report is purely for information purposes and does not construe to be investment recommendation/ advice or an offer or solicitation of an offer to buy/ sell any media Properties. The opinions expressed are our current opinions as of on the date appearing in the material and may be subject to change from time to time without prior notice. Neither this report, nor any opinion expressed herein, should be construed as an offer to sell or a solicitation of any sort. The company accepts no liability whatsoever for any direct or consequential loss arising from the use of this report or its contents.

Page 96: 4 Wheelers Banificial Factual Adverse Report

You Plan Therefore You Succeed

Page 97: 4 Wheelers Banificial Factual Adverse Report

Thank You