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ldquoWinning the hearts and minds of our Team and
Customersrdquo
sanjeev bahadurmtechmbaupsc topper
(ex cmc ltdhcl-hpSr VPED Intergraph-RILExpert Panel Member -PHDCCI)
G
People will forget what you said They will forget what you did But they will never forget how you made them feel mdash Maya Angelou
Objective of this interactive discussion
1Discover the importance of increasing Employee Satisfaction Employee Productivity by 20 in same 8-9 hours work per day 2How progressive selfless leaders can increase Customer Business and Profitability by 22-25 per annum through Customer Delight Innovation and happiness 3How to win and create wealth for our employerrsquos happiness growth for our teamrsquos through concrete opportunities
Potential Markets for your Business
3 phases in our life-Physical Development Mental Development and Spiritual Development
Save and Invest 20 per annum from your net salaries on Appreciating Assets after cross checking Save Money while buying depreciating Brands
ldquoA customer is the most important visitor on our premises He is not
dependent on us We are dependent on him He is not an interruption of
our work He is the purpose of it He is not an outsider of our business He
is part of it We are not doing him a favour by serving him He is doing us a favour by giving us the opportunity
to do sordquohellipGandhi in 1890 in SA
ldquoThe aim of marketing is to know and understand the customer so well the product or service fits him and sells itself
rdquohelliphellipPeter Drucker
Do you know there is 5-20 Probability of selling to a new prospect and 60-70
Probability of selling to an existing customer
Your teamrsquos career path happiness depends upon
Visualize your teamrsquos future Solution to Customer lsquos
problems stronglyRemember 2 and 2 is 22 in business and not 4even a school boy girl can
do that
ldquoGood business leaders create a vision articulate the vision passionately own the vision and relentlessly drive it to completionrdquo
hellipJack Welch
ldquoEveryone says Toyota is the best company in the world but the customer doesnt care about the world They care if we are the best in town or not Thats what I want to be
rdquoAkio Toyoda
ldquoCareer growth depends on our Core CompetencyTeam StrengthsProjectexecutionInnovation Organizing skills capabilities Market opportunitieshelliprdquo
Key Drivershelliphellip1Do we know that Rs 5- 6 crores expenses per annum on Marketing(Travel Stay Business EntertainmentPR )can generate Rs 100 crore Business pa
2Do we know it takes 8-10 business visits per CustomerProspect can ensure Order
Closure to almost 100
Destiny-Pathway to Success1Our daily ldquoThought habits action prioritiesdetermine our destinyrdquohellipThoughts travel farhellipWorld famous Swami Vivekanada Most of people or situations we encounter in life are attracted by our thought vibrations
2Learn to create new Business opportunities before your Business Rivals grab these opportunitieshellip
Service quality is a comparison of expectations with performanceA business
with high service quality will meet customer needs whilst remaining
economically competitive Improved service quality may increase
economic competitivenessThis aim may be achieved by understanding
and improving operational processes identifying problems quickly and
systematically establishing valid and reliable service performance measures and measuring customer satisfaction and other
performance outcomes
Service quality model
Live each present moment completely and the future will take care of itselfFully enjoy the wonder and beauty of each instant
Live each present moment completely and the future will take care of itselfFully enjoy the wonder and beauty of each instant
Sense pleasures lead to sufferingldquo Guru Paramhansa Yoganada
Do you use ldquo Intution or Reasoningrdquo to solve problems
Do you have a ldquoCool Mind and a Calm Heart with balanced emotionsrdquo
1ldquoWinning the Hearts and Minds of our Team and Customerrsquosrdquo
2ldquoThink Smart Think OriginalThinkImplement ahead of Time and Competitionrdquo
3The first step in exceeding your customers expectations is to know those expectations
hellipRoy H Williams
Everyone talks about building a relationship with your customer I think you build one with your employees firsthelliphelliphellipAngela Ahrendts
Can weldquowork and smilerdquo productively efficiently and
profitably 8 hours a day
Can we both guide our team 30 minutes in the morning and evening respectively
Can we work independently on our strengths 7 hours a day
Diagnose Solve problems implement solutions Can we give credit to our team when we succeed Take responsibility for an occasional failure Improve teamrsquos productivity by 20 so that Our Projectrsquos cost comes down by 5-7 Take care of annual inflation of say 9-10 per annum in
India for long duration contracts costing Our daily Time-Table and list of activities decides our
productivity and quarterly progress Can we create consensus through decentralized decision
making and calculated risk taking while mapping opportunities
Are we competitive focused on attractive profitable business opportunities hellipwhile being ahead of time and competition
As selfless leader(s) can we
Can we ldquo Visualizerdquo strongly5-20 Probability is probability of selling to a new prospect 60-70 Probability of
selling to an existing customer Is our decision making positive with a
ldquoReward to Risk ratio of 101rdquo
Companies and their brands need to reach out and speak directly to consumers to honor their
values and to form meaningful relationships with them They must become architects of community consistently demonstrating the values that their customer community expects in exchange for their loyaltyandpurchasesSimon Mainwaring
Are YOUR TEAM MEMBERS GOOD AT INNOVATIONPROBLEM SOLVINGQUALITY PROCESSESDOCUMENTATIONTHINK
AND FEEL LIKE YOUR CUSTOMERS DOBranding is not merely about differentiating products it is about striking emotional chords with consumers It is about cultivating identity attachment and trust to inspire customer loyalty Chinese brands score low on attributes such as sophisticated desirable innovative friendly and trustworthy
DO YOU KNOWrdquo UNITY IS STRENGTHrdquohelliphellipand steer CLEAR
OF Organizational Politics
WINNING INVOLVES OPPORTUNITIES IDENTIFICATION
TEAM IDENTIFICATIONRESOURCES IDENTIFICATION
GOAL IDENTIFICATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERS
WINNING INVOLVES OPPORTUNITIES OR PROJECT IDENTIFICATIONTEAM IDENTIFICATIONRESOURCESSKILLS IDENTIFICATIONGOAL(s) IDENTIFICATIONARTICULATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERSESTIMATE TIMECOSTSTOOLSSOFTWARE INVOLVEDIMPROVE TEAM PRODUCTIVITYEFFICIENCY BY 20 if required through OUTSOURCINGUNDERPROMISE and OVERDELIVER THRU SELFLESS LEADERSHIP PROCESS INNOVATIONSTANDARDIZATION and RESULTS DOCUMENTATIONMAINTAINING CONFIDENTIALITY
Double check and take signatures of Customers on documents as required
Always go Top- down in any organization and maintain good PR
1ldquoTHE MORE ONE GIVESTHE MORE ONE GETSrdquohellipSWAMI VIVEKANANDA
2 SELFLESS ACTION IS BETTER THAN INACTIONrdquohellipLORD KRISHNA
3ldquoSENSE PLEASURES LEAD TO SUFFERINGrdquohellipGURU PARAMHANSA
YOGANANDAhellipSRFUSA
BALANCED DEVELOPMENT OF TEAM
Convert ldquoThreats into Opportunitiesrdquo
A cranky and ruthless boss creates a toxic organization filled with negative underachievers who ignore opportunities an inspirational inclusive leader spawns acolytes for whom any challenge is surmountable Create a peaceful happy work environment Create healthy competitionhelliphellip
Success(Indicative steps)
New Methods for creating Value and Utility in ThellipS Go up the value chain
Create a newrdquo Profit Centerrdquo and a Team with relevant skillsCreate a New Business Model to generate Rs 100 crores pa
to USD 1 billion over10-12 years timeframe
Michael E Porterrsquos Model for IT Industry
Porter five forces analysis is a framework to analyze the level of competition within an industry and business strategy development It draws upon industrial organization (IO) economics to derive five forces that determine the competitive intensity and therefore attractiveness of an Industry Attractiveness in this context refers to the overall industry profitability An unattractive industry is one in which the combination of these five forces acts to drive down overall profitability A very unattractive industry would be one approaching pure competition in which available profits for all firms are driven to normal profit This analysis is associated with its principal innovator Michael E Porter of Harvard UniversityPorter referred to these forces as the micro environment to contrast it with the more general term macro environment They consist of those forces close to a company that affect its ability to serve its customers and make a profit A change in any of the forces normally requires a business unit to re-assess the marketplace given the overall change in industry information The overall industry attractiveness does not imply that every firm in the industry will return the same profitability Firms are able to apply their core competencies business model network to achieve a profit above the industry average
For Indian projects increase productivity and profitability
For Foreign Projects examine G-20 countries where TCS is not presentCreate new contacts new business lines new contracts with higher profitability even in india
Take help of external ldquoTrainers and Consultantsrdquo to create new Business Opporunities
Give them business problems and ask them to find solutions contacts prospects using research data and innovation
Once a quarter- review your goals progress and retrain your staff if necessary
Create Hope Business Leads with funds new divisions
profit centershelliphellip
Remember you are therdquo Brand and living Legendsrdquo
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
G
People will forget what you said They will forget what you did But they will never forget how you made them feel mdash Maya Angelou
Objective of this interactive discussion
1Discover the importance of increasing Employee Satisfaction Employee Productivity by 20 in same 8-9 hours work per day 2How progressive selfless leaders can increase Customer Business and Profitability by 22-25 per annum through Customer Delight Innovation and happiness 3How to win and create wealth for our employerrsquos happiness growth for our teamrsquos through concrete opportunities
Potential Markets for your Business
3 phases in our life-Physical Development Mental Development and Spiritual Development
Save and Invest 20 per annum from your net salaries on Appreciating Assets after cross checking Save Money while buying depreciating Brands
ldquoA customer is the most important visitor on our premises He is not
dependent on us We are dependent on him He is not an interruption of
our work He is the purpose of it He is not an outsider of our business He
is part of it We are not doing him a favour by serving him He is doing us a favour by giving us the opportunity
to do sordquohellipGandhi in 1890 in SA
ldquoThe aim of marketing is to know and understand the customer so well the product or service fits him and sells itself
rdquohelliphellipPeter Drucker
Do you know there is 5-20 Probability of selling to a new prospect and 60-70
Probability of selling to an existing customer
Your teamrsquos career path happiness depends upon
Visualize your teamrsquos future Solution to Customer lsquos
problems stronglyRemember 2 and 2 is 22 in business and not 4even a school boy girl can
do that
ldquoGood business leaders create a vision articulate the vision passionately own the vision and relentlessly drive it to completionrdquo
hellipJack Welch
ldquoEveryone says Toyota is the best company in the world but the customer doesnt care about the world They care if we are the best in town or not Thats what I want to be
rdquoAkio Toyoda
ldquoCareer growth depends on our Core CompetencyTeam StrengthsProjectexecutionInnovation Organizing skills capabilities Market opportunitieshelliprdquo
Key Drivershelliphellip1Do we know that Rs 5- 6 crores expenses per annum on Marketing(Travel Stay Business EntertainmentPR )can generate Rs 100 crore Business pa
2Do we know it takes 8-10 business visits per CustomerProspect can ensure Order
Closure to almost 100
Destiny-Pathway to Success1Our daily ldquoThought habits action prioritiesdetermine our destinyrdquohellipThoughts travel farhellipWorld famous Swami Vivekanada Most of people or situations we encounter in life are attracted by our thought vibrations
2Learn to create new Business opportunities before your Business Rivals grab these opportunitieshellip
Service quality is a comparison of expectations with performanceA business
with high service quality will meet customer needs whilst remaining
economically competitive Improved service quality may increase
economic competitivenessThis aim may be achieved by understanding
and improving operational processes identifying problems quickly and
systematically establishing valid and reliable service performance measures and measuring customer satisfaction and other
performance outcomes
Service quality model
Live each present moment completely and the future will take care of itselfFully enjoy the wonder and beauty of each instant
Live each present moment completely and the future will take care of itselfFully enjoy the wonder and beauty of each instant
Sense pleasures lead to sufferingldquo Guru Paramhansa Yoganada
Do you use ldquo Intution or Reasoningrdquo to solve problems
Do you have a ldquoCool Mind and a Calm Heart with balanced emotionsrdquo
1ldquoWinning the Hearts and Minds of our Team and Customerrsquosrdquo
2ldquoThink Smart Think OriginalThinkImplement ahead of Time and Competitionrdquo
3The first step in exceeding your customers expectations is to know those expectations
hellipRoy H Williams
Everyone talks about building a relationship with your customer I think you build one with your employees firsthelliphelliphellipAngela Ahrendts
Can weldquowork and smilerdquo productively efficiently and
profitably 8 hours a day
Can we both guide our team 30 minutes in the morning and evening respectively
Can we work independently on our strengths 7 hours a day
Diagnose Solve problems implement solutions Can we give credit to our team when we succeed Take responsibility for an occasional failure Improve teamrsquos productivity by 20 so that Our Projectrsquos cost comes down by 5-7 Take care of annual inflation of say 9-10 per annum in
India for long duration contracts costing Our daily Time-Table and list of activities decides our
productivity and quarterly progress Can we create consensus through decentralized decision
making and calculated risk taking while mapping opportunities
Are we competitive focused on attractive profitable business opportunities hellipwhile being ahead of time and competition
As selfless leader(s) can we
Can we ldquo Visualizerdquo strongly5-20 Probability is probability of selling to a new prospect 60-70 Probability of
selling to an existing customer Is our decision making positive with a
ldquoReward to Risk ratio of 101rdquo
Companies and their brands need to reach out and speak directly to consumers to honor their
values and to form meaningful relationships with them They must become architects of community consistently demonstrating the values that their customer community expects in exchange for their loyaltyandpurchasesSimon Mainwaring
Are YOUR TEAM MEMBERS GOOD AT INNOVATIONPROBLEM SOLVINGQUALITY PROCESSESDOCUMENTATIONTHINK
AND FEEL LIKE YOUR CUSTOMERS DOBranding is not merely about differentiating products it is about striking emotional chords with consumers It is about cultivating identity attachment and trust to inspire customer loyalty Chinese brands score low on attributes such as sophisticated desirable innovative friendly and trustworthy
DO YOU KNOWrdquo UNITY IS STRENGTHrdquohelliphellipand steer CLEAR
OF Organizational Politics
WINNING INVOLVES OPPORTUNITIES IDENTIFICATION
TEAM IDENTIFICATIONRESOURCES IDENTIFICATION
GOAL IDENTIFICATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERS
WINNING INVOLVES OPPORTUNITIES OR PROJECT IDENTIFICATIONTEAM IDENTIFICATIONRESOURCESSKILLS IDENTIFICATIONGOAL(s) IDENTIFICATIONARTICULATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERSESTIMATE TIMECOSTSTOOLSSOFTWARE INVOLVEDIMPROVE TEAM PRODUCTIVITYEFFICIENCY BY 20 if required through OUTSOURCINGUNDERPROMISE and OVERDELIVER THRU SELFLESS LEADERSHIP PROCESS INNOVATIONSTANDARDIZATION and RESULTS DOCUMENTATIONMAINTAINING CONFIDENTIALITY
Double check and take signatures of Customers on documents as required
Always go Top- down in any organization and maintain good PR
1ldquoTHE MORE ONE GIVESTHE MORE ONE GETSrdquohellipSWAMI VIVEKANANDA
2 SELFLESS ACTION IS BETTER THAN INACTIONrdquohellipLORD KRISHNA
3ldquoSENSE PLEASURES LEAD TO SUFFERINGrdquohellipGURU PARAMHANSA
YOGANANDAhellipSRFUSA
BALANCED DEVELOPMENT OF TEAM
Convert ldquoThreats into Opportunitiesrdquo
A cranky and ruthless boss creates a toxic organization filled with negative underachievers who ignore opportunities an inspirational inclusive leader spawns acolytes for whom any challenge is surmountable Create a peaceful happy work environment Create healthy competitionhelliphellip
Success(Indicative steps)
New Methods for creating Value and Utility in ThellipS Go up the value chain
Create a newrdquo Profit Centerrdquo and a Team with relevant skillsCreate a New Business Model to generate Rs 100 crores pa
to USD 1 billion over10-12 years timeframe
Michael E Porterrsquos Model for IT Industry
Porter five forces analysis is a framework to analyze the level of competition within an industry and business strategy development It draws upon industrial organization (IO) economics to derive five forces that determine the competitive intensity and therefore attractiveness of an Industry Attractiveness in this context refers to the overall industry profitability An unattractive industry is one in which the combination of these five forces acts to drive down overall profitability A very unattractive industry would be one approaching pure competition in which available profits for all firms are driven to normal profit This analysis is associated with its principal innovator Michael E Porter of Harvard UniversityPorter referred to these forces as the micro environment to contrast it with the more general term macro environment They consist of those forces close to a company that affect its ability to serve its customers and make a profit A change in any of the forces normally requires a business unit to re-assess the marketplace given the overall change in industry information The overall industry attractiveness does not imply that every firm in the industry will return the same profitability Firms are able to apply their core competencies business model network to achieve a profit above the industry average
For Indian projects increase productivity and profitability
For Foreign Projects examine G-20 countries where TCS is not presentCreate new contacts new business lines new contracts with higher profitability even in india
Take help of external ldquoTrainers and Consultantsrdquo to create new Business Opporunities
Give them business problems and ask them to find solutions contacts prospects using research data and innovation
Once a quarter- review your goals progress and retrain your staff if necessary
Create Hope Business Leads with funds new divisions
profit centershelliphellip
Remember you are therdquo Brand and living Legendsrdquo
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Objective of this interactive discussion
1Discover the importance of increasing Employee Satisfaction Employee Productivity by 20 in same 8-9 hours work per day 2How progressive selfless leaders can increase Customer Business and Profitability by 22-25 per annum through Customer Delight Innovation and happiness 3How to win and create wealth for our employerrsquos happiness growth for our teamrsquos through concrete opportunities
Potential Markets for your Business
3 phases in our life-Physical Development Mental Development and Spiritual Development
Save and Invest 20 per annum from your net salaries on Appreciating Assets after cross checking Save Money while buying depreciating Brands
ldquoA customer is the most important visitor on our premises He is not
dependent on us We are dependent on him He is not an interruption of
our work He is the purpose of it He is not an outsider of our business He
is part of it We are not doing him a favour by serving him He is doing us a favour by giving us the opportunity
to do sordquohellipGandhi in 1890 in SA
ldquoThe aim of marketing is to know and understand the customer so well the product or service fits him and sells itself
rdquohelliphellipPeter Drucker
Do you know there is 5-20 Probability of selling to a new prospect and 60-70
Probability of selling to an existing customer
Your teamrsquos career path happiness depends upon
Visualize your teamrsquos future Solution to Customer lsquos
problems stronglyRemember 2 and 2 is 22 in business and not 4even a school boy girl can
do that
ldquoGood business leaders create a vision articulate the vision passionately own the vision and relentlessly drive it to completionrdquo
hellipJack Welch
ldquoEveryone says Toyota is the best company in the world but the customer doesnt care about the world They care if we are the best in town or not Thats what I want to be
rdquoAkio Toyoda
ldquoCareer growth depends on our Core CompetencyTeam StrengthsProjectexecutionInnovation Organizing skills capabilities Market opportunitieshelliprdquo
Key Drivershelliphellip1Do we know that Rs 5- 6 crores expenses per annum on Marketing(Travel Stay Business EntertainmentPR )can generate Rs 100 crore Business pa
2Do we know it takes 8-10 business visits per CustomerProspect can ensure Order
Closure to almost 100
Destiny-Pathway to Success1Our daily ldquoThought habits action prioritiesdetermine our destinyrdquohellipThoughts travel farhellipWorld famous Swami Vivekanada Most of people or situations we encounter in life are attracted by our thought vibrations
2Learn to create new Business opportunities before your Business Rivals grab these opportunitieshellip
Service quality is a comparison of expectations with performanceA business
with high service quality will meet customer needs whilst remaining
economically competitive Improved service quality may increase
economic competitivenessThis aim may be achieved by understanding
and improving operational processes identifying problems quickly and
systematically establishing valid and reliable service performance measures and measuring customer satisfaction and other
performance outcomes
Service quality model
Live each present moment completely and the future will take care of itselfFully enjoy the wonder and beauty of each instant
Live each present moment completely and the future will take care of itselfFully enjoy the wonder and beauty of each instant
Sense pleasures lead to sufferingldquo Guru Paramhansa Yoganada
Do you use ldquo Intution or Reasoningrdquo to solve problems
Do you have a ldquoCool Mind and a Calm Heart with balanced emotionsrdquo
1ldquoWinning the Hearts and Minds of our Team and Customerrsquosrdquo
2ldquoThink Smart Think OriginalThinkImplement ahead of Time and Competitionrdquo
3The first step in exceeding your customers expectations is to know those expectations
hellipRoy H Williams
Everyone talks about building a relationship with your customer I think you build one with your employees firsthelliphelliphellipAngela Ahrendts
Can weldquowork and smilerdquo productively efficiently and
profitably 8 hours a day
Can we both guide our team 30 minutes in the morning and evening respectively
Can we work independently on our strengths 7 hours a day
Diagnose Solve problems implement solutions Can we give credit to our team when we succeed Take responsibility for an occasional failure Improve teamrsquos productivity by 20 so that Our Projectrsquos cost comes down by 5-7 Take care of annual inflation of say 9-10 per annum in
India for long duration contracts costing Our daily Time-Table and list of activities decides our
productivity and quarterly progress Can we create consensus through decentralized decision
making and calculated risk taking while mapping opportunities
Are we competitive focused on attractive profitable business opportunities hellipwhile being ahead of time and competition
As selfless leader(s) can we
Can we ldquo Visualizerdquo strongly5-20 Probability is probability of selling to a new prospect 60-70 Probability of
selling to an existing customer Is our decision making positive with a
ldquoReward to Risk ratio of 101rdquo
Companies and their brands need to reach out and speak directly to consumers to honor their
values and to form meaningful relationships with them They must become architects of community consistently demonstrating the values that their customer community expects in exchange for their loyaltyandpurchasesSimon Mainwaring
Are YOUR TEAM MEMBERS GOOD AT INNOVATIONPROBLEM SOLVINGQUALITY PROCESSESDOCUMENTATIONTHINK
AND FEEL LIKE YOUR CUSTOMERS DOBranding is not merely about differentiating products it is about striking emotional chords with consumers It is about cultivating identity attachment and trust to inspire customer loyalty Chinese brands score low on attributes such as sophisticated desirable innovative friendly and trustworthy
DO YOU KNOWrdquo UNITY IS STRENGTHrdquohelliphellipand steer CLEAR
OF Organizational Politics
WINNING INVOLVES OPPORTUNITIES IDENTIFICATION
TEAM IDENTIFICATIONRESOURCES IDENTIFICATION
GOAL IDENTIFICATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERS
WINNING INVOLVES OPPORTUNITIES OR PROJECT IDENTIFICATIONTEAM IDENTIFICATIONRESOURCESSKILLS IDENTIFICATIONGOAL(s) IDENTIFICATIONARTICULATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERSESTIMATE TIMECOSTSTOOLSSOFTWARE INVOLVEDIMPROVE TEAM PRODUCTIVITYEFFICIENCY BY 20 if required through OUTSOURCINGUNDERPROMISE and OVERDELIVER THRU SELFLESS LEADERSHIP PROCESS INNOVATIONSTANDARDIZATION and RESULTS DOCUMENTATIONMAINTAINING CONFIDENTIALITY
Double check and take signatures of Customers on documents as required
Always go Top- down in any organization and maintain good PR
1ldquoTHE MORE ONE GIVESTHE MORE ONE GETSrdquohellipSWAMI VIVEKANANDA
2 SELFLESS ACTION IS BETTER THAN INACTIONrdquohellipLORD KRISHNA
3ldquoSENSE PLEASURES LEAD TO SUFFERINGrdquohellipGURU PARAMHANSA
YOGANANDAhellipSRFUSA
BALANCED DEVELOPMENT OF TEAM
Convert ldquoThreats into Opportunitiesrdquo
A cranky and ruthless boss creates a toxic organization filled with negative underachievers who ignore opportunities an inspirational inclusive leader spawns acolytes for whom any challenge is surmountable Create a peaceful happy work environment Create healthy competitionhelliphellip
Success(Indicative steps)
New Methods for creating Value and Utility in ThellipS Go up the value chain
Create a newrdquo Profit Centerrdquo and a Team with relevant skillsCreate a New Business Model to generate Rs 100 crores pa
to USD 1 billion over10-12 years timeframe
Michael E Porterrsquos Model for IT Industry
Porter five forces analysis is a framework to analyze the level of competition within an industry and business strategy development It draws upon industrial organization (IO) economics to derive five forces that determine the competitive intensity and therefore attractiveness of an Industry Attractiveness in this context refers to the overall industry profitability An unattractive industry is one in which the combination of these five forces acts to drive down overall profitability A very unattractive industry would be one approaching pure competition in which available profits for all firms are driven to normal profit This analysis is associated with its principal innovator Michael E Porter of Harvard UniversityPorter referred to these forces as the micro environment to contrast it with the more general term macro environment They consist of those forces close to a company that affect its ability to serve its customers and make a profit A change in any of the forces normally requires a business unit to re-assess the marketplace given the overall change in industry information The overall industry attractiveness does not imply that every firm in the industry will return the same profitability Firms are able to apply their core competencies business model network to achieve a profit above the industry average
For Indian projects increase productivity and profitability
For Foreign Projects examine G-20 countries where TCS is not presentCreate new contacts new business lines new contracts with higher profitability even in india
Take help of external ldquoTrainers and Consultantsrdquo to create new Business Opporunities
Give them business problems and ask them to find solutions contacts prospects using research data and innovation
Once a quarter- review your goals progress and retrain your staff if necessary
Create Hope Business Leads with funds new divisions
profit centershelliphellip
Remember you are therdquo Brand and living Legendsrdquo
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Potential Markets for your Business
3 phases in our life-Physical Development Mental Development and Spiritual Development
Save and Invest 20 per annum from your net salaries on Appreciating Assets after cross checking Save Money while buying depreciating Brands
ldquoA customer is the most important visitor on our premises He is not
dependent on us We are dependent on him He is not an interruption of
our work He is the purpose of it He is not an outsider of our business He
is part of it We are not doing him a favour by serving him He is doing us a favour by giving us the opportunity
to do sordquohellipGandhi in 1890 in SA
ldquoThe aim of marketing is to know and understand the customer so well the product or service fits him and sells itself
rdquohelliphellipPeter Drucker
Do you know there is 5-20 Probability of selling to a new prospect and 60-70
Probability of selling to an existing customer
Your teamrsquos career path happiness depends upon
Visualize your teamrsquos future Solution to Customer lsquos
problems stronglyRemember 2 and 2 is 22 in business and not 4even a school boy girl can
do that
ldquoGood business leaders create a vision articulate the vision passionately own the vision and relentlessly drive it to completionrdquo
hellipJack Welch
ldquoEveryone says Toyota is the best company in the world but the customer doesnt care about the world They care if we are the best in town or not Thats what I want to be
rdquoAkio Toyoda
ldquoCareer growth depends on our Core CompetencyTeam StrengthsProjectexecutionInnovation Organizing skills capabilities Market opportunitieshelliprdquo
Key Drivershelliphellip1Do we know that Rs 5- 6 crores expenses per annum on Marketing(Travel Stay Business EntertainmentPR )can generate Rs 100 crore Business pa
2Do we know it takes 8-10 business visits per CustomerProspect can ensure Order
Closure to almost 100
Destiny-Pathway to Success1Our daily ldquoThought habits action prioritiesdetermine our destinyrdquohellipThoughts travel farhellipWorld famous Swami Vivekanada Most of people or situations we encounter in life are attracted by our thought vibrations
2Learn to create new Business opportunities before your Business Rivals grab these opportunitieshellip
Service quality is a comparison of expectations with performanceA business
with high service quality will meet customer needs whilst remaining
economically competitive Improved service quality may increase
economic competitivenessThis aim may be achieved by understanding
and improving operational processes identifying problems quickly and
systematically establishing valid and reliable service performance measures and measuring customer satisfaction and other
performance outcomes
Service quality model
Live each present moment completely and the future will take care of itselfFully enjoy the wonder and beauty of each instant
Live each present moment completely and the future will take care of itselfFully enjoy the wonder and beauty of each instant
Sense pleasures lead to sufferingldquo Guru Paramhansa Yoganada
Do you use ldquo Intution or Reasoningrdquo to solve problems
Do you have a ldquoCool Mind and a Calm Heart with balanced emotionsrdquo
1ldquoWinning the Hearts and Minds of our Team and Customerrsquosrdquo
2ldquoThink Smart Think OriginalThinkImplement ahead of Time and Competitionrdquo
3The first step in exceeding your customers expectations is to know those expectations
hellipRoy H Williams
Everyone talks about building a relationship with your customer I think you build one with your employees firsthelliphelliphellipAngela Ahrendts
Can weldquowork and smilerdquo productively efficiently and
profitably 8 hours a day
Can we both guide our team 30 minutes in the morning and evening respectively
Can we work independently on our strengths 7 hours a day
Diagnose Solve problems implement solutions Can we give credit to our team when we succeed Take responsibility for an occasional failure Improve teamrsquos productivity by 20 so that Our Projectrsquos cost comes down by 5-7 Take care of annual inflation of say 9-10 per annum in
India for long duration contracts costing Our daily Time-Table and list of activities decides our
productivity and quarterly progress Can we create consensus through decentralized decision
making and calculated risk taking while mapping opportunities
Are we competitive focused on attractive profitable business opportunities hellipwhile being ahead of time and competition
As selfless leader(s) can we
Can we ldquo Visualizerdquo strongly5-20 Probability is probability of selling to a new prospect 60-70 Probability of
selling to an existing customer Is our decision making positive with a
ldquoReward to Risk ratio of 101rdquo
Companies and their brands need to reach out and speak directly to consumers to honor their
values and to form meaningful relationships with them They must become architects of community consistently demonstrating the values that their customer community expects in exchange for their loyaltyandpurchasesSimon Mainwaring
Are YOUR TEAM MEMBERS GOOD AT INNOVATIONPROBLEM SOLVINGQUALITY PROCESSESDOCUMENTATIONTHINK
AND FEEL LIKE YOUR CUSTOMERS DOBranding is not merely about differentiating products it is about striking emotional chords with consumers It is about cultivating identity attachment and trust to inspire customer loyalty Chinese brands score low on attributes such as sophisticated desirable innovative friendly and trustworthy
DO YOU KNOWrdquo UNITY IS STRENGTHrdquohelliphellipand steer CLEAR
OF Organizational Politics
WINNING INVOLVES OPPORTUNITIES IDENTIFICATION
TEAM IDENTIFICATIONRESOURCES IDENTIFICATION
GOAL IDENTIFICATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERS
WINNING INVOLVES OPPORTUNITIES OR PROJECT IDENTIFICATIONTEAM IDENTIFICATIONRESOURCESSKILLS IDENTIFICATIONGOAL(s) IDENTIFICATIONARTICULATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERSESTIMATE TIMECOSTSTOOLSSOFTWARE INVOLVEDIMPROVE TEAM PRODUCTIVITYEFFICIENCY BY 20 if required through OUTSOURCINGUNDERPROMISE and OVERDELIVER THRU SELFLESS LEADERSHIP PROCESS INNOVATIONSTANDARDIZATION and RESULTS DOCUMENTATIONMAINTAINING CONFIDENTIALITY
Double check and take signatures of Customers on documents as required
Always go Top- down in any organization and maintain good PR
1ldquoTHE MORE ONE GIVESTHE MORE ONE GETSrdquohellipSWAMI VIVEKANANDA
2 SELFLESS ACTION IS BETTER THAN INACTIONrdquohellipLORD KRISHNA
3ldquoSENSE PLEASURES LEAD TO SUFFERINGrdquohellipGURU PARAMHANSA
YOGANANDAhellipSRFUSA
BALANCED DEVELOPMENT OF TEAM
Convert ldquoThreats into Opportunitiesrdquo
A cranky and ruthless boss creates a toxic organization filled with negative underachievers who ignore opportunities an inspirational inclusive leader spawns acolytes for whom any challenge is surmountable Create a peaceful happy work environment Create healthy competitionhelliphellip
Success(Indicative steps)
New Methods for creating Value and Utility in ThellipS Go up the value chain
Create a newrdquo Profit Centerrdquo and a Team with relevant skillsCreate a New Business Model to generate Rs 100 crores pa
to USD 1 billion over10-12 years timeframe
Michael E Porterrsquos Model for IT Industry
Porter five forces analysis is a framework to analyze the level of competition within an industry and business strategy development It draws upon industrial organization (IO) economics to derive five forces that determine the competitive intensity and therefore attractiveness of an Industry Attractiveness in this context refers to the overall industry profitability An unattractive industry is one in which the combination of these five forces acts to drive down overall profitability A very unattractive industry would be one approaching pure competition in which available profits for all firms are driven to normal profit This analysis is associated with its principal innovator Michael E Porter of Harvard UniversityPorter referred to these forces as the micro environment to contrast it with the more general term macro environment They consist of those forces close to a company that affect its ability to serve its customers and make a profit A change in any of the forces normally requires a business unit to re-assess the marketplace given the overall change in industry information The overall industry attractiveness does not imply that every firm in the industry will return the same profitability Firms are able to apply their core competencies business model network to achieve a profit above the industry average
For Indian projects increase productivity and profitability
For Foreign Projects examine G-20 countries where TCS is not presentCreate new contacts new business lines new contracts with higher profitability even in india
Take help of external ldquoTrainers and Consultantsrdquo to create new Business Opporunities
Give them business problems and ask them to find solutions contacts prospects using research data and innovation
Once a quarter- review your goals progress and retrain your staff if necessary
Create Hope Business Leads with funds new divisions
profit centershelliphellip
Remember you are therdquo Brand and living Legendsrdquo
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
3 phases in our life-Physical Development Mental Development and Spiritual Development
Save and Invest 20 per annum from your net salaries on Appreciating Assets after cross checking Save Money while buying depreciating Brands
ldquoA customer is the most important visitor on our premises He is not
dependent on us We are dependent on him He is not an interruption of
our work He is the purpose of it He is not an outsider of our business He
is part of it We are not doing him a favour by serving him He is doing us a favour by giving us the opportunity
to do sordquohellipGandhi in 1890 in SA
ldquoThe aim of marketing is to know and understand the customer so well the product or service fits him and sells itself
rdquohelliphellipPeter Drucker
Do you know there is 5-20 Probability of selling to a new prospect and 60-70
Probability of selling to an existing customer
Your teamrsquos career path happiness depends upon
Visualize your teamrsquos future Solution to Customer lsquos
problems stronglyRemember 2 and 2 is 22 in business and not 4even a school boy girl can
do that
ldquoGood business leaders create a vision articulate the vision passionately own the vision and relentlessly drive it to completionrdquo
hellipJack Welch
ldquoEveryone says Toyota is the best company in the world but the customer doesnt care about the world They care if we are the best in town or not Thats what I want to be
rdquoAkio Toyoda
ldquoCareer growth depends on our Core CompetencyTeam StrengthsProjectexecutionInnovation Organizing skills capabilities Market opportunitieshelliprdquo
Key Drivershelliphellip1Do we know that Rs 5- 6 crores expenses per annum on Marketing(Travel Stay Business EntertainmentPR )can generate Rs 100 crore Business pa
2Do we know it takes 8-10 business visits per CustomerProspect can ensure Order
Closure to almost 100
Destiny-Pathway to Success1Our daily ldquoThought habits action prioritiesdetermine our destinyrdquohellipThoughts travel farhellipWorld famous Swami Vivekanada Most of people or situations we encounter in life are attracted by our thought vibrations
2Learn to create new Business opportunities before your Business Rivals grab these opportunitieshellip
Service quality is a comparison of expectations with performanceA business
with high service quality will meet customer needs whilst remaining
economically competitive Improved service quality may increase
economic competitivenessThis aim may be achieved by understanding
and improving operational processes identifying problems quickly and
systematically establishing valid and reliable service performance measures and measuring customer satisfaction and other
performance outcomes
Service quality model
Live each present moment completely and the future will take care of itselfFully enjoy the wonder and beauty of each instant
Live each present moment completely and the future will take care of itselfFully enjoy the wonder and beauty of each instant
Sense pleasures lead to sufferingldquo Guru Paramhansa Yoganada
Do you use ldquo Intution or Reasoningrdquo to solve problems
Do you have a ldquoCool Mind and a Calm Heart with balanced emotionsrdquo
1ldquoWinning the Hearts and Minds of our Team and Customerrsquosrdquo
2ldquoThink Smart Think OriginalThinkImplement ahead of Time and Competitionrdquo
3The first step in exceeding your customers expectations is to know those expectations
hellipRoy H Williams
Everyone talks about building a relationship with your customer I think you build one with your employees firsthelliphelliphellipAngela Ahrendts
Can weldquowork and smilerdquo productively efficiently and
profitably 8 hours a day
Can we both guide our team 30 minutes in the morning and evening respectively
Can we work independently on our strengths 7 hours a day
Diagnose Solve problems implement solutions Can we give credit to our team when we succeed Take responsibility for an occasional failure Improve teamrsquos productivity by 20 so that Our Projectrsquos cost comes down by 5-7 Take care of annual inflation of say 9-10 per annum in
India for long duration contracts costing Our daily Time-Table and list of activities decides our
productivity and quarterly progress Can we create consensus through decentralized decision
making and calculated risk taking while mapping opportunities
Are we competitive focused on attractive profitable business opportunities hellipwhile being ahead of time and competition
As selfless leader(s) can we
Can we ldquo Visualizerdquo strongly5-20 Probability is probability of selling to a new prospect 60-70 Probability of
selling to an existing customer Is our decision making positive with a
ldquoReward to Risk ratio of 101rdquo
Companies and their brands need to reach out and speak directly to consumers to honor their
values and to form meaningful relationships with them They must become architects of community consistently demonstrating the values that their customer community expects in exchange for their loyaltyandpurchasesSimon Mainwaring
Are YOUR TEAM MEMBERS GOOD AT INNOVATIONPROBLEM SOLVINGQUALITY PROCESSESDOCUMENTATIONTHINK
AND FEEL LIKE YOUR CUSTOMERS DOBranding is not merely about differentiating products it is about striking emotional chords with consumers It is about cultivating identity attachment and trust to inspire customer loyalty Chinese brands score low on attributes such as sophisticated desirable innovative friendly and trustworthy
DO YOU KNOWrdquo UNITY IS STRENGTHrdquohelliphellipand steer CLEAR
OF Organizational Politics
WINNING INVOLVES OPPORTUNITIES IDENTIFICATION
TEAM IDENTIFICATIONRESOURCES IDENTIFICATION
GOAL IDENTIFICATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERS
WINNING INVOLVES OPPORTUNITIES OR PROJECT IDENTIFICATIONTEAM IDENTIFICATIONRESOURCESSKILLS IDENTIFICATIONGOAL(s) IDENTIFICATIONARTICULATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERSESTIMATE TIMECOSTSTOOLSSOFTWARE INVOLVEDIMPROVE TEAM PRODUCTIVITYEFFICIENCY BY 20 if required through OUTSOURCINGUNDERPROMISE and OVERDELIVER THRU SELFLESS LEADERSHIP PROCESS INNOVATIONSTANDARDIZATION and RESULTS DOCUMENTATIONMAINTAINING CONFIDENTIALITY
Double check and take signatures of Customers on documents as required
Always go Top- down in any organization and maintain good PR
1ldquoTHE MORE ONE GIVESTHE MORE ONE GETSrdquohellipSWAMI VIVEKANANDA
2 SELFLESS ACTION IS BETTER THAN INACTIONrdquohellipLORD KRISHNA
3ldquoSENSE PLEASURES LEAD TO SUFFERINGrdquohellipGURU PARAMHANSA
YOGANANDAhellipSRFUSA
BALANCED DEVELOPMENT OF TEAM
Convert ldquoThreats into Opportunitiesrdquo
A cranky and ruthless boss creates a toxic organization filled with negative underachievers who ignore opportunities an inspirational inclusive leader spawns acolytes for whom any challenge is surmountable Create a peaceful happy work environment Create healthy competitionhelliphellip
Success(Indicative steps)
New Methods for creating Value and Utility in ThellipS Go up the value chain
Create a newrdquo Profit Centerrdquo and a Team with relevant skillsCreate a New Business Model to generate Rs 100 crores pa
to USD 1 billion over10-12 years timeframe
Michael E Porterrsquos Model for IT Industry
Porter five forces analysis is a framework to analyze the level of competition within an industry and business strategy development It draws upon industrial organization (IO) economics to derive five forces that determine the competitive intensity and therefore attractiveness of an Industry Attractiveness in this context refers to the overall industry profitability An unattractive industry is one in which the combination of these five forces acts to drive down overall profitability A very unattractive industry would be one approaching pure competition in which available profits for all firms are driven to normal profit This analysis is associated with its principal innovator Michael E Porter of Harvard UniversityPorter referred to these forces as the micro environment to contrast it with the more general term macro environment They consist of those forces close to a company that affect its ability to serve its customers and make a profit A change in any of the forces normally requires a business unit to re-assess the marketplace given the overall change in industry information The overall industry attractiveness does not imply that every firm in the industry will return the same profitability Firms are able to apply their core competencies business model network to achieve a profit above the industry average
For Indian projects increase productivity and profitability
For Foreign Projects examine G-20 countries where TCS is not presentCreate new contacts new business lines new contracts with higher profitability even in india
Take help of external ldquoTrainers and Consultantsrdquo to create new Business Opporunities
Give them business problems and ask them to find solutions contacts prospects using research data and innovation
Once a quarter- review your goals progress and retrain your staff if necessary
Create Hope Business Leads with funds new divisions
profit centershelliphellip
Remember you are therdquo Brand and living Legendsrdquo
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
ldquoA customer is the most important visitor on our premises He is not
dependent on us We are dependent on him He is not an interruption of
our work He is the purpose of it He is not an outsider of our business He
is part of it We are not doing him a favour by serving him He is doing us a favour by giving us the opportunity
to do sordquohellipGandhi in 1890 in SA
ldquoThe aim of marketing is to know and understand the customer so well the product or service fits him and sells itself
rdquohelliphellipPeter Drucker
Do you know there is 5-20 Probability of selling to a new prospect and 60-70
Probability of selling to an existing customer
Your teamrsquos career path happiness depends upon
Visualize your teamrsquos future Solution to Customer lsquos
problems stronglyRemember 2 and 2 is 22 in business and not 4even a school boy girl can
do that
ldquoGood business leaders create a vision articulate the vision passionately own the vision and relentlessly drive it to completionrdquo
hellipJack Welch
ldquoEveryone says Toyota is the best company in the world but the customer doesnt care about the world They care if we are the best in town or not Thats what I want to be
rdquoAkio Toyoda
ldquoCareer growth depends on our Core CompetencyTeam StrengthsProjectexecutionInnovation Organizing skills capabilities Market opportunitieshelliprdquo
Key Drivershelliphellip1Do we know that Rs 5- 6 crores expenses per annum on Marketing(Travel Stay Business EntertainmentPR )can generate Rs 100 crore Business pa
2Do we know it takes 8-10 business visits per CustomerProspect can ensure Order
Closure to almost 100
Destiny-Pathway to Success1Our daily ldquoThought habits action prioritiesdetermine our destinyrdquohellipThoughts travel farhellipWorld famous Swami Vivekanada Most of people or situations we encounter in life are attracted by our thought vibrations
2Learn to create new Business opportunities before your Business Rivals grab these opportunitieshellip
Service quality is a comparison of expectations with performanceA business
with high service quality will meet customer needs whilst remaining
economically competitive Improved service quality may increase
economic competitivenessThis aim may be achieved by understanding
and improving operational processes identifying problems quickly and
systematically establishing valid and reliable service performance measures and measuring customer satisfaction and other
performance outcomes
Service quality model
Live each present moment completely and the future will take care of itselfFully enjoy the wonder and beauty of each instant
Live each present moment completely and the future will take care of itselfFully enjoy the wonder and beauty of each instant
Sense pleasures lead to sufferingldquo Guru Paramhansa Yoganada
Do you use ldquo Intution or Reasoningrdquo to solve problems
Do you have a ldquoCool Mind and a Calm Heart with balanced emotionsrdquo
1ldquoWinning the Hearts and Minds of our Team and Customerrsquosrdquo
2ldquoThink Smart Think OriginalThinkImplement ahead of Time and Competitionrdquo
3The first step in exceeding your customers expectations is to know those expectations
hellipRoy H Williams
Everyone talks about building a relationship with your customer I think you build one with your employees firsthelliphelliphellipAngela Ahrendts
Can weldquowork and smilerdquo productively efficiently and
profitably 8 hours a day
Can we both guide our team 30 minutes in the morning and evening respectively
Can we work independently on our strengths 7 hours a day
Diagnose Solve problems implement solutions Can we give credit to our team when we succeed Take responsibility for an occasional failure Improve teamrsquos productivity by 20 so that Our Projectrsquos cost comes down by 5-7 Take care of annual inflation of say 9-10 per annum in
India for long duration contracts costing Our daily Time-Table and list of activities decides our
productivity and quarterly progress Can we create consensus through decentralized decision
making and calculated risk taking while mapping opportunities
Are we competitive focused on attractive profitable business opportunities hellipwhile being ahead of time and competition
As selfless leader(s) can we
Can we ldquo Visualizerdquo strongly5-20 Probability is probability of selling to a new prospect 60-70 Probability of
selling to an existing customer Is our decision making positive with a
ldquoReward to Risk ratio of 101rdquo
Companies and their brands need to reach out and speak directly to consumers to honor their
values and to form meaningful relationships with them They must become architects of community consistently demonstrating the values that their customer community expects in exchange for their loyaltyandpurchasesSimon Mainwaring
Are YOUR TEAM MEMBERS GOOD AT INNOVATIONPROBLEM SOLVINGQUALITY PROCESSESDOCUMENTATIONTHINK
AND FEEL LIKE YOUR CUSTOMERS DOBranding is not merely about differentiating products it is about striking emotional chords with consumers It is about cultivating identity attachment and trust to inspire customer loyalty Chinese brands score low on attributes such as sophisticated desirable innovative friendly and trustworthy
DO YOU KNOWrdquo UNITY IS STRENGTHrdquohelliphellipand steer CLEAR
OF Organizational Politics
WINNING INVOLVES OPPORTUNITIES IDENTIFICATION
TEAM IDENTIFICATIONRESOURCES IDENTIFICATION
GOAL IDENTIFICATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERS
WINNING INVOLVES OPPORTUNITIES OR PROJECT IDENTIFICATIONTEAM IDENTIFICATIONRESOURCESSKILLS IDENTIFICATIONGOAL(s) IDENTIFICATIONARTICULATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERSESTIMATE TIMECOSTSTOOLSSOFTWARE INVOLVEDIMPROVE TEAM PRODUCTIVITYEFFICIENCY BY 20 if required through OUTSOURCINGUNDERPROMISE and OVERDELIVER THRU SELFLESS LEADERSHIP PROCESS INNOVATIONSTANDARDIZATION and RESULTS DOCUMENTATIONMAINTAINING CONFIDENTIALITY
Double check and take signatures of Customers on documents as required
Always go Top- down in any organization and maintain good PR
1ldquoTHE MORE ONE GIVESTHE MORE ONE GETSrdquohellipSWAMI VIVEKANANDA
2 SELFLESS ACTION IS BETTER THAN INACTIONrdquohellipLORD KRISHNA
3ldquoSENSE PLEASURES LEAD TO SUFFERINGrdquohellipGURU PARAMHANSA
YOGANANDAhellipSRFUSA
BALANCED DEVELOPMENT OF TEAM
Convert ldquoThreats into Opportunitiesrdquo
A cranky and ruthless boss creates a toxic organization filled with negative underachievers who ignore opportunities an inspirational inclusive leader spawns acolytes for whom any challenge is surmountable Create a peaceful happy work environment Create healthy competitionhelliphellip
Success(Indicative steps)
New Methods for creating Value and Utility in ThellipS Go up the value chain
Create a newrdquo Profit Centerrdquo and a Team with relevant skillsCreate a New Business Model to generate Rs 100 crores pa
to USD 1 billion over10-12 years timeframe
Michael E Porterrsquos Model for IT Industry
Porter five forces analysis is a framework to analyze the level of competition within an industry and business strategy development It draws upon industrial organization (IO) economics to derive five forces that determine the competitive intensity and therefore attractiveness of an Industry Attractiveness in this context refers to the overall industry profitability An unattractive industry is one in which the combination of these five forces acts to drive down overall profitability A very unattractive industry would be one approaching pure competition in which available profits for all firms are driven to normal profit This analysis is associated with its principal innovator Michael E Porter of Harvard UniversityPorter referred to these forces as the micro environment to contrast it with the more general term macro environment They consist of those forces close to a company that affect its ability to serve its customers and make a profit A change in any of the forces normally requires a business unit to re-assess the marketplace given the overall change in industry information The overall industry attractiveness does not imply that every firm in the industry will return the same profitability Firms are able to apply their core competencies business model network to achieve a profit above the industry average
For Indian projects increase productivity and profitability
For Foreign Projects examine G-20 countries where TCS is not presentCreate new contacts new business lines new contracts with higher profitability even in india
Take help of external ldquoTrainers and Consultantsrdquo to create new Business Opporunities
Give them business problems and ask them to find solutions contacts prospects using research data and innovation
Once a quarter- review your goals progress and retrain your staff if necessary
Create Hope Business Leads with funds new divisions
profit centershelliphellip
Remember you are therdquo Brand and living Legendsrdquo
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
ldquoThe aim of marketing is to know and understand the customer so well the product or service fits him and sells itself
rdquohelliphellipPeter Drucker
Do you know there is 5-20 Probability of selling to a new prospect and 60-70
Probability of selling to an existing customer
Your teamrsquos career path happiness depends upon
Visualize your teamrsquos future Solution to Customer lsquos
problems stronglyRemember 2 and 2 is 22 in business and not 4even a school boy girl can
do that
ldquoGood business leaders create a vision articulate the vision passionately own the vision and relentlessly drive it to completionrdquo
hellipJack Welch
ldquoEveryone says Toyota is the best company in the world but the customer doesnt care about the world They care if we are the best in town or not Thats what I want to be
rdquoAkio Toyoda
ldquoCareer growth depends on our Core CompetencyTeam StrengthsProjectexecutionInnovation Organizing skills capabilities Market opportunitieshelliprdquo
Key Drivershelliphellip1Do we know that Rs 5- 6 crores expenses per annum on Marketing(Travel Stay Business EntertainmentPR )can generate Rs 100 crore Business pa
2Do we know it takes 8-10 business visits per CustomerProspect can ensure Order
Closure to almost 100
Destiny-Pathway to Success1Our daily ldquoThought habits action prioritiesdetermine our destinyrdquohellipThoughts travel farhellipWorld famous Swami Vivekanada Most of people or situations we encounter in life are attracted by our thought vibrations
2Learn to create new Business opportunities before your Business Rivals grab these opportunitieshellip
Service quality is a comparison of expectations with performanceA business
with high service quality will meet customer needs whilst remaining
economically competitive Improved service quality may increase
economic competitivenessThis aim may be achieved by understanding
and improving operational processes identifying problems quickly and
systematically establishing valid and reliable service performance measures and measuring customer satisfaction and other
performance outcomes
Service quality model
Live each present moment completely and the future will take care of itselfFully enjoy the wonder and beauty of each instant
Live each present moment completely and the future will take care of itselfFully enjoy the wonder and beauty of each instant
Sense pleasures lead to sufferingldquo Guru Paramhansa Yoganada
Do you use ldquo Intution or Reasoningrdquo to solve problems
Do you have a ldquoCool Mind and a Calm Heart with balanced emotionsrdquo
1ldquoWinning the Hearts and Minds of our Team and Customerrsquosrdquo
2ldquoThink Smart Think OriginalThinkImplement ahead of Time and Competitionrdquo
3The first step in exceeding your customers expectations is to know those expectations
hellipRoy H Williams
Everyone talks about building a relationship with your customer I think you build one with your employees firsthelliphelliphellipAngela Ahrendts
Can weldquowork and smilerdquo productively efficiently and
profitably 8 hours a day
Can we both guide our team 30 minutes in the morning and evening respectively
Can we work independently on our strengths 7 hours a day
Diagnose Solve problems implement solutions Can we give credit to our team when we succeed Take responsibility for an occasional failure Improve teamrsquos productivity by 20 so that Our Projectrsquos cost comes down by 5-7 Take care of annual inflation of say 9-10 per annum in
India for long duration contracts costing Our daily Time-Table and list of activities decides our
productivity and quarterly progress Can we create consensus through decentralized decision
making and calculated risk taking while mapping opportunities
Are we competitive focused on attractive profitable business opportunities hellipwhile being ahead of time and competition
As selfless leader(s) can we
Can we ldquo Visualizerdquo strongly5-20 Probability is probability of selling to a new prospect 60-70 Probability of
selling to an existing customer Is our decision making positive with a
ldquoReward to Risk ratio of 101rdquo
Companies and their brands need to reach out and speak directly to consumers to honor their
values and to form meaningful relationships with them They must become architects of community consistently demonstrating the values that their customer community expects in exchange for their loyaltyandpurchasesSimon Mainwaring
Are YOUR TEAM MEMBERS GOOD AT INNOVATIONPROBLEM SOLVINGQUALITY PROCESSESDOCUMENTATIONTHINK
AND FEEL LIKE YOUR CUSTOMERS DOBranding is not merely about differentiating products it is about striking emotional chords with consumers It is about cultivating identity attachment and trust to inspire customer loyalty Chinese brands score low on attributes such as sophisticated desirable innovative friendly and trustworthy
DO YOU KNOWrdquo UNITY IS STRENGTHrdquohelliphellipand steer CLEAR
OF Organizational Politics
WINNING INVOLVES OPPORTUNITIES IDENTIFICATION
TEAM IDENTIFICATIONRESOURCES IDENTIFICATION
GOAL IDENTIFICATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERS
WINNING INVOLVES OPPORTUNITIES OR PROJECT IDENTIFICATIONTEAM IDENTIFICATIONRESOURCESSKILLS IDENTIFICATIONGOAL(s) IDENTIFICATIONARTICULATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERSESTIMATE TIMECOSTSTOOLSSOFTWARE INVOLVEDIMPROVE TEAM PRODUCTIVITYEFFICIENCY BY 20 if required through OUTSOURCINGUNDERPROMISE and OVERDELIVER THRU SELFLESS LEADERSHIP PROCESS INNOVATIONSTANDARDIZATION and RESULTS DOCUMENTATIONMAINTAINING CONFIDENTIALITY
Double check and take signatures of Customers on documents as required
Always go Top- down in any organization and maintain good PR
1ldquoTHE MORE ONE GIVESTHE MORE ONE GETSrdquohellipSWAMI VIVEKANANDA
2 SELFLESS ACTION IS BETTER THAN INACTIONrdquohellipLORD KRISHNA
3ldquoSENSE PLEASURES LEAD TO SUFFERINGrdquohellipGURU PARAMHANSA
YOGANANDAhellipSRFUSA
BALANCED DEVELOPMENT OF TEAM
Convert ldquoThreats into Opportunitiesrdquo
A cranky and ruthless boss creates a toxic organization filled with negative underachievers who ignore opportunities an inspirational inclusive leader spawns acolytes for whom any challenge is surmountable Create a peaceful happy work environment Create healthy competitionhelliphellip
Success(Indicative steps)
New Methods for creating Value and Utility in ThellipS Go up the value chain
Create a newrdquo Profit Centerrdquo and a Team with relevant skillsCreate a New Business Model to generate Rs 100 crores pa
to USD 1 billion over10-12 years timeframe
Michael E Porterrsquos Model for IT Industry
Porter five forces analysis is a framework to analyze the level of competition within an industry and business strategy development It draws upon industrial organization (IO) economics to derive five forces that determine the competitive intensity and therefore attractiveness of an Industry Attractiveness in this context refers to the overall industry profitability An unattractive industry is one in which the combination of these five forces acts to drive down overall profitability A very unattractive industry would be one approaching pure competition in which available profits for all firms are driven to normal profit This analysis is associated with its principal innovator Michael E Porter of Harvard UniversityPorter referred to these forces as the micro environment to contrast it with the more general term macro environment They consist of those forces close to a company that affect its ability to serve its customers and make a profit A change in any of the forces normally requires a business unit to re-assess the marketplace given the overall change in industry information The overall industry attractiveness does not imply that every firm in the industry will return the same profitability Firms are able to apply their core competencies business model network to achieve a profit above the industry average
For Indian projects increase productivity and profitability
For Foreign Projects examine G-20 countries where TCS is not presentCreate new contacts new business lines new contracts with higher profitability even in india
Take help of external ldquoTrainers and Consultantsrdquo to create new Business Opporunities
Give them business problems and ask them to find solutions contacts prospects using research data and innovation
Once a quarter- review your goals progress and retrain your staff if necessary
Create Hope Business Leads with funds new divisions
profit centershelliphellip
Remember you are therdquo Brand and living Legendsrdquo
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Your teamrsquos career path happiness depends upon
Visualize your teamrsquos future Solution to Customer lsquos
problems stronglyRemember 2 and 2 is 22 in business and not 4even a school boy girl can
do that
ldquoGood business leaders create a vision articulate the vision passionately own the vision and relentlessly drive it to completionrdquo
hellipJack Welch
ldquoEveryone says Toyota is the best company in the world but the customer doesnt care about the world They care if we are the best in town or not Thats what I want to be
rdquoAkio Toyoda
ldquoCareer growth depends on our Core CompetencyTeam StrengthsProjectexecutionInnovation Organizing skills capabilities Market opportunitieshelliprdquo
Key Drivershelliphellip1Do we know that Rs 5- 6 crores expenses per annum on Marketing(Travel Stay Business EntertainmentPR )can generate Rs 100 crore Business pa
2Do we know it takes 8-10 business visits per CustomerProspect can ensure Order
Closure to almost 100
Destiny-Pathway to Success1Our daily ldquoThought habits action prioritiesdetermine our destinyrdquohellipThoughts travel farhellipWorld famous Swami Vivekanada Most of people or situations we encounter in life are attracted by our thought vibrations
2Learn to create new Business opportunities before your Business Rivals grab these opportunitieshellip
Service quality is a comparison of expectations with performanceA business
with high service quality will meet customer needs whilst remaining
economically competitive Improved service quality may increase
economic competitivenessThis aim may be achieved by understanding
and improving operational processes identifying problems quickly and
systematically establishing valid and reliable service performance measures and measuring customer satisfaction and other
performance outcomes
Service quality model
Live each present moment completely and the future will take care of itselfFully enjoy the wonder and beauty of each instant
Live each present moment completely and the future will take care of itselfFully enjoy the wonder and beauty of each instant
Sense pleasures lead to sufferingldquo Guru Paramhansa Yoganada
Do you use ldquo Intution or Reasoningrdquo to solve problems
Do you have a ldquoCool Mind and a Calm Heart with balanced emotionsrdquo
1ldquoWinning the Hearts and Minds of our Team and Customerrsquosrdquo
2ldquoThink Smart Think OriginalThinkImplement ahead of Time and Competitionrdquo
3The first step in exceeding your customers expectations is to know those expectations
hellipRoy H Williams
Everyone talks about building a relationship with your customer I think you build one with your employees firsthelliphelliphellipAngela Ahrendts
Can weldquowork and smilerdquo productively efficiently and
profitably 8 hours a day
Can we both guide our team 30 minutes in the morning and evening respectively
Can we work independently on our strengths 7 hours a day
Diagnose Solve problems implement solutions Can we give credit to our team when we succeed Take responsibility for an occasional failure Improve teamrsquos productivity by 20 so that Our Projectrsquos cost comes down by 5-7 Take care of annual inflation of say 9-10 per annum in
India for long duration contracts costing Our daily Time-Table and list of activities decides our
productivity and quarterly progress Can we create consensus through decentralized decision
making and calculated risk taking while mapping opportunities
Are we competitive focused on attractive profitable business opportunities hellipwhile being ahead of time and competition
As selfless leader(s) can we
Can we ldquo Visualizerdquo strongly5-20 Probability is probability of selling to a new prospect 60-70 Probability of
selling to an existing customer Is our decision making positive with a
ldquoReward to Risk ratio of 101rdquo
Companies and their brands need to reach out and speak directly to consumers to honor their
values and to form meaningful relationships with them They must become architects of community consistently demonstrating the values that their customer community expects in exchange for their loyaltyandpurchasesSimon Mainwaring
Are YOUR TEAM MEMBERS GOOD AT INNOVATIONPROBLEM SOLVINGQUALITY PROCESSESDOCUMENTATIONTHINK
AND FEEL LIKE YOUR CUSTOMERS DOBranding is not merely about differentiating products it is about striking emotional chords with consumers It is about cultivating identity attachment and trust to inspire customer loyalty Chinese brands score low on attributes such as sophisticated desirable innovative friendly and trustworthy
DO YOU KNOWrdquo UNITY IS STRENGTHrdquohelliphellipand steer CLEAR
OF Organizational Politics
WINNING INVOLVES OPPORTUNITIES IDENTIFICATION
TEAM IDENTIFICATIONRESOURCES IDENTIFICATION
GOAL IDENTIFICATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERS
WINNING INVOLVES OPPORTUNITIES OR PROJECT IDENTIFICATIONTEAM IDENTIFICATIONRESOURCESSKILLS IDENTIFICATIONGOAL(s) IDENTIFICATIONARTICULATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERSESTIMATE TIMECOSTSTOOLSSOFTWARE INVOLVEDIMPROVE TEAM PRODUCTIVITYEFFICIENCY BY 20 if required through OUTSOURCINGUNDERPROMISE and OVERDELIVER THRU SELFLESS LEADERSHIP PROCESS INNOVATIONSTANDARDIZATION and RESULTS DOCUMENTATIONMAINTAINING CONFIDENTIALITY
Double check and take signatures of Customers on documents as required
Always go Top- down in any organization and maintain good PR
1ldquoTHE MORE ONE GIVESTHE MORE ONE GETSrdquohellipSWAMI VIVEKANANDA
2 SELFLESS ACTION IS BETTER THAN INACTIONrdquohellipLORD KRISHNA
3ldquoSENSE PLEASURES LEAD TO SUFFERINGrdquohellipGURU PARAMHANSA
YOGANANDAhellipSRFUSA
BALANCED DEVELOPMENT OF TEAM
Convert ldquoThreats into Opportunitiesrdquo
A cranky and ruthless boss creates a toxic organization filled with negative underachievers who ignore opportunities an inspirational inclusive leader spawns acolytes for whom any challenge is surmountable Create a peaceful happy work environment Create healthy competitionhelliphellip
Success(Indicative steps)
New Methods for creating Value and Utility in ThellipS Go up the value chain
Create a newrdquo Profit Centerrdquo and a Team with relevant skillsCreate a New Business Model to generate Rs 100 crores pa
to USD 1 billion over10-12 years timeframe
Michael E Porterrsquos Model for IT Industry
Porter five forces analysis is a framework to analyze the level of competition within an industry and business strategy development It draws upon industrial organization (IO) economics to derive five forces that determine the competitive intensity and therefore attractiveness of an Industry Attractiveness in this context refers to the overall industry profitability An unattractive industry is one in which the combination of these five forces acts to drive down overall profitability A very unattractive industry would be one approaching pure competition in which available profits for all firms are driven to normal profit This analysis is associated with its principal innovator Michael E Porter of Harvard UniversityPorter referred to these forces as the micro environment to contrast it with the more general term macro environment They consist of those forces close to a company that affect its ability to serve its customers and make a profit A change in any of the forces normally requires a business unit to re-assess the marketplace given the overall change in industry information The overall industry attractiveness does not imply that every firm in the industry will return the same profitability Firms are able to apply their core competencies business model network to achieve a profit above the industry average
For Indian projects increase productivity and profitability
For Foreign Projects examine G-20 countries where TCS is not presentCreate new contacts new business lines new contracts with higher profitability even in india
Take help of external ldquoTrainers and Consultantsrdquo to create new Business Opporunities
Give them business problems and ask them to find solutions contacts prospects using research data and innovation
Once a quarter- review your goals progress and retrain your staff if necessary
Create Hope Business Leads with funds new divisions
profit centershelliphellip
Remember you are therdquo Brand and living Legendsrdquo
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Visualize your teamrsquos future Solution to Customer lsquos
problems stronglyRemember 2 and 2 is 22 in business and not 4even a school boy girl can
do that
ldquoGood business leaders create a vision articulate the vision passionately own the vision and relentlessly drive it to completionrdquo
hellipJack Welch
ldquoEveryone says Toyota is the best company in the world but the customer doesnt care about the world They care if we are the best in town or not Thats what I want to be
rdquoAkio Toyoda
ldquoCareer growth depends on our Core CompetencyTeam StrengthsProjectexecutionInnovation Organizing skills capabilities Market opportunitieshelliprdquo
Key Drivershelliphellip1Do we know that Rs 5- 6 crores expenses per annum on Marketing(Travel Stay Business EntertainmentPR )can generate Rs 100 crore Business pa
2Do we know it takes 8-10 business visits per CustomerProspect can ensure Order
Closure to almost 100
Destiny-Pathway to Success1Our daily ldquoThought habits action prioritiesdetermine our destinyrdquohellipThoughts travel farhellipWorld famous Swami Vivekanada Most of people or situations we encounter in life are attracted by our thought vibrations
2Learn to create new Business opportunities before your Business Rivals grab these opportunitieshellip
Service quality is a comparison of expectations with performanceA business
with high service quality will meet customer needs whilst remaining
economically competitive Improved service quality may increase
economic competitivenessThis aim may be achieved by understanding
and improving operational processes identifying problems quickly and
systematically establishing valid and reliable service performance measures and measuring customer satisfaction and other
performance outcomes
Service quality model
Live each present moment completely and the future will take care of itselfFully enjoy the wonder and beauty of each instant
Live each present moment completely and the future will take care of itselfFully enjoy the wonder and beauty of each instant
Sense pleasures lead to sufferingldquo Guru Paramhansa Yoganada
Do you use ldquo Intution or Reasoningrdquo to solve problems
Do you have a ldquoCool Mind and a Calm Heart with balanced emotionsrdquo
1ldquoWinning the Hearts and Minds of our Team and Customerrsquosrdquo
2ldquoThink Smart Think OriginalThinkImplement ahead of Time and Competitionrdquo
3The first step in exceeding your customers expectations is to know those expectations
hellipRoy H Williams
Everyone talks about building a relationship with your customer I think you build one with your employees firsthelliphelliphellipAngela Ahrendts
Can weldquowork and smilerdquo productively efficiently and
profitably 8 hours a day
Can we both guide our team 30 minutes in the morning and evening respectively
Can we work independently on our strengths 7 hours a day
Diagnose Solve problems implement solutions Can we give credit to our team when we succeed Take responsibility for an occasional failure Improve teamrsquos productivity by 20 so that Our Projectrsquos cost comes down by 5-7 Take care of annual inflation of say 9-10 per annum in
India for long duration contracts costing Our daily Time-Table and list of activities decides our
productivity and quarterly progress Can we create consensus through decentralized decision
making and calculated risk taking while mapping opportunities
Are we competitive focused on attractive profitable business opportunities hellipwhile being ahead of time and competition
As selfless leader(s) can we
Can we ldquo Visualizerdquo strongly5-20 Probability is probability of selling to a new prospect 60-70 Probability of
selling to an existing customer Is our decision making positive with a
ldquoReward to Risk ratio of 101rdquo
Companies and their brands need to reach out and speak directly to consumers to honor their
values and to form meaningful relationships with them They must become architects of community consistently demonstrating the values that their customer community expects in exchange for their loyaltyandpurchasesSimon Mainwaring
Are YOUR TEAM MEMBERS GOOD AT INNOVATIONPROBLEM SOLVINGQUALITY PROCESSESDOCUMENTATIONTHINK
AND FEEL LIKE YOUR CUSTOMERS DOBranding is not merely about differentiating products it is about striking emotional chords with consumers It is about cultivating identity attachment and trust to inspire customer loyalty Chinese brands score low on attributes such as sophisticated desirable innovative friendly and trustworthy
DO YOU KNOWrdquo UNITY IS STRENGTHrdquohelliphellipand steer CLEAR
OF Organizational Politics
WINNING INVOLVES OPPORTUNITIES IDENTIFICATION
TEAM IDENTIFICATIONRESOURCES IDENTIFICATION
GOAL IDENTIFICATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERS
WINNING INVOLVES OPPORTUNITIES OR PROJECT IDENTIFICATIONTEAM IDENTIFICATIONRESOURCESSKILLS IDENTIFICATIONGOAL(s) IDENTIFICATIONARTICULATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERSESTIMATE TIMECOSTSTOOLSSOFTWARE INVOLVEDIMPROVE TEAM PRODUCTIVITYEFFICIENCY BY 20 if required through OUTSOURCINGUNDERPROMISE and OVERDELIVER THRU SELFLESS LEADERSHIP PROCESS INNOVATIONSTANDARDIZATION and RESULTS DOCUMENTATIONMAINTAINING CONFIDENTIALITY
Double check and take signatures of Customers on documents as required
Always go Top- down in any organization and maintain good PR
1ldquoTHE MORE ONE GIVESTHE MORE ONE GETSrdquohellipSWAMI VIVEKANANDA
2 SELFLESS ACTION IS BETTER THAN INACTIONrdquohellipLORD KRISHNA
3ldquoSENSE PLEASURES LEAD TO SUFFERINGrdquohellipGURU PARAMHANSA
YOGANANDAhellipSRFUSA
BALANCED DEVELOPMENT OF TEAM
Convert ldquoThreats into Opportunitiesrdquo
A cranky and ruthless boss creates a toxic organization filled with negative underachievers who ignore opportunities an inspirational inclusive leader spawns acolytes for whom any challenge is surmountable Create a peaceful happy work environment Create healthy competitionhelliphellip
Success(Indicative steps)
New Methods for creating Value and Utility in ThellipS Go up the value chain
Create a newrdquo Profit Centerrdquo and a Team with relevant skillsCreate a New Business Model to generate Rs 100 crores pa
to USD 1 billion over10-12 years timeframe
Michael E Porterrsquos Model for IT Industry
Porter five forces analysis is a framework to analyze the level of competition within an industry and business strategy development It draws upon industrial organization (IO) economics to derive five forces that determine the competitive intensity and therefore attractiveness of an Industry Attractiveness in this context refers to the overall industry profitability An unattractive industry is one in which the combination of these five forces acts to drive down overall profitability A very unattractive industry would be one approaching pure competition in which available profits for all firms are driven to normal profit This analysis is associated with its principal innovator Michael E Porter of Harvard UniversityPorter referred to these forces as the micro environment to contrast it with the more general term macro environment They consist of those forces close to a company that affect its ability to serve its customers and make a profit A change in any of the forces normally requires a business unit to re-assess the marketplace given the overall change in industry information The overall industry attractiveness does not imply that every firm in the industry will return the same profitability Firms are able to apply their core competencies business model network to achieve a profit above the industry average
For Indian projects increase productivity and profitability
For Foreign Projects examine G-20 countries where TCS is not presentCreate new contacts new business lines new contracts with higher profitability even in india
Take help of external ldquoTrainers and Consultantsrdquo to create new Business Opporunities
Give them business problems and ask them to find solutions contacts prospects using research data and innovation
Once a quarter- review your goals progress and retrain your staff if necessary
Create Hope Business Leads with funds new divisions
profit centershelliphellip
Remember you are therdquo Brand and living Legendsrdquo
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
ldquoGood business leaders create a vision articulate the vision passionately own the vision and relentlessly drive it to completionrdquo
hellipJack Welch
ldquoEveryone says Toyota is the best company in the world but the customer doesnt care about the world They care if we are the best in town or not Thats what I want to be
rdquoAkio Toyoda
ldquoCareer growth depends on our Core CompetencyTeam StrengthsProjectexecutionInnovation Organizing skills capabilities Market opportunitieshelliprdquo
Key Drivershelliphellip1Do we know that Rs 5- 6 crores expenses per annum on Marketing(Travel Stay Business EntertainmentPR )can generate Rs 100 crore Business pa
2Do we know it takes 8-10 business visits per CustomerProspect can ensure Order
Closure to almost 100
Destiny-Pathway to Success1Our daily ldquoThought habits action prioritiesdetermine our destinyrdquohellipThoughts travel farhellipWorld famous Swami Vivekanada Most of people or situations we encounter in life are attracted by our thought vibrations
2Learn to create new Business opportunities before your Business Rivals grab these opportunitieshellip
Service quality is a comparison of expectations with performanceA business
with high service quality will meet customer needs whilst remaining
economically competitive Improved service quality may increase
economic competitivenessThis aim may be achieved by understanding
and improving operational processes identifying problems quickly and
systematically establishing valid and reliable service performance measures and measuring customer satisfaction and other
performance outcomes
Service quality model
Live each present moment completely and the future will take care of itselfFully enjoy the wonder and beauty of each instant
Live each present moment completely and the future will take care of itselfFully enjoy the wonder and beauty of each instant
Sense pleasures lead to sufferingldquo Guru Paramhansa Yoganada
Do you use ldquo Intution or Reasoningrdquo to solve problems
Do you have a ldquoCool Mind and a Calm Heart with balanced emotionsrdquo
1ldquoWinning the Hearts and Minds of our Team and Customerrsquosrdquo
2ldquoThink Smart Think OriginalThinkImplement ahead of Time and Competitionrdquo
3The first step in exceeding your customers expectations is to know those expectations
hellipRoy H Williams
Everyone talks about building a relationship with your customer I think you build one with your employees firsthelliphelliphellipAngela Ahrendts
Can weldquowork and smilerdquo productively efficiently and
profitably 8 hours a day
Can we both guide our team 30 minutes in the morning and evening respectively
Can we work independently on our strengths 7 hours a day
Diagnose Solve problems implement solutions Can we give credit to our team when we succeed Take responsibility for an occasional failure Improve teamrsquos productivity by 20 so that Our Projectrsquos cost comes down by 5-7 Take care of annual inflation of say 9-10 per annum in
India for long duration contracts costing Our daily Time-Table and list of activities decides our
productivity and quarterly progress Can we create consensus through decentralized decision
making and calculated risk taking while mapping opportunities
Are we competitive focused on attractive profitable business opportunities hellipwhile being ahead of time and competition
As selfless leader(s) can we
Can we ldquo Visualizerdquo strongly5-20 Probability is probability of selling to a new prospect 60-70 Probability of
selling to an existing customer Is our decision making positive with a
ldquoReward to Risk ratio of 101rdquo
Companies and their brands need to reach out and speak directly to consumers to honor their
values and to form meaningful relationships with them They must become architects of community consistently demonstrating the values that their customer community expects in exchange for their loyaltyandpurchasesSimon Mainwaring
Are YOUR TEAM MEMBERS GOOD AT INNOVATIONPROBLEM SOLVINGQUALITY PROCESSESDOCUMENTATIONTHINK
AND FEEL LIKE YOUR CUSTOMERS DOBranding is not merely about differentiating products it is about striking emotional chords with consumers It is about cultivating identity attachment and trust to inspire customer loyalty Chinese brands score low on attributes such as sophisticated desirable innovative friendly and trustworthy
DO YOU KNOWrdquo UNITY IS STRENGTHrdquohelliphellipand steer CLEAR
OF Organizational Politics
WINNING INVOLVES OPPORTUNITIES IDENTIFICATION
TEAM IDENTIFICATIONRESOURCES IDENTIFICATION
GOAL IDENTIFICATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERS
WINNING INVOLVES OPPORTUNITIES OR PROJECT IDENTIFICATIONTEAM IDENTIFICATIONRESOURCESSKILLS IDENTIFICATIONGOAL(s) IDENTIFICATIONARTICULATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERSESTIMATE TIMECOSTSTOOLSSOFTWARE INVOLVEDIMPROVE TEAM PRODUCTIVITYEFFICIENCY BY 20 if required through OUTSOURCINGUNDERPROMISE and OVERDELIVER THRU SELFLESS LEADERSHIP PROCESS INNOVATIONSTANDARDIZATION and RESULTS DOCUMENTATIONMAINTAINING CONFIDENTIALITY
Double check and take signatures of Customers on documents as required
Always go Top- down in any organization and maintain good PR
1ldquoTHE MORE ONE GIVESTHE MORE ONE GETSrdquohellipSWAMI VIVEKANANDA
2 SELFLESS ACTION IS BETTER THAN INACTIONrdquohellipLORD KRISHNA
3ldquoSENSE PLEASURES LEAD TO SUFFERINGrdquohellipGURU PARAMHANSA
YOGANANDAhellipSRFUSA
BALANCED DEVELOPMENT OF TEAM
Convert ldquoThreats into Opportunitiesrdquo
A cranky and ruthless boss creates a toxic organization filled with negative underachievers who ignore opportunities an inspirational inclusive leader spawns acolytes for whom any challenge is surmountable Create a peaceful happy work environment Create healthy competitionhelliphellip
Success(Indicative steps)
New Methods for creating Value and Utility in ThellipS Go up the value chain
Create a newrdquo Profit Centerrdquo and a Team with relevant skillsCreate a New Business Model to generate Rs 100 crores pa
to USD 1 billion over10-12 years timeframe
Michael E Porterrsquos Model for IT Industry
Porter five forces analysis is a framework to analyze the level of competition within an industry and business strategy development It draws upon industrial organization (IO) economics to derive five forces that determine the competitive intensity and therefore attractiveness of an Industry Attractiveness in this context refers to the overall industry profitability An unattractive industry is one in which the combination of these five forces acts to drive down overall profitability A very unattractive industry would be one approaching pure competition in which available profits for all firms are driven to normal profit This analysis is associated with its principal innovator Michael E Porter of Harvard UniversityPorter referred to these forces as the micro environment to contrast it with the more general term macro environment They consist of those forces close to a company that affect its ability to serve its customers and make a profit A change in any of the forces normally requires a business unit to re-assess the marketplace given the overall change in industry information The overall industry attractiveness does not imply that every firm in the industry will return the same profitability Firms are able to apply their core competencies business model network to achieve a profit above the industry average
For Indian projects increase productivity and profitability
For Foreign Projects examine G-20 countries where TCS is not presentCreate new contacts new business lines new contracts with higher profitability even in india
Take help of external ldquoTrainers and Consultantsrdquo to create new Business Opporunities
Give them business problems and ask them to find solutions contacts prospects using research data and innovation
Once a quarter- review your goals progress and retrain your staff if necessary
Create Hope Business Leads with funds new divisions
profit centershelliphellip
Remember you are therdquo Brand and living Legendsrdquo
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
ldquoEveryone says Toyota is the best company in the world but the customer doesnt care about the world They care if we are the best in town or not Thats what I want to be
rdquoAkio Toyoda
ldquoCareer growth depends on our Core CompetencyTeam StrengthsProjectexecutionInnovation Organizing skills capabilities Market opportunitieshelliprdquo
Key Drivershelliphellip1Do we know that Rs 5- 6 crores expenses per annum on Marketing(Travel Stay Business EntertainmentPR )can generate Rs 100 crore Business pa
2Do we know it takes 8-10 business visits per CustomerProspect can ensure Order
Closure to almost 100
Destiny-Pathway to Success1Our daily ldquoThought habits action prioritiesdetermine our destinyrdquohellipThoughts travel farhellipWorld famous Swami Vivekanada Most of people or situations we encounter in life are attracted by our thought vibrations
2Learn to create new Business opportunities before your Business Rivals grab these opportunitieshellip
Service quality is a comparison of expectations with performanceA business
with high service quality will meet customer needs whilst remaining
economically competitive Improved service quality may increase
economic competitivenessThis aim may be achieved by understanding
and improving operational processes identifying problems quickly and
systematically establishing valid and reliable service performance measures and measuring customer satisfaction and other
performance outcomes
Service quality model
Live each present moment completely and the future will take care of itselfFully enjoy the wonder and beauty of each instant
Live each present moment completely and the future will take care of itselfFully enjoy the wonder and beauty of each instant
Sense pleasures lead to sufferingldquo Guru Paramhansa Yoganada
Do you use ldquo Intution or Reasoningrdquo to solve problems
Do you have a ldquoCool Mind and a Calm Heart with balanced emotionsrdquo
1ldquoWinning the Hearts and Minds of our Team and Customerrsquosrdquo
2ldquoThink Smart Think OriginalThinkImplement ahead of Time and Competitionrdquo
3The first step in exceeding your customers expectations is to know those expectations
hellipRoy H Williams
Everyone talks about building a relationship with your customer I think you build one with your employees firsthelliphelliphellipAngela Ahrendts
Can weldquowork and smilerdquo productively efficiently and
profitably 8 hours a day
Can we both guide our team 30 minutes in the morning and evening respectively
Can we work independently on our strengths 7 hours a day
Diagnose Solve problems implement solutions Can we give credit to our team when we succeed Take responsibility for an occasional failure Improve teamrsquos productivity by 20 so that Our Projectrsquos cost comes down by 5-7 Take care of annual inflation of say 9-10 per annum in
India for long duration contracts costing Our daily Time-Table and list of activities decides our
productivity and quarterly progress Can we create consensus through decentralized decision
making and calculated risk taking while mapping opportunities
Are we competitive focused on attractive profitable business opportunities hellipwhile being ahead of time and competition
As selfless leader(s) can we
Can we ldquo Visualizerdquo strongly5-20 Probability is probability of selling to a new prospect 60-70 Probability of
selling to an existing customer Is our decision making positive with a
ldquoReward to Risk ratio of 101rdquo
Companies and their brands need to reach out and speak directly to consumers to honor their
values and to form meaningful relationships with them They must become architects of community consistently demonstrating the values that their customer community expects in exchange for their loyaltyandpurchasesSimon Mainwaring
Are YOUR TEAM MEMBERS GOOD AT INNOVATIONPROBLEM SOLVINGQUALITY PROCESSESDOCUMENTATIONTHINK
AND FEEL LIKE YOUR CUSTOMERS DOBranding is not merely about differentiating products it is about striking emotional chords with consumers It is about cultivating identity attachment and trust to inspire customer loyalty Chinese brands score low on attributes such as sophisticated desirable innovative friendly and trustworthy
DO YOU KNOWrdquo UNITY IS STRENGTHrdquohelliphellipand steer CLEAR
OF Organizational Politics
WINNING INVOLVES OPPORTUNITIES IDENTIFICATION
TEAM IDENTIFICATIONRESOURCES IDENTIFICATION
GOAL IDENTIFICATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERS
WINNING INVOLVES OPPORTUNITIES OR PROJECT IDENTIFICATIONTEAM IDENTIFICATIONRESOURCESSKILLS IDENTIFICATIONGOAL(s) IDENTIFICATIONARTICULATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERSESTIMATE TIMECOSTSTOOLSSOFTWARE INVOLVEDIMPROVE TEAM PRODUCTIVITYEFFICIENCY BY 20 if required through OUTSOURCINGUNDERPROMISE and OVERDELIVER THRU SELFLESS LEADERSHIP PROCESS INNOVATIONSTANDARDIZATION and RESULTS DOCUMENTATIONMAINTAINING CONFIDENTIALITY
Double check and take signatures of Customers on documents as required
Always go Top- down in any organization and maintain good PR
1ldquoTHE MORE ONE GIVESTHE MORE ONE GETSrdquohellipSWAMI VIVEKANANDA
2 SELFLESS ACTION IS BETTER THAN INACTIONrdquohellipLORD KRISHNA
3ldquoSENSE PLEASURES LEAD TO SUFFERINGrdquohellipGURU PARAMHANSA
YOGANANDAhellipSRFUSA
BALANCED DEVELOPMENT OF TEAM
Convert ldquoThreats into Opportunitiesrdquo
A cranky and ruthless boss creates a toxic organization filled with negative underachievers who ignore opportunities an inspirational inclusive leader spawns acolytes for whom any challenge is surmountable Create a peaceful happy work environment Create healthy competitionhelliphellip
Success(Indicative steps)
New Methods for creating Value and Utility in ThellipS Go up the value chain
Create a newrdquo Profit Centerrdquo and a Team with relevant skillsCreate a New Business Model to generate Rs 100 crores pa
to USD 1 billion over10-12 years timeframe
Michael E Porterrsquos Model for IT Industry
Porter five forces analysis is a framework to analyze the level of competition within an industry and business strategy development It draws upon industrial organization (IO) economics to derive five forces that determine the competitive intensity and therefore attractiveness of an Industry Attractiveness in this context refers to the overall industry profitability An unattractive industry is one in which the combination of these five forces acts to drive down overall profitability A very unattractive industry would be one approaching pure competition in which available profits for all firms are driven to normal profit This analysis is associated with its principal innovator Michael E Porter of Harvard UniversityPorter referred to these forces as the micro environment to contrast it with the more general term macro environment They consist of those forces close to a company that affect its ability to serve its customers and make a profit A change in any of the forces normally requires a business unit to re-assess the marketplace given the overall change in industry information The overall industry attractiveness does not imply that every firm in the industry will return the same profitability Firms are able to apply their core competencies business model network to achieve a profit above the industry average
For Indian projects increase productivity and profitability
For Foreign Projects examine G-20 countries where TCS is not presentCreate new contacts new business lines new contracts with higher profitability even in india
Take help of external ldquoTrainers and Consultantsrdquo to create new Business Opporunities
Give them business problems and ask them to find solutions contacts prospects using research data and innovation
Once a quarter- review your goals progress and retrain your staff if necessary
Create Hope Business Leads with funds new divisions
profit centershelliphellip
Remember you are therdquo Brand and living Legendsrdquo
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
ldquoCareer growth depends on our Core CompetencyTeam StrengthsProjectexecutionInnovation Organizing skills capabilities Market opportunitieshelliprdquo
Key Drivershelliphellip1Do we know that Rs 5- 6 crores expenses per annum on Marketing(Travel Stay Business EntertainmentPR )can generate Rs 100 crore Business pa
2Do we know it takes 8-10 business visits per CustomerProspect can ensure Order
Closure to almost 100
Destiny-Pathway to Success1Our daily ldquoThought habits action prioritiesdetermine our destinyrdquohellipThoughts travel farhellipWorld famous Swami Vivekanada Most of people or situations we encounter in life are attracted by our thought vibrations
2Learn to create new Business opportunities before your Business Rivals grab these opportunitieshellip
Service quality is a comparison of expectations with performanceA business
with high service quality will meet customer needs whilst remaining
economically competitive Improved service quality may increase
economic competitivenessThis aim may be achieved by understanding
and improving operational processes identifying problems quickly and
systematically establishing valid and reliable service performance measures and measuring customer satisfaction and other
performance outcomes
Service quality model
Live each present moment completely and the future will take care of itselfFully enjoy the wonder and beauty of each instant
Live each present moment completely and the future will take care of itselfFully enjoy the wonder and beauty of each instant
Sense pleasures lead to sufferingldquo Guru Paramhansa Yoganada
Do you use ldquo Intution or Reasoningrdquo to solve problems
Do you have a ldquoCool Mind and a Calm Heart with balanced emotionsrdquo
1ldquoWinning the Hearts and Minds of our Team and Customerrsquosrdquo
2ldquoThink Smart Think OriginalThinkImplement ahead of Time and Competitionrdquo
3The first step in exceeding your customers expectations is to know those expectations
hellipRoy H Williams
Everyone talks about building a relationship with your customer I think you build one with your employees firsthelliphelliphellipAngela Ahrendts
Can weldquowork and smilerdquo productively efficiently and
profitably 8 hours a day
Can we both guide our team 30 minutes in the morning and evening respectively
Can we work independently on our strengths 7 hours a day
Diagnose Solve problems implement solutions Can we give credit to our team when we succeed Take responsibility for an occasional failure Improve teamrsquos productivity by 20 so that Our Projectrsquos cost comes down by 5-7 Take care of annual inflation of say 9-10 per annum in
India for long duration contracts costing Our daily Time-Table and list of activities decides our
productivity and quarterly progress Can we create consensus through decentralized decision
making and calculated risk taking while mapping opportunities
Are we competitive focused on attractive profitable business opportunities hellipwhile being ahead of time and competition
As selfless leader(s) can we
Can we ldquo Visualizerdquo strongly5-20 Probability is probability of selling to a new prospect 60-70 Probability of
selling to an existing customer Is our decision making positive with a
ldquoReward to Risk ratio of 101rdquo
Companies and their brands need to reach out and speak directly to consumers to honor their
values and to form meaningful relationships with them They must become architects of community consistently demonstrating the values that their customer community expects in exchange for their loyaltyandpurchasesSimon Mainwaring
Are YOUR TEAM MEMBERS GOOD AT INNOVATIONPROBLEM SOLVINGQUALITY PROCESSESDOCUMENTATIONTHINK
AND FEEL LIKE YOUR CUSTOMERS DOBranding is not merely about differentiating products it is about striking emotional chords with consumers It is about cultivating identity attachment and trust to inspire customer loyalty Chinese brands score low on attributes such as sophisticated desirable innovative friendly and trustworthy
DO YOU KNOWrdquo UNITY IS STRENGTHrdquohelliphellipand steer CLEAR
OF Organizational Politics
WINNING INVOLVES OPPORTUNITIES IDENTIFICATION
TEAM IDENTIFICATIONRESOURCES IDENTIFICATION
GOAL IDENTIFICATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERS
WINNING INVOLVES OPPORTUNITIES OR PROJECT IDENTIFICATIONTEAM IDENTIFICATIONRESOURCESSKILLS IDENTIFICATIONGOAL(s) IDENTIFICATIONARTICULATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERSESTIMATE TIMECOSTSTOOLSSOFTWARE INVOLVEDIMPROVE TEAM PRODUCTIVITYEFFICIENCY BY 20 if required through OUTSOURCINGUNDERPROMISE and OVERDELIVER THRU SELFLESS LEADERSHIP PROCESS INNOVATIONSTANDARDIZATION and RESULTS DOCUMENTATIONMAINTAINING CONFIDENTIALITY
Double check and take signatures of Customers on documents as required
Always go Top- down in any organization and maintain good PR
1ldquoTHE MORE ONE GIVESTHE MORE ONE GETSrdquohellipSWAMI VIVEKANANDA
2 SELFLESS ACTION IS BETTER THAN INACTIONrdquohellipLORD KRISHNA
3ldquoSENSE PLEASURES LEAD TO SUFFERINGrdquohellipGURU PARAMHANSA
YOGANANDAhellipSRFUSA
BALANCED DEVELOPMENT OF TEAM
Convert ldquoThreats into Opportunitiesrdquo
A cranky and ruthless boss creates a toxic organization filled with negative underachievers who ignore opportunities an inspirational inclusive leader spawns acolytes for whom any challenge is surmountable Create a peaceful happy work environment Create healthy competitionhelliphellip
Success(Indicative steps)
New Methods for creating Value and Utility in ThellipS Go up the value chain
Create a newrdquo Profit Centerrdquo and a Team with relevant skillsCreate a New Business Model to generate Rs 100 crores pa
to USD 1 billion over10-12 years timeframe
Michael E Porterrsquos Model for IT Industry
Porter five forces analysis is a framework to analyze the level of competition within an industry and business strategy development It draws upon industrial organization (IO) economics to derive five forces that determine the competitive intensity and therefore attractiveness of an Industry Attractiveness in this context refers to the overall industry profitability An unattractive industry is one in which the combination of these five forces acts to drive down overall profitability A very unattractive industry would be one approaching pure competition in which available profits for all firms are driven to normal profit This analysis is associated with its principal innovator Michael E Porter of Harvard UniversityPorter referred to these forces as the micro environment to contrast it with the more general term macro environment They consist of those forces close to a company that affect its ability to serve its customers and make a profit A change in any of the forces normally requires a business unit to re-assess the marketplace given the overall change in industry information The overall industry attractiveness does not imply that every firm in the industry will return the same profitability Firms are able to apply their core competencies business model network to achieve a profit above the industry average
For Indian projects increase productivity and profitability
For Foreign Projects examine G-20 countries where TCS is not presentCreate new contacts new business lines new contracts with higher profitability even in india
Take help of external ldquoTrainers and Consultantsrdquo to create new Business Opporunities
Give them business problems and ask them to find solutions contacts prospects using research data and innovation
Once a quarter- review your goals progress and retrain your staff if necessary
Create Hope Business Leads with funds new divisions
profit centershelliphellip
Remember you are therdquo Brand and living Legendsrdquo
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Key Drivershelliphellip1Do we know that Rs 5- 6 crores expenses per annum on Marketing(Travel Stay Business EntertainmentPR )can generate Rs 100 crore Business pa
2Do we know it takes 8-10 business visits per CustomerProspect can ensure Order
Closure to almost 100
Destiny-Pathway to Success1Our daily ldquoThought habits action prioritiesdetermine our destinyrdquohellipThoughts travel farhellipWorld famous Swami Vivekanada Most of people or situations we encounter in life are attracted by our thought vibrations
2Learn to create new Business opportunities before your Business Rivals grab these opportunitieshellip
Service quality is a comparison of expectations with performanceA business
with high service quality will meet customer needs whilst remaining
economically competitive Improved service quality may increase
economic competitivenessThis aim may be achieved by understanding
and improving operational processes identifying problems quickly and
systematically establishing valid and reliable service performance measures and measuring customer satisfaction and other
performance outcomes
Service quality model
Live each present moment completely and the future will take care of itselfFully enjoy the wonder and beauty of each instant
Live each present moment completely and the future will take care of itselfFully enjoy the wonder and beauty of each instant
Sense pleasures lead to sufferingldquo Guru Paramhansa Yoganada
Do you use ldquo Intution or Reasoningrdquo to solve problems
Do you have a ldquoCool Mind and a Calm Heart with balanced emotionsrdquo
1ldquoWinning the Hearts and Minds of our Team and Customerrsquosrdquo
2ldquoThink Smart Think OriginalThinkImplement ahead of Time and Competitionrdquo
3The first step in exceeding your customers expectations is to know those expectations
hellipRoy H Williams
Everyone talks about building a relationship with your customer I think you build one with your employees firsthelliphelliphellipAngela Ahrendts
Can weldquowork and smilerdquo productively efficiently and
profitably 8 hours a day
Can we both guide our team 30 minutes in the morning and evening respectively
Can we work independently on our strengths 7 hours a day
Diagnose Solve problems implement solutions Can we give credit to our team when we succeed Take responsibility for an occasional failure Improve teamrsquos productivity by 20 so that Our Projectrsquos cost comes down by 5-7 Take care of annual inflation of say 9-10 per annum in
India for long duration contracts costing Our daily Time-Table and list of activities decides our
productivity and quarterly progress Can we create consensus through decentralized decision
making and calculated risk taking while mapping opportunities
Are we competitive focused on attractive profitable business opportunities hellipwhile being ahead of time and competition
As selfless leader(s) can we
Can we ldquo Visualizerdquo strongly5-20 Probability is probability of selling to a new prospect 60-70 Probability of
selling to an existing customer Is our decision making positive with a
ldquoReward to Risk ratio of 101rdquo
Companies and their brands need to reach out and speak directly to consumers to honor their
values and to form meaningful relationships with them They must become architects of community consistently demonstrating the values that their customer community expects in exchange for their loyaltyandpurchasesSimon Mainwaring
Are YOUR TEAM MEMBERS GOOD AT INNOVATIONPROBLEM SOLVINGQUALITY PROCESSESDOCUMENTATIONTHINK
AND FEEL LIKE YOUR CUSTOMERS DOBranding is not merely about differentiating products it is about striking emotional chords with consumers It is about cultivating identity attachment and trust to inspire customer loyalty Chinese brands score low on attributes such as sophisticated desirable innovative friendly and trustworthy
DO YOU KNOWrdquo UNITY IS STRENGTHrdquohelliphellipand steer CLEAR
OF Organizational Politics
WINNING INVOLVES OPPORTUNITIES IDENTIFICATION
TEAM IDENTIFICATIONRESOURCES IDENTIFICATION
GOAL IDENTIFICATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERS
WINNING INVOLVES OPPORTUNITIES OR PROJECT IDENTIFICATIONTEAM IDENTIFICATIONRESOURCESSKILLS IDENTIFICATIONGOAL(s) IDENTIFICATIONARTICULATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERSESTIMATE TIMECOSTSTOOLSSOFTWARE INVOLVEDIMPROVE TEAM PRODUCTIVITYEFFICIENCY BY 20 if required through OUTSOURCINGUNDERPROMISE and OVERDELIVER THRU SELFLESS LEADERSHIP PROCESS INNOVATIONSTANDARDIZATION and RESULTS DOCUMENTATIONMAINTAINING CONFIDENTIALITY
Double check and take signatures of Customers on documents as required
Always go Top- down in any organization and maintain good PR
1ldquoTHE MORE ONE GIVESTHE MORE ONE GETSrdquohellipSWAMI VIVEKANANDA
2 SELFLESS ACTION IS BETTER THAN INACTIONrdquohellipLORD KRISHNA
3ldquoSENSE PLEASURES LEAD TO SUFFERINGrdquohellipGURU PARAMHANSA
YOGANANDAhellipSRFUSA
BALANCED DEVELOPMENT OF TEAM
Convert ldquoThreats into Opportunitiesrdquo
A cranky and ruthless boss creates a toxic organization filled with negative underachievers who ignore opportunities an inspirational inclusive leader spawns acolytes for whom any challenge is surmountable Create a peaceful happy work environment Create healthy competitionhelliphellip
Success(Indicative steps)
New Methods for creating Value and Utility in ThellipS Go up the value chain
Create a newrdquo Profit Centerrdquo and a Team with relevant skillsCreate a New Business Model to generate Rs 100 crores pa
to USD 1 billion over10-12 years timeframe
Michael E Porterrsquos Model for IT Industry
Porter five forces analysis is a framework to analyze the level of competition within an industry and business strategy development It draws upon industrial organization (IO) economics to derive five forces that determine the competitive intensity and therefore attractiveness of an Industry Attractiveness in this context refers to the overall industry profitability An unattractive industry is one in which the combination of these five forces acts to drive down overall profitability A very unattractive industry would be one approaching pure competition in which available profits for all firms are driven to normal profit This analysis is associated with its principal innovator Michael E Porter of Harvard UniversityPorter referred to these forces as the micro environment to contrast it with the more general term macro environment They consist of those forces close to a company that affect its ability to serve its customers and make a profit A change in any of the forces normally requires a business unit to re-assess the marketplace given the overall change in industry information The overall industry attractiveness does not imply that every firm in the industry will return the same profitability Firms are able to apply their core competencies business model network to achieve a profit above the industry average
For Indian projects increase productivity and profitability
For Foreign Projects examine G-20 countries where TCS is not presentCreate new contacts new business lines new contracts with higher profitability even in india
Take help of external ldquoTrainers and Consultantsrdquo to create new Business Opporunities
Give them business problems and ask them to find solutions contacts prospects using research data and innovation
Once a quarter- review your goals progress and retrain your staff if necessary
Create Hope Business Leads with funds new divisions
profit centershelliphellip
Remember you are therdquo Brand and living Legendsrdquo
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Destiny-Pathway to Success1Our daily ldquoThought habits action prioritiesdetermine our destinyrdquohellipThoughts travel farhellipWorld famous Swami Vivekanada Most of people or situations we encounter in life are attracted by our thought vibrations
2Learn to create new Business opportunities before your Business Rivals grab these opportunitieshellip
Service quality is a comparison of expectations with performanceA business
with high service quality will meet customer needs whilst remaining
economically competitive Improved service quality may increase
economic competitivenessThis aim may be achieved by understanding
and improving operational processes identifying problems quickly and
systematically establishing valid and reliable service performance measures and measuring customer satisfaction and other
performance outcomes
Service quality model
Live each present moment completely and the future will take care of itselfFully enjoy the wonder and beauty of each instant
Live each present moment completely and the future will take care of itselfFully enjoy the wonder and beauty of each instant
Sense pleasures lead to sufferingldquo Guru Paramhansa Yoganada
Do you use ldquo Intution or Reasoningrdquo to solve problems
Do you have a ldquoCool Mind and a Calm Heart with balanced emotionsrdquo
1ldquoWinning the Hearts and Minds of our Team and Customerrsquosrdquo
2ldquoThink Smart Think OriginalThinkImplement ahead of Time and Competitionrdquo
3The first step in exceeding your customers expectations is to know those expectations
hellipRoy H Williams
Everyone talks about building a relationship with your customer I think you build one with your employees firsthelliphelliphellipAngela Ahrendts
Can weldquowork and smilerdquo productively efficiently and
profitably 8 hours a day
Can we both guide our team 30 minutes in the morning and evening respectively
Can we work independently on our strengths 7 hours a day
Diagnose Solve problems implement solutions Can we give credit to our team when we succeed Take responsibility for an occasional failure Improve teamrsquos productivity by 20 so that Our Projectrsquos cost comes down by 5-7 Take care of annual inflation of say 9-10 per annum in
India for long duration contracts costing Our daily Time-Table and list of activities decides our
productivity and quarterly progress Can we create consensus through decentralized decision
making and calculated risk taking while mapping opportunities
Are we competitive focused on attractive profitable business opportunities hellipwhile being ahead of time and competition
As selfless leader(s) can we
Can we ldquo Visualizerdquo strongly5-20 Probability is probability of selling to a new prospect 60-70 Probability of
selling to an existing customer Is our decision making positive with a
ldquoReward to Risk ratio of 101rdquo
Companies and their brands need to reach out and speak directly to consumers to honor their
values and to form meaningful relationships with them They must become architects of community consistently demonstrating the values that their customer community expects in exchange for their loyaltyandpurchasesSimon Mainwaring
Are YOUR TEAM MEMBERS GOOD AT INNOVATIONPROBLEM SOLVINGQUALITY PROCESSESDOCUMENTATIONTHINK
AND FEEL LIKE YOUR CUSTOMERS DOBranding is not merely about differentiating products it is about striking emotional chords with consumers It is about cultivating identity attachment and trust to inspire customer loyalty Chinese brands score low on attributes such as sophisticated desirable innovative friendly and trustworthy
DO YOU KNOWrdquo UNITY IS STRENGTHrdquohelliphellipand steer CLEAR
OF Organizational Politics
WINNING INVOLVES OPPORTUNITIES IDENTIFICATION
TEAM IDENTIFICATIONRESOURCES IDENTIFICATION
GOAL IDENTIFICATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERS
WINNING INVOLVES OPPORTUNITIES OR PROJECT IDENTIFICATIONTEAM IDENTIFICATIONRESOURCESSKILLS IDENTIFICATIONGOAL(s) IDENTIFICATIONARTICULATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERSESTIMATE TIMECOSTSTOOLSSOFTWARE INVOLVEDIMPROVE TEAM PRODUCTIVITYEFFICIENCY BY 20 if required through OUTSOURCINGUNDERPROMISE and OVERDELIVER THRU SELFLESS LEADERSHIP PROCESS INNOVATIONSTANDARDIZATION and RESULTS DOCUMENTATIONMAINTAINING CONFIDENTIALITY
Double check and take signatures of Customers on documents as required
Always go Top- down in any organization and maintain good PR
1ldquoTHE MORE ONE GIVESTHE MORE ONE GETSrdquohellipSWAMI VIVEKANANDA
2 SELFLESS ACTION IS BETTER THAN INACTIONrdquohellipLORD KRISHNA
3ldquoSENSE PLEASURES LEAD TO SUFFERINGrdquohellipGURU PARAMHANSA
YOGANANDAhellipSRFUSA
BALANCED DEVELOPMENT OF TEAM
Convert ldquoThreats into Opportunitiesrdquo
A cranky and ruthless boss creates a toxic organization filled with negative underachievers who ignore opportunities an inspirational inclusive leader spawns acolytes for whom any challenge is surmountable Create a peaceful happy work environment Create healthy competitionhelliphellip
Success(Indicative steps)
New Methods for creating Value and Utility in ThellipS Go up the value chain
Create a newrdquo Profit Centerrdquo and a Team with relevant skillsCreate a New Business Model to generate Rs 100 crores pa
to USD 1 billion over10-12 years timeframe
Michael E Porterrsquos Model for IT Industry
Porter five forces analysis is a framework to analyze the level of competition within an industry and business strategy development It draws upon industrial organization (IO) economics to derive five forces that determine the competitive intensity and therefore attractiveness of an Industry Attractiveness in this context refers to the overall industry profitability An unattractive industry is one in which the combination of these five forces acts to drive down overall profitability A very unattractive industry would be one approaching pure competition in which available profits for all firms are driven to normal profit This analysis is associated with its principal innovator Michael E Porter of Harvard UniversityPorter referred to these forces as the micro environment to contrast it with the more general term macro environment They consist of those forces close to a company that affect its ability to serve its customers and make a profit A change in any of the forces normally requires a business unit to re-assess the marketplace given the overall change in industry information The overall industry attractiveness does not imply that every firm in the industry will return the same profitability Firms are able to apply their core competencies business model network to achieve a profit above the industry average
For Indian projects increase productivity and profitability
For Foreign Projects examine G-20 countries where TCS is not presentCreate new contacts new business lines new contracts with higher profitability even in india
Take help of external ldquoTrainers and Consultantsrdquo to create new Business Opporunities
Give them business problems and ask them to find solutions contacts prospects using research data and innovation
Once a quarter- review your goals progress and retrain your staff if necessary
Create Hope Business Leads with funds new divisions
profit centershelliphellip
Remember you are therdquo Brand and living Legendsrdquo
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Service quality is a comparison of expectations with performanceA business
with high service quality will meet customer needs whilst remaining
economically competitive Improved service quality may increase
economic competitivenessThis aim may be achieved by understanding
and improving operational processes identifying problems quickly and
systematically establishing valid and reliable service performance measures and measuring customer satisfaction and other
performance outcomes
Service quality model
Live each present moment completely and the future will take care of itselfFully enjoy the wonder and beauty of each instant
Live each present moment completely and the future will take care of itselfFully enjoy the wonder and beauty of each instant
Sense pleasures lead to sufferingldquo Guru Paramhansa Yoganada
Do you use ldquo Intution or Reasoningrdquo to solve problems
Do you have a ldquoCool Mind and a Calm Heart with balanced emotionsrdquo
1ldquoWinning the Hearts and Minds of our Team and Customerrsquosrdquo
2ldquoThink Smart Think OriginalThinkImplement ahead of Time and Competitionrdquo
3The first step in exceeding your customers expectations is to know those expectations
hellipRoy H Williams
Everyone talks about building a relationship with your customer I think you build one with your employees firsthelliphelliphellipAngela Ahrendts
Can weldquowork and smilerdquo productively efficiently and
profitably 8 hours a day
Can we both guide our team 30 minutes in the morning and evening respectively
Can we work independently on our strengths 7 hours a day
Diagnose Solve problems implement solutions Can we give credit to our team when we succeed Take responsibility for an occasional failure Improve teamrsquos productivity by 20 so that Our Projectrsquos cost comes down by 5-7 Take care of annual inflation of say 9-10 per annum in
India for long duration contracts costing Our daily Time-Table and list of activities decides our
productivity and quarterly progress Can we create consensus through decentralized decision
making and calculated risk taking while mapping opportunities
Are we competitive focused on attractive profitable business opportunities hellipwhile being ahead of time and competition
As selfless leader(s) can we
Can we ldquo Visualizerdquo strongly5-20 Probability is probability of selling to a new prospect 60-70 Probability of
selling to an existing customer Is our decision making positive with a
ldquoReward to Risk ratio of 101rdquo
Companies and their brands need to reach out and speak directly to consumers to honor their
values and to form meaningful relationships with them They must become architects of community consistently demonstrating the values that their customer community expects in exchange for their loyaltyandpurchasesSimon Mainwaring
Are YOUR TEAM MEMBERS GOOD AT INNOVATIONPROBLEM SOLVINGQUALITY PROCESSESDOCUMENTATIONTHINK
AND FEEL LIKE YOUR CUSTOMERS DOBranding is not merely about differentiating products it is about striking emotional chords with consumers It is about cultivating identity attachment and trust to inspire customer loyalty Chinese brands score low on attributes such as sophisticated desirable innovative friendly and trustworthy
DO YOU KNOWrdquo UNITY IS STRENGTHrdquohelliphellipand steer CLEAR
OF Organizational Politics
WINNING INVOLVES OPPORTUNITIES IDENTIFICATION
TEAM IDENTIFICATIONRESOURCES IDENTIFICATION
GOAL IDENTIFICATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERS
WINNING INVOLVES OPPORTUNITIES OR PROJECT IDENTIFICATIONTEAM IDENTIFICATIONRESOURCESSKILLS IDENTIFICATIONGOAL(s) IDENTIFICATIONARTICULATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERSESTIMATE TIMECOSTSTOOLSSOFTWARE INVOLVEDIMPROVE TEAM PRODUCTIVITYEFFICIENCY BY 20 if required through OUTSOURCINGUNDERPROMISE and OVERDELIVER THRU SELFLESS LEADERSHIP PROCESS INNOVATIONSTANDARDIZATION and RESULTS DOCUMENTATIONMAINTAINING CONFIDENTIALITY
Double check and take signatures of Customers on documents as required
Always go Top- down in any organization and maintain good PR
1ldquoTHE MORE ONE GIVESTHE MORE ONE GETSrdquohellipSWAMI VIVEKANANDA
2 SELFLESS ACTION IS BETTER THAN INACTIONrdquohellipLORD KRISHNA
3ldquoSENSE PLEASURES LEAD TO SUFFERINGrdquohellipGURU PARAMHANSA
YOGANANDAhellipSRFUSA
BALANCED DEVELOPMENT OF TEAM
Convert ldquoThreats into Opportunitiesrdquo
A cranky and ruthless boss creates a toxic organization filled with negative underachievers who ignore opportunities an inspirational inclusive leader spawns acolytes for whom any challenge is surmountable Create a peaceful happy work environment Create healthy competitionhelliphellip
Success(Indicative steps)
New Methods for creating Value and Utility in ThellipS Go up the value chain
Create a newrdquo Profit Centerrdquo and a Team with relevant skillsCreate a New Business Model to generate Rs 100 crores pa
to USD 1 billion over10-12 years timeframe
Michael E Porterrsquos Model for IT Industry
Porter five forces analysis is a framework to analyze the level of competition within an industry and business strategy development It draws upon industrial organization (IO) economics to derive five forces that determine the competitive intensity and therefore attractiveness of an Industry Attractiveness in this context refers to the overall industry profitability An unattractive industry is one in which the combination of these five forces acts to drive down overall profitability A very unattractive industry would be one approaching pure competition in which available profits for all firms are driven to normal profit This analysis is associated with its principal innovator Michael E Porter of Harvard UniversityPorter referred to these forces as the micro environment to contrast it with the more general term macro environment They consist of those forces close to a company that affect its ability to serve its customers and make a profit A change in any of the forces normally requires a business unit to re-assess the marketplace given the overall change in industry information The overall industry attractiveness does not imply that every firm in the industry will return the same profitability Firms are able to apply their core competencies business model network to achieve a profit above the industry average
For Indian projects increase productivity and profitability
For Foreign Projects examine G-20 countries where TCS is not presentCreate new contacts new business lines new contracts with higher profitability even in india
Take help of external ldquoTrainers and Consultantsrdquo to create new Business Opporunities
Give them business problems and ask them to find solutions contacts prospects using research data and innovation
Once a quarter- review your goals progress and retrain your staff if necessary
Create Hope Business Leads with funds new divisions
profit centershelliphellip
Remember you are therdquo Brand and living Legendsrdquo
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Live each present moment completely and the future will take care of itselfFully enjoy the wonder and beauty of each instant
Live each present moment completely and the future will take care of itselfFully enjoy the wonder and beauty of each instant
Sense pleasures lead to sufferingldquo Guru Paramhansa Yoganada
Do you use ldquo Intution or Reasoningrdquo to solve problems
Do you have a ldquoCool Mind and a Calm Heart with balanced emotionsrdquo
1ldquoWinning the Hearts and Minds of our Team and Customerrsquosrdquo
2ldquoThink Smart Think OriginalThinkImplement ahead of Time and Competitionrdquo
3The first step in exceeding your customers expectations is to know those expectations
hellipRoy H Williams
Everyone talks about building a relationship with your customer I think you build one with your employees firsthelliphelliphellipAngela Ahrendts
Can weldquowork and smilerdquo productively efficiently and
profitably 8 hours a day
Can we both guide our team 30 minutes in the morning and evening respectively
Can we work independently on our strengths 7 hours a day
Diagnose Solve problems implement solutions Can we give credit to our team when we succeed Take responsibility for an occasional failure Improve teamrsquos productivity by 20 so that Our Projectrsquos cost comes down by 5-7 Take care of annual inflation of say 9-10 per annum in
India for long duration contracts costing Our daily Time-Table and list of activities decides our
productivity and quarterly progress Can we create consensus through decentralized decision
making and calculated risk taking while mapping opportunities
Are we competitive focused on attractive profitable business opportunities hellipwhile being ahead of time and competition
As selfless leader(s) can we
Can we ldquo Visualizerdquo strongly5-20 Probability is probability of selling to a new prospect 60-70 Probability of
selling to an existing customer Is our decision making positive with a
ldquoReward to Risk ratio of 101rdquo
Companies and their brands need to reach out and speak directly to consumers to honor their
values and to form meaningful relationships with them They must become architects of community consistently demonstrating the values that their customer community expects in exchange for their loyaltyandpurchasesSimon Mainwaring
Are YOUR TEAM MEMBERS GOOD AT INNOVATIONPROBLEM SOLVINGQUALITY PROCESSESDOCUMENTATIONTHINK
AND FEEL LIKE YOUR CUSTOMERS DOBranding is not merely about differentiating products it is about striking emotional chords with consumers It is about cultivating identity attachment and trust to inspire customer loyalty Chinese brands score low on attributes such as sophisticated desirable innovative friendly and trustworthy
DO YOU KNOWrdquo UNITY IS STRENGTHrdquohelliphellipand steer CLEAR
OF Organizational Politics
WINNING INVOLVES OPPORTUNITIES IDENTIFICATION
TEAM IDENTIFICATIONRESOURCES IDENTIFICATION
GOAL IDENTIFICATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERS
WINNING INVOLVES OPPORTUNITIES OR PROJECT IDENTIFICATIONTEAM IDENTIFICATIONRESOURCESSKILLS IDENTIFICATIONGOAL(s) IDENTIFICATIONARTICULATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERSESTIMATE TIMECOSTSTOOLSSOFTWARE INVOLVEDIMPROVE TEAM PRODUCTIVITYEFFICIENCY BY 20 if required through OUTSOURCINGUNDERPROMISE and OVERDELIVER THRU SELFLESS LEADERSHIP PROCESS INNOVATIONSTANDARDIZATION and RESULTS DOCUMENTATIONMAINTAINING CONFIDENTIALITY
Double check and take signatures of Customers on documents as required
Always go Top- down in any organization and maintain good PR
1ldquoTHE MORE ONE GIVESTHE MORE ONE GETSrdquohellipSWAMI VIVEKANANDA
2 SELFLESS ACTION IS BETTER THAN INACTIONrdquohellipLORD KRISHNA
3ldquoSENSE PLEASURES LEAD TO SUFFERINGrdquohellipGURU PARAMHANSA
YOGANANDAhellipSRFUSA
BALANCED DEVELOPMENT OF TEAM
Convert ldquoThreats into Opportunitiesrdquo
A cranky and ruthless boss creates a toxic organization filled with negative underachievers who ignore opportunities an inspirational inclusive leader spawns acolytes for whom any challenge is surmountable Create a peaceful happy work environment Create healthy competitionhelliphellip
Success(Indicative steps)
New Methods for creating Value and Utility in ThellipS Go up the value chain
Create a newrdquo Profit Centerrdquo and a Team with relevant skillsCreate a New Business Model to generate Rs 100 crores pa
to USD 1 billion over10-12 years timeframe
Michael E Porterrsquos Model for IT Industry
Porter five forces analysis is a framework to analyze the level of competition within an industry and business strategy development It draws upon industrial organization (IO) economics to derive five forces that determine the competitive intensity and therefore attractiveness of an Industry Attractiveness in this context refers to the overall industry profitability An unattractive industry is one in which the combination of these five forces acts to drive down overall profitability A very unattractive industry would be one approaching pure competition in which available profits for all firms are driven to normal profit This analysis is associated with its principal innovator Michael E Porter of Harvard UniversityPorter referred to these forces as the micro environment to contrast it with the more general term macro environment They consist of those forces close to a company that affect its ability to serve its customers and make a profit A change in any of the forces normally requires a business unit to re-assess the marketplace given the overall change in industry information The overall industry attractiveness does not imply that every firm in the industry will return the same profitability Firms are able to apply their core competencies business model network to achieve a profit above the industry average
For Indian projects increase productivity and profitability
For Foreign Projects examine G-20 countries where TCS is not presentCreate new contacts new business lines new contracts with higher profitability even in india
Take help of external ldquoTrainers and Consultantsrdquo to create new Business Opporunities
Give them business problems and ask them to find solutions contacts prospects using research data and innovation
Once a quarter- review your goals progress and retrain your staff if necessary
Create Hope Business Leads with funds new divisions
profit centershelliphellip
Remember you are therdquo Brand and living Legendsrdquo
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Sense pleasures lead to sufferingldquo Guru Paramhansa Yoganada
Do you use ldquo Intution or Reasoningrdquo to solve problems
Do you have a ldquoCool Mind and a Calm Heart with balanced emotionsrdquo
1ldquoWinning the Hearts and Minds of our Team and Customerrsquosrdquo
2ldquoThink Smart Think OriginalThinkImplement ahead of Time and Competitionrdquo
3The first step in exceeding your customers expectations is to know those expectations
hellipRoy H Williams
Everyone talks about building a relationship with your customer I think you build one with your employees firsthelliphelliphellipAngela Ahrendts
Can weldquowork and smilerdquo productively efficiently and
profitably 8 hours a day
Can we both guide our team 30 minutes in the morning and evening respectively
Can we work independently on our strengths 7 hours a day
Diagnose Solve problems implement solutions Can we give credit to our team when we succeed Take responsibility for an occasional failure Improve teamrsquos productivity by 20 so that Our Projectrsquos cost comes down by 5-7 Take care of annual inflation of say 9-10 per annum in
India for long duration contracts costing Our daily Time-Table and list of activities decides our
productivity and quarterly progress Can we create consensus through decentralized decision
making and calculated risk taking while mapping opportunities
Are we competitive focused on attractive profitable business opportunities hellipwhile being ahead of time and competition
As selfless leader(s) can we
Can we ldquo Visualizerdquo strongly5-20 Probability is probability of selling to a new prospect 60-70 Probability of
selling to an existing customer Is our decision making positive with a
ldquoReward to Risk ratio of 101rdquo
Companies and their brands need to reach out and speak directly to consumers to honor their
values and to form meaningful relationships with them They must become architects of community consistently demonstrating the values that their customer community expects in exchange for their loyaltyandpurchasesSimon Mainwaring
Are YOUR TEAM MEMBERS GOOD AT INNOVATIONPROBLEM SOLVINGQUALITY PROCESSESDOCUMENTATIONTHINK
AND FEEL LIKE YOUR CUSTOMERS DOBranding is not merely about differentiating products it is about striking emotional chords with consumers It is about cultivating identity attachment and trust to inspire customer loyalty Chinese brands score low on attributes such as sophisticated desirable innovative friendly and trustworthy
DO YOU KNOWrdquo UNITY IS STRENGTHrdquohelliphellipand steer CLEAR
OF Organizational Politics
WINNING INVOLVES OPPORTUNITIES IDENTIFICATION
TEAM IDENTIFICATIONRESOURCES IDENTIFICATION
GOAL IDENTIFICATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERS
WINNING INVOLVES OPPORTUNITIES OR PROJECT IDENTIFICATIONTEAM IDENTIFICATIONRESOURCESSKILLS IDENTIFICATIONGOAL(s) IDENTIFICATIONARTICULATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERSESTIMATE TIMECOSTSTOOLSSOFTWARE INVOLVEDIMPROVE TEAM PRODUCTIVITYEFFICIENCY BY 20 if required through OUTSOURCINGUNDERPROMISE and OVERDELIVER THRU SELFLESS LEADERSHIP PROCESS INNOVATIONSTANDARDIZATION and RESULTS DOCUMENTATIONMAINTAINING CONFIDENTIALITY
Double check and take signatures of Customers on documents as required
Always go Top- down in any organization and maintain good PR
1ldquoTHE MORE ONE GIVESTHE MORE ONE GETSrdquohellipSWAMI VIVEKANANDA
2 SELFLESS ACTION IS BETTER THAN INACTIONrdquohellipLORD KRISHNA
3ldquoSENSE PLEASURES LEAD TO SUFFERINGrdquohellipGURU PARAMHANSA
YOGANANDAhellipSRFUSA
BALANCED DEVELOPMENT OF TEAM
Convert ldquoThreats into Opportunitiesrdquo
A cranky and ruthless boss creates a toxic organization filled with negative underachievers who ignore opportunities an inspirational inclusive leader spawns acolytes for whom any challenge is surmountable Create a peaceful happy work environment Create healthy competitionhelliphellip
Success(Indicative steps)
New Methods for creating Value and Utility in ThellipS Go up the value chain
Create a newrdquo Profit Centerrdquo and a Team with relevant skillsCreate a New Business Model to generate Rs 100 crores pa
to USD 1 billion over10-12 years timeframe
Michael E Porterrsquos Model for IT Industry
Porter five forces analysis is a framework to analyze the level of competition within an industry and business strategy development It draws upon industrial organization (IO) economics to derive five forces that determine the competitive intensity and therefore attractiveness of an Industry Attractiveness in this context refers to the overall industry profitability An unattractive industry is one in which the combination of these five forces acts to drive down overall profitability A very unattractive industry would be one approaching pure competition in which available profits for all firms are driven to normal profit This analysis is associated with its principal innovator Michael E Porter of Harvard UniversityPorter referred to these forces as the micro environment to contrast it with the more general term macro environment They consist of those forces close to a company that affect its ability to serve its customers and make a profit A change in any of the forces normally requires a business unit to re-assess the marketplace given the overall change in industry information The overall industry attractiveness does not imply that every firm in the industry will return the same profitability Firms are able to apply their core competencies business model network to achieve a profit above the industry average
For Indian projects increase productivity and profitability
For Foreign Projects examine G-20 countries where TCS is not presentCreate new contacts new business lines new contracts with higher profitability even in india
Take help of external ldquoTrainers and Consultantsrdquo to create new Business Opporunities
Give them business problems and ask them to find solutions contacts prospects using research data and innovation
Once a quarter- review your goals progress and retrain your staff if necessary
Create Hope Business Leads with funds new divisions
profit centershelliphellip
Remember you are therdquo Brand and living Legendsrdquo
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Do you use ldquo Intution or Reasoningrdquo to solve problems
Do you have a ldquoCool Mind and a Calm Heart with balanced emotionsrdquo
1ldquoWinning the Hearts and Minds of our Team and Customerrsquosrdquo
2ldquoThink Smart Think OriginalThinkImplement ahead of Time and Competitionrdquo
3The first step in exceeding your customers expectations is to know those expectations
hellipRoy H Williams
Everyone talks about building a relationship with your customer I think you build one with your employees firsthelliphelliphellipAngela Ahrendts
Can weldquowork and smilerdquo productively efficiently and
profitably 8 hours a day
Can we both guide our team 30 minutes in the morning and evening respectively
Can we work independently on our strengths 7 hours a day
Diagnose Solve problems implement solutions Can we give credit to our team when we succeed Take responsibility for an occasional failure Improve teamrsquos productivity by 20 so that Our Projectrsquos cost comes down by 5-7 Take care of annual inflation of say 9-10 per annum in
India for long duration contracts costing Our daily Time-Table and list of activities decides our
productivity and quarterly progress Can we create consensus through decentralized decision
making and calculated risk taking while mapping opportunities
Are we competitive focused on attractive profitable business opportunities hellipwhile being ahead of time and competition
As selfless leader(s) can we
Can we ldquo Visualizerdquo strongly5-20 Probability is probability of selling to a new prospect 60-70 Probability of
selling to an existing customer Is our decision making positive with a
ldquoReward to Risk ratio of 101rdquo
Companies and their brands need to reach out and speak directly to consumers to honor their
values and to form meaningful relationships with them They must become architects of community consistently demonstrating the values that their customer community expects in exchange for their loyaltyandpurchasesSimon Mainwaring
Are YOUR TEAM MEMBERS GOOD AT INNOVATIONPROBLEM SOLVINGQUALITY PROCESSESDOCUMENTATIONTHINK
AND FEEL LIKE YOUR CUSTOMERS DOBranding is not merely about differentiating products it is about striking emotional chords with consumers It is about cultivating identity attachment and trust to inspire customer loyalty Chinese brands score low on attributes such as sophisticated desirable innovative friendly and trustworthy
DO YOU KNOWrdquo UNITY IS STRENGTHrdquohelliphellipand steer CLEAR
OF Organizational Politics
WINNING INVOLVES OPPORTUNITIES IDENTIFICATION
TEAM IDENTIFICATIONRESOURCES IDENTIFICATION
GOAL IDENTIFICATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERS
WINNING INVOLVES OPPORTUNITIES OR PROJECT IDENTIFICATIONTEAM IDENTIFICATIONRESOURCESSKILLS IDENTIFICATIONGOAL(s) IDENTIFICATIONARTICULATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERSESTIMATE TIMECOSTSTOOLSSOFTWARE INVOLVEDIMPROVE TEAM PRODUCTIVITYEFFICIENCY BY 20 if required through OUTSOURCINGUNDERPROMISE and OVERDELIVER THRU SELFLESS LEADERSHIP PROCESS INNOVATIONSTANDARDIZATION and RESULTS DOCUMENTATIONMAINTAINING CONFIDENTIALITY
Double check and take signatures of Customers on documents as required
Always go Top- down in any organization and maintain good PR
1ldquoTHE MORE ONE GIVESTHE MORE ONE GETSrdquohellipSWAMI VIVEKANANDA
2 SELFLESS ACTION IS BETTER THAN INACTIONrdquohellipLORD KRISHNA
3ldquoSENSE PLEASURES LEAD TO SUFFERINGrdquohellipGURU PARAMHANSA
YOGANANDAhellipSRFUSA
BALANCED DEVELOPMENT OF TEAM
Convert ldquoThreats into Opportunitiesrdquo
A cranky and ruthless boss creates a toxic organization filled with negative underachievers who ignore opportunities an inspirational inclusive leader spawns acolytes for whom any challenge is surmountable Create a peaceful happy work environment Create healthy competitionhelliphellip
Success(Indicative steps)
New Methods for creating Value and Utility in ThellipS Go up the value chain
Create a newrdquo Profit Centerrdquo and a Team with relevant skillsCreate a New Business Model to generate Rs 100 crores pa
to USD 1 billion over10-12 years timeframe
Michael E Porterrsquos Model for IT Industry
Porter five forces analysis is a framework to analyze the level of competition within an industry and business strategy development It draws upon industrial organization (IO) economics to derive five forces that determine the competitive intensity and therefore attractiveness of an Industry Attractiveness in this context refers to the overall industry profitability An unattractive industry is one in which the combination of these five forces acts to drive down overall profitability A very unattractive industry would be one approaching pure competition in which available profits for all firms are driven to normal profit This analysis is associated with its principal innovator Michael E Porter of Harvard UniversityPorter referred to these forces as the micro environment to contrast it with the more general term macro environment They consist of those forces close to a company that affect its ability to serve its customers and make a profit A change in any of the forces normally requires a business unit to re-assess the marketplace given the overall change in industry information The overall industry attractiveness does not imply that every firm in the industry will return the same profitability Firms are able to apply their core competencies business model network to achieve a profit above the industry average
For Indian projects increase productivity and profitability
For Foreign Projects examine G-20 countries where TCS is not presentCreate new contacts new business lines new contracts with higher profitability even in india
Take help of external ldquoTrainers and Consultantsrdquo to create new Business Opporunities
Give them business problems and ask them to find solutions contacts prospects using research data and innovation
Once a quarter- review your goals progress and retrain your staff if necessary
Create Hope Business Leads with funds new divisions
profit centershelliphellip
Remember you are therdquo Brand and living Legendsrdquo
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
1ldquoWinning the Hearts and Minds of our Team and Customerrsquosrdquo
2ldquoThink Smart Think OriginalThinkImplement ahead of Time and Competitionrdquo
3The first step in exceeding your customers expectations is to know those expectations
hellipRoy H Williams
Everyone talks about building a relationship with your customer I think you build one with your employees firsthelliphelliphellipAngela Ahrendts
Can weldquowork and smilerdquo productively efficiently and
profitably 8 hours a day
Can we both guide our team 30 minutes in the morning and evening respectively
Can we work independently on our strengths 7 hours a day
Diagnose Solve problems implement solutions Can we give credit to our team when we succeed Take responsibility for an occasional failure Improve teamrsquos productivity by 20 so that Our Projectrsquos cost comes down by 5-7 Take care of annual inflation of say 9-10 per annum in
India for long duration contracts costing Our daily Time-Table and list of activities decides our
productivity and quarterly progress Can we create consensus through decentralized decision
making and calculated risk taking while mapping opportunities
Are we competitive focused on attractive profitable business opportunities hellipwhile being ahead of time and competition
As selfless leader(s) can we
Can we ldquo Visualizerdquo strongly5-20 Probability is probability of selling to a new prospect 60-70 Probability of
selling to an existing customer Is our decision making positive with a
ldquoReward to Risk ratio of 101rdquo
Companies and their brands need to reach out and speak directly to consumers to honor their
values and to form meaningful relationships with them They must become architects of community consistently demonstrating the values that their customer community expects in exchange for their loyaltyandpurchasesSimon Mainwaring
Are YOUR TEAM MEMBERS GOOD AT INNOVATIONPROBLEM SOLVINGQUALITY PROCESSESDOCUMENTATIONTHINK
AND FEEL LIKE YOUR CUSTOMERS DOBranding is not merely about differentiating products it is about striking emotional chords with consumers It is about cultivating identity attachment and trust to inspire customer loyalty Chinese brands score low on attributes such as sophisticated desirable innovative friendly and trustworthy
DO YOU KNOWrdquo UNITY IS STRENGTHrdquohelliphellipand steer CLEAR
OF Organizational Politics
WINNING INVOLVES OPPORTUNITIES IDENTIFICATION
TEAM IDENTIFICATIONRESOURCES IDENTIFICATION
GOAL IDENTIFICATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERS
WINNING INVOLVES OPPORTUNITIES OR PROJECT IDENTIFICATIONTEAM IDENTIFICATIONRESOURCESSKILLS IDENTIFICATIONGOAL(s) IDENTIFICATIONARTICULATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERSESTIMATE TIMECOSTSTOOLSSOFTWARE INVOLVEDIMPROVE TEAM PRODUCTIVITYEFFICIENCY BY 20 if required through OUTSOURCINGUNDERPROMISE and OVERDELIVER THRU SELFLESS LEADERSHIP PROCESS INNOVATIONSTANDARDIZATION and RESULTS DOCUMENTATIONMAINTAINING CONFIDENTIALITY
Double check and take signatures of Customers on documents as required
Always go Top- down in any organization and maintain good PR
1ldquoTHE MORE ONE GIVESTHE MORE ONE GETSrdquohellipSWAMI VIVEKANANDA
2 SELFLESS ACTION IS BETTER THAN INACTIONrdquohellipLORD KRISHNA
3ldquoSENSE PLEASURES LEAD TO SUFFERINGrdquohellipGURU PARAMHANSA
YOGANANDAhellipSRFUSA
BALANCED DEVELOPMENT OF TEAM
Convert ldquoThreats into Opportunitiesrdquo
A cranky and ruthless boss creates a toxic organization filled with negative underachievers who ignore opportunities an inspirational inclusive leader spawns acolytes for whom any challenge is surmountable Create a peaceful happy work environment Create healthy competitionhelliphellip
Success(Indicative steps)
New Methods for creating Value and Utility in ThellipS Go up the value chain
Create a newrdquo Profit Centerrdquo and a Team with relevant skillsCreate a New Business Model to generate Rs 100 crores pa
to USD 1 billion over10-12 years timeframe
Michael E Porterrsquos Model for IT Industry
Porter five forces analysis is a framework to analyze the level of competition within an industry and business strategy development It draws upon industrial organization (IO) economics to derive five forces that determine the competitive intensity and therefore attractiveness of an Industry Attractiveness in this context refers to the overall industry profitability An unattractive industry is one in which the combination of these five forces acts to drive down overall profitability A very unattractive industry would be one approaching pure competition in which available profits for all firms are driven to normal profit This analysis is associated with its principal innovator Michael E Porter of Harvard UniversityPorter referred to these forces as the micro environment to contrast it with the more general term macro environment They consist of those forces close to a company that affect its ability to serve its customers and make a profit A change in any of the forces normally requires a business unit to re-assess the marketplace given the overall change in industry information The overall industry attractiveness does not imply that every firm in the industry will return the same profitability Firms are able to apply their core competencies business model network to achieve a profit above the industry average
For Indian projects increase productivity and profitability
For Foreign Projects examine G-20 countries where TCS is not presentCreate new contacts new business lines new contracts with higher profitability even in india
Take help of external ldquoTrainers and Consultantsrdquo to create new Business Opporunities
Give them business problems and ask them to find solutions contacts prospects using research data and innovation
Once a quarter- review your goals progress and retrain your staff if necessary
Create Hope Business Leads with funds new divisions
profit centershelliphellip
Remember you are therdquo Brand and living Legendsrdquo
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Everyone talks about building a relationship with your customer I think you build one with your employees firsthelliphelliphellipAngela Ahrendts
Can weldquowork and smilerdquo productively efficiently and
profitably 8 hours a day
Can we both guide our team 30 minutes in the morning and evening respectively
Can we work independently on our strengths 7 hours a day
Diagnose Solve problems implement solutions Can we give credit to our team when we succeed Take responsibility for an occasional failure Improve teamrsquos productivity by 20 so that Our Projectrsquos cost comes down by 5-7 Take care of annual inflation of say 9-10 per annum in
India for long duration contracts costing Our daily Time-Table and list of activities decides our
productivity and quarterly progress Can we create consensus through decentralized decision
making and calculated risk taking while mapping opportunities
Are we competitive focused on attractive profitable business opportunities hellipwhile being ahead of time and competition
As selfless leader(s) can we
Can we ldquo Visualizerdquo strongly5-20 Probability is probability of selling to a new prospect 60-70 Probability of
selling to an existing customer Is our decision making positive with a
ldquoReward to Risk ratio of 101rdquo
Companies and their brands need to reach out and speak directly to consumers to honor their
values and to form meaningful relationships with them They must become architects of community consistently demonstrating the values that their customer community expects in exchange for their loyaltyandpurchasesSimon Mainwaring
Are YOUR TEAM MEMBERS GOOD AT INNOVATIONPROBLEM SOLVINGQUALITY PROCESSESDOCUMENTATIONTHINK
AND FEEL LIKE YOUR CUSTOMERS DOBranding is not merely about differentiating products it is about striking emotional chords with consumers It is about cultivating identity attachment and trust to inspire customer loyalty Chinese brands score low on attributes such as sophisticated desirable innovative friendly and trustworthy
DO YOU KNOWrdquo UNITY IS STRENGTHrdquohelliphellipand steer CLEAR
OF Organizational Politics
WINNING INVOLVES OPPORTUNITIES IDENTIFICATION
TEAM IDENTIFICATIONRESOURCES IDENTIFICATION
GOAL IDENTIFICATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERS
WINNING INVOLVES OPPORTUNITIES OR PROJECT IDENTIFICATIONTEAM IDENTIFICATIONRESOURCESSKILLS IDENTIFICATIONGOAL(s) IDENTIFICATIONARTICULATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERSESTIMATE TIMECOSTSTOOLSSOFTWARE INVOLVEDIMPROVE TEAM PRODUCTIVITYEFFICIENCY BY 20 if required through OUTSOURCINGUNDERPROMISE and OVERDELIVER THRU SELFLESS LEADERSHIP PROCESS INNOVATIONSTANDARDIZATION and RESULTS DOCUMENTATIONMAINTAINING CONFIDENTIALITY
Double check and take signatures of Customers on documents as required
Always go Top- down in any organization and maintain good PR
1ldquoTHE MORE ONE GIVESTHE MORE ONE GETSrdquohellipSWAMI VIVEKANANDA
2 SELFLESS ACTION IS BETTER THAN INACTIONrdquohellipLORD KRISHNA
3ldquoSENSE PLEASURES LEAD TO SUFFERINGrdquohellipGURU PARAMHANSA
YOGANANDAhellipSRFUSA
BALANCED DEVELOPMENT OF TEAM
Convert ldquoThreats into Opportunitiesrdquo
A cranky and ruthless boss creates a toxic organization filled with negative underachievers who ignore opportunities an inspirational inclusive leader spawns acolytes for whom any challenge is surmountable Create a peaceful happy work environment Create healthy competitionhelliphellip
Success(Indicative steps)
New Methods for creating Value and Utility in ThellipS Go up the value chain
Create a newrdquo Profit Centerrdquo and a Team with relevant skillsCreate a New Business Model to generate Rs 100 crores pa
to USD 1 billion over10-12 years timeframe
Michael E Porterrsquos Model for IT Industry
Porter five forces analysis is a framework to analyze the level of competition within an industry and business strategy development It draws upon industrial organization (IO) economics to derive five forces that determine the competitive intensity and therefore attractiveness of an Industry Attractiveness in this context refers to the overall industry profitability An unattractive industry is one in which the combination of these five forces acts to drive down overall profitability A very unattractive industry would be one approaching pure competition in which available profits for all firms are driven to normal profit This analysis is associated with its principal innovator Michael E Porter of Harvard UniversityPorter referred to these forces as the micro environment to contrast it with the more general term macro environment They consist of those forces close to a company that affect its ability to serve its customers and make a profit A change in any of the forces normally requires a business unit to re-assess the marketplace given the overall change in industry information The overall industry attractiveness does not imply that every firm in the industry will return the same profitability Firms are able to apply their core competencies business model network to achieve a profit above the industry average
For Indian projects increase productivity and profitability
For Foreign Projects examine G-20 countries where TCS is not presentCreate new contacts new business lines new contracts with higher profitability even in india
Take help of external ldquoTrainers and Consultantsrdquo to create new Business Opporunities
Give them business problems and ask them to find solutions contacts prospects using research data and innovation
Once a quarter- review your goals progress and retrain your staff if necessary
Create Hope Business Leads with funds new divisions
profit centershelliphellip
Remember you are therdquo Brand and living Legendsrdquo
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Can weldquowork and smilerdquo productively efficiently and
profitably 8 hours a day
Can we both guide our team 30 minutes in the morning and evening respectively
Can we work independently on our strengths 7 hours a day
Diagnose Solve problems implement solutions Can we give credit to our team when we succeed Take responsibility for an occasional failure Improve teamrsquos productivity by 20 so that Our Projectrsquos cost comes down by 5-7 Take care of annual inflation of say 9-10 per annum in
India for long duration contracts costing Our daily Time-Table and list of activities decides our
productivity and quarterly progress Can we create consensus through decentralized decision
making and calculated risk taking while mapping opportunities
Are we competitive focused on attractive profitable business opportunities hellipwhile being ahead of time and competition
As selfless leader(s) can we
Can we ldquo Visualizerdquo strongly5-20 Probability is probability of selling to a new prospect 60-70 Probability of
selling to an existing customer Is our decision making positive with a
ldquoReward to Risk ratio of 101rdquo
Companies and their brands need to reach out and speak directly to consumers to honor their
values and to form meaningful relationships with them They must become architects of community consistently demonstrating the values that their customer community expects in exchange for their loyaltyandpurchasesSimon Mainwaring
Are YOUR TEAM MEMBERS GOOD AT INNOVATIONPROBLEM SOLVINGQUALITY PROCESSESDOCUMENTATIONTHINK
AND FEEL LIKE YOUR CUSTOMERS DOBranding is not merely about differentiating products it is about striking emotional chords with consumers It is about cultivating identity attachment and trust to inspire customer loyalty Chinese brands score low on attributes such as sophisticated desirable innovative friendly and trustworthy
DO YOU KNOWrdquo UNITY IS STRENGTHrdquohelliphellipand steer CLEAR
OF Organizational Politics
WINNING INVOLVES OPPORTUNITIES IDENTIFICATION
TEAM IDENTIFICATIONRESOURCES IDENTIFICATION
GOAL IDENTIFICATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERS
WINNING INVOLVES OPPORTUNITIES OR PROJECT IDENTIFICATIONTEAM IDENTIFICATIONRESOURCESSKILLS IDENTIFICATIONGOAL(s) IDENTIFICATIONARTICULATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERSESTIMATE TIMECOSTSTOOLSSOFTWARE INVOLVEDIMPROVE TEAM PRODUCTIVITYEFFICIENCY BY 20 if required through OUTSOURCINGUNDERPROMISE and OVERDELIVER THRU SELFLESS LEADERSHIP PROCESS INNOVATIONSTANDARDIZATION and RESULTS DOCUMENTATIONMAINTAINING CONFIDENTIALITY
Double check and take signatures of Customers on documents as required
Always go Top- down in any organization and maintain good PR
1ldquoTHE MORE ONE GIVESTHE MORE ONE GETSrdquohellipSWAMI VIVEKANANDA
2 SELFLESS ACTION IS BETTER THAN INACTIONrdquohellipLORD KRISHNA
3ldquoSENSE PLEASURES LEAD TO SUFFERINGrdquohellipGURU PARAMHANSA
YOGANANDAhellipSRFUSA
BALANCED DEVELOPMENT OF TEAM
Convert ldquoThreats into Opportunitiesrdquo
A cranky and ruthless boss creates a toxic organization filled with negative underachievers who ignore opportunities an inspirational inclusive leader spawns acolytes for whom any challenge is surmountable Create a peaceful happy work environment Create healthy competitionhelliphellip
Success(Indicative steps)
New Methods for creating Value and Utility in ThellipS Go up the value chain
Create a newrdquo Profit Centerrdquo and a Team with relevant skillsCreate a New Business Model to generate Rs 100 crores pa
to USD 1 billion over10-12 years timeframe
Michael E Porterrsquos Model for IT Industry
Porter five forces analysis is a framework to analyze the level of competition within an industry and business strategy development It draws upon industrial organization (IO) economics to derive five forces that determine the competitive intensity and therefore attractiveness of an Industry Attractiveness in this context refers to the overall industry profitability An unattractive industry is one in which the combination of these five forces acts to drive down overall profitability A very unattractive industry would be one approaching pure competition in which available profits for all firms are driven to normal profit This analysis is associated with its principal innovator Michael E Porter of Harvard UniversityPorter referred to these forces as the micro environment to contrast it with the more general term macro environment They consist of those forces close to a company that affect its ability to serve its customers and make a profit A change in any of the forces normally requires a business unit to re-assess the marketplace given the overall change in industry information The overall industry attractiveness does not imply that every firm in the industry will return the same profitability Firms are able to apply their core competencies business model network to achieve a profit above the industry average
For Indian projects increase productivity and profitability
For Foreign Projects examine G-20 countries where TCS is not presentCreate new contacts new business lines new contracts with higher profitability even in india
Take help of external ldquoTrainers and Consultantsrdquo to create new Business Opporunities
Give them business problems and ask them to find solutions contacts prospects using research data and innovation
Once a quarter- review your goals progress and retrain your staff if necessary
Create Hope Business Leads with funds new divisions
profit centershelliphellip
Remember you are therdquo Brand and living Legendsrdquo
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Diagnose Solve problems implement solutions Can we give credit to our team when we succeed Take responsibility for an occasional failure Improve teamrsquos productivity by 20 so that Our Projectrsquos cost comes down by 5-7 Take care of annual inflation of say 9-10 per annum in
India for long duration contracts costing Our daily Time-Table and list of activities decides our
productivity and quarterly progress Can we create consensus through decentralized decision
making and calculated risk taking while mapping opportunities
Are we competitive focused on attractive profitable business opportunities hellipwhile being ahead of time and competition
As selfless leader(s) can we
Can we ldquo Visualizerdquo strongly5-20 Probability is probability of selling to a new prospect 60-70 Probability of
selling to an existing customer Is our decision making positive with a
ldquoReward to Risk ratio of 101rdquo
Companies and their brands need to reach out and speak directly to consumers to honor their
values and to form meaningful relationships with them They must become architects of community consistently demonstrating the values that their customer community expects in exchange for their loyaltyandpurchasesSimon Mainwaring
Are YOUR TEAM MEMBERS GOOD AT INNOVATIONPROBLEM SOLVINGQUALITY PROCESSESDOCUMENTATIONTHINK
AND FEEL LIKE YOUR CUSTOMERS DOBranding is not merely about differentiating products it is about striking emotional chords with consumers It is about cultivating identity attachment and trust to inspire customer loyalty Chinese brands score low on attributes such as sophisticated desirable innovative friendly and trustworthy
DO YOU KNOWrdquo UNITY IS STRENGTHrdquohelliphellipand steer CLEAR
OF Organizational Politics
WINNING INVOLVES OPPORTUNITIES IDENTIFICATION
TEAM IDENTIFICATIONRESOURCES IDENTIFICATION
GOAL IDENTIFICATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERS
WINNING INVOLVES OPPORTUNITIES OR PROJECT IDENTIFICATIONTEAM IDENTIFICATIONRESOURCESSKILLS IDENTIFICATIONGOAL(s) IDENTIFICATIONARTICULATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERSESTIMATE TIMECOSTSTOOLSSOFTWARE INVOLVEDIMPROVE TEAM PRODUCTIVITYEFFICIENCY BY 20 if required through OUTSOURCINGUNDERPROMISE and OVERDELIVER THRU SELFLESS LEADERSHIP PROCESS INNOVATIONSTANDARDIZATION and RESULTS DOCUMENTATIONMAINTAINING CONFIDENTIALITY
Double check and take signatures of Customers on documents as required
Always go Top- down in any organization and maintain good PR
1ldquoTHE MORE ONE GIVESTHE MORE ONE GETSrdquohellipSWAMI VIVEKANANDA
2 SELFLESS ACTION IS BETTER THAN INACTIONrdquohellipLORD KRISHNA
3ldquoSENSE PLEASURES LEAD TO SUFFERINGrdquohellipGURU PARAMHANSA
YOGANANDAhellipSRFUSA
BALANCED DEVELOPMENT OF TEAM
Convert ldquoThreats into Opportunitiesrdquo
A cranky and ruthless boss creates a toxic organization filled with negative underachievers who ignore opportunities an inspirational inclusive leader spawns acolytes for whom any challenge is surmountable Create a peaceful happy work environment Create healthy competitionhelliphellip
Success(Indicative steps)
New Methods for creating Value and Utility in ThellipS Go up the value chain
Create a newrdquo Profit Centerrdquo and a Team with relevant skillsCreate a New Business Model to generate Rs 100 crores pa
to USD 1 billion over10-12 years timeframe
Michael E Porterrsquos Model for IT Industry
Porter five forces analysis is a framework to analyze the level of competition within an industry and business strategy development It draws upon industrial organization (IO) economics to derive five forces that determine the competitive intensity and therefore attractiveness of an Industry Attractiveness in this context refers to the overall industry profitability An unattractive industry is one in which the combination of these five forces acts to drive down overall profitability A very unattractive industry would be one approaching pure competition in which available profits for all firms are driven to normal profit This analysis is associated with its principal innovator Michael E Porter of Harvard UniversityPorter referred to these forces as the micro environment to contrast it with the more general term macro environment They consist of those forces close to a company that affect its ability to serve its customers and make a profit A change in any of the forces normally requires a business unit to re-assess the marketplace given the overall change in industry information The overall industry attractiveness does not imply that every firm in the industry will return the same profitability Firms are able to apply their core competencies business model network to achieve a profit above the industry average
For Indian projects increase productivity and profitability
For Foreign Projects examine G-20 countries where TCS is not presentCreate new contacts new business lines new contracts with higher profitability even in india
Take help of external ldquoTrainers and Consultantsrdquo to create new Business Opporunities
Give them business problems and ask them to find solutions contacts prospects using research data and innovation
Once a quarter- review your goals progress and retrain your staff if necessary
Create Hope Business Leads with funds new divisions
profit centershelliphellip
Remember you are therdquo Brand and living Legendsrdquo
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Can we ldquo Visualizerdquo strongly5-20 Probability is probability of selling to a new prospect 60-70 Probability of
selling to an existing customer Is our decision making positive with a
ldquoReward to Risk ratio of 101rdquo
Companies and their brands need to reach out and speak directly to consumers to honor their
values and to form meaningful relationships with them They must become architects of community consistently demonstrating the values that their customer community expects in exchange for their loyaltyandpurchasesSimon Mainwaring
Are YOUR TEAM MEMBERS GOOD AT INNOVATIONPROBLEM SOLVINGQUALITY PROCESSESDOCUMENTATIONTHINK
AND FEEL LIKE YOUR CUSTOMERS DOBranding is not merely about differentiating products it is about striking emotional chords with consumers It is about cultivating identity attachment and trust to inspire customer loyalty Chinese brands score low on attributes such as sophisticated desirable innovative friendly and trustworthy
DO YOU KNOWrdquo UNITY IS STRENGTHrdquohelliphellipand steer CLEAR
OF Organizational Politics
WINNING INVOLVES OPPORTUNITIES IDENTIFICATION
TEAM IDENTIFICATIONRESOURCES IDENTIFICATION
GOAL IDENTIFICATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERS
WINNING INVOLVES OPPORTUNITIES OR PROJECT IDENTIFICATIONTEAM IDENTIFICATIONRESOURCESSKILLS IDENTIFICATIONGOAL(s) IDENTIFICATIONARTICULATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERSESTIMATE TIMECOSTSTOOLSSOFTWARE INVOLVEDIMPROVE TEAM PRODUCTIVITYEFFICIENCY BY 20 if required through OUTSOURCINGUNDERPROMISE and OVERDELIVER THRU SELFLESS LEADERSHIP PROCESS INNOVATIONSTANDARDIZATION and RESULTS DOCUMENTATIONMAINTAINING CONFIDENTIALITY
Double check and take signatures of Customers on documents as required
Always go Top- down in any organization and maintain good PR
1ldquoTHE MORE ONE GIVESTHE MORE ONE GETSrdquohellipSWAMI VIVEKANANDA
2 SELFLESS ACTION IS BETTER THAN INACTIONrdquohellipLORD KRISHNA
3ldquoSENSE PLEASURES LEAD TO SUFFERINGrdquohellipGURU PARAMHANSA
YOGANANDAhellipSRFUSA
BALANCED DEVELOPMENT OF TEAM
Convert ldquoThreats into Opportunitiesrdquo
A cranky and ruthless boss creates a toxic organization filled with negative underachievers who ignore opportunities an inspirational inclusive leader spawns acolytes for whom any challenge is surmountable Create a peaceful happy work environment Create healthy competitionhelliphellip
Success(Indicative steps)
New Methods for creating Value and Utility in ThellipS Go up the value chain
Create a newrdquo Profit Centerrdquo and a Team with relevant skillsCreate a New Business Model to generate Rs 100 crores pa
to USD 1 billion over10-12 years timeframe
Michael E Porterrsquos Model for IT Industry
Porter five forces analysis is a framework to analyze the level of competition within an industry and business strategy development It draws upon industrial organization (IO) economics to derive five forces that determine the competitive intensity and therefore attractiveness of an Industry Attractiveness in this context refers to the overall industry profitability An unattractive industry is one in which the combination of these five forces acts to drive down overall profitability A very unattractive industry would be one approaching pure competition in which available profits for all firms are driven to normal profit This analysis is associated with its principal innovator Michael E Porter of Harvard UniversityPorter referred to these forces as the micro environment to contrast it with the more general term macro environment They consist of those forces close to a company that affect its ability to serve its customers and make a profit A change in any of the forces normally requires a business unit to re-assess the marketplace given the overall change in industry information The overall industry attractiveness does not imply that every firm in the industry will return the same profitability Firms are able to apply their core competencies business model network to achieve a profit above the industry average
For Indian projects increase productivity and profitability
For Foreign Projects examine G-20 countries where TCS is not presentCreate new contacts new business lines new contracts with higher profitability even in india
Take help of external ldquoTrainers and Consultantsrdquo to create new Business Opporunities
Give them business problems and ask them to find solutions contacts prospects using research data and innovation
Once a quarter- review your goals progress and retrain your staff if necessary
Create Hope Business Leads with funds new divisions
profit centershelliphellip
Remember you are therdquo Brand and living Legendsrdquo
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Companies and their brands need to reach out and speak directly to consumers to honor their
values and to form meaningful relationships with them They must become architects of community consistently demonstrating the values that their customer community expects in exchange for their loyaltyandpurchasesSimon Mainwaring
Are YOUR TEAM MEMBERS GOOD AT INNOVATIONPROBLEM SOLVINGQUALITY PROCESSESDOCUMENTATIONTHINK
AND FEEL LIKE YOUR CUSTOMERS DOBranding is not merely about differentiating products it is about striking emotional chords with consumers It is about cultivating identity attachment and trust to inspire customer loyalty Chinese brands score low on attributes such as sophisticated desirable innovative friendly and trustworthy
DO YOU KNOWrdquo UNITY IS STRENGTHrdquohelliphellipand steer CLEAR
OF Organizational Politics
WINNING INVOLVES OPPORTUNITIES IDENTIFICATION
TEAM IDENTIFICATIONRESOURCES IDENTIFICATION
GOAL IDENTIFICATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERS
WINNING INVOLVES OPPORTUNITIES OR PROJECT IDENTIFICATIONTEAM IDENTIFICATIONRESOURCESSKILLS IDENTIFICATIONGOAL(s) IDENTIFICATIONARTICULATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERSESTIMATE TIMECOSTSTOOLSSOFTWARE INVOLVEDIMPROVE TEAM PRODUCTIVITYEFFICIENCY BY 20 if required through OUTSOURCINGUNDERPROMISE and OVERDELIVER THRU SELFLESS LEADERSHIP PROCESS INNOVATIONSTANDARDIZATION and RESULTS DOCUMENTATIONMAINTAINING CONFIDENTIALITY
Double check and take signatures of Customers on documents as required
Always go Top- down in any organization and maintain good PR
1ldquoTHE MORE ONE GIVESTHE MORE ONE GETSrdquohellipSWAMI VIVEKANANDA
2 SELFLESS ACTION IS BETTER THAN INACTIONrdquohellipLORD KRISHNA
3ldquoSENSE PLEASURES LEAD TO SUFFERINGrdquohellipGURU PARAMHANSA
YOGANANDAhellipSRFUSA
BALANCED DEVELOPMENT OF TEAM
Convert ldquoThreats into Opportunitiesrdquo
A cranky and ruthless boss creates a toxic organization filled with negative underachievers who ignore opportunities an inspirational inclusive leader spawns acolytes for whom any challenge is surmountable Create a peaceful happy work environment Create healthy competitionhelliphellip
Success(Indicative steps)
New Methods for creating Value and Utility in ThellipS Go up the value chain
Create a newrdquo Profit Centerrdquo and a Team with relevant skillsCreate a New Business Model to generate Rs 100 crores pa
to USD 1 billion over10-12 years timeframe
Michael E Porterrsquos Model for IT Industry
Porter five forces analysis is a framework to analyze the level of competition within an industry and business strategy development It draws upon industrial organization (IO) economics to derive five forces that determine the competitive intensity and therefore attractiveness of an Industry Attractiveness in this context refers to the overall industry profitability An unattractive industry is one in which the combination of these five forces acts to drive down overall profitability A very unattractive industry would be one approaching pure competition in which available profits for all firms are driven to normal profit This analysis is associated with its principal innovator Michael E Porter of Harvard UniversityPorter referred to these forces as the micro environment to contrast it with the more general term macro environment They consist of those forces close to a company that affect its ability to serve its customers and make a profit A change in any of the forces normally requires a business unit to re-assess the marketplace given the overall change in industry information The overall industry attractiveness does not imply that every firm in the industry will return the same profitability Firms are able to apply their core competencies business model network to achieve a profit above the industry average
For Indian projects increase productivity and profitability
For Foreign Projects examine G-20 countries where TCS is not presentCreate new contacts new business lines new contracts with higher profitability even in india
Take help of external ldquoTrainers and Consultantsrdquo to create new Business Opporunities
Give them business problems and ask them to find solutions contacts prospects using research data and innovation
Once a quarter- review your goals progress and retrain your staff if necessary
Create Hope Business Leads with funds new divisions
profit centershelliphellip
Remember you are therdquo Brand and living Legendsrdquo
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Are YOUR TEAM MEMBERS GOOD AT INNOVATIONPROBLEM SOLVINGQUALITY PROCESSESDOCUMENTATIONTHINK
AND FEEL LIKE YOUR CUSTOMERS DOBranding is not merely about differentiating products it is about striking emotional chords with consumers It is about cultivating identity attachment and trust to inspire customer loyalty Chinese brands score low on attributes such as sophisticated desirable innovative friendly and trustworthy
DO YOU KNOWrdquo UNITY IS STRENGTHrdquohelliphellipand steer CLEAR
OF Organizational Politics
WINNING INVOLVES OPPORTUNITIES IDENTIFICATION
TEAM IDENTIFICATIONRESOURCES IDENTIFICATION
GOAL IDENTIFICATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERS
WINNING INVOLVES OPPORTUNITIES OR PROJECT IDENTIFICATIONTEAM IDENTIFICATIONRESOURCESSKILLS IDENTIFICATIONGOAL(s) IDENTIFICATIONARTICULATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERSESTIMATE TIMECOSTSTOOLSSOFTWARE INVOLVEDIMPROVE TEAM PRODUCTIVITYEFFICIENCY BY 20 if required through OUTSOURCINGUNDERPROMISE and OVERDELIVER THRU SELFLESS LEADERSHIP PROCESS INNOVATIONSTANDARDIZATION and RESULTS DOCUMENTATIONMAINTAINING CONFIDENTIALITY
Double check and take signatures of Customers on documents as required
Always go Top- down in any organization and maintain good PR
1ldquoTHE MORE ONE GIVESTHE MORE ONE GETSrdquohellipSWAMI VIVEKANANDA
2 SELFLESS ACTION IS BETTER THAN INACTIONrdquohellipLORD KRISHNA
3ldquoSENSE PLEASURES LEAD TO SUFFERINGrdquohellipGURU PARAMHANSA
YOGANANDAhellipSRFUSA
BALANCED DEVELOPMENT OF TEAM
Convert ldquoThreats into Opportunitiesrdquo
A cranky and ruthless boss creates a toxic organization filled with negative underachievers who ignore opportunities an inspirational inclusive leader spawns acolytes for whom any challenge is surmountable Create a peaceful happy work environment Create healthy competitionhelliphellip
Success(Indicative steps)
New Methods for creating Value and Utility in ThellipS Go up the value chain
Create a newrdquo Profit Centerrdquo and a Team with relevant skillsCreate a New Business Model to generate Rs 100 crores pa
to USD 1 billion over10-12 years timeframe
Michael E Porterrsquos Model for IT Industry
Porter five forces analysis is a framework to analyze the level of competition within an industry and business strategy development It draws upon industrial organization (IO) economics to derive five forces that determine the competitive intensity and therefore attractiveness of an Industry Attractiveness in this context refers to the overall industry profitability An unattractive industry is one in which the combination of these five forces acts to drive down overall profitability A very unattractive industry would be one approaching pure competition in which available profits for all firms are driven to normal profit This analysis is associated with its principal innovator Michael E Porter of Harvard UniversityPorter referred to these forces as the micro environment to contrast it with the more general term macro environment They consist of those forces close to a company that affect its ability to serve its customers and make a profit A change in any of the forces normally requires a business unit to re-assess the marketplace given the overall change in industry information The overall industry attractiveness does not imply that every firm in the industry will return the same profitability Firms are able to apply their core competencies business model network to achieve a profit above the industry average
For Indian projects increase productivity and profitability
For Foreign Projects examine G-20 countries where TCS is not presentCreate new contacts new business lines new contracts with higher profitability even in india
Take help of external ldquoTrainers and Consultantsrdquo to create new Business Opporunities
Give them business problems and ask them to find solutions contacts prospects using research data and innovation
Once a quarter- review your goals progress and retrain your staff if necessary
Create Hope Business Leads with funds new divisions
profit centershelliphellip
Remember you are therdquo Brand and living Legendsrdquo
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
DO YOU KNOWrdquo UNITY IS STRENGTHrdquohelliphellipand steer CLEAR
OF Organizational Politics
WINNING INVOLVES OPPORTUNITIES IDENTIFICATION
TEAM IDENTIFICATIONRESOURCES IDENTIFICATION
GOAL IDENTIFICATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERS
WINNING INVOLVES OPPORTUNITIES OR PROJECT IDENTIFICATIONTEAM IDENTIFICATIONRESOURCESSKILLS IDENTIFICATIONGOAL(s) IDENTIFICATIONARTICULATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERSESTIMATE TIMECOSTSTOOLSSOFTWARE INVOLVEDIMPROVE TEAM PRODUCTIVITYEFFICIENCY BY 20 if required through OUTSOURCINGUNDERPROMISE and OVERDELIVER THRU SELFLESS LEADERSHIP PROCESS INNOVATIONSTANDARDIZATION and RESULTS DOCUMENTATIONMAINTAINING CONFIDENTIALITY
Double check and take signatures of Customers on documents as required
Always go Top- down in any organization and maintain good PR
1ldquoTHE MORE ONE GIVESTHE MORE ONE GETSrdquohellipSWAMI VIVEKANANDA
2 SELFLESS ACTION IS BETTER THAN INACTIONrdquohellipLORD KRISHNA
3ldquoSENSE PLEASURES LEAD TO SUFFERINGrdquohellipGURU PARAMHANSA
YOGANANDAhellipSRFUSA
BALANCED DEVELOPMENT OF TEAM
Convert ldquoThreats into Opportunitiesrdquo
A cranky and ruthless boss creates a toxic organization filled with negative underachievers who ignore opportunities an inspirational inclusive leader spawns acolytes for whom any challenge is surmountable Create a peaceful happy work environment Create healthy competitionhelliphellip
Success(Indicative steps)
New Methods for creating Value and Utility in ThellipS Go up the value chain
Create a newrdquo Profit Centerrdquo and a Team with relevant skillsCreate a New Business Model to generate Rs 100 crores pa
to USD 1 billion over10-12 years timeframe
Michael E Porterrsquos Model for IT Industry
Porter five forces analysis is a framework to analyze the level of competition within an industry and business strategy development It draws upon industrial organization (IO) economics to derive five forces that determine the competitive intensity and therefore attractiveness of an Industry Attractiveness in this context refers to the overall industry profitability An unattractive industry is one in which the combination of these five forces acts to drive down overall profitability A very unattractive industry would be one approaching pure competition in which available profits for all firms are driven to normal profit This analysis is associated with its principal innovator Michael E Porter of Harvard UniversityPorter referred to these forces as the micro environment to contrast it with the more general term macro environment They consist of those forces close to a company that affect its ability to serve its customers and make a profit A change in any of the forces normally requires a business unit to re-assess the marketplace given the overall change in industry information The overall industry attractiveness does not imply that every firm in the industry will return the same profitability Firms are able to apply their core competencies business model network to achieve a profit above the industry average
For Indian projects increase productivity and profitability
For Foreign Projects examine G-20 countries where TCS is not presentCreate new contacts new business lines new contracts with higher profitability even in india
Take help of external ldquoTrainers and Consultantsrdquo to create new Business Opporunities
Give them business problems and ask them to find solutions contacts prospects using research data and innovation
Once a quarter- review your goals progress and retrain your staff if necessary
Create Hope Business Leads with funds new divisions
profit centershelliphellip
Remember you are therdquo Brand and living Legendsrdquo
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
WINNING INVOLVES OPPORTUNITIES IDENTIFICATION
TEAM IDENTIFICATIONRESOURCES IDENTIFICATION
GOAL IDENTIFICATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERS
WINNING INVOLVES OPPORTUNITIES OR PROJECT IDENTIFICATIONTEAM IDENTIFICATIONRESOURCESSKILLS IDENTIFICATIONGOAL(s) IDENTIFICATIONARTICULATIONWORK BREAKUP and DISTRIBUTION TO TEAM MEMBERSESTIMATE TIMECOSTSTOOLSSOFTWARE INVOLVEDIMPROVE TEAM PRODUCTIVITYEFFICIENCY BY 20 if required through OUTSOURCINGUNDERPROMISE and OVERDELIVER THRU SELFLESS LEADERSHIP PROCESS INNOVATIONSTANDARDIZATION and RESULTS DOCUMENTATIONMAINTAINING CONFIDENTIALITY
Double check and take signatures of Customers on documents as required
Always go Top- down in any organization and maintain good PR
1ldquoTHE MORE ONE GIVESTHE MORE ONE GETSrdquohellipSWAMI VIVEKANANDA
2 SELFLESS ACTION IS BETTER THAN INACTIONrdquohellipLORD KRISHNA
3ldquoSENSE PLEASURES LEAD TO SUFFERINGrdquohellipGURU PARAMHANSA
YOGANANDAhellipSRFUSA
BALANCED DEVELOPMENT OF TEAM
Convert ldquoThreats into Opportunitiesrdquo
A cranky and ruthless boss creates a toxic organization filled with negative underachievers who ignore opportunities an inspirational inclusive leader spawns acolytes for whom any challenge is surmountable Create a peaceful happy work environment Create healthy competitionhelliphellip
Success(Indicative steps)
New Methods for creating Value and Utility in ThellipS Go up the value chain
Create a newrdquo Profit Centerrdquo and a Team with relevant skillsCreate a New Business Model to generate Rs 100 crores pa
to USD 1 billion over10-12 years timeframe
Michael E Porterrsquos Model for IT Industry
Porter five forces analysis is a framework to analyze the level of competition within an industry and business strategy development It draws upon industrial organization (IO) economics to derive five forces that determine the competitive intensity and therefore attractiveness of an Industry Attractiveness in this context refers to the overall industry profitability An unattractive industry is one in which the combination of these five forces acts to drive down overall profitability A very unattractive industry would be one approaching pure competition in which available profits for all firms are driven to normal profit This analysis is associated with its principal innovator Michael E Porter of Harvard UniversityPorter referred to these forces as the micro environment to contrast it with the more general term macro environment They consist of those forces close to a company that affect its ability to serve its customers and make a profit A change in any of the forces normally requires a business unit to re-assess the marketplace given the overall change in industry information The overall industry attractiveness does not imply that every firm in the industry will return the same profitability Firms are able to apply their core competencies business model network to achieve a profit above the industry average
For Indian projects increase productivity and profitability
For Foreign Projects examine G-20 countries where TCS is not presentCreate new contacts new business lines new contracts with higher profitability even in india
Take help of external ldquoTrainers and Consultantsrdquo to create new Business Opporunities
Give them business problems and ask them to find solutions contacts prospects using research data and innovation
Once a quarter- review your goals progress and retrain your staff if necessary
Create Hope Business Leads with funds new divisions
profit centershelliphellip
Remember you are therdquo Brand and living Legendsrdquo
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Double check and take signatures of Customers on documents as required
Always go Top- down in any organization and maintain good PR
1ldquoTHE MORE ONE GIVESTHE MORE ONE GETSrdquohellipSWAMI VIVEKANANDA
2 SELFLESS ACTION IS BETTER THAN INACTIONrdquohellipLORD KRISHNA
3ldquoSENSE PLEASURES LEAD TO SUFFERINGrdquohellipGURU PARAMHANSA
YOGANANDAhellipSRFUSA
BALANCED DEVELOPMENT OF TEAM
Convert ldquoThreats into Opportunitiesrdquo
A cranky and ruthless boss creates a toxic organization filled with negative underachievers who ignore opportunities an inspirational inclusive leader spawns acolytes for whom any challenge is surmountable Create a peaceful happy work environment Create healthy competitionhelliphellip
Success(Indicative steps)
New Methods for creating Value and Utility in ThellipS Go up the value chain
Create a newrdquo Profit Centerrdquo and a Team with relevant skillsCreate a New Business Model to generate Rs 100 crores pa
to USD 1 billion over10-12 years timeframe
Michael E Porterrsquos Model for IT Industry
Porter five forces analysis is a framework to analyze the level of competition within an industry and business strategy development It draws upon industrial organization (IO) economics to derive five forces that determine the competitive intensity and therefore attractiveness of an Industry Attractiveness in this context refers to the overall industry profitability An unattractive industry is one in which the combination of these five forces acts to drive down overall profitability A very unattractive industry would be one approaching pure competition in which available profits for all firms are driven to normal profit This analysis is associated with its principal innovator Michael E Porter of Harvard UniversityPorter referred to these forces as the micro environment to contrast it with the more general term macro environment They consist of those forces close to a company that affect its ability to serve its customers and make a profit A change in any of the forces normally requires a business unit to re-assess the marketplace given the overall change in industry information The overall industry attractiveness does not imply that every firm in the industry will return the same profitability Firms are able to apply their core competencies business model network to achieve a profit above the industry average
For Indian projects increase productivity and profitability
For Foreign Projects examine G-20 countries where TCS is not presentCreate new contacts new business lines new contracts with higher profitability even in india
Take help of external ldquoTrainers and Consultantsrdquo to create new Business Opporunities
Give them business problems and ask them to find solutions contacts prospects using research data and innovation
Once a quarter- review your goals progress and retrain your staff if necessary
Create Hope Business Leads with funds new divisions
profit centershelliphellip
Remember you are therdquo Brand and living Legendsrdquo
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
1ldquoTHE MORE ONE GIVESTHE MORE ONE GETSrdquohellipSWAMI VIVEKANANDA
2 SELFLESS ACTION IS BETTER THAN INACTIONrdquohellipLORD KRISHNA
3ldquoSENSE PLEASURES LEAD TO SUFFERINGrdquohellipGURU PARAMHANSA
YOGANANDAhellipSRFUSA
BALANCED DEVELOPMENT OF TEAM
Convert ldquoThreats into Opportunitiesrdquo
A cranky and ruthless boss creates a toxic organization filled with negative underachievers who ignore opportunities an inspirational inclusive leader spawns acolytes for whom any challenge is surmountable Create a peaceful happy work environment Create healthy competitionhelliphellip
Success(Indicative steps)
New Methods for creating Value and Utility in ThellipS Go up the value chain
Create a newrdquo Profit Centerrdquo and a Team with relevant skillsCreate a New Business Model to generate Rs 100 crores pa
to USD 1 billion over10-12 years timeframe
Michael E Porterrsquos Model for IT Industry
Porter five forces analysis is a framework to analyze the level of competition within an industry and business strategy development It draws upon industrial organization (IO) economics to derive five forces that determine the competitive intensity and therefore attractiveness of an Industry Attractiveness in this context refers to the overall industry profitability An unattractive industry is one in which the combination of these five forces acts to drive down overall profitability A very unattractive industry would be one approaching pure competition in which available profits for all firms are driven to normal profit This analysis is associated with its principal innovator Michael E Porter of Harvard UniversityPorter referred to these forces as the micro environment to contrast it with the more general term macro environment They consist of those forces close to a company that affect its ability to serve its customers and make a profit A change in any of the forces normally requires a business unit to re-assess the marketplace given the overall change in industry information The overall industry attractiveness does not imply that every firm in the industry will return the same profitability Firms are able to apply their core competencies business model network to achieve a profit above the industry average
For Indian projects increase productivity and profitability
For Foreign Projects examine G-20 countries where TCS is not presentCreate new contacts new business lines new contracts with higher profitability even in india
Take help of external ldquoTrainers and Consultantsrdquo to create new Business Opporunities
Give them business problems and ask them to find solutions contacts prospects using research data and innovation
Once a quarter- review your goals progress and retrain your staff if necessary
Create Hope Business Leads with funds new divisions
profit centershelliphellip
Remember you are therdquo Brand and living Legendsrdquo
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Convert ldquoThreats into Opportunitiesrdquo
A cranky and ruthless boss creates a toxic organization filled with negative underachievers who ignore opportunities an inspirational inclusive leader spawns acolytes for whom any challenge is surmountable Create a peaceful happy work environment Create healthy competitionhelliphellip
Success(Indicative steps)
New Methods for creating Value and Utility in ThellipS Go up the value chain
Create a newrdquo Profit Centerrdquo and a Team with relevant skillsCreate a New Business Model to generate Rs 100 crores pa
to USD 1 billion over10-12 years timeframe
Michael E Porterrsquos Model for IT Industry
Porter five forces analysis is a framework to analyze the level of competition within an industry and business strategy development It draws upon industrial organization (IO) economics to derive five forces that determine the competitive intensity and therefore attractiveness of an Industry Attractiveness in this context refers to the overall industry profitability An unattractive industry is one in which the combination of these five forces acts to drive down overall profitability A very unattractive industry would be one approaching pure competition in which available profits for all firms are driven to normal profit This analysis is associated with its principal innovator Michael E Porter of Harvard UniversityPorter referred to these forces as the micro environment to contrast it with the more general term macro environment They consist of those forces close to a company that affect its ability to serve its customers and make a profit A change in any of the forces normally requires a business unit to re-assess the marketplace given the overall change in industry information The overall industry attractiveness does not imply that every firm in the industry will return the same profitability Firms are able to apply their core competencies business model network to achieve a profit above the industry average
For Indian projects increase productivity and profitability
For Foreign Projects examine G-20 countries where TCS is not presentCreate new contacts new business lines new contracts with higher profitability even in india
Take help of external ldquoTrainers and Consultantsrdquo to create new Business Opporunities
Give them business problems and ask them to find solutions contacts prospects using research data and innovation
Once a quarter- review your goals progress and retrain your staff if necessary
Create Hope Business Leads with funds new divisions
profit centershelliphellip
Remember you are therdquo Brand and living Legendsrdquo
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Success(Indicative steps)
New Methods for creating Value and Utility in ThellipS Go up the value chain
Create a newrdquo Profit Centerrdquo and a Team with relevant skillsCreate a New Business Model to generate Rs 100 crores pa
to USD 1 billion over10-12 years timeframe
Michael E Porterrsquos Model for IT Industry
Porter five forces analysis is a framework to analyze the level of competition within an industry and business strategy development It draws upon industrial organization (IO) economics to derive five forces that determine the competitive intensity and therefore attractiveness of an Industry Attractiveness in this context refers to the overall industry profitability An unattractive industry is one in which the combination of these five forces acts to drive down overall profitability A very unattractive industry would be one approaching pure competition in which available profits for all firms are driven to normal profit This analysis is associated with its principal innovator Michael E Porter of Harvard UniversityPorter referred to these forces as the micro environment to contrast it with the more general term macro environment They consist of those forces close to a company that affect its ability to serve its customers and make a profit A change in any of the forces normally requires a business unit to re-assess the marketplace given the overall change in industry information The overall industry attractiveness does not imply that every firm in the industry will return the same profitability Firms are able to apply their core competencies business model network to achieve a profit above the industry average
For Indian projects increase productivity and profitability
For Foreign Projects examine G-20 countries where TCS is not presentCreate new contacts new business lines new contracts with higher profitability even in india
Take help of external ldquoTrainers and Consultantsrdquo to create new Business Opporunities
Give them business problems and ask them to find solutions contacts prospects using research data and innovation
Once a quarter- review your goals progress and retrain your staff if necessary
Create Hope Business Leads with funds new divisions
profit centershelliphellip
Remember you are therdquo Brand and living Legendsrdquo
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
New Methods for creating Value and Utility in ThellipS Go up the value chain
Create a newrdquo Profit Centerrdquo and a Team with relevant skillsCreate a New Business Model to generate Rs 100 crores pa
to USD 1 billion over10-12 years timeframe
Michael E Porterrsquos Model for IT Industry
Porter five forces analysis is a framework to analyze the level of competition within an industry and business strategy development It draws upon industrial organization (IO) economics to derive five forces that determine the competitive intensity and therefore attractiveness of an Industry Attractiveness in this context refers to the overall industry profitability An unattractive industry is one in which the combination of these five forces acts to drive down overall profitability A very unattractive industry would be one approaching pure competition in which available profits for all firms are driven to normal profit This analysis is associated with its principal innovator Michael E Porter of Harvard UniversityPorter referred to these forces as the micro environment to contrast it with the more general term macro environment They consist of those forces close to a company that affect its ability to serve its customers and make a profit A change in any of the forces normally requires a business unit to re-assess the marketplace given the overall change in industry information The overall industry attractiveness does not imply that every firm in the industry will return the same profitability Firms are able to apply their core competencies business model network to achieve a profit above the industry average
For Indian projects increase productivity and profitability
For Foreign Projects examine G-20 countries where TCS is not presentCreate new contacts new business lines new contracts with higher profitability even in india
Take help of external ldquoTrainers and Consultantsrdquo to create new Business Opporunities
Give them business problems and ask them to find solutions contacts prospects using research data and innovation
Once a quarter- review your goals progress and retrain your staff if necessary
Create Hope Business Leads with funds new divisions
profit centershelliphellip
Remember you are therdquo Brand and living Legendsrdquo
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Michael E Porterrsquos Model for IT Industry
Porter five forces analysis is a framework to analyze the level of competition within an industry and business strategy development It draws upon industrial organization (IO) economics to derive five forces that determine the competitive intensity and therefore attractiveness of an Industry Attractiveness in this context refers to the overall industry profitability An unattractive industry is one in which the combination of these five forces acts to drive down overall profitability A very unattractive industry would be one approaching pure competition in which available profits for all firms are driven to normal profit This analysis is associated with its principal innovator Michael E Porter of Harvard UniversityPorter referred to these forces as the micro environment to contrast it with the more general term macro environment They consist of those forces close to a company that affect its ability to serve its customers and make a profit A change in any of the forces normally requires a business unit to re-assess the marketplace given the overall change in industry information The overall industry attractiveness does not imply that every firm in the industry will return the same profitability Firms are able to apply their core competencies business model network to achieve a profit above the industry average
For Indian projects increase productivity and profitability
For Foreign Projects examine G-20 countries where TCS is not presentCreate new contacts new business lines new contracts with higher profitability even in india
Take help of external ldquoTrainers and Consultantsrdquo to create new Business Opporunities
Give them business problems and ask them to find solutions contacts prospects using research data and innovation
Once a quarter- review your goals progress and retrain your staff if necessary
Create Hope Business Leads with funds new divisions
profit centershelliphellip
Remember you are therdquo Brand and living Legendsrdquo
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Porter five forces analysis is a framework to analyze the level of competition within an industry and business strategy development It draws upon industrial organization (IO) economics to derive five forces that determine the competitive intensity and therefore attractiveness of an Industry Attractiveness in this context refers to the overall industry profitability An unattractive industry is one in which the combination of these five forces acts to drive down overall profitability A very unattractive industry would be one approaching pure competition in which available profits for all firms are driven to normal profit This analysis is associated with its principal innovator Michael E Porter of Harvard UniversityPorter referred to these forces as the micro environment to contrast it with the more general term macro environment They consist of those forces close to a company that affect its ability to serve its customers and make a profit A change in any of the forces normally requires a business unit to re-assess the marketplace given the overall change in industry information The overall industry attractiveness does not imply that every firm in the industry will return the same profitability Firms are able to apply their core competencies business model network to achieve a profit above the industry average
For Indian projects increase productivity and profitability
For Foreign Projects examine G-20 countries where TCS is not presentCreate new contacts new business lines new contracts with higher profitability even in india
Take help of external ldquoTrainers and Consultantsrdquo to create new Business Opporunities
Give them business problems and ask them to find solutions contacts prospects using research data and innovation
Once a quarter- review your goals progress and retrain your staff if necessary
Create Hope Business Leads with funds new divisions
profit centershelliphellip
Remember you are therdquo Brand and living Legendsrdquo
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
For Indian projects increase productivity and profitability
For Foreign Projects examine G-20 countries where TCS is not presentCreate new contacts new business lines new contracts with higher profitability even in india
Take help of external ldquoTrainers and Consultantsrdquo to create new Business Opporunities
Give them business problems and ask them to find solutions contacts prospects using research data and innovation
Once a quarter- review your goals progress and retrain your staff if necessary
Create Hope Business Leads with funds new divisions
profit centershelliphellip
Remember you are therdquo Brand and living Legendsrdquo
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Take help of external ldquoTrainers and Consultantsrdquo to create new Business Opporunities
Give them business problems and ask them to find solutions contacts prospects using research data and innovation
Once a quarter- review your goals progress and retrain your staff if necessary
Create Hope Business Leads with funds new divisions
profit centershelliphellip
Remember you are therdquo Brand and living Legendsrdquo
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Create Hope Business Leads with funds new divisions
profit centershelliphellip
Remember you are therdquo Brand and living Legendsrdquo
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Mergers and acquisitions (MampA) are one of the fastest strategic options that companies choose to face the global competitive market However previous researches have highlighted the high rate of failure among MampA In fact the merging companies have to face the issue of cultural differences which is one of the common reasons of MampA failure reinforced when it comes to cross-borders
combinations Indeed both partners incorporate in the new merged company the national and the corporate cultures So in order to be successful the leaders have to consider the importance and the influence of these issues meticulously during the post-merger
integration process at the same level as the synergies business performance and profit improvement In order to have a better understanding of the corporate culture mismatches issues we will present first in the theoretical part three major sections the merger and acquisition context the corporate culture and its concepts and finally the leaders‟ role within the MampA integration
process The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where
the cultural issues have been underestimated ldquo Cloetta Fazerrdquo is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process
because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Your team careerrsquos should take-off Proposed ldquoProfit Center ldquoshould generate 8X- 10X of
Salaries per group per year after critical mass is attained
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
The second part will be illustrated by two case studies the Daimler-Chrysler (a failure) and the Cloetta Fazer (a success) mergers The first case represents the complexity that leaders can meet in any international merger It is the typical frame where the cultural issues have been underestimated On the other hand Cloetta Fazer is one of the successful mergers that can be taken as a reference for managers in future merger integration In that case the pre-merger phase played an important role in the integration process because each aspect of the cultural differences was identified and a new and shared corporate culture was implemented
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Any QueriesThink and create new business divisions with current target of Rs100 crores pa turnover each to USD 1 billion over 10-
15 years Create a Roadmap milestones identify resources smart team customers with funds selfless leaders
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Are you a selfless team leader
Can you ldquoThink and Feel ldquo like your team members and customerrsquos Use ldquoIntutionrdquo to
improve decision making quality
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Compare alternative solutions
1Examine all solutions threadbare and encourage decentralized decision making costing consensus
building wherever possible Allow team members ldquoLearning by doingrdquohellipDr Udai Pareek ex IIM Ahmedabad
and who drafted CMCrsquos progressive HR policies2Former PM Rajeev Gandhi laid emphasis on ldquoTheory
plus Practicerdquo for Training and Development
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Use your positive energy constructively SmileEureka
moment
Keep your decision making positive with a Reward to Risk ratio of 101 and calculated risk
taking
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Observe Listen ThinkFeelUse Research data case studies
Use ldquo Intutionrdquo to solve problems Be calm and balanced using a Calm mind and Calm heart
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Donrsquot copy anyone blindly Donrsquot compare yourself
needlessly However keep an open mind and open heart Adjust Adapt and Change according to evolving situations
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Motivate Mentor your ldquoTeam and Customersrdquo
Motivate Mentor your ldquoTeam and Customers with an open mind and heartrdquo Check what is the latest going on by International research Do costing carefully on year by year basis Check your Organizationrsquos Mission Vision Organization structure policies and also your Customerrsquos Goals Vision Budget ldquoUnder promise over deliverrdquo Create Road Map Milestones Constraints Budget and approvals
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Quality of Work Life Metrics as a Predictor of Job Satisfaction and OrganizationalCommitment A Study with Special Reference to Information Technology Industry
Dr M SwapnaAPRamaiah Institute of ManagementAbstract
Information Technology (IT) industry in India is playing a very important role in putting India on the global map This industryhas become one of the most significant growth catalysts for the Indian economy Indian firms across all other sectors largely
depend on the IT service providers to make their business processes efficient NASSCOM expects the IT services sector in India to grow by 13-14 per cent in 2013-14 and to touch US$ 225 billion by 2020 The major strength of IT industry lies in its
human resources Human resources play a pivotal role in the success of the IT industry Todayrsquos IT industry concentrates on itsso called intellectual capital for enhancing its growth They make the employees committed and satisfied through providing a
satisfactory quality of work life QWL in IT industry influences job satisfaction and organizational commitment to a greaterextent as compared to other industry
Keywords Quality of Work Life Organizational Commitment Job Satisfaction
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
job satisfaction and organizational commitment in Bangalore city in the top three IT companies viz TCS Infosys and
WiproFollowing are the objectives of the study
1048697 To examine the level of employees quality of work life in information technology
industry1048697 To identify the level of employeersquos job
satisfaction in information technology industry
1048697 To identify the level of employeersquos organizational commitment in information
technology industry1048697 To analyse quality of work life as a
predictor of employees job satisfaction amp organizational commitment in
information technology industry1048697 To investigate whether quality of work
life Job satisfaction amp employee commitment is effective irrespective of
the demographical characteristics of employees like age gender marital status
and work experience levels1048697 To elicit the impact of quality of work life
on job satisfaction and organizational commitment
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Sample SizeAmong the 4113 operational executives the researcher had chosen 10 from the total population belonging to each
companyTable 1 Sample Size Chosen for the Study
Company Operational Executives Total Population Sample Size Total 410 Respondents
TCS 1652 165INFOSYS 1235 123
WIPRO 1226 122
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
ANOVA for Work Experience LevelsN Mean Std Deviation F Sig
Quality of Work Life1 to 2 years 103 336 020
3418 0002 to 3 144 330 019
3 to 4 41 346 0004 plus years 123 356 030
Total 410 341 025Organizational Commitment
1 to 2 years 103 405 0851987 000
2 to 3 144 409 0553 to 4 41 322 034
4 plus years 123 403 067Total 410 397 070
Job Satisfaction1 to 2 years 103 367 035
1931 0002 to 3 144 346 054
3 to 4 41 390 0104 plus years 123 339 041
Total 410 354 046 Significant at 5 level
From the above values it is observed that the signific
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Click icon to add picture
Also see B2B Marketing by Oxford Univ Press by same authors
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Add Color to your Teamrsquos PerformancehellipYou are HerorsquosHeroinersquos of today and tomorrow
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Create History or become History
We can become a News Creator News Reader or a Clapper boyhellipThe choice is ourrsquoshelliphelliphellip
Do we know ourrdquo EgoAngerGreedJealousyLustAttachmentFearrdquo retards our teamrsquoscustomerrsquoscompanyrsquos progress
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
ldquoThe toughest thing about the power of trust is that its very difficult to build and very easy to destroy The essence of trust building is to emphasize the similarities between you and the customer
rdquohellipThomas J Watson
ldquoLive each present moment completely and the future will take care of itself Fully enjoy
the wonder and beauty of each instantrdquo
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
e) Handled 100 plus Projects with GovtPSUsCADCAMITTelecomroughly Rs 500 Crores per annum and handled 100 plus teams in Northern and South Indiaf) Became a Sr VP at the age of 36 of IntergraphRIL and ED at 42Turnover as large then as CMC Ltd nowThree of executives then are currently working as GMs of TCS now after 18 years
g) Trained as Professor 1200 students of MBAEnggBBAWithin 8 years of passing outthey are working as GMsManagers with large IT companiesBanksConsultancy firms
h) As per general Mamp A activity there are more failures worldwide dueCross-Cultural problems and anxiety
i) As per your desire seen and visualized such problems and found solutions if CMC people show Initiative Innovation SelflessTeamworkIn my humble opinionthey can become GMVP of TCS right away and others(younger ones) can become latest in 2-3 years with career counselling and removal of their doubts arising out of fearanxiety
Educationa)MTech(IITDelhi)MBA(IIFTDelhi)c) BE (DCEDU) d) UPSC Topper
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Are we calmpeacefulhappyjoyfulcontentedenjoy our work with passionBe ldquoEven minded in Happiness and Sorrow Gain
and Loss Pleasure and PainrdquohellipLord Krishna
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Herorsquos and Heroines
Discover yourselves in silenceLife is a great adventure but donrsquot land in a
hospital on the way
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Concrete stepsopportunities to grow your BusinessCompany profits in addition to your work
1 Meet Joint Secretary SecretaryMOSafter reading the Union Budget and Govt prioritiesand meet CMD of PSUrsquos in Min of Urban DevelopmentRailwaysDefenceMHATelecomEducation DRDOCSIRDSTHealthhellip
2 One shall certainly get Rs 1000 crores of Leads with funds paGet Tender specshellip drafted as per your process by limiting CompetitionhellipSo your ThellipCS lsquos EPS goes uphellipand new opportunities are created for your team and solutions for your CustomerProspectshelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
(Cont)helliphellipConcrete steps to grow your BusinessCompany profits in
addition to your work 2Identify your team business consultants external experts technology
processesbusiness flow charts costing and pricingidentify your likely competitionlikely expertstender requirementslikely competitionlikely
alliancesSupplement your teams with missing skills from outsidelow cost assistancehelliphellipHelp them develop Tendershellipif not drafted alreadyhellip
Remember you have a great Tata brand backing you and CMC experience of Govt projects behind all of you
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
Thank you for your patient listening
Queries please
Thank you for your patient listeningIndia is going through an irreversible development phase and world G-20 countries are in trouble Do you want your teams and customers to grow Any Queries pleasehelliphelliphellip Sanjeev Bahadur see SlideShareLinkedinhelliphellip
