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Upgrade Your Metrics
Ken Furlong
10/24/2016
Ken Furlonghttps://www.linkedin.com/in/kenfurlong
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Too much starting
Not enough finishing
Slow down in Step 1
Step 2 is now constrained
Step 3 is now constrained
Overall throughput is
now constrained
Leading Indicator and Root Cause
Leading Indicator and Root Cause
Trailing Indicator
Increasing throughput other than at the constraint doesn’t improve overall throughput sustainably.
Work Remaining
Work Completed
Work in Progress (WIP)
Average Cycle Time
Throughput
Leading Indicators
A “Flow” and Systems-Thinking mindset
Individual Status
Individual Blockages
Individual Cycle Time
Individual Demand Type
Blockers
Cycle Time Distribution
Demand Type Distribution
Individual Status
Individual Blockages
Individual Cycle Time
Individual Demand Type
Blockers
Cycle Time Distribution
Demand Type Distribution
Individual Status
Individual Blockages
Individual Cycle Time
Individual Demand Type
Blockers
Cycle Time Distribution
Demand Type Distribution
NotStarted DoneStep 1 Step 2 Step 3
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Item 1Item 9 Item 8 Item 7Item 10
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Individual Status
Individual Blockages
Individual Cycle Time
Individual Demand Type
Blockers
Cycle Time Distribution
Demand Type Distribution
NotStarted DoneStep 1 Step 2 Step 3
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Item 1Item 9 Item 8 Item 7Item 10
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Individual Status
Individual Blockages
Individual Cycle Time
Individual Demand Type
Blockers
Cycle Time Distribution
Demand Type Distribution
Item 8As an analyst, I need custom reporting and analysis capabilities so that I can respond to ad hoc management requests.
X
Individual Status
Individual Blockages
Individual Cycle Time
Individual Demand Type
Blockers
Cycle Time Distribution
Demand Type Distribution
Item 8As an analyst, I need custom reporting and analysis capabilities so that I can respond to ad hoc management requests.
Individual Status
Individual Blockages
Individual Cycle Time
Individual Demand Type
Blockers
Cycle Time Distribution
Demand Type Distribution
Item 8As an analyst, I need custom reporting and analysis capabilities so that I can respond to ad hoc management requests.
Individual Status
Individual Blockages
Individual Cycle Time
Individual Demand Type
Blockers
Cycle Time Distribution
Demand Type Distribution
Item 8As an analyst, I need custom reporting and analysis capabilities so that I can respond to ad hoc management requests.
Individual Status
Individual Blockages
Individual Cycle Time
Individual Demand Type
Blockers
Cycle Time Distribution
Demand Type Distribution
Item 8As an analyst, I need custom reporting and analysis capabilities so that I can respond to ad hoc management requests.
Individual Status
Individual Blockages
Individual Cycle Time
Individual Demand Type
Blockers
Cycle Time Distribution
Demand Type Distribution
Item 8As an analyst, I need custom reporting and analysis capabilities so that I can respond to ad hoc management requests.
Individual Status
Individual Blockages
Individual Cycle Time
Individual Demand Type
Blockers
Cycle Time Distribution
Demand Type Distribution
Item 8As an analyst, I need custom reporting and analysis capabilities so that I can respond to ad hoc management requests.
Individual Status
Individual Blockages
Individual Cycle Time
Individual Demand Type
Blockers
Cycle Time Distribution
Demand Type Distribution
Item 8As an analyst, I need custom reporting and analysis capabilities so that I can respond to ad hoc management requests.
Individual Status
Individual Blockages
Individual Cycle Time
Individual Demand Type
Blockers
Cycle Time Distribution
Demand Type Distribution
Item 8As an analyst, I need custom reporting and analysis capabilities so that I can respond to ad hoc management requests.
Individual Status
Individual Blockages
Individual Cycle Time
Individual Demand Type
Blockers
Cycle Time Distribution
Demand Type Distribution
Item 8As an analyst, I need custom reporting and analysis capabilities so that I can respond to ad hoc management requests.
Individual Status
Individual Blockages
Individual Cycle Time
Individual Demand Type
Blockers
Cycle Time Distribution
Demand Type Distribution
Item 8As an analyst, I need custom reporting and analysis capabilities so that I can respond to ad hoc management requests.
New Value Add
Individual Status
Individual Blockages
Individual Cycle Time
Individual Demand Type
Blockers
Cycle Time Distribution
Demand Type Distribution
Item 8As an analyst, I need custom reporting and analysis capabilities so that I can respond to ad hoc management requests.
Bug Fix
Individual Status
Individual Blockages
Individual Cycle Time
Individual Demand Type
Blockers
Cycle Time Distribution
Demand Type Distribution
Item 8As an analyst, I need custom reporting and analysis capabilities so that I can respond to ad hoc management requests.
Compliance
Individual Status
Individual Blockages
Individual Cycle Time
Individual Demand Type
Blockers
Cycle Time Distribution
Demand Type Distribution
Item 8As an analyst, I need custom reporting and analysis capabilities so that I can respond to ad hoc management requests.
Compliance
Individual Status
Individual Blockages
Individual Cycle Time
Individual Demand Type
Blockers
Cycle Time Distribution
Demand Type Distribution
Individual Status
Individual Blockages
Individual Cycle Time
Individual Demand Type
Blockers
Cycle Time Distribution
Demand Type Distribution
DO NOT add a “Blocked” column to your board so that you can have
a blocked band on your CFD.
0110
Individual Status
Individual Blockages
Individual Cycle Time
Individual Demand Type
Blockers
Cycle Time Distribution
Demand Type Distribution
Backlog Step 1 Step 2 Step 3
0 1 1 0Blockers
Individual Status
Individual Blockages
Individual Cycle Time
Individual Demand Type
Blockers
Cycle Time Distribution
Demand Type Distribution
Individual Status
Individual Blockages
Individual Cycle Time
Individual Demand Type
Blockers
Cycle Time Distribution
Demand Type Distribution
Individual Status
Individual Blockages
Individual Cycle Time
Individual Demand Type
Blockers
Cycle Time Distribution
Demand Type Distribution
Individual Status
Individual Blockages
Individual Cycle Time
Individual Demand Type
Blockers
Cycle Time Distribution
Demand Type Distribution
Individual Status
Individual Blockages
Individual Cycle Time
Individual Demand Type
Blockers
Cycle Time Distribution
Demand Type Distribution
Individual Status
Individual Blockages
Individual Cycle Time
Individual Demand Type
Blockers
Cycle Time Distribution
Demand Type Distribution
Individual Status
Individual Blockages
Individual Cycle Time
Individual Demand Type
Blockers
Cycle Time Distribution
Demand Type Distribution
Individual Status
Individual Blockages
Individual Cycle Time
Individual Demand Type
Blockers
Cycle Time Distribution
Demand Type Distribution
Individual Status
Individual Blockages
Individual Cycle Time
Individual Demand Type
Blockers
Cycle Time Distribution
Demand Type Distribution
Individual Status
Individual Blockages
Individual Cycle Time
Individual Demand Type
Blockers
Cycle Time Distribution
Demand Type Distribution
Work Remaining
Work Completed
Work in Progress (WIP)
Average Cycle Time
Throughput
Leading Indicators
A “Flow” and Systems-Thinking mindset
• Net Promoter Score ?• Happiness Metric ?• Risk Radar ?
Q & A
