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THE TWELVE STEPS OF STANDARDS By James Sandfield
CHECK
ACT 1
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DOJames Sandfield
© 2016
PLANJames Sandfield
© 2016
1. PICK A TEAM
Empowerment of
People in the process
For the process
By the process
2. ESTABLISH A GOAL FOR IMPROVEMENT
Challenge which is meaningful
For the Employees involved
For the Customers
For your organization
DOJames Sandfield
© 2016
3. UNDERSTAND THE WAYS OF WORKING
Observe the process
Record the flow
Ask to understand
Repeat a few times
4. FIND A BETTER SEQUENCE FOR THE TASK
Eliminate steps
Combine steps
Rearrange steps
Until the task takes less time
5. MAKE THE WORKPLACE EASY
Logical placement
Of just what you need
Nothing more
Nothing less
6. FIND A GREAT WAY TO FOLLOW THE TASK
Visual
Clear
Easy to follow
Error-proof
CHECKJames Sandfield
© 2016
7. TEST THE PROPOSED WAY OF WORKING
Conduct trials
In a real environment
In a protected way
So you can see issues
8. EVALUATE THE TEST
Learn from trials:
Did it meet the goal?
Are employees happy?
What needs modification?
9. BUILD CONSENSUS
Get support:
Explain the problem
Explain the solution
Explain the benefits
ACTJames Sandfield
© 2016
10. ESTABLISH THE NEW STANDARD
Document simply
Communicate repeatedly
Establish support
Establish monitoring
11. TRAIN THE NEW STANDARD
Effective training
Which ensures ability
Not just awareness
And involves practice
12. MANAGE THE NEW STANDARD
Assist with experts
Monitor for purpose
Adjust for reality
Improve forever
NEXT STEP..1
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56
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James Sandfield
© 2016
“THE JOY OF STANDARDS”
CHECK
ACT Pick a team
Establish a goal for improvement
Understand the ways of working
Find a better sequence for the task
Make the workplace easy
Find a great way
to follow the task
Test the proposed way of working
Build consensus
Evaluate the test
Establish the new standard
Train the new
standard
Manage the
new standard
THE TWELVE STEPS OF
STANDARDS
1
2
3
4
56
7
8
9
10
11 12PLAN
DOJames Sandfield
© 2016
