THE TWELVE STEPS OF STANDARDS By James Sandfield

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ACT 1

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DOJames Sandfield

© 2016

PLANJames Sandfield

© 2016

1. PICK A TEAM

Empowerment of

People in the process

For the process

By the process

2. ESTABLISH A GOAL FOR IMPROVEMENT

Challenge which is meaningful

For the Employees involved

For the Customers

For your organization

DOJames Sandfield

© 2016

3. UNDERSTAND THE WAYS OF WORKING

Observe the process

Record the flow

Ask to understand

Repeat a few times

4. FIND A BETTER SEQUENCE FOR THE TASK

Eliminate steps

Combine steps

Rearrange steps

Until the task takes less time

5. MAKE THE WORKPLACE EASY

Logical placement

Of just what you need

Nothing more

Nothing less

6. FIND A GREAT WAY TO FOLLOW THE TASK

Visual

Clear

Easy to follow

Error-proof

CHECKJames Sandfield

© 2016

7. TEST THE PROPOSED WAY OF WORKING

Conduct trials

In a real environment

In a protected way

So you can see issues

8. EVALUATE THE TEST

Learn from trials:

Did it meet the goal?

Are employees happy?

What needs modification?

9. BUILD CONSENSUS

Get support:

Explain the problem

Explain the solution

Explain the benefits

ACTJames Sandfield

© 2016

10. ESTABLISH THE NEW STANDARD

Document simply

Communicate repeatedly

Establish support

Establish monitoring

11. TRAIN THE NEW STANDARD

Effective training

Which ensures ability

Not just awareness

And involves practice

12. MANAGE THE NEW STANDARD

Assist with experts

Monitor for purpose

Adjust for reality

Improve forever

NEXT STEP..1

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James Sandfield

© 2016

“THE JOY OF STANDARDS”

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ACT Pick a team

Establish a goal for improvement

Understand the ways of working

Find a better sequence for the task

Make the workplace easy

Find a great way

to follow the task

Test the proposed way of working

Build consensus

Evaluate the test

Establish the new standard

Train the new

standard

Manage the

new standard

THE TWELVE STEPS OF

STANDARDS

1

2

3

4

56

7

8

9

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11 12PLAN

DOJames Sandfield

© 2016