REGINALD TERRY, CHIA

326 W. Chelten Ave Apt. 102 Philadelphia, Pa. 19144Reginald.Terry@temple.edu

Education

Temple University Expected Graduation: May 2018School of Tourism and Hospitality ManagementMaster of Tourism and Hospitality ManagementConcentration: Marketing

North Carolina Central University Graduation Date: December 2015 Bachelor of Science, Hospitality and Tourism Administration

Durham Technical Community College Graduation Date: May 2012Associate in Applied Science, Business Administration

Professional Experience Durham Bulls Baseball Club Inside Sales Consultant March 2016 to August 2016

Sold Season Ticket Plans (Half and Full) Sold Mini Plans and regular game tickets Conducted cold calls for renewals and new customers Assisted in customer service of ballpark

North Carolina Central University Dining Services Student Catering Manager October 2015 to March 2016

Respond to various customer inquiries Prepare catering order forms to clients requirements and interests Coordinate and manage catering operations

Durham Bulls Athletic Park Group Area Host August 2013 to August 2015

Assisted with ensuring group placement Monitored group area for suspicious activity Worked within teams and individually for safety of guests

Durham Convention Center Marketing/Sales Intern May 2013 to August 2013

Assisted with daily procedures in the convention center Worked on proposals and contract writing for clients Answered cold calls and responded to customer emails

Durham Technical Community College Computer Lab Monitor February 2010 to July 2012

Support computer lab operations Assist with computer software and hardware issues Monitor use of computers for school work and other uses Maintain log of malfunctioning equipment and report to IT Department

Restaurant/Server PositionsCarolina Ale House February 2008 to July 2009Ruby Tuesdays February 2002 to February 2008LoneStar Steakhouse March 1998 to February 2001

Processed food and beverage orders for guests Ensured orders were complete and guests enjoyed their experience Handled cash and credit card transactions

Pizza Hut Shift Manager January 1997 to March 1998

Assisted with daily operations of restaurant Assisted with training of employees and staff Maintained OSHA standards for restaurant operations

Certifications and AwardsCertification in Hotel Industry Analytics December 2015Human Resource Management April 2015Customer Service 2.0 April 2015Bar and Beverage Management April 2015Purchasing 2.0 March 2014

ServSafe Certification November 2013