Module 5

Change Management

PRESENTER

Overview

Change Management Definition

Understanding human behavior towards

change

Change Management Strategies

Change Management Tools

Exercise

Change Management Best Practices

Managing Change

“The Only Constant is Change “

Heraclitus 535 BC – 475 BC

What is it?

Managing the people side of change

How? Application of a set of tools, processes, skills and principles

Why? To achieve required change

Understanding Human Behavior

Models since the 1960 to

understand/predict human behavior

1. Kobler-Ross Model

2. Roger’s Technology Adoption Model

3. William Bridges Model

4. Others

1. Kobler-Ross Model

To be incorporated

To be incorporated

2. Roger’s Technology Adoption Model

3. William Bridges Model

To be incorporated

Change Management

Strategies

1. Kotter’s eight steps strategy History and origin- to be continued

2. Prosci ADKAR strategy History and origin

1. Kotter’s Strategy

To be incorporated

2. Prosci ADKAR strategy

To be incorporated

Change Management Tools

To be incorporated

Exercise

Think of successful change in your

organization:

What needed to change?

What were the critical factors for success?

Think of an unsuccessful change:

What were the critical factors behind it?

Best Practices

To be incorporated

Discussion