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Global Leadership
amp Intercultural
Dynamics
How to Develop Cultural
Intelligent Global Leaders
Jewel Daniels Radford
Daniels Communications
Our strength lies in our differences not our similarities
OBJECTIVES
bull Discuss the impact of ambiguity interdependence diversity and unpredictable fast change on our organization
bull Analyze the ways in which personal beliefs and capabilities impact cross-cultural communication
bull Conduct a self-assessment of global leadership and intercultural effectiveness
GOALS
1 Identify one area of opportunity for the intercultural development for CARE
2 Identify at least one competency from the IES to fuel your Intercultural Leader Development Plan
How to Develop Cultural Intelligent Global Leaders
THE GLOBAL ORGANIZATION
THE GLOBAL ORGANIZATION
Impact of Globalization amp Workplace Complexity
bull Ambiguitybull Interdependencebull Diversitybull Unpredictable fast change
The Global Organization ldquoBreaking down walls
and knitting the world
togetherrdquondash Friedman
Impact of Globalization amp Workplace Complexity
bull Ambiguitybull Interdependencebull Diversitybull Unpredictable fast change
The Global Organization ldquoBreaking down
walls and knitting
the world
togetherrdquo ndash
Friedman
Ambiguity - The business world today is characterized by
too much information with less and less clarity on how to
interpret and apply insights
Interdependence - the less clear-cut the boundaries of
a company become the more it is exposed to impacts
on the value chain through actions of various
stakeholders including activity in markets far from those
the company operates in Mistakes frictions reverse
trends or even shocks must be taken into account
Impact of Globalization amp Workplace Complexity
bull Ambiguitybull Interdependencebull Diversitybull Unpredictable fast change
The Global Organization
Diversity - Inside the organization executives must manage
and respond to more diversity in the (internationalizing) HR
pool more variety in the management systems more
variation in the means and ends and a greater range of
approaches from competitors suppliers and customers
Unpredictable fast change - As if these three complexity
drivers were not enough managers have to face yet
another one flux or continuous unpredictable fast
change Even if you figure out temporary solutions
regarding interdependence diversity and ambiguity for
your specific company industry and personal situation
today the situation changes the next day Todayrsquos
solutions may be outdated tomorrow
ldquoBreaking down walls
and knitting the world
togetherrdquondash Friedman
Your Experience With Globalization
Select two of these characteristics of global organizations bull Ambiguity
bull Interdependence
bull Diversity
bull Unpredictable fast change
The Global Organization
bull Describe the impact on leaders and managers
bull Provide an example of one characteristic that has had the most significant impact on you or the domain
that you manage
ldquoBreaking down walls
and knitting the world
togetherrdquondash Friedman
What is the Solution Mastering Complexity
The Global Organization
ALIGN Purpose and Values that define the vision that can provide enough guidance for people to manage well
IMPLEMENT Core processes used by the entire company position managers and leaders to know what to prioritize
and what is vital allowing for more decisions to be decentralized and adapting more on-the spot decision-making
STRATEGIZE Early awareness systems ndash some follow the notion
ldquoWe track hurricanes As long as they stay outside of this range we donrsquot pay much attention or put anything into
action But as soon as they hit inside this range we start to put our contingency plans into placerdquo
When facing complexity leaders need to identify which ldquohurricanesrdquo they need to track and which levels or ranges
should trigger contingency plans
DEVELOP Leaders with global mindsets who will take initiative demonstrate creativity and competence in managing
across networks to reflect and address the diverse needs of the organization in order to create continuous value
ldquoBreaking down walls
and knitting the world
togetherrdquondash Friedman
Reference Professors Martha Maznevski and Ulrich Steger
INCREASING OUR CQThe awareness knowledge and skills needed to work with others who are culturally different from oneself in
a way that acknowledges and respects the culture of the person or organization being served
- J H Hanley
Cultural Intelligence (CQ)
The Global Leader
What is culture
Everyone possesses it
It is hard to quantify
Itrsquos ldquothe way we do things around
hererdquo
Itrsquos the way people think feel and act
Cultural Intelligence (CQ)
The Global Leader
Provides us with our identity beliefs values and behavior Is learned as a part of the natural process of growing up in a family and community and from participating in societal institutions Is the conscious and unconscious content that a group learns shares and transmits from generation to generation that organizes life and helps interpret existence
Cultural Intelligence (CQ)
The Global Leader
It is a filter through which people process their experiences and events of their lives It influences peoplersquos values actions and expectations of themselves It impacts peoplersquos perceptions and expectations of others
Cultural Intelligence (CQ)
The Global Leader
Culture is typically described as the totality of learned behaviors of a people that emerges from their interpersonal interactions Culture includes the ideals values and assumptions about life that are widely shared and that guide specific behaviors
Objective culture Visible artifacts food clothing
Subjective culture Invisible values attitudes norms
THE GLOBAL MINDSET
The Global LeaderThe Global Mindset
Requiresmindful attention to the details of the environment Understanding the driving factors behind idiocentrism where education world travel and social mobility impacts the affluence gained in a leadership role
The Global Mindset
The Global Leader
Communication styles Attitudes toward
conflict Approaches to
completing tasks Decision-making
styles Attitude towards
disclosure Approaches to
knowledge
Requires the ability to-
bull work effectively across cultural
dimensions with organizations
bull navigate through a chaotic quantum
environment that is unpredictable due to
the ebbs and flows of disruptions and
interjections that require a sense of order
bull cultivate a high degree of mindfulness
when interacting and leading people
bull embrace the concept of ldquothrivivalrdquo the art of thriving on opportunities to embracing change
The Global Mindset
The Global Leader
Beliefs
Values
Perceptions
Expectations
Assumptions
Communication styles Attitudes toward
conflict Approaches to
completing tasks Decision-making
styles Attitude towards
disclosure Approaches to
knowledge
BENEFITS of Culturally Intelligent Leader
Enhances sensitivity Reduces use of stereotypes Enhances relationships Improves decision-making and work
performance Heightens awareness of individual
strengths and weaknesses Personal self-development Improved work output Job performance Organizational goal attainment
The Global Mindset
The Global LeaderCommunication styles
Attitudes toward conflict
Approaches to completing tasks
Decision-making styles
Attitude towards disclosure
Approaches to knowledge
Perceptions
Expectations
Assumptions
To create greater alignment in what
area must we do the greatest work
THE CULTURALLY INTELLIGENT
GLOBAL LEADER
ldquoEveryone thinks of changing the worldbut no one thinks of changing himselfrdquo
- Leo Tolstoy
IES CompetencyEducational Background
Percent of
Norm Sample
Some college (incl 2-yr degree) 355
4-yr degree 335
Some graduate courses 122
Masters level degree 118
DoctoralTerminal degree 21
OtherNone of the above 49
Totals 100
IES CompetencyWork Experience
Percent of
Norm Sample
Top Level Executive 27
Middle Manager 114
Entry-level ManagerSupervisor 154
Employee 391
Other (Including Students) 314
Totals 100
Top Level Executive
Percent of
Norm Sample
IES CompetencyWork Experience
The IES examines three main dimensions of intercultural adaptability and each dimension consists of two sub-dimensions
An Overall IES score is generated by combining the scores of the six sub-dimensions
Continuous
Learning
Interpersonal
EngagementHardiness
Exploration Global Mindset Positive Regard
Self- AwarenessRelationship
InterestResilience
IES Competency
The degree you engage the world by continually seeking to understand the world around you It influences your intercultural success by acting as an motivator to learn about why people in other cultures behave and think the way they do People who strive to learn new things are more successful at living and working with people from other cultures than those who are comfortable with what they already know
Two specific sub-dimensions comprise this factor Self-Awareness and Exploration
CONTINUOUS LEARNING
IES Competency
Self-AwarenessThe degree to which you are aware of your personal values strengths weaknesses interpersonal style and behavioral tendencies as well as their impact on others
The degree to which you reflect on this knowledge in order to engage in personal development and learning activities
ExplorationOpenness to understanding ideas values norms situations and behaviors that are different from your own
Fundamental inquisitiveness curiosity and an inner desire to learn new things
Willingness to seek out new experiences that can cause learning or a change in your perspective
Ability to learn from mistakes and to make adjustments to your personal strategies to ensure success in what you do
IES Competency
INTERPERSONAL ENGAGEMENT
This factor assesses your interest in other cultures and the importance of developing relationships with people from other cultures in general
The development of positive interpersonal relations is essential for effective performance in an intercultural environment
This factor is comprised of two dimensions
Global Mindset and Relationship Interest
IES Competency
Global Mindset The degree to which you are interested in ndash and seek to actively learn about ndash other cultures and the people that live in them
The degree to which you seek out such learning by your own choice in order to expand your global knowledge about people and their cultures
Relationship Interest
The extent to which you initiate and maintain
relationships with people from other cultures
You find that engaging others is an energy-producing
vs an energy-depleting activity
Your willingness to use a foreign language in developing
new relationships
IES Competency
HARDINESS
Managing your thoughts and emotions in intercultural situations along with your ability to be open-minded and nonjudgmental about ideas and behaviors that are new to you
The tendency to not get upset stressed frustrated or angry when you encounter situations people behavior and ideas that are different from what you are used to
Managing your emotions constructively and learning from failures and setbacks
This factor is comprised of two dimensions
Open-Mindedness and Resilience
IES Competency
Open-Mindedness or Positive Regard
Assuming the best about people and being more
accepting of different behaviors
Not resorting to negative stereotypes about other cultures
or people
Resilience
Your level of emotional strength and ability to cope with
challenging emotional experiences
Your capacity to recover quickly from psychologically
and emotionally challenging situations
Lower Positive Regard Higher Positive Regard
Hig
her
Re
silie
nce
Lo
wer
Re
silie
nce
These individuals typically
rsaquo tend to have a narrow range of things they do and people they see yet they are able to manage novel situations with little emotional strain
rsaquo have routines andor an innate ability to manage stress and therefore can often take on challenging situations
rsaquo are more likely to evaluate new situations without having that much information to really know the true picture
rsaquo are not that interested in understanding different view points on issues but can manage difficult situations when they arise
These individuals typically
rsaquo show a great ability to withhold judgment about situations until they understand them better
rsaquo do not see or anticipate new situations as challenges they ldquohave tordquo deal with but usually see them as learning opportunities
rsaquo are quite resilient to the normal stress others feel when dealing with novel situations
rsaquo would not feel compelled to draw a premature conclusion about something in order to reduce the uncertainty and the resulting stress from it
rsaquo are individuals that others come to for an objective view on something or to be listened to
These individuals typically
rsaquo are more likely to feel stress in new situations and therefore avoid them whenever possible
rsaquo judge others based on a more ethnocentric viewpoint and feel fairly confident in that judgment
rsaquo avoid alternative perspectives because they can increase uncertainty about issues or people thereby increasing stress
rsaquo are much more comfortable with the status quo because they have learned to manage those situations adequately
These individuals typically
rsaquo view others positively in new situations but their uncertainty about how to act in the new situations creates stress in them
rsaquo need to retreat to familiar surroundings from time to time in order to unwind and rejuvenate
rsaquo will be seen as people others can talk to without fear of judgment However listening in these contexts can be draining for them
rsaquo are able to view issues and actions from various points of view and take a general positive view of events
Competency Profiles ndash Behavioral Tendencies
These individuals typically
prefer routine activities and tend to have the same set of friends over time
spend time thinking about how others perceive them via self reflection rather than explicitly getting input from others
seek to understand themselves well and often have an intuitive grasp of their strengths and weaknesses
can be very observant in interactions and naturally tune into how others react toward them
These individuals typically
like to seek new experiences and learn things both about themselves and others
reflect on their experiences and always try to understand themselves better
would choose to go to a foreign country theyrsquore unfamiliar with than to a relaxing vacation spot
have a clear picture of their values and beliefs
enjoy putting themselves in challenging situations in order to test their capabilities
These individuals typically
prefer to rely on routine and known situations
prefer the assurance of certainty to the excitement of discovery
are more likely to accept things as they are than reflect on and learn from new experiences
have difficulty clearly defining their strengths and weaknesses beyond the superficial
are unlikely to seek feedback from others
are fairly unaware of how others perceive them
These individuals typically
are very interested in the world around them and often read about events going on in other countries
have a greater intellectual interest in world issues than an emotional connection to the people who are part of those issues
develop relationships more out of necessity than of interest but maintain a core set of close friends
will spend more time visiting and learning about foreign places than interacting with the people
Lo
we
r S
elf
-Aw
are
nes
s
Lower Exploration Higher Exploration
Competency Profiles ndash Behavioral TendenciesH
igh
er
Se
lf-A
wa
ren
es
s
These individuals typically
are more interested in local events than events beyond their borders
do not see the relevance of international or global affairs to their lives and so tend to ignore them if left to their own devices
might be exposed to world events or go to foreign countries but due to othersrsquo interests and prodding
might have broad interestsmdashthough usually not of a global nature--and engage in doing many different things because they have different sets of friends or friends with diverse interests
These individuals typically
are very likely to want to travel the world and see and meet people
they might prefer to hang out in local clubs or other places in order to meet andor be with the local people
make an effort to learn some of the foreign language or even learn one language very well so that they can interact with the locals
find it more interesting and meaningful to be with the foreign people than read about them in a book
pay attention to and are affected by the events that affect people more than institutions
These individuals typically
are not likely to initiate experiences or relationships with others expressly to learn about other places and peoples
tend to have the same friends theyrsquove had growing up because they were in close proximity over time
maintain friendships that reinforce their narrower band of interest about the world
could be quite happy going on a vacation by themselves and to a domestic location
are not very concerned by whatrsquos going on in the world and do not see themselves connected to others who are different from them particularly foreigners
These individuals typically
enjoy learning new things and consistently seek out new experiences
are easily bored with routine and are motivated by opportunities to change
are oriented toward learning things external to themselves rather than developing relationships with new people
know a lot about different topics but less about individual people and their lives
will often think about going to places outside their own country
Hig
he
r
Re
lati
on
sh
ip In
tere
st
Lo
we
r
Re
lati
on
sh
ip In
tere
st
Higher Global MindsetLower Global Mindset
provide experiences via
bull Multicultural teams
bull Leverage SMEs
bull Coach team members in global roles
bull Mentors from other cultures
bull Provide resources or Coach to help with transition
What can your organization do
Questions Comments Concerns
562 Edinburgh AvenueMontego Bay Jamaicawwwdcleadershiptrainingcom
O 8766317977F 8882939539
ldquoEmpowering the Global Workforce to Achieve Excellencerdquo
How to Develop Cultural
Intelligent Global Leaders
Jewel Daniels Radford
Daniels Communications
Our strength lies in our differences not our similarities
OBJECTIVES
bull Discuss the impact of ambiguity interdependence diversity and unpredictable fast change on our organization
bull Analyze the ways in which personal beliefs and capabilities impact cross-cultural communication
bull Conduct a self-assessment of global leadership and intercultural effectiveness
GOALS
1 Identify one area of opportunity for the intercultural development for CARE
2 Identify at least one competency from the IES to fuel your Intercultural Leader Development Plan
How to Develop Cultural Intelligent Global Leaders
THE GLOBAL ORGANIZATION
THE GLOBAL ORGANIZATION
Impact of Globalization amp Workplace Complexity
bull Ambiguitybull Interdependencebull Diversitybull Unpredictable fast change
The Global Organization ldquoBreaking down walls
and knitting the world
togetherrdquondash Friedman
Impact of Globalization amp Workplace Complexity
bull Ambiguitybull Interdependencebull Diversitybull Unpredictable fast change
The Global Organization ldquoBreaking down
walls and knitting
the world
togetherrdquo ndash
Friedman
Ambiguity - The business world today is characterized by
too much information with less and less clarity on how to
interpret and apply insights
Interdependence - the less clear-cut the boundaries of
a company become the more it is exposed to impacts
on the value chain through actions of various
stakeholders including activity in markets far from those
the company operates in Mistakes frictions reverse
trends or even shocks must be taken into account
Impact of Globalization amp Workplace Complexity
bull Ambiguitybull Interdependencebull Diversitybull Unpredictable fast change
The Global Organization
Diversity - Inside the organization executives must manage
and respond to more diversity in the (internationalizing) HR
pool more variety in the management systems more
variation in the means and ends and a greater range of
approaches from competitors suppliers and customers
Unpredictable fast change - As if these three complexity
drivers were not enough managers have to face yet
another one flux or continuous unpredictable fast
change Even if you figure out temporary solutions
regarding interdependence diversity and ambiguity for
your specific company industry and personal situation
today the situation changes the next day Todayrsquos
solutions may be outdated tomorrow
ldquoBreaking down walls
and knitting the world
togetherrdquondash Friedman
Your Experience With Globalization
Select two of these characteristics of global organizations bull Ambiguity
bull Interdependence
bull Diversity
bull Unpredictable fast change
The Global Organization
bull Describe the impact on leaders and managers
bull Provide an example of one characteristic that has had the most significant impact on you or the domain
that you manage
ldquoBreaking down walls
and knitting the world
togetherrdquondash Friedman
What is the Solution Mastering Complexity
The Global Organization
ALIGN Purpose and Values that define the vision that can provide enough guidance for people to manage well
IMPLEMENT Core processes used by the entire company position managers and leaders to know what to prioritize
and what is vital allowing for more decisions to be decentralized and adapting more on-the spot decision-making
STRATEGIZE Early awareness systems ndash some follow the notion
ldquoWe track hurricanes As long as they stay outside of this range we donrsquot pay much attention or put anything into
action But as soon as they hit inside this range we start to put our contingency plans into placerdquo
When facing complexity leaders need to identify which ldquohurricanesrdquo they need to track and which levels or ranges
should trigger contingency plans
DEVELOP Leaders with global mindsets who will take initiative demonstrate creativity and competence in managing
across networks to reflect and address the diverse needs of the organization in order to create continuous value
ldquoBreaking down walls
and knitting the world
togetherrdquondash Friedman
Reference Professors Martha Maznevski and Ulrich Steger
INCREASING OUR CQThe awareness knowledge and skills needed to work with others who are culturally different from oneself in
a way that acknowledges and respects the culture of the person or organization being served
- J H Hanley
Cultural Intelligence (CQ)
The Global Leader
What is culture
Everyone possesses it
It is hard to quantify
Itrsquos ldquothe way we do things around
hererdquo
Itrsquos the way people think feel and act
Cultural Intelligence (CQ)
The Global Leader
Provides us with our identity beliefs values and behavior Is learned as a part of the natural process of growing up in a family and community and from participating in societal institutions Is the conscious and unconscious content that a group learns shares and transmits from generation to generation that organizes life and helps interpret existence
Cultural Intelligence (CQ)
The Global Leader
It is a filter through which people process their experiences and events of their lives It influences peoplersquos values actions and expectations of themselves It impacts peoplersquos perceptions and expectations of others
Cultural Intelligence (CQ)
The Global Leader
Culture is typically described as the totality of learned behaviors of a people that emerges from their interpersonal interactions Culture includes the ideals values and assumptions about life that are widely shared and that guide specific behaviors
Objective culture Visible artifacts food clothing
Subjective culture Invisible values attitudes norms
THE GLOBAL MINDSET
The Global LeaderThe Global Mindset
Requiresmindful attention to the details of the environment Understanding the driving factors behind idiocentrism where education world travel and social mobility impacts the affluence gained in a leadership role
The Global Mindset
The Global Leader
Communication styles Attitudes toward
conflict Approaches to
completing tasks Decision-making
styles Attitude towards
disclosure Approaches to
knowledge
Requires the ability to-
bull work effectively across cultural
dimensions with organizations
bull navigate through a chaotic quantum
environment that is unpredictable due to
the ebbs and flows of disruptions and
interjections that require a sense of order
bull cultivate a high degree of mindfulness
when interacting and leading people
bull embrace the concept of ldquothrivivalrdquo the art of thriving on opportunities to embracing change
The Global Mindset
The Global Leader
Beliefs
Values
Perceptions
Expectations
Assumptions
Communication styles Attitudes toward
conflict Approaches to
completing tasks Decision-making
styles Attitude towards
disclosure Approaches to
knowledge
BENEFITS of Culturally Intelligent Leader
Enhances sensitivity Reduces use of stereotypes Enhances relationships Improves decision-making and work
performance Heightens awareness of individual
strengths and weaknesses Personal self-development Improved work output Job performance Organizational goal attainment
The Global Mindset
The Global LeaderCommunication styles
Attitudes toward conflict
Approaches to completing tasks
Decision-making styles
Attitude towards disclosure
Approaches to knowledge
Perceptions
Expectations
Assumptions
To create greater alignment in what
area must we do the greatest work
THE CULTURALLY INTELLIGENT
GLOBAL LEADER
ldquoEveryone thinks of changing the worldbut no one thinks of changing himselfrdquo
- Leo Tolstoy
IES CompetencyEducational Background
Percent of
Norm Sample
Some college (incl 2-yr degree) 355
4-yr degree 335
Some graduate courses 122
Masters level degree 118
DoctoralTerminal degree 21
OtherNone of the above 49
Totals 100
IES CompetencyWork Experience
Percent of
Norm Sample
Top Level Executive 27
Middle Manager 114
Entry-level ManagerSupervisor 154
Employee 391
Other (Including Students) 314
Totals 100
Top Level Executive
Percent of
Norm Sample
IES CompetencyWork Experience
The IES examines three main dimensions of intercultural adaptability and each dimension consists of two sub-dimensions
An Overall IES score is generated by combining the scores of the six sub-dimensions
Continuous
Learning
Interpersonal
EngagementHardiness
Exploration Global Mindset Positive Regard
Self- AwarenessRelationship
InterestResilience
IES Competency
The degree you engage the world by continually seeking to understand the world around you It influences your intercultural success by acting as an motivator to learn about why people in other cultures behave and think the way they do People who strive to learn new things are more successful at living and working with people from other cultures than those who are comfortable with what they already know
Two specific sub-dimensions comprise this factor Self-Awareness and Exploration
CONTINUOUS LEARNING
IES Competency
Self-AwarenessThe degree to which you are aware of your personal values strengths weaknesses interpersonal style and behavioral tendencies as well as their impact on others
The degree to which you reflect on this knowledge in order to engage in personal development and learning activities
ExplorationOpenness to understanding ideas values norms situations and behaviors that are different from your own
Fundamental inquisitiveness curiosity and an inner desire to learn new things
Willingness to seek out new experiences that can cause learning or a change in your perspective
Ability to learn from mistakes and to make adjustments to your personal strategies to ensure success in what you do
IES Competency
INTERPERSONAL ENGAGEMENT
This factor assesses your interest in other cultures and the importance of developing relationships with people from other cultures in general
The development of positive interpersonal relations is essential for effective performance in an intercultural environment
This factor is comprised of two dimensions
Global Mindset and Relationship Interest
IES Competency
Global Mindset The degree to which you are interested in ndash and seek to actively learn about ndash other cultures and the people that live in them
The degree to which you seek out such learning by your own choice in order to expand your global knowledge about people and their cultures
Relationship Interest
The extent to which you initiate and maintain
relationships with people from other cultures
You find that engaging others is an energy-producing
vs an energy-depleting activity
Your willingness to use a foreign language in developing
new relationships
IES Competency
HARDINESS
Managing your thoughts and emotions in intercultural situations along with your ability to be open-minded and nonjudgmental about ideas and behaviors that are new to you
The tendency to not get upset stressed frustrated or angry when you encounter situations people behavior and ideas that are different from what you are used to
Managing your emotions constructively and learning from failures and setbacks
This factor is comprised of two dimensions
Open-Mindedness and Resilience
IES Competency
Open-Mindedness or Positive Regard
Assuming the best about people and being more
accepting of different behaviors
Not resorting to negative stereotypes about other cultures
or people
Resilience
Your level of emotional strength and ability to cope with
challenging emotional experiences
Your capacity to recover quickly from psychologically
and emotionally challenging situations
Lower Positive Regard Higher Positive Regard
Hig
her
Re
silie
nce
Lo
wer
Re
silie
nce
These individuals typically
rsaquo tend to have a narrow range of things they do and people they see yet they are able to manage novel situations with little emotional strain
rsaquo have routines andor an innate ability to manage stress and therefore can often take on challenging situations
rsaquo are more likely to evaluate new situations without having that much information to really know the true picture
rsaquo are not that interested in understanding different view points on issues but can manage difficult situations when they arise
These individuals typically
rsaquo show a great ability to withhold judgment about situations until they understand them better
rsaquo do not see or anticipate new situations as challenges they ldquohave tordquo deal with but usually see them as learning opportunities
rsaquo are quite resilient to the normal stress others feel when dealing with novel situations
rsaquo would not feel compelled to draw a premature conclusion about something in order to reduce the uncertainty and the resulting stress from it
rsaquo are individuals that others come to for an objective view on something or to be listened to
These individuals typically
rsaquo are more likely to feel stress in new situations and therefore avoid them whenever possible
rsaquo judge others based on a more ethnocentric viewpoint and feel fairly confident in that judgment
rsaquo avoid alternative perspectives because they can increase uncertainty about issues or people thereby increasing stress
rsaquo are much more comfortable with the status quo because they have learned to manage those situations adequately
These individuals typically
rsaquo view others positively in new situations but their uncertainty about how to act in the new situations creates stress in them
rsaquo need to retreat to familiar surroundings from time to time in order to unwind and rejuvenate
rsaquo will be seen as people others can talk to without fear of judgment However listening in these contexts can be draining for them
rsaquo are able to view issues and actions from various points of view and take a general positive view of events
Competency Profiles ndash Behavioral Tendencies
These individuals typically
prefer routine activities and tend to have the same set of friends over time
spend time thinking about how others perceive them via self reflection rather than explicitly getting input from others
seek to understand themselves well and often have an intuitive grasp of their strengths and weaknesses
can be very observant in interactions and naturally tune into how others react toward them
These individuals typically
like to seek new experiences and learn things both about themselves and others
reflect on their experiences and always try to understand themselves better
would choose to go to a foreign country theyrsquore unfamiliar with than to a relaxing vacation spot
have a clear picture of their values and beliefs
enjoy putting themselves in challenging situations in order to test their capabilities
These individuals typically
prefer to rely on routine and known situations
prefer the assurance of certainty to the excitement of discovery
are more likely to accept things as they are than reflect on and learn from new experiences
have difficulty clearly defining their strengths and weaknesses beyond the superficial
are unlikely to seek feedback from others
are fairly unaware of how others perceive them
These individuals typically
are very interested in the world around them and often read about events going on in other countries
have a greater intellectual interest in world issues than an emotional connection to the people who are part of those issues
develop relationships more out of necessity than of interest but maintain a core set of close friends
will spend more time visiting and learning about foreign places than interacting with the people
Lo
we
r S
elf
-Aw
are
nes
s
Lower Exploration Higher Exploration
Competency Profiles ndash Behavioral TendenciesH
igh
er
Se
lf-A
wa
ren
es
s
These individuals typically
are more interested in local events than events beyond their borders
do not see the relevance of international or global affairs to their lives and so tend to ignore them if left to their own devices
might be exposed to world events or go to foreign countries but due to othersrsquo interests and prodding
might have broad interestsmdashthough usually not of a global nature--and engage in doing many different things because they have different sets of friends or friends with diverse interests
These individuals typically
are very likely to want to travel the world and see and meet people
they might prefer to hang out in local clubs or other places in order to meet andor be with the local people
make an effort to learn some of the foreign language or even learn one language very well so that they can interact with the locals
find it more interesting and meaningful to be with the foreign people than read about them in a book
pay attention to and are affected by the events that affect people more than institutions
These individuals typically
are not likely to initiate experiences or relationships with others expressly to learn about other places and peoples
tend to have the same friends theyrsquove had growing up because they were in close proximity over time
maintain friendships that reinforce their narrower band of interest about the world
could be quite happy going on a vacation by themselves and to a domestic location
are not very concerned by whatrsquos going on in the world and do not see themselves connected to others who are different from them particularly foreigners
These individuals typically
enjoy learning new things and consistently seek out new experiences
are easily bored with routine and are motivated by opportunities to change
are oriented toward learning things external to themselves rather than developing relationships with new people
know a lot about different topics but less about individual people and their lives
will often think about going to places outside their own country
Hig
he
r
Re
lati
on
sh
ip In
tere
st
Lo
we
r
Re
lati
on
sh
ip In
tere
st
Higher Global MindsetLower Global Mindset
provide experiences via
bull Multicultural teams
bull Leverage SMEs
bull Coach team members in global roles
bull Mentors from other cultures
bull Provide resources or Coach to help with transition
What can your organization do
Questions Comments Concerns
562 Edinburgh AvenueMontego Bay Jamaicawwwdcleadershiptrainingcom
O 8766317977F 8882939539
ldquoEmpowering the Global Workforce to Achieve Excellencerdquo
Our strength lies in our differences not our similarities
OBJECTIVES
bull Discuss the impact of ambiguity interdependence diversity and unpredictable fast change on our organization
bull Analyze the ways in which personal beliefs and capabilities impact cross-cultural communication
bull Conduct a self-assessment of global leadership and intercultural effectiveness
GOALS
1 Identify one area of opportunity for the intercultural development for CARE
2 Identify at least one competency from the IES to fuel your Intercultural Leader Development Plan
How to Develop Cultural Intelligent Global Leaders
THE GLOBAL ORGANIZATION
THE GLOBAL ORGANIZATION
Impact of Globalization amp Workplace Complexity
bull Ambiguitybull Interdependencebull Diversitybull Unpredictable fast change
The Global Organization ldquoBreaking down walls
and knitting the world
togetherrdquondash Friedman
Impact of Globalization amp Workplace Complexity
bull Ambiguitybull Interdependencebull Diversitybull Unpredictable fast change
The Global Organization ldquoBreaking down
walls and knitting
the world
togetherrdquo ndash
Friedman
Ambiguity - The business world today is characterized by
too much information with less and less clarity on how to
interpret and apply insights
Interdependence - the less clear-cut the boundaries of
a company become the more it is exposed to impacts
on the value chain through actions of various
stakeholders including activity in markets far from those
the company operates in Mistakes frictions reverse
trends or even shocks must be taken into account
Impact of Globalization amp Workplace Complexity
bull Ambiguitybull Interdependencebull Diversitybull Unpredictable fast change
The Global Organization
Diversity - Inside the organization executives must manage
and respond to more diversity in the (internationalizing) HR
pool more variety in the management systems more
variation in the means and ends and a greater range of
approaches from competitors suppliers and customers
Unpredictable fast change - As if these three complexity
drivers were not enough managers have to face yet
another one flux or continuous unpredictable fast
change Even if you figure out temporary solutions
regarding interdependence diversity and ambiguity for
your specific company industry and personal situation
today the situation changes the next day Todayrsquos
solutions may be outdated tomorrow
ldquoBreaking down walls
and knitting the world
togetherrdquondash Friedman
Your Experience With Globalization
Select two of these characteristics of global organizations bull Ambiguity
bull Interdependence
bull Diversity
bull Unpredictable fast change
The Global Organization
bull Describe the impact on leaders and managers
bull Provide an example of one characteristic that has had the most significant impact on you or the domain
that you manage
ldquoBreaking down walls
and knitting the world
togetherrdquondash Friedman
What is the Solution Mastering Complexity
The Global Organization
ALIGN Purpose and Values that define the vision that can provide enough guidance for people to manage well
IMPLEMENT Core processes used by the entire company position managers and leaders to know what to prioritize
and what is vital allowing for more decisions to be decentralized and adapting more on-the spot decision-making
STRATEGIZE Early awareness systems ndash some follow the notion
ldquoWe track hurricanes As long as they stay outside of this range we donrsquot pay much attention or put anything into
action But as soon as they hit inside this range we start to put our contingency plans into placerdquo
When facing complexity leaders need to identify which ldquohurricanesrdquo they need to track and which levels or ranges
should trigger contingency plans
DEVELOP Leaders with global mindsets who will take initiative demonstrate creativity and competence in managing
across networks to reflect and address the diverse needs of the organization in order to create continuous value
ldquoBreaking down walls
and knitting the world
togetherrdquondash Friedman
Reference Professors Martha Maznevski and Ulrich Steger
INCREASING OUR CQThe awareness knowledge and skills needed to work with others who are culturally different from oneself in
a way that acknowledges and respects the culture of the person or organization being served
- J H Hanley
Cultural Intelligence (CQ)
The Global Leader
What is culture
Everyone possesses it
It is hard to quantify
Itrsquos ldquothe way we do things around
hererdquo
Itrsquos the way people think feel and act
Cultural Intelligence (CQ)
The Global Leader
Provides us with our identity beliefs values and behavior Is learned as a part of the natural process of growing up in a family and community and from participating in societal institutions Is the conscious and unconscious content that a group learns shares and transmits from generation to generation that organizes life and helps interpret existence
Cultural Intelligence (CQ)
The Global Leader
It is a filter through which people process their experiences and events of their lives It influences peoplersquos values actions and expectations of themselves It impacts peoplersquos perceptions and expectations of others
Cultural Intelligence (CQ)
The Global Leader
Culture is typically described as the totality of learned behaviors of a people that emerges from their interpersonal interactions Culture includes the ideals values and assumptions about life that are widely shared and that guide specific behaviors
Objective culture Visible artifacts food clothing
Subjective culture Invisible values attitudes norms
THE GLOBAL MINDSET
The Global LeaderThe Global Mindset
Requiresmindful attention to the details of the environment Understanding the driving factors behind idiocentrism where education world travel and social mobility impacts the affluence gained in a leadership role
The Global Mindset
The Global Leader
Communication styles Attitudes toward
conflict Approaches to
completing tasks Decision-making
styles Attitude towards
disclosure Approaches to
knowledge
Requires the ability to-
bull work effectively across cultural
dimensions with organizations
bull navigate through a chaotic quantum
environment that is unpredictable due to
the ebbs and flows of disruptions and
interjections that require a sense of order
bull cultivate a high degree of mindfulness
when interacting and leading people
bull embrace the concept of ldquothrivivalrdquo the art of thriving on opportunities to embracing change
The Global Mindset
The Global Leader
Beliefs
Values
Perceptions
Expectations
Assumptions
Communication styles Attitudes toward
conflict Approaches to
completing tasks Decision-making
styles Attitude towards
disclosure Approaches to
knowledge
BENEFITS of Culturally Intelligent Leader
Enhances sensitivity Reduces use of stereotypes Enhances relationships Improves decision-making and work
performance Heightens awareness of individual
strengths and weaknesses Personal self-development Improved work output Job performance Organizational goal attainment
The Global Mindset
The Global LeaderCommunication styles
Attitudes toward conflict
Approaches to completing tasks
Decision-making styles
Attitude towards disclosure
Approaches to knowledge
Perceptions
Expectations
Assumptions
To create greater alignment in what
area must we do the greatest work
THE CULTURALLY INTELLIGENT
GLOBAL LEADER
ldquoEveryone thinks of changing the worldbut no one thinks of changing himselfrdquo
- Leo Tolstoy
IES CompetencyEducational Background
Percent of
Norm Sample
Some college (incl 2-yr degree) 355
4-yr degree 335
Some graduate courses 122
Masters level degree 118
DoctoralTerminal degree 21
OtherNone of the above 49
Totals 100
IES CompetencyWork Experience
Percent of
Norm Sample
Top Level Executive 27
Middle Manager 114
Entry-level ManagerSupervisor 154
Employee 391
Other (Including Students) 314
Totals 100
Top Level Executive
Percent of
Norm Sample
IES CompetencyWork Experience
The IES examines three main dimensions of intercultural adaptability and each dimension consists of two sub-dimensions
An Overall IES score is generated by combining the scores of the six sub-dimensions
Continuous
Learning
Interpersonal
EngagementHardiness
Exploration Global Mindset Positive Regard
Self- AwarenessRelationship
InterestResilience
IES Competency
The degree you engage the world by continually seeking to understand the world around you It influences your intercultural success by acting as an motivator to learn about why people in other cultures behave and think the way they do People who strive to learn new things are more successful at living and working with people from other cultures than those who are comfortable with what they already know
Two specific sub-dimensions comprise this factor Self-Awareness and Exploration
CONTINUOUS LEARNING
IES Competency
Self-AwarenessThe degree to which you are aware of your personal values strengths weaknesses interpersonal style and behavioral tendencies as well as their impact on others
The degree to which you reflect on this knowledge in order to engage in personal development and learning activities
ExplorationOpenness to understanding ideas values norms situations and behaviors that are different from your own
Fundamental inquisitiveness curiosity and an inner desire to learn new things
Willingness to seek out new experiences that can cause learning or a change in your perspective
Ability to learn from mistakes and to make adjustments to your personal strategies to ensure success in what you do
IES Competency
INTERPERSONAL ENGAGEMENT
This factor assesses your interest in other cultures and the importance of developing relationships with people from other cultures in general
The development of positive interpersonal relations is essential for effective performance in an intercultural environment
This factor is comprised of two dimensions
Global Mindset and Relationship Interest
IES Competency
Global Mindset The degree to which you are interested in ndash and seek to actively learn about ndash other cultures and the people that live in them
The degree to which you seek out such learning by your own choice in order to expand your global knowledge about people and their cultures
Relationship Interest
The extent to which you initiate and maintain
relationships with people from other cultures
You find that engaging others is an energy-producing
vs an energy-depleting activity
Your willingness to use a foreign language in developing
new relationships
IES Competency
HARDINESS
Managing your thoughts and emotions in intercultural situations along with your ability to be open-minded and nonjudgmental about ideas and behaviors that are new to you
The tendency to not get upset stressed frustrated or angry when you encounter situations people behavior and ideas that are different from what you are used to
Managing your emotions constructively and learning from failures and setbacks
This factor is comprised of two dimensions
Open-Mindedness and Resilience
IES Competency
Open-Mindedness or Positive Regard
Assuming the best about people and being more
accepting of different behaviors
Not resorting to negative stereotypes about other cultures
or people
Resilience
Your level of emotional strength and ability to cope with
challenging emotional experiences
Your capacity to recover quickly from psychologically
and emotionally challenging situations
Lower Positive Regard Higher Positive Regard
Hig
her
Re
silie
nce
Lo
wer
Re
silie
nce
These individuals typically
rsaquo tend to have a narrow range of things they do and people they see yet they are able to manage novel situations with little emotional strain
rsaquo have routines andor an innate ability to manage stress and therefore can often take on challenging situations
rsaquo are more likely to evaluate new situations without having that much information to really know the true picture
rsaquo are not that interested in understanding different view points on issues but can manage difficult situations when they arise
These individuals typically
rsaquo show a great ability to withhold judgment about situations until they understand them better
rsaquo do not see or anticipate new situations as challenges they ldquohave tordquo deal with but usually see them as learning opportunities
rsaquo are quite resilient to the normal stress others feel when dealing with novel situations
rsaquo would not feel compelled to draw a premature conclusion about something in order to reduce the uncertainty and the resulting stress from it
rsaquo are individuals that others come to for an objective view on something or to be listened to
These individuals typically
rsaquo are more likely to feel stress in new situations and therefore avoid them whenever possible
rsaquo judge others based on a more ethnocentric viewpoint and feel fairly confident in that judgment
rsaquo avoid alternative perspectives because they can increase uncertainty about issues or people thereby increasing stress
rsaquo are much more comfortable with the status quo because they have learned to manage those situations adequately
These individuals typically
rsaquo view others positively in new situations but their uncertainty about how to act in the new situations creates stress in them
rsaquo need to retreat to familiar surroundings from time to time in order to unwind and rejuvenate
rsaquo will be seen as people others can talk to without fear of judgment However listening in these contexts can be draining for them
rsaquo are able to view issues and actions from various points of view and take a general positive view of events
Competency Profiles ndash Behavioral Tendencies
These individuals typically
prefer routine activities and tend to have the same set of friends over time
spend time thinking about how others perceive them via self reflection rather than explicitly getting input from others
seek to understand themselves well and often have an intuitive grasp of their strengths and weaknesses
can be very observant in interactions and naturally tune into how others react toward them
These individuals typically
like to seek new experiences and learn things both about themselves and others
reflect on their experiences and always try to understand themselves better
would choose to go to a foreign country theyrsquore unfamiliar with than to a relaxing vacation spot
have a clear picture of their values and beliefs
enjoy putting themselves in challenging situations in order to test their capabilities
These individuals typically
prefer to rely on routine and known situations
prefer the assurance of certainty to the excitement of discovery
are more likely to accept things as they are than reflect on and learn from new experiences
have difficulty clearly defining their strengths and weaknesses beyond the superficial
are unlikely to seek feedback from others
are fairly unaware of how others perceive them
These individuals typically
are very interested in the world around them and often read about events going on in other countries
have a greater intellectual interest in world issues than an emotional connection to the people who are part of those issues
develop relationships more out of necessity than of interest but maintain a core set of close friends
will spend more time visiting and learning about foreign places than interacting with the people
Lo
we
r S
elf
-Aw
are
nes
s
Lower Exploration Higher Exploration
Competency Profiles ndash Behavioral TendenciesH
igh
er
Se
lf-A
wa
ren
es
s
These individuals typically
are more interested in local events than events beyond their borders
do not see the relevance of international or global affairs to their lives and so tend to ignore them if left to their own devices
might be exposed to world events or go to foreign countries but due to othersrsquo interests and prodding
might have broad interestsmdashthough usually not of a global nature--and engage in doing many different things because they have different sets of friends or friends with diverse interests
These individuals typically
are very likely to want to travel the world and see and meet people
they might prefer to hang out in local clubs or other places in order to meet andor be with the local people
make an effort to learn some of the foreign language or even learn one language very well so that they can interact with the locals
find it more interesting and meaningful to be with the foreign people than read about them in a book
pay attention to and are affected by the events that affect people more than institutions
These individuals typically
are not likely to initiate experiences or relationships with others expressly to learn about other places and peoples
tend to have the same friends theyrsquove had growing up because they were in close proximity over time
maintain friendships that reinforce their narrower band of interest about the world
could be quite happy going on a vacation by themselves and to a domestic location
are not very concerned by whatrsquos going on in the world and do not see themselves connected to others who are different from them particularly foreigners
These individuals typically
enjoy learning new things and consistently seek out new experiences
are easily bored with routine and are motivated by opportunities to change
are oriented toward learning things external to themselves rather than developing relationships with new people
know a lot about different topics but less about individual people and their lives
will often think about going to places outside their own country
Hig
he
r
Re
lati
on
sh
ip In
tere
st
Lo
we
r
Re
lati
on
sh
ip In
tere
st
Higher Global MindsetLower Global Mindset
provide experiences via
bull Multicultural teams
bull Leverage SMEs
bull Coach team members in global roles
bull Mentors from other cultures
bull Provide resources or Coach to help with transition
What can your organization do
Questions Comments Concerns
562 Edinburgh AvenueMontego Bay Jamaicawwwdcleadershiptrainingcom
O 8766317977F 8882939539
ldquoEmpowering the Global Workforce to Achieve Excellencerdquo
OBJECTIVES
bull Discuss the impact of ambiguity interdependence diversity and unpredictable fast change on our organization
bull Analyze the ways in which personal beliefs and capabilities impact cross-cultural communication
bull Conduct a self-assessment of global leadership and intercultural effectiveness
GOALS
1 Identify one area of opportunity for the intercultural development for CARE
2 Identify at least one competency from the IES to fuel your Intercultural Leader Development Plan
How to Develop Cultural Intelligent Global Leaders
THE GLOBAL ORGANIZATION
THE GLOBAL ORGANIZATION
Impact of Globalization amp Workplace Complexity
bull Ambiguitybull Interdependencebull Diversitybull Unpredictable fast change
The Global Organization ldquoBreaking down walls
and knitting the world
togetherrdquondash Friedman
Impact of Globalization amp Workplace Complexity
bull Ambiguitybull Interdependencebull Diversitybull Unpredictable fast change
The Global Organization ldquoBreaking down
walls and knitting
the world
togetherrdquo ndash
Friedman
Ambiguity - The business world today is characterized by
too much information with less and less clarity on how to
interpret and apply insights
Interdependence - the less clear-cut the boundaries of
a company become the more it is exposed to impacts
on the value chain through actions of various
stakeholders including activity in markets far from those
the company operates in Mistakes frictions reverse
trends or even shocks must be taken into account
Impact of Globalization amp Workplace Complexity
bull Ambiguitybull Interdependencebull Diversitybull Unpredictable fast change
The Global Organization
Diversity - Inside the organization executives must manage
and respond to more diversity in the (internationalizing) HR
pool more variety in the management systems more
variation in the means and ends and a greater range of
approaches from competitors suppliers and customers
Unpredictable fast change - As if these three complexity
drivers were not enough managers have to face yet
another one flux or continuous unpredictable fast
change Even if you figure out temporary solutions
regarding interdependence diversity and ambiguity for
your specific company industry and personal situation
today the situation changes the next day Todayrsquos
solutions may be outdated tomorrow
ldquoBreaking down walls
and knitting the world
togetherrdquondash Friedman
Your Experience With Globalization
Select two of these characteristics of global organizations bull Ambiguity
bull Interdependence
bull Diversity
bull Unpredictable fast change
The Global Organization
bull Describe the impact on leaders and managers
bull Provide an example of one characteristic that has had the most significant impact on you or the domain
that you manage
ldquoBreaking down walls
and knitting the world
togetherrdquondash Friedman
What is the Solution Mastering Complexity
The Global Organization
ALIGN Purpose and Values that define the vision that can provide enough guidance for people to manage well
IMPLEMENT Core processes used by the entire company position managers and leaders to know what to prioritize
and what is vital allowing for more decisions to be decentralized and adapting more on-the spot decision-making
STRATEGIZE Early awareness systems ndash some follow the notion
ldquoWe track hurricanes As long as they stay outside of this range we donrsquot pay much attention or put anything into
action But as soon as they hit inside this range we start to put our contingency plans into placerdquo
When facing complexity leaders need to identify which ldquohurricanesrdquo they need to track and which levels or ranges
should trigger contingency plans
DEVELOP Leaders with global mindsets who will take initiative demonstrate creativity and competence in managing
across networks to reflect and address the diverse needs of the organization in order to create continuous value
ldquoBreaking down walls
and knitting the world
togetherrdquondash Friedman
Reference Professors Martha Maznevski and Ulrich Steger
INCREASING OUR CQThe awareness knowledge and skills needed to work with others who are culturally different from oneself in
a way that acknowledges and respects the culture of the person or organization being served
- J H Hanley
Cultural Intelligence (CQ)
The Global Leader
What is culture
Everyone possesses it
It is hard to quantify
Itrsquos ldquothe way we do things around
hererdquo
Itrsquos the way people think feel and act
Cultural Intelligence (CQ)
The Global Leader
Provides us with our identity beliefs values and behavior Is learned as a part of the natural process of growing up in a family and community and from participating in societal institutions Is the conscious and unconscious content that a group learns shares and transmits from generation to generation that organizes life and helps interpret existence
Cultural Intelligence (CQ)
The Global Leader
It is a filter through which people process their experiences and events of their lives It influences peoplersquos values actions and expectations of themselves It impacts peoplersquos perceptions and expectations of others
Cultural Intelligence (CQ)
The Global Leader
Culture is typically described as the totality of learned behaviors of a people that emerges from their interpersonal interactions Culture includes the ideals values and assumptions about life that are widely shared and that guide specific behaviors
Objective culture Visible artifacts food clothing
Subjective culture Invisible values attitudes norms
THE GLOBAL MINDSET
The Global LeaderThe Global Mindset
Requiresmindful attention to the details of the environment Understanding the driving factors behind idiocentrism where education world travel and social mobility impacts the affluence gained in a leadership role
The Global Mindset
The Global Leader
Communication styles Attitudes toward
conflict Approaches to
completing tasks Decision-making
styles Attitude towards
disclosure Approaches to
knowledge
Requires the ability to-
bull work effectively across cultural
dimensions with organizations
bull navigate through a chaotic quantum
environment that is unpredictable due to
the ebbs and flows of disruptions and
interjections that require a sense of order
bull cultivate a high degree of mindfulness
when interacting and leading people
bull embrace the concept of ldquothrivivalrdquo the art of thriving on opportunities to embracing change
The Global Mindset
The Global Leader
Beliefs
Values
Perceptions
Expectations
Assumptions
Communication styles Attitudes toward
conflict Approaches to
completing tasks Decision-making
styles Attitude towards
disclosure Approaches to
knowledge
BENEFITS of Culturally Intelligent Leader
Enhances sensitivity Reduces use of stereotypes Enhances relationships Improves decision-making and work
performance Heightens awareness of individual
strengths and weaknesses Personal self-development Improved work output Job performance Organizational goal attainment
The Global Mindset
The Global LeaderCommunication styles
Attitudes toward conflict
Approaches to completing tasks
Decision-making styles
Attitude towards disclosure
Approaches to knowledge
Perceptions
Expectations
Assumptions
To create greater alignment in what
area must we do the greatest work
THE CULTURALLY INTELLIGENT
GLOBAL LEADER
ldquoEveryone thinks of changing the worldbut no one thinks of changing himselfrdquo
- Leo Tolstoy
IES CompetencyEducational Background
Percent of
Norm Sample
Some college (incl 2-yr degree) 355
4-yr degree 335
Some graduate courses 122
Masters level degree 118
DoctoralTerminal degree 21
OtherNone of the above 49
Totals 100
IES CompetencyWork Experience
Percent of
Norm Sample
Top Level Executive 27
Middle Manager 114
Entry-level ManagerSupervisor 154
Employee 391
Other (Including Students) 314
Totals 100
Top Level Executive
Percent of
Norm Sample
IES CompetencyWork Experience
The IES examines three main dimensions of intercultural adaptability and each dimension consists of two sub-dimensions
An Overall IES score is generated by combining the scores of the six sub-dimensions
Continuous
Learning
Interpersonal
EngagementHardiness
Exploration Global Mindset Positive Regard
Self- AwarenessRelationship
InterestResilience
IES Competency
The degree you engage the world by continually seeking to understand the world around you It influences your intercultural success by acting as an motivator to learn about why people in other cultures behave and think the way they do People who strive to learn new things are more successful at living and working with people from other cultures than those who are comfortable with what they already know
Two specific sub-dimensions comprise this factor Self-Awareness and Exploration
CONTINUOUS LEARNING
IES Competency
Self-AwarenessThe degree to which you are aware of your personal values strengths weaknesses interpersonal style and behavioral tendencies as well as their impact on others
The degree to which you reflect on this knowledge in order to engage in personal development and learning activities
ExplorationOpenness to understanding ideas values norms situations and behaviors that are different from your own
Fundamental inquisitiveness curiosity and an inner desire to learn new things
Willingness to seek out new experiences that can cause learning or a change in your perspective
Ability to learn from mistakes and to make adjustments to your personal strategies to ensure success in what you do
IES Competency
INTERPERSONAL ENGAGEMENT
This factor assesses your interest in other cultures and the importance of developing relationships with people from other cultures in general
The development of positive interpersonal relations is essential for effective performance in an intercultural environment
This factor is comprised of two dimensions
Global Mindset and Relationship Interest
IES Competency
Global Mindset The degree to which you are interested in ndash and seek to actively learn about ndash other cultures and the people that live in them
The degree to which you seek out such learning by your own choice in order to expand your global knowledge about people and their cultures
Relationship Interest
The extent to which you initiate and maintain
relationships with people from other cultures
You find that engaging others is an energy-producing
vs an energy-depleting activity
Your willingness to use a foreign language in developing
new relationships
IES Competency
HARDINESS
Managing your thoughts and emotions in intercultural situations along with your ability to be open-minded and nonjudgmental about ideas and behaviors that are new to you
The tendency to not get upset stressed frustrated or angry when you encounter situations people behavior and ideas that are different from what you are used to
Managing your emotions constructively and learning from failures and setbacks
This factor is comprised of two dimensions
Open-Mindedness and Resilience
IES Competency
Open-Mindedness or Positive Regard
Assuming the best about people and being more
accepting of different behaviors
Not resorting to negative stereotypes about other cultures
or people
Resilience
Your level of emotional strength and ability to cope with
challenging emotional experiences
Your capacity to recover quickly from psychologically
and emotionally challenging situations
Lower Positive Regard Higher Positive Regard
Hig
her
Re
silie
nce
Lo
wer
Re
silie
nce
These individuals typically
rsaquo tend to have a narrow range of things they do and people they see yet they are able to manage novel situations with little emotional strain
rsaquo have routines andor an innate ability to manage stress and therefore can often take on challenging situations
rsaquo are more likely to evaluate new situations without having that much information to really know the true picture
rsaquo are not that interested in understanding different view points on issues but can manage difficult situations when they arise
These individuals typically
rsaquo show a great ability to withhold judgment about situations until they understand them better
rsaquo do not see or anticipate new situations as challenges they ldquohave tordquo deal with but usually see them as learning opportunities
rsaquo are quite resilient to the normal stress others feel when dealing with novel situations
rsaquo would not feel compelled to draw a premature conclusion about something in order to reduce the uncertainty and the resulting stress from it
rsaquo are individuals that others come to for an objective view on something or to be listened to
These individuals typically
rsaquo are more likely to feel stress in new situations and therefore avoid them whenever possible
rsaquo judge others based on a more ethnocentric viewpoint and feel fairly confident in that judgment
rsaquo avoid alternative perspectives because they can increase uncertainty about issues or people thereby increasing stress
rsaquo are much more comfortable with the status quo because they have learned to manage those situations adequately
These individuals typically
rsaquo view others positively in new situations but their uncertainty about how to act in the new situations creates stress in them
rsaquo need to retreat to familiar surroundings from time to time in order to unwind and rejuvenate
rsaquo will be seen as people others can talk to without fear of judgment However listening in these contexts can be draining for them
rsaquo are able to view issues and actions from various points of view and take a general positive view of events
Competency Profiles ndash Behavioral Tendencies
These individuals typically
prefer routine activities and tend to have the same set of friends over time
spend time thinking about how others perceive them via self reflection rather than explicitly getting input from others
seek to understand themselves well and often have an intuitive grasp of their strengths and weaknesses
can be very observant in interactions and naturally tune into how others react toward them
These individuals typically
like to seek new experiences and learn things both about themselves and others
reflect on their experiences and always try to understand themselves better
would choose to go to a foreign country theyrsquore unfamiliar with than to a relaxing vacation spot
have a clear picture of their values and beliefs
enjoy putting themselves in challenging situations in order to test their capabilities
These individuals typically
prefer to rely on routine and known situations
prefer the assurance of certainty to the excitement of discovery
are more likely to accept things as they are than reflect on and learn from new experiences
have difficulty clearly defining their strengths and weaknesses beyond the superficial
are unlikely to seek feedback from others
are fairly unaware of how others perceive them
These individuals typically
are very interested in the world around them and often read about events going on in other countries
have a greater intellectual interest in world issues than an emotional connection to the people who are part of those issues
develop relationships more out of necessity than of interest but maintain a core set of close friends
will spend more time visiting and learning about foreign places than interacting with the people
Lo
we
r S
elf
-Aw
are
nes
s
Lower Exploration Higher Exploration
Competency Profiles ndash Behavioral TendenciesH
igh
er
Se
lf-A
wa
ren
es
s
These individuals typically
are more interested in local events than events beyond their borders
do not see the relevance of international or global affairs to their lives and so tend to ignore them if left to their own devices
might be exposed to world events or go to foreign countries but due to othersrsquo interests and prodding
might have broad interestsmdashthough usually not of a global nature--and engage in doing many different things because they have different sets of friends or friends with diverse interests
These individuals typically
are very likely to want to travel the world and see and meet people
they might prefer to hang out in local clubs or other places in order to meet andor be with the local people
make an effort to learn some of the foreign language or even learn one language very well so that they can interact with the locals
find it more interesting and meaningful to be with the foreign people than read about them in a book
pay attention to and are affected by the events that affect people more than institutions
These individuals typically
are not likely to initiate experiences or relationships with others expressly to learn about other places and peoples
tend to have the same friends theyrsquove had growing up because they were in close proximity over time
maintain friendships that reinforce their narrower band of interest about the world
could be quite happy going on a vacation by themselves and to a domestic location
are not very concerned by whatrsquos going on in the world and do not see themselves connected to others who are different from them particularly foreigners
These individuals typically
enjoy learning new things and consistently seek out new experiences
are easily bored with routine and are motivated by opportunities to change
are oriented toward learning things external to themselves rather than developing relationships with new people
know a lot about different topics but less about individual people and their lives
will often think about going to places outside their own country
Hig
he
r
Re
lati
on
sh
ip In
tere
st
Lo
we
r
Re
lati
on
sh
ip In
tere
st
Higher Global MindsetLower Global Mindset
provide experiences via
bull Multicultural teams
bull Leverage SMEs
bull Coach team members in global roles
bull Mentors from other cultures
bull Provide resources or Coach to help with transition
What can your organization do
Questions Comments Concerns
562 Edinburgh AvenueMontego Bay Jamaicawwwdcleadershiptrainingcom
O 8766317977F 8882939539
ldquoEmpowering the Global Workforce to Achieve Excellencerdquo
THE GLOBAL ORGANIZATION
THE GLOBAL ORGANIZATION
Impact of Globalization amp Workplace Complexity
bull Ambiguitybull Interdependencebull Diversitybull Unpredictable fast change
The Global Organization ldquoBreaking down walls
and knitting the world
togetherrdquondash Friedman
Impact of Globalization amp Workplace Complexity
bull Ambiguitybull Interdependencebull Diversitybull Unpredictable fast change
The Global Organization ldquoBreaking down
walls and knitting
the world
togetherrdquo ndash
Friedman
Ambiguity - The business world today is characterized by
too much information with less and less clarity on how to
interpret and apply insights
Interdependence - the less clear-cut the boundaries of
a company become the more it is exposed to impacts
on the value chain through actions of various
stakeholders including activity in markets far from those
the company operates in Mistakes frictions reverse
trends or even shocks must be taken into account
Impact of Globalization amp Workplace Complexity
bull Ambiguitybull Interdependencebull Diversitybull Unpredictable fast change
The Global Organization
Diversity - Inside the organization executives must manage
and respond to more diversity in the (internationalizing) HR
pool more variety in the management systems more
variation in the means and ends and a greater range of
approaches from competitors suppliers and customers
Unpredictable fast change - As if these three complexity
drivers were not enough managers have to face yet
another one flux or continuous unpredictable fast
change Even if you figure out temporary solutions
regarding interdependence diversity and ambiguity for
your specific company industry and personal situation
today the situation changes the next day Todayrsquos
solutions may be outdated tomorrow
ldquoBreaking down walls
and knitting the world
togetherrdquondash Friedman
Your Experience With Globalization
Select two of these characteristics of global organizations bull Ambiguity
bull Interdependence
bull Diversity
bull Unpredictable fast change
The Global Organization
bull Describe the impact on leaders and managers
bull Provide an example of one characteristic that has had the most significant impact on you or the domain
that you manage
ldquoBreaking down walls
and knitting the world
togetherrdquondash Friedman
What is the Solution Mastering Complexity
The Global Organization
ALIGN Purpose and Values that define the vision that can provide enough guidance for people to manage well
IMPLEMENT Core processes used by the entire company position managers and leaders to know what to prioritize
and what is vital allowing for more decisions to be decentralized and adapting more on-the spot decision-making
STRATEGIZE Early awareness systems ndash some follow the notion
ldquoWe track hurricanes As long as they stay outside of this range we donrsquot pay much attention or put anything into
action But as soon as they hit inside this range we start to put our contingency plans into placerdquo
When facing complexity leaders need to identify which ldquohurricanesrdquo they need to track and which levels or ranges
should trigger contingency plans
DEVELOP Leaders with global mindsets who will take initiative demonstrate creativity and competence in managing
across networks to reflect and address the diverse needs of the organization in order to create continuous value
ldquoBreaking down walls
and knitting the world
togetherrdquondash Friedman
Reference Professors Martha Maznevski and Ulrich Steger
INCREASING OUR CQThe awareness knowledge and skills needed to work with others who are culturally different from oneself in
a way that acknowledges and respects the culture of the person or organization being served
- J H Hanley
Cultural Intelligence (CQ)
The Global Leader
What is culture
Everyone possesses it
It is hard to quantify
Itrsquos ldquothe way we do things around
hererdquo
Itrsquos the way people think feel and act
Cultural Intelligence (CQ)
The Global Leader
Provides us with our identity beliefs values and behavior Is learned as a part of the natural process of growing up in a family and community and from participating in societal institutions Is the conscious and unconscious content that a group learns shares and transmits from generation to generation that organizes life and helps interpret existence
Cultural Intelligence (CQ)
The Global Leader
It is a filter through which people process their experiences and events of their lives It influences peoplersquos values actions and expectations of themselves It impacts peoplersquos perceptions and expectations of others
Cultural Intelligence (CQ)
The Global Leader
Culture is typically described as the totality of learned behaviors of a people that emerges from their interpersonal interactions Culture includes the ideals values and assumptions about life that are widely shared and that guide specific behaviors
Objective culture Visible artifacts food clothing
Subjective culture Invisible values attitudes norms
THE GLOBAL MINDSET
The Global LeaderThe Global Mindset
Requiresmindful attention to the details of the environment Understanding the driving factors behind idiocentrism where education world travel and social mobility impacts the affluence gained in a leadership role
The Global Mindset
The Global Leader
Communication styles Attitudes toward
conflict Approaches to
completing tasks Decision-making
styles Attitude towards
disclosure Approaches to
knowledge
Requires the ability to-
bull work effectively across cultural
dimensions with organizations
bull navigate through a chaotic quantum
environment that is unpredictable due to
the ebbs and flows of disruptions and
interjections that require a sense of order
bull cultivate a high degree of mindfulness
when interacting and leading people
bull embrace the concept of ldquothrivivalrdquo the art of thriving on opportunities to embracing change
The Global Mindset
The Global Leader
Beliefs
Values
Perceptions
Expectations
Assumptions
Communication styles Attitudes toward
conflict Approaches to
completing tasks Decision-making
styles Attitude towards
disclosure Approaches to
knowledge
BENEFITS of Culturally Intelligent Leader
Enhances sensitivity Reduces use of stereotypes Enhances relationships Improves decision-making and work
performance Heightens awareness of individual
strengths and weaknesses Personal self-development Improved work output Job performance Organizational goal attainment
The Global Mindset
The Global LeaderCommunication styles
Attitudes toward conflict
Approaches to completing tasks
Decision-making styles
Attitude towards disclosure
Approaches to knowledge
Perceptions
Expectations
Assumptions
To create greater alignment in what
area must we do the greatest work
THE CULTURALLY INTELLIGENT
GLOBAL LEADER
ldquoEveryone thinks of changing the worldbut no one thinks of changing himselfrdquo
- Leo Tolstoy
IES CompetencyEducational Background
Percent of
Norm Sample
Some college (incl 2-yr degree) 355
4-yr degree 335
Some graduate courses 122
Masters level degree 118
DoctoralTerminal degree 21
OtherNone of the above 49
Totals 100
IES CompetencyWork Experience
Percent of
Norm Sample
Top Level Executive 27
Middle Manager 114
Entry-level ManagerSupervisor 154
Employee 391
Other (Including Students) 314
Totals 100
Top Level Executive
Percent of
Norm Sample
IES CompetencyWork Experience
The IES examines three main dimensions of intercultural adaptability and each dimension consists of two sub-dimensions
An Overall IES score is generated by combining the scores of the six sub-dimensions
Continuous
Learning
Interpersonal
EngagementHardiness
Exploration Global Mindset Positive Regard
Self- AwarenessRelationship
InterestResilience
IES Competency
The degree you engage the world by continually seeking to understand the world around you It influences your intercultural success by acting as an motivator to learn about why people in other cultures behave and think the way they do People who strive to learn new things are more successful at living and working with people from other cultures than those who are comfortable with what they already know
Two specific sub-dimensions comprise this factor Self-Awareness and Exploration
CONTINUOUS LEARNING
IES Competency
Self-AwarenessThe degree to which you are aware of your personal values strengths weaknesses interpersonal style and behavioral tendencies as well as their impact on others
The degree to which you reflect on this knowledge in order to engage in personal development and learning activities
ExplorationOpenness to understanding ideas values norms situations and behaviors that are different from your own
Fundamental inquisitiveness curiosity and an inner desire to learn new things
Willingness to seek out new experiences that can cause learning or a change in your perspective
Ability to learn from mistakes and to make adjustments to your personal strategies to ensure success in what you do
IES Competency
INTERPERSONAL ENGAGEMENT
This factor assesses your interest in other cultures and the importance of developing relationships with people from other cultures in general
The development of positive interpersonal relations is essential for effective performance in an intercultural environment
This factor is comprised of two dimensions
Global Mindset and Relationship Interest
IES Competency
Global Mindset The degree to which you are interested in ndash and seek to actively learn about ndash other cultures and the people that live in them
The degree to which you seek out such learning by your own choice in order to expand your global knowledge about people and their cultures
Relationship Interest
The extent to which you initiate and maintain
relationships with people from other cultures
You find that engaging others is an energy-producing
vs an energy-depleting activity
Your willingness to use a foreign language in developing
new relationships
IES Competency
HARDINESS
Managing your thoughts and emotions in intercultural situations along with your ability to be open-minded and nonjudgmental about ideas and behaviors that are new to you
The tendency to not get upset stressed frustrated or angry when you encounter situations people behavior and ideas that are different from what you are used to
Managing your emotions constructively and learning from failures and setbacks
This factor is comprised of two dimensions
Open-Mindedness and Resilience
IES Competency
Open-Mindedness or Positive Regard
Assuming the best about people and being more
accepting of different behaviors
Not resorting to negative stereotypes about other cultures
or people
Resilience
Your level of emotional strength and ability to cope with
challenging emotional experiences
Your capacity to recover quickly from psychologically
and emotionally challenging situations
Lower Positive Regard Higher Positive Regard
Hig
her
Re
silie
nce
Lo
wer
Re
silie
nce
These individuals typically
rsaquo tend to have a narrow range of things they do and people they see yet they are able to manage novel situations with little emotional strain
rsaquo have routines andor an innate ability to manage stress and therefore can often take on challenging situations
rsaquo are more likely to evaluate new situations without having that much information to really know the true picture
rsaquo are not that interested in understanding different view points on issues but can manage difficult situations when they arise
These individuals typically
rsaquo show a great ability to withhold judgment about situations until they understand them better
rsaquo do not see or anticipate new situations as challenges they ldquohave tordquo deal with but usually see them as learning opportunities
rsaquo are quite resilient to the normal stress others feel when dealing with novel situations
rsaquo would not feel compelled to draw a premature conclusion about something in order to reduce the uncertainty and the resulting stress from it
rsaquo are individuals that others come to for an objective view on something or to be listened to
These individuals typically
rsaquo are more likely to feel stress in new situations and therefore avoid them whenever possible
rsaquo judge others based on a more ethnocentric viewpoint and feel fairly confident in that judgment
rsaquo avoid alternative perspectives because they can increase uncertainty about issues or people thereby increasing stress
rsaquo are much more comfortable with the status quo because they have learned to manage those situations adequately
These individuals typically
rsaquo view others positively in new situations but their uncertainty about how to act in the new situations creates stress in them
rsaquo need to retreat to familiar surroundings from time to time in order to unwind and rejuvenate
rsaquo will be seen as people others can talk to without fear of judgment However listening in these contexts can be draining for them
rsaquo are able to view issues and actions from various points of view and take a general positive view of events
Competency Profiles ndash Behavioral Tendencies
These individuals typically
prefer routine activities and tend to have the same set of friends over time
spend time thinking about how others perceive them via self reflection rather than explicitly getting input from others
seek to understand themselves well and often have an intuitive grasp of their strengths and weaknesses
can be very observant in interactions and naturally tune into how others react toward them
These individuals typically
like to seek new experiences and learn things both about themselves and others
reflect on their experiences and always try to understand themselves better
would choose to go to a foreign country theyrsquore unfamiliar with than to a relaxing vacation spot
have a clear picture of their values and beliefs
enjoy putting themselves in challenging situations in order to test their capabilities
These individuals typically
prefer to rely on routine and known situations
prefer the assurance of certainty to the excitement of discovery
are more likely to accept things as they are than reflect on and learn from new experiences
have difficulty clearly defining their strengths and weaknesses beyond the superficial
are unlikely to seek feedback from others
are fairly unaware of how others perceive them
These individuals typically
are very interested in the world around them and often read about events going on in other countries
have a greater intellectual interest in world issues than an emotional connection to the people who are part of those issues
develop relationships more out of necessity than of interest but maintain a core set of close friends
will spend more time visiting and learning about foreign places than interacting with the people
Lo
we
r S
elf
-Aw
are
nes
s
Lower Exploration Higher Exploration
Competency Profiles ndash Behavioral TendenciesH
igh
er
Se
lf-A
wa
ren
es
s
These individuals typically
are more interested in local events than events beyond their borders
do not see the relevance of international or global affairs to their lives and so tend to ignore them if left to their own devices
might be exposed to world events or go to foreign countries but due to othersrsquo interests and prodding
might have broad interestsmdashthough usually not of a global nature--and engage in doing many different things because they have different sets of friends or friends with diverse interests
These individuals typically
are very likely to want to travel the world and see and meet people
they might prefer to hang out in local clubs or other places in order to meet andor be with the local people
make an effort to learn some of the foreign language or even learn one language very well so that they can interact with the locals
find it more interesting and meaningful to be with the foreign people than read about them in a book
pay attention to and are affected by the events that affect people more than institutions
These individuals typically
are not likely to initiate experiences or relationships with others expressly to learn about other places and peoples
tend to have the same friends theyrsquove had growing up because they were in close proximity over time
maintain friendships that reinforce their narrower band of interest about the world
could be quite happy going on a vacation by themselves and to a domestic location
are not very concerned by whatrsquos going on in the world and do not see themselves connected to others who are different from them particularly foreigners
These individuals typically
enjoy learning new things and consistently seek out new experiences
are easily bored with routine and are motivated by opportunities to change
are oriented toward learning things external to themselves rather than developing relationships with new people
know a lot about different topics but less about individual people and their lives
will often think about going to places outside their own country
Hig
he
r
Re
lati
on
sh
ip In
tere
st
Lo
we
r
Re
lati
on
sh
ip In
tere
st
Higher Global MindsetLower Global Mindset
provide experiences via
bull Multicultural teams
bull Leverage SMEs
bull Coach team members in global roles
bull Mentors from other cultures
bull Provide resources or Coach to help with transition
What can your organization do
Questions Comments Concerns
562 Edinburgh AvenueMontego Bay Jamaicawwwdcleadershiptrainingcom
O 8766317977F 8882939539
ldquoEmpowering the Global Workforce to Achieve Excellencerdquo
Impact of Globalization amp Workplace Complexity
bull Ambiguitybull Interdependencebull Diversitybull Unpredictable fast change
The Global Organization ldquoBreaking down walls
and knitting the world
togetherrdquondash Friedman
Impact of Globalization amp Workplace Complexity
bull Ambiguitybull Interdependencebull Diversitybull Unpredictable fast change
The Global Organization ldquoBreaking down
walls and knitting
the world
togetherrdquo ndash
Friedman
Ambiguity - The business world today is characterized by
too much information with less and less clarity on how to
interpret and apply insights
Interdependence - the less clear-cut the boundaries of
a company become the more it is exposed to impacts
on the value chain through actions of various
stakeholders including activity in markets far from those
the company operates in Mistakes frictions reverse
trends or even shocks must be taken into account
Impact of Globalization amp Workplace Complexity
bull Ambiguitybull Interdependencebull Diversitybull Unpredictable fast change
The Global Organization
Diversity - Inside the organization executives must manage
and respond to more diversity in the (internationalizing) HR
pool more variety in the management systems more
variation in the means and ends and a greater range of
approaches from competitors suppliers and customers
Unpredictable fast change - As if these three complexity
drivers were not enough managers have to face yet
another one flux or continuous unpredictable fast
change Even if you figure out temporary solutions
regarding interdependence diversity and ambiguity for
your specific company industry and personal situation
today the situation changes the next day Todayrsquos
solutions may be outdated tomorrow
ldquoBreaking down walls
and knitting the world
togetherrdquondash Friedman
Your Experience With Globalization
Select two of these characteristics of global organizations bull Ambiguity
bull Interdependence
bull Diversity
bull Unpredictable fast change
The Global Organization
bull Describe the impact on leaders and managers
bull Provide an example of one characteristic that has had the most significant impact on you or the domain
that you manage
ldquoBreaking down walls
and knitting the world
togetherrdquondash Friedman
What is the Solution Mastering Complexity
The Global Organization
ALIGN Purpose and Values that define the vision that can provide enough guidance for people to manage well
IMPLEMENT Core processes used by the entire company position managers and leaders to know what to prioritize
and what is vital allowing for more decisions to be decentralized and adapting more on-the spot decision-making
STRATEGIZE Early awareness systems ndash some follow the notion
ldquoWe track hurricanes As long as they stay outside of this range we donrsquot pay much attention or put anything into
action But as soon as they hit inside this range we start to put our contingency plans into placerdquo
When facing complexity leaders need to identify which ldquohurricanesrdquo they need to track and which levels or ranges
should trigger contingency plans
DEVELOP Leaders with global mindsets who will take initiative demonstrate creativity and competence in managing
across networks to reflect and address the diverse needs of the organization in order to create continuous value
ldquoBreaking down walls
and knitting the world
togetherrdquondash Friedman
Reference Professors Martha Maznevski and Ulrich Steger
INCREASING OUR CQThe awareness knowledge and skills needed to work with others who are culturally different from oneself in
a way that acknowledges and respects the culture of the person or organization being served
- J H Hanley
Cultural Intelligence (CQ)
The Global Leader
What is culture
Everyone possesses it
It is hard to quantify
Itrsquos ldquothe way we do things around
hererdquo
Itrsquos the way people think feel and act
Cultural Intelligence (CQ)
The Global Leader
Provides us with our identity beliefs values and behavior Is learned as a part of the natural process of growing up in a family and community and from participating in societal institutions Is the conscious and unconscious content that a group learns shares and transmits from generation to generation that organizes life and helps interpret existence
Cultural Intelligence (CQ)
The Global Leader
It is a filter through which people process their experiences and events of their lives It influences peoplersquos values actions and expectations of themselves It impacts peoplersquos perceptions and expectations of others
Cultural Intelligence (CQ)
The Global Leader
Culture is typically described as the totality of learned behaviors of a people that emerges from their interpersonal interactions Culture includes the ideals values and assumptions about life that are widely shared and that guide specific behaviors
Objective culture Visible artifacts food clothing
Subjective culture Invisible values attitudes norms
THE GLOBAL MINDSET
The Global LeaderThe Global Mindset
Requiresmindful attention to the details of the environment Understanding the driving factors behind idiocentrism where education world travel and social mobility impacts the affluence gained in a leadership role
The Global Mindset
The Global Leader
Communication styles Attitudes toward
conflict Approaches to
completing tasks Decision-making
styles Attitude towards
disclosure Approaches to
knowledge
Requires the ability to-
bull work effectively across cultural
dimensions with organizations
bull navigate through a chaotic quantum
environment that is unpredictable due to
the ebbs and flows of disruptions and
interjections that require a sense of order
bull cultivate a high degree of mindfulness
when interacting and leading people
bull embrace the concept of ldquothrivivalrdquo the art of thriving on opportunities to embracing change
The Global Mindset
The Global Leader
Beliefs
Values
Perceptions
Expectations
Assumptions
Communication styles Attitudes toward
conflict Approaches to
completing tasks Decision-making
styles Attitude towards
disclosure Approaches to
knowledge
BENEFITS of Culturally Intelligent Leader
Enhances sensitivity Reduces use of stereotypes Enhances relationships Improves decision-making and work
performance Heightens awareness of individual
strengths and weaknesses Personal self-development Improved work output Job performance Organizational goal attainment
The Global Mindset
The Global LeaderCommunication styles
Attitudes toward conflict
Approaches to completing tasks
Decision-making styles
Attitude towards disclosure
Approaches to knowledge
Perceptions
Expectations
Assumptions
To create greater alignment in what
area must we do the greatest work
THE CULTURALLY INTELLIGENT
GLOBAL LEADER
ldquoEveryone thinks of changing the worldbut no one thinks of changing himselfrdquo
- Leo Tolstoy
IES CompetencyEducational Background
Percent of
Norm Sample
Some college (incl 2-yr degree) 355
4-yr degree 335
Some graduate courses 122
Masters level degree 118
DoctoralTerminal degree 21
OtherNone of the above 49
Totals 100
IES CompetencyWork Experience
Percent of
Norm Sample
Top Level Executive 27
Middle Manager 114
Entry-level ManagerSupervisor 154
Employee 391
Other (Including Students) 314
Totals 100
Top Level Executive
Percent of
Norm Sample
IES CompetencyWork Experience
The IES examines three main dimensions of intercultural adaptability and each dimension consists of two sub-dimensions
An Overall IES score is generated by combining the scores of the six sub-dimensions
Continuous
Learning
Interpersonal
EngagementHardiness
Exploration Global Mindset Positive Regard
Self- AwarenessRelationship
InterestResilience
IES Competency
The degree you engage the world by continually seeking to understand the world around you It influences your intercultural success by acting as an motivator to learn about why people in other cultures behave and think the way they do People who strive to learn new things are more successful at living and working with people from other cultures than those who are comfortable with what they already know
Two specific sub-dimensions comprise this factor Self-Awareness and Exploration
CONTINUOUS LEARNING
IES Competency
Self-AwarenessThe degree to which you are aware of your personal values strengths weaknesses interpersonal style and behavioral tendencies as well as their impact on others
The degree to which you reflect on this knowledge in order to engage in personal development and learning activities
ExplorationOpenness to understanding ideas values norms situations and behaviors that are different from your own
Fundamental inquisitiveness curiosity and an inner desire to learn new things
Willingness to seek out new experiences that can cause learning or a change in your perspective
Ability to learn from mistakes and to make adjustments to your personal strategies to ensure success in what you do
IES Competency
INTERPERSONAL ENGAGEMENT
This factor assesses your interest in other cultures and the importance of developing relationships with people from other cultures in general
The development of positive interpersonal relations is essential for effective performance in an intercultural environment
This factor is comprised of two dimensions
Global Mindset and Relationship Interest
IES Competency
Global Mindset The degree to which you are interested in ndash and seek to actively learn about ndash other cultures and the people that live in them
The degree to which you seek out such learning by your own choice in order to expand your global knowledge about people and their cultures
Relationship Interest
The extent to which you initiate and maintain
relationships with people from other cultures
You find that engaging others is an energy-producing
vs an energy-depleting activity
Your willingness to use a foreign language in developing
new relationships
IES Competency
HARDINESS
Managing your thoughts and emotions in intercultural situations along with your ability to be open-minded and nonjudgmental about ideas and behaviors that are new to you
The tendency to not get upset stressed frustrated or angry when you encounter situations people behavior and ideas that are different from what you are used to
Managing your emotions constructively and learning from failures and setbacks
This factor is comprised of two dimensions
Open-Mindedness and Resilience
IES Competency
Open-Mindedness or Positive Regard
Assuming the best about people and being more
accepting of different behaviors
Not resorting to negative stereotypes about other cultures
or people
Resilience
Your level of emotional strength and ability to cope with
challenging emotional experiences
Your capacity to recover quickly from psychologically
and emotionally challenging situations
Lower Positive Regard Higher Positive Regard
Hig
her
Re
silie
nce
Lo
wer
Re
silie
nce
These individuals typically
rsaquo tend to have a narrow range of things they do and people they see yet they are able to manage novel situations with little emotional strain
rsaquo have routines andor an innate ability to manage stress and therefore can often take on challenging situations
rsaquo are more likely to evaluate new situations without having that much information to really know the true picture
rsaquo are not that interested in understanding different view points on issues but can manage difficult situations when they arise
These individuals typically
rsaquo show a great ability to withhold judgment about situations until they understand them better
rsaquo do not see or anticipate new situations as challenges they ldquohave tordquo deal with but usually see them as learning opportunities
rsaquo are quite resilient to the normal stress others feel when dealing with novel situations
rsaquo would not feel compelled to draw a premature conclusion about something in order to reduce the uncertainty and the resulting stress from it
rsaquo are individuals that others come to for an objective view on something or to be listened to
These individuals typically
rsaquo are more likely to feel stress in new situations and therefore avoid them whenever possible
rsaquo judge others based on a more ethnocentric viewpoint and feel fairly confident in that judgment
rsaquo avoid alternative perspectives because they can increase uncertainty about issues or people thereby increasing stress
rsaquo are much more comfortable with the status quo because they have learned to manage those situations adequately
These individuals typically
rsaquo view others positively in new situations but their uncertainty about how to act in the new situations creates stress in them
rsaquo need to retreat to familiar surroundings from time to time in order to unwind and rejuvenate
rsaquo will be seen as people others can talk to without fear of judgment However listening in these contexts can be draining for them
rsaquo are able to view issues and actions from various points of view and take a general positive view of events
Competency Profiles ndash Behavioral Tendencies
These individuals typically
prefer routine activities and tend to have the same set of friends over time
spend time thinking about how others perceive them via self reflection rather than explicitly getting input from others
seek to understand themselves well and often have an intuitive grasp of their strengths and weaknesses
can be very observant in interactions and naturally tune into how others react toward them
These individuals typically
like to seek new experiences and learn things both about themselves and others
reflect on their experiences and always try to understand themselves better
would choose to go to a foreign country theyrsquore unfamiliar with than to a relaxing vacation spot
have a clear picture of their values and beliefs
enjoy putting themselves in challenging situations in order to test their capabilities
These individuals typically
prefer to rely on routine and known situations
prefer the assurance of certainty to the excitement of discovery
are more likely to accept things as they are than reflect on and learn from new experiences
have difficulty clearly defining their strengths and weaknesses beyond the superficial
are unlikely to seek feedback from others
are fairly unaware of how others perceive them
These individuals typically
are very interested in the world around them and often read about events going on in other countries
have a greater intellectual interest in world issues than an emotional connection to the people who are part of those issues
develop relationships more out of necessity than of interest but maintain a core set of close friends
will spend more time visiting and learning about foreign places than interacting with the people
Lo
we
r S
elf
-Aw
are
nes
s
Lower Exploration Higher Exploration
Competency Profiles ndash Behavioral TendenciesH
igh
er
Se
lf-A
wa
ren
es
s
These individuals typically
are more interested in local events than events beyond their borders
do not see the relevance of international or global affairs to their lives and so tend to ignore them if left to their own devices
might be exposed to world events or go to foreign countries but due to othersrsquo interests and prodding
might have broad interestsmdashthough usually not of a global nature--and engage in doing many different things because they have different sets of friends or friends with diverse interests
These individuals typically
are very likely to want to travel the world and see and meet people
they might prefer to hang out in local clubs or other places in order to meet andor be with the local people
make an effort to learn some of the foreign language or even learn one language very well so that they can interact with the locals
find it more interesting and meaningful to be with the foreign people than read about them in a book
pay attention to and are affected by the events that affect people more than institutions
These individuals typically
are not likely to initiate experiences or relationships with others expressly to learn about other places and peoples
tend to have the same friends theyrsquove had growing up because they were in close proximity over time
maintain friendships that reinforce their narrower band of interest about the world
could be quite happy going on a vacation by themselves and to a domestic location
are not very concerned by whatrsquos going on in the world and do not see themselves connected to others who are different from them particularly foreigners
These individuals typically
enjoy learning new things and consistently seek out new experiences
are easily bored with routine and are motivated by opportunities to change
are oriented toward learning things external to themselves rather than developing relationships with new people
know a lot about different topics but less about individual people and their lives
will often think about going to places outside their own country
Hig
he
r
Re
lati
on
sh
ip In
tere
st
Lo
we
r
Re
lati
on
sh
ip In
tere
st
Higher Global MindsetLower Global Mindset
provide experiences via
bull Multicultural teams
bull Leverage SMEs
bull Coach team members in global roles
bull Mentors from other cultures
bull Provide resources or Coach to help with transition
What can your organization do
Questions Comments Concerns
562 Edinburgh AvenueMontego Bay Jamaicawwwdcleadershiptrainingcom
O 8766317977F 8882939539
ldquoEmpowering the Global Workforce to Achieve Excellencerdquo
Impact of Globalization amp Workplace Complexity
bull Ambiguitybull Interdependencebull Diversitybull Unpredictable fast change
The Global Organization ldquoBreaking down
walls and knitting
the world
togetherrdquo ndash
Friedman
Ambiguity - The business world today is characterized by
too much information with less and less clarity on how to
interpret and apply insights
Interdependence - the less clear-cut the boundaries of
a company become the more it is exposed to impacts
on the value chain through actions of various
stakeholders including activity in markets far from those
the company operates in Mistakes frictions reverse
trends or even shocks must be taken into account
Impact of Globalization amp Workplace Complexity
bull Ambiguitybull Interdependencebull Diversitybull Unpredictable fast change
The Global Organization
Diversity - Inside the organization executives must manage
and respond to more diversity in the (internationalizing) HR
pool more variety in the management systems more
variation in the means and ends and a greater range of
approaches from competitors suppliers and customers
Unpredictable fast change - As if these three complexity
drivers were not enough managers have to face yet
another one flux or continuous unpredictable fast
change Even if you figure out temporary solutions
regarding interdependence diversity and ambiguity for
your specific company industry and personal situation
today the situation changes the next day Todayrsquos
solutions may be outdated tomorrow
ldquoBreaking down walls
and knitting the world
togetherrdquondash Friedman
Your Experience With Globalization
Select two of these characteristics of global organizations bull Ambiguity
bull Interdependence
bull Diversity
bull Unpredictable fast change
The Global Organization
bull Describe the impact on leaders and managers
bull Provide an example of one characteristic that has had the most significant impact on you or the domain
that you manage
ldquoBreaking down walls
and knitting the world
togetherrdquondash Friedman
What is the Solution Mastering Complexity
The Global Organization
ALIGN Purpose and Values that define the vision that can provide enough guidance for people to manage well
IMPLEMENT Core processes used by the entire company position managers and leaders to know what to prioritize
and what is vital allowing for more decisions to be decentralized and adapting more on-the spot decision-making
STRATEGIZE Early awareness systems ndash some follow the notion
ldquoWe track hurricanes As long as they stay outside of this range we donrsquot pay much attention or put anything into
action But as soon as they hit inside this range we start to put our contingency plans into placerdquo
When facing complexity leaders need to identify which ldquohurricanesrdquo they need to track and which levels or ranges
should trigger contingency plans
DEVELOP Leaders with global mindsets who will take initiative demonstrate creativity and competence in managing
across networks to reflect and address the diverse needs of the organization in order to create continuous value
ldquoBreaking down walls
and knitting the world
togetherrdquondash Friedman
Reference Professors Martha Maznevski and Ulrich Steger
INCREASING OUR CQThe awareness knowledge and skills needed to work with others who are culturally different from oneself in
a way that acknowledges and respects the culture of the person or organization being served
- J H Hanley
Cultural Intelligence (CQ)
The Global Leader
What is culture
Everyone possesses it
It is hard to quantify
Itrsquos ldquothe way we do things around
hererdquo
Itrsquos the way people think feel and act
Cultural Intelligence (CQ)
The Global Leader
Provides us with our identity beliefs values and behavior Is learned as a part of the natural process of growing up in a family and community and from participating in societal institutions Is the conscious and unconscious content that a group learns shares and transmits from generation to generation that organizes life and helps interpret existence
Cultural Intelligence (CQ)
The Global Leader
It is a filter through which people process their experiences and events of their lives It influences peoplersquos values actions and expectations of themselves It impacts peoplersquos perceptions and expectations of others
Cultural Intelligence (CQ)
The Global Leader
Culture is typically described as the totality of learned behaviors of a people that emerges from their interpersonal interactions Culture includes the ideals values and assumptions about life that are widely shared and that guide specific behaviors
Objective culture Visible artifacts food clothing
Subjective culture Invisible values attitudes norms
THE GLOBAL MINDSET
The Global LeaderThe Global Mindset
Requiresmindful attention to the details of the environment Understanding the driving factors behind idiocentrism where education world travel and social mobility impacts the affluence gained in a leadership role
The Global Mindset
The Global Leader
Communication styles Attitudes toward
conflict Approaches to
completing tasks Decision-making
styles Attitude towards
disclosure Approaches to
knowledge
Requires the ability to-
bull work effectively across cultural
dimensions with organizations
bull navigate through a chaotic quantum
environment that is unpredictable due to
the ebbs and flows of disruptions and
interjections that require a sense of order
bull cultivate a high degree of mindfulness
when interacting and leading people
bull embrace the concept of ldquothrivivalrdquo the art of thriving on opportunities to embracing change
The Global Mindset
The Global Leader
Beliefs
Values
Perceptions
Expectations
Assumptions
Communication styles Attitudes toward
conflict Approaches to
completing tasks Decision-making
styles Attitude towards
disclosure Approaches to
knowledge
BENEFITS of Culturally Intelligent Leader
Enhances sensitivity Reduces use of stereotypes Enhances relationships Improves decision-making and work
performance Heightens awareness of individual
strengths and weaknesses Personal self-development Improved work output Job performance Organizational goal attainment
The Global Mindset
The Global LeaderCommunication styles
Attitudes toward conflict
Approaches to completing tasks
Decision-making styles
Attitude towards disclosure
Approaches to knowledge
Perceptions
Expectations
Assumptions
To create greater alignment in what
area must we do the greatest work
THE CULTURALLY INTELLIGENT
GLOBAL LEADER
ldquoEveryone thinks of changing the worldbut no one thinks of changing himselfrdquo
- Leo Tolstoy
IES CompetencyEducational Background
Percent of
Norm Sample
Some college (incl 2-yr degree) 355
4-yr degree 335
Some graduate courses 122
Masters level degree 118
DoctoralTerminal degree 21
OtherNone of the above 49
Totals 100
IES CompetencyWork Experience
Percent of
Norm Sample
Top Level Executive 27
Middle Manager 114
Entry-level ManagerSupervisor 154
Employee 391
Other (Including Students) 314
Totals 100
Top Level Executive
Percent of
Norm Sample
IES CompetencyWork Experience
The IES examines three main dimensions of intercultural adaptability and each dimension consists of two sub-dimensions
An Overall IES score is generated by combining the scores of the six sub-dimensions
Continuous
Learning
Interpersonal
EngagementHardiness
Exploration Global Mindset Positive Regard
Self- AwarenessRelationship
InterestResilience
IES Competency
The degree you engage the world by continually seeking to understand the world around you It influences your intercultural success by acting as an motivator to learn about why people in other cultures behave and think the way they do People who strive to learn new things are more successful at living and working with people from other cultures than those who are comfortable with what they already know
Two specific sub-dimensions comprise this factor Self-Awareness and Exploration
CONTINUOUS LEARNING
IES Competency
Self-AwarenessThe degree to which you are aware of your personal values strengths weaknesses interpersonal style and behavioral tendencies as well as their impact on others
The degree to which you reflect on this knowledge in order to engage in personal development and learning activities
ExplorationOpenness to understanding ideas values norms situations and behaviors that are different from your own
Fundamental inquisitiveness curiosity and an inner desire to learn new things
Willingness to seek out new experiences that can cause learning or a change in your perspective
Ability to learn from mistakes and to make adjustments to your personal strategies to ensure success in what you do
IES Competency
INTERPERSONAL ENGAGEMENT
This factor assesses your interest in other cultures and the importance of developing relationships with people from other cultures in general
The development of positive interpersonal relations is essential for effective performance in an intercultural environment
This factor is comprised of two dimensions
Global Mindset and Relationship Interest
IES Competency
Global Mindset The degree to which you are interested in ndash and seek to actively learn about ndash other cultures and the people that live in them
The degree to which you seek out such learning by your own choice in order to expand your global knowledge about people and their cultures
Relationship Interest
The extent to which you initiate and maintain
relationships with people from other cultures
You find that engaging others is an energy-producing
vs an energy-depleting activity
Your willingness to use a foreign language in developing
new relationships
IES Competency
HARDINESS
Managing your thoughts and emotions in intercultural situations along with your ability to be open-minded and nonjudgmental about ideas and behaviors that are new to you
The tendency to not get upset stressed frustrated or angry when you encounter situations people behavior and ideas that are different from what you are used to
Managing your emotions constructively and learning from failures and setbacks
This factor is comprised of two dimensions
Open-Mindedness and Resilience
IES Competency
Open-Mindedness or Positive Regard
Assuming the best about people and being more
accepting of different behaviors
Not resorting to negative stereotypes about other cultures
or people
Resilience
Your level of emotional strength and ability to cope with
challenging emotional experiences
Your capacity to recover quickly from psychologically
and emotionally challenging situations
Lower Positive Regard Higher Positive Regard
Hig
her
Re
silie
nce
Lo
wer
Re
silie
nce
These individuals typically
rsaquo tend to have a narrow range of things they do and people they see yet they are able to manage novel situations with little emotional strain
rsaquo have routines andor an innate ability to manage stress and therefore can often take on challenging situations
rsaquo are more likely to evaluate new situations without having that much information to really know the true picture
rsaquo are not that interested in understanding different view points on issues but can manage difficult situations when they arise
These individuals typically
rsaquo show a great ability to withhold judgment about situations until they understand them better
rsaquo do not see or anticipate new situations as challenges they ldquohave tordquo deal with but usually see them as learning opportunities
rsaquo are quite resilient to the normal stress others feel when dealing with novel situations
rsaquo would not feel compelled to draw a premature conclusion about something in order to reduce the uncertainty and the resulting stress from it
rsaquo are individuals that others come to for an objective view on something or to be listened to
These individuals typically
rsaquo are more likely to feel stress in new situations and therefore avoid them whenever possible
rsaquo judge others based on a more ethnocentric viewpoint and feel fairly confident in that judgment
rsaquo avoid alternative perspectives because they can increase uncertainty about issues or people thereby increasing stress
rsaquo are much more comfortable with the status quo because they have learned to manage those situations adequately
These individuals typically
rsaquo view others positively in new situations but their uncertainty about how to act in the new situations creates stress in them
rsaquo need to retreat to familiar surroundings from time to time in order to unwind and rejuvenate
rsaquo will be seen as people others can talk to without fear of judgment However listening in these contexts can be draining for them
rsaquo are able to view issues and actions from various points of view and take a general positive view of events
Competency Profiles ndash Behavioral Tendencies
These individuals typically
prefer routine activities and tend to have the same set of friends over time
spend time thinking about how others perceive them via self reflection rather than explicitly getting input from others
seek to understand themselves well and often have an intuitive grasp of their strengths and weaknesses
can be very observant in interactions and naturally tune into how others react toward them
These individuals typically
like to seek new experiences and learn things both about themselves and others
reflect on their experiences and always try to understand themselves better
would choose to go to a foreign country theyrsquore unfamiliar with than to a relaxing vacation spot
have a clear picture of their values and beliefs
enjoy putting themselves in challenging situations in order to test their capabilities
These individuals typically
prefer to rely on routine and known situations
prefer the assurance of certainty to the excitement of discovery
are more likely to accept things as they are than reflect on and learn from new experiences
have difficulty clearly defining their strengths and weaknesses beyond the superficial
are unlikely to seek feedback from others
are fairly unaware of how others perceive them
These individuals typically
are very interested in the world around them and often read about events going on in other countries
have a greater intellectual interest in world issues than an emotional connection to the people who are part of those issues
develop relationships more out of necessity than of interest but maintain a core set of close friends
will spend more time visiting and learning about foreign places than interacting with the people
Lo
we
r S
elf
-Aw
are
nes
s
Lower Exploration Higher Exploration
Competency Profiles ndash Behavioral TendenciesH
igh
er
Se
lf-A
wa
ren
es
s
These individuals typically
are more interested in local events than events beyond their borders
do not see the relevance of international or global affairs to their lives and so tend to ignore them if left to their own devices
might be exposed to world events or go to foreign countries but due to othersrsquo interests and prodding
might have broad interestsmdashthough usually not of a global nature--and engage in doing many different things because they have different sets of friends or friends with diverse interests
These individuals typically
are very likely to want to travel the world and see and meet people
they might prefer to hang out in local clubs or other places in order to meet andor be with the local people
make an effort to learn some of the foreign language or even learn one language very well so that they can interact with the locals
find it more interesting and meaningful to be with the foreign people than read about them in a book
pay attention to and are affected by the events that affect people more than institutions
These individuals typically
are not likely to initiate experiences or relationships with others expressly to learn about other places and peoples
tend to have the same friends theyrsquove had growing up because they were in close proximity over time
maintain friendships that reinforce their narrower band of interest about the world
could be quite happy going on a vacation by themselves and to a domestic location
are not very concerned by whatrsquos going on in the world and do not see themselves connected to others who are different from them particularly foreigners
These individuals typically
enjoy learning new things and consistently seek out new experiences
are easily bored with routine and are motivated by opportunities to change
are oriented toward learning things external to themselves rather than developing relationships with new people
know a lot about different topics but less about individual people and their lives
will often think about going to places outside their own country
Hig
he
r
Re
lati
on
sh
ip In
tere
st
Lo
we
r
Re
lati
on
sh
ip In
tere
st
Higher Global MindsetLower Global Mindset
provide experiences via
bull Multicultural teams
bull Leverage SMEs
bull Coach team members in global roles
bull Mentors from other cultures
bull Provide resources or Coach to help with transition
What can your organization do
Questions Comments Concerns
562 Edinburgh AvenueMontego Bay Jamaicawwwdcleadershiptrainingcom
O 8766317977F 8882939539
ldquoEmpowering the Global Workforce to Achieve Excellencerdquo
Impact of Globalization amp Workplace Complexity
bull Ambiguitybull Interdependencebull Diversitybull Unpredictable fast change
The Global Organization
Diversity - Inside the organization executives must manage
and respond to more diversity in the (internationalizing) HR
pool more variety in the management systems more
variation in the means and ends and a greater range of
approaches from competitors suppliers and customers
Unpredictable fast change - As if these three complexity
drivers were not enough managers have to face yet
another one flux or continuous unpredictable fast
change Even if you figure out temporary solutions
regarding interdependence diversity and ambiguity for
your specific company industry and personal situation
today the situation changes the next day Todayrsquos
solutions may be outdated tomorrow
ldquoBreaking down walls
and knitting the world
togetherrdquondash Friedman
Your Experience With Globalization
Select two of these characteristics of global organizations bull Ambiguity
bull Interdependence
bull Diversity
bull Unpredictable fast change
The Global Organization
bull Describe the impact on leaders and managers
bull Provide an example of one characteristic that has had the most significant impact on you or the domain
that you manage
ldquoBreaking down walls
and knitting the world
togetherrdquondash Friedman
What is the Solution Mastering Complexity
The Global Organization
ALIGN Purpose and Values that define the vision that can provide enough guidance for people to manage well
IMPLEMENT Core processes used by the entire company position managers and leaders to know what to prioritize
and what is vital allowing for more decisions to be decentralized and adapting more on-the spot decision-making
STRATEGIZE Early awareness systems ndash some follow the notion
ldquoWe track hurricanes As long as they stay outside of this range we donrsquot pay much attention or put anything into
action But as soon as they hit inside this range we start to put our contingency plans into placerdquo
When facing complexity leaders need to identify which ldquohurricanesrdquo they need to track and which levels or ranges
should trigger contingency plans
DEVELOP Leaders with global mindsets who will take initiative demonstrate creativity and competence in managing
across networks to reflect and address the diverse needs of the organization in order to create continuous value
ldquoBreaking down walls
and knitting the world
togetherrdquondash Friedman
Reference Professors Martha Maznevski and Ulrich Steger
INCREASING OUR CQThe awareness knowledge and skills needed to work with others who are culturally different from oneself in
a way that acknowledges and respects the culture of the person or organization being served
- J H Hanley
Cultural Intelligence (CQ)
The Global Leader
What is culture
Everyone possesses it
It is hard to quantify
Itrsquos ldquothe way we do things around
hererdquo
Itrsquos the way people think feel and act
Cultural Intelligence (CQ)
The Global Leader
Provides us with our identity beliefs values and behavior Is learned as a part of the natural process of growing up in a family and community and from participating in societal institutions Is the conscious and unconscious content that a group learns shares and transmits from generation to generation that organizes life and helps interpret existence
Cultural Intelligence (CQ)
The Global Leader
It is a filter through which people process their experiences and events of their lives It influences peoplersquos values actions and expectations of themselves It impacts peoplersquos perceptions and expectations of others
Cultural Intelligence (CQ)
The Global Leader
Culture is typically described as the totality of learned behaviors of a people that emerges from their interpersonal interactions Culture includes the ideals values and assumptions about life that are widely shared and that guide specific behaviors
Objective culture Visible artifacts food clothing
Subjective culture Invisible values attitudes norms
THE GLOBAL MINDSET
The Global LeaderThe Global Mindset
Requiresmindful attention to the details of the environment Understanding the driving factors behind idiocentrism where education world travel and social mobility impacts the affluence gained in a leadership role
The Global Mindset
The Global Leader
Communication styles Attitudes toward
conflict Approaches to
completing tasks Decision-making
styles Attitude towards
disclosure Approaches to
knowledge
Requires the ability to-
bull work effectively across cultural
dimensions with organizations
bull navigate through a chaotic quantum
environment that is unpredictable due to
the ebbs and flows of disruptions and
interjections that require a sense of order
bull cultivate a high degree of mindfulness
when interacting and leading people
bull embrace the concept of ldquothrivivalrdquo the art of thriving on opportunities to embracing change
The Global Mindset
The Global Leader
Beliefs
Values
Perceptions
Expectations
Assumptions
Communication styles Attitudes toward
conflict Approaches to
completing tasks Decision-making
styles Attitude towards
disclosure Approaches to
knowledge
BENEFITS of Culturally Intelligent Leader
Enhances sensitivity Reduces use of stereotypes Enhances relationships Improves decision-making and work
performance Heightens awareness of individual
strengths and weaknesses Personal self-development Improved work output Job performance Organizational goal attainment
The Global Mindset
The Global LeaderCommunication styles
Attitudes toward conflict
Approaches to completing tasks
Decision-making styles
Attitude towards disclosure
Approaches to knowledge
Perceptions
Expectations
Assumptions
To create greater alignment in what
area must we do the greatest work
THE CULTURALLY INTELLIGENT
GLOBAL LEADER
ldquoEveryone thinks of changing the worldbut no one thinks of changing himselfrdquo
- Leo Tolstoy
IES CompetencyEducational Background
Percent of
Norm Sample
Some college (incl 2-yr degree) 355
4-yr degree 335
Some graduate courses 122
Masters level degree 118
DoctoralTerminal degree 21
OtherNone of the above 49
Totals 100
IES CompetencyWork Experience
Percent of
Norm Sample
Top Level Executive 27
Middle Manager 114
Entry-level ManagerSupervisor 154
Employee 391
Other (Including Students) 314
Totals 100
Top Level Executive
Percent of
Norm Sample
IES CompetencyWork Experience
The IES examines three main dimensions of intercultural adaptability and each dimension consists of two sub-dimensions
An Overall IES score is generated by combining the scores of the six sub-dimensions
Continuous
Learning
Interpersonal
EngagementHardiness
Exploration Global Mindset Positive Regard
Self- AwarenessRelationship
InterestResilience
IES Competency
The degree you engage the world by continually seeking to understand the world around you It influences your intercultural success by acting as an motivator to learn about why people in other cultures behave and think the way they do People who strive to learn new things are more successful at living and working with people from other cultures than those who are comfortable with what they already know
Two specific sub-dimensions comprise this factor Self-Awareness and Exploration
CONTINUOUS LEARNING
IES Competency
Self-AwarenessThe degree to which you are aware of your personal values strengths weaknesses interpersonal style and behavioral tendencies as well as their impact on others
The degree to which you reflect on this knowledge in order to engage in personal development and learning activities
ExplorationOpenness to understanding ideas values norms situations and behaviors that are different from your own
Fundamental inquisitiveness curiosity and an inner desire to learn new things
Willingness to seek out new experiences that can cause learning or a change in your perspective
Ability to learn from mistakes and to make adjustments to your personal strategies to ensure success in what you do
IES Competency
INTERPERSONAL ENGAGEMENT
This factor assesses your interest in other cultures and the importance of developing relationships with people from other cultures in general
The development of positive interpersonal relations is essential for effective performance in an intercultural environment
This factor is comprised of two dimensions
Global Mindset and Relationship Interest
IES Competency
Global Mindset The degree to which you are interested in ndash and seek to actively learn about ndash other cultures and the people that live in them
The degree to which you seek out such learning by your own choice in order to expand your global knowledge about people and their cultures
Relationship Interest
The extent to which you initiate and maintain
relationships with people from other cultures
You find that engaging others is an energy-producing
vs an energy-depleting activity
Your willingness to use a foreign language in developing
new relationships
IES Competency
HARDINESS
Managing your thoughts and emotions in intercultural situations along with your ability to be open-minded and nonjudgmental about ideas and behaviors that are new to you
The tendency to not get upset stressed frustrated or angry when you encounter situations people behavior and ideas that are different from what you are used to
Managing your emotions constructively and learning from failures and setbacks
This factor is comprised of two dimensions
Open-Mindedness and Resilience
IES Competency
Open-Mindedness or Positive Regard
Assuming the best about people and being more
accepting of different behaviors
Not resorting to negative stereotypes about other cultures
or people
Resilience
Your level of emotional strength and ability to cope with
challenging emotional experiences
Your capacity to recover quickly from psychologically
and emotionally challenging situations
Lower Positive Regard Higher Positive Regard
Hig
her
Re
silie
nce
Lo
wer
Re
silie
nce
These individuals typically
rsaquo tend to have a narrow range of things they do and people they see yet they are able to manage novel situations with little emotional strain
rsaquo have routines andor an innate ability to manage stress and therefore can often take on challenging situations
rsaquo are more likely to evaluate new situations without having that much information to really know the true picture
rsaquo are not that interested in understanding different view points on issues but can manage difficult situations when they arise
These individuals typically
rsaquo show a great ability to withhold judgment about situations until they understand them better
rsaquo do not see or anticipate new situations as challenges they ldquohave tordquo deal with but usually see them as learning opportunities
rsaquo are quite resilient to the normal stress others feel when dealing with novel situations
rsaquo would not feel compelled to draw a premature conclusion about something in order to reduce the uncertainty and the resulting stress from it
rsaquo are individuals that others come to for an objective view on something or to be listened to
These individuals typically
rsaquo are more likely to feel stress in new situations and therefore avoid them whenever possible
rsaquo judge others based on a more ethnocentric viewpoint and feel fairly confident in that judgment
rsaquo avoid alternative perspectives because they can increase uncertainty about issues or people thereby increasing stress
rsaquo are much more comfortable with the status quo because they have learned to manage those situations adequately
These individuals typically
rsaquo view others positively in new situations but their uncertainty about how to act in the new situations creates stress in them
rsaquo need to retreat to familiar surroundings from time to time in order to unwind and rejuvenate
rsaquo will be seen as people others can talk to without fear of judgment However listening in these contexts can be draining for them
rsaquo are able to view issues and actions from various points of view and take a general positive view of events
Competency Profiles ndash Behavioral Tendencies
These individuals typically
prefer routine activities and tend to have the same set of friends over time
spend time thinking about how others perceive them via self reflection rather than explicitly getting input from others
seek to understand themselves well and often have an intuitive grasp of their strengths and weaknesses
can be very observant in interactions and naturally tune into how others react toward them
These individuals typically
like to seek new experiences and learn things both about themselves and others
reflect on their experiences and always try to understand themselves better
would choose to go to a foreign country theyrsquore unfamiliar with than to a relaxing vacation spot
have a clear picture of their values and beliefs
enjoy putting themselves in challenging situations in order to test their capabilities
These individuals typically
prefer to rely on routine and known situations
prefer the assurance of certainty to the excitement of discovery
are more likely to accept things as they are than reflect on and learn from new experiences
have difficulty clearly defining their strengths and weaknesses beyond the superficial
are unlikely to seek feedback from others
are fairly unaware of how others perceive them
These individuals typically
are very interested in the world around them and often read about events going on in other countries
have a greater intellectual interest in world issues than an emotional connection to the people who are part of those issues
develop relationships more out of necessity than of interest but maintain a core set of close friends
will spend more time visiting and learning about foreign places than interacting with the people
Lo
we
r S
elf
-Aw
are
nes
s
Lower Exploration Higher Exploration
Competency Profiles ndash Behavioral TendenciesH
igh
er
Se
lf-A
wa
ren
es
s
These individuals typically
are more interested in local events than events beyond their borders
do not see the relevance of international or global affairs to their lives and so tend to ignore them if left to their own devices
might be exposed to world events or go to foreign countries but due to othersrsquo interests and prodding
might have broad interestsmdashthough usually not of a global nature--and engage in doing many different things because they have different sets of friends or friends with diverse interests
These individuals typically
are very likely to want to travel the world and see and meet people
they might prefer to hang out in local clubs or other places in order to meet andor be with the local people
make an effort to learn some of the foreign language or even learn one language very well so that they can interact with the locals
find it more interesting and meaningful to be with the foreign people than read about them in a book
pay attention to and are affected by the events that affect people more than institutions
These individuals typically
are not likely to initiate experiences or relationships with others expressly to learn about other places and peoples
tend to have the same friends theyrsquove had growing up because they were in close proximity over time
maintain friendships that reinforce their narrower band of interest about the world
could be quite happy going on a vacation by themselves and to a domestic location
are not very concerned by whatrsquos going on in the world and do not see themselves connected to others who are different from them particularly foreigners
These individuals typically
enjoy learning new things and consistently seek out new experiences
are easily bored with routine and are motivated by opportunities to change
are oriented toward learning things external to themselves rather than developing relationships with new people
know a lot about different topics but less about individual people and their lives
will often think about going to places outside their own country
Hig
he
r
Re
lati
on
sh
ip In
tere
st
Lo
we
r
Re
lati
on
sh
ip In
tere
st
Higher Global MindsetLower Global Mindset
provide experiences via
bull Multicultural teams
bull Leverage SMEs
bull Coach team members in global roles
bull Mentors from other cultures
bull Provide resources or Coach to help with transition
What can your organization do
Questions Comments Concerns
562 Edinburgh AvenueMontego Bay Jamaicawwwdcleadershiptrainingcom
O 8766317977F 8882939539
ldquoEmpowering the Global Workforce to Achieve Excellencerdquo
Your Experience With Globalization
Select two of these characteristics of global organizations bull Ambiguity
bull Interdependence
bull Diversity
bull Unpredictable fast change
The Global Organization
bull Describe the impact on leaders and managers
bull Provide an example of one characteristic that has had the most significant impact on you or the domain
that you manage
ldquoBreaking down walls
and knitting the world
togetherrdquondash Friedman
What is the Solution Mastering Complexity
The Global Organization
ALIGN Purpose and Values that define the vision that can provide enough guidance for people to manage well
IMPLEMENT Core processes used by the entire company position managers and leaders to know what to prioritize
and what is vital allowing for more decisions to be decentralized and adapting more on-the spot decision-making
STRATEGIZE Early awareness systems ndash some follow the notion
ldquoWe track hurricanes As long as they stay outside of this range we donrsquot pay much attention or put anything into
action But as soon as they hit inside this range we start to put our contingency plans into placerdquo
When facing complexity leaders need to identify which ldquohurricanesrdquo they need to track and which levels or ranges
should trigger contingency plans
DEVELOP Leaders with global mindsets who will take initiative demonstrate creativity and competence in managing
across networks to reflect and address the diverse needs of the organization in order to create continuous value
ldquoBreaking down walls
and knitting the world
togetherrdquondash Friedman
Reference Professors Martha Maznevski and Ulrich Steger
INCREASING OUR CQThe awareness knowledge and skills needed to work with others who are culturally different from oneself in
a way that acknowledges and respects the culture of the person or organization being served
- J H Hanley
Cultural Intelligence (CQ)
The Global Leader
What is culture
Everyone possesses it
It is hard to quantify
Itrsquos ldquothe way we do things around
hererdquo
Itrsquos the way people think feel and act
Cultural Intelligence (CQ)
The Global Leader
Provides us with our identity beliefs values and behavior Is learned as a part of the natural process of growing up in a family and community and from participating in societal institutions Is the conscious and unconscious content that a group learns shares and transmits from generation to generation that organizes life and helps interpret existence
Cultural Intelligence (CQ)
The Global Leader
It is a filter through which people process their experiences and events of their lives It influences peoplersquos values actions and expectations of themselves It impacts peoplersquos perceptions and expectations of others
Cultural Intelligence (CQ)
The Global Leader
Culture is typically described as the totality of learned behaviors of a people that emerges from their interpersonal interactions Culture includes the ideals values and assumptions about life that are widely shared and that guide specific behaviors
Objective culture Visible artifacts food clothing
Subjective culture Invisible values attitudes norms
THE GLOBAL MINDSET
The Global LeaderThe Global Mindset
Requiresmindful attention to the details of the environment Understanding the driving factors behind idiocentrism where education world travel and social mobility impacts the affluence gained in a leadership role
The Global Mindset
The Global Leader
Communication styles Attitudes toward
conflict Approaches to
completing tasks Decision-making
styles Attitude towards
disclosure Approaches to
knowledge
Requires the ability to-
bull work effectively across cultural
dimensions with organizations
bull navigate through a chaotic quantum
environment that is unpredictable due to
the ebbs and flows of disruptions and
interjections that require a sense of order
bull cultivate a high degree of mindfulness
when interacting and leading people
bull embrace the concept of ldquothrivivalrdquo the art of thriving on opportunities to embracing change
The Global Mindset
The Global Leader
Beliefs
Values
Perceptions
Expectations
Assumptions
Communication styles Attitudes toward
conflict Approaches to
completing tasks Decision-making
styles Attitude towards
disclosure Approaches to
knowledge
BENEFITS of Culturally Intelligent Leader
Enhances sensitivity Reduces use of stereotypes Enhances relationships Improves decision-making and work
performance Heightens awareness of individual
strengths and weaknesses Personal self-development Improved work output Job performance Organizational goal attainment
The Global Mindset
The Global LeaderCommunication styles
Attitudes toward conflict
Approaches to completing tasks
Decision-making styles
Attitude towards disclosure
Approaches to knowledge
Perceptions
Expectations
Assumptions
To create greater alignment in what
area must we do the greatest work
THE CULTURALLY INTELLIGENT
GLOBAL LEADER
ldquoEveryone thinks of changing the worldbut no one thinks of changing himselfrdquo
- Leo Tolstoy
IES CompetencyEducational Background
Percent of
Norm Sample
Some college (incl 2-yr degree) 355
4-yr degree 335
Some graduate courses 122
Masters level degree 118
DoctoralTerminal degree 21
OtherNone of the above 49
Totals 100
IES CompetencyWork Experience
Percent of
Norm Sample
Top Level Executive 27
Middle Manager 114
Entry-level ManagerSupervisor 154
Employee 391
Other (Including Students) 314
Totals 100
Top Level Executive
Percent of
Norm Sample
IES CompetencyWork Experience
The IES examines three main dimensions of intercultural adaptability and each dimension consists of two sub-dimensions
An Overall IES score is generated by combining the scores of the six sub-dimensions
Continuous
Learning
Interpersonal
EngagementHardiness
Exploration Global Mindset Positive Regard
Self- AwarenessRelationship
InterestResilience
IES Competency
The degree you engage the world by continually seeking to understand the world around you It influences your intercultural success by acting as an motivator to learn about why people in other cultures behave and think the way they do People who strive to learn new things are more successful at living and working with people from other cultures than those who are comfortable with what they already know
Two specific sub-dimensions comprise this factor Self-Awareness and Exploration
CONTINUOUS LEARNING
IES Competency
Self-AwarenessThe degree to which you are aware of your personal values strengths weaknesses interpersonal style and behavioral tendencies as well as their impact on others
The degree to which you reflect on this knowledge in order to engage in personal development and learning activities
ExplorationOpenness to understanding ideas values norms situations and behaviors that are different from your own
Fundamental inquisitiveness curiosity and an inner desire to learn new things
Willingness to seek out new experiences that can cause learning or a change in your perspective
Ability to learn from mistakes and to make adjustments to your personal strategies to ensure success in what you do
IES Competency
INTERPERSONAL ENGAGEMENT
This factor assesses your interest in other cultures and the importance of developing relationships with people from other cultures in general
The development of positive interpersonal relations is essential for effective performance in an intercultural environment
This factor is comprised of two dimensions
Global Mindset and Relationship Interest
IES Competency
Global Mindset The degree to which you are interested in ndash and seek to actively learn about ndash other cultures and the people that live in them
The degree to which you seek out such learning by your own choice in order to expand your global knowledge about people and their cultures
Relationship Interest
The extent to which you initiate and maintain
relationships with people from other cultures
You find that engaging others is an energy-producing
vs an energy-depleting activity
Your willingness to use a foreign language in developing
new relationships
IES Competency
HARDINESS
Managing your thoughts and emotions in intercultural situations along with your ability to be open-minded and nonjudgmental about ideas and behaviors that are new to you
The tendency to not get upset stressed frustrated or angry when you encounter situations people behavior and ideas that are different from what you are used to
Managing your emotions constructively and learning from failures and setbacks
This factor is comprised of two dimensions
Open-Mindedness and Resilience
IES Competency
Open-Mindedness or Positive Regard
Assuming the best about people and being more
accepting of different behaviors
Not resorting to negative stereotypes about other cultures
or people
Resilience
Your level of emotional strength and ability to cope with
challenging emotional experiences
Your capacity to recover quickly from psychologically
and emotionally challenging situations
Lower Positive Regard Higher Positive Regard
Hig
her
Re
silie
nce
Lo
wer
Re
silie
nce
These individuals typically
rsaquo tend to have a narrow range of things they do and people they see yet they are able to manage novel situations with little emotional strain
rsaquo have routines andor an innate ability to manage stress and therefore can often take on challenging situations
rsaquo are more likely to evaluate new situations without having that much information to really know the true picture
rsaquo are not that interested in understanding different view points on issues but can manage difficult situations when they arise
These individuals typically
rsaquo show a great ability to withhold judgment about situations until they understand them better
rsaquo do not see or anticipate new situations as challenges they ldquohave tordquo deal with but usually see them as learning opportunities
rsaquo are quite resilient to the normal stress others feel when dealing with novel situations
rsaquo would not feel compelled to draw a premature conclusion about something in order to reduce the uncertainty and the resulting stress from it
rsaquo are individuals that others come to for an objective view on something or to be listened to
These individuals typically
rsaquo are more likely to feel stress in new situations and therefore avoid them whenever possible
rsaquo judge others based on a more ethnocentric viewpoint and feel fairly confident in that judgment
rsaquo avoid alternative perspectives because they can increase uncertainty about issues or people thereby increasing stress
rsaquo are much more comfortable with the status quo because they have learned to manage those situations adequately
These individuals typically
rsaquo view others positively in new situations but their uncertainty about how to act in the new situations creates stress in them
rsaquo need to retreat to familiar surroundings from time to time in order to unwind and rejuvenate
rsaquo will be seen as people others can talk to without fear of judgment However listening in these contexts can be draining for them
rsaquo are able to view issues and actions from various points of view and take a general positive view of events
Competency Profiles ndash Behavioral Tendencies
These individuals typically
prefer routine activities and tend to have the same set of friends over time
spend time thinking about how others perceive them via self reflection rather than explicitly getting input from others
seek to understand themselves well and often have an intuitive grasp of their strengths and weaknesses
can be very observant in interactions and naturally tune into how others react toward them
These individuals typically
like to seek new experiences and learn things both about themselves and others
reflect on their experiences and always try to understand themselves better
would choose to go to a foreign country theyrsquore unfamiliar with than to a relaxing vacation spot
have a clear picture of their values and beliefs
enjoy putting themselves in challenging situations in order to test their capabilities
These individuals typically
prefer to rely on routine and known situations
prefer the assurance of certainty to the excitement of discovery
are more likely to accept things as they are than reflect on and learn from new experiences
have difficulty clearly defining their strengths and weaknesses beyond the superficial
are unlikely to seek feedback from others
are fairly unaware of how others perceive them
These individuals typically
are very interested in the world around them and often read about events going on in other countries
have a greater intellectual interest in world issues than an emotional connection to the people who are part of those issues
develop relationships more out of necessity than of interest but maintain a core set of close friends
will spend more time visiting and learning about foreign places than interacting with the people
Lo
we
r S
elf
-Aw
are
nes
s
Lower Exploration Higher Exploration
Competency Profiles ndash Behavioral TendenciesH
igh
er
Se
lf-A
wa
ren
es
s
These individuals typically
are more interested in local events than events beyond their borders
do not see the relevance of international or global affairs to their lives and so tend to ignore them if left to their own devices
might be exposed to world events or go to foreign countries but due to othersrsquo interests and prodding
might have broad interestsmdashthough usually not of a global nature--and engage in doing many different things because they have different sets of friends or friends with diverse interests
These individuals typically
are very likely to want to travel the world and see and meet people
they might prefer to hang out in local clubs or other places in order to meet andor be with the local people
make an effort to learn some of the foreign language or even learn one language very well so that they can interact with the locals
find it more interesting and meaningful to be with the foreign people than read about them in a book
pay attention to and are affected by the events that affect people more than institutions
These individuals typically
are not likely to initiate experiences or relationships with others expressly to learn about other places and peoples
tend to have the same friends theyrsquove had growing up because they were in close proximity over time
maintain friendships that reinforce their narrower band of interest about the world
could be quite happy going on a vacation by themselves and to a domestic location
are not very concerned by whatrsquos going on in the world and do not see themselves connected to others who are different from them particularly foreigners
These individuals typically
enjoy learning new things and consistently seek out new experiences
are easily bored with routine and are motivated by opportunities to change
are oriented toward learning things external to themselves rather than developing relationships with new people
know a lot about different topics but less about individual people and their lives
will often think about going to places outside their own country
Hig
he
r
Re
lati
on
sh
ip In
tere
st
Lo
we
r
Re
lati
on
sh
ip In
tere
st
Higher Global MindsetLower Global Mindset
provide experiences via
bull Multicultural teams
bull Leverage SMEs
bull Coach team members in global roles
bull Mentors from other cultures
bull Provide resources or Coach to help with transition
What can your organization do
Questions Comments Concerns
562 Edinburgh AvenueMontego Bay Jamaicawwwdcleadershiptrainingcom
O 8766317977F 8882939539
ldquoEmpowering the Global Workforce to Achieve Excellencerdquo
What is the Solution Mastering Complexity
The Global Organization
ALIGN Purpose and Values that define the vision that can provide enough guidance for people to manage well
IMPLEMENT Core processes used by the entire company position managers and leaders to know what to prioritize
and what is vital allowing for more decisions to be decentralized and adapting more on-the spot decision-making
STRATEGIZE Early awareness systems ndash some follow the notion
ldquoWe track hurricanes As long as they stay outside of this range we donrsquot pay much attention or put anything into
action But as soon as they hit inside this range we start to put our contingency plans into placerdquo
When facing complexity leaders need to identify which ldquohurricanesrdquo they need to track and which levels or ranges
should trigger contingency plans
DEVELOP Leaders with global mindsets who will take initiative demonstrate creativity and competence in managing
across networks to reflect and address the diverse needs of the organization in order to create continuous value
ldquoBreaking down walls
and knitting the world
togetherrdquondash Friedman
Reference Professors Martha Maznevski and Ulrich Steger
INCREASING OUR CQThe awareness knowledge and skills needed to work with others who are culturally different from oneself in
a way that acknowledges and respects the culture of the person or organization being served
- J H Hanley
Cultural Intelligence (CQ)
The Global Leader
What is culture
Everyone possesses it
It is hard to quantify
Itrsquos ldquothe way we do things around
hererdquo
Itrsquos the way people think feel and act
Cultural Intelligence (CQ)
The Global Leader
Provides us with our identity beliefs values and behavior Is learned as a part of the natural process of growing up in a family and community and from participating in societal institutions Is the conscious and unconscious content that a group learns shares and transmits from generation to generation that organizes life and helps interpret existence
Cultural Intelligence (CQ)
The Global Leader
It is a filter through which people process their experiences and events of their lives It influences peoplersquos values actions and expectations of themselves It impacts peoplersquos perceptions and expectations of others
Cultural Intelligence (CQ)
The Global Leader
Culture is typically described as the totality of learned behaviors of a people that emerges from their interpersonal interactions Culture includes the ideals values and assumptions about life that are widely shared and that guide specific behaviors
Objective culture Visible artifacts food clothing
Subjective culture Invisible values attitudes norms
THE GLOBAL MINDSET
The Global LeaderThe Global Mindset
Requiresmindful attention to the details of the environment Understanding the driving factors behind idiocentrism where education world travel and social mobility impacts the affluence gained in a leadership role
The Global Mindset
The Global Leader
Communication styles Attitudes toward
conflict Approaches to
completing tasks Decision-making
styles Attitude towards
disclosure Approaches to
knowledge
Requires the ability to-
bull work effectively across cultural
dimensions with organizations
bull navigate through a chaotic quantum
environment that is unpredictable due to
the ebbs and flows of disruptions and
interjections that require a sense of order
bull cultivate a high degree of mindfulness
when interacting and leading people
bull embrace the concept of ldquothrivivalrdquo the art of thriving on opportunities to embracing change
The Global Mindset
The Global Leader
Beliefs
Values
Perceptions
Expectations
Assumptions
Communication styles Attitudes toward
conflict Approaches to
completing tasks Decision-making
styles Attitude towards
disclosure Approaches to
knowledge
BENEFITS of Culturally Intelligent Leader
Enhances sensitivity Reduces use of stereotypes Enhances relationships Improves decision-making and work
performance Heightens awareness of individual
strengths and weaknesses Personal self-development Improved work output Job performance Organizational goal attainment
The Global Mindset
The Global LeaderCommunication styles
Attitudes toward conflict
Approaches to completing tasks
Decision-making styles
Attitude towards disclosure
Approaches to knowledge
Perceptions
Expectations
Assumptions
To create greater alignment in what
area must we do the greatest work
THE CULTURALLY INTELLIGENT
GLOBAL LEADER
ldquoEveryone thinks of changing the worldbut no one thinks of changing himselfrdquo
- Leo Tolstoy
IES CompetencyEducational Background
Percent of
Norm Sample
Some college (incl 2-yr degree) 355
4-yr degree 335
Some graduate courses 122
Masters level degree 118
DoctoralTerminal degree 21
OtherNone of the above 49
Totals 100
IES CompetencyWork Experience
Percent of
Norm Sample
Top Level Executive 27
Middle Manager 114
Entry-level ManagerSupervisor 154
Employee 391
Other (Including Students) 314
Totals 100
Top Level Executive
Percent of
Norm Sample
IES CompetencyWork Experience
The IES examines three main dimensions of intercultural adaptability and each dimension consists of two sub-dimensions
An Overall IES score is generated by combining the scores of the six sub-dimensions
Continuous
Learning
Interpersonal
EngagementHardiness
Exploration Global Mindset Positive Regard
Self- AwarenessRelationship
InterestResilience
IES Competency
The degree you engage the world by continually seeking to understand the world around you It influences your intercultural success by acting as an motivator to learn about why people in other cultures behave and think the way they do People who strive to learn new things are more successful at living and working with people from other cultures than those who are comfortable with what they already know
Two specific sub-dimensions comprise this factor Self-Awareness and Exploration
CONTINUOUS LEARNING
IES Competency
Self-AwarenessThe degree to which you are aware of your personal values strengths weaknesses interpersonal style and behavioral tendencies as well as their impact on others
The degree to which you reflect on this knowledge in order to engage in personal development and learning activities
ExplorationOpenness to understanding ideas values norms situations and behaviors that are different from your own
Fundamental inquisitiveness curiosity and an inner desire to learn new things
Willingness to seek out new experiences that can cause learning or a change in your perspective
Ability to learn from mistakes and to make adjustments to your personal strategies to ensure success in what you do
IES Competency
INTERPERSONAL ENGAGEMENT
This factor assesses your interest in other cultures and the importance of developing relationships with people from other cultures in general
The development of positive interpersonal relations is essential for effective performance in an intercultural environment
This factor is comprised of two dimensions
Global Mindset and Relationship Interest
IES Competency
Global Mindset The degree to which you are interested in ndash and seek to actively learn about ndash other cultures and the people that live in them
The degree to which you seek out such learning by your own choice in order to expand your global knowledge about people and their cultures
Relationship Interest
The extent to which you initiate and maintain
relationships with people from other cultures
You find that engaging others is an energy-producing
vs an energy-depleting activity
Your willingness to use a foreign language in developing
new relationships
IES Competency
HARDINESS
Managing your thoughts and emotions in intercultural situations along with your ability to be open-minded and nonjudgmental about ideas and behaviors that are new to you
The tendency to not get upset stressed frustrated or angry when you encounter situations people behavior and ideas that are different from what you are used to
Managing your emotions constructively and learning from failures and setbacks
This factor is comprised of two dimensions
Open-Mindedness and Resilience
IES Competency
Open-Mindedness or Positive Regard
Assuming the best about people and being more
accepting of different behaviors
Not resorting to negative stereotypes about other cultures
or people
Resilience
Your level of emotional strength and ability to cope with
challenging emotional experiences
Your capacity to recover quickly from psychologically
and emotionally challenging situations
Lower Positive Regard Higher Positive Regard
Hig
her
Re
silie
nce
Lo
wer
Re
silie
nce
These individuals typically
rsaquo tend to have a narrow range of things they do and people they see yet they are able to manage novel situations with little emotional strain
rsaquo have routines andor an innate ability to manage stress and therefore can often take on challenging situations
rsaquo are more likely to evaluate new situations without having that much information to really know the true picture
rsaquo are not that interested in understanding different view points on issues but can manage difficult situations when they arise
These individuals typically
rsaquo show a great ability to withhold judgment about situations until they understand them better
rsaquo do not see or anticipate new situations as challenges they ldquohave tordquo deal with but usually see them as learning opportunities
rsaquo are quite resilient to the normal stress others feel when dealing with novel situations
rsaquo would not feel compelled to draw a premature conclusion about something in order to reduce the uncertainty and the resulting stress from it
rsaquo are individuals that others come to for an objective view on something or to be listened to
These individuals typically
rsaquo are more likely to feel stress in new situations and therefore avoid them whenever possible
rsaquo judge others based on a more ethnocentric viewpoint and feel fairly confident in that judgment
rsaquo avoid alternative perspectives because they can increase uncertainty about issues or people thereby increasing stress
rsaquo are much more comfortable with the status quo because they have learned to manage those situations adequately
These individuals typically
rsaquo view others positively in new situations but their uncertainty about how to act in the new situations creates stress in them
rsaquo need to retreat to familiar surroundings from time to time in order to unwind and rejuvenate
rsaquo will be seen as people others can talk to without fear of judgment However listening in these contexts can be draining for them
rsaquo are able to view issues and actions from various points of view and take a general positive view of events
Competency Profiles ndash Behavioral Tendencies
These individuals typically
prefer routine activities and tend to have the same set of friends over time
spend time thinking about how others perceive them via self reflection rather than explicitly getting input from others
seek to understand themselves well and often have an intuitive grasp of their strengths and weaknesses
can be very observant in interactions and naturally tune into how others react toward them
These individuals typically
like to seek new experiences and learn things both about themselves and others
reflect on their experiences and always try to understand themselves better
would choose to go to a foreign country theyrsquore unfamiliar with than to a relaxing vacation spot
have a clear picture of their values and beliefs
enjoy putting themselves in challenging situations in order to test their capabilities
These individuals typically
prefer to rely on routine and known situations
prefer the assurance of certainty to the excitement of discovery
are more likely to accept things as they are than reflect on and learn from new experiences
have difficulty clearly defining their strengths and weaknesses beyond the superficial
are unlikely to seek feedback from others
are fairly unaware of how others perceive them
These individuals typically
are very interested in the world around them and often read about events going on in other countries
have a greater intellectual interest in world issues than an emotional connection to the people who are part of those issues
develop relationships more out of necessity than of interest but maintain a core set of close friends
will spend more time visiting and learning about foreign places than interacting with the people
Lo
we
r S
elf
-Aw
are
nes
s
Lower Exploration Higher Exploration
Competency Profiles ndash Behavioral TendenciesH
igh
er
Se
lf-A
wa
ren
es
s
These individuals typically
are more interested in local events than events beyond their borders
do not see the relevance of international or global affairs to their lives and so tend to ignore them if left to their own devices
might be exposed to world events or go to foreign countries but due to othersrsquo interests and prodding
might have broad interestsmdashthough usually not of a global nature--and engage in doing many different things because they have different sets of friends or friends with diverse interests
These individuals typically
are very likely to want to travel the world and see and meet people
they might prefer to hang out in local clubs or other places in order to meet andor be with the local people
make an effort to learn some of the foreign language or even learn one language very well so that they can interact with the locals
find it more interesting and meaningful to be with the foreign people than read about them in a book
pay attention to and are affected by the events that affect people more than institutions
These individuals typically
are not likely to initiate experiences or relationships with others expressly to learn about other places and peoples
tend to have the same friends theyrsquove had growing up because they were in close proximity over time
maintain friendships that reinforce their narrower band of interest about the world
could be quite happy going on a vacation by themselves and to a domestic location
are not very concerned by whatrsquos going on in the world and do not see themselves connected to others who are different from them particularly foreigners
These individuals typically
enjoy learning new things and consistently seek out new experiences
are easily bored with routine and are motivated by opportunities to change
are oriented toward learning things external to themselves rather than developing relationships with new people
know a lot about different topics but less about individual people and their lives
will often think about going to places outside their own country
Hig
he
r
Re
lati
on
sh
ip In
tere
st
Lo
we
r
Re
lati
on
sh
ip In
tere
st
Higher Global MindsetLower Global Mindset
provide experiences via
bull Multicultural teams
bull Leverage SMEs
bull Coach team members in global roles
bull Mentors from other cultures
bull Provide resources or Coach to help with transition
What can your organization do
Questions Comments Concerns
562 Edinburgh AvenueMontego Bay Jamaicawwwdcleadershiptrainingcom
O 8766317977F 8882939539
ldquoEmpowering the Global Workforce to Achieve Excellencerdquo
INCREASING OUR CQThe awareness knowledge and skills needed to work with others who are culturally different from oneself in
a way that acknowledges and respects the culture of the person or organization being served
- J H Hanley
Cultural Intelligence (CQ)
The Global Leader
What is culture
Everyone possesses it
It is hard to quantify
Itrsquos ldquothe way we do things around
hererdquo
Itrsquos the way people think feel and act
Cultural Intelligence (CQ)
The Global Leader
Provides us with our identity beliefs values and behavior Is learned as a part of the natural process of growing up in a family and community and from participating in societal institutions Is the conscious and unconscious content that a group learns shares and transmits from generation to generation that organizes life and helps interpret existence
Cultural Intelligence (CQ)
The Global Leader
It is a filter through which people process their experiences and events of their lives It influences peoplersquos values actions and expectations of themselves It impacts peoplersquos perceptions and expectations of others
Cultural Intelligence (CQ)
The Global Leader
Culture is typically described as the totality of learned behaviors of a people that emerges from their interpersonal interactions Culture includes the ideals values and assumptions about life that are widely shared and that guide specific behaviors
Objective culture Visible artifacts food clothing
Subjective culture Invisible values attitudes norms
THE GLOBAL MINDSET
The Global LeaderThe Global Mindset
Requiresmindful attention to the details of the environment Understanding the driving factors behind idiocentrism where education world travel and social mobility impacts the affluence gained in a leadership role
The Global Mindset
The Global Leader
Communication styles Attitudes toward
conflict Approaches to
completing tasks Decision-making
styles Attitude towards
disclosure Approaches to
knowledge
Requires the ability to-
bull work effectively across cultural
dimensions with organizations
bull navigate through a chaotic quantum
environment that is unpredictable due to
the ebbs and flows of disruptions and
interjections that require a sense of order
bull cultivate a high degree of mindfulness
when interacting and leading people
bull embrace the concept of ldquothrivivalrdquo the art of thriving on opportunities to embracing change
The Global Mindset
The Global Leader
Beliefs
Values
Perceptions
Expectations
Assumptions
Communication styles Attitudes toward
conflict Approaches to
completing tasks Decision-making
styles Attitude towards
disclosure Approaches to
knowledge
BENEFITS of Culturally Intelligent Leader
Enhances sensitivity Reduces use of stereotypes Enhances relationships Improves decision-making and work
performance Heightens awareness of individual
strengths and weaknesses Personal self-development Improved work output Job performance Organizational goal attainment
The Global Mindset
The Global LeaderCommunication styles
Attitudes toward conflict
Approaches to completing tasks
Decision-making styles
Attitude towards disclosure
Approaches to knowledge
Perceptions
Expectations
Assumptions
To create greater alignment in what
area must we do the greatest work
THE CULTURALLY INTELLIGENT
GLOBAL LEADER
ldquoEveryone thinks of changing the worldbut no one thinks of changing himselfrdquo
- Leo Tolstoy
IES CompetencyEducational Background
Percent of
Norm Sample
Some college (incl 2-yr degree) 355
4-yr degree 335
Some graduate courses 122
Masters level degree 118
DoctoralTerminal degree 21
OtherNone of the above 49
Totals 100
IES CompetencyWork Experience
Percent of
Norm Sample
Top Level Executive 27
Middle Manager 114
Entry-level ManagerSupervisor 154
Employee 391
Other (Including Students) 314
Totals 100
Top Level Executive
Percent of
Norm Sample
IES CompetencyWork Experience
The IES examines three main dimensions of intercultural adaptability and each dimension consists of two sub-dimensions
An Overall IES score is generated by combining the scores of the six sub-dimensions
Continuous
Learning
Interpersonal
EngagementHardiness
Exploration Global Mindset Positive Regard
Self- AwarenessRelationship
InterestResilience
IES Competency
The degree you engage the world by continually seeking to understand the world around you It influences your intercultural success by acting as an motivator to learn about why people in other cultures behave and think the way they do People who strive to learn new things are more successful at living and working with people from other cultures than those who are comfortable with what they already know
Two specific sub-dimensions comprise this factor Self-Awareness and Exploration
CONTINUOUS LEARNING
IES Competency
Self-AwarenessThe degree to which you are aware of your personal values strengths weaknesses interpersonal style and behavioral tendencies as well as their impact on others
The degree to which you reflect on this knowledge in order to engage in personal development and learning activities
ExplorationOpenness to understanding ideas values norms situations and behaviors that are different from your own
Fundamental inquisitiveness curiosity and an inner desire to learn new things
Willingness to seek out new experiences that can cause learning or a change in your perspective
Ability to learn from mistakes and to make adjustments to your personal strategies to ensure success in what you do
IES Competency
INTERPERSONAL ENGAGEMENT
This factor assesses your interest in other cultures and the importance of developing relationships with people from other cultures in general
The development of positive interpersonal relations is essential for effective performance in an intercultural environment
This factor is comprised of two dimensions
Global Mindset and Relationship Interest
IES Competency
Global Mindset The degree to which you are interested in ndash and seek to actively learn about ndash other cultures and the people that live in them
The degree to which you seek out such learning by your own choice in order to expand your global knowledge about people and their cultures
Relationship Interest
The extent to which you initiate and maintain
relationships with people from other cultures
You find that engaging others is an energy-producing
vs an energy-depleting activity
Your willingness to use a foreign language in developing
new relationships
IES Competency
HARDINESS
Managing your thoughts and emotions in intercultural situations along with your ability to be open-minded and nonjudgmental about ideas and behaviors that are new to you
The tendency to not get upset stressed frustrated or angry when you encounter situations people behavior and ideas that are different from what you are used to
Managing your emotions constructively and learning from failures and setbacks
This factor is comprised of two dimensions
Open-Mindedness and Resilience
IES Competency
Open-Mindedness or Positive Regard
Assuming the best about people and being more
accepting of different behaviors
Not resorting to negative stereotypes about other cultures
or people
Resilience
Your level of emotional strength and ability to cope with
challenging emotional experiences
Your capacity to recover quickly from psychologically
and emotionally challenging situations
Lower Positive Regard Higher Positive Regard
Hig
her
Re
silie
nce
Lo
wer
Re
silie
nce
These individuals typically
rsaquo tend to have a narrow range of things they do and people they see yet they are able to manage novel situations with little emotional strain
rsaquo have routines andor an innate ability to manage stress and therefore can often take on challenging situations
rsaquo are more likely to evaluate new situations without having that much information to really know the true picture
rsaquo are not that interested in understanding different view points on issues but can manage difficult situations when they arise
These individuals typically
rsaquo show a great ability to withhold judgment about situations until they understand them better
rsaquo do not see or anticipate new situations as challenges they ldquohave tordquo deal with but usually see them as learning opportunities
rsaquo are quite resilient to the normal stress others feel when dealing with novel situations
rsaquo would not feel compelled to draw a premature conclusion about something in order to reduce the uncertainty and the resulting stress from it
rsaquo are individuals that others come to for an objective view on something or to be listened to
These individuals typically
rsaquo are more likely to feel stress in new situations and therefore avoid them whenever possible
rsaquo judge others based on a more ethnocentric viewpoint and feel fairly confident in that judgment
rsaquo avoid alternative perspectives because they can increase uncertainty about issues or people thereby increasing stress
rsaquo are much more comfortable with the status quo because they have learned to manage those situations adequately
These individuals typically
rsaquo view others positively in new situations but their uncertainty about how to act in the new situations creates stress in them
rsaquo need to retreat to familiar surroundings from time to time in order to unwind and rejuvenate
rsaquo will be seen as people others can talk to without fear of judgment However listening in these contexts can be draining for them
rsaquo are able to view issues and actions from various points of view and take a general positive view of events
Competency Profiles ndash Behavioral Tendencies
These individuals typically
prefer routine activities and tend to have the same set of friends over time
spend time thinking about how others perceive them via self reflection rather than explicitly getting input from others
seek to understand themselves well and often have an intuitive grasp of their strengths and weaknesses
can be very observant in interactions and naturally tune into how others react toward them
These individuals typically
like to seek new experiences and learn things both about themselves and others
reflect on their experiences and always try to understand themselves better
would choose to go to a foreign country theyrsquore unfamiliar with than to a relaxing vacation spot
have a clear picture of their values and beliefs
enjoy putting themselves in challenging situations in order to test their capabilities
These individuals typically
prefer to rely on routine and known situations
prefer the assurance of certainty to the excitement of discovery
are more likely to accept things as they are than reflect on and learn from new experiences
have difficulty clearly defining their strengths and weaknesses beyond the superficial
are unlikely to seek feedback from others
are fairly unaware of how others perceive them
These individuals typically
are very interested in the world around them and often read about events going on in other countries
have a greater intellectual interest in world issues than an emotional connection to the people who are part of those issues
develop relationships more out of necessity than of interest but maintain a core set of close friends
will spend more time visiting and learning about foreign places than interacting with the people
Lo
we
r S
elf
-Aw
are
nes
s
Lower Exploration Higher Exploration
Competency Profiles ndash Behavioral TendenciesH
igh
er
Se
lf-A
wa
ren
es
s
These individuals typically
are more interested in local events than events beyond their borders
do not see the relevance of international or global affairs to their lives and so tend to ignore them if left to their own devices
might be exposed to world events or go to foreign countries but due to othersrsquo interests and prodding
might have broad interestsmdashthough usually not of a global nature--and engage in doing many different things because they have different sets of friends or friends with diverse interests
These individuals typically
are very likely to want to travel the world and see and meet people
they might prefer to hang out in local clubs or other places in order to meet andor be with the local people
make an effort to learn some of the foreign language or even learn one language very well so that they can interact with the locals
find it more interesting and meaningful to be with the foreign people than read about them in a book
pay attention to and are affected by the events that affect people more than institutions
These individuals typically
are not likely to initiate experiences or relationships with others expressly to learn about other places and peoples
tend to have the same friends theyrsquove had growing up because they were in close proximity over time
maintain friendships that reinforce their narrower band of interest about the world
could be quite happy going on a vacation by themselves and to a domestic location
are not very concerned by whatrsquos going on in the world and do not see themselves connected to others who are different from them particularly foreigners
These individuals typically
enjoy learning new things and consistently seek out new experiences
are easily bored with routine and are motivated by opportunities to change
are oriented toward learning things external to themselves rather than developing relationships with new people
know a lot about different topics but less about individual people and their lives
will often think about going to places outside their own country
Hig
he
r
Re
lati
on
sh
ip In
tere
st
Lo
we
r
Re
lati
on
sh
ip In
tere
st
Higher Global MindsetLower Global Mindset
provide experiences via
bull Multicultural teams
bull Leverage SMEs
bull Coach team members in global roles
bull Mentors from other cultures
bull Provide resources or Coach to help with transition
What can your organization do
Questions Comments Concerns
562 Edinburgh AvenueMontego Bay Jamaicawwwdcleadershiptrainingcom
O 8766317977F 8882939539
ldquoEmpowering the Global Workforce to Achieve Excellencerdquo
Cultural Intelligence (CQ)
The Global Leader
What is culture
Everyone possesses it
It is hard to quantify
Itrsquos ldquothe way we do things around
hererdquo
Itrsquos the way people think feel and act
Cultural Intelligence (CQ)
The Global Leader
Provides us with our identity beliefs values and behavior Is learned as a part of the natural process of growing up in a family and community and from participating in societal institutions Is the conscious and unconscious content that a group learns shares and transmits from generation to generation that organizes life and helps interpret existence
Cultural Intelligence (CQ)
The Global Leader
It is a filter through which people process their experiences and events of their lives It influences peoplersquos values actions and expectations of themselves It impacts peoplersquos perceptions and expectations of others
Cultural Intelligence (CQ)
The Global Leader
Culture is typically described as the totality of learned behaviors of a people that emerges from their interpersonal interactions Culture includes the ideals values and assumptions about life that are widely shared and that guide specific behaviors
Objective culture Visible artifacts food clothing
Subjective culture Invisible values attitudes norms
THE GLOBAL MINDSET
The Global LeaderThe Global Mindset
Requiresmindful attention to the details of the environment Understanding the driving factors behind idiocentrism where education world travel and social mobility impacts the affluence gained in a leadership role
The Global Mindset
The Global Leader
Communication styles Attitudes toward
conflict Approaches to
completing tasks Decision-making
styles Attitude towards
disclosure Approaches to
knowledge
Requires the ability to-
bull work effectively across cultural
dimensions with organizations
bull navigate through a chaotic quantum
environment that is unpredictable due to
the ebbs and flows of disruptions and
interjections that require a sense of order
bull cultivate a high degree of mindfulness
when interacting and leading people
bull embrace the concept of ldquothrivivalrdquo the art of thriving on opportunities to embracing change
The Global Mindset
The Global Leader
Beliefs
Values
Perceptions
Expectations
Assumptions
Communication styles Attitudes toward
conflict Approaches to
completing tasks Decision-making
styles Attitude towards
disclosure Approaches to
knowledge
BENEFITS of Culturally Intelligent Leader
Enhances sensitivity Reduces use of stereotypes Enhances relationships Improves decision-making and work
performance Heightens awareness of individual
strengths and weaknesses Personal self-development Improved work output Job performance Organizational goal attainment
The Global Mindset
The Global LeaderCommunication styles
Attitudes toward conflict
Approaches to completing tasks
Decision-making styles
Attitude towards disclosure
Approaches to knowledge
Perceptions
Expectations
Assumptions
To create greater alignment in what
area must we do the greatest work
THE CULTURALLY INTELLIGENT
GLOBAL LEADER
ldquoEveryone thinks of changing the worldbut no one thinks of changing himselfrdquo
- Leo Tolstoy
IES CompetencyEducational Background
Percent of
Norm Sample
Some college (incl 2-yr degree) 355
4-yr degree 335
Some graduate courses 122
Masters level degree 118
DoctoralTerminal degree 21
OtherNone of the above 49
Totals 100
IES CompetencyWork Experience
Percent of
Norm Sample
Top Level Executive 27
Middle Manager 114
Entry-level ManagerSupervisor 154
Employee 391
Other (Including Students) 314
Totals 100
Top Level Executive
Percent of
Norm Sample
IES CompetencyWork Experience
The IES examines three main dimensions of intercultural adaptability and each dimension consists of two sub-dimensions
An Overall IES score is generated by combining the scores of the six sub-dimensions
Continuous
Learning
Interpersonal
EngagementHardiness
Exploration Global Mindset Positive Regard
Self- AwarenessRelationship
InterestResilience
IES Competency
The degree you engage the world by continually seeking to understand the world around you It influences your intercultural success by acting as an motivator to learn about why people in other cultures behave and think the way they do People who strive to learn new things are more successful at living and working with people from other cultures than those who are comfortable with what they already know
Two specific sub-dimensions comprise this factor Self-Awareness and Exploration
CONTINUOUS LEARNING
IES Competency
Self-AwarenessThe degree to which you are aware of your personal values strengths weaknesses interpersonal style and behavioral tendencies as well as their impact on others
The degree to which you reflect on this knowledge in order to engage in personal development and learning activities
ExplorationOpenness to understanding ideas values norms situations and behaviors that are different from your own
Fundamental inquisitiveness curiosity and an inner desire to learn new things
Willingness to seek out new experiences that can cause learning or a change in your perspective
Ability to learn from mistakes and to make adjustments to your personal strategies to ensure success in what you do
IES Competency
INTERPERSONAL ENGAGEMENT
This factor assesses your interest in other cultures and the importance of developing relationships with people from other cultures in general
The development of positive interpersonal relations is essential for effective performance in an intercultural environment
This factor is comprised of two dimensions
Global Mindset and Relationship Interest
IES Competency
Global Mindset The degree to which you are interested in ndash and seek to actively learn about ndash other cultures and the people that live in them
The degree to which you seek out such learning by your own choice in order to expand your global knowledge about people and their cultures
Relationship Interest
The extent to which you initiate and maintain
relationships with people from other cultures
You find that engaging others is an energy-producing
vs an energy-depleting activity
Your willingness to use a foreign language in developing
new relationships
IES Competency
HARDINESS
Managing your thoughts and emotions in intercultural situations along with your ability to be open-minded and nonjudgmental about ideas and behaviors that are new to you
The tendency to not get upset stressed frustrated or angry when you encounter situations people behavior and ideas that are different from what you are used to
Managing your emotions constructively and learning from failures and setbacks
This factor is comprised of two dimensions
Open-Mindedness and Resilience
IES Competency
Open-Mindedness or Positive Regard
Assuming the best about people and being more
accepting of different behaviors
Not resorting to negative stereotypes about other cultures
or people
Resilience
Your level of emotional strength and ability to cope with
challenging emotional experiences
Your capacity to recover quickly from psychologically
and emotionally challenging situations
Lower Positive Regard Higher Positive Regard
Hig
her
Re
silie
nce
Lo
wer
Re
silie
nce
These individuals typically
rsaquo tend to have a narrow range of things they do and people they see yet they are able to manage novel situations with little emotional strain
rsaquo have routines andor an innate ability to manage stress and therefore can often take on challenging situations
rsaquo are more likely to evaluate new situations without having that much information to really know the true picture
rsaquo are not that interested in understanding different view points on issues but can manage difficult situations when they arise
These individuals typically
rsaquo show a great ability to withhold judgment about situations until they understand them better
rsaquo do not see or anticipate new situations as challenges they ldquohave tordquo deal with but usually see them as learning opportunities
rsaquo are quite resilient to the normal stress others feel when dealing with novel situations
rsaquo would not feel compelled to draw a premature conclusion about something in order to reduce the uncertainty and the resulting stress from it
rsaquo are individuals that others come to for an objective view on something or to be listened to
These individuals typically
rsaquo are more likely to feel stress in new situations and therefore avoid them whenever possible
rsaquo judge others based on a more ethnocentric viewpoint and feel fairly confident in that judgment
rsaquo avoid alternative perspectives because they can increase uncertainty about issues or people thereby increasing stress
rsaquo are much more comfortable with the status quo because they have learned to manage those situations adequately
These individuals typically
rsaquo view others positively in new situations but their uncertainty about how to act in the new situations creates stress in them
rsaquo need to retreat to familiar surroundings from time to time in order to unwind and rejuvenate
rsaquo will be seen as people others can talk to without fear of judgment However listening in these contexts can be draining for them
rsaquo are able to view issues and actions from various points of view and take a general positive view of events
Competency Profiles ndash Behavioral Tendencies
These individuals typically
prefer routine activities and tend to have the same set of friends over time
spend time thinking about how others perceive them via self reflection rather than explicitly getting input from others
seek to understand themselves well and often have an intuitive grasp of their strengths and weaknesses
can be very observant in interactions and naturally tune into how others react toward them
These individuals typically
like to seek new experiences and learn things both about themselves and others
reflect on their experiences and always try to understand themselves better
would choose to go to a foreign country theyrsquore unfamiliar with than to a relaxing vacation spot
have a clear picture of their values and beliefs
enjoy putting themselves in challenging situations in order to test their capabilities
These individuals typically
prefer to rely on routine and known situations
prefer the assurance of certainty to the excitement of discovery
are more likely to accept things as they are than reflect on and learn from new experiences
have difficulty clearly defining their strengths and weaknesses beyond the superficial
are unlikely to seek feedback from others
are fairly unaware of how others perceive them
These individuals typically
are very interested in the world around them and often read about events going on in other countries
have a greater intellectual interest in world issues than an emotional connection to the people who are part of those issues
develop relationships more out of necessity than of interest but maintain a core set of close friends
will spend more time visiting and learning about foreign places than interacting with the people
Lo
we
r S
elf
-Aw
are
nes
s
Lower Exploration Higher Exploration
Competency Profiles ndash Behavioral TendenciesH
igh
er
Se
lf-A
wa
ren
es
s
These individuals typically
are more interested in local events than events beyond their borders
do not see the relevance of international or global affairs to their lives and so tend to ignore them if left to their own devices
might be exposed to world events or go to foreign countries but due to othersrsquo interests and prodding
might have broad interestsmdashthough usually not of a global nature--and engage in doing many different things because they have different sets of friends or friends with diverse interests
These individuals typically
are very likely to want to travel the world and see and meet people
they might prefer to hang out in local clubs or other places in order to meet andor be with the local people
make an effort to learn some of the foreign language or even learn one language very well so that they can interact with the locals
find it more interesting and meaningful to be with the foreign people than read about them in a book
pay attention to and are affected by the events that affect people more than institutions
These individuals typically
are not likely to initiate experiences or relationships with others expressly to learn about other places and peoples
tend to have the same friends theyrsquove had growing up because they were in close proximity over time
maintain friendships that reinforce their narrower band of interest about the world
could be quite happy going on a vacation by themselves and to a domestic location
are not very concerned by whatrsquos going on in the world and do not see themselves connected to others who are different from them particularly foreigners
These individuals typically
enjoy learning new things and consistently seek out new experiences
are easily bored with routine and are motivated by opportunities to change
are oriented toward learning things external to themselves rather than developing relationships with new people
know a lot about different topics but less about individual people and their lives
will often think about going to places outside their own country
Hig
he
r
Re
lati
on
sh
ip In
tere
st
Lo
we
r
Re
lati
on
sh
ip In
tere
st
Higher Global MindsetLower Global Mindset
provide experiences via
bull Multicultural teams
bull Leverage SMEs
bull Coach team members in global roles
bull Mentors from other cultures
bull Provide resources or Coach to help with transition
What can your organization do
Questions Comments Concerns
562 Edinburgh AvenueMontego Bay Jamaicawwwdcleadershiptrainingcom
O 8766317977F 8882939539
ldquoEmpowering the Global Workforce to Achieve Excellencerdquo
Cultural Intelligence (CQ)
The Global Leader
Provides us with our identity beliefs values and behavior Is learned as a part of the natural process of growing up in a family and community and from participating in societal institutions Is the conscious and unconscious content that a group learns shares and transmits from generation to generation that organizes life and helps interpret existence
Cultural Intelligence (CQ)
The Global Leader
It is a filter through which people process their experiences and events of their lives It influences peoplersquos values actions and expectations of themselves It impacts peoplersquos perceptions and expectations of others
Cultural Intelligence (CQ)
The Global Leader
Culture is typically described as the totality of learned behaviors of a people that emerges from their interpersonal interactions Culture includes the ideals values and assumptions about life that are widely shared and that guide specific behaviors
Objective culture Visible artifacts food clothing
Subjective culture Invisible values attitudes norms
THE GLOBAL MINDSET
The Global LeaderThe Global Mindset
Requiresmindful attention to the details of the environment Understanding the driving factors behind idiocentrism where education world travel and social mobility impacts the affluence gained in a leadership role
The Global Mindset
The Global Leader
Communication styles Attitudes toward
conflict Approaches to
completing tasks Decision-making
styles Attitude towards
disclosure Approaches to
knowledge
Requires the ability to-
bull work effectively across cultural
dimensions with organizations
bull navigate through a chaotic quantum
environment that is unpredictable due to
the ebbs and flows of disruptions and
interjections that require a sense of order
bull cultivate a high degree of mindfulness
when interacting and leading people
bull embrace the concept of ldquothrivivalrdquo the art of thriving on opportunities to embracing change
The Global Mindset
The Global Leader
Beliefs
Values
Perceptions
Expectations
Assumptions
Communication styles Attitudes toward
conflict Approaches to
completing tasks Decision-making
styles Attitude towards
disclosure Approaches to
knowledge
BENEFITS of Culturally Intelligent Leader
Enhances sensitivity Reduces use of stereotypes Enhances relationships Improves decision-making and work
performance Heightens awareness of individual
strengths and weaknesses Personal self-development Improved work output Job performance Organizational goal attainment
The Global Mindset
The Global LeaderCommunication styles
Attitudes toward conflict
Approaches to completing tasks
Decision-making styles
Attitude towards disclosure
Approaches to knowledge
Perceptions
Expectations
Assumptions
To create greater alignment in what
area must we do the greatest work
THE CULTURALLY INTELLIGENT
GLOBAL LEADER
ldquoEveryone thinks of changing the worldbut no one thinks of changing himselfrdquo
- Leo Tolstoy
IES CompetencyEducational Background
Percent of
Norm Sample
Some college (incl 2-yr degree) 355
4-yr degree 335
Some graduate courses 122
Masters level degree 118
DoctoralTerminal degree 21
OtherNone of the above 49
Totals 100
IES CompetencyWork Experience
Percent of
Norm Sample
Top Level Executive 27
Middle Manager 114
Entry-level ManagerSupervisor 154
Employee 391
Other (Including Students) 314
Totals 100
Top Level Executive
Percent of
Norm Sample
IES CompetencyWork Experience
The IES examines three main dimensions of intercultural adaptability and each dimension consists of two sub-dimensions
An Overall IES score is generated by combining the scores of the six sub-dimensions
Continuous
Learning
Interpersonal
EngagementHardiness
Exploration Global Mindset Positive Regard
Self- AwarenessRelationship
InterestResilience
IES Competency
The degree you engage the world by continually seeking to understand the world around you It influences your intercultural success by acting as an motivator to learn about why people in other cultures behave and think the way they do People who strive to learn new things are more successful at living and working with people from other cultures than those who are comfortable with what they already know
Two specific sub-dimensions comprise this factor Self-Awareness and Exploration
CONTINUOUS LEARNING
IES Competency
Self-AwarenessThe degree to which you are aware of your personal values strengths weaknesses interpersonal style and behavioral tendencies as well as their impact on others
The degree to which you reflect on this knowledge in order to engage in personal development and learning activities
ExplorationOpenness to understanding ideas values norms situations and behaviors that are different from your own
Fundamental inquisitiveness curiosity and an inner desire to learn new things
Willingness to seek out new experiences that can cause learning or a change in your perspective
Ability to learn from mistakes and to make adjustments to your personal strategies to ensure success in what you do
IES Competency
INTERPERSONAL ENGAGEMENT
This factor assesses your interest in other cultures and the importance of developing relationships with people from other cultures in general
The development of positive interpersonal relations is essential for effective performance in an intercultural environment
This factor is comprised of two dimensions
Global Mindset and Relationship Interest
IES Competency
Global Mindset The degree to which you are interested in ndash and seek to actively learn about ndash other cultures and the people that live in them
The degree to which you seek out such learning by your own choice in order to expand your global knowledge about people and their cultures
Relationship Interest
The extent to which you initiate and maintain
relationships with people from other cultures
You find that engaging others is an energy-producing
vs an energy-depleting activity
Your willingness to use a foreign language in developing
new relationships
IES Competency
HARDINESS
Managing your thoughts and emotions in intercultural situations along with your ability to be open-minded and nonjudgmental about ideas and behaviors that are new to you
The tendency to not get upset stressed frustrated or angry when you encounter situations people behavior and ideas that are different from what you are used to
Managing your emotions constructively and learning from failures and setbacks
This factor is comprised of two dimensions
Open-Mindedness and Resilience
IES Competency
Open-Mindedness or Positive Regard
Assuming the best about people and being more
accepting of different behaviors
Not resorting to negative stereotypes about other cultures
or people
Resilience
Your level of emotional strength and ability to cope with
challenging emotional experiences
Your capacity to recover quickly from psychologically
and emotionally challenging situations
Lower Positive Regard Higher Positive Regard
Hig
her
Re
silie
nce
Lo
wer
Re
silie
nce
These individuals typically
rsaquo tend to have a narrow range of things they do and people they see yet they are able to manage novel situations with little emotional strain
rsaquo have routines andor an innate ability to manage stress and therefore can often take on challenging situations
rsaquo are more likely to evaluate new situations without having that much information to really know the true picture
rsaquo are not that interested in understanding different view points on issues but can manage difficult situations when they arise
These individuals typically
rsaquo show a great ability to withhold judgment about situations until they understand them better
rsaquo do not see or anticipate new situations as challenges they ldquohave tordquo deal with but usually see them as learning opportunities
rsaquo are quite resilient to the normal stress others feel when dealing with novel situations
rsaquo would not feel compelled to draw a premature conclusion about something in order to reduce the uncertainty and the resulting stress from it
rsaquo are individuals that others come to for an objective view on something or to be listened to
These individuals typically
rsaquo are more likely to feel stress in new situations and therefore avoid them whenever possible
rsaquo judge others based on a more ethnocentric viewpoint and feel fairly confident in that judgment
rsaquo avoid alternative perspectives because they can increase uncertainty about issues or people thereby increasing stress
rsaquo are much more comfortable with the status quo because they have learned to manage those situations adequately
These individuals typically
rsaquo view others positively in new situations but their uncertainty about how to act in the new situations creates stress in them
rsaquo need to retreat to familiar surroundings from time to time in order to unwind and rejuvenate
rsaquo will be seen as people others can talk to without fear of judgment However listening in these contexts can be draining for them
rsaquo are able to view issues and actions from various points of view and take a general positive view of events
Competency Profiles ndash Behavioral Tendencies
These individuals typically
prefer routine activities and tend to have the same set of friends over time
spend time thinking about how others perceive them via self reflection rather than explicitly getting input from others
seek to understand themselves well and often have an intuitive grasp of their strengths and weaknesses
can be very observant in interactions and naturally tune into how others react toward them
These individuals typically
like to seek new experiences and learn things both about themselves and others
reflect on their experiences and always try to understand themselves better
would choose to go to a foreign country theyrsquore unfamiliar with than to a relaxing vacation spot
have a clear picture of their values and beliefs
enjoy putting themselves in challenging situations in order to test their capabilities
These individuals typically
prefer to rely on routine and known situations
prefer the assurance of certainty to the excitement of discovery
are more likely to accept things as they are than reflect on and learn from new experiences
have difficulty clearly defining their strengths and weaknesses beyond the superficial
are unlikely to seek feedback from others
are fairly unaware of how others perceive them
These individuals typically
are very interested in the world around them and often read about events going on in other countries
have a greater intellectual interest in world issues than an emotional connection to the people who are part of those issues
develop relationships more out of necessity than of interest but maintain a core set of close friends
will spend more time visiting and learning about foreign places than interacting with the people
Lo
we
r S
elf
-Aw
are
nes
s
Lower Exploration Higher Exploration
Competency Profiles ndash Behavioral TendenciesH
igh
er
Se
lf-A
wa
ren
es
s
These individuals typically
are more interested in local events than events beyond their borders
do not see the relevance of international or global affairs to their lives and so tend to ignore them if left to their own devices
might be exposed to world events or go to foreign countries but due to othersrsquo interests and prodding
might have broad interestsmdashthough usually not of a global nature--and engage in doing many different things because they have different sets of friends or friends with diverse interests
These individuals typically
are very likely to want to travel the world and see and meet people
they might prefer to hang out in local clubs or other places in order to meet andor be with the local people
make an effort to learn some of the foreign language or even learn one language very well so that they can interact with the locals
find it more interesting and meaningful to be with the foreign people than read about them in a book
pay attention to and are affected by the events that affect people more than institutions
These individuals typically
are not likely to initiate experiences or relationships with others expressly to learn about other places and peoples
tend to have the same friends theyrsquove had growing up because they were in close proximity over time
maintain friendships that reinforce their narrower band of interest about the world
could be quite happy going on a vacation by themselves and to a domestic location
are not very concerned by whatrsquos going on in the world and do not see themselves connected to others who are different from them particularly foreigners
These individuals typically
enjoy learning new things and consistently seek out new experiences
are easily bored with routine and are motivated by opportunities to change
are oriented toward learning things external to themselves rather than developing relationships with new people
know a lot about different topics but less about individual people and their lives
will often think about going to places outside their own country
Hig
he
r
Re
lati
on
sh
ip In
tere
st
Lo
we
r
Re
lati
on
sh
ip In
tere
st
Higher Global MindsetLower Global Mindset
provide experiences via
bull Multicultural teams
bull Leverage SMEs
bull Coach team members in global roles
bull Mentors from other cultures
bull Provide resources or Coach to help with transition
What can your organization do
Questions Comments Concerns
562 Edinburgh AvenueMontego Bay Jamaicawwwdcleadershiptrainingcom
O 8766317977F 8882939539
ldquoEmpowering the Global Workforce to Achieve Excellencerdquo
Cultural Intelligence (CQ)
The Global Leader
It is a filter through which people process their experiences and events of their lives It influences peoplersquos values actions and expectations of themselves It impacts peoplersquos perceptions and expectations of others
Cultural Intelligence (CQ)
The Global Leader
Culture is typically described as the totality of learned behaviors of a people that emerges from their interpersonal interactions Culture includes the ideals values and assumptions about life that are widely shared and that guide specific behaviors
Objective culture Visible artifacts food clothing
Subjective culture Invisible values attitudes norms
THE GLOBAL MINDSET
The Global LeaderThe Global Mindset
Requiresmindful attention to the details of the environment Understanding the driving factors behind idiocentrism where education world travel and social mobility impacts the affluence gained in a leadership role
The Global Mindset
The Global Leader
Communication styles Attitudes toward
conflict Approaches to
completing tasks Decision-making
styles Attitude towards
disclosure Approaches to
knowledge
Requires the ability to-
bull work effectively across cultural
dimensions with organizations
bull navigate through a chaotic quantum
environment that is unpredictable due to
the ebbs and flows of disruptions and
interjections that require a sense of order
bull cultivate a high degree of mindfulness
when interacting and leading people
bull embrace the concept of ldquothrivivalrdquo the art of thriving on opportunities to embracing change
The Global Mindset
The Global Leader
Beliefs
Values
Perceptions
Expectations
Assumptions
Communication styles Attitudes toward
conflict Approaches to
completing tasks Decision-making
styles Attitude towards
disclosure Approaches to
knowledge
BENEFITS of Culturally Intelligent Leader
Enhances sensitivity Reduces use of stereotypes Enhances relationships Improves decision-making and work
performance Heightens awareness of individual
strengths and weaknesses Personal self-development Improved work output Job performance Organizational goal attainment
The Global Mindset
The Global LeaderCommunication styles
Attitudes toward conflict
Approaches to completing tasks
Decision-making styles
Attitude towards disclosure
Approaches to knowledge
Perceptions
Expectations
Assumptions
To create greater alignment in what
area must we do the greatest work
THE CULTURALLY INTELLIGENT
GLOBAL LEADER
ldquoEveryone thinks of changing the worldbut no one thinks of changing himselfrdquo
- Leo Tolstoy
IES CompetencyEducational Background
Percent of
Norm Sample
Some college (incl 2-yr degree) 355
4-yr degree 335
Some graduate courses 122
Masters level degree 118
DoctoralTerminal degree 21
OtherNone of the above 49
Totals 100
IES CompetencyWork Experience
Percent of
Norm Sample
Top Level Executive 27
Middle Manager 114
Entry-level ManagerSupervisor 154
Employee 391
Other (Including Students) 314
Totals 100
Top Level Executive
Percent of
Norm Sample
IES CompetencyWork Experience
The IES examines three main dimensions of intercultural adaptability and each dimension consists of two sub-dimensions
An Overall IES score is generated by combining the scores of the six sub-dimensions
Continuous
Learning
Interpersonal
EngagementHardiness
Exploration Global Mindset Positive Regard
Self- AwarenessRelationship
InterestResilience
IES Competency
The degree you engage the world by continually seeking to understand the world around you It influences your intercultural success by acting as an motivator to learn about why people in other cultures behave and think the way they do People who strive to learn new things are more successful at living and working with people from other cultures than those who are comfortable with what they already know
Two specific sub-dimensions comprise this factor Self-Awareness and Exploration
CONTINUOUS LEARNING
IES Competency
Self-AwarenessThe degree to which you are aware of your personal values strengths weaknesses interpersonal style and behavioral tendencies as well as their impact on others
The degree to which you reflect on this knowledge in order to engage in personal development and learning activities
ExplorationOpenness to understanding ideas values norms situations and behaviors that are different from your own
Fundamental inquisitiveness curiosity and an inner desire to learn new things
Willingness to seek out new experiences that can cause learning or a change in your perspective
Ability to learn from mistakes and to make adjustments to your personal strategies to ensure success in what you do
IES Competency
INTERPERSONAL ENGAGEMENT
This factor assesses your interest in other cultures and the importance of developing relationships with people from other cultures in general
The development of positive interpersonal relations is essential for effective performance in an intercultural environment
This factor is comprised of two dimensions
Global Mindset and Relationship Interest
IES Competency
Global Mindset The degree to which you are interested in ndash and seek to actively learn about ndash other cultures and the people that live in them
The degree to which you seek out such learning by your own choice in order to expand your global knowledge about people and their cultures
Relationship Interest
The extent to which you initiate and maintain
relationships with people from other cultures
You find that engaging others is an energy-producing
vs an energy-depleting activity
Your willingness to use a foreign language in developing
new relationships
IES Competency
HARDINESS
Managing your thoughts and emotions in intercultural situations along with your ability to be open-minded and nonjudgmental about ideas and behaviors that are new to you
The tendency to not get upset stressed frustrated or angry when you encounter situations people behavior and ideas that are different from what you are used to
Managing your emotions constructively and learning from failures and setbacks
This factor is comprised of two dimensions
Open-Mindedness and Resilience
IES Competency
Open-Mindedness or Positive Regard
Assuming the best about people and being more
accepting of different behaviors
Not resorting to negative stereotypes about other cultures
or people
Resilience
Your level of emotional strength and ability to cope with
challenging emotional experiences
Your capacity to recover quickly from psychologically
and emotionally challenging situations
Lower Positive Regard Higher Positive Regard
Hig
her
Re
silie
nce
Lo
wer
Re
silie
nce
These individuals typically
rsaquo tend to have a narrow range of things they do and people they see yet they are able to manage novel situations with little emotional strain
rsaquo have routines andor an innate ability to manage stress and therefore can often take on challenging situations
rsaquo are more likely to evaluate new situations without having that much information to really know the true picture
rsaquo are not that interested in understanding different view points on issues but can manage difficult situations when they arise
These individuals typically
rsaquo show a great ability to withhold judgment about situations until they understand them better
rsaquo do not see or anticipate new situations as challenges they ldquohave tordquo deal with but usually see them as learning opportunities
rsaquo are quite resilient to the normal stress others feel when dealing with novel situations
rsaquo would not feel compelled to draw a premature conclusion about something in order to reduce the uncertainty and the resulting stress from it
rsaquo are individuals that others come to for an objective view on something or to be listened to
These individuals typically
rsaquo are more likely to feel stress in new situations and therefore avoid them whenever possible
rsaquo judge others based on a more ethnocentric viewpoint and feel fairly confident in that judgment
rsaquo avoid alternative perspectives because they can increase uncertainty about issues or people thereby increasing stress
rsaquo are much more comfortable with the status quo because they have learned to manage those situations adequately
These individuals typically
rsaquo view others positively in new situations but their uncertainty about how to act in the new situations creates stress in them
rsaquo need to retreat to familiar surroundings from time to time in order to unwind and rejuvenate
rsaquo will be seen as people others can talk to without fear of judgment However listening in these contexts can be draining for them
rsaquo are able to view issues and actions from various points of view and take a general positive view of events
Competency Profiles ndash Behavioral Tendencies
These individuals typically
prefer routine activities and tend to have the same set of friends over time
spend time thinking about how others perceive them via self reflection rather than explicitly getting input from others
seek to understand themselves well and often have an intuitive grasp of their strengths and weaknesses
can be very observant in interactions and naturally tune into how others react toward them
These individuals typically
like to seek new experiences and learn things both about themselves and others
reflect on their experiences and always try to understand themselves better
would choose to go to a foreign country theyrsquore unfamiliar with than to a relaxing vacation spot
have a clear picture of their values and beliefs
enjoy putting themselves in challenging situations in order to test their capabilities
These individuals typically
prefer to rely on routine and known situations
prefer the assurance of certainty to the excitement of discovery
are more likely to accept things as they are than reflect on and learn from new experiences
have difficulty clearly defining their strengths and weaknesses beyond the superficial
are unlikely to seek feedback from others
are fairly unaware of how others perceive them
These individuals typically
are very interested in the world around them and often read about events going on in other countries
have a greater intellectual interest in world issues than an emotional connection to the people who are part of those issues
develop relationships more out of necessity than of interest but maintain a core set of close friends
will spend more time visiting and learning about foreign places than interacting with the people
Lo
we
r S
elf
-Aw
are
nes
s
Lower Exploration Higher Exploration
Competency Profiles ndash Behavioral TendenciesH
igh
er
Se
lf-A
wa
ren
es
s
These individuals typically
are more interested in local events than events beyond their borders
do not see the relevance of international or global affairs to their lives and so tend to ignore them if left to their own devices
might be exposed to world events or go to foreign countries but due to othersrsquo interests and prodding
might have broad interestsmdashthough usually not of a global nature--and engage in doing many different things because they have different sets of friends or friends with diverse interests
These individuals typically
are very likely to want to travel the world and see and meet people
they might prefer to hang out in local clubs or other places in order to meet andor be with the local people
make an effort to learn some of the foreign language or even learn one language very well so that they can interact with the locals
find it more interesting and meaningful to be with the foreign people than read about them in a book
pay attention to and are affected by the events that affect people more than institutions
These individuals typically
are not likely to initiate experiences or relationships with others expressly to learn about other places and peoples
tend to have the same friends theyrsquove had growing up because they were in close proximity over time
maintain friendships that reinforce their narrower band of interest about the world
could be quite happy going on a vacation by themselves and to a domestic location
are not very concerned by whatrsquos going on in the world and do not see themselves connected to others who are different from them particularly foreigners
These individuals typically
enjoy learning new things and consistently seek out new experiences
are easily bored with routine and are motivated by opportunities to change
are oriented toward learning things external to themselves rather than developing relationships with new people
know a lot about different topics but less about individual people and their lives
will often think about going to places outside their own country
Hig
he
r
Re
lati
on
sh
ip In
tere
st
Lo
we
r
Re
lati
on
sh
ip In
tere
st
Higher Global MindsetLower Global Mindset
provide experiences via
bull Multicultural teams
bull Leverage SMEs
bull Coach team members in global roles
bull Mentors from other cultures
bull Provide resources or Coach to help with transition
What can your organization do
Questions Comments Concerns
562 Edinburgh AvenueMontego Bay Jamaicawwwdcleadershiptrainingcom
O 8766317977F 8882939539
ldquoEmpowering the Global Workforce to Achieve Excellencerdquo
Cultural Intelligence (CQ)
The Global Leader
Culture is typically described as the totality of learned behaviors of a people that emerges from their interpersonal interactions Culture includes the ideals values and assumptions about life that are widely shared and that guide specific behaviors
Objective culture Visible artifacts food clothing
Subjective culture Invisible values attitudes norms
THE GLOBAL MINDSET
The Global LeaderThe Global Mindset
Requiresmindful attention to the details of the environment Understanding the driving factors behind idiocentrism where education world travel and social mobility impacts the affluence gained in a leadership role
The Global Mindset
The Global Leader
Communication styles Attitudes toward
conflict Approaches to
completing tasks Decision-making
styles Attitude towards
disclosure Approaches to
knowledge
Requires the ability to-
bull work effectively across cultural
dimensions with organizations
bull navigate through a chaotic quantum
environment that is unpredictable due to
the ebbs and flows of disruptions and
interjections that require a sense of order
bull cultivate a high degree of mindfulness
when interacting and leading people
bull embrace the concept of ldquothrivivalrdquo the art of thriving on opportunities to embracing change
The Global Mindset
The Global Leader
Beliefs
Values
Perceptions
Expectations
Assumptions
Communication styles Attitudes toward
conflict Approaches to
completing tasks Decision-making
styles Attitude towards
disclosure Approaches to
knowledge
BENEFITS of Culturally Intelligent Leader
Enhances sensitivity Reduces use of stereotypes Enhances relationships Improves decision-making and work
performance Heightens awareness of individual
strengths and weaknesses Personal self-development Improved work output Job performance Organizational goal attainment
The Global Mindset
The Global LeaderCommunication styles
Attitudes toward conflict
Approaches to completing tasks
Decision-making styles
Attitude towards disclosure
Approaches to knowledge
Perceptions
Expectations
Assumptions
To create greater alignment in what
area must we do the greatest work
THE CULTURALLY INTELLIGENT
GLOBAL LEADER
ldquoEveryone thinks of changing the worldbut no one thinks of changing himselfrdquo
- Leo Tolstoy
IES CompetencyEducational Background
Percent of
Norm Sample
Some college (incl 2-yr degree) 355
4-yr degree 335
Some graduate courses 122
Masters level degree 118
DoctoralTerminal degree 21
OtherNone of the above 49
Totals 100
IES CompetencyWork Experience
Percent of
Norm Sample
Top Level Executive 27
Middle Manager 114
Entry-level ManagerSupervisor 154
Employee 391
Other (Including Students) 314
Totals 100
Top Level Executive
Percent of
Norm Sample
IES CompetencyWork Experience
The IES examines three main dimensions of intercultural adaptability and each dimension consists of two sub-dimensions
An Overall IES score is generated by combining the scores of the six sub-dimensions
Continuous
Learning
Interpersonal
EngagementHardiness
Exploration Global Mindset Positive Regard
Self- AwarenessRelationship
InterestResilience
IES Competency
The degree you engage the world by continually seeking to understand the world around you It influences your intercultural success by acting as an motivator to learn about why people in other cultures behave and think the way they do People who strive to learn new things are more successful at living and working with people from other cultures than those who are comfortable with what they already know
Two specific sub-dimensions comprise this factor Self-Awareness and Exploration
CONTINUOUS LEARNING
IES Competency
Self-AwarenessThe degree to which you are aware of your personal values strengths weaknesses interpersonal style and behavioral tendencies as well as their impact on others
The degree to which you reflect on this knowledge in order to engage in personal development and learning activities
ExplorationOpenness to understanding ideas values norms situations and behaviors that are different from your own
Fundamental inquisitiveness curiosity and an inner desire to learn new things
Willingness to seek out new experiences that can cause learning or a change in your perspective
Ability to learn from mistakes and to make adjustments to your personal strategies to ensure success in what you do
IES Competency
INTERPERSONAL ENGAGEMENT
This factor assesses your interest in other cultures and the importance of developing relationships with people from other cultures in general
The development of positive interpersonal relations is essential for effective performance in an intercultural environment
This factor is comprised of two dimensions
Global Mindset and Relationship Interest
IES Competency
Global Mindset The degree to which you are interested in ndash and seek to actively learn about ndash other cultures and the people that live in them
The degree to which you seek out such learning by your own choice in order to expand your global knowledge about people and their cultures
Relationship Interest
The extent to which you initiate and maintain
relationships with people from other cultures
You find that engaging others is an energy-producing
vs an energy-depleting activity
Your willingness to use a foreign language in developing
new relationships
IES Competency
HARDINESS
Managing your thoughts and emotions in intercultural situations along with your ability to be open-minded and nonjudgmental about ideas and behaviors that are new to you
The tendency to not get upset stressed frustrated or angry when you encounter situations people behavior and ideas that are different from what you are used to
Managing your emotions constructively and learning from failures and setbacks
This factor is comprised of two dimensions
Open-Mindedness and Resilience
IES Competency
Open-Mindedness or Positive Regard
Assuming the best about people and being more
accepting of different behaviors
Not resorting to negative stereotypes about other cultures
or people
Resilience
Your level of emotional strength and ability to cope with
challenging emotional experiences
Your capacity to recover quickly from psychologically
and emotionally challenging situations
Lower Positive Regard Higher Positive Regard
Hig
her
Re
silie
nce
Lo
wer
Re
silie
nce
These individuals typically
rsaquo tend to have a narrow range of things they do and people they see yet they are able to manage novel situations with little emotional strain
rsaquo have routines andor an innate ability to manage stress and therefore can often take on challenging situations
rsaquo are more likely to evaluate new situations without having that much information to really know the true picture
rsaquo are not that interested in understanding different view points on issues but can manage difficult situations when they arise
These individuals typically
rsaquo show a great ability to withhold judgment about situations until they understand them better
rsaquo do not see or anticipate new situations as challenges they ldquohave tordquo deal with but usually see them as learning opportunities
rsaquo are quite resilient to the normal stress others feel when dealing with novel situations
rsaquo would not feel compelled to draw a premature conclusion about something in order to reduce the uncertainty and the resulting stress from it
rsaquo are individuals that others come to for an objective view on something or to be listened to
These individuals typically
rsaquo are more likely to feel stress in new situations and therefore avoid them whenever possible
rsaquo judge others based on a more ethnocentric viewpoint and feel fairly confident in that judgment
rsaquo avoid alternative perspectives because they can increase uncertainty about issues or people thereby increasing stress
rsaquo are much more comfortable with the status quo because they have learned to manage those situations adequately
These individuals typically
rsaquo view others positively in new situations but their uncertainty about how to act in the new situations creates stress in them
rsaquo need to retreat to familiar surroundings from time to time in order to unwind and rejuvenate
rsaquo will be seen as people others can talk to without fear of judgment However listening in these contexts can be draining for them
rsaquo are able to view issues and actions from various points of view and take a general positive view of events
Competency Profiles ndash Behavioral Tendencies
These individuals typically
prefer routine activities and tend to have the same set of friends over time
spend time thinking about how others perceive them via self reflection rather than explicitly getting input from others
seek to understand themselves well and often have an intuitive grasp of their strengths and weaknesses
can be very observant in interactions and naturally tune into how others react toward them
These individuals typically
like to seek new experiences and learn things both about themselves and others
reflect on their experiences and always try to understand themselves better
would choose to go to a foreign country theyrsquore unfamiliar with than to a relaxing vacation spot
have a clear picture of their values and beliefs
enjoy putting themselves in challenging situations in order to test their capabilities
These individuals typically
prefer to rely on routine and known situations
prefer the assurance of certainty to the excitement of discovery
are more likely to accept things as they are than reflect on and learn from new experiences
have difficulty clearly defining their strengths and weaknesses beyond the superficial
are unlikely to seek feedback from others
are fairly unaware of how others perceive them
These individuals typically
are very interested in the world around them and often read about events going on in other countries
have a greater intellectual interest in world issues than an emotional connection to the people who are part of those issues
develop relationships more out of necessity than of interest but maintain a core set of close friends
will spend more time visiting and learning about foreign places than interacting with the people
Lo
we
r S
elf
-Aw
are
nes
s
Lower Exploration Higher Exploration
Competency Profiles ndash Behavioral TendenciesH
igh
er
Se
lf-A
wa
ren
es
s
These individuals typically
are more interested in local events than events beyond their borders
do not see the relevance of international or global affairs to their lives and so tend to ignore them if left to their own devices
might be exposed to world events or go to foreign countries but due to othersrsquo interests and prodding
might have broad interestsmdashthough usually not of a global nature--and engage in doing many different things because they have different sets of friends or friends with diverse interests
These individuals typically
are very likely to want to travel the world and see and meet people
they might prefer to hang out in local clubs or other places in order to meet andor be with the local people
make an effort to learn some of the foreign language or even learn one language very well so that they can interact with the locals
find it more interesting and meaningful to be with the foreign people than read about them in a book
pay attention to and are affected by the events that affect people more than institutions
These individuals typically
are not likely to initiate experiences or relationships with others expressly to learn about other places and peoples
tend to have the same friends theyrsquove had growing up because they were in close proximity over time
maintain friendships that reinforce their narrower band of interest about the world
could be quite happy going on a vacation by themselves and to a domestic location
are not very concerned by whatrsquos going on in the world and do not see themselves connected to others who are different from them particularly foreigners
These individuals typically
enjoy learning new things and consistently seek out new experiences
are easily bored with routine and are motivated by opportunities to change
are oriented toward learning things external to themselves rather than developing relationships with new people
know a lot about different topics but less about individual people and their lives
will often think about going to places outside their own country
Hig
he
r
Re
lati
on
sh
ip In
tere
st
Lo
we
r
Re
lati
on
sh
ip In
tere
st
Higher Global MindsetLower Global Mindset
provide experiences via
bull Multicultural teams
bull Leverage SMEs
bull Coach team members in global roles
bull Mentors from other cultures
bull Provide resources or Coach to help with transition
What can your organization do
Questions Comments Concerns
562 Edinburgh AvenueMontego Bay Jamaicawwwdcleadershiptrainingcom
O 8766317977F 8882939539
ldquoEmpowering the Global Workforce to Achieve Excellencerdquo
THE GLOBAL MINDSET
The Global LeaderThe Global Mindset
Requiresmindful attention to the details of the environment Understanding the driving factors behind idiocentrism where education world travel and social mobility impacts the affluence gained in a leadership role
The Global Mindset
The Global Leader
Communication styles Attitudes toward
conflict Approaches to
completing tasks Decision-making
styles Attitude towards
disclosure Approaches to
knowledge
Requires the ability to-
bull work effectively across cultural
dimensions with organizations
bull navigate through a chaotic quantum
environment that is unpredictable due to
the ebbs and flows of disruptions and
interjections that require a sense of order
bull cultivate a high degree of mindfulness
when interacting and leading people
bull embrace the concept of ldquothrivivalrdquo the art of thriving on opportunities to embracing change
The Global Mindset
The Global Leader
Beliefs
Values
Perceptions
Expectations
Assumptions
Communication styles Attitudes toward
conflict Approaches to
completing tasks Decision-making
styles Attitude towards
disclosure Approaches to
knowledge
BENEFITS of Culturally Intelligent Leader
Enhances sensitivity Reduces use of stereotypes Enhances relationships Improves decision-making and work
performance Heightens awareness of individual
strengths and weaknesses Personal self-development Improved work output Job performance Organizational goal attainment
The Global Mindset
The Global LeaderCommunication styles
Attitudes toward conflict
Approaches to completing tasks
Decision-making styles
Attitude towards disclosure
Approaches to knowledge
Perceptions
Expectations
Assumptions
To create greater alignment in what
area must we do the greatest work
THE CULTURALLY INTELLIGENT
GLOBAL LEADER
ldquoEveryone thinks of changing the worldbut no one thinks of changing himselfrdquo
- Leo Tolstoy
IES CompetencyEducational Background
Percent of
Norm Sample
Some college (incl 2-yr degree) 355
4-yr degree 335
Some graduate courses 122
Masters level degree 118
DoctoralTerminal degree 21
OtherNone of the above 49
Totals 100
IES CompetencyWork Experience
Percent of
Norm Sample
Top Level Executive 27
Middle Manager 114
Entry-level ManagerSupervisor 154
Employee 391
Other (Including Students) 314
Totals 100
Top Level Executive
Percent of
Norm Sample
IES CompetencyWork Experience
The IES examines three main dimensions of intercultural adaptability and each dimension consists of two sub-dimensions
An Overall IES score is generated by combining the scores of the six sub-dimensions
Continuous
Learning
Interpersonal
EngagementHardiness
Exploration Global Mindset Positive Regard
Self- AwarenessRelationship
InterestResilience
IES Competency
The degree you engage the world by continually seeking to understand the world around you It influences your intercultural success by acting as an motivator to learn about why people in other cultures behave and think the way they do People who strive to learn new things are more successful at living and working with people from other cultures than those who are comfortable with what they already know
Two specific sub-dimensions comprise this factor Self-Awareness and Exploration
CONTINUOUS LEARNING
IES Competency
Self-AwarenessThe degree to which you are aware of your personal values strengths weaknesses interpersonal style and behavioral tendencies as well as their impact on others
The degree to which you reflect on this knowledge in order to engage in personal development and learning activities
ExplorationOpenness to understanding ideas values norms situations and behaviors that are different from your own
Fundamental inquisitiveness curiosity and an inner desire to learn new things
Willingness to seek out new experiences that can cause learning or a change in your perspective
Ability to learn from mistakes and to make adjustments to your personal strategies to ensure success in what you do
IES Competency
INTERPERSONAL ENGAGEMENT
This factor assesses your interest in other cultures and the importance of developing relationships with people from other cultures in general
The development of positive interpersonal relations is essential for effective performance in an intercultural environment
This factor is comprised of two dimensions
Global Mindset and Relationship Interest
IES Competency
Global Mindset The degree to which you are interested in ndash and seek to actively learn about ndash other cultures and the people that live in them
The degree to which you seek out such learning by your own choice in order to expand your global knowledge about people and their cultures
Relationship Interest
The extent to which you initiate and maintain
relationships with people from other cultures
You find that engaging others is an energy-producing
vs an energy-depleting activity
Your willingness to use a foreign language in developing
new relationships
IES Competency
HARDINESS
Managing your thoughts and emotions in intercultural situations along with your ability to be open-minded and nonjudgmental about ideas and behaviors that are new to you
The tendency to not get upset stressed frustrated or angry when you encounter situations people behavior and ideas that are different from what you are used to
Managing your emotions constructively and learning from failures and setbacks
This factor is comprised of two dimensions
Open-Mindedness and Resilience
IES Competency
Open-Mindedness or Positive Regard
Assuming the best about people and being more
accepting of different behaviors
Not resorting to negative stereotypes about other cultures
or people
Resilience
Your level of emotional strength and ability to cope with
challenging emotional experiences
Your capacity to recover quickly from psychologically
and emotionally challenging situations
Lower Positive Regard Higher Positive Regard
Hig
her
Re
silie
nce
Lo
wer
Re
silie
nce
These individuals typically
rsaquo tend to have a narrow range of things they do and people they see yet they are able to manage novel situations with little emotional strain
rsaquo have routines andor an innate ability to manage stress and therefore can often take on challenging situations
rsaquo are more likely to evaluate new situations without having that much information to really know the true picture
rsaquo are not that interested in understanding different view points on issues but can manage difficult situations when they arise
These individuals typically
rsaquo show a great ability to withhold judgment about situations until they understand them better
rsaquo do not see or anticipate new situations as challenges they ldquohave tordquo deal with but usually see them as learning opportunities
rsaquo are quite resilient to the normal stress others feel when dealing with novel situations
rsaquo would not feel compelled to draw a premature conclusion about something in order to reduce the uncertainty and the resulting stress from it
rsaquo are individuals that others come to for an objective view on something or to be listened to
These individuals typically
rsaquo are more likely to feel stress in new situations and therefore avoid them whenever possible
rsaquo judge others based on a more ethnocentric viewpoint and feel fairly confident in that judgment
rsaquo avoid alternative perspectives because they can increase uncertainty about issues or people thereby increasing stress
rsaquo are much more comfortable with the status quo because they have learned to manage those situations adequately
These individuals typically
rsaquo view others positively in new situations but their uncertainty about how to act in the new situations creates stress in them
rsaquo need to retreat to familiar surroundings from time to time in order to unwind and rejuvenate
rsaquo will be seen as people others can talk to without fear of judgment However listening in these contexts can be draining for them
rsaquo are able to view issues and actions from various points of view and take a general positive view of events
Competency Profiles ndash Behavioral Tendencies
These individuals typically
prefer routine activities and tend to have the same set of friends over time
spend time thinking about how others perceive them via self reflection rather than explicitly getting input from others
seek to understand themselves well and often have an intuitive grasp of their strengths and weaknesses
can be very observant in interactions and naturally tune into how others react toward them
These individuals typically
like to seek new experiences and learn things both about themselves and others
reflect on their experiences and always try to understand themselves better
would choose to go to a foreign country theyrsquore unfamiliar with than to a relaxing vacation spot
have a clear picture of their values and beliefs
enjoy putting themselves in challenging situations in order to test their capabilities
These individuals typically
prefer to rely on routine and known situations
prefer the assurance of certainty to the excitement of discovery
are more likely to accept things as they are than reflect on and learn from new experiences
have difficulty clearly defining their strengths and weaknesses beyond the superficial
are unlikely to seek feedback from others
are fairly unaware of how others perceive them
These individuals typically
are very interested in the world around them and often read about events going on in other countries
have a greater intellectual interest in world issues than an emotional connection to the people who are part of those issues
develop relationships more out of necessity than of interest but maintain a core set of close friends
will spend more time visiting and learning about foreign places than interacting with the people
Lo
we
r S
elf
-Aw
are
nes
s
Lower Exploration Higher Exploration
Competency Profiles ndash Behavioral TendenciesH
igh
er
Se
lf-A
wa
ren
es
s
These individuals typically
are more interested in local events than events beyond their borders
do not see the relevance of international or global affairs to their lives and so tend to ignore them if left to their own devices
might be exposed to world events or go to foreign countries but due to othersrsquo interests and prodding
might have broad interestsmdashthough usually not of a global nature--and engage in doing many different things because they have different sets of friends or friends with diverse interests
These individuals typically
are very likely to want to travel the world and see and meet people
they might prefer to hang out in local clubs or other places in order to meet andor be with the local people
make an effort to learn some of the foreign language or even learn one language very well so that they can interact with the locals
find it more interesting and meaningful to be with the foreign people than read about them in a book
pay attention to and are affected by the events that affect people more than institutions
These individuals typically
are not likely to initiate experiences or relationships with others expressly to learn about other places and peoples
tend to have the same friends theyrsquove had growing up because they were in close proximity over time
maintain friendships that reinforce their narrower band of interest about the world
could be quite happy going on a vacation by themselves and to a domestic location
are not very concerned by whatrsquos going on in the world and do not see themselves connected to others who are different from them particularly foreigners
These individuals typically
enjoy learning new things and consistently seek out new experiences
are easily bored with routine and are motivated by opportunities to change
are oriented toward learning things external to themselves rather than developing relationships with new people
know a lot about different topics but less about individual people and their lives
will often think about going to places outside their own country
Hig
he
r
Re
lati
on
sh
ip In
tere
st
Lo
we
r
Re
lati
on
sh
ip In
tere
st
Higher Global MindsetLower Global Mindset
provide experiences via
bull Multicultural teams
bull Leverage SMEs
bull Coach team members in global roles
bull Mentors from other cultures
bull Provide resources or Coach to help with transition
What can your organization do
Questions Comments Concerns
562 Edinburgh AvenueMontego Bay Jamaicawwwdcleadershiptrainingcom
O 8766317977F 8882939539
ldquoEmpowering the Global Workforce to Achieve Excellencerdquo
The Global LeaderThe Global Mindset
Requiresmindful attention to the details of the environment Understanding the driving factors behind idiocentrism where education world travel and social mobility impacts the affluence gained in a leadership role
The Global Mindset
The Global Leader
Communication styles Attitudes toward
conflict Approaches to
completing tasks Decision-making
styles Attitude towards
disclosure Approaches to
knowledge
Requires the ability to-
bull work effectively across cultural
dimensions with organizations
bull navigate through a chaotic quantum
environment that is unpredictable due to
the ebbs and flows of disruptions and
interjections that require a sense of order
bull cultivate a high degree of mindfulness
when interacting and leading people
bull embrace the concept of ldquothrivivalrdquo the art of thriving on opportunities to embracing change
The Global Mindset
The Global Leader
Beliefs
Values
Perceptions
Expectations
Assumptions
Communication styles Attitudes toward
conflict Approaches to
completing tasks Decision-making
styles Attitude towards
disclosure Approaches to
knowledge
BENEFITS of Culturally Intelligent Leader
Enhances sensitivity Reduces use of stereotypes Enhances relationships Improves decision-making and work
performance Heightens awareness of individual
strengths and weaknesses Personal self-development Improved work output Job performance Organizational goal attainment
The Global Mindset
The Global LeaderCommunication styles
Attitudes toward conflict
Approaches to completing tasks
Decision-making styles
Attitude towards disclosure
Approaches to knowledge
Perceptions
Expectations
Assumptions
To create greater alignment in what
area must we do the greatest work
THE CULTURALLY INTELLIGENT
GLOBAL LEADER
ldquoEveryone thinks of changing the worldbut no one thinks of changing himselfrdquo
- Leo Tolstoy
IES CompetencyEducational Background
Percent of
Norm Sample
Some college (incl 2-yr degree) 355
4-yr degree 335
Some graduate courses 122
Masters level degree 118
DoctoralTerminal degree 21
OtherNone of the above 49
Totals 100
IES CompetencyWork Experience
Percent of
Norm Sample
Top Level Executive 27
Middle Manager 114
Entry-level ManagerSupervisor 154
Employee 391
Other (Including Students) 314
Totals 100
Top Level Executive
Percent of
Norm Sample
IES CompetencyWork Experience
The IES examines three main dimensions of intercultural adaptability and each dimension consists of two sub-dimensions
An Overall IES score is generated by combining the scores of the six sub-dimensions
Continuous
Learning
Interpersonal
EngagementHardiness
Exploration Global Mindset Positive Regard
Self- AwarenessRelationship
InterestResilience
IES Competency
The degree you engage the world by continually seeking to understand the world around you It influences your intercultural success by acting as an motivator to learn about why people in other cultures behave and think the way they do People who strive to learn new things are more successful at living and working with people from other cultures than those who are comfortable with what they already know
Two specific sub-dimensions comprise this factor Self-Awareness and Exploration
CONTINUOUS LEARNING
IES Competency
Self-AwarenessThe degree to which you are aware of your personal values strengths weaknesses interpersonal style and behavioral tendencies as well as their impact on others
The degree to which you reflect on this knowledge in order to engage in personal development and learning activities
ExplorationOpenness to understanding ideas values norms situations and behaviors that are different from your own
Fundamental inquisitiveness curiosity and an inner desire to learn new things
Willingness to seek out new experiences that can cause learning or a change in your perspective
Ability to learn from mistakes and to make adjustments to your personal strategies to ensure success in what you do
IES Competency
INTERPERSONAL ENGAGEMENT
This factor assesses your interest in other cultures and the importance of developing relationships with people from other cultures in general
The development of positive interpersonal relations is essential for effective performance in an intercultural environment
This factor is comprised of two dimensions
Global Mindset and Relationship Interest
IES Competency
Global Mindset The degree to which you are interested in ndash and seek to actively learn about ndash other cultures and the people that live in them
The degree to which you seek out such learning by your own choice in order to expand your global knowledge about people and their cultures
Relationship Interest
The extent to which you initiate and maintain
relationships with people from other cultures
You find that engaging others is an energy-producing
vs an energy-depleting activity
Your willingness to use a foreign language in developing
new relationships
IES Competency
HARDINESS
Managing your thoughts and emotions in intercultural situations along with your ability to be open-minded and nonjudgmental about ideas and behaviors that are new to you
The tendency to not get upset stressed frustrated or angry when you encounter situations people behavior and ideas that are different from what you are used to
Managing your emotions constructively and learning from failures and setbacks
This factor is comprised of two dimensions
Open-Mindedness and Resilience
IES Competency
Open-Mindedness or Positive Regard
Assuming the best about people and being more
accepting of different behaviors
Not resorting to negative stereotypes about other cultures
or people
Resilience
Your level of emotional strength and ability to cope with
challenging emotional experiences
Your capacity to recover quickly from psychologically
and emotionally challenging situations
Lower Positive Regard Higher Positive Regard
Hig
her
Re
silie
nce
Lo
wer
Re
silie
nce
These individuals typically
rsaquo tend to have a narrow range of things they do and people they see yet they are able to manage novel situations with little emotional strain
rsaquo have routines andor an innate ability to manage stress and therefore can often take on challenging situations
rsaquo are more likely to evaluate new situations without having that much information to really know the true picture
rsaquo are not that interested in understanding different view points on issues but can manage difficult situations when they arise
These individuals typically
rsaquo show a great ability to withhold judgment about situations until they understand them better
rsaquo do not see or anticipate new situations as challenges they ldquohave tordquo deal with but usually see them as learning opportunities
rsaquo are quite resilient to the normal stress others feel when dealing with novel situations
rsaquo would not feel compelled to draw a premature conclusion about something in order to reduce the uncertainty and the resulting stress from it
rsaquo are individuals that others come to for an objective view on something or to be listened to
These individuals typically
rsaquo are more likely to feel stress in new situations and therefore avoid them whenever possible
rsaquo judge others based on a more ethnocentric viewpoint and feel fairly confident in that judgment
rsaquo avoid alternative perspectives because they can increase uncertainty about issues or people thereby increasing stress
rsaquo are much more comfortable with the status quo because they have learned to manage those situations adequately
These individuals typically
rsaquo view others positively in new situations but their uncertainty about how to act in the new situations creates stress in them
rsaquo need to retreat to familiar surroundings from time to time in order to unwind and rejuvenate
rsaquo will be seen as people others can talk to without fear of judgment However listening in these contexts can be draining for them
rsaquo are able to view issues and actions from various points of view and take a general positive view of events
Competency Profiles ndash Behavioral Tendencies
These individuals typically
prefer routine activities and tend to have the same set of friends over time
spend time thinking about how others perceive them via self reflection rather than explicitly getting input from others
seek to understand themselves well and often have an intuitive grasp of their strengths and weaknesses
can be very observant in interactions and naturally tune into how others react toward them
These individuals typically
like to seek new experiences and learn things both about themselves and others
reflect on their experiences and always try to understand themselves better
would choose to go to a foreign country theyrsquore unfamiliar with than to a relaxing vacation spot
have a clear picture of their values and beliefs
enjoy putting themselves in challenging situations in order to test their capabilities
These individuals typically
prefer to rely on routine and known situations
prefer the assurance of certainty to the excitement of discovery
are more likely to accept things as they are than reflect on and learn from new experiences
have difficulty clearly defining their strengths and weaknesses beyond the superficial
are unlikely to seek feedback from others
are fairly unaware of how others perceive them
These individuals typically
are very interested in the world around them and often read about events going on in other countries
have a greater intellectual interest in world issues than an emotional connection to the people who are part of those issues
develop relationships more out of necessity than of interest but maintain a core set of close friends
will spend more time visiting and learning about foreign places than interacting with the people
Lo
we
r S
elf
-Aw
are
nes
s
Lower Exploration Higher Exploration
Competency Profiles ndash Behavioral TendenciesH
igh
er
Se
lf-A
wa
ren
es
s
These individuals typically
are more interested in local events than events beyond their borders
do not see the relevance of international or global affairs to their lives and so tend to ignore them if left to their own devices
might be exposed to world events or go to foreign countries but due to othersrsquo interests and prodding
might have broad interestsmdashthough usually not of a global nature--and engage in doing many different things because they have different sets of friends or friends with diverse interests
These individuals typically
are very likely to want to travel the world and see and meet people
they might prefer to hang out in local clubs or other places in order to meet andor be with the local people
make an effort to learn some of the foreign language or even learn one language very well so that they can interact with the locals
find it more interesting and meaningful to be with the foreign people than read about them in a book
pay attention to and are affected by the events that affect people more than institutions
These individuals typically
are not likely to initiate experiences or relationships with others expressly to learn about other places and peoples
tend to have the same friends theyrsquove had growing up because they were in close proximity over time
maintain friendships that reinforce their narrower band of interest about the world
could be quite happy going on a vacation by themselves and to a domestic location
are not very concerned by whatrsquos going on in the world and do not see themselves connected to others who are different from them particularly foreigners
These individuals typically
enjoy learning new things and consistently seek out new experiences
are easily bored with routine and are motivated by opportunities to change
are oriented toward learning things external to themselves rather than developing relationships with new people
know a lot about different topics but less about individual people and their lives
will often think about going to places outside their own country
Hig
he
r
Re
lati
on
sh
ip In
tere
st
Lo
we
r
Re
lati
on
sh
ip In
tere
st
Higher Global MindsetLower Global Mindset
provide experiences via
bull Multicultural teams
bull Leverage SMEs
bull Coach team members in global roles
bull Mentors from other cultures
bull Provide resources or Coach to help with transition
What can your organization do
Questions Comments Concerns
562 Edinburgh AvenueMontego Bay Jamaicawwwdcleadershiptrainingcom
O 8766317977F 8882939539
ldquoEmpowering the Global Workforce to Achieve Excellencerdquo
The Global Mindset
The Global Leader
Communication styles Attitudes toward
conflict Approaches to
completing tasks Decision-making
styles Attitude towards
disclosure Approaches to
knowledge
Requires the ability to-
bull work effectively across cultural
dimensions with organizations
bull navigate through a chaotic quantum
environment that is unpredictable due to
the ebbs and flows of disruptions and
interjections that require a sense of order
bull cultivate a high degree of mindfulness
when interacting and leading people
bull embrace the concept of ldquothrivivalrdquo the art of thriving on opportunities to embracing change
The Global Mindset
The Global Leader
Beliefs
Values
Perceptions
Expectations
Assumptions
Communication styles Attitudes toward
conflict Approaches to
completing tasks Decision-making
styles Attitude towards
disclosure Approaches to
knowledge
BENEFITS of Culturally Intelligent Leader
Enhances sensitivity Reduces use of stereotypes Enhances relationships Improves decision-making and work
performance Heightens awareness of individual
strengths and weaknesses Personal self-development Improved work output Job performance Organizational goal attainment
The Global Mindset
The Global LeaderCommunication styles
Attitudes toward conflict
Approaches to completing tasks
Decision-making styles
Attitude towards disclosure
Approaches to knowledge
Perceptions
Expectations
Assumptions
To create greater alignment in what
area must we do the greatest work
THE CULTURALLY INTELLIGENT
GLOBAL LEADER
ldquoEveryone thinks of changing the worldbut no one thinks of changing himselfrdquo
- Leo Tolstoy
IES CompetencyEducational Background
Percent of
Norm Sample
Some college (incl 2-yr degree) 355
4-yr degree 335
Some graduate courses 122
Masters level degree 118
DoctoralTerminal degree 21
OtherNone of the above 49
Totals 100
IES CompetencyWork Experience
Percent of
Norm Sample
Top Level Executive 27
Middle Manager 114
Entry-level ManagerSupervisor 154
Employee 391
Other (Including Students) 314
Totals 100
Top Level Executive
Percent of
Norm Sample
IES CompetencyWork Experience
The IES examines three main dimensions of intercultural adaptability and each dimension consists of two sub-dimensions
An Overall IES score is generated by combining the scores of the six sub-dimensions
Continuous
Learning
Interpersonal
EngagementHardiness
Exploration Global Mindset Positive Regard
Self- AwarenessRelationship
InterestResilience
IES Competency
The degree you engage the world by continually seeking to understand the world around you It influences your intercultural success by acting as an motivator to learn about why people in other cultures behave and think the way they do People who strive to learn new things are more successful at living and working with people from other cultures than those who are comfortable with what they already know
Two specific sub-dimensions comprise this factor Self-Awareness and Exploration
CONTINUOUS LEARNING
IES Competency
Self-AwarenessThe degree to which you are aware of your personal values strengths weaknesses interpersonal style and behavioral tendencies as well as their impact on others
The degree to which you reflect on this knowledge in order to engage in personal development and learning activities
ExplorationOpenness to understanding ideas values norms situations and behaviors that are different from your own
Fundamental inquisitiveness curiosity and an inner desire to learn new things
Willingness to seek out new experiences that can cause learning or a change in your perspective
Ability to learn from mistakes and to make adjustments to your personal strategies to ensure success in what you do
IES Competency
INTERPERSONAL ENGAGEMENT
This factor assesses your interest in other cultures and the importance of developing relationships with people from other cultures in general
The development of positive interpersonal relations is essential for effective performance in an intercultural environment
This factor is comprised of two dimensions
Global Mindset and Relationship Interest
IES Competency
Global Mindset The degree to which you are interested in ndash and seek to actively learn about ndash other cultures and the people that live in them
The degree to which you seek out such learning by your own choice in order to expand your global knowledge about people and their cultures
Relationship Interest
The extent to which you initiate and maintain
relationships with people from other cultures
You find that engaging others is an energy-producing
vs an energy-depleting activity
Your willingness to use a foreign language in developing
new relationships
IES Competency
HARDINESS
Managing your thoughts and emotions in intercultural situations along with your ability to be open-minded and nonjudgmental about ideas and behaviors that are new to you
The tendency to not get upset stressed frustrated or angry when you encounter situations people behavior and ideas that are different from what you are used to
Managing your emotions constructively and learning from failures and setbacks
This factor is comprised of two dimensions
Open-Mindedness and Resilience
IES Competency
Open-Mindedness or Positive Regard
Assuming the best about people and being more
accepting of different behaviors
Not resorting to negative stereotypes about other cultures
or people
Resilience
Your level of emotional strength and ability to cope with
challenging emotional experiences
Your capacity to recover quickly from psychologically
and emotionally challenging situations
Lower Positive Regard Higher Positive Regard
Hig
her
Re
silie
nce
Lo
wer
Re
silie
nce
These individuals typically
rsaquo tend to have a narrow range of things they do and people they see yet they are able to manage novel situations with little emotional strain
rsaquo have routines andor an innate ability to manage stress and therefore can often take on challenging situations
rsaquo are more likely to evaluate new situations without having that much information to really know the true picture
rsaquo are not that interested in understanding different view points on issues but can manage difficult situations when they arise
These individuals typically
rsaquo show a great ability to withhold judgment about situations until they understand them better
rsaquo do not see or anticipate new situations as challenges they ldquohave tordquo deal with but usually see them as learning opportunities
rsaquo are quite resilient to the normal stress others feel when dealing with novel situations
rsaquo would not feel compelled to draw a premature conclusion about something in order to reduce the uncertainty and the resulting stress from it
rsaquo are individuals that others come to for an objective view on something or to be listened to
These individuals typically
rsaquo are more likely to feel stress in new situations and therefore avoid them whenever possible
rsaquo judge others based on a more ethnocentric viewpoint and feel fairly confident in that judgment
rsaquo avoid alternative perspectives because they can increase uncertainty about issues or people thereby increasing stress
rsaquo are much more comfortable with the status quo because they have learned to manage those situations adequately
These individuals typically
rsaquo view others positively in new situations but their uncertainty about how to act in the new situations creates stress in them
rsaquo need to retreat to familiar surroundings from time to time in order to unwind and rejuvenate
rsaquo will be seen as people others can talk to without fear of judgment However listening in these contexts can be draining for them
rsaquo are able to view issues and actions from various points of view and take a general positive view of events
Competency Profiles ndash Behavioral Tendencies
These individuals typically
prefer routine activities and tend to have the same set of friends over time
spend time thinking about how others perceive them via self reflection rather than explicitly getting input from others
seek to understand themselves well and often have an intuitive grasp of their strengths and weaknesses
can be very observant in interactions and naturally tune into how others react toward them
These individuals typically
like to seek new experiences and learn things both about themselves and others
reflect on their experiences and always try to understand themselves better
would choose to go to a foreign country theyrsquore unfamiliar with than to a relaxing vacation spot
have a clear picture of their values and beliefs
enjoy putting themselves in challenging situations in order to test their capabilities
These individuals typically
prefer to rely on routine and known situations
prefer the assurance of certainty to the excitement of discovery
are more likely to accept things as they are than reflect on and learn from new experiences
have difficulty clearly defining their strengths and weaknesses beyond the superficial
are unlikely to seek feedback from others
are fairly unaware of how others perceive them
These individuals typically
are very interested in the world around them and often read about events going on in other countries
have a greater intellectual interest in world issues than an emotional connection to the people who are part of those issues
develop relationships more out of necessity than of interest but maintain a core set of close friends
will spend more time visiting and learning about foreign places than interacting with the people
Lo
we
r S
elf
-Aw
are
nes
s
Lower Exploration Higher Exploration
Competency Profiles ndash Behavioral TendenciesH
igh
er
Se
lf-A
wa
ren
es
s
These individuals typically
are more interested in local events than events beyond their borders
do not see the relevance of international or global affairs to their lives and so tend to ignore them if left to their own devices
might be exposed to world events or go to foreign countries but due to othersrsquo interests and prodding
might have broad interestsmdashthough usually not of a global nature--and engage in doing many different things because they have different sets of friends or friends with diverse interests
These individuals typically
are very likely to want to travel the world and see and meet people
they might prefer to hang out in local clubs or other places in order to meet andor be with the local people
make an effort to learn some of the foreign language or even learn one language very well so that they can interact with the locals
find it more interesting and meaningful to be with the foreign people than read about them in a book
pay attention to and are affected by the events that affect people more than institutions
These individuals typically
are not likely to initiate experiences or relationships with others expressly to learn about other places and peoples
tend to have the same friends theyrsquove had growing up because they were in close proximity over time
maintain friendships that reinforce their narrower band of interest about the world
could be quite happy going on a vacation by themselves and to a domestic location
are not very concerned by whatrsquos going on in the world and do not see themselves connected to others who are different from them particularly foreigners
These individuals typically
enjoy learning new things and consistently seek out new experiences
are easily bored with routine and are motivated by opportunities to change
are oriented toward learning things external to themselves rather than developing relationships with new people
know a lot about different topics but less about individual people and their lives
will often think about going to places outside their own country
Hig
he
r
Re
lati
on
sh
ip In
tere
st
Lo
we
r
Re
lati
on
sh
ip In
tere
st
Higher Global MindsetLower Global Mindset
provide experiences via
bull Multicultural teams
bull Leverage SMEs
bull Coach team members in global roles
bull Mentors from other cultures
bull Provide resources or Coach to help with transition
What can your organization do
Questions Comments Concerns
562 Edinburgh AvenueMontego Bay Jamaicawwwdcleadershiptrainingcom
O 8766317977F 8882939539
ldquoEmpowering the Global Workforce to Achieve Excellencerdquo
The Global Mindset
The Global Leader
Beliefs
Values
Perceptions
Expectations
Assumptions
Communication styles Attitudes toward
conflict Approaches to
completing tasks Decision-making
styles Attitude towards
disclosure Approaches to
knowledge
BENEFITS of Culturally Intelligent Leader
Enhances sensitivity Reduces use of stereotypes Enhances relationships Improves decision-making and work
performance Heightens awareness of individual
strengths and weaknesses Personal self-development Improved work output Job performance Organizational goal attainment
The Global Mindset
The Global LeaderCommunication styles
Attitudes toward conflict
Approaches to completing tasks
Decision-making styles
Attitude towards disclosure
Approaches to knowledge
Perceptions
Expectations
Assumptions
To create greater alignment in what
area must we do the greatest work
THE CULTURALLY INTELLIGENT
GLOBAL LEADER
ldquoEveryone thinks of changing the worldbut no one thinks of changing himselfrdquo
- Leo Tolstoy
IES CompetencyEducational Background
Percent of
Norm Sample
Some college (incl 2-yr degree) 355
4-yr degree 335
Some graduate courses 122
Masters level degree 118
DoctoralTerminal degree 21
OtherNone of the above 49
Totals 100
IES CompetencyWork Experience
Percent of
Norm Sample
Top Level Executive 27
Middle Manager 114
Entry-level ManagerSupervisor 154
Employee 391
Other (Including Students) 314
Totals 100
Top Level Executive
Percent of
Norm Sample
IES CompetencyWork Experience
The IES examines three main dimensions of intercultural adaptability and each dimension consists of two sub-dimensions
An Overall IES score is generated by combining the scores of the six sub-dimensions
Continuous
Learning
Interpersonal
EngagementHardiness
Exploration Global Mindset Positive Regard
Self- AwarenessRelationship
InterestResilience
IES Competency
The degree you engage the world by continually seeking to understand the world around you It influences your intercultural success by acting as an motivator to learn about why people in other cultures behave and think the way they do People who strive to learn new things are more successful at living and working with people from other cultures than those who are comfortable with what they already know
Two specific sub-dimensions comprise this factor Self-Awareness and Exploration
CONTINUOUS LEARNING
IES Competency
Self-AwarenessThe degree to which you are aware of your personal values strengths weaknesses interpersonal style and behavioral tendencies as well as their impact on others
The degree to which you reflect on this knowledge in order to engage in personal development and learning activities
ExplorationOpenness to understanding ideas values norms situations and behaviors that are different from your own
Fundamental inquisitiveness curiosity and an inner desire to learn new things
Willingness to seek out new experiences that can cause learning or a change in your perspective
Ability to learn from mistakes and to make adjustments to your personal strategies to ensure success in what you do
IES Competency
INTERPERSONAL ENGAGEMENT
This factor assesses your interest in other cultures and the importance of developing relationships with people from other cultures in general
The development of positive interpersonal relations is essential for effective performance in an intercultural environment
This factor is comprised of two dimensions
Global Mindset and Relationship Interest
IES Competency
Global Mindset The degree to which you are interested in ndash and seek to actively learn about ndash other cultures and the people that live in them
The degree to which you seek out such learning by your own choice in order to expand your global knowledge about people and their cultures
Relationship Interest
The extent to which you initiate and maintain
relationships with people from other cultures
You find that engaging others is an energy-producing
vs an energy-depleting activity
Your willingness to use a foreign language in developing
new relationships
IES Competency
HARDINESS
Managing your thoughts and emotions in intercultural situations along with your ability to be open-minded and nonjudgmental about ideas and behaviors that are new to you
The tendency to not get upset stressed frustrated or angry when you encounter situations people behavior and ideas that are different from what you are used to
Managing your emotions constructively and learning from failures and setbacks
This factor is comprised of two dimensions
Open-Mindedness and Resilience
IES Competency
Open-Mindedness or Positive Regard
Assuming the best about people and being more
accepting of different behaviors
Not resorting to negative stereotypes about other cultures
or people
Resilience
Your level of emotional strength and ability to cope with
challenging emotional experiences
Your capacity to recover quickly from psychologically
and emotionally challenging situations
Lower Positive Regard Higher Positive Regard
Hig
her
Re
silie
nce
Lo
wer
Re
silie
nce
These individuals typically
rsaquo tend to have a narrow range of things they do and people they see yet they are able to manage novel situations with little emotional strain
rsaquo have routines andor an innate ability to manage stress and therefore can often take on challenging situations
rsaquo are more likely to evaluate new situations without having that much information to really know the true picture
rsaquo are not that interested in understanding different view points on issues but can manage difficult situations when they arise
These individuals typically
rsaquo show a great ability to withhold judgment about situations until they understand them better
rsaquo do not see or anticipate new situations as challenges they ldquohave tordquo deal with but usually see them as learning opportunities
rsaquo are quite resilient to the normal stress others feel when dealing with novel situations
rsaquo would not feel compelled to draw a premature conclusion about something in order to reduce the uncertainty and the resulting stress from it
rsaquo are individuals that others come to for an objective view on something or to be listened to
These individuals typically
rsaquo are more likely to feel stress in new situations and therefore avoid them whenever possible
rsaquo judge others based on a more ethnocentric viewpoint and feel fairly confident in that judgment
rsaquo avoid alternative perspectives because they can increase uncertainty about issues or people thereby increasing stress
rsaquo are much more comfortable with the status quo because they have learned to manage those situations adequately
These individuals typically
rsaquo view others positively in new situations but their uncertainty about how to act in the new situations creates stress in them
rsaquo need to retreat to familiar surroundings from time to time in order to unwind and rejuvenate
rsaquo will be seen as people others can talk to without fear of judgment However listening in these contexts can be draining for them
rsaquo are able to view issues and actions from various points of view and take a general positive view of events
Competency Profiles ndash Behavioral Tendencies
These individuals typically
prefer routine activities and tend to have the same set of friends over time
spend time thinking about how others perceive them via self reflection rather than explicitly getting input from others
seek to understand themselves well and often have an intuitive grasp of their strengths and weaknesses
can be very observant in interactions and naturally tune into how others react toward them
These individuals typically
like to seek new experiences and learn things both about themselves and others
reflect on their experiences and always try to understand themselves better
would choose to go to a foreign country theyrsquore unfamiliar with than to a relaxing vacation spot
have a clear picture of their values and beliefs
enjoy putting themselves in challenging situations in order to test their capabilities
These individuals typically
prefer to rely on routine and known situations
prefer the assurance of certainty to the excitement of discovery
are more likely to accept things as they are than reflect on and learn from new experiences
have difficulty clearly defining their strengths and weaknesses beyond the superficial
are unlikely to seek feedback from others
are fairly unaware of how others perceive them
These individuals typically
are very interested in the world around them and often read about events going on in other countries
have a greater intellectual interest in world issues than an emotional connection to the people who are part of those issues
develop relationships more out of necessity than of interest but maintain a core set of close friends
will spend more time visiting and learning about foreign places than interacting with the people
Lo
we
r S
elf
-Aw
are
nes
s
Lower Exploration Higher Exploration
Competency Profiles ndash Behavioral TendenciesH
igh
er
Se
lf-A
wa
ren
es
s
These individuals typically
are more interested in local events than events beyond their borders
do not see the relevance of international or global affairs to their lives and so tend to ignore them if left to their own devices
might be exposed to world events or go to foreign countries but due to othersrsquo interests and prodding
might have broad interestsmdashthough usually not of a global nature--and engage in doing many different things because they have different sets of friends or friends with diverse interests
These individuals typically
are very likely to want to travel the world and see and meet people
they might prefer to hang out in local clubs or other places in order to meet andor be with the local people
make an effort to learn some of the foreign language or even learn one language very well so that they can interact with the locals
find it more interesting and meaningful to be with the foreign people than read about them in a book
pay attention to and are affected by the events that affect people more than institutions
These individuals typically
are not likely to initiate experiences or relationships with others expressly to learn about other places and peoples
tend to have the same friends theyrsquove had growing up because they were in close proximity over time
maintain friendships that reinforce their narrower band of interest about the world
could be quite happy going on a vacation by themselves and to a domestic location
are not very concerned by whatrsquos going on in the world and do not see themselves connected to others who are different from them particularly foreigners
These individuals typically
enjoy learning new things and consistently seek out new experiences
are easily bored with routine and are motivated by opportunities to change
are oriented toward learning things external to themselves rather than developing relationships with new people
know a lot about different topics but less about individual people and their lives
will often think about going to places outside their own country
Hig
he
r
Re
lati
on
sh
ip In
tere
st
Lo
we
r
Re
lati
on
sh
ip In
tere
st
Higher Global MindsetLower Global Mindset
provide experiences via
bull Multicultural teams
bull Leverage SMEs
bull Coach team members in global roles
bull Mentors from other cultures
bull Provide resources or Coach to help with transition
What can your organization do
Questions Comments Concerns
562 Edinburgh AvenueMontego Bay Jamaicawwwdcleadershiptrainingcom
O 8766317977F 8882939539
ldquoEmpowering the Global Workforce to Achieve Excellencerdquo
The Global Mindset
The Global LeaderCommunication styles
Attitudes toward conflict
Approaches to completing tasks
Decision-making styles
Attitude towards disclosure
Approaches to knowledge
Perceptions
Expectations
Assumptions
To create greater alignment in what
area must we do the greatest work
THE CULTURALLY INTELLIGENT
GLOBAL LEADER
ldquoEveryone thinks of changing the worldbut no one thinks of changing himselfrdquo
- Leo Tolstoy
IES CompetencyEducational Background
Percent of
Norm Sample
Some college (incl 2-yr degree) 355
4-yr degree 335
Some graduate courses 122
Masters level degree 118
DoctoralTerminal degree 21
OtherNone of the above 49
Totals 100
IES CompetencyWork Experience
Percent of
Norm Sample
Top Level Executive 27
Middle Manager 114
Entry-level ManagerSupervisor 154
Employee 391
Other (Including Students) 314
Totals 100
Top Level Executive
Percent of
Norm Sample
IES CompetencyWork Experience
The IES examines three main dimensions of intercultural adaptability and each dimension consists of two sub-dimensions
An Overall IES score is generated by combining the scores of the six sub-dimensions
Continuous
Learning
Interpersonal
EngagementHardiness
Exploration Global Mindset Positive Regard
Self- AwarenessRelationship
InterestResilience
IES Competency
The degree you engage the world by continually seeking to understand the world around you It influences your intercultural success by acting as an motivator to learn about why people in other cultures behave and think the way they do People who strive to learn new things are more successful at living and working with people from other cultures than those who are comfortable with what they already know
Two specific sub-dimensions comprise this factor Self-Awareness and Exploration
CONTINUOUS LEARNING
IES Competency
Self-AwarenessThe degree to which you are aware of your personal values strengths weaknesses interpersonal style and behavioral tendencies as well as their impact on others
The degree to which you reflect on this knowledge in order to engage in personal development and learning activities
ExplorationOpenness to understanding ideas values norms situations and behaviors that are different from your own
Fundamental inquisitiveness curiosity and an inner desire to learn new things
Willingness to seek out new experiences that can cause learning or a change in your perspective
Ability to learn from mistakes and to make adjustments to your personal strategies to ensure success in what you do
IES Competency
INTERPERSONAL ENGAGEMENT
This factor assesses your interest in other cultures and the importance of developing relationships with people from other cultures in general
The development of positive interpersonal relations is essential for effective performance in an intercultural environment
This factor is comprised of two dimensions
Global Mindset and Relationship Interest
IES Competency
Global Mindset The degree to which you are interested in ndash and seek to actively learn about ndash other cultures and the people that live in them
The degree to which you seek out such learning by your own choice in order to expand your global knowledge about people and their cultures
Relationship Interest
The extent to which you initiate and maintain
relationships with people from other cultures
You find that engaging others is an energy-producing
vs an energy-depleting activity
Your willingness to use a foreign language in developing
new relationships
IES Competency
HARDINESS
Managing your thoughts and emotions in intercultural situations along with your ability to be open-minded and nonjudgmental about ideas and behaviors that are new to you
The tendency to not get upset stressed frustrated or angry when you encounter situations people behavior and ideas that are different from what you are used to
Managing your emotions constructively and learning from failures and setbacks
This factor is comprised of two dimensions
Open-Mindedness and Resilience
IES Competency
Open-Mindedness or Positive Regard
Assuming the best about people and being more
accepting of different behaviors
Not resorting to negative stereotypes about other cultures
or people
Resilience
Your level of emotional strength and ability to cope with
challenging emotional experiences
Your capacity to recover quickly from psychologically
and emotionally challenging situations
Lower Positive Regard Higher Positive Regard
Hig
her
Re
silie
nce
Lo
wer
Re
silie
nce
These individuals typically
rsaquo tend to have a narrow range of things they do and people they see yet they are able to manage novel situations with little emotional strain
rsaquo have routines andor an innate ability to manage stress and therefore can often take on challenging situations
rsaquo are more likely to evaluate new situations without having that much information to really know the true picture
rsaquo are not that interested in understanding different view points on issues but can manage difficult situations when they arise
These individuals typically
rsaquo show a great ability to withhold judgment about situations until they understand them better
rsaquo do not see or anticipate new situations as challenges they ldquohave tordquo deal with but usually see them as learning opportunities
rsaquo are quite resilient to the normal stress others feel when dealing with novel situations
rsaquo would not feel compelled to draw a premature conclusion about something in order to reduce the uncertainty and the resulting stress from it
rsaquo are individuals that others come to for an objective view on something or to be listened to
These individuals typically
rsaquo are more likely to feel stress in new situations and therefore avoid them whenever possible
rsaquo judge others based on a more ethnocentric viewpoint and feel fairly confident in that judgment
rsaquo avoid alternative perspectives because they can increase uncertainty about issues or people thereby increasing stress
rsaquo are much more comfortable with the status quo because they have learned to manage those situations adequately
These individuals typically
rsaquo view others positively in new situations but their uncertainty about how to act in the new situations creates stress in them
rsaquo need to retreat to familiar surroundings from time to time in order to unwind and rejuvenate
rsaquo will be seen as people others can talk to without fear of judgment However listening in these contexts can be draining for them
rsaquo are able to view issues and actions from various points of view and take a general positive view of events
Competency Profiles ndash Behavioral Tendencies
These individuals typically
prefer routine activities and tend to have the same set of friends over time
spend time thinking about how others perceive them via self reflection rather than explicitly getting input from others
seek to understand themselves well and often have an intuitive grasp of their strengths and weaknesses
can be very observant in interactions and naturally tune into how others react toward them
These individuals typically
like to seek new experiences and learn things both about themselves and others
reflect on their experiences and always try to understand themselves better
would choose to go to a foreign country theyrsquore unfamiliar with than to a relaxing vacation spot
have a clear picture of their values and beliefs
enjoy putting themselves in challenging situations in order to test their capabilities
These individuals typically
prefer to rely on routine and known situations
prefer the assurance of certainty to the excitement of discovery
are more likely to accept things as they are than reflect on and learn from new experiences
have difficulty clearly defining their strengths and weaknesses beyond the superficial
are unlikely to seek feedback from others
are fairly unaware of how others perceive them
These individuals typically
are very interested in the world around them and often read about events going on in other countries
have a greater intellectual interest in world issues than an emotional connection to the people who are part of those issues
develop relationships more out of necessity than of interest but maintain a core set of close friends
will spend more time visiting and learning about foreign places than interacting with the people
Lo
we
r S
elf
-Aw
are
nes
s
Lower Exploration Higher Exploration
Competency Profiles ndash Behavioral TendenciesH
igh
er
Se
lf-A
wa
ren
es
s
These individuals typically
are more interested in local events than events beyond their borders
do not see the relevance of international or global affairs to their lives and so tend to ignore them if left to their own devices
might be exposed to world events or go to foreign countries but due to othersrsquo interests and prodding
might have broad interestsmdashthough usually not of a global nature--and engage in doing many different things because they have different sets of friends or friends with diverse interests
These individuals typically
are very likely to want to travel the world and see and meet people
they might prefer to hang out in local clubs or other places in order to meet andor be with the local people
make an effort to learn some of the foreign language or even learn one language very well so that they can interact with the locals
find it more interesting and meaningful to be with the foreign people than read about them in a book
pay attention to and are affected by the events that affect people more than institutions
These individuals typically
are not likely to initiate experiences or relationships with others expressly to learn about other places and peoples
tend to have the same friends theyrsquove had growing up because they were in close proximity over time
maintain friendships that reinforce their narrower band of interest about the world
could be quite happy going on a vacation by themselves and to a domestic location
are not very concerned by whatrsquos going on in the world and do not see themselves connected to others who are different from them particularly foreigners
These individuals typically
enjoy learning new things and consistently seek out new experiences
are easily bored with routine and are motivated by opportunities to change
are oriented toward learning things external to themselves rather than developing relationships with new people
know a lot about different topics but less about individual people and their lives
will often think about going to places outside their own country
Hig
he
r
Re
lati
on
sh
ip In
tere
st
Lo
we
r
Re
lati
on
sh
ip In
tere
st
Higher Global MindsetLower Global Mindset
provide experiences via
bull Multicultural teams
bull Leverage SMEs
bull Coach team members in global roles
bull Mentors from other cultures
bull Provide resources or Coach to help with transition
What can your organization do
Questions Comments Concerns
562 Edinburgh AvenueMontego Bay Jamaicawwwdcleadershiptrainingcom
O 8766317977F 8882939539
ldquoEmpowering the Global Workforce to Achieve Excellencerdquo
THE CULTURALLY INTELLIGENT
GLOBAL LEADER
ldquoEveryone thinks of changing the worldbut no one thinks of changing himselfrdquo
- Leo Tolstoy
IES CompetencyEducational Background
Percent of
Norm Sample
Some college (incl 2-yr degree) 355
4-yr degree 335
Some graduate courses 122
Masters level degree 118
DoctoralTerminal degree 21
OtherNone of the above 49
Totals 100
IES CompetencyWork Experience
Percent of
Norm Sample
Top Level Executive 27
Middle Manager 114
Entry-level ManagerSupervisor 154
Employee 391
Other (Including Students) 314
Totals 100
Top Level Executive
Percent of
Norm Sample
IES CompetencyWork Experience
The IES examines three main dimensions of intercultural adaptability and each dimension consists of two sub-dimensions
An Overall IES score is generated by combining the scores of the six sub-dimensions
Continuous
Learning
Interpersonal
EngagementHardiness
Exploration Global Mindset Positive Regard
Self- AwarenessRelationship
InterestResilience
IES Competency
The degree you engage the world by continually seeking to understand the world around you It influences your intercultural success by acting as an motivator to learn about why people in other cultures behave and think the way they do People who strive to learn new things are more successful at living and working with people from other cultures than those who are comfortable with what they already know
Two specific sub-dimensions comprise this factor Self-Awareness and Exploration
CONTINUOUS LEARNING
IES Competency
Self-AwarenessThe degree to which you are aware of your personal values strengths weaknesses interpersonal style and behavioral tendencies as well as their impact on others
The degree to which you reflect on this knowledge in order to engage in personal development and learning activities
ExplorationOpenness to understanding ideas values norms situations and behaviors that are different from your own
Fundamental inquisitiveness curiosity and an inner desire to learn new things
Willingness to seek out new experiences that can cause learning or a change in your perspective
Ability to learn from mistakes and to make adjustments to your personal strategies to ensure success in what you do
IES Competency
INTERPERSONAL ENGAGEMENT
This factor assesses your interest in other cultures and the importance of developing relationships with people from other cultures in general
The development of positive interpersonal relations is essential for effective performance in an intercultural environment
This factor is comprised of two dimensions
Global Mindset and Relationship Interest
IES Competency
Global Mindset The degree to which you are interested in ndash and seek to actively learn about ndash other cultures and the people that live in them
The degree to which you seek out such learning by your own choice in order to expand your global knowledge about people and their cultures
Relationship Interest
The extent to which you initiate and maintain
relationships with people from other cultures
You find that engaging others is an energy-producing
vs an energy-depleting activity
Your willingness to use a foreign language in developing
new relationships
IES Competency
HARDINESS
Managing your thoughts and emotions in intercultural situations along with your ability to be open-minded and nonjudgmental about ideas and behaviors that are new to you
The tendency to not get upset stressed frustrated or angry when you encounter situations people behavior and ideas that are different from what you are used to
Managing your emotions constructively and learning from failures and setbacks
This factor is comprised of two dimensions
Open-Mindedness and Resilience
IES Competency
Open-Mindedness or Positive Regard
Assuming the best about people and being more
accepting of different behaviors
Not resorting to negative stereotypes about other cultures
or people
Resilience
Your level of emotional strength and ability to cope with
challenging emotional experiences
Your capacity to recover quickly from psychologically
and emotionally challenging situations
Lower Positive Regard Higher Positive Regard
Hig
her
Re
silie
nce
Lo
wer
Re
silie
nce
These individuals typically
rsaquo tend to have a narrow range of things they do and people they see yet they are able to manage novel situations with little emotional strain
rsaquo have routines andor an innate ability to manage stress and therefore can often take on challenging situations
rsaquo are more likely to evaluate new situations without having that much information to really know the true picture
rsaquo are not that interested in understanding different view points on issues but can manage difficult situations when they arise
These individuals typically
rsaquo show a great ability to withhold judgment about situations until they understand them better
rsaquo do not see or anticipate new situations as challenges they ldquohave tordquo deal with but usually see them as learning opportunities
rsaquo are quite resilient to the normal stress others feel when dealing with novel situations
rsaquo would not feel compelled to draw a premature conclusion about something in order to reduce the uncertainty and the resulting stress from it
rsaquo are individuals that others come to for an objective view on something or to be listened to
These individuals typically
rsaquo are more likely to feel stress in new situations and therefore avoid them whenever possible
rsaquo judge others based on a more ethnocentric viewpoint and feel fairly confident in that judgment
rsaquo avoid alternative perspectives because they can increase uncertainty about issues or people thereby increasing stress
rsaquo are much more comfortable with the status quo because they have learned to manage those situations adequately
These individuals typically
rsaquo view others positively in new situations but their uncertainty about how to act in the new situations creates stress in them
rsaquo need to retreat to familiar surroundings from time to time in order to unwind and rejuvenate
rsaquo will be seen as people others can talk to without fear of judgment However listening in these contexts can be draining for them
rsaquo are able to view issues and actions from various points of view and take a general positive view of events
Competency Profiles ndash Behavioral Tendencies
These individuals typically
prefer routine activities and tend to have the same set of friends over time
spend time thinking about how others perceive them via self reflection rather than explicitly getting input from others
seek to understand themselves well and often have an intuitive grasp of their strengths and weaknesses
can be very observant in interactions and naturally tune into how others react toward them
These individuals typically
like to seek new experiences and learn things both about themselves and others
reflect on their experiences and always try to understand themselves better
would choose to go to a foreign country theyrsquore unfamiliar with than to a relaxing vacation spot
have a clear picture of their values and beliefs
enjoy putting themselves in challenging situations in order to test their capabilities
These individuals typically
prefer to rely on routine and known situations
prefer the assurance of certainty to the excitement of discovery
are more likely to accept things as they are than reflect on and learn from new experiences
have difficulty clearly defining their strengths and weaknesses beyond the superficial
are unlikely to seek feedback from others
are fairly unaware of how others perceive them
These individuals typically
are very interested in the world around them and often read about events going on in other countries
have a greater intellectual interest in world issues than an emotional connection to the people who are part of those issues
develop relationships more out of necessity than of interest but maintain a core set of close friends
will spend more time visiting and learning about foreign places than interacting with the people
Lo
we
r S
elf
-Aw
are
nes
s
Lower Exploration Higher Exploration
Competency Profiles ndash Behavioral TendenciesH
igh
er
Se
lf-A
wa
ren
es
s
These individuals typically
are more interested in local events than events beyond their borders
do not see the relevance of international or global affairs to their lives and so tend to ignore them if left to their own devices
might be exposed to world events or go to foreign countries but due to othersrsquo interests and prodding
might have broad interestsmdashthough usually not of a global nature--and engage in doing many different things because they have different sets of friends or friends with diverse interests
These individuals typically
are very likely to want to travel the world and see and meet people
they might prefer to hang out in local clubs or other places in order to meet andor be with the local people
make an effort to learn some of the foreign language or even learn one language very well so that they can interact with the locals
find it more interesting and meaningful to be with the foreign people than read about them in a book
pay attention to and are affected by the events that affect people more than institutions
These individuals typically
are not likely to initiate experiences or relationships with others expressly to learn about other places and peoples
tend to have the same friends theyrsquove had growing up because they were in close proximity over time
maintain friendships that reinforce their narrower band of interest about the world
could be quite happy going on a vacation by themselves and to a domestic location
are not very concerned by whatrsquos going on in the world and do not see themselves connected to others who are different from them particularly foreigners
These individuals typically
enjoy learning new things and consistently seek out new experiences
are easily bored with routine and are motivated by opportunities to change
are oriented toward learning things external to themselves rather than developing relationships with new people
know a lot about different topics but less about individual people and their lives
will often think about going to places outside their own country
Hig
he
r
Re
lati
on
sh
ip In
tere
st
Lo
we
r
Re
lati
on
sh
ip In
tere
st
Higher Global MindsetLower Global Mindset
provide experiences via
bull Multicultural teams
bull Leverage SMEs
bull Coach team members in global roles
bull Mentors from other cultures
bull Provide resources or Coach to help with transition
What can your organization do
Questions Comments Concerns
562 Edinburgh AvenueMontego Bay Jamaicawwwdcleadershiptrainingcom
O 8766317977F 8882939539
ldquoEmpowering the Global Workforce to Achieve Excellencerdquo
IES CompetencyEducational Background
Percent of
Norm Sample
Some college (incl 2-yr degree) 355
4-yr degree 335
Some graduate courses 122
Masters level degree 118
DoctoralTerminal degree 21
OtherNone of the above 49
Totals 100
IES CompetencyWork Experience
Percent of
Norm Sample
Top Level Executive 27
Middle Manager 114
Entry-level ManagerSupervisor 154
Employee 391
Other (Including Students) 314
Totals 100
Top Level Executive
Percent of
Norm Sample
IES CompetencyWork Experience
The IES examines three main dimensions of intercultural adaptability and each dimension consists of two sub-dimensions
An Overall IES score is generated by combining the scores of the six sub-dimensions
Continuous
Learning
Interpersonal
EngagementHardiness
Exploration Global Mindset Positive Regard
Self- AwarenessRelationship
InterestResilience
IES Competency
The degree you engage the world by continually seeking to understand the world around you It influences your intercultural success by acting as an motivator to learn about why people in other cultures behave and think the way they do People who strive to learn new things are more successful at living and working with people from other cultures than those who are comfortable with what they already know
Two specific sub-dimensions comprise this factor Self-Awareness and Exploration
CONTINUOUS LEARNING
IES Competency
Self-AwarenessThe degree to which you are aware of your personal values strengths weaknesses interpersonal style and behavioral tendencies as well as their impact on others
The degree to which you reflect on this knowledge in order to engage in personal development and learning activities
ExplorationOpenness to understanding ideas values norms situations and behaviors that are different from your own
Fundamental inquisitiveness curiosity and an inner desire to learn new things
Willingness to seek out new experiences that can cause learning or a change in your perspective
Ability to learn from mistakes and to make adjustments to your personal strategies to ensure success in what you do
IES Competency
INTERPERSONAL ENGAGEMENT
This factor assesses your interest in other cultures and the importance of developing relationships with people from other cultures in general
The development of positive interpersonal relations is essential for effective performance in an intercultural environment
This factor is comprised of two dimensions
Global Mindset and Relationship Interest
IES Competency
Global Mindset The degree to which you are interested in ndash and seek to actively learn about ndash other cultures and the people that live in them
The degree to which you seek out such learning by your own choice in order to expand your global knowledge about people and their cultures
Relationship Interest
The extent to which you initiate and maintain
relationships with people from other cultures
You find that engaging others is an energy-producing
vs an energy-depleting activity
Your willingness to use a foreign language in developing
new relationships
IES Competency
HARDINESS
Managing your thoughts and emotions in intercultural situations along with your ability to be open-minded and nonjudgmental about ideas and behaviors that are new to you
The tendency to not get upset stressed frustrated or angry when you encounter situations people behavior and ideas that are different from what you are used to
Managing your emotions constructively and learning from failures and setbacks
This factor is comprised of two dimensions
Open-Mindedness and Resilience
IES Competency
Open-Mindedness or Positive Regard
Assuming the best about people and being more
accepting of different behaviors
Not resorting to negative stereotypes about other cultures
or people
Resilience
Your level of emotional strength and ability to cope with
challenging emotional experiences
Your capacity to recover quickly from psychologically
and emotionally challenging situations
Lower Positive Regard Higher Positive Regard
Hig
her
Re
silie
nce
Lo
wer
Re
silie
nce
These individuals typically
rsaquo tend to have a narrow range of things they do and people they see yet they are able to manage novel situations with little emotional strain
rsaquo have routines andor an innate ability to manage stress and therefore can often take on challenging situations
rsaquo are more likely to evaluate new situations without having that much information to really know the true picture
rsaquo are not that interested in understanding different view points on issues but can manage difficult situations when they arise
These individuals typically
rsaquo show a great ability to withhold judgment about situations until they understand them better
rsaquo do not see or anticipate new situations as challenges they ldquohave tordquo deal with but usually see them as learning opportunities
rsaquo are quite resilient to the normal stress others feel when dealing with novel situations
rsaquo would not feel compelled to draw a premature conclusion about something in order to reduce the uncertainty and the resulting stress from it
rsaquo are individuals that others come to for an objective view on something or to be listened to
These individuals typically
rsaquo are more likely to feel stress in new situations and therefore avoid them whenever possible
rsaquo judge others based on a more ethnocentric viewpoint and feel fairly confident in that judgment
rsaquo avoid alternative perspectives because they can increase uncertainty about issues or people thereby increasing stress
rsaquo are much more comfortable with the status quo because they have learned to manage those situations adequately
These individuals typically
rsaquo view others positively in new situations but their uncertainty about how to act in the new situations creates stress in them
rsaquo need to retreat to familiar surroundings from time to time in order to unwind and rejuvenate
rsaquo will be seen as people others can talk to without fear of judgment However listening in these contexts can be draining for them
rsaquo are able to view issues and actions from various points of view and take a general positive view of events
Competency Profiles ndash Behavioral Tendencies
These individuals typically
prefer routine activities and tend to have the same set of friends over time
spend time thinking about how others perceive them via self reflection rather than explicitly getting input from others
seek to understand themselves well and often have an intuitive grasp of their strengths and weaknesses
can be very observant in interactions and naturally tune into how others react toward them
These individuals typically
like to seek new experiences and learn things both about themselves and others
reflect on their experiences and always try to understand themselves better
would choose to go to a foreign country theyrsquore unfamiliar with than to a relaxing vacation spot
have a clear picture of their values and beliefs
enjoy putting themselves in challenging situations in order to test their capabilities
These individuals typically
prefer to rely on routine and known situations
prefer the assurance of certainty to the excitement of discovery
are more likely to accept things as they are than reflect on and learn from new experiences
have difficulty clearly defining their strengths and weaknesses beyond the superficial
are unlikely to seek feedback from others
are fairly unaware of how others perceive them
These individuals typically
are very interested in the world around them and often read about events going on in other countries
have a greater intellectual interest in world issues than an emotional connection to the people who are part of those issues
develop relationships more out of necessity than of interest but maintain a core set of close friends
will spend more time visiting and learning about foreign places than interacting with the people
Lo
we
r S
elf
-Aw
are
nes
s
Lower Exploration Higher Exploration
Competency Profiles ndash Behavioral TendenciesH
igh
er
Se
lf-A
wa
ren
es
s
These individuals typically
are more interested in local events than events beyond their borders
do not see the relevance of international or global affairs to their lives and so tend to ignore them if left to their own devices
might be exposed to world events or go to foreign countries but due to othersrsquo interests and prodding
might have broad interestsmdashthough usually not of a global nature--and engage in doing many different things because they have different sets of friends or friends with diverse interests
These individuals typically
are very likely to want to travel the world and see and meet people
they might prefer to hang out in local clubs or other places in order to meet andor be with the local people
make an effort to learn some of the foreign language or even learn one language very well so that they can interact with the locals
find it more interesting and meaningful to be with the foreign people than read about them in a book
pay attention to and are affected by the events that affect people more than institutions
These individuals typically
are not likely to initiate experiences or relationships with others expressly to learn about other places and peoples
tend to have the same friends theyrsquove had growing up because they were in close proximity over time
maintain friendships that reinforce their narrower band of interest about the world
could be quite happy going on a vacation by themselves and to a domestic location
are not very concerned by whatrsquos going on in the world and do not see themselves connected to others who are different from them particularly foreigners
These individuals typically
enjoy learning new things and consistently seek out new experiences
are easily bored with routine and are motivated by opportunities to change
are oriented toward learning things external to themselves rather than developing relationships with new people
know a lot about different topics but less about individual people and their lives
will often think about going to places outside their own country
Hig
he
r
Re
lati
on
sh
ip In
tere
st
Lo
we
r
Re
lati
on
sh
ip In
tere
st
Higher Global MindsetLower Global Mindset
provide experiences via
bull Multicultural teams
bull Leverage SMEs
bull Coach team members in global roles
bull Mentors from other cultures
bull Provide resources or Coach to help with transition
What can your organization do
Questions Comments Concerns
562 Edinburgh AvenueMontego Bay Jamaicawwwdcleadershiptrainingcom
O 8766317977F 8882939539
ldquoEmpowering the Global Workforce to Achieve Excellencerdquo
IES CompetencyWork Experience
Percent of
Norm Sample
Top Level Executive 27
Middle Manager 114
Entry-level ManagerSupervisor 154
Employee 391
Other (Including Students) 314
Totals 100
Top Level Executive
Percent of
Norm Sample
IES CompetencyWork Experience
The IES examines three main dimensions of intercultural adaptability and each dimension consists of two sub-dimensions
An Overall IES score is generated by combining the scores of the six sub-dimensions
Continuous
Learning
Interpersonal
EngagementHardiness
Exploration Global Mindset Positive Regard
Self- AwarenessRelationship
InterestResilience
IES Competency
The degree you engage the world by continually seeking to understand the world around you It influences your intercultural success by acting as an motivator to learn about why people in other cultures behave and think the way they do People who strive to learn new things are more successful at living and working with people from other cultures than those who are comfortable with what they already know
Two specific sub-dimensions comprise this factor Self-Awareness and Exploration
CONTINUOUS LEARNING
IES Competency
Self-AwarenessThe degree to which you are aware of your personal values strengths weaknesses interpersonal style and behavioral tendencies as well as their impact on others
The degree to which you reflect on this knowledge in order to engage in personal development and learning activities
ExplorationOpenness to understanding ideas values norms situations and behaviors that are different from your own
Fundamental inquisitiveness curiosity and an inner desire to learn new things
Willingness to seek out new experiences that can cause learning or a change in your perspective
Ability to learn from mistakes and to make adjustments to your personal strategies to ensure success in what you do
IES Competency
INTERPERSONAL ENGAGEMENT
This factor assesses your interest in other cultures and the importance of developing relationships with people from other cultures in general
The development of positive interpersonal relations is essential for effective performance in an intercultural environment
This factor is comprised of two dimensions
Global Mindset and Relationship Interest
IES Competency
Global Mindset The degree to which you are interested in ndash and seek to actively learn about ndash other cultures and the people that live in them
The degree to which you seek out such learning by your own choice in order to expand your global knowledge about people and their cultures
Relationship Interest
The extent to which you initiate and maintain
relationships with people from other cultures
You find that engaging others is an energy-producing
vs an energy-depleting activity
Your willingness to use a foreign language in developing
new relationships
IES Competency
HARDINESS
Managing your thoughts and emotions in intercultural situations along with your ability to be open-minded and nonjudgmental about ideas and behaviors that are new to you
The tendency to not get upset stressed frustrated or angry when you encounter situations people behavior and ideas that are different from what you are used to
Managing your emotions constructively and learning from failures and setbacks
This factor is comprised of two dimensions
Open-Mindedness and Resilience
IES Competency
Open-Mindedness or Positive Regard
Assuming the best about people and being more
accepting of different behaviors
Not resorting to negative stereotypes about other cultures
or people
Resilience
Your level of emotional strength and ability to cope with
challenging emotional experiences
Your capacity to recover quickly from psychologically
and emotionally challenging situations
Lower Positive Regard Higher Positive Regard
Hig
her
Re
silie
nce
Lo
wer
Re
silie
nce
These individuals typically
rsaquo tend to have a narrow range of things they do and people they see yet they are able to manage novel situations with little emotional strain
rsaquo have routines andor an innate ability to manage stress and therefore can often take on challenging situations
rsaquo are more likely to evaluate new situations without having that much information to really know the true picture
rsaquo are not that interested in understanding different view points on issues but can manage difficult situations when they arise
These individuals typically
rsaquo show a great ability to withhold judgment about situations until they understand them better
rsaquo do not see or anticipate new situations as challenges they ldquohave tordquo deal with but usually see them as learning opportunities
rsaquo are quite resilient to the normal stress others feel when dealing with novel situations
rsaquo would not feel compelled to draw a premature conclusion about something in order to reduce the uncertainty and the resulting stress from it
rsaquo are individuals that others come to for an objective view on something or to be listened to
These individuals typically
rsaquo are more likely to feel stress in new situations and therefore avoid them whenever possible
rsaquo judge others based on a more ethnocentric viewpoint and feel fairly confident in that judgment
rsaquo avoid alternative perspectives because they can increase uncertainty about issues or people thereby increasing stress
rsaquo are much more comfortable with the status quo because they have learned to manage those situations adequately
These individuals typically
rsaquo view others positively in new situations but their uncertainty about how to act in the new situations creates stress in them
rsaquo need to retreat to familiar surroundings from time to time in order to unwind and rejuvenate
rsaquo will be seen as people others can talk to without fear of judgment However listening in these contexts can be draining for them
rsaquo are able to view issues and actions from various points of view and take a general positive view of events
Competency Profiles ndash Behavioral Tendencies
These individuals typically
prefer routine activities and tend to have the same set of friends over time
spend time thinking about how others perceive them via self reflection rather than explicitly getting input from others
seek to understand themselves well and often have an intuitive grasp of their strengths and weaknesses
can be very observant in interactions and naturally tune into how others react toward them
These individuals typically
like to seek new experiences and learn things both about themselves and others
reflect on their experiences and always try to understand themselves better
would choose to go to a foreign country theyrsquore unfamiliar with than to a relaxing vacation spot
have a clear picture of their values and beliefs
enjoy putting themselves in challenging situations in order to test their capabilities
These individuals typically
prefer to rely on routine and known situations
prefer the assurance of certainty to the excitement of discovery
are more likely to accept things as they are than reflect on and learn from new experiences
have difficulty clearly defining their strengths and weaknesses beyond the superficial
are unlikely to seek feedback from others
are fairly unaware of how others perceive them
These individuals typically
are very interested in the world around them and often read about events going on in other countries
have a greater intellectual interest in world issues than an emotional connection to the people who are part of those issues
develop relationships more out of necessity than of interest but maintain a core set of close friends
will spend more time visiting and learning about foreign places than interacting with the people
Lo
we
r S
elf
-Aw
are
nes
s
Lower Exploration Higher Exploration
Competency Profiles ndash Behavioral TendenciesH
igh
er
Se
lf-A
wa
ren
es
s
These individuals typically
are more interested in local events than events beyond their borders
do not see the relevance of international or global affairs to their lives and so tend to ignore them if left to their own devices
might be exposed to world events or go to foreign countries but due to othersrsquo interests and prodding
might have broad interestsmdashthough usually not of a global nature--and engage in doing many different things because they have different sets of friends or friends with diverse interests
These individuals typically
are very likely to want to travel the world and see and meet people
they might prefer to hang out in local clubs or other places in order to meet andor be with the local people
make an effort to learn some of the foreign language or even learn one language very well so that they can interact with the locals
find it more interesting and meaningful to be with the foreign people than read about them in a book
pay attention to and are affected by the events that affect people more than institutions
These individuals typically
are not likely to initiate experiences or relationships with others expressly to learn about other places and peoples
tend to have the same friends theyrsquove had growing up because they were in close proximity over time
maintain friendships that reinforce their narrower band of interest about the world
could be quite happy going on a vacation by themselves and to a domestic location
are not very concerned by whatrsquos going on in the world and do not see themselves connected to others who are different from them particularly foreigners
These individuals typically
enjoy learning new things and consistently seek out new experiences
are easily bored with routine and are motivated by opportunities to change
are oriented toward learning things external to themselves rather than developing relationships with new people
know a lot about different topics but less about individual people and their lives
will often think about going to places outside their own country
Hig
he
r
Re
lati
on
sh
ip In
tere
st
Lo
we
r
Re
lati
on
sh
ip In
tere
st
Higher Global MindsetLower Global Mindset
provide experiences via
bull Multicultural teams
bull Leverage SMEs
bull Coach team members in global roles
bull Mentors from other cultures
bull Provide resources or Coach to help with transition
What can your organization do
Questions Comments Concerns
562 Edinburgh AvenueMontego Bay Jamaicawwwdcleadershiptrainingcom
O 8766317977F 8882939539
ldquoEmpowering the Global Workforce to Achieve Excellencerdquo
IES CompetencyWork Experience
The IES examines three main dimensions of intercultural adaptability and each dimension consists of two sub-dimensions
An Overall IES score is generated by combining the scores of the six sub-dimensions
Continuous
Learning
Interpersonal
EngagementHardiness
Exploration Global Mindset Positive Regard
Self- AwarenessRelationship
InterestResilience
IES Competency
The degree you engage the world by continually seeking to understand the world around you It influences your intercultural success by acting as an motivator to learn about why people in other cultures behave and think the way they do People who strive to learn new things are more successful at living and working with people from other cultures than those who are comfortable with what they already know
Two specific sub-dimensions comprise this factor Self-Awareness and Exploration
CONTINUOUS LEARNING
IES Competency
Self-AwarenessThe degree to which you are aware of your personal values strengths weaknesses interpersonal style and behavioral tendencies as well as their impact on others
The degree to which you reflect on this knowledge in order to engage in personal development and learning activities
ExplorationOpenness to understanding ideas values norms situations and behaviors that are different from your own
Fundamental inquisitiveness curiosity and an inner desire to learn new things
Willingness to seek out new experiences that can cause learning or a change in your perspective
Ability to learn from mistakes and to make adjustments to your personal strategies to ensure success in what you do
IES Competency
INTERPERSONAL ENGAGEMENT
This factor assesses your interest in other cultures and the importance of developing relationships with people from other cultures in general
The development of positive interpersonal relations is essential for effective performance in an intercultural environment
This factor is comprised of two dimensions
Global Mindset and Relationship Interest
IES Competency
Global Mindset The degree to which you are interested in ndash and seek to actively learn about ndash other cultures and the people that live in them
The degree to which you seek out such learning by your own choice in order to expand your global knowledge about people and their cultures
Relationship Interest
The extent to which you initiate and maintain
relationships with people from other cultures
You find that engaging others is an energy-producing
vs an energy-depleting activity
Your willingness to use a foreign language in developing
new relationships
IES Competency
HARDINESS
Managing your thoughts and emotions in intercultural situations along with your ability to be open-minded and nonjudgmental about ideas and behaviors that are new to you
The tendency to not get upset stressed frustrated or angry when you encounter situations people behavior and ideas that are different from what you are used to
Managing your emotions constructively and learning from failures and setbacks
This factor is comprised of two dimensions
Open-Mindedness and Resilience
IES Competency
Open-Mindedness or Positive Regard
Assuming the best about people and being more
accepting of different behaviors
Not resorting to negative stereotypes about other cultures
or people
Resilience
Your level of emotional strength and ability to cope with
challenging emotional experiences
Your capacity to recover quickly from psychologically
and emotionally challenging situations
Lower Positive Regard Higher Positive Regard
Hig
her
Re
silie
nce
Lo
wer
Re
silie
nce
These individuals typically
rsaquo tend to have a narrow range of things they do and people they see yet they are able to manage novel situations with little emotional strain
rsaquo have routines andor an innate ability to manage stress and therefore can often take on challenging situations
rsaquo are more likely to evaluate new situations without having that much information to really know the true picture
rsaquo are not that interested in understanding different view points on issues but can manage difficult situations when they arise
These individuals typically
rsaquo show a great ability to withhold judgment about situations until they understand them better
rsaquo do not see or anticipate new situations as challenges they ldquohave tordquo deal with but usually see them as learning opportunities
rsaquo are quite resilient to the normal stress others feel when dealing with novel situations
rsaquo would not feel compelled to draw a premature conclusion about something in order to reduce the uncertainty and the resulting stress from it
rsaquo are individuals that others come to for an objective view on something or to be listened to
These individuals typically
rsaquo are more likely to feel stress in new situations and therefore avoid them whenever possible
rsaquo judge others based on a more ethnocentric viewpoint and feel fairly confident in that judgment
rsaquo avoid alternative perspectives because they can increase uncertainty about issues or people thereby increasing stress
rsaquo are much more comfortable with the status quo because they have learned to manage those situations adequately
These individuals typically
rsaquo view others positively in new situations but their uncertainty about how to act in the new situations creates stress in them
rsaquo need to retreat to familiar surroundings from time to time in order to unwind and rejuvenate
rsaquo will be seen as people others can talk to without fear of judgment However listening in these contexts can be draining for them
rsaquo are able to view issues and actions from various points of view and take a general positive view of events
Competency Profiles ndash Behavioral Tendencies
These individuals typically
prefer routine activities and tend to have the same set of friends over time
spend time thinking about how others perceive them via self reflection rather than explicitly getting input from others
seek to understand themselves well and often have an intuitive grasp of their strengths and weaknesses
can be very observant in interactions and naturally tune into how others react toward them
These individuals typically
like to seek new experiences and learn things both about themselves and others
reflect on their experiences and always try to understand themselves better
would choose to go to a foreign country theyrsquore unfamiliar with than to a relaxing vacation spot
have a clear picture of their values and beliefs
enjoy putting themselves in challenging situations in order to test their capabilities
These individuals typically
prefer to rely on routine and known situations
prefer the assurance of certainty to the excitement of discovery
are more likely to accept things as they are than reflect on and learn from new experiences
have difficulty clearly defining their strengths and weaknesses beyond the superficial
are unlikely to seek feedback from others
are fairly unaware of how others perceive them
These individuals typically
are very interested in the world around them and often read about events going on in other countries
have a greater intellectual interest in world issues than an emotional connection to the people who are part of those issues
develop relationships more out of necessity than of interest but maintain a core set of close friends
will spend more time visiting and learning about foreign places than interacting with the people
Lo
we
r S
elf
-Aw
are
nes
s
Lower Exploration Higher Exploration
Competency Profiles ndash Behavioral TendenciesH
igh
er
Se
lf-A
wa
ren
es
s
These individuals typically
are more interested in local events than events beyond their borders
do not see the relevance of international or global affairs to their lives and so tend to ignore them if left to their own devices
might be exposed to world events or go to foreign countries but due to othersrsquo interests and prodding
might have broad interestsmdashthough usually not of a global nature--and engage in doing many different things because they have different sets of friends or friends with diverse interests
These individuals typically
are very likely to want to travel the world and see and meet people
they might prefer to hang out in local clubs or other places in order to meet andor be with the local people
make an effort to learn some of the foreign language or even learn one language very well so that they can interact with the locals
find it more interesting and meaningful to be with the foreign people than read about them in a book
pay attention to and are affected by the events that affect people more than institutions
These individuals typically
are not likely to initiate experiences or relationships with others expressly to learn about other places and peoples
tend to have the same friends theyrsquove had growing up because they were in close proximity over time
maintain friendships that reinforce their narrower band of interest about the world
could be quite happy going on a vacation by themselves and to a domestic location
are not very concerned by whatrsquos going on in the world and do not see themselves connected to others who are different from them particularly foreigners
These individuals typically
enjoy learning new things and consistently seek out new experiences
are easily bored with routine and are motivated by opportunities to change
are oriented toward learning things external to themselves rather than developing relationships with new people
know a lot about different topics but less about individual people and their lives
will often think about going to places outside their own country
Hig
he
r
Re
lati
on
sh
ip In
tere
st
Lo
we
r
Re
lati
on
sh
ip In
tere
st
Higher Global MindsetLower Global Mindset
provide experiences via
bull Multicultural teams
bull Leverage SMEs
bull Coach team members in global roles
bull Mentors from other cultures
bull Provide resources or Coach to help with transition
What can your organization do
Questions Comments Concerns
562 Edinburgh AvenueMontego Bay Jamaicawwwdcleadershiptrainingcom
O 8766317977F 8882939539
ldquoEmpowering the Global Workforce to Achieve Excellencerdquo
IES Competency
The degree you engage the world by continually seeking to understand the world around you It influences your intercultural success by acting as an motivator to learn about why people in other cultures behave and think the way they do People who strive to learn new things are more successful at living and working with people from other cultures than those who are comfortable with what they already know
Two specific sub-dimensions comprise this factor Self-Awareness and Exploration
CONTINUOUS LEARNING
IES Competency
Self-AwarenessThe degree to which you are aware of your personal values strengths weaknesses interpersonal style and behavioral tendencies as well as their impact on others
The degree to which you reflect on this knowledge in order to engage in personal development and learning activities
ExplorationOpenness to understanding ideas values norms situations and behaviors that are different from your own
Fundamental inquisitiveness curiosity and an inner desire to learn new things
Willingness to seek out new experiences that can cause learning or a change in your perspective
Ability to learn from mistakes and to make adjustments to your personal strategies to ensure success in what you do
IES Competency
INTERPERSONAL ENGAGEMENT
This factor assesses your interest in other cultures and the importance of developing relationships with people from other cultures in general
The development of positive interpersonal relations is essential for effective performance in an intercultural environment
This factor is comprised of two dimensions
Global Mindset and Relationship Interest
IES Competency
Global Mindset The degree to which you are interested in ndash and seek to actively learn about ndash other cultures and the people that live in them
The degree to which you seek out such learning by your own choice in order to expand your global knowledge about people and their cultures
Relationship Interest
The extent to which you initiate and maintain
relationships with people from other cultures
You find that engaging others is an energy-producing
vs an energy-depleting activity
Your willingness to use a foreign language in developing
new relationships
IES Competency
HARDINESS
Managing your thoughts and emotions in intercultural situations along with your ability to be open-minded and nonjudgmental about ideas and behaviors that are new to you
The tendency to not get upset stressed frustrated or angry when you encounter situations people behavior and ideas that are different from what you are used to
Managing your emotions constructively and learning from failures and setbacks
This factor is comprised of two dimensions
Open-Mindedness and Resilience
IES Competency
Open-Mindedness or Positive Regard
Assuming the best about people and being more
accepting of different behaviors
Not resorting to negative stereotypes about other cultures
or people
Resilience
Your level of emotional strength and ability to cope with
challenging emotional experiences
Your capacity to recover quickly from psychologically
and emotionally challenging situations
Lower Positive Regard Higher Positive Regard
Hig
her
Re
silie
nce
Lo
wer
Re
silie
nce
These individuals typically
rsaquo tend to have a narrow range of things they do and people they see yet they are able to manage novel situations with little emotional strain
rsaquo have routines andor an innate ability to manage stress and therefore can often take on challenging situations
rsaquo are more likely to evaluate new situations without having that much information to really know the true picture
rsaquo are not that interested in understanding different view points on issues but can manage difficult situations when they arise
These individuals typically
rsaquo show a great ability to withhold judgment about situations until they understand them better
rsaquo do not see or anticipate new situations as challenges they ldquohave tordquo deal with but usually see them as learning opportunities
rsaquo are quite resilient to the normal stress others feel when dealing with novel situations
rsaquo would not feel compelled to draw a premature conclusion about something in order to reduce the uncertainty and the resulting stress from it
rsaquo are individuals that others come to for an objective view on something or to be listened to
These individuals typically
rsaquo are more likely to feel stress in new situations and therefore avoid them whenever possible
rsaquo judge others based on a more ethnocentric viewpoint and feel fairly confident in that judgment
rsaquo avoid alternative perspectives because they can increase uncertainty about issues or people thereby increasing stress
rsaquo are much more comfortable with the status quo because they have learned to manage those situations adequately
These individuals typically
rsaquo view others positively in new situations but their uncertainty about how to act in the new situations creates stress in them
rsaquo need to retreat to familiar surroundings from time to time in order to unwind and rejuvenate
rsaquo will be seen as people others can talk to without fear of judgment However listening in these contexts can be draining for them
rsaquo are able to view issues and actions from various points of view and take a general positive view of events
Competency Profiles ndash Behavioral Tendencies
These individuals typically
prefer routine activities and tend to have the same set of friends over time
spend time thinking about how others perceive them via self reflection rather than explicitly getting input from others
seek to understand themselves well and often have an intuitive grasp of their strengths and weaknesses
can be very observant in interactions and naturally tune into how others react toward them
These individuals typically
like to seek new experiences and learn things both about themselves and others
reflect on their experiences and always try to understand themselves better
would choose to go to a foreign country theyrsquore unfamiliar with than to a relaxing vacation spot
have a clear picture of their values and beliefs
enjoy putting themselves in challenging situations in order to test their capabilities
These individuals typically
prefer to rely on routine and known situations
prefer the assurance of certainty to the excitement of discovery
are more likely to accept things as they are than reflect on and learn from new experiences
have difficulty clearly defining their strengths and weaknesses beyond the superficial
are unlikely to seek feedback from others
are fairly unaware of how others perceive them
These individuals typically
are very interested in the world around them and often read about events going on in other countries
have a greater intellectual interest in world issues than an emotional connection to the people who are part of those issues
develop relationships more out of necessity than of interest but maintain a core set of close friends
will spend more time visiting and learning about foreign places than interacting with the people
Lo
we
r S
elf
-Aw
are
nes
s
Lower Exploration Higher Exploration
Competency Profiles ndash Behavioral TendenciesH
igh
er
Se
lf-A
wa
ren
es
s
These individuals typically
are more interested in local events than events beyond their borders
do not see the relevance of international or global affairs to their lives and so tend to ignore them if left to their own devices
might be exposed to world events or go to foreign countries but due to othersrsquo interests and prodding
might have broad interestsmdashthough usually not of a global nature--and engage in doing many different things because they have different sets of friends or friends with diverse interests
These individuals typically
are very likely to want to travel the world and see and meet people
they might prefer to hang out in local clubs or other places in order to meet andor be with the local people
make an effort to learn some of the foreign language or even learn one language very well so that they can interact with the locals
find it more interesting and meaningful to be with the foreign people than read about them in a book
pay attention to and are affected by the events that affect people more than institutions
These individuals typically
are not likely to initiate experiences or relationships with others expressly to learn about other places and peoples
tend to have the same friends theyrsquove had growing up because they were in close proximity over time
maintain friendships that reinforce their narrower band of interest about the world
could be quite happy going on a vacation by themselves and to a domestic location
are not very concerned by whatrsquos going on in the world and do not see themselves connected to others who are different from them particularly foreigners
These individuals typically
enjoy learning new things and consistently seek out new experiences
are easily bored with routine and are motivated by opportunities to change
are oriented toward learning things external to themselves rather than developing relationships with new people
know a lot about different topics but less about individual people and their lives
will often think about going to places outside their own country
Hig
he
r
Re
lati
on
sh
ip In
tere
st
Lo
we
r
Re
lati
on
sh
ip In
tere
st
Higher Global MindsetLower Global Mindset
provide experiences via
bull Multicultural teams
bull Leverage SMEs
bull Coach team members in global roles
bull Mentors from other cultures
bull Provide resources or Coach to help with transition
What can your organization do
Questions Comments Concerns
562 Edinburgh AvenueMontego Bay Jamaicawwwdcleadershiptrainingcom
O 8766317977F 8882939539
ldquoEmpowering the Global Workforce to Achieve Excellencerdquo
IES Competency
Self-AwarenessThe degree to which you are aware of your personal values strengths weaknesses interpersonal style and behavioral tendencies as well as their impact on others
The degree to which you reflect on this knowledge in order to engage in personal development and learning activities
ExplorationOpenness to understanding ideas values norms situations and behaviors that are different from your own
Fundamental inquisitiveness curiosity and an inner desire to learn new things
Willingness to seek out new experiences that can cause learning or a change in your perspective
Ability to learn from mistakes and to make adjustments to your personal strategies to ensure success in what you do
IES Competency
INTERPERSONAL ENGAGEMENT
This factor assesses your interest in other cultures and the importance of developing relationships with people from other cultures in general
The development of positive interpersonal relations is essential for effective performance in an intercultural environment
This factor is comprised of two dimensions
Global Mindset and Relationship Interest
IES Competency
Global Mindset The degree to which you are interested in ndash and seek to actively learn about ndash other cultures and the people that live in them
The degree to which you seek out such learning by your own choice in order to expand your global knowledge about people and their cultures
Relationship Interest
The extent to which you initiate and maintain
relationships with people from other cultures
You find that engaging others is an energy-producing
vs an energy-depleting activity
Your willingness to use a foreign language in developing
new relationships
IES Competency
HARDINESS
Managing your thoughts and emotions in intercultural situations along with your ability to be open-minded and nonjudgmental about ideas and behaviors that are new to you
The tendency to not get upset stressed frustrated or angry when you encounter situations people behavior and ideas that are different from what you are used to
Managing your emotions constructively and learning from failures and setbacks
This factor is comprised of two dimensions
Open-Mindedness and Resilience
IES Competency
Open-Mindedness or Positive Regard
Assuming the best about people and being more
accepting of different behaviors
Not resorting to negative stereotypes about other cultures
or people
Resilience
Your level of emotional strength and ability to cope with
challenging emotional experiences
Your capacity to recover quickly from psychologically
and emotionally challenging situations
Lower Positive Regard Higher Positive Regard
Hig
her
Re
silie
nce
Lo
wer
Re
silie
nce
These individuals typically
rsaquo tend to have a narrow range of things they do and people they see yet they are able to manage novel situations with little emotional strain
rsaquo have routines andor an innate ability to manage stress and therefore can often take on challenging situations
rsaquo are more likely to evaluate new situations without having that much information to really know the true picture
rsaquo are not that interested in understanding different view points on issues but can manage difficult situations when they arise
These individuals typically
rsaquo show a great ability to withhold judgment about situations until they understand them better
rsaquo do not see or anticipate new situations as challenges they ldquohave tordquo deal with but usually see them as learning opportunities
rsaquo are quite resilient to the normal stress others feel when dealing with novel situations
rsaquo would not feel compelled to draw a premature conclusion about something in order to reduce the uncertainty and the resulting stress from it
rsaquo are individuals that others come to for an objective view on something or to be listened to
These individuals typically
rsaquo are more likely to feel stress in new situations and therefore avoid them whenever possible
rsaquo judge others based on a more ethnocentric viewpoint and feel fairly confident in that judgment
rsaquo avoid alternative perspectives because they can increase uncertainty about issues or people thereby increasing stress
rsaquo are much more comfortable with the status quo because they have learned to manage those situations adequately
These individuals typically
rsaquo view others positively in new situations but their uncertainty about how to act in the new situations creates stress in them
rsaquo need to retreat to familiar surroundings from time to time in order to unwind and rejuvenate
rsaquo will be seen as people others can talk to without fear of judgment However listening in these contexts can be draining for them
rsaquo are able to view issues and actions from various points of view and take a general positive view of events
Competency Profiles ndash Behavioral Tendencies
These individuals typically
prefer routine activities and tend to have the same set of friends over time
spend time thinking about how others perceive them via self reflection rather than explicitly getting input from others
seek to understand themselves well and often have an intuitive grasp of their strengths and weaknesses
can be very observant in interactions and naturally tune into how others react toward them
These individuals typically
like to seek new experiences and learn things both about themselves and others
reflect on their experiences and always try to understand themselves better
would choose to go to a foreign country theyrsquore unfamiliar with than to a relaxing vacation spot
have a clear picture of their values and beliefs
enjoy putting themselves in challenging situations in order to test their capabilities
These individuals typically
prefer to rely on routine and known situations
prefer the assurance of certainty to the excitement of discovery
are more likely to accept things as they are than reflect on and learn from new experiences
have difficulty clearly defining their strengths and weaknesses beyond the superficial
are unlikely to seek feedback from others
are fairly unaware of how others perceive them
These individuals typically
are very interested in the world around them and often read about events going on in other countries
have a greater intellectual interest in world issues than an emotional connection to the people who are part of those issues
develop relationships more out of necessity than of interest but maintain a core set of close friends
will spend more time visiting and learning about foreign places than interacting with the people
Lo
we
r S
elf
-Aw
are
nes
s
Lower Exploration Higher Exploration
Competency Profiles ndash Behavioral TendenciesH
igh
er
Se
lf-A
wa
ren
es
s
These individuals typically
are more interested in local events than events beyond their borders
do not see the relevance of international or global affairs to their lives and so tend to ignore them if left to their own devices
might be exposed to world events or go to foreign countries but due to othersrsquo interests and prodding
might have broad interestsmdashthough usually not of a global nature--and engage in doing many different things because they have different sets of friends or friends with diverse interests
These individuals typically
are very likely to want to travel the world and see and meet people
they might prefer to hang out in local clubs or other places in order to meet andor be with the local people
make an effort to learn some of the foreign language or even learn one language very well so that they can interact with the locals
find it more interesting and meaningful to be with the foreign people than read about them in a book
pay attention to and are affected by the events that affect people more than institutions
These individuals typically
are not likely to initiate experiences or relationships with others expressly to learn about other places and peoples
tend to have the same friends theyrsquove had growing up because they were in close proximity over time
maintain friendships that reinforce their narrower band of interest about the world
could be quite happy going on a vacation by themselves and to a domestic location
are not very concerned by whatrsquos going on in the world and do not see themselves connected to others who are different from them particularly foreigners
These individuals typically
enjoy learning new things and consistently seek out new experiences
are easily bored with routine and are motivated by opportunities to change
are oriented toward learning things external to themselves rather than developing relationships with new people
know a lot about different topics but less about individual people and their lives
will often think about going to places outside their own country
Hig
he
r
Re
lati
on
sh
ip In
tere
st
Lo
we
r
Re
lati
on
sh
ip In
tere
st
Higher Global MindsetLower Global Mindset
provide experiences via
bull Multicultural teams
bull Leverage SMEs
bull Coach team members in global roles
bull Mentors from other cultures
bull Provide resources or Coach to help with transition
What can your organization do
Questions Comments Concerns
562 Edinburgh AvenueMontego Bay Jamaicawwwdcleadershiptrainingcom
O 8766317977F 8882939539
ldquoEmpowering the Global Workforce to Achieve Excellencerdquo
IES Competency
INTERPERSONAL ENGAGEMENT
This factor assesses your interest in other cultures and the importance of developing relationships with people from other cultures in general
The development of positive interpersonal relations is essential for effective performance in an intercultural environment
This factor is comprised of two dimensions
Global Mindset and Relationship Interest
IES Competency
Global Mindset The degree to which you are interested in ndash and seek to actively learn about ndash other cultures and the people that live in them
The degree to which you seek out such learning by your own choice in order to expand your global knowledge about people and their cultures
Relationship Interest
The extent to which you initiate and maintain
relationships with people from other cultures
You find that engaging others is an energy-producing
vs an energy-depleting activity
Your willingness to use a foreign language in developing
new relationships
IES Competency
HARDINESS
Managing your thoughts and emotions in intercultural situations along with your ability to be open-minded and nonjudgmental about ideas and behaviors that are new to you
The tendency to not get upset stressed frustrated or angry when you encounter situations people behavior and ideas that are different from what you are used to
Managing your emotions constructively and learning from failures and setbacks
This factor is comprised of two dimensions
Open-Mindedness and Resilience
IES Competency
Open-Mindedness or Positive Regard
Assuming the best about people and being more
accepting of different behaviors
Not resorting to negative stereotypes about other cultures
or people
Resilience
Your level of emotional strength and ability to cope with
challenging emotional experiences
Your capacity to recover quickly from psychologically
and emotionally challenging situations
Lower Positive Regard Higher Positive Regard
Hig
her
Re
silie
nce
Lo
wer
Re
silie
nce
These individuals typically
rsaquo tend to have a narrow range of things they do and people they see yet they are able to manage novel situations with little emotional strain
rsaquo have routines andor an innate ability to manage stress and therefore can often take on challenging situations
rsaquo are more likely to evaluate new situations without having that much information to really know the true picture
rsaquo are not that interested in understanding different view points on issues but can manage difficult situations when they arise
These individuals typically
rsaquo show a great ability to withhold judgment about situations until they understand them better
rsaquo do not see or anticipate new situations as challenges they ldquohave tordquo deal with but usually see them as learning opportunities
rsaquo are quite resilient to the normal stress others feel when dealing with novel situations
rsaquo would not feel compelled to draw a premature conclusion about something in order to reduce the uncertainty and the resulting stress from it
rsaquo are individuals that others come to for an objective view on something or to be listened to
These individuals typically
rsaquo are more likely to feel stress in new situations and therefore avoid them whenever possible
rsaquo judge others based on a more ethnocentric viewpoint and feel fairly confident in that judgment
rsaquo avoid alternative perspectives because they can increase uncertainty about issues or people thereby increasing stress
rsaquo are much more comfortable with the status quo because they have learned to manage those situations adequately
These individuals typically
rsaquo view others positively in new situations but their uncertainty about how to act in the new situations creates stress in them
rsaquo need to retreat to familiar surroundings from time to time in order to unwind and rejuvenate
rsaquo will be seen as people others can talk to without fear of judgment However listening in these contexts can be draining for them
rsaquo are able to view issues and actions from various points of view and take a general positive view of events
Competency Profiles ndash Behavioral Tendencies
These individuals typically
prefer routine activities and tend to have the same set of friends over time
spend time thinking about how others perceive them via self reflection rather than explicitly getting input from others
seek to understand themselves well and often have an intuitive grasp of their strengths and weaknesses
can be very observant in interactions and naturally tune into how others react toward them
These individuals typically
like to seek new experiences and learn things both about themselves and others
reflect on their experiences and always try to understand themselves better
would choose to go to a foreign country theyrsquore unfamiliar with than to a relaxing vacation spot
have a clear picture of their values and beliefs
enjoy putting themselves in challenging situations in order to test their capabilities
These individuals typically
prefer to rely on routine and known situations
prefer the assurance of certainty to the excitement of discovery
are more likely to accept things as they are than reflect on and learn from new experiences
have difficulty clearly defining their strengths and weaknesses beyond the superficial
are unlikely to seek feedback from others
are fairly unaware of how others perceive them
These individuals typically
are very interested in the world around them and often read about events going on in other countries
have a greater intellectual interest in world issues than an emotional connection to the people who are part of those issues
develop relationships more out of necessity than of interest but maintain a core set of close friends
will spend more time visiting and learning about foreign places than interacting with the people
Lo
we
r S
elf
-Aw
are
nes
s
Lower Exploration Higher Exploration
Competency Profiles ndash Behavioral TendenciesH
igh
er
Se
lf-A
wa
ren
es
s
These individuals typically
are more interested in local events than events beyond their borders
do not see the relevance of international or global affairs to their lives and so tend to ignore them if left to their own devices
might be exposed to world events or go to foreign countries but due to othersrsquo interests and prodding
might have broad interestsmdashthough usually not of a global nature--and engage in doing many different things because they have different sets of friends or friends with diverse interests
These individuals typically
are very likely to want to travel the world and see and meet people
they might prefer to hang out in local clubs or other places in order to meet andor be with the local people
make an effort to learn some of the foreign language or even learn one language very well so that they can interact with the locals
find it more interesting and meaningful to be with the foreign people than read about them in a book
pay attention to and are affected by the events that affect people more than institutions
These individuals typically
are not likely to initiate experiences or relationships with others expressly to learn about other places and peoples
tend to have the same friends theyrsquove had growing up because they were in close proximity over time
maintain friendships that reinforce their narrower band of interest about the world
could be quite happy going on a vacation by themselves and to a domestic location
are not very concerned by whatrsquos going on in the world and do not see themselves connected to others who are different from them particularly foreigners
These individuals typically
enjoy learning new things and consistently seek out new experiences
are easily bored with routine and are motivated by opportunities to change
are oriented toward learning things external to themselves rather than developing relationships with new people
know a lot about different topics but less about individual people and their lives
will often think about going to places outside their own country
Hig
he
r
Re
lati
on
sh
ip In
tere
st
Lo
we
r
Re
lati
on
sh
ip In
tere
st
Higher Global MindsetLower Global Mindset
provide experiences via
bull Multicultural teams
bull Leverage SMEs
bull Coach team members in global roles
bull Mentors from other cultures
bull Provide resources or Coach to help with transition
What can your organization do
Questions Comments Concerns
562 Edinburgh AvenueMontego Bay Jamaicawwwdcleadershiptrainingcom
O 8766317977F 8882939539
ldquoEmpowering the Global Workforce to Achieve Excellencerdquo
IES Competency
Global Mindset The degree to which you are interested in ndash and seek to actively learn about ndash other cultures and the people that live in them
The degree to which you seek out such learning by your own choice in order to expand your global knowledge about people and their cultures
Relationship Interest
The extent to which you initiate and maintain
relationships with people from other cultures
You find that engaging others is an energy-producing
vs an energy-depleting activity
Your willingness to use a foreign language in developing
new relationships
IES Competency
HARDINESS
Managing your thoughts and emotions in intercultural situations along with your ability to be open-minded and nonjudgmental about ideas and behaviors that are new to you
The tendency to not get upset stressed frustrated or angry when you encounter situations people behavior and ideas that are different from what you are used to
Managing your emotions constructively and learning from failures and setbacks
This factor is comprised of two dimensions
Open-Mindedness and Resilience
IES Competency
Open-Mindedness or Positive Regard
Assuming the best about people and being more
accepting of different behaviors
Not resorting to negative stereotypes about other cultures
or people
Resilience
Your level of emotional strength and ability to cope with
challenging emotional experiences
Your capacity to recover quickly from psychologically
and emotionally challenging situations
Lower Positive Regard Higher Positive Regard
Hig
her
Re
silie
nce
Lo
wer
Re
silie
nce
These individuals typically
rsaquo tend to have a narrow range of things they do and people they see yet they are able to manage novel situations with little emotional strain
rsaquo have routines andor an innate ability to manage stress and therefore can often take on challenging situations
rsaquo are more likely to evaluate new situations without having that much information to really know the true picture
rsaquo are not that interested in understanding different view points on issues but can manage difficult situations when they arise
These individuals typically
rsaquo show a great ability to withhold judgment about situations until they understand them better
rsaquo do not see or anticipate new situations as challenges they ldquohave tordquo deal with but usually see them as learning opportunities
rsaquo are quite resilient to the normal stress others feel when dealing with novel situations
rsaquo would not feel compelled to draw a premature conclusion about something in order to reduce the uncertainty and the resulting stress from it
rsaquo are individuals that others come to for an objective view on something or to be listened to
These individuals typically
rsaquo are more likely to feel stress in new situations and therefore avoid them whenever possible
rsaquo judge others based on a more ethnocentric viewpoint and feel fairly confident in that judgment
rsaquo avoid alternative perspectives because they can increase uncertainty about issues or people thereby increasing stress
rsaquo are much more comfortable with the status quo because they have learned to manage those situations adequately
These individuals typically
rsaquo view others positively in new situations but their uncertainty about how to act in the new situations creates stress in them
rsaquo need to retreat to familiar surroundings from time to time in order to unwind and rejuvenate
rsaquo will be seen as people others can talk to without fear of judgment However listening in these contexts can be draining for them
rsaquo are able to view issues and actions from various points of view and take a general positive view of events
Competency Profiles ndash Behavioral Tendencies
These individuals typically
prefer routine activities and tend to have the same set of friends over time
spend time thinking about how others perceive them via self reflection rather than explicitly getting input from others
seek to understand themselves well and often have an intuitive grasp of their strengths and weaknesses
can be very observant in interactions and naturally tune into how others react toward them
These individuals typically
like to seek new experiences and learn things both about themselves and others
reflect on their experiences and always try to understand themselves better
would choose to go to a foreign country theyrsquore unfamiliar with than to a relaxing vacation spot
have a clear picture of their values and beliefs
enjoy putting themselves in challenging situations in order to test their capabilities
These individuals typically
prefer to rely on routine and known situations
prefer the assurance of certainty to the excitement of discovery
are more likely to accept things as they are than reflect on and learn from new experiences
have difficulty clearly defining their strengths and weaknesses beyond the superficial
are unlikely to seek feedback from others
are fairly unaware of how others perceive them
These individuals typically
are very interested in the world around them and often read about events going on in other countries
have a greater intellectual interest in world issues than an emotional connection to the people who are part of those issues
develop relationships more out of necessity than of interest but maintain a core set of close friends
will spend more time visiting and learning about foreign places than interacting with the people
Lo
we
r S
elf
-Aw
are
nes
s
Lower Exploration Higher Exploration
Competency Profiles ndash Behavioral TendenciesH
igh
er
Se
lf-A
wa
ren
es
s
These individuals typically
are more interested in local events than events beyond their borders
do not see the relevance of international or global affairs to their lives and so tend to ignore them if left to their own devices
might be exposed to world events or go to foreign countries but due to othersrsquo interests and prodding
might have broad interestsmdashthough usually not of a global nature--and engage in doing many different things because they have different sets of friends or friends with diverse interests
These individuals typically
are very likely to want to travel the world and see and meet people
they might prefer to hang out in local clubs or other places in order to meet andor be with the local people
make an effort to learn some of the foreign language or even learn one language very well so that they can interact with the locals
find it more interesting and meaningful to be with the foreign people than read about them in a book
pay attention to and are affected by the events that affect people more than institutions
These individuals typically
are not likely to initiate experiences or relationships with others expressly to learn about other places and peoples
tend to have the same friends theyrsquove had growing up because they were in close proximity over time
maintain friendships that reinforce their narrower band of interest about the world
could be quite happy going on a vacation by themselves and to a domestic location
are not very concerned by whatrsquos going on in the world and do not see themselves connected to others who are different from them particularly foreigners
These individuals typically
enjoy learning new things and consistently seek out new experiences
are easily bored with routine and are motivated by opportunities to change
are oriented toward learning things external to themselves rather than developing relationships with new people
know a lot about different topics but less about individual people and their lives
will often think about going to places outside their own country
Hig
he
r
Re
lati
on
sh
ip In
tere
st
Lo
we
r
Re
lati
on
sh
ip In
tere
st
Higher Global MindsetLower Global Mindset
provide experiences via
bull Multicultural teams
bull Leverage SMEs
bull Coach team members in global roles
bull Mentors from other cultures
bull Provide resources or Coach to help with transition
What can your organization do
Questions Comments Concerns
562 Edinburgh AvenueMontego Bay Jamaicawwwdcleadershiptrainingcom
O 8766317977F 8882939539
ldquoEmpowering the Global Workforce to Achieve Excellencerdquo
IES Competency
HARDINESS
Managing your thoughts and emotions in intercultural situations along with your ability to be open-minded and nonjudgmental about ideas and behaviors that are new to you
The tendency to not get upset stressed frustrated or angry when you encounter situations people behavior and ideas that are different from what you are used to
Managing your emotions constructively and learning from failures and setbacks
This factor is comprised of two dimensions
Open-Mindedness and Resilience
IES Competency
Open-Mindedness or Positive Regard
Assuming the best about people and being more
accepting of different behaviors
Not resorting to negative stereotypes about other cultures
or people
Resilience
Your level of emotional strength and ability to cope with
challenging emotional experiences
Your capacity to recover quickly from psychologically
and emotionally challenging situations
Lower Positive Regard Higher Positive Regard
Hig
her
Re
silie
nce
Lo
wer
Re
silie
nce
These individuals typically
rsaquo tend to have a narrow range of things they do and people they see yet they are able to manage novel situations with little emotional strain
rsaquo have routines andor an innate ability to manage stress and therefore can often take on challenging situations
rsaquo are more likely to evaluate new situations without having that much information to really know the true picture
rsaquo are not that interested in understanding different view points on issues but can manage difficult situations when they arise
These individuals typically
rsaquo show a great ability to withhold judgment about situations until they understand them better
rsaquo do not see or anticipate new situations as challenges they ldquohave tordquo deal with but usually see them as learning opportunities
rsaquo are quite resilient to the normal stress others feel when dealing with novel situations
rsaquo would not feel compelled to draw a premature conclusion about something in order to reduce the uncertainty and the resulting stress from it
rsaquo are individuals that others come to for an objective view on something or to be listened to
These individuals typically
rsaquo are more likely to feel stress in new situations and therefore avoid them whenever possible
rsaquo judge others based on a more ethnocentric viewpoint and feel fairly confident in that judgment
rsaquo avoid alternative perspectives because they can increase uncertainty about issues or people thereby increasing stress
rsaquo are much more comfortable with the status quo because they have learned to manage those situations adequately
These individuals typically
rsaquo view others positively in new situations but their uncertainty about how to act in the new situations creates stress in them
rsaquo need to retreat to familiar surroundings from time to time in order to unwind and rejuvenate
rsaquo will be seen as people others can talk to without fear of judgment However listening in these contexts can be draining for them
rsaquo are able to view issues and actions from various points of view and take a general positive view of events
Competency Profiles ndash Behavioral Tendencies
These individuals typically
prefer routine activities and tend to have the same set of friends over time
spend time thinking about how others perceive them via self reflection rather than explicitly getting input from others
seek to understand themselves well and often have an intuitive grasp of their strengths and weaknesses
can be very observant in interactions and naturally tune into how others react toward them
These individuals typically
like to seek new experiences and learn things both about themselves and others
reflect on their experiences and always try to understand themselves better
would choose to go to a foreign country theyrsquore unfamiliar with than to a relaxing vacation spot
have a clear picture of their values and beliefs
enjoy putting themselves in challenging situations in order to test their capabilities
These individuals typically
prefer to rely on routine and known situations
prefer the assurance of certainty to the excitement of discovery
are more likely to accept things as they are than reflect on and learn from new experiences
have difficulty clearly defining their strengths and weaknesses beyond the superficial
are unlikely to seek feedback from others
are fairly unaware of how others perceive them
These individuals typically
are very interested in the world around them and often read about events going on in other countries
have a greater intellectual interest in world issues than an emotional connection to the people who are part of those issues
develop relationships more out of necessity than of interest but maintain a core set of close friends
will spend more time visiting and learning about foreign places than interacting with the people
Lo
we
r S
elf
-Aw
are
nes
s
Lower Exploration Higher Exploration
Competency Profiles ndash Behavioral TendenciesH
igh
er
Se
lf-A
wa
ren
es
s
These individuals typically
are more interested in local events than events beyond their borders
do not see the relevance of international or global affairs to their lives and so tend to ignore them if left to their own devices
might be exposed to world events or go to foreign countries but due to othersrsquo interests and prodding
might have broad interestsmdashthough usually not of a global nature--and engage in doing many different things because they have different sets of friends or friends with diverse interests
These individuals typically
are very likely to want to travel the world and see and meet people
they might prefer to hang out in local clubs or other places in order to meet andor be with the local people
make an effort to learn some of the foreign language or even learn one language very well so that they can interact with the locals
find it more interesting and meaningful to be with the foreign people than read about them in a book
pay attention to and are affected by the events that affect people more than institutions
These individuals typically
are not likely to initiate experiences or relationships with others expressly to learn about other places and peoples
tend to have the same friends theyrsquove had growing up because they were in close proximity over time
maintain friendships that reinforce their narrower band of interest about the world
could be quite happy going on a vacation by themselves and to a domestic location
are not very concerned by whatrsquos going on in the world and do not see themselves connected to others who are different from them particularly foreigners
These individuals typically
enjoy learning new things and consistently seek out new experiences
are easily bored with routine and are motivated by opportunities to change
are oriented toward learning things external to themselves rather than developing relationships with new people
know a lot about different topics but less about individual people and their lives
will often think about going to places outside their own country
Hig
he
r
Re
lati
on
sh
ip In
tere
st
Lo
we
r
Re
lati
on
sh
ip In
tere
st
Higher Global MindsetLower Global Mindset
provide experiences via
bull Multicultural teams
bull Leverage SMEs
bull Coach team members in global roles
bull Mentors from other cultures
bull Provide resources or Coach to help with transition
What can your organization do
Questions Comments Concerns
562 Edinburgh AvenueMontego Bay Jamaicawwwdcleadershiptrainingcom
O 8766317977F 8882939539
ldquoEmpowering the Global Workforce to Achieve Excellencerdquo
IES Competency
Open-Mindedness or Positive Regard
Assuming the best about people and being more
accepting of different behaviors
Not resorting to negative stereotypes about other cultures
or people
Resilience
Your level of emotional strength and ability to cope with
challenging emotional experiences
Your capacity to recover quickly from psychologically
and emotionally challenging situations
Lower Positive Regard Higher Positive Regard
Hig
her
Re
silie
nce
Lo
wer
Re
silie
nce
These individuals typically
rsaquo tend to have a narrow range of things they do and people they see yet they are able to manage novel situations with little emotional strain
rsaquo have routines andor an innate ability to manage stress and therefore can often take on challenging situations
rsaquo are more likely to evaluate new situations without having that much information to really know the true picture
rsaquo are not that interested in understanding different view points on issues but can manage difficult situations when they arise
These individuals typically
rsaquo show a great ability to withhold judgment about situations until they understand them better
rsaquo do not see or anticipate new situations as challenges they ldquohave tordquo deal with but usually see them as learning opportunities
rsaquo are quite resilient to the normal stress others feel when dealing with novel situations
rsaquo would not feel compelled to draw a premature conclusion about something in order to reduce the uncertainty and the resulting stress from it
rsaquo are individuals that others come to for an objective view on something or to be listened to
These individuals typically
rsaquo are more likely to feel stress in new situations and therefore avoid them whenever possible
rsaquo judge others based on a more ethnocentric viewpoint and feel fairly confident in that judgment
rsaquo avoid alternative perspectives because they can increase uncertainty about issues or people thereby increasing stress
rsaquo are much more comfortable with the status quo because they have learned to manage those situations adequately
These individuals typically
rsaquo view others positively in new situations but their uncertainty about how to act in the new situations creates stress in them
rsaquo need to retreat to familiar surroundings from time to time in order to unwind and rejuvenate
rsaquo will be seen as people others can talk to without fear of judgment However listening in these contexts can be draining for them
rsaquo are able to view issues and actions from various points of view and take a general positive view of events
Competency Profiles ndash Behavioral Tendencies
These individuals typically
prefer routine activities and tend to have the same set of friends over time
spend time thinking about how others perceive them via self reflection rather than explicitly getting input from others
seek to understand themselves well and often have an intuitive grasp of their strengths and weaknesses
can be very observant in interactions and naturally tune into how others react toward them
These individuals typically
like to seek new experiences and learn things both about themselves and others
reflect on their experiences and always try to understand themselves better
would choose to go to a foreign country theyrsquore unfamiliar with than to a relaxing vacation spot
have a clear picture of their values and beliefs
enjoy putting themselves in challenging situations in order to test their capabilities
These individuals typically
prefer to rely on routine and known situations
prefer the assurance of certainty to the excitement of discovery
are more likely to accept things as they are than reflect on and learn from new experiences
have difficulty clearly defining their strengths and weaknesses beyond the superficial
are unlikely to seek feedback from others
are fairly unaware of how others perceive them
These individuals typically
are very interested in the world around them and often read about events going on in other countries
have a greater intellectual interest in world issues than an emotional connection to the people who are part of those issues
develop relationships more out of necessity than of interest but maintain a core set of close friends
will spend more time visiting and learning about foreign places than interacting with the people
Lo
we
r S
elf
-Aw
are
nes
s
Lower Exploration Higher Exploration
Competency Profiles ndash Behavioral TendenciesH
igh
er
Se
lf-A
wa
ren
es
s
These individuals typically
are more interested in local events than events beyond their borders
do not see the relevance of international or global affairs to their lives and so tend to ignore them if left to their own devices
might be exposed to world events or go to foreign countries but due to othersrsquo interests and prodding
might have broad interestsmdashthough usually not of a global nature--and engage in doing many different things because they have different sets of friends or friends with diverse interests
These individuals typically
are very likely to want to travel the world and see and meet people
they might prefer to hang out in local clubs or other places in order to meet andor be with the local people
make an effort to learn some of the foreign language or even learn one language very well so that they can interact with the locals
find it more interesting and meaningful to be with the foreign people than read about them in a book
pay attention to and are affected by the events that affect people more than institutions
These individuals typically
are not likely to initiate experiences or relationships with others expressly to learn about other places and peoples
tend to have the same friends theyrsquove had growing up because they were in close proximity over time
maintain friendships that reinforce their narrower band of interest about the world
could be quite happy going on a vacation by themselves and to a domestic location
are not very concerned by whatrsquos going on in the world and do not see themselves connected to others who are different from them particularly foreigners
These individuals typically
enjoy learning new things and consistently seek out new experiences
are easily bored with routine and are motivated by opportunities to change
are oriented toward learning things external to themselves rather than developing relationships with new people
know a lot about different topics but less about individual people and their lives
will often think about going to places outside their own country
Hig
he
r
Re
lati
on
sh
ip In
tere
st
Lo
we
r
Re
lati
on
sh
ip In
tere
st
Higher Global MindsetLower Global Mindset
provide experiences via
bull Multicultural teams
bull Leverage SMEs
bull Coach team members in global roles
bull Mentors from other cultures
bull Provide resources or Coach to help with transition
What can your organization do
Questions Comments Concerns
562 Edinburgh AvenueMontego Bay Jamaicawwwdcleadershiptrainingcom
O 8766317977F 8882939539
ldquoEmpowering the Global Workforce to Achieve Excellencerdquo
Lower Positive Regard Higher Positive Regard
Hig
her
Re
silie
nce
Lo
wer
Re
silie
nce
These individuals typically
rsaquo tend to have a narrow range of things they do and people they see yet they are able to manage novel situations with little emotional strain
rsaquo have routines andor an innate ability to manage stress and therefore can often take on challenging situations
rsaquo are more likely to evaluate new situations without having that much information to really know the true picture
rsaquo are not that interested in understanding different view points on issues but can manage difficult situations when they arise
These individuals typically
rsaquo show a great ability to withhold judgment about situations until they understand them better
rsaquo do not see or anticipate new situations as challenges they ldquohave tordquo deal with but usually see them as learning opportunities
rsaquo are quite resilient to the normal stress others feel when dealing with novel situations
rsaquo would not feel compelled to draw a premature conclusion about something in order to reduce the uncertainty and the resulting stress from it
rsaquo are individuals that others come to for an objective view on something or to be listened to
These individuals typically
rsaquo are more likely to feel stress in new situations and therefore avoid them whenever possible
rsaquo judge others based on a more ethnocentric viewpoint and feel fairly confident in that judgment
rsaquo avoid alternative perspectives because they can increase uncertainty about issues or people thereby increasing stress
rsaquo are much more comfortable with the status quo because they have learned to manage those situations adequately
These individuals typically
rsaquo view others positively in new situations but their uncertainty about how to act in the new situations creates stress in them
rsaquo need to retreat to familiar surroundings from time to time in order to unwind and rejuvenate
rsaquo will be seen as people others can talk to without fear of judgment However listening in these contexts can be draining for them
rsaquo are able to view issues and actions from various points of view and take a general positive view of events
Competency Profiles ndash Behavioral Tendencies
These individuals typically
prefer routine activities and tend to have the same set of friends over time
spend time thinking about how others perceive them via self reflection rather than explicitly getting input from others
seek to understand themselves well and often have an intuitive grasp of their strengths and weaknesses
can be very observant in interactions and naturally tune into how others react toward them
These individuals typically
like to seek new experiences and learn things both about themselves and others
reflect on their experiences and always try to understand themselves better
would choose to go to a foreign country theyrsquore unfamiliar with than to a relaxing vacation spot
have a clear picture of their values and beliefs
enjoy putting themselves in challenging situations in order to test their capabilities
These individuals typically
prefer to rely on routine and known situations
prefer the assurance of certainty to the excitement of discovery
are more likely to accept things as they are than reflect on and learn from new experiences
have difficulty clearly defining their strengths and weaknesses beyond the superficial
are unlikely to seek feedback from others
are fairly unaware of how others perceive them
These individuals typically
are very interested in the world around them and often read about events going on in other countries
have a greater intellectual interest in world issues than an emotional connection to the people who are part of those issues
develop relationships more out of necessity than of interest but maintain a core set of close friends
will spend more time visiting and learning about foreign places than interacting with the people
Lo
we
r S
elf
-Aw
are
nes
s
Lower Exploration Higher Exploration
Competency Profiles ndash Behavioral TendenciesH
igh
er
Se
lf-A
wa
ren
es
s
These individuals typically
are more interested in local events than events beyond their borders
do not see the relevance of international or global affairs to their lives and so tend to ignore them if left to their own devices
might be exposed to world events or go to foreign countries but due to othersrsquo interests and prodding
might have broad interestsmdashthough usually not of a global nature--and engage in doing many different things because they have different sets of friends or friends with diverse interests
These individuals typically
are very likely to want to travel the world and see and meet people
they might prefer to hang out in local clubs or other places in order to meet andor be with the local people
make an effort to learn some of the foreign language or even learn one language very well so that they can interact with the locals
find it more interesting and meaningful to be with the foreign people than read about them in a book
pay attention to and are affected by the events that affect people more than institutions
These individuals typically
are not likely to initiate experiences or relationships with others expressly to learn about other places and peoples
tend to have the same friends theyrsquove had growing up because they were in close proximity over time
maintain friendships that reinforce their narrower band of interest about the world
could be quite happy going on a vacation by themselves and to a domestic location
are not very concerned by whatrsquos going on in the world and do not see themselves connected to others who are different from them particularly foreigners
These individuals typically
enjoy learning new things and consistently seek out new experiences
are easily bored with routine and are motivated by opportunities to change
are oriented toward learning things external to themselves rather than developing relationships with new people
know a lot about different topics but less about individual people and their lives
will often think about going to places outside their own country
Hig
he
r
Re
lati
on
sh
ip In
tere
st
Lo
we
r
Re
lati
on
sh
ip In
tere
st
Higher Global MindsetLower Global Mindset
provide experiences via
bull Multicultural teams
bull Leverage SMEs
bull Coach team members in global roles
bull Mentors from other cultures
bull Provide resources or Coach to help with transition
What can your organization do
Questions Comments Concerns
562 Edinburgh AvenueMontego Bay Jamaicawwwdcleadershiptrainingcom
O 8766317977F 8882939539
ldquoEmpowering the Global Workforce to Achieve Excellencerdquo
These individuals typically
prefer routine activities and tend to have the same set of friends over time
spend time thinking about how others perceive them via self reflection rather than explicitly getting input from others
seek to understand themselves well and often have an intuitive grasp of their strengths and weaknesses
can be very observant in interactions and naturally tune into how others react toward them
These individuals typically
like to seek new experiences and learn things both about themselves and others
reflect on their experiences and always try to understand themselves better
would choose to go to a foreign country theyrsquore unfamiliar with than to a relaxing vacation spot
have a clear picture of their values and beliefs
enjoy putting themselves in challenging situations in order to test their capabilities
These individuals typically
prefer to rely on routine and known situations
prefer the assurance of certainty to the excitement of discovery
are more likely to accept things as they are than reflect on and learn from new experiences
have difficulty clearly defining their strengths and weaknesses beyond the superficial
are unlikely to seek feedback from others
are fairly unaware of how others perceive them
These individuals typically
are very interested in the world around them and often read about events going on in other countries
have a greater intellectual interest in world issues than an emotional connection to the people who are part of those issues
develop relationships more out of necessity than of interest but maintain a core set of close friends
will spend more time visiting and learning about foreign places than interacting with the people
Lo
we
r S
elf
-Aw
are
nes
s
Lower Exploration Higher Exploration
Competency Profiles ndash Behavioral TendenciesH
igh
er
Se
lf-A
wa
ren
es
s
These individuals typically
are more interested in local events than events beyond their borders
do not see the relevance of international or global affairs to their lives and so tend to ignore them if left to their own devices
might be exposed to world events or go to foreign countries but due to othersrsquo interests and prodding
might have broad interestsmdashthough usually not of a global nature--and engage in doing many different things because they have different sets of friends or friends with diverse interests
These individuals typically
are very likely to want to travel the world and see and meet people
they might prefer to hang out in local clubs or other places in order to meet andor be with the local people
make an effort to learn some of the foreign language or even learn one language very well so that they can interact with the locals
find it more interesting and meaningful to be with the foreign people than read about them in a book
pay attention to and are affected by the events that affect people more than institutions
These individuals typically
are not likely to initiate experiences or relationships with others expressly to learn about other places and peoples
tend to have the same friends theyrsquove had growing up because they were in close proximity over time
maintain friendships that reinforce their narrower band of interest about the world
could be quite happy going on a vacation by themselves and to a domestic location
are not very concerned by whatrsquos going on in the world and do not see themselves connected to others who are different from them particularly foreigners
These individuals typically
enjoy learning new things and consistently seek out new experiences
are easily bored with routine and are motivated by opportunities to change
are oriented toward learning things external to themselves rather than developing relationships with new people
know a lot about different topics but less about individual people and their lives
will often think about going to places outside their own country
Hig
he
r
Re
lati
on
sh
ip In
tere
st
Lo
we
r
Re
lati
on
sh
ip In
tere
st
Higher Global MindsetLower Global Mindset
provide experiences via
bull Multicultural teams
bull Leverage SMEs
bull Coach team members in global roles
bull Mentors from other cultures
bull Provide resources or Coach to help with transition
What can your organization do
Questions Comments Concerns
562 Edinburgh AvenueMontego Bay Jamaicawwwdcleadershiptrainingcom
O 8766317977F 8882939539
ldquoEmpowering the Global Workforce to Achieve Excellencerdquo
These individuals typically
are more interested in local events than events beyond their borders
do not see the relevance of international or global affairs to their lives and so tend to ignore them if left to their own devices
might be exposed to world events or go to foreign countries but due to othersrsquo interests and prodding
might have broad interestsmdashthough usually not of a global nature--and engage in doing many different things because they have different sets of friends or friends with diverse interests
These individuals typically
are very likely to want to travel the world and see and meet people
they might prefer to hang out in local clubs or other places in order to meet andor be with the local people
make an effort to learn some of the foreign language or even learn one language very well so that they can interact with the locals
find it more interesting and meaningful to be with the foreign people than read about them in a book
pay attention to and are affected by the events that affect people more than institutions
These individuals typically
are not likely to initiate experiences or relationships with others expressly to learn about other places and peoples
tend to have the same friends theyrsquove had growing up because they were in close proximity over time
maintain friendships that reinforce their narrower band of interest about the world
could be quite happy going on a vacation by themselves and to a domestic location
are not very concerned by whatrsquos going on in the world and do not see themselves connected to others who are different from them particularly foreigners
These individuals typically
enjoy learning new things and consistently seek out new experiences
are easily bored with routine and are motivated by opportunities to change
are oriented toward learning things external to themselves rather than developing relationships with new people
know a lot about different topics but less about individual people and their lives
will often think about going to places outside their own country
Hig
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Higher Global MindsetLower Global Mindset
provide experiences via
bull Multicultural teams
bull Leverage SMEs
bull Coach team members in global roles
bull Mentors from other cultures
bull Provide resources or Coach to help with transition
What can your organization do
Questions Comments Concerns
562 Edinburgh AvenueMontego Bay Jamaicawwwdcleadershiptrainingcom
O 8766317977F 8882939539
ldquoEmpowering the Global Workforce to Achieve Excellencerdquo
provide experiences via
bull Multicultural teams
bull Leverage SMEs
bull Coach team members in global roles
bull Mentors from other cultures
bull Provide resources or Coach to help with transition
What can your organization do
Questions Comments Concerns
562 Edinburgh AvenueMontego Bay Jamaicawwwdcleadershiptrainingcom
O 8766317977F 8882939539
ldquoEmpowering the Global Workforce to Achieve Excellencerdquo
Questions Comments Concerns
562 Edinburgh AvenueMontego Bay Jamaicawwwdcleadershiptrainingcom
O 8766317977F 8882939539
ldquoEmpowering the Global Workforce to Achieve Excellencerdquo
562 Edinburgh AvenueMontego Bay Jamaicawwwdcleadershiptrainingcom
O 8766317977F 8882939539
ldquoEmpowering the Global Workforce to Achieve Excellencerdquo
