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Source:https://eqforsuccess.wordpress.com/2012/06/30/how-emotional-intelligence-drives-business-success/
“A leader’s intelligence has to have a strong emotional component. He has to have high levels ofself-awareness, maturity and self-control. He must be able to withstand heat, handle setbacks andwhen those lucky moments arise, enjoy success with equal parts joy and humility.
No doubt emotional intelligence is more rare than book smarts, but my experience says it is actually more important in the making of a leader. You just can’t ignore it.”
Former Chairman of GE, Speaking to the Wall Street Journal
Listen to their Teams
Stay cool under pressure
Trust their intuitions
Manage their own
&Others
emotions well
EDF ENERGY
DELOITTE
COCA-COLA
AT&T
US AIR FORCE
AMERICAN EXPRESS
L’OREAL
..........................Many more to the list
Companies Where Emotional Intelligence Drives Business Success
Source:https://eqforsuccess.wordpress.com/2012/06/30/how-emotional-intelligence-drives-business-success/
Job satisfaction rose from
36 to 68 per cent
Improved Productivity
What???
Credit stealing co-workers
Failures
12 1,00,00,000
11 50,00,000
10 25,00,000
9 12,50,000
8 6,40,000
7 3,20,000
6 1,60,000
5 80,000
4 40,000
3 20,000
2 10,000
1 5,000
Ask an Expert Double Dip Audience Poll Phone a friend
Lifelines
Ask an Expert Advice Column
Advice Column
Setup:
• Dedicated email-id to receive queries on emotional issues
• One Team of Experts of 6 Members to respond to queries -o Psychologist
o Sociologist
o Human Resource Manager
o Manager (ALT)
o Team Leader (PLT)
o Team Member(PET)
• A Section on Masteknet for queries and solution provided
Lifelines
Ask an Expert Advice Column
Double Dip Counselor
Counselor
Setup:
• Assigning each Mastekeer a counselor, person who is at least one or two
grade above, within COE but from different project in SAP, with whom
Mastekeer can approach for counseling (like Mentors assigned in TekTalk)
• Mastekeer to share testimonials on Counseling receive and awards can be
associated to the best counselor
Lifelines
Ask an Expert Advice Column
Double Dip
Audience Poll
Counselor
Employee Poll
Employee Poll
Setup:
• Dedicated section on Masteknet, Yammer and Knithub can be used for
same
• Mobile App can be created to capture the response of other employees
Lifelines
Ask an Expert Advice Column
Double Dip
Audience Poll
Phone a friend
Counselor
Employee Poll
Helpline
Helpline
Setup:
• Setup a Helpline number (like Helpline for Whistle Blower Policy) to
emotional problems and providing solution
• Maintaining anonymity and confidentiality of employees
