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@GeorgiaGovTeam
Experience as a Service (EaaS) How, when and why government should develop a citizen centric approach.
Nikhil J. Deshpande
Nikhil J. Deshpande
Chief Digital Officer, GTA, State of Georgia
@nikofthehill
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#GaGOVTalks @GeorgiaGovTeam
@nikofthehill
Illustration Idea Credit: Dustin Haisler
#GaGOVTalks @GeorgiaGovTeam
@nikofthehill
Illustration Idea Credit: Dustin Haisler
#GaGOVTalks @GeorgiaGovTeam
@nikofthehill
Illustration Idea Credit: Dustin Haisler
#GaGOVTalks @GeorgiaGovTeam
@nikofthehill
Illustration Idea Credit: Dustin Haisler
#GaGOVTalks @GeorgiaGovTeam
@nikofthehill
Personas
#GaGOVTalks @GeorgiaGovTeam
@nikofthehill
#GaGOVTalks @GeorgiaGovTeam
@nikofthehill
Stress Cases
#GaGOVTalks @GeorgiaGovTeam
@nikofthehill
#GaGOVTalks @GeorgiaGovTeam
@nikofthehill
A B
#GaGOVTalks @GeorgiaGovTeam
@nikofthehill
A B
JOURNEY
#GaGOVTalks @GeorgiaGovTeam
@nikofthehill
#GaGOVTalks @GeorgiaGovTeam
@nikofthehill
PROCESS
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#GaGOVTalks @GeorgiaGovTeam
@nikofthehill
INTERACTIONS
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#GaGOVTalks @GeorgiaGovTeam
@nikofthehill
EXPERIENCE
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#GaGOVTalks @GeorgiaGovTeam
@nikofthehill
OWNERSHIP
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#GaGOVTalks @GeorgiaGovTeam
@nikofthehill
@nikofthehill
Department of Revenue
@nikofthehill
Department of Revenue
@nikofthehill
Department of Revenue
@nikofthehill
@nikofthehill
Department of Revenue
@nikofthehill
Department of Revenue
#GaGOVTalks @GeorgiaGovTeam
@nikofthehill
#GaGOVTalks @GeorgiaGovTeam
@nikofthehill
@nikofthehill
@nikofthehill
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