Building an Engaging Culture Through Management Training

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Britt AndreattaLeadership consultant since 1989PhD in Education, Leadership + OrganizationsProfessor and Dean at UC Santa Barbaraand Antioch University, teaching leadership and success skillslynda.com Member > Author > Director of Learning + DevelopmentManager of large teams

Building an Engaging Culture Through Management Training

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RoadmapEngagement definedROI on engagementTeaching how toOverview of L+D at lynda.com, Inc.


For copy of full presentation, visit http://www.slideshare.net/lyndadotcom/building-an-engaging-culture-through-management-training

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Engagement is how much people are emotionally connected and committed to their organization, and their willingness to go above and beyond the expectations of their job. Defining Engagement

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Building an Engaging Culture Through Management TrainingI am proud to work for this organization. This organization motivates me to go beyond what I would in a similar role elsewhere. I see myself still working here in 3 years.I would recommend this as a great place to work.I rarely think about looking for a job at another organization.

Measuring Engagement

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Engagement Around the World

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The Power of EngagementBuilding an Engaging Culture Through Management TrainingA disengaged employee costs an organization approximately $3,400 for every $10,000 of salary (Gallup).Engaged employees are 127% more likely to be A performers than C performers (McLean & Company).Highly engaged organizations have the potential to decrease employee turnover by 87% (Human Capital Institute).

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Building an Engaging Culture Through Management TrainingROI Calculator

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The X-Model of Employee Engagement

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https://www.youtube.com/watch?v=NrBHagd1e48

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Retaining Top TalentBuilding an Engaging Culture Through Management Training

Cost to replace an employee is50% to 250% of annual salary + benefits!SHRMs Cost of Turnover WorksheetLost productivity (position + others)OffboardingRecruiting > hiring > trainingTime to previous employees performance

#1:19http://www.shrm.org/templatestools/samples/hrforms/articles/pages/1cms_011163.aspx11


#1:20I have highlighted a couple models that I like but all of these work. All roads lead to Rome when it comes to engagement.12

Top Causes of DisengagementFeeling invisible because efforts are not measured or recognized.The job or workplace is not as expected.Little to no feedback or coaching and no access to professional development. Overworked and stressed out.Lack of trust or confidence in the senior leaders.Building an Engaging Culture Through Management Training

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Company strategy/vision is unclear.Key role expectations or role usefulness is not clearly communicated.Coaching, counseling, and/or support from co-workers and/or management is lacking.Socialization and/or integration into the existing culture is difficult.Opportunities for advancement unclear.Reasons Employees Leave EarlyBuilding an Engaging Culture Through Management Training

#1:22Begin performance management early outline job and progression requirements during onboarding.Opportunities for advancement are often discussed during recruitment and then not mentioned again until the standard three-month performance evaluation. This can leave new hires feeling disengaged, particularly A players.

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Job MiseryAnonymityIrrelevanceImmeasurementBuilding an Engaging Culture Through Management Training

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MotivationBuilding an Engaging Culture Through Management TrainingAutonomy MasteryPurpose

#1:27Autonomy = opportunities to be self directedMastery = opportunities to get better (learn and grow)Purpose = opportunities to contribute to something meaningful

We First, Firms of Endearment, Conscious Capitalism16

https://www.youtube.com/watch?v=u6XAPnuFjJcBuilding an Engaging Culture Through Management Training

#1:28-1:35Drive RSA Animate17

AssessmentManagers do quick assessments of their team to get a picture of engagement.Building an Engaging Culture Through Management Training

#1:36Create your own assessments18

Application

In pairs, discuss how these concepts relate to your team. Are there any areas of concern?MotivationDisengagementMiseryBuilding an Engaging Culture Through Management Training

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L+D is a key driver of employee engagement.


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InfluencersLeadersManagersEmployees


#1:47Managers have the most influence they certainly make or break the experience for the majority of employeesAnd they can also be the difference between shielding from poor leadership or ehancing great leadership21

I think you probably know this deep down inside. You have an opportunity to make a substantial difference in your employees life. And in the lives of the others you manage. There is probably no other person in the world right now, other than their spouses, who is going to do as much to determine these peoples sense of accomplishment and peace of mind.Patrick Lencioni, Three Signs of a Miserable Job


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To Engage Others, Managers NeedBuilding an Engaging Culture Through Management TrainingFlexible Management StylesEmotional IntelligenceValues/PurposeCoaching SkillsPerformance Management

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L+D at lynda.com, Inc.Curated playlistsLunch + Learn seriesSupervisory Skills SeriesManagement Skills Training ProgramLeadership Skills Training ProgramProfessional Excellence Series


#1:50Remember, I was a fan of the product before I got here so of course, I built out program around it.CLO gold award24

CONTENTBefore: Watch lynda.com course

During: Application activities+ peer discussions specific to our culture and contextAfter: Practice + deeper dive with readings, links, etc.

Management Skills Training ProgramBuilding an Engaging Culture Through Management Training

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Management Skills Training Program25 total hours = 6 lynda.com courses + 12-15 hrs. of in-person2-week, 3-month, or 6-month Segments < 15 minutesAssessments, readings, practiceOpen to all global managers

Management stylesEngaging employeesEmotional intelligenceCoaching employeesTime managementDelegationOrganizational acumenFacilitating changeCultivating teamsBuilding an Engaging Culture Through Management Training

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My Neuroscience session on Wed @ 1026


#1:54Management Fundamentals + Leading with EI + Coaching and Developing EmployeesDelegating Tasks to Your Team + Conflict Resolution Fundamentals + Management Tips27


engagement

#1:55-1:56My concept mapBut this is just engagement the aha moment for why it mattersNow the need to DO it28

Building an Engaging Culture Through Management TrainingSituationalLeadershipModel

#1:57Situational Leadership ModelAssess confidence and competence of your people and then provide right proportion of skills coaching and clarity coaching29

Employee Coaching Building an Engaging Culture Through Management Training

Goals: what do you wantRealities: whats going onOptions: brainstorm the dreamWill: actions and roadblocks

#1:58ITs all the same thing. GROW.30

Coaching MapBuilding an Engaging Culture Through Management TrainingClarity CoachingGROW QuestionsSkill CoachingWHWW DirectionsProblem solvingPerformanceDevelopmentCareer

SMART GoalsTeam SourcingGap AssessmentAssessmentsInfluence InterviewsStretch Projects

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Emotional Intelligence: 20 CompetenciesBuilding an Engaging Culture Through Management TrainingPersonal CompetenceRelational CompetenceSelf AwarenessKnowledge of selfAccurate self-assessmentSelf-confidenceAwareness of OthersEmpathyService orientationOrganizational acumenAppreciating diversitySelf RegulationEmotional self-controlIntegrityAchievement driveAdaptabilityInitiative and InnovationLearning orientationBuilding RelationshipsCommunicationDeveloping othersFacilitating team performanceManaging conflictBuilding influenceCatalyzing changeInspirational leadership

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Triune brainAmygdala hijacksTriggersCoping strategiesEmotional Self Control


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Triune brain3 layersOur Brain Structure


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Core functions Fight or flight responseReptilian = Survival Brain


#2:03Breathing, heartrate, temperature

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Core emotions MammalsSocial connectionLimbic = Emotional Brain


#2:04Core emotions mad, glad, sadThink cat, horse, dog, cow

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Nuanced emotions Complex social interactionsLogical AnalysisSelf AwarenessPrimates + dolphins/orcasNeo-Cortex = Thinking Brain


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http://www.psycheducation.org/emotion/triune%20brain.htm

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Fight or Flight ResponseSenses detect potential dangerAmygdala fires200 milliseconds to flood adrenalin + cortisolBuilding an Engaging Culture Through Management Training

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Body powers up Brain powers down

Survive!

logic

selfawareness


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Physical aggressionCriticismContemptSarcasmShameFight

WithdrawalDefensivenessStonewallingExcusesBlamingFlightBuilding an Engaging Culture Through Management Training

#2:08Not just running and hitting

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Non-life threateningBrain builds a databaseKnow your patternThe Amygdala Hijack


#2:09-2:10Brain builds databaseUncle Bob

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breathemove write talk leaveBuilding an Engaging Culture Through Management Training

#2:114 count parasympathetic systemGet adrenalin dispursed and ground you in your bodyUsing words gets your higher brain back onlineTalk with friendLeave use the restroom or answer an important text42

Everybody has themScars of old wounds~ 50% of adults have experienced trauma during lifetimeTriggersBuilding an Engaging Culture Through Management Training

#2:13My TEDx talk is on this43

Leadership Skills Training Program25 total hours = 6 lynda.com courses + 12-15 hrs. of in-person2-week or 3-monthSegments < 15 minutesAssessments, readings, practiceOpen to all MSTP1 completers

Leadership stylesDriving executionCourageous conversationsCatalyzing innovationEnhancing productivityBuilding cohesive teamsCultural competenceBuilding an Engaging Culture Through Management Training

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Sample: Courageous ConversationsWatch lynda.com course Having Difficult Conversations3 concepts: Matrix of Difficulty,Ladder of Inference, Mirrors3 activities: self assessment and dyad discussion of matrix, ladder, and mirrorsPost event learning with readings and links


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#2:16Leading Change + Creativity Training + Having Difficult ConversationsLeadership Fundamentals + Building High Performance Teams + Managing Employee Performance Problems46

Supervisory Skills SeriesHR-related issues (laws, regs, best-practices, company policies)Live + video recording Interactive sessions + practiceRequired of all US supervisorsAssign related lynda.com course


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#2:18Playlist http://www.lynda.com/SharedPlaylist/a4f4eab0e7b54d15b60fdd9614d51087

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Professional Excellence SeriesComing soonOpen to all global employeesSimilar to MSTP1 Menu of choices to be determined by employee with supervisor

Building an Engaging Culture Through Management TrainingEmotional intelligenceTime managementProductivityEmbracing changeCommunication skillsCollaborationCareer development

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#2:19Time Mgmt Fundamentals + Communication Fundaments + Enhancing Your ProductivityLeading with EI + Having Difficult Conversations + Embracing Change50

From EvaluationsBuilding an Engaging Culture Through Management Training100% of attendees rated the training as very valuable or valuable

Super helpful. Ive learned parts of this training in other management training sessions beforehand at Adobe, Macromedia, MetaTools and other employers, but Britts job of pulling it all together into a VERY comprehensive program really gave the broader context Id been looking for those previous sessions. Kudos.

The impact on me has been the realization that we have always focused on performance that is based purely on outputhow much work gets done. This training raised the awareness that management requires hard work and that we need to ensure our job expectations include (and value) employee growth, not just business growth.

#2:20Managers who had gone through it had higher levels of engagement on their teams51

SourcesBuilding an Engaging Culture Through Management Training

My favorites shared on BrittAndreatta.com

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Learn more at lynda.com10,000+ hours of learning!

Recommended Courses:Management Fundamentals with Britt AndreattaThe Neuroscience of Learning with Britt AndreattaMotivating and Engaging Employees with Todd DewettFlipping the Classroom with Aaron QuigleyModels of Instructional Design with Shea HansonNeeds Analysis with Jeff Toister

Free webinars: www.lynda.com/webinars

Enterprise solutions: [email protected]


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Open until June 8th http://pages.lynda.com/mgmt.html

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Upcoming Webinar Creating a Transformative Culture of Learning

Britt Andreatta, Ph.D.

Tuesday, June 2, 2015, 11:00am PSTRegister at http://www.clomedia.com/events


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Questions + CommentsBrittAndreatta.com

lynda.com


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Leadership & Management

Building an Engaging Culture Through Management Training