A Legal Study: Role of consumer awareness in implementation of consumer protection

act in India

(With special reference to Udaipur district)

Mewar University Gangrar, Chittorgarh (Rajasthan)

Presented by: Smith Sharma

Who is a Consumer?

• A person who has indicated his or her willingness to obtain

goods and or services from a supplier with the intention of

paying for them.

• Someone who has purchased goods and or services for

personal consumptions.

Who is not a consumer?

An individual who:

• Has obtained goods or services for commercial purpose

without consideration under a contract of personal service.

-Example: contractors

• Tax payers to municipality.

• Applicants for jobs.

Consumer Awareness • It’s a marketing terms.

• Consumer awareness is making the someone aware of his/her

right.

• Caveat emptor.

• Usually commercials and ads increase consumer awareness, as well

as "word of mouth“

• Consumer awareness programs can be initiated through the

utilization of flyers, brochures, television, radio, guides, fact sheets,

information posted to a Web site, school programs, and other

sources depending upon the topic and the message delivered.

Consumer Protection Act 1986

• In order to provide better protection of the interests of the

consumer the consumer protection bill 1986, was introduced in

the Lok Sabha on 5th December 1986.

• The consumer protection act is a social welfare legislation

which was enacted as a result of wide spread consumer

protection movement.

Importance of Research Work

• Consumer awareness is plays important role in implementation

of consumer protection act.

• Government is giving more importance and emphasis on

protection of consumer rights.

• District consumer forum have a liability to aware consumers so,

it is necessary to evaluate their working regarding consumer

awareness program run by district consumer forums.

Justification of the study

• Intensive and multiple level study of District Consumer Forum

are not available.

• All eight (8) consumer rights are not evaluated in the research

field.

• Present study tries to fill up these research gap.

• Wanted to improve standards of a professional field by

revealing certain findings.

Goals of Research Project• Identifies problematic area of consumer protection.

• Promote and protect the rights of consumers by

implementation of Consumer Protection Act.

• Importance of consumer awareness on implementation of

Consumer Protection Act.

• Necessity to change or amend the Act after increase

population.

Rights of Consumer• Right to safety

• Right to information

• Right to choose

• Right to heard

• Right to redressal

• Right to consumer education

• Right to healthy environment

• Right to basic need

Need of Consumer Awareness

• Exploitation of consumer

• Poverty and illiteracy of consumer

• Ineffective consumer law

• Information gap

• Absence of quality consciousness

• Mislead by seller

• To create more informed buying decisions.

Design of Research

-Descriptive research design

• Formulating the objective of the study

• Designing the method of data collection

• Selecting the sample

• Collective processing and analyzing the data

• Report writing

• Sampling design

Sample Design

• Size of sample - 100

• Classification of sampling unit

• Data collection:

a) Primary data- questionnaire

b) Secondary data-Published & Unpublished literature

-Case Studies

Analysis of Data• Tools and techniques: For collection of primary data for

present study questionnaire will be prepared. With the help

of this questionnaire relevant information will be collected

from District Consumer forum as well as consumers.

• Questionnaire: Consist number of questions are printed or

typed in a define order on a form or set of forms. The

questionnaire is mailed to respondents who are expected to

read and understand the questions and write down the reply

n the space meant or the purpose in the questionnaire itself.

The questionnaire will be carried out 25 questions.

Contd…

• Chi-square test: Symbolically written as x2. It is a statistical

measure used in the context of sampling analysis for

comparing a variance to a theoretical variance. The chi–

square test is applicable in large number of problems.

• Relevant and educational statistical tools: It will be used as

per requirement of analysis of data beside this statistical

technique chi square test, graphs and diagrams will be also

used in this study.

Planning of Data Analysis

• Process of data analysis :Processing of data refers to

concentrating, recasting and dealing with data in such a way

that they become as amenable to analysis as possible.

• Data cleaning : The need for data cleaning will arise from

problems in the way that data is entered and stored. Data

cleaning is the process of preventing and correcting these

errors. Common tasks include record matching, De-

duplication, and column segmentation.

Contd…

• Initial data analysis : Initial data analysis one refrains from

any analysis that is aimed at answering the original research

question.

• Quality of data : The quality of the data should be checked

as early as possible.

Reference and Bibliography• Reference : When we were writing an essay, report, dissertation or

any other form of academic writing, our own thoughts and ideas

inevitably build on those of other writers, researchers or teachers.

It is essential that you acknowledge our debt to the sources of

data, research and ideas on which we have drawn by including

references to, and full details of, these sources in our work.-Author(s) - family name, initials. (Year).Title of book.Edition. Place of publication: Publisher.

-Examples: Anthony, G. (2002). UK public law and European law. Oxford: Hart

Contd…

• Bibliography: A bibliography is a list of everything you read in

preparation for writing an assignment, whether or not you

referred specifically to it in the assignment. A bibliography will,

therefore, normally contain sources that you have cited in your

assignment and also those you found to be influential, but

decided not to cite. A bibliography can give a tutor an overview

of which authors have influenced your ideas and arguments

even if you do not specifically refer to them.-Examples: Agarwal V.K.(1993)Consumer Protection Act (law and Practice), New Delhi

Hypothesis Making & Proving

-Hypothesis making

• Hypothesis statement should be clear

•Hypothesis statement should be simple

•Hypothesis statement should be direct

•Hypothesis statement should be measurable by own

research

Contd…

-Hypothesis proving

• Stating the research question.

• Specify the null and alternative hypotheses.

• Calculate test statistic.

• Computer probability of test statistic or rejection

region.

• State conclusions.

Thank you!