WebOrganic Sharing on Digital Inclusion at Wofoo Leaders’ Network

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網址 Website: www.WebOrganic.hk

Creating a Digitally Inclusive City

Mr. Tony Lee

General Manager, WebOrganic

24th October, 2014

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Tony’s Bio

Tony Lee Profile Tony is a seasoned business manager and a forerunner in Digital Inclusion arena. He has extensive experience in business development and exploring opportunities in new terrain.

Education Lingnan College HD, Business Computer Studies San Francisco State University MBA, finance

Experience PCCW Group (1992-2005) AVP, Business Internet Solution • Hold various posts in sales, marketing and consultant service. • Strategize and formed Business Netvigator delivering a

HK$600M business HKCSS (2006-Present) General Manager , WebOrganic • Advocate, lead and create Digital Inclusion Projects for Hong

Kong. Founded various DI platforms such as ITRC Forum, Techdonation, DCCA, Safer Internet Day and HK Digital Academy.

• Founded WebOrganic in 2011 providing internet access service and support to 300,000+ low income families.


介紹 Introduction

「有機上網」…

• 是香港社會服務聯會全資附屬社會企業

• 推行由政府資訊科技總監辦公室撥款的「一家一網e學習」上網學習支援計劃

我們的願景是帶給學生

希望、機會和選擇

“WebOrganic” … • Is a social enterprise wholly owned by the Hong Kong

Council of Social Service

• implements the Internet Learning Support Programme sponsored by the Office of the Government Chief Information Officer (OGCIO)

Our vision is to give students

Hope, Chance & Choice

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Agenda

1. ICT Development & Global Benchmarking

2. ICT Development in Hong Kong

3. Digital Divide for Deprived Groups

4. Social Responsibility as a Global Citizen

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Global ICT Development in Numbers

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Mobile broadband

Mobile cellular subscriptions – 6.8 B Internet users worldwide – 2.7 B Mobile-broadband subscriptions – 2 B (30% penetration)

P.2, Measuring the Information Society Report 2013,

http://www.itu.int/en/ITU-D/Statistics/Documents/publications/mis2013/MIS2013_without_Annex_4.pdf





Global Benchmarking

• ICT Development Index (IDI), ITU-United Nations – The MIS report published annually since 2009

– Features key ICT data and benchmarking tools to measure the information society, including the ICT Development Index (IDI).

– The IDI captures the level of ICT developments in 157 economies worldwide and compares progress made during the last year.

Other indicators: • World Development Indicators, World Bank

• Digital Opportunity Index, ITU & Korean Agency for Digital Opportunity (KADO)

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ICT Development Index (IDI)

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Economy Rank 2011 IDI 2011 Rank 2010 IDI 2010

Korea (Rep.) 1 8.56 1 8.45

Sweden 2 8.34 2 8.21

Finland 5 8.04 5 7.89

United Kingdom 9 7.75 14 7.35

Switzerland 10 7.68 9 7.48

Hong Kong, China 11 7.68 12 7.39

Singapore 12 7.66 10 7.47

Macao, China 14 7.51 13 7.38

United States 15 7.48 16 7.11

China 78 3.88 79 3.58

Niger 155 0.88 154 0.88

http://www.itu.int/ITU-D/ict/publications/idi/material/2012/IDI-ranking.pdf








Section 2 ICT Development in Hong Kong

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2014 Digital 21 Strategy

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1. As the blueprint for Hong

Kong's ICT development

2. First published in 1998

3. Regular update

4. Latest consultation in 2014

Vision Enhancing Hong Kong's status as a leading digital city requires collaboration amongst all stakeholders in the community, including the Government, the ICT industry, other sectors, the academia and members of the public.

Source: http://www.digital21.gov.hk/eng/index.htm

By Commerce and Economic Development Bureau

http://www.digital21.gov.hk/eng/index.htm


2014 Digital 21 Strategy

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1. Digital Identity 2. City-wide Wifi 3. Wifi @Schools 4. Programme for Children

1. Innovative Platforms 2. Public Sector Information

1. Supporting Startup Ecosystem

2. Closer Collaboration with Mainland

1. Multi-platform Government Services

2. Paperless Solutions 3. Smarter City

Infrastructure

Source: http://www.digital21.gov.hk/eng/index.htm

http://www.digital21.gov.hk/eng/index.htm


Benefits of ICT Development

1. Higher productivity

2. Easier for cross-geographic collaboration

3. More convenience – All information at your finger-tip

4. Unleash creativity

5. Higher quality of life – Healthcare, Communication, Education

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In 2011, value added of ICT sector amounted to $115.4B (6.1% of GDP). 133 100 persons were engaged in ICT sector, accounting for 3.7% of the total employment Page IX, Hong Kong as an Information Society, http://www.digital21.gov.hk/eng/statistics/download/informationsociety2013.pdf

http://www.digital21.gov.hk/eng/statistics/download/informationsociety2013.pdf



Section 3 Digital Divide for Deprived Groups

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Voices of the Disadvantaged

If I were computer illiterate I wouldn’t have obtained employment

– Kim, visually impaired

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Voices of the Disadvantaged

I don’t want to be left behind by society…

I am still useful…

I can use computer to do lots of things…..

– Mr Chan, 70+

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What is Digital Divide (DD)?

• Internationally addressed as the divide between the rich countries and the poor ones in terms of ICT usage

• Key issues are

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Level Focus

Top Level Across countries

Second Level Within countries, across cities and regions

Third Level Within cities, across ethnicities and disadvantaged groups

Accessibility Affordability


• ICT Development Index (IDI), ITU-United Nations

ITU also measures Cost and Affordability of ICT

ICT Development Index Sub-indices

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Sub-indices Description

ICT Access ICT readiness, and includes five infrastructure and access Indicators

ICT Use ICT intensity, and includes three ICT intensity and usage indicators

ICT Skills ICT capability or skills

Access

Afford

Use

Skills


Global Digital Divide

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4.4 B people not online

11% more men than women using Internet (gender gap)

P.1 - 2, 12, Measuring the Information Society Report 2013,






ICT Affordability

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P.106, Measuring the Information Society Report 2013,


HK per Capita GNI USD 54,260 (2013)





Digital Divide Measurement in HK

• Government statistics (thematic household surveys report 32)

– From 2001 onwards compiled annually

• Comprehensive Digital Inclusion Index

– Conducted by a research team since 2005

– Compiled every three years

• Accessibility index , Affordability index, Usage index & Knowledge index

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Computer & Internet Penetration

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Computer Penetration Across Income

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Use of Internet By Age

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Report No. 53, Thematic Household Survey,8th November, 2013,

http://www.statistics.gov.hk/pub/B11302532013XXXXB0100.pdf



Using Edu Level as Proxy of ICT Skills

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Report No. 53, Thematic Household Survey,8th November, 2013,



Findings of Digital Inclusion Index

Sub-indexes Older People

New Arrivals

Single Parents

Women Children (low

income)

Disabilities &/or

Chronic illnesses

All Disadvantaged

Persons

Accessibility 0.50 0.70 0.71 0.75 0.72 0.53 0.62 Usage 0.04 0.50 0.19 0.06 0.88 0.17 0.26 Knowledge 0.04 0.52 0.41 0.05 0.92 0.14 0.26 Affordability 0.50 0.71 0.48 0.62 0.00 0.54 0.52

CDII 0.27 0.61 0.45 0.37 0.63 0.35 0.41

Study On Digital Inclusiveness In Hong Kong, June 2009,

Department Of Social Work & Social Administration, The University Of Hong Kong

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Digital Divide for Deprived Groups

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(3) Item E, P.10, Consultation Document, 2014 Digital 21 Strategy,

http://www.digital21.gov.hk/eng/relatedDoc/download/2014D21S-booklet.pdf

Seven (7) deprived groups(1)

1. The elderly

2. Persons with disabilities

3. Students in low-income families

4. Homemakers

5. Single parents

6. New arrivals

7. Ethnic minorities

(2) P.1, Progress Report on Digital Inclusion, Legislative Council Panel

on Information Technology and Broadcasting, LC Paper No. CB(1)1783/11-12(03),

http://www.digital21.gov.hk/eng/relatedDoc/download/Progress_DI_2012_e.pdf

3 Priority Groups(2)

(1) P.7, Progress Report on Digital Inclusion, Legislative Council Panel

on Information Technology and Broadcasting, LC Paper No. CB(1)1783/11-12(03),


The Government will continue to implement targeted digital inclusion initiatives to bridge the digital divide (3)







What is the Impact on Poverty?

Poverty : cause of resource and opportunity

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Dimension Impact

Social Excluded from new communication channels

Economical Limited of accessing to information and knowledge

Technological Lagged behind rapid technology change

Political Contracted the right to participation

Creating new challenges and obstacles for

minorities and deprived groups


Tackling Digital Divide

A. Policy Advocacy

1. National policy and targets to tackle digital divide

2. Free information flow

B. Strategic Initiatives

1. Providing Access to Internet

2. ICT Skill & Capacity Building

3. Barrier-Free Design

4. Dedicated Application and Content

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A. Policy Advocacy - Digital Rights

• The term Digital Rights describes the human rights that allow individuals to access, use, create, and publish digital media or to access and use: – computers

– other electronic devices,

– or communications networks.

• The term is particularly related to the protection and realization of existing rights, such as the right to privacy or freedom of expression, in the context of new digital technologies, especially the Internet.

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Internet access is a basic human need


1. Giving people the basic ICT skills to participate in the knowledge economy

2. Closing the digital divide

3. Making the technology and electronic services accessible for disabled & elderly

4. Giving people broadband Internet access

5. Preventing economic exclusion from electronic commercial & public services

6. Preventing social exclusion from digitally connected communities

7. Using any digital technology to tackle social exclusion

8. Using any digital technology in communities to tackle area-based deprivation

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A. Policy Advocacy - Digital Rights


Imagine…

• A holiday without mobile phone

• A holiday without the Internet

• A work day without mobile phone

• A work day without the Internet

• A week…

• A month and longer…

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B1. Providing Access to Internet

• Some examples of providing access 1. Provision of equipment and connectivity

2. Establishment of ICT Access Point (Telecentre)

3. Subsidy or loan for disadvantaged groups to purchase or borrow computers

4. Recycling old computers or organizing donations of new computers

5. Support the not-for-profit IT operations or Internet Service Providers (Free WiFi)

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B2. ICT Skill & Capacity Building

1. Induction and training to the underprivileged

2. Establishing and maintaining a group of volunteers

3. Facilitation for the disadvantaged individuals to support each other

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B3. Barrier-Free Design

1. Promote practical design of equipment to suit the use of people with special needs

2. Barrier-free design of websites and software for people with disabilities

3. International Standards

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B4. Dedicated Application and Content

• Cyberspace for disadvantaged population to learn, to share and to work

• Vertical portal sites for various disadvantage groups

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Reference Initiatives & Projects

1. ICT Award

2. Digital Solidarity Fund

3. District Cyber Centres

4. TechDonation

5. Safer Internet Day

6. Web Accessibility

7. I Learn at Home

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最佳數碼共融獎 ICT Award

推動弱勢社群學習及使用資訊科技

帶起健康及正確使用科技/互聯網的訊息

鼓勵各界發展不同類型科技產品及服務

引起公眾對數碼共融的關注

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最佳數碼共融獎 ICT Award

Year Award Award Winner Project Achievement

2013 Silver Award

(Service)

The Hong Kong

Society for the Aged

Smart Use of ICT

for Frail Elderly APICTA 2013 Merit of Inclusion &

Community

2012 Grand Award Logital Co. Limited Easy Hear Winner of the Chairman Award of

WITSA Global ICT Award 2012;

APICTA 2013 Grand Award of

Inclusion & Community; IAIR

Awards 2013 …etc.

2010 Grand Award The Hong Kong

Society for the Aged

Brain Fitness

Gymnasium for

the Elderly

Winner of the e-Inclusion and e-

Community, APICTA 2010

2008 Grand Award Cyber Senior

Network

Development

Association

Elderly Computer

Tutor Training

Programme

Certificate of Achievement, e-

Inclusions and e-Community,

APICTA 2009

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Digital Solidarity Fund

• Govt led, Business sector supported, NGO conducted programs

• Included stories of beneficiaries, sharing by project organizers and major sponsors

Best Practice Sharing - Casebook

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Digital Solidarity Fund - Granted Projects

"Project Insider" by an Integrated Youth Centre

• ICT as a means to promote racial harmony

• Use of digital photography and video production to engage teenagers of ethnic minority group with local youngsters

• Screening and roadshows of productions to promote message on social inclusion

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District Cyber Centres

Since July 2009,

• Solicited HK$26m in-kind donations, majority are software licenses and broadband services.

• Provided over 170,000 drop-in hours and trained over 55,000 community members.

• Provided over 50 courseware available for downloading through the project website

• Issued 5,800 awards to 4,300 community members.

• Procured 581 sets of computers for cyber centres with over 40% discount.

Goal: Enabling needy groups of the

community to access and use ICT and

online services

1. Core service targets include elderly, women,

disabilities and low-income families.

2. Supporting 57 cyber centres

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District Cyber Centres

1. Supporting 57 DCCs, setting up ICT Access Points and literacy trainings

2. Procurement of hardware with special offer and instalment option

3. Provision of technical support

4. Engagement of sponsorship and funding for service advancements

5. Promotion of life-long ICT learning through Cyber Community Award Scheme

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科技捐贈計劃 TechDonation

www.techdonation.org.hk

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捐贈伙伴 Donation Partners

•

• Microsoft,

• Adobe,

• Cisco, (includes hardware

like router, wireless, access point, etc.)

• Version 2, (NOD antivirus)

• SAP, (system development)

• GiftWorks (donor

management)

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國際互聯網安全日

• 是由歐洲非牟利機構Internet Safety (InSafe)於2004年發起

• 宣揚安全及負責地使用網上技術及流動電話為目標

• 全球有多達65個國家及地區、超過500個活動支持響應

國際互聯網安全日Safer Internet Day

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國際互聯網安全日Safer Internet Day

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Web Accessibility Campaign

OGCIO is mounting a Web Accessibility Campaign to promote awareness and

wider adoption of web accessibility design in public and private websites.

Recognition Scheme

Web Accessibility Handbook

Mobile Application Accessibility Handbook

Web Accessibility Seminars

Experience Sharing and Technical Workshops

Accessible Webpage Templates

Incorporating web accessibility into ICT curriculum

Web Designers' Corner

Legal Cases

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http://www.ogcio.gov.hk/en/community/web_accessibility/recognition_scheme/index.htm

http://www.ogcio.gov.hk/en/community/web_accessibility/handbook/

http://www.ogcio.gov.hk/en/community/web_accessibility/maahandbook/

http://www.ogcio.gov.hk/en/community/web_accessibility/seminar/

http://www.ogcio.gov.hk/en/community/web_accessibility/seminar/

http://www.ogcio.gov.hk/en/community/web_accessibility/web_template/

http://www.ogcio.gov.hk/en/community/web_accessibility/doc/Summary_Of_Incorporating_WA_In_Education_Institutions.pdf

http://www.ogcio.gov.hk/en/community/web_accessibility/web_designers_corner/

http://www.ogcio.gov.hk/en/community/web_accessibility/legal_cases/


Web Accessibility Campaign

• 110 enterprises and organizations were lauded at the ceremony – facilitate access by everyone including persons with disabilities

• In 2014, 136 websites and 31 mobile apps were recognised.

– 117 websites and 23 mobile apps attained gold awards

– 19 websites and 8 mobile apps received silver awards

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推行機構

一家一網 e 學習

1. 價格相宜的上網服務

2. 價格相宜的電腦和靈活的付款方式

3. 技術支援查詢及熱線

4. 學生培訓

5. 家長培訓

6. 小組及個別輔導服務

Internet Learning Support Programme

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Programme Progress

一家一網 e 學習 Internet Learning Support Programme

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Section 4 Social Responsibility as a Global Citizen

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Questions for You

As a student, you can…

As a future leader, you can…

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Stakeholder Involvement

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• Establish Policies on DI • Digital Inclusion and Poverty

Eradication • Support research on DI • Establish targets for DI • Leadership in multi-stakeholder-team • Establish sustainable financial

infrastructure for NGO

• Turn digital divide into digital dividend

• Finance digital inclusion as business investment

• Charity donations • Supply of volunteers to support DI

programs in community • Expert knowledge in ICT (design) • Work with NGOs in program level

• Know the needy groups in community, feel their pulse

• Mobilize volunteers • Conduct programs in community • Accumulate know-how via practice • Reflect needs of people to policy-makers • Participate in policy advocacy

• Attitude and consideration on use of information

• (E-)Volunteering • Recycling and Donations • Helping someone

Government Business

NGOs Individuals


Global Citizen in Digital Era

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Business

1. Turn digital divide into digital

dividend

2. Finance digital inclusion as

business investment

3. Charity donations

4. Supply of volunteers to support DI

programs in community

5. Expert knowledge in ICT (design)

6. Work with NGOs in program level

Individual

1. Attitude and consideration on use

of information

2. (E-)Volunteering

3. Recycling and Donations

4. Helping someone

Government Business

NGOs Individuals

Thank You! 謝謝！

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