Embed Size (px)
Citation preview
Japanese Market Share for remote support industry 2010 to 2012Source: Economic Research Institute (Japan)
The leader in providing remote solutions in Asia.
#1 One of the top 5 global market leaders.
#1 Maintains the majority of the Japanese market.
Why Rsupport?
R&D Oriented
15 Cloud-based gateways spread across the globe.
RSUPPORT is a research oriented software development & deployment companythat prides itself on outstanding infrastructure and technical capabilities.
RSUPPORT Offices
Gateway Servers
4.6%RSUPPORT
34%RSUPPORT
18.5%Other
11.4%Bomgar
15.9%LogMeIn
36%Other
17%Citrix Online
7%Cisco Webex
6%LogMeIn
20.5%WebEx
30.1%Citrix2014
IDC
RemoteCall can be deployed to best suit your company's needs.
Type
Target
License
Hardware
OS License
DB License
Customization
Installation
Maintenance
Network
SMB
Yearly Subscription
N/A
N/A
N/A
X
X
Include
Include
Annual subscription
Medium sized businesses to large corporations
Unlimited
O (Sold separately)
O (Windows 2003/2008/2012 server)
Maria DB, MS-SQL, ORACLE, MY-SQL
O (Optional)
O (Include)
1st Year Included
Own Network
Installed to own server.Optimized for enterprise
SMB, College, Government and more
Unlimited
O (Include Software & Hardware)
X (Embedded OS, Cent OS 6.5)
X (Included with Maria DB)
X
O (Include)
1st Year Included
Own Network
The appliance is the easiest on-site solution available
RSUPPORT continues to play a huge role in the history of remote support technology.
©2015 RSUPPORT Co., Ltd. All rights reserved. RSUPPORT, RemoteCall, RemoteCall + mobile pack, RemoteCall + visual pack and other product names are or may be registered trademarks in Korea and/or other countries.The information herein is for informational purposes only and represents the current view of RSUPPORT Co., Ltd. as of the date of this presentation.
USA 333 Sylvan Avenue Suite 110, Englewood Cliffs, NJ 07632, USAPhone : +1 (888) 348-6330Fax : +1 (888) 348-6340Tech : [email protected] : [email protected] : [email protected]
China北京市朝阳区广顺南大街16号嘉美中心写字楼1210电话 : +86-10-8256-1810传真 : +86-10-8256-2978支持咨询 : [email protected]业务咨询 : [email protected]销售咨询 : [email protected]
Korea 138-827 서울특별시 송파구 위례성대로 10(방이동 44-5) 에스타워 11~15층TEL : +82-70-7011-3900FAX : +82-2-479-4429기술문의 : [email protected]구매문의 : [email protected]기타문의 : [email protected]
Japan 〒105-0001 東京都港区虎ノ門1-2-20 第3虎ノ門電気ビルTEL : +81-3-3539-5761FAX : +81-3-3539-5762お問い合わせ : [email protected] : [email protected] : [email protected]
RsupportCo., Ltd.established
2001
LaunchesRemoteCall 4.0
Established service withNTT Docomo (Japan)
Established servicewith Toshiba (Japan)
2005
LaunchedRemoteCall 5.0
20092002
Launchedweb basedPC remotecontrol service
Establishedservice withKorean Ministryof National Defense
2006
LaunchedRemoteCall +visual pack
Establishedservice withBouygues(France)
2013
LaunchedRemoteCall +mobile pack
2011
Establishedservice withHuawei (China)
2015
LaunchedRemoteCall 6.0
Establishedservice withOne Plus (China)
Launched iOSremote support
2014
Cloud Server Appliance
PCGovernment,
Financial, Education,Manufacturing, and Healthcare.
MobileMVNO,
Mobile Manufacturers,App Developers.
HardwareHome Appliance,
Insurance, Hardware
EverythingIoT
Support for
For more information about Rsupport,please visit remotecall.com or rsupport.com
w: 207 w : 210w : 210
h : 297 R&D
48.3%(100)
Employees
unit : %
OtherRSUPPORT
No.No.
RemoteCall, RemoteCall + mobile pack and RemoteCall + visual pack are trademarks of Rsupport Inc.
How does RemoteCall + mobile pack work?
Connect using3G, LTE, WiFi,
or USB
Instantlyconnect viacustomer’s
phonenumber
Install the Appwith a textmessage.
Allowaccess with
a simple tap.
ReserveMobileSupportSessions
iOS Android
Compatible with Android & iOS devices
SMS/text the App download link directly to the customer.
Connect with the customer by sending a connectioncode and ask them to point their camera at the issue.
Properly diagnose the customer's issue by viewingthe problem in real-time on your PC screen.
Provide your customer with support by viewinga real-time video of the problem.
Use live chat, draw on the screen, or speak withthe customer to provide further instructions.
Record, share, or transfer the session to anotheragent to help decrease resolution time.
Use the draw features to help enhance your supportand provide instructions to the customer.
Customer allows the support agent to connect.Provide the customer with a unique 6-digitconnection code.
Customer activates screen/browser sharing(for iOS devices)
Customers can easily lock the screen, start a chat,or end the session at anytime.
Easily control the customer's device to resolvethe issue
Widget
144 439
How does RemoteCall + visual pack work?
LocationDetection forOn-Site Visits
RemotelyControlDevice
Flashlight
SwitchBetween
Front and RearCameras
Adjust PictureQuality
On ScreenDrawing
See the Issue, Solve the Problem
How does RemoteCall work?
Who Uses RemoteCall? Who Uses RemoteCall?
Key Features Key Features Key Features
Compatible Operating Systems Compatible Operating Systems
Customers can instantly connect without installingany programs by simply entering a 6-digit codeon our website.
Support for PCRemoteCall enables support representatives to view,
control and support computers from anywhere.
Support for MobileRemoteCall + mobile pack enables representatives to
easily connect, diagnose, and resolve issueson mobile devices.
Support for EverythingRemoteCall + visual pack delivers exceptional support by
allowing the agent to see exactly what the customer isexperiencing through the camera on a mobile device.
Agent PC
Employee IT Support
Remote Collaboration
All BrowsersSupported
AutomaticSession
Recording
Voice &Text Chat
One-ClickConnections
DetailedSupport Logs
Server Maintenance
Remote Presentations
Telecoms / MNOs
Healthcare Providers
Mobile Enterprises
Device Manufacturers
Financial Institutions
Cases
iOS Android
Compatible Operating SystemsReduce on-site Visits
Assess an accident scene
Support consumer hardware products
Check the status of construction workMac OS X Windows Linux
The customer authorizes the support agent to accessand control their computer.
Instant Live Chat with customers.
Conveniently transfer files to and from the remotePC using the 'Drag and Drop' feature.
Draw on the Remote PC to enhance communication. Share or instantly transfer the session to anotherrepresentative.
Only RemoteCallPatented VRVD EngineSeamless support even when connectingwith low-spec PCs or over slow internet connections.
Special RemoteCall Only RemoteCall Special RemoteCall Only RemoteCall Special RemoteCall
Real-time Remote Screen Sharing and Control!
Customer PCh : 297
Queuing SystemThe ability to sort and properly directhigh volumes of incoming support requests.
Unbeatable SecurityAll sessions are secured with a one-timeconnection code, customer authentication,and 256-bit SSL encryption.
Privacy ControlsDuring the support session, featurssuch as file transfer, recording, and screen capture all require the customer's permission.
Unified Agent All RemoteCall products areconveniently packaged in a single suite.
Reservation SystemCusotmers have the abilityto reserve a support timeand attach video/photo evidence before the session
144 439
