Upload
karya-technologies
View
306
Download
1
Embed Size (px)
Citation preview
© KARYA Technologies Inc.
Services For CRM
© KARYA Technologies Inc. 2
Agenda
About us
What we do ?
How we do it ?
How we do it differently ?
© KARYA Technologies Inc. 3
Agenda
About us
What we do ?
How we do it ?
How we do it differently ?
© KARYA Technologies Inc. 4
About Us
Able Leadership
Resourceful & Focused Viable & Sustainable
• Provider of High-Quality Cost Effective Enterprise Solutions which includes
o Business Software (ERP & CRM)o Technology Solutionso Data Solutionso Digital Transformation Solutions o Software Quality Assuranceo Infrastructure Services
• Current Headcount of 583. o 406 – RDD Center o 177 – Dispersed globally
• Headquartered in PA, USA with Research, Development & Delivery (RDD) center in India
• Established in 2007 by Bala Balasubramanian Group CEO
© KARYA Technologies Inc. 5
History & Evolution
Strong Technology Foundation
Functional / Business / Domain Expertise
Project Management Skills
Balanced Multi-dimensional Growth
2007 2008 2009 2010 2011 2012 2014 2015
Mobile Platform Development &
Enterprise Mobility Services
Microsoft Dynamics Practice
Microsoft Technology Solutions
.NET Framework, SharePoint, SQL Server,
MSBI, BizTalk
Infrastructure with Cloud
Enterprise Information
Management
Open Source Technology
Web Applications
Social Media Integration
Oracle Platform Technology Solutions
Quality Assurance
Big Data
More ERPs, CRMs
Internet of Things
CMMI Action Plan
Technical Expertise
Functional Skills
Business Analysis
Industry Vertical SMEs
Technical Writing
Project Management
Infrastructure with Cloud
© KARYA Technologies Inc. 6
Our Core Values
High Performance Service Organization
© KARYA Technologies Inc. 7
Lines of Business
Enterprise Solutions
Business Software(ERP & CRM)
• Salesforce
Technology Solutions
• Digital Transformation (Web Application, Mobile Application, IoT)
• Open Source (PLs/ Frameworks, CMS DMS, Web Servers BI)
Data Solutions
• EAI
• MDM
• Data Governance
• DW/BI
Quality Solutions
• Configuration Management & Orchestrations
• Cloud Testing
• Mobile Testing
• Security Assurance
• Test Automations
• Managed Testing Services
Infrastructure Services
• Cloud Migrations & Virtualizations
• Hardware, OS, Network, Storage, Firewalls• Microsoft Dynamics
Suite (AX, NAV, GP, CRM)
• Microsoft (SQLServer, MSBI, SharePoint, Core .NET, BizTalk)
• Microsoft BI
• Oracle E-Business Suite
• Oracle(Database, OBIEE, Fusion Middleware, Exadata, Web Center)
• Oracle BI
Microsoft Platform Solutions
Oracle Platform Solutions
• DevOps
Options • Ad-hoc support • Managed Services
• Data Center Management
© KARYA Technologies Inc. 8
Our PeopleKARYA Technologies
Group Chairman / Group CEO (USA)/CFO
CEO India / VP Global Services
Digital Solutions150
Microsoft Practice 173
Dynamics
Oracle Practice 149
Microsoft Resource Pool
Data Solutions
Data Solutions Resource PoolDB AdministratorsData Architects/ ModelersETL DevelopersReport DevelopersAnalytics DevelopersDW/BI ArchitectsIntegration ExpertsMDM SpecialistsData Governance Consultants
100609200605050504
70
Digital Solution Resource Pool
Web Application Developers
Mobile Application Developers
UI/UX Designers 10
Java 15.NET 13
iOS 18Android 25Windows 15Hybrid 40IoT Application Developers 14
Infrastructure Including Cloud 30Quality Assurance 40 DevOps 08
Delivery Manage-ment Group 72
Delivery Manage-ment Resource PoolDelivery Managers
08
Delivery Coordinators
18
Business Analysts
25
Industry Vertical SMEs
14
Technical Writers 07
Chief Architect (CTO) Global Delivery Head HR, Admin, Finance (GM)Marketing (CMO)
NAV
Epicor
16
06CRM 12
AX 50
GP 12
SharePointSQL Server & MSBICore .NET DevelopersBizTalk
18243203
Oracle Resource PoolDatabase 27
EBS 31
Fusion Middleware 21
PL/SQL 20
Core Java 24
Hyperion/Essbase 12
OBIEE 14
© KARYA Technologies Inc. 9
Global Footprints
KARYA’s Headquarters
Research Development & Delivery Center
Global Clients
63 Clients
75% - End users
25% - ISVs & VARs
18 Countries 10 Industry Verticals
© KARYA Technologies Inc. 11
Partnering With Technology Leaders
© KARYA Technologies Inc. 12
Agenda
About us
What we do ?
How we do it ?
How we do it differently ?
© KARYA Technologies Inc. 13
Our Service Offerings
24×7×365 Production Support
KARYA offers end-to-end services to your entire CRM Ecosystem
Advisory Solution Delivery
• Implementation/Upgrade• Infrastructure Setup• Installation, Configuration• Data Migration
• Development & Integration
• Recovering Failing Projects
• Quality Assurance
• Training
• Entire CRM Ecosystem Support
• Scope: Technical & Functional • Duration: Post Go-Live & Stable State• Types: Level 1, Level 2, Level 3
• Environment Monitoring
• Failure Recovery
• Security/Access Support
• CRM Functionality Support
• Patches & Service Packs
• Performance Tuning (Reactive)
• Health check Assessments & Recommendations• Fit Gap Analysis• Configuration, Customizations,
Localization, BI & Integration• Advanced Technology &
Automation• Performance & Security
• Architecture, Planning & Roadmap• Infrastructure Plan• Implementation/Upgrade Plan• Failover & Disaster Recovery
CRM Application
SQL Server
SharePoint
Business Intelligence
Integrations
Add-ons
Infrastructure
CRM Ecosystem
© KARYA Technologies Inc. 14
Our Core Competency – Microsoft Dynamics CRM
Competency Dynamics AX Dynamics NAV Dynamics GP Dynamics SL Dynamics CRM
Overall• Certified Solutions
Architects, Technical and Functional Consultants
• Certified Solutions Architects, Technical and Functional Consultants
• Certified Solutions Architects, Technical and Functional Consultants
• Certified Solutions Architects, Technical and Functional Consultants
• Certified Solutions Architect, Technical and Functional Consultants
• Financial Management• Human Capital Management• Production• Supply Chain Management • Procurement and Sourcing • Retail • Project Management and
Accounting • Sales and Marketing (CRM) • Service Management • Business Intelligence
Functional
• Financial Management• Supply Chain Management• Manufacturing• Project Management• Sales, Marketing, Service• Business Intelligence
• Financials • Human Resources • Supply Chain • Manufacturing • Project Management • Field Service • BI & Reporting
• Financials • Payroll• Supply Chain • Manufacturing • Project Management • Field Service • BI & Reporting
• Sales• Marketing• Customer Service• Social• Mobile• Online
Technical
• X++, .NET , Morphx• MSBI SSIS, SSRS, SSAS• Enterprise Portal• Management Reporter• AX Version- 3.0, 4.0, 2009,
2012 R3,AX 7, Retail POS
• C/SIDE Development • SSIS, SSRS, SSAS• LS Retail NAV• NAV Version- 3.0, 4.0, 5.0,
NAV 2009 R2, 2013, 2015, 2016
• FRx • Dexterity development, Dexterity
Report Writer, Modifier, Crystal Reports
• Enterprise Portal • GP Version- 7.5, 8.0, 9.0 & 10.0,
2010, 2013, 2015 R2, 2016
• VB/VBA• Enterprise Portal• SL Version- 7.0 (2011)• Business Analytics
• .NET • Version- 3.0, 4.0 ,2011,
2013, 2015, 2016
Hosting • Azure, Private Cloud and On premise
• Azure, Private Cloud and On premise
• Azure, Private Cloud and On premise
• Azure, Private Cloud and On premise
• Azure, Private Cloud and On premise
Integration
• Web Services, Microsoft SharePoint, Microsoft Office, CRM and any Third Party software
• Web Services, Microsoft SharePoint, Microsoft Office, CRM and any Third Party software
• Web Services, Microsoft SharePoint, Microsoft Office, CRM and any Third Party software
• Web Services, Microsoft SharePoint, Microsoft Office, CRM and any Third Party software
• Web Services, Microsoft SharePoint, Microsoft Office, CRM and any Third Party software
© KARYA Technologies Inc.
Sure Step Methodology
We Enforce Methodology in all Phases
15
Mitigates Risks Improves Consistency & Predictability Increase Agility Scope, Timeline &
Quality Assured Conformity
Comprehensive Methodology Tool, Templates & Good Practices AX, NAV, GP, CRM & SL
Sales Delivery Operations
Diagnostic Analysis Design Development Deployment Operations
Thoroughness Requirement Analysis Fit Gap Analysis
© KARYA Technologies Inc. 16
Microsoft Dynamics License Resale
• New Licenses• BREP Renewals
• We help in getting new Licenses & BREP Renewals at Sizeable Discounts• We have the legitimacy to Raise/Resolve Support Tickets with Microsoft (on your behalf)• We help Educate/Try out/Productionalize – Periodic releases by Microsoft
• New feature packs• Patches• Documents
• We make Migration to/Addition of new Microsoft Dynamics products easier with our Process & License assistance
Why KARYA for Microsoft Dynamics Licenses?
LICENSES/HOSTING
© KARYA Technologies Inc. 17
Operations, Maintenance & Support
Objective• Post go-live Stabilization• Stable State Maintenance & Support• Proactive & Reactive
• Environment Monitoring• Security Admin – User Role & Privileges• Troubleshooting• Failure Recovery• Bug Fix related Development
• Core CRM• Integration - .NET, Web Services, EDI
• Proactive Maintenance• SP, Patches, Hotfix
• Performance Tuning • Health Check & Diagnostics• Non Production Env Mgmt• Vendor Liaising• Deployment
• Hardware & OS• Network
• CRM Application• Database
Multi-Channel Multi-Level 24×7×365
Technical Support
• Configuration & Setup
• Troubleshoot & Fix
• EU Functional Support
• How to Use it
• Comprehensive Training
• Testing Support
Functional Support
24×7×365 PRODUCTION SUPPORT
• Sales• Marketing• Customer Service
• Social• Mobile• Online
© KARYA Technologies Inc. 18
Implementation & Upgrade
Implementation Upgrade• New Implementation/Re-Implementation• Migration from Any/No CRM to Dynamics CRM• Dynamics CRM On-premise & Dynamics CRM Online
• Upgrade to Latest Version CRM 2015 from any prior version• Upgrade Customizations or Add-on solutions• With or Without Code Optimization
Install Configure Setup Development• Configure• Setup• Migrate• Data
• Development• Customization• Plug-ins• Business Intelligence• Industry Vertical Solution
Integration
• Develop/Revalidate External & Internal Interfaces• Upgrade Reporting & Business Intelligence• Comprehensive SOA-based Integration Solution for Microsoft
Dynamics Enterprise• Integrate with Other MS products like SharePoint & BizTalk
• Integrate with Mobile Devices
SOLUTION DELIVERY
© KARYA Technologies Inc. 19
Implementation Services - Two Phase Approach
Mode of engagementTask Pricing
Fit Gap Analysis• Customization Analysis for Upgrades
• Remove, Migrate or Rebuild• New Requirement Development• Industry Vertical Add-on Recommendation
Scope Definition
Deliverable
Comprehensive study of existing business system• Infrastructure & Architecture• Setup, configuration• Development environment• Reporting, Data warehousing and Business
Intelligence• All External and Internal Interfaces
• Upgrade or Re-implement Decisions
• Detailed Approach Document with Project Plan
• Schedule & Cost Estimates
Implementation of the Project Plan• Execution• Control
• Implementation & Go-Live• Training• 15 day Go-Live support• Extended AMC
1st phase
2nd phase
Hybrid
SOLUTION DELIVERY
T&M
T&M with Estimates
© KARYA Technologies Inc. 20
Development (Customizations & Enhancements)
• Core CRM Application• Integration• Reporting & BI• Add-Ons
SOLUTION DELIVERY
First Phase Second Phase
• Solution Design• Delivery Approach• Estimates• Project Plan
Testing DeploymentDevelop-ment
Requirement Gathering Analysis
Maintenance
© KARYA Technologies Inc. 21
FTPWeb Services
Messaging
ETL, EAI
• Portals• Commerce Solutions• Mobility
• ERP• Quote/Order
Management Systems• SharePoint• Other LOB Systems…
• Customers• Other Third Parties
Enterprise Integration (New & Enhancements)SOLUTION DELIVERY
© KARYA Technologies Inc. 22
Microsoft Business IntelligenceFeatures• Self-Service• Visualization• Mobile Devices• Cloud Orchestrations
Flat FilesFlat Files
EPMBusiness
Intelligence/ Analytics
ODS
Data Warehouse
OLAP Cube Dashboards
BI Portals
Data Sources IntegrationBatch (ETL) Real-time (EAI)
Data Warehouse Reporting & Analytics Reports, KPI Dashboards & Score Cards
Microsoft ESB
Objectives• Operational Efficiency• Sales & Marketing Effectiveness• Financial Analytics• Web Analytics
SOLUTION DELIVERY
© KARYA Technologies Inc. 23
Training Services
Curriculum Structuring
Content Sourcing & Development
Training Delivery
Training Need Analysis Assessments
Our Approach – Custom Training
• Product Functionality Focused Training• Role based Training
• Train the Trainer
• End User Training – Business & Technology
• On-Job Training
• Product Functionality Focused Training
• Greatly Enhances Productivity• Real time Hands-on• Certified/Experienced Trainers
Types of Trainings Key Benefits
SOLUTION DELIVERY
© KARYA Technologies Inc. 24
Our Approach
Advisory Services
Our Current Engagements
Analyze the Situation
Identify the Problem
Shortlist Solution Options
Evaluate Options with Working Prototypes
Recommend Best Solution
Methodology
Doc
umen
tatio
n
Detail O
rientation
Justification
• Assessments & Recommendations• Fit Gap Analysis• Configuration, Customizations,
Localization, BI & Integration• Advanced Technology & Automation –
Mobile Devices, Barcode, RFID & Mobile Devices, Beacons
• Performance & Security
• Architecture, Planning & Roadmap• Infrastructure Plan• Implementation/Upgrade Plan• Failover & Disaster Recovery
© KARYA Technologies Inc. 25
KARYA’s Industry Verticalization
Industries We Serve
7% 2%
21%
51%
13%
7%
Agriculture Food & Forestry
Health care
Manufacturing
Services
Supply Chain Management
Utilities
ADVISORY
© KARYA Technologies Inc. 26
KARYA’s Industry Verticalization (Contd…)
Agriculture Food & Forestry• Dairy Products• Food & Beverage• Poultry• Wood Processing Ship Building
Health Care• Hospital• Pharmaceuticals
Utilities• Natural gas• Electricity• Telephone• Water
Services• Automotive• Carpentry• Education• Engineering- Construction/
Electrical/Electronics• Equipment Rental• Financial Services• Hotel/ Hospitality• Information Technology• Management Consultancy• Packaging• Professional Services• Thermal Solutions• Travel
Manufacturing• Discrete Automotive• Discrete Medical devices• Process Building Materials• Process Cement• Process Chemicals• Process Metal Finishing• Process Paper• Process Pharmaceuticals• Process Plastics
Supply Chain Management• Logistics/Distribution/ Transportation• Retail• Trading / Export/Import• Trading Apparel• Warehouse and Inventory Management• Whole Sale
ADVISORY
• Metal Mining• Oil & Gas
Mining
© KARYA Technologies Inc. 27
Add-ons
To Enhance Automation & Productivity To bring Last Mile Functionalities
Buy or Build ? Either way KARYA can help !!!
Horizontal
Professional Services
Banking
Retail
Education
• Integrating ERP more tightly with CRM – Sales/Service Orders, Pending Invoices, Warranty Claim.
• Integrating PSA with CRM & ERP to Streamline Billing, Reporting, & Utilization Tracking.
• Integrating CRM with Multi-channels of Customer Interactions – ATM, Web, Mobile Banking.
• Customer Portal & Loyalty Program Integration with CRM.
• Customizing CRM to Capture & Analyze Student, Employer, Alumni, Trainee Interactions
ADVISORY
© KARYA Technologies Inc. 28
Hosted CRM solutions (SaaS model)
• Reduces Administrative Tasks & Provides An Advanced Set Of Management Tools.
• Enhanced Customer Experience Providing Consistent Service, Accurate Issue Resolution, &
Relevant Communication.
• Improved Data Relevance By Easily Identifying Trends With Insightful Analytics & Reports.
• Streamline Business Process by Automating Business Processes & Time-consuming Tasks.
• Simplified Service Scheduling By With Automatic Assignment Of Client Interactions.
• Speedy Access to Information From One Central Location.
• Tracking Real-time Business Insight With Key Performance Factors & Real-time
Performance Reports.
• Eliminating Expenses Incurred On Managing IT Infrastructure.
• Ready-to-use, Simple Software Applications
• Quick & Resilient Disaster Recovery Management Solution
• Easy & Scalable Environment According to the Changes in Demand
© KARYA Technologies Inc. 29
Specialized Services for ISVs & VARs
ISVs VARs Key Benefits
• Pre-sales Support (RFP, POC, Documentation)
• Product/Add-on Development• Core Functionality • BI • Integration • Adv. Tech features – Mobility ,
RFID, Bar Code• White Labelled Implementation
Services• White Labelled Product/Production
Support• Resell
• White Labelled services• Pre-sales Support (RFP, POC,
Documentation)• Implementation & Upgrade• Development • Integration• Business Intelligence• Consulting & Training• 24×7×365 Operations,
Maintenance & Production Support
• Add-ons• Infrastructure with Cloud• Hosting Services
• Resources• Scalability of Resources –
Demand Based• Dedicated if required
• White Labelling• Cloud & Hosting Services• Confidentiality of IP• Favourable Pricing
© KARYA Technologies Inc. 30
Mobile Enabling Dynamics CRM
Workplace Marketing
Sales Service
• Account• Contact• Dashboard• Activity• Article • Report
• Lead• Account• Contact• Campaign• Product
• Lead• Opportunity• Account• Contact• Product• Quote• Sales Order• Invoice
• Case• Account• Contact• Article• Contract• Product
© KARYA Technologies Inc. 31
Mobile Enabling Dynamics CRM
Sample Screenshot
© KARYA Technologies Inc. 32
Mobile Enabling Dynamics CRM
Sample Screenshot
© KARYA Technologies Inc. 33
Mobile Enabling Dynamics CRM
Sample Screenshot
© KARYA Technologies Inc. 34
Our Technology
Microsoft
Mobile
© KARYA Technologies Inc. 35
Agenda
About us
What we do ?
How we do it ?
How we do it differently ?
© KARYA Technologies Inc. 36
Engagement
How we do it ?
Process
Documents Executed
Delivery Mechanism with Tool
Knowledge Transfer
Types of Engagement
Overall Process
Collaboration – Mode, Timings
Modes of Engagement
People & Logistics
Pricing
© KARYA Technologies Inc. 37
Types of Engagement
Types
Opted During
Support Requests (Mostly)
Project Requests (Occasionally)
We Support you for the Hours Purchased
You Purchase certain Monthly hours, We agree scope and serve you for the hours
Resource Requests
We Offer Fully Dedicated Resources
You request certain skillset(s). We Fulfil, & you manage those Remote Resources as your team
License Requests
We help Procure Licenses
Project Requests
We Undertake Projects
You can assign us end-to-end projects
We help you purchase Microsoft, Oracle and other third-party licenses, Cloud and other Hosting spaces
• System Monitoring Break fixes & other Production Support Activities
• Application Design & Development
• Sys Admins, DBAs • Developers• QA/QC Resources
• Application Design & Development
• Infrastructure Implementations,
• Quality Assurance
• Microsoft Dynamics Licenses,
• Oracle• Dell
© KARYA Technologies Inc. 38
`
Overall Process
Document Execution & Engagement Kick-offSign MSA, SOW, SLAFormal kick off meeting
Designate KARYA/Client POCs
Establish Client ConnectivityVPN & Preferred Access Tools
Setup Client in KDMS*
Knowledge TransferOn all aspects to our senior Functional & Technical
Consultants
Engage, Execute & DeliverAnalyze, Design, Develop, Deploy, Test,
Maintain
CollaborateContinuous Meetings, Reporting and KDMS
• High Degree of Resource Scalability• Much Faster Resolution• All Technical, Functional, Administration and
Industry Vertical experts under one roof• Judicious combination of People, Processes &
Tools
Highlights of our Engagement Process
One
-tim
e Ta
sks
Rec
urrin
g Ta
sks
* KDMS is KARYA’s Delivery Management Portal, a SharePoint based Web Application hosted on Azure
© KARYA Technologies Inc.
Documents Executed
Default SLAMaster Service Agreement
SOW
SLA
Mutual Signing of KARYA’s MSA with Default SLA
Mutual signing of the first SOW along with SLA & Engagement Kick-Off
Mutual signing of additional SOWs for subsequent projects during the course of time
39
© KARYA Technologies Inc. 40
`
`
`
Knowledge Transfer
Identify Systems Relevant to KARYA’s Scope
Gain Access to the Relevant Systems
Document Findings & Review with Client
360o Technical Analysis
360o Functional Analysis
Inventory the Client’s Enterprise System
Socialize within our Delivery/Support Team
From KARYA to ClientApproach
Objective
Understand • As-Is Scenario• Current Pain Points Document• To Fill Gaps• To Educate KARYA Support Teams
Scope
• Depends on Scope of SOW• Comprehensive or Targeted• Core Application • Add-ons or Legacy Systems (if any)
Method• Use Senior Consultants & Developers• Run Scripts, Inspect Logs• Review
• Processes• Documentations• Code Base
• Conduct Client Interviews
From Client to KARYA
Project Requests
• Design Documents – Functional & Technical• User Adoption Training & Documentation• Best Practices Documents
Support Request
• Requests Knowledge Base – Issues & Resolutions
• Operational Statistics
• User Instructions
© KARYA Technologies Inc. 41
`
Delivery Mechanism with Tool
`
What is a Request? – One of the Four from the Client• Project Requests (PR) Such as
• Implementation, Upgrade• Analysis Design - FRD, FDD, TDD• Application Development – CRM, Analytics, Integration• System Architecture• Tool Assessments/Selections• Documentations
• Support Requests (SR) Such as• 24×7×365 Operations, Maintenance & Prod Support
• Hardware, Software, Network, DB & CRM• Failure Recovery, Break Fixa• Security & Access related• Infrastructure & Sys Admin Tasks • How Stuff works
• Resource Requests (RR) Such as• Developers - CRM, Analytics & Integration• Project Managers & Business Analysts
• License Requests (LR) Such as• Microsoft Products Licenses• Oracle Products Licenses• Third-party Products Licenses• Hosting Services
Request Management
© KARYA Technologies Inc. 42
Delivery Mechanism with Tool (Contd…)
`
Request Pipeline
New PipelineRequest created, categorized,
estimated & client approved
Execution PipelineRequest gets worked on
Client UAT PipelineRequest undergoes Client
UAT
Billing PipelineRequest gets Invoiced
Request HistoryRequest gets Archived
`
Advantages of using KDMS
• Strongly SLA driven
• Alerts & Workflows at Right Stages
• Works well for Project, Support Requests &
Advisory Requests
• Handles Traditional & Agile Methodologies
• Complete Visibility
• Cloud hosted & Web-based Solution
• Accessible Anytime Anywhere
• Real-time Status Updates on Requests
• Placeholder for relevant SDLC Documents
• Knowledgebase that stores/grows – Issues &
Solutions
© KARYA Technologies Inc. 43
Collaboration – Multi - Modal
Chat
• Ability to adapt to any Client Mode of Messaging System
• Support Professional Conference Platforms like Skype, WebEx, Go To meeting, Join me
Status Reporting• Sharing Project Artefacts Plans, Estimates,
Strategy & Roadmaps• Send Meeting Requests
Client System Access/Connectivity
• Static IP• Virtual Private Network (VPN)
• Cloud (DropBox)• Common Source Controls (BitBucket)
Day-to-day Task/ Activity
• Adapt to the clients existing Test Management, Bug Tracking, Task Management Tools / Usage of Common tools
• Propose a new model after POC• Usage of KARYA’s in-house tool (KDMS)
Status updates• Daily, Weekly, Monthly, Quarterly & Annual
Status Reports Sharing, Project Artefacts Plans, Estimates, Strategy & Roadmaps
Exclusive Mail group• Access only to Client & KARYA members• Send Meeting Requests
Conferencing
• Ability to adapt to any Client Mode of Conferencing
• Support Professional Conference Platforms like Skype, WebEx, Go To meeting, Join Me
Modes of Conferencing• Voice Conferencing • Web Conferencing • Video Conferencing
© KARYA Technologies Inc. 44
Collaboration – Timings
• Project Requests will be handled in our Business Hours with 2 to 3 hours of collaboration in client’s Business Hours. • Support Requests will be fulfilled on 24×7×365 basis.
KARYAs Standard Business Hours
Sydney,Australia
Tokyo,Japan
Indian Standard Time
Dubai, UAE
Frankfurt, Germany
London,UK
NewYork, US
Los Angeles, US
2:00 PM 1:00 PM 9:30 AM 8:00 AM 6:00 AM 5:00 AM 12:00 AM 9:00 PM
2:30 PM 1:30 PM 10:00 AM 8:30 AM 6:30 AM 5:30 AM 12:30 AM 9:30 PM
3:00 PM 2:00 PM 10:30 AM 9:00 AM 7:00 AM 6:00 AM 1:00 AM 10:00 PM
3:30 PM 2:30 PM 11:00 AM 9:30 AM 7:30 AM 6:30 AM 1:30 AM 10:30 PM
4:00 PM 3:00 PM 11:30 AM 10:00 AM 8:00 AM 7:00 AM 2:00 AM 11:00 PM
4:30 PM 3:30 PM 12:00 PM 10:30 AM 8:30 AM 7:30 AM 2:30 AM 11:30 PM
5:00 PM 4:00 PM 12:30 PM 11:00 AM 9:00 AM 8:00 AM 3:00 AM 12:00 AM
5:30 PM 4:30 PM 1:00 PM 11:30 AM 9:30 AM 8:30 AM 3:30 AM 12:30 AM
6:00 PM 5:00 PM 1:30 PM 12:00 PM 10:00 AM 9:00 AM 4:00 AM 1:00 AM
6:30 PM 5:30 PM 2:00 PM 12:30 PM 10:30 AM 9:30 AM 4:30 AM 1:30 AM
7:00 PM 6:00 PM 2:30 PM 1:00 PM 11:00 AM 10:00 AM 5:00 AM 2:00 AM
7:30 PM 6:30 PM 3:00 PM 1:30 PM 11:30 AM 10:30 AM 5:30 AM 2:30 AM
8:00 PM 7:00 PM 3:30 PM 2:00 PM 12:00 PM 11:00 AM 6:00 AM 3:00 AM
8:30 PM 7:30 PM 4:00 PM 2:30 PM 12:30 PM 11:30 AM 6:30 AM 3:30 AM
9:00 PM 8:00 PM 4:30 PM 3:00 PM 1:00 PM 12:00 PM 7:00 AM 4:00 AM
9:30 PM 8:30 PM 5:00 PM 3:30 PM 1:30 PM 12:30 PM 7:30 AM 4:30 AM
10:00 PM 9:00 PM 5:30 PM 4:00 PM 2:00 PM 1:00 PM 8:00 AM 5:00 AM
10:30 PM 9:30 PM 6:00 PM 4:30 PM 2:30 PM 1:30 PM 8:30 AM 5:30 AM
11:00 PM 10:00 PM 6:30 PM 5:00 PM 3:00 PM 2:00 PM 9:00 AM 6:00 AM
11:30 PM 10:30 PM 7:00 PM 5:30 PM 3:30 PM 2:30 PM 9:30 AM 6:30 AM
12:00 AM 11:00 PM 7:30 PM 6:00 PM 4:00 PM 3:00 PM 10:00 AM 7:00 AM
Timings
© KARYA Technologies Inc. 45
`
Modes of Engagement – People & Logistics
* Need based Travel
Use Cases KARYA’s Site
• 24×7×365 Operations, Maintenance & Production Support
• Development Projects• Infrastructure Services
Project Manager (POC)Resource Pool:• Solution Architect• Functional Consultants• Technical Consultants• Technical Writers• QA/QC
Modes
Mode 1
Mode 2
Fully Remote (to the Client)
Client Site
• None
• Implementation Projects• Comprehensive Industry
Vertical Add-ons• Training
Project Manager (POC)Resource Pool:• Solution Architect• Functional Consultants• Technical Consultants• Technical Writers• QA/QC
Hybrid
Mode of Engagement
• Project Manager (POC)• Solution Architects*• Sr. Functional
Consultants*• Sr. Technical
Consultants*• Industry Vertical SMEs*
Resource Location
© KARYA Technologies Inc. 46
Features of Our Model
Facilities• State-of-the-art closed IT Facility in Country’s Premier
IT Park• Security Surveillance & Monitoring
Network, Bandwidth & Security• 3 Dedicated Communication Lines to USA ( Skype
Business Conferencing)• Recovery time of 5 Minutes or less DR• Power Backup for 3 Days• Enterprise grade SONIC firewall SecurityHardware
• State-of-the-art Employee Laptops (i5 & i7)• SAN storage TFS & Git Hardware• Two Data Centers (Development Sandboxes &
dedicated production hosting)• Dedicated network for Cisco VPN Fortinet (Global
Clients) Hardware & Software
Communication• Secured Wi-Fi for Employees• Lync enabled Conference Rooms with Video
Conferencing Facility• Dedicated tunnel line for USA• Hi-Speed lines for other regions
Resources• Highly Experienced/Competent Resources• Thoroughly Screened/Background Checked• Trainings to improve productivity• Motivation & Employee Welfare measures
© KARYA Technologies Inc. 47
Agenda
About us
What we do ?
How we do it ?
How we do it differently ?
© KARYA Technologies Inc.
ValueEfficiency (Time, Cost, Quality)
Client Focus SLA Compliance & Professionalism
Global Delivery ModelAgile, Responsive & Communicative
Competency (Skills, Experience & Complex Problem Solvers)CRM Solution Architects, CRM Administrators, Functional & Technical ConsultantsBusiness Analysts, Project Managers, SMEs
48
Why KARYA Technologies?
Comprehensiveness (Depth & Breadth of Services)Advisory, Delivery & 24x7 Production Support Services forArchitecture, Infrastructure, Application Design, Development, Integration & QA
© KARYA Technologies Inc. 49
Beyond Basics
Performance Tuning
Add-ons Micro Vertical & Last Mile FunctionalityProductivity & Automation
Mobility Solutions
IntegrationCommerce SolutionsSharePointOther LOB Systems
Enhanced Business Intelligence
© KARYA Technologies Inc. 50
© KARYA Technologies Inc. 51
QUESTIONS
© KARYA Technologies Inc. 52
Dynamics CRM Version Landscape
For More Information on Support Lifecycle: http://support.microsoft.com/lifecycle/search?sort=PN&alpha=dynamics+crm&Filter=FilterNO
`
Versions
Mainstream Support End DateProducts Released
Extended Support End Date
Microsoft Dynamics CRM 3.0 4/12/2011 4/12/2016
Microsoft Dynamics CRM 4.0 4/9/2013 4/10/2018
Microsoft Dynamics CRM 2011 7/12/2016 7/13/2021
Microsoft Dynamics CRM 2014 1/8/2019 1/9/2024
Microsoft Dynamics CRM 2015 1/14/2020 1/14/2025
`
Most Stable Version: Microsoft Dynamics CRM 2013
Release Date: October 2013
Recently Released Version: Microsoft Dynamics CRM 2015
Release Date: November 2014
Microsoft Dynamics CRM 2016 1/12/2021 1/13/2026
© KARYA Technologies Inc. 53
Dynamics CRM Version Landscape Delta
`
CRM 2015 (New & Enhancements)
`
CRM 2013
• Simplified navigation with the introduction
of Command bar
• Improved Flat user interface
• Auto-save Option
• Social Pane
• Portable Business Logic
• Forms with Quick Create & Quick View
capabilities
• Real-Time workflows
• E-Mail Editor with mail templates
• Campaign Management Console
• Sales & Marketing Collaboration
• Option to create “Product Families”
• Filed Level Security
• Improved Search functionality
• Improved User Experience