Upload
karya-technologies
View
41
Download
0
Embed Size (px)
Citation preview
© KARYA Technologies Inc. 1
KARYA Provides Comprehensive Services for Siebel CRM
`
Oracle's Siebel Customer Relationship Management, the world's most
complete CRM solution, helps organizations achieve maximum top
and bottom-line growth and deliver great customer experiences across
all channels, touchpoints and devices.
`
KARYA Technologies' Siebel CRM Service Offerings
KARYA Technologies, an Oracle Gold Partner has strong experience
in delivering complex Siebel CRM Implementations and
complementary solutions such as data conversions, portal integrations
and predictive customer models. We also extend 24x7 Operational
Support for Siebel Environments
© KARYA Technologies Inc.
KARYA Technologies' Siebel CRM Service Offerings
Application Support
Environment
Monitoring & Failure
Recovery
Security Support
24×7x365 Operations,
Maintenance &
Production Support
Assessments &
Recommendations
Administrators
Architecture, Planning &
Roadmap
Best Practices, Standards &
Methodologies
Advisory Services
Infrastructure & Siebel
Application Installations,
Configurations
Functional Setups
Data Migrations
Customizations &
Integrations
Performance Engineering
Solution Delivery
© KARYA Technologies Inc. 3
Oracle Siebel CRM Competency Stack
Oracle Siebel Functional Modules Functional Competencies Technical Competencies
Sales Account Management, Opportunity Management,
Order Management, Microsoft Exchange Server,
Partner and Channel Management, Siebel Partner
Manager, Siebel Sales, Siebel Collaboration, Mobile
and Handheld, Sales Analytics
Siebel Application Development &
Integration Framework including Siebel
Tools, Siebel Open UI, Siebel Task UI, Siebel
EAI, Workflow, Web Services, eScript, AIA
PIPs, Handheld, Wireless and Mobile
HTML5, CSS3, JavaScript, JQuery, .NET,
JAVA, Other Open Source Frontend &
Integration Technologies
Marketing Siebel Email Marketing, Oracle Marketing Analytics,
Siebel Marketing Resource Management, Siebel Web
Marketing, Siebel Events Management, Siebel Loyalty
Management, Siebel Campaign/Dialogue
Management
Commerce Siebel Dynamic Catalog, Siebel Dynamic Pricer,
Siebel Product and Catalogue Management, Siebel
Quote and Order Lifecycle Management, Siebel
Product and Pricing Analytics
Service Siebel Contact Center, Siebel Field Service, Siebel
Help Desk, Siebel Mobile Solutions, Siebel Warranty
Management, Siebel Service Analytics
Social Social Customer Service, Contact Social Profiles,
Social Marketing
© KARYA Technologies Inc.
Why KARYA Technologies for Oracle Siebel CRM?
4
Overall experience
Implementing &
Maintaining several
CRMs, more
specifically Siebel
Responsive and
highly cost-effective
Global Engagement
Model
KARYA Technologies' Operations
and Production Support services
help our clients in maintaining their
Siebel CRM System throughout its
lifecycle
Strong Functional
expertise in Sales,
Marketing, Service,
Commerce & Social
with respect to Siebel
Suite of Products