Accelerated solutions environment

© 2003 by Cap Gemini Ernst & Young U.S. LLC. All rights reserved. Proprietary and Confidential.

1accelerated solutions environment

Ac·cel·er·at·ed

So·lu·tions

En·vi·ron·ment

Cap Gemini Ernst & Young’s

adj. 1: Caused to go more rapidly

n. 1: The methods or processes of solving a problem

n. 1: The circumstances or conditions that surround one; surroundings



acceleration

“Avoid project teams and months-long investigations, and don't bother with reports, committees, or levels of approval. Instead, select people from all levels of the company, add some consultants and even customers, put them all together, stir well, and come up with a completely new concept of how to organize and run the business - all in just three intensive days.”

-Fortune Magazine, February 2001

Imagine making business decisions in hours and days rather than months and years.



the bottom line

Speed

Val

ue

Val

ue Unique Approach

Traditional

If you could bring your organization together to:

• Accelerate complex decision making• Approach problems with creativity as opposed to “why it won’t work”• Enable people with diverse perspectives to come together in pursuit of a common goal • Deliver real business solutions months ahead of your competition• Create a team that can successfully implement breakthrough solutions!

Then you would…

• Increase the speed of your time-to-value• Increase certainty of achieving the expected results• Reduce the risk associated with complex problem solving and consequences associated with failure

To accomplish this acceleration, we have reinvented the way people work.



What is the ASE?

The Accelerated Solutions Environment (ASE) is a creative work space combined with a unique methodology to accelerate business decision making and the creation of innovative solutions.

The ASE Value

• Delivers in a two to five day DesignShop® what typically takes 3-9 months worth of work using traditional methods

• High performance, results- oriented collaborative work

• Applies to a wide range of projects

• Deal successfully with complexity and integration issues

• Accelerates collective design of high quality solutions

• Enables decision making that sticks

• Energizes participants towards implementing what they have designed.

• Creates alignment and sense of ownership

“It would have taken us nine months and a crisis.”

“We did eight months of work over the last three days. I will not do another project of this type without the ASE.”

Experience

• Over 1200 events with over 500 different clients

• 55% of Fortune 100 are/have been ASE clients

Key Components

• Information-rich, technology-enabled environment

• Large group process - combines decision makers, process owners, IT specialists, and implementers

• Input/output model for each event

• Patented process

• Specially accredited facilitation team to deliver on this methodology



key components

right purpose: A clear, pre-defined, outrageous, but achievable goal, and clear objectives to scope the session.

right inputs: To enable fact-based decision making, a team of analysts assembles the facts and develops hypotheses and straw-models prior to the event.

right people: All the key decision makers, subject matter experts, influencers, and implementers participate fully in the multi-day event.

right environment: Configured to inspire “group genius,” the ASE is a technology-enabled collaborative design space. We have thousands of square feet of white boards for creating and capturing your big, bold ideas!

right facilitation: We assemble a team of knowledge workers to support the event from start to finish. They provide participants with everything they need to succeed, take distraction away and support real-time capture of the work that participants produce.

right process: Using radically different methods, we facilitate participants through our accelerated business decision making and solution design process.

(U.S. Patent # 6,292,830: “System for optimizing interaction among agents acting on multiple levels”)

Critical success factors enable the acceleration of business decision making and the creation of innovative solutions.



types of events

event focus example applications

Strategy and Transformation

Operational Improvement and Cost Reduction

Critical Technology Acceleration

Alliances, Mergers, and Acquisitions

Innovation and Ideation

High-Impact Learning and Off-Site Events

Global operating model visioningAnnual strategic planning acceleration

Supply Chain Cost Reduction

Business process redesign

Rapid requirements definitionTechnology architecture design

NewCo visioning and mobilization

Post-merger technology integration

New product/service creation and launch

Continuous innovation workshops

Divisional leadership training and development

Accelerated project launch

The ASE provides a portfolio of proven tools and techniques that are tailored tospecific projects. Sessions can vary in scope from strategic planning to tactical implementation. The 1-5 day sessions focus on:



Each session is co-designed and customized to meet your organization’s objectives. The methodology is based on Scan-Focus-Act. DesignShops® are ASE events focused around building strategy and alignment within a group.

Scan• Build the foundation for a

high-performance team

• Explore and understand the facts and implications

• Engage with industry specialists

• Create a common language

• Uncover critical assumptions and issues

Focus• Conduct scenarios and

simulations

• Test and evaluate hypothesis/alternatives

• Build, combine and iterate models

• Uncover and remove barriers to change

• Clarify expectations

Act• Create group alignment and

intention to act

• Make definitive decisions

• Engineer all aspects of the solution through parallel processing

• Establish detailed short and medium-term action plans

ASE process



Rapid Solutions Workshops (RSWs)RSWs are a suite of workshops to accelerate all phases of a systems development or a package implementation project.

RSWs bring Joint Application Design (JAD) sessions and other types of user sessions to the next level. The events involve project team members and users from all competency threads to deal with the time-consuming challenges related to obtaining user involvement, soliciting input, issue resolution, building consensus and reaching final decisions.

They target systems development and package implementation deliverables, utilize ASE facilitation techniques, and leverage the environment to accelerate the main phases of a CGEY project.

Workshop represents key project milestones and include:

Strategy and Planning Workshops: project launch,project charter validation, strategy alignment, implementation planning

Rapid Package Evaluation Workshops: outlinebusiness requirements, define selection criteria,evaluate alternative packages, finalize package and vendor selection

Architecture and Infrastructure Workshops: Define technical requirements, validate candidate architecture solutions

Current State Review/Future State Design Workshops: identify business requirements and user expectations, define future state processes, define use cases, evaluate organizational and process impact

Solution Verification and Testing workshops: User Acceptance Testing (UAT): accelerate the testing and acceptance of applications by end users, test and validate the configured version of a package, test use cases, conference room pilot



industry expertise

50

85

120

155

190

225

• Best Buy• Black & Decker• Brown & Williamson• Coca Cola• Edward Don• Fleming• Foster & Gallagher• IBM• HP• Land O’Lakes• Microsoft• Neiman Marcus• Nordstrom’s• Starbuck’s Coffee• Wal-Mart• Walgreen’s

• Ameritech• AT&T• Clearchannel• Cisco• Disney• Nokia• Sprint

• ABN Amro• Allstate• American Express• Chase Manhattan• Farmers• Fidelity Investments

• State Farm• American Red Cross• Boston College• Center for Disease Control

• Harvard University• Inland Revenue• LAUSD• Marquette University• MA Dept of Public Health• United Nations• YWCA

• Adventist• Columbia HCA • Catholic Health Services

• CIGNA• Harris County Hospital District

• HealthNet• MD Anderson• PacifiCare• Pinnacle• WellPoint• Yale New Haven

• BP• Conoco• Exelon• ExxonMobil• Marathon Oil• Pacific Gas & Electric

• Translink

• 3M• American Airlines• Boeing• DaimlerChrysler • FedEx• Ford Motor Co.• Goodyear• Honda• Michelin• Nissan• Raytheon• Siemens• Toyota• UTC

• Amgen • Aventis• Baxter• Eli Lilly• Genentech• Glaxo SmithKline• Johnson & Johnson • Roche• Syngenta

Consumer Products /

Retail / Distribution

Telecom /Media /

Networks

Financial Services / Insurance

Public Sector

Health Care

Energy / Utilities

Manufacturing/Automotive/

Transportation

Life Sciences

The ASE has developed expertise across all industries.

262

162

227

123

105

150

117

52

260



ASE FactsOver the past 8 years CGE&Y clients have leveraged the ASE extensively to increase the speed to value of their initiatives

CGE&Y has conducted over 1200 ASE events with over 500 different clients

The ASE has worked with 55% of Fortune’s top 100 Companies, 45% of Fortune top 100 Global Companies and 44% of Business Week’s Top 100 Global Brands

38% of clients have conducted multiple events to accelerate a project at several phases. A few examples include: Allstate (10), FedEx (11), BP (14), CIGNA (11), Chevron (9), Genentech (8), J&J (15), Sprint (6), Syngenta (6), and Wal-Mart (4)

In 2002, 27% of ASE events were conducted outside the US

In addition to client events, CGE&Y has used ASE events for internal projects over 330 times



client testimonials

“We have achieved in three days what would have otherwise taken three months -- that’s all I have to say.”

- CEO of a leading global bank

“When we give our people empowerment, leadership and let them go -- we can get anything done.”- Global CFO

“I never imagined how liberating the environment and process could be.”- President, The Coca Cola Company

“We did it in half the time, it was fun, it brought our company together and every participant is now an ambassador for the SAP implementation. This is an enormous success.”

- CFO, Client Executive Sponsor for SAP Testing Phase

“The ASE allowed us to achieve conceptual design four times faster than the previous phase of this project.”

- Director of Operations, Genentech

“This has been an amazing event when you consider where we were when we came in and what we have achieved over the last three days.” - President, Vision Care Division, Fortune 500 Pharmaceutical

“We accomplished in two days what we have not been able to accomplish over the last ten months.”- VP eCommerce, Global Wireless Company

“Transformation” is a word our clients use to describe both their experience inthe ASE and the results they achieve there.



locations

Woking

AtlantaDallas

New York

Paris

Cambridge*

Singapore[Mobile]

Milan

Chicago

Toronto

Sydney

Detroit

Cupertino

El Segundo

Helsinki

Utrecht

Indianapolis

Minneapolis

Melbourne

Grenoble

HUBS in bold* Capacity to accommodate large design sessions of up to 200+ participants

Washington DC

With centers located around the globe, the ASE has been used successfully by hundreds of entrepreneurial, high-tech, and Fortune 500 companies.

Or, we can bring our capabilities to your designated venue via our Mobile ASE System.

The ASE has availability on a global scale with a mix of “ASE hubs” for 60 to 100 participants and “ASE spokes” for smaller groups.

Munich

Copenhagen

Lille



next steps

Discovery Day: 2-5 hour meeting to introduce you to our environment and processes, and to see if the ASE is an appropriate approach

Sponsor Meeting: Once the decision is made to have a DesignShop®, we work together with you to co-design the session, establish clear objectives, define the scope of the effort, identify participants, and plan for the preparation of inputs

Contact us: Global ASE Network US Hubs

United States: 1.888.878.8096 Atlanta 404 817 4222United Kingdom +44.1483.785.785 Cambridge 617 768 5600France: +33.1.4693.7957 Chicago 312 928 1600Germany +49.89.9400.2200 Cupertino 408 861 1800Italy: +39.02.4226.2609 Dallas 972 556 7101Netherlands: +31.30.689.8547 New-York 917 320 3100Denmark +45.70.11.22.00 Washington 571 382 6700Finland: +358.9.278.4071Canada: +905.277.7300Australia: +61.2.9276.9158

“The ASE truly sets Cap Gemini Ernst & Young apart from all other consulting firms.”

- Executive VP, Major financial institution

There are many ways to learn more about the ASE and how it can help your team achieve superior results

www.us.cgey.com/ase

Internet

Accelerated solutions environment