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Acquire new patients with ZocDoc
Keep them around with Chiron
Webinar: Telemedicine Best Practices
Intro to Chiron Health
About Charlie
Charlie KolbCo-founder and VP Business
DevelopmentChiron Health
Charlie is an expert in telemedicine regulations and reimbursement. His
mission is to bring telemedicine to the 21st century one practice at a time
Intro to Dr. Flatt
About Dr. John Flatt
Dr. John FlattLouisiana Child
Neurology
Owner and pediatric neurologist of Louisiana Child Neurology in Covington,
LA. He has a very busy practice with patients ranging from birth to 18 years
of age. Some patients travel up to 3 hours to his physical office for
appointments. The practice is made up of a mixture of acute care to long-term
chronic care management patients.
What is Telemedicine?
Telemedicine allows healthcare providers to evaluate, diagnose, and treat patients over secure video.
Why Offer Video Visits?
1. Generate incremental revenue▶ Convert unpaid patient phone calls into fully billable video
visits▶ Cut no-shows in half
2. Improve clinical outcomes▶ Easier access = better compliance with treatment plans
3. Increase patient satisfaction & retention▶ No time off work, battling traffic, finding parking, and
sitting in a waiting room full of sick people
How can telemedicine be used?
Video visits can be used for most appointments that do not require a physical exam▶ Follow-up visits▶ Minor urgent care▶ Medication adjustments▶ Reviewing lab results▶ Remote chronic disease management
Telemedicine Parity LawProposed Parity Law
▶ 30 states have laws mandating private insurance coverage of telemedicine
▶ 8 states have proposed or pending laws
Reimbursement Landscape
How to get started
How to get started:▶ Define goals & strategy▶ Consider rules, regulations & reimbursement▶ Select a technology partner
What to Look For
1. Ease of UseHow user friendly software is for: providers, staff and
patients.2. Reimbursement
Reimbursement is essential. Choosing a solution with automated eligibility verification simplifies the process.
3. IntegrationEnsure telemedicine fits seamlessly into existing
workflows.4. Security
HIPAA-compliant solution with peer-to-peer connection and encrypted transmission.
Market telemedicine to your patients
▶ Brochures and posters▶ Utilize existing marketing channels▶ Email▶ Website▶ Social media
▶ Educate about the option of video visits▶ Focus on convenience, not technical requirements
Attract new patients & make sure current patients know what you offer
Identify patients that are a good fit
1. How do you determine if a patient is a good candidate for a video visit?▶ Establish clinical protocols▶ What type of insurance? Private/commercial ideal▶ Does patient have equipment and internet access?
2. When you find a good candidate, recommend one for the next appointment.▶ Video visit often covered just like an in-person visit▶ Ineligible patients can pay cash▶ Patient will receive registration email once appointment is scheduled
Integrate into practice workflow
1. Block scheduling▶ Dedicate 1-2 hour time blocks 2-3 days per week to video visits▶ Experiment to see what times/days patients prefer
2. Train practice staff to schedule visits▶ Mimic the normal office workflow▶ Included in Chiron Health onboarding and training
3. Extend office hours▶ Staff doesn’t need to be in the office for check-in▶ Increase appointment volume without increasing overhead
Ensure positive experience
1. Basic tips▶ Make eye contact▶ Find a well lit, quiet room▶ Discourage interruptions & distractions▶ Dress professionally
2. Reference patient medical record▶ Have patient’s chart handy via split screen or in separate browser tab
3. Provide tech support▶ Chiron Health support & chat feature
Why Chiron Health?
1. Chiron Reimbursement Guarantee®
▶ Full private payer reimbursement, guaranteed▶ Insurance eligibility rules engine
2. Seamless integration with athenahealth▶ Schedule video visits exactly like in-person visits▶ We verify your patients’ insurance and check them in
virtually
3. World-class customer support▶ Ensures you and your patients have a phenomenal
telemedicine experience
Questions?
▶ Questions? Request a demo to see how you can offer convenient video visits in your practice.
Visit: www.chironhealth.com