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7 MUST-HAVE COMPONENTS FOR A MOBILE STRATEGY
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WHERE DO WE START?
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WHERE DO WE START?
In February 2017, Spok surveyed 300+ healthcare professionals
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WHERE DO WE START?
In February 2017, Spok surveyed 300+ healthcare professionals
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WHAT IS A MOBILITY STRATEGY?
A mobility strategy is a
high-level framework built to guide:
• Mobile device selection and deployment
• Device inventory, maintenance, and management
• Security and support
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MOBILE DEVICES IN THE MARKET
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WHY IS A MOBILITY STRATEGY NEEDED?
Feed the framework for all mobile-related projects
Align mobile objectives with organizational goals
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EHRintegrations
THE 7 MUST-HAVE COMPONENTS
Using apps in theclinical space
Device workflow
Nurseworkflow
Reporting andanalytics
Deviceselection
Physicianworkflow
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1. DEVICE WORKFLOW
Hospital-issued or Bring Your Own Device (BYOD)?
Will the workflow be different depending on role?
Who is responsible for maintenance and upkeep?
According toSpok’s 2017BYOD survey
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2. PHYSICIAN WORKFLOW
How would your doctors like to use
their mobile devices?
What needs to be on the device to provide value at the point of
care?
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3. NURSE WORKFLOW
How will these mobile devices make nurses’
lives easier?
Can you introduce smart-alerting to
combat alarm fatigue?
How will these enable faster response to patient requests?
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4. EHR INTEGRATIONS
The most successful mobile strategies have robust EHR integrations
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EHR MOBILE APPS
Epic
• MyChart
• Haiku
• Rover
• Canto
Cerner
• PowerChartTouch
• Connect Nursing
• Physician Express 2
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5. USING APPLICATIONS IN THE CLINICAL SPACE
Consider the patient experience and how
patients may be affected by these
changes.
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CLINICAL APPS
Drug Reference
Clinical Decision Support
Medical Research
Secure Texting
Medical Calculators
EHR
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6. REPORTING AND ANALYTICS
Define, upfront, how your organization will measure success.
• Improvement in response times to critical alerts
• Increase in patient satisfaction
• Increase in user satisfaction
• Progress in specific hospital measures (e.g. ED-to-admission time)
• Rate of adoption by end users
• Reduction in unsecured messages that contains protected health information (PHI)
• Number of system integrations and workflow improvements
Progress Measures Outcome Measures
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REPORTING FOR SUCCESS
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7. DEVICE SELECTION
What is your optimal device mix?
What devices are the best fit for each role?
Is your infrastructure ready to support these devices?
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WHAT IS YOUR OPTIMAL DEVICE MIX?
Keys to determine your optimal device mix:
• Conduct a survey
• Include live demos
• Consider non-clinical roles as well
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ROLES AND DEVICES
As a nurse, our Wi-Fi phones make life easier. I can pick it up when I start my shift, and
leave it behind when I go home.
I like using my personal Android as a doctor, so I can simplify the devices I
use.
As an IT Director, I love having my personal
iPhone connected to alerts from the hospital.
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COMPLETING AN INFRASTRUCTURE ASSESSMENT
• Define areas where users will require wireless coverage
• Ensure all Wi-Fi networks are architected to handle mobile workflows
• Work with wireless carriers to implement a multi-carrier Distributed Antenna System (DAS)
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EHRintegrations
THE 7 MUST-HAVE COMPONENTS
Using apps in theclinical space
Device workflow
Nurseworkflow
Reporting andanalytics
Deviceselection
Physicianworkflow
LET’S GET IN TOUCH!
Learn more:
CASE STUDIES VIDEOS
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